Focus was founded in 1995. We are a privately owned, highly entrepreneurial organization. We self-funded the business and organically grew the operations through consistently exceeding client expectations. We believe that we have to earn our client’s business each and every day. We have adopted an emergent business strategy that has helped us adapt quickly and efficiently to ever-changing market needs. As our business strategy emerged over the past 20+ years, we identified growing demand for “hybrid” call center partners. Boutique operators provide great performance, but they can’t scale quickly. Big Box operators provide scale, but they can’t perform consistently. We built a “hybrid” offering that combines the speed, flexibility, and performance of boutique operators with the global footprint, scale, and technology of big box operators.
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🦃🍁 As we embrace the gratitude and holiday season of 2024, we want to hear what makes your work environment special! Feel free to share your thoughts in the comments! 👇 #Thanksgiving #HolidaySeason
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🎉 #PupusaDay | Last weekend, in celebration of the 𝗡𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗣𝘂𝗽𝘂𝘀𝗮 𝗗𝗮𝘆 in El Salvador, our teams from 𝗙𝗼𝗰𝘂𝘀 𝗣𝗵𝗶𝗹𝗶𝗽𝗽𝗶𝗻𝗲𝘀 and 𝗙𝗼𝗰𝘂𝘀 𝗨𝗦𝗔 came together to try this iconic Salvadoran dish for the very first time! 🇸🇻✨ Watch as our team members share their first impressions of these delicious, handcrafted pupusas—filled with flavor and cultural pride! From new favorites to unforgettable moments, it’s a fun way to celebrate the diversity and unity that make our #FocusFamily so special. 🙌 #FocusFamily #ElSalvador #CulturalHeritage #PupusaTasting #Pupusas #FocusWay
⭐ #RisingStars | This month, we’re excited to spotlight 𝗗𝗼𝘂𝗴𝗹𝗮𝘀 𝗥𝗲𝘆𝗲𝘀 for his exceptional contributions at 𝗙𝗼𝗰𝘂𝘀 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗘𝗹 𝗦𝗮𝗹𝘃𝗮𝗱𝗼𝗿! 🎉 As an Operations Manager for NextEra Care, Douglas stands out not only for his hard work but also for the positive impact he makes every day within our #FocusFamily. His ability to connect with both colleagues and clients truly embodies the spirit of our team culture. 💪 Thank you for your dedication and enthusiasm, Douglas! You inspire us all to reach new heights. Let’s keep shining together! 🙌✨ #FocusServices #BeyondExpectations #EmployeeSpotlight #ContactCenter #SuccessStory #BPO
🚀 #JoinOurTeam | Ready to take your career to the next level? We’re looking for enthusiastic Customer Service and Sales Representatives to join our global family! 🌐 📍 Opportunities available in the USA, Philippines, and El Salvador. 🤝 Be part of our team and strive for excellence together! ✅ 𝗔𝗽𝗽𝗹𝘆 𝗵𝗲𝗿𝗲: https://lnkd.in/gyPnwchN #BeyondExpectations #JobOpening #CallCenterJobs #JoinOurFamily #CustomerService
📈 #IndustryInsights | In today’s rapidly evolving digital landscape, consumer expectations have dramatically transformed. With many customers now acting as digital natives, it’s essential for companies to innovate their strategies to meet these new demands. Join us for our series on delivering frictionless customer experiences, where we’ll share valuable tips to help you navigate this changing environment. 🚀 ✅ Stay tuned—don’t miss out! #BeyondExpectations #CX #DigitalTransformation #CustomerExperience #ContactCenter #bpo
🚀 #JoinOurTeam | Step into a successful career with us! We’re on the lookout for a talented 𝗛𝗥 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁 to join our team. 📍 Location: #Philippines based only 📅 𝐃𝐞𝐚𝐝𝐥𝐢𝐧𝐞: Friday, November 29TH 2024 📩 Know someone who fits this role? Tag them! Or better yet, apply now! #FocusFamily #BeyondExpectations #JobOpening #HumanResources #CareerOpportunity #Leadership
🎂 #HappyAnniversary | 𝗛𝗮𝗽𝗽𝘆 𝟭𝟴𝘁𝗵 𝗔𝗻𝗻𝗶𝘃𝗲𝗿𝘀𝗮𝗿𝘆 𝘁𝗼 𝗼𝘂𝗿 𝗶𝗻𝗰𝗿𝗲𝗱𝗶𝗯𝗹𝗲 𝘁𝗲𝗮𝗺 𝗶𝗻 𝘁𝗵𝗲 𝗣𝗵𝗶𝗹𝗶𝗽𝗽𝗶𝗻𝗲𝘀! 🎉 Today marks nearly two decades of dedication, hard work, and excellence in customer service. This milestone is a testament not only to the passion and commitment of our team in the Philippines but also to the global impact we’ve achieved together as a company. A huge thank you to every team member for their tireless effort, collaborative spirit, and for turning every challenge into an opportunity for growth. We’re excited for the future and look forward to continuing our journey of success and innovation on a global scale. Here’s to many more years of achievement and teamwork! 🌍✨ #FocusServices #PeopleFisrtAlways #BeyondExpectations #FocusPhilippines #TeamExcellence #CareerMilestones
🎙️ #LeadershipTalks | In the latest episode of our 𝗡𝘂𝗴𝗴𝗲𝘁𝘀 𝗼𝗳 𝗪𝗶𝘀𝗱𝗼𝗺 series, our COO, 𝗕𝗲𝗻 𝗝𝗼𝗲 𝗠𝗮𝗿𝗸𝗹𝗮𝗻𝗱, explores powerful communication strategies outlined in Charles Duhigg's book 𝘚𝘶𝘱𝘦𝘳𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘰𝘳𝘴. Ben Joe discusses how simple techniques—such as pausing before speaking, matching energy levels, and practicing empathy—can transform conversations and build stronger, more meaningful connections. 🌟 These insights are essential for becoming a more effective communicator, whether you’re engaging with customers, colleagues, or leading teams. 💡 Watch the full video to hear more from Ben Joe on how to elevate your communication skills and become a "super communicator": https://lnkd.in/eU9f6H4F #FocusServices #PeopleFirstAlways #NuggetsOfWisdom #Leadership #Inspiration #EffectiveCommunication
🌟 #VeteransDay | On this day, we honor veterans for their courageous service to the United States of America. We also extend our gratitude to their families for their unwavering support. Thank you for your commitment to our beautiful nation. ❤️🤍💙 #FocusServices #PeopleFisrtAlways #HappyVeteransDay #USA
🎉 #PupusaDay | 𝗗𝗶𝗱 𝘆𝗼𝘂 𝗸𝗻𝗼𝘄 𝘁𝗵𝗲𝗿𝗲’𝘀 𝗮 𝗡𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗣𝘂𝗽𝘂𝘀𝗮 𝗗𝗮𝘆? 🎉 In El Salvador, the second Sunday of November is dedicated to celebrating one of the country’s most iconic dishes: the 𝘱𝘶𝘱𝘶𝘴𝘢! Made from corn tortillas stuffed with various fillings like cheese, beans, chicharrón, and veggies, pupusas are a key part of Salvadoran heritage. They represent family, tradition, and community, bringing people together in both joyful festivals and everyday meals. Whether you’ve tried a pupusa before or this is your first time hearing about it, we invite you to join us in celebrating this delicious piece of Salvadoran culture! 🌍✨ #FocusFamily #ElSalvador #CulturalHeritage #Pupusas #FocusWay