Join us for an exclusive session at the Freshworks AI Summit with Forrester Principal Analyst and industry expert Julie L. Mohr as she discusses the future of ITSM with generative AI. Learn how #genAI can unlock a conversational approach to a more engaging and efficient work experience for employees. Register now: https://bit.ly/4ebYuDS #PeopleFirstAI
Freshworks
Software Development
San Mateo, California 929,667 followers
Providing people-first AI service software to deliver exceptional customer and employee experiences.
About us
Freshworks (NASDAQ: FRSH) provides people-first AI service software to deliver exceptional customer and employee experiences. Trusted by 68,000+ organizations worldwide. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000+ customers, including s American Express, Bridgestone, Databricks, Fila, Nucor, and Sony.
- Website
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https://bit.ly/3iPrRWb
External link for Freshworks
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- San Mateo, California
- Type
- Public Company
- Founded
- 2010
- Specialties
- Customer Support Software, Helpdesk, Web 2.0, SaaS, Support Ticket System, Web Based Support Ticket System, CRM, ITSM, Applicant Tracking System, and Conversion Optimization Suite
Locations
Employees at Freshworks
Updates
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The U.K.’s leading arts and crafts retailer, Hobbycraft, needed a simple, scalable solution to elevate customer experience—and Freshworks delivered. The results? 82% of tickets resolved on first contact, a 25% boost in customer satisfaction, and a support experience as delightful as their crafting community. 🎨✨ Read how Freddy AI freed up agent time, letting them spend more time sharing their crafting knowledge: https://bit.ly/3Uukhjo
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🏆 Freshdesk 🏆 Freshchat 🏆 Freshservice Our CX and EX suite of products have earned TrustRadius Buyer's Choice Awards! We're thrilled our users have recognized Freshworks as having the best capabilities, value for price, and customer relationships.💙 Learn more about our latest people-first AI solutions here: https://bit.ly/40nnvc8
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Freshworks reposted this
A special message from our CEO, Dennis Woodside. Register for the Freshworks AI Summit ➡️ https://bit.ly/3Af0Q7k #PeopleFirstAI
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One dashboard 📊, shared goals 🤝 On the latest episode of the "Pipeline Visionaries" podcast from Qualified, Mika Yamamoto, our Chief Customer & Marketing Officer, shares insights on blending physical and digital for impact, fostering team innovation, and aligning marketing and sales for real success. Listen to the full episode: https://apple.co/3C47FJs
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AI adoption is reshaping workplaces, but what’s the key factor for your team? More in the comments 👇 #PeopleFirstAI
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A special message from our CEO, Dennis Woodside. Register for the Freshworks AI Summit ➡️ https://bit.ly/3Af0Q7k #PeopleFirstAI
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📱 Customers worldwide are increasingly turning to mobile channels for customer service. Curious how this shift is shaping global support trends? Grab a free copy of our latest customer service benchmark report showcasing key metrics from over 17K+ organizations across 25 industries. ➡️https://bit.ly/40idA7P
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Tata Consumer Products brought all CX and EX data together on a single platform using Freshworks' AI-powered support. This integration helped both teams collaborate seamlessly, reducing incident volume by 73%. Read the full story: https://bit.ly/3BZmtJk #FreddyAI Gunaseelan Subbaiyan Pawan Satyawali