You're managing a struggling team member. How do you inspire accountability and empathy to drive motivation?

In managing a struggling team member who is a metallurgist specializing in failure analysis, I focus on creating supportive environment that nurture accountability & empathy. I start by understanding the specific challenges they face in day to day technical work, whether these are knowledge gaps, time management issues, or even personal concerns. I then work with them to set clear, achievable goals (OKRs) & encourage a growth mindset by highlighting learning from mistakes. Regular & constructive feedback helps them see progress while keeping them aligned with company's expectations. I inspire accountability by involving them in decision-making, giving them ownership of their projects & recognizing their contributions to the team's success.

Person only struggles when s/he is unable to perform as per the expectation. IMO, we need to identify and fix the reason. - People often face issues to deliver as per the expectation because they are not clearly communicated. - Set the goal/tasks clearly defined - Monitor regularly - Constructive feedback and encouragement should have been done - Some guidance and training can also help

If a team member is struggling I always look to discuss their strengths first. This makes them more willing to hear the constructive criticism. If I can add some “gas in the tank” with positive observations before I drain some with criticism, even constructive, they’re in a better place to hear what I have to share than if the tank is empty to start with. And honestly, if I can remember the golden rule, do unto others as you would have them do to you, I’m more thoughtful with the words I use which can only help with the delivery. And ultimately, be honest with both the positive and the not so positive.

When a team member is struggling, they need your focused support and guidance. Schedule a meeting to listen with empathy, fully understanding their concerns and the challenges they face. Ask open-ended questions to encourage them to think through possible solutions. Together, outline the overall goals and set smaller, achievable milestones to help them make progress. Offer plenty of reassurance and ongoing support. Make yourself available for regular check-ins, ensuring consistent communication and guidance until they feel confident and back on track.