PartnerHero

We know AI has reshaped customer experience, but how are companies really using it, and how is it working out? Many of us have assumptions—but we want the real story straight from you. So, we’re inviting CX leaders to share their perspectives in a quick, anonymous survey to help us paint a true picture of AI in CX. Our goal? To create a resource that reflects the real-world insights, experiences, and expectations of those driving CX forward. By taking part, you’ll get: - Early access to our upcoming white paper, packed with insights tailored for CX. - Exclusive data to inform your own AI strategy and roadmap. - And, of course, our endless gratitude for helping us build a resource that gives back to the entire CX community. If you have 10 minutes, we’d love to hear from you. 📊 Just click here to share your thoughts—and help shape the future of AI in CX: https://lnkd.in/e_F3sW25

There's still a few spots left! Join us for an intimate dinner and fireside chat with Crescendo CEO Matt Price, PartnerHero CEO Shervin Talieh, and Owner. com CRO Kyle Norton as they explore the future of customer experience and AI. 📅 When: November 14, 6-9 PM 📍 Where: Ula restaurant, San Francisco Request to RSVP > https://hubs.ly/Q02WVNS30

While the amazing CS Lab event where Matt and Mercer are speaking is already entirely sold out, you still have a great opportunity to learn with us. If you are in SF, join us for an amazing fireside chat on the day following CS Labs: https://lnkd.in/gxVQqG_V What are some things that you can expect? 1. Unlock insider perspectives: Get exclusive insights from top CEOs on CX and AI trends driving the future of customer experience. 2. Dine & discuss: Enjoy a curated meal in an intimate setting while diving deep into the challenges and breakthroughs shaping CX. 3. Network with the best: Connect with fellow CX pros and industry leaders in an elegant, relaxed atmosphere—perfect for building new partnerships and sharing ideas. 4. Big ideas, cozy setting: This fireside chat brings together the brightest in CX for an evening of thought-provoking discussion and real-world applications. 5. Intimate, insightful, inspiring: Limited capacity means more direct access to thought leaders, sparking conversations that matter. 6. Seasonal delights, timely topics: Experience Ula’s best seasonal flavors alongside timely conversations on AI’s impact on CX. RSVP before it's all booked!

As with everything, the range of comfort folks feel in implementing AI varies wildly. Where is your company at in terms of comfort and integration with these new technologies?

I wrote a guide for frontline moderators on navigating election season. Alice Goguen Hunsberger thought this could be useful for teams outside of PartnerHero so in the spirit of sharing reliable resources, we’ve made it available here: https://lnkd.in/gPv9F6eY If you're a frontline moderator reading this, I'd love to hear what other types of resources would be helpful or any feedback you might have. I hope this helps. :)

We all know I love humans. But we all also know that I love new technologies. I’m very fortunate to be sitting right at the center of both building augmented AI with the PartnerHero and Crescendo teams. Check out this blog post Elen Veenpere and I just wrote for the blog about Augmented AI, why it’s changing everything and how you can think about it moving forward: https://lnkd.in/gUFWcuGg

The future of CX isn't about humans or AI—it’s about the power of Augmented AI, where humans and AI work together to create a seamless, efficient, and deeply empathetic support experience. Why is this approach so integral to the next step in CX? 1. Better CX: Combining human empathy with AI-driven insights enhances the quality and personalization of customer interactions. It’s not just faster support; it’s more meaningful support. 2. Better Decision-Making: Augmented AI leverages data to empower support agents with actionable insights, leading to faster and more informed decisions—especially in high-stakes or complex situations. 3. Scaling with Humanity: Growth is great, but growing while retaining a human touch is even better. Augmented AI enables scaling without sacrificing the personal touch customers value. 4. Efficiency & Cost Savings: By streamlining workflows and handling repetitive tasks, Augmented AI reduces costs while letting human agents focus on higher-value activities. Augmented AI isn’t about replacing people; it’s about empowering them to do their best work—which is why we are so excited to be pioneering it alongside Crescendo! The future is so so bright!

We're working on an ebook and master class all about Augmented AI with our team over at Crescendo AI! We're super excited to share some best practices and insights about how we think humans and AI can work together, rather than be at odds. Here's a little taste of what you can expect: One of the most interesting aspects of Augmented AI is how AI can analyze patterns to help support teams spot issues before they escalate. For example, imagine noticing a trend in customers reaching out about a discount code not working. AI can quickly flag this and alert your team, helping you solve the problem before it becomes widespread, keeping customers happy and saving time. Beyond that, you could program the AI to notice the conversations coming in about the discount code and respond to them, while your human team works on clearing the backlog. Or vice versa! And if you're interested in hearing even more, we’ll be discussing this in-depth during our fireside chat in San Francisco at Ula on November 14th! We’ll dive deeper into how augmented AI is transforming customer experience with experts in the space in an intimate, in-person setting. See our previous post for the RSVP link. Not in SF and want to be on the list for the ebook or masterclass when they drop? Send us a DM or drop a comment below!

PartnerHero is thrilled to co-sponsor an exclusive fireside chat and dinner event alongside our new parent company, Crescendo. Join us for an evening of conversation with Crescendo CEO Matt Price, PartnerHero CEO Shervin Talieh, and Owner.com CRO Kyle Norton as they share their insights into how augmented AI is shaping the future of customer experience. 📅 When: November 14, 6-9 PM, the day after CS Labs by Sophie Conti! 📍 Where: Ula restaurant, San Francisco One key takeaway from this event: You'll gain a deeper understanding of how augmented AI, combining human expertise with AI tools, is driving better customer outcomes while improving efficiency. Whether you're leading CX efforts or exploring AI's impact on your team, this discussion will offer actionable insights. This event features a curated dinner, engaging discussion, and a chance to network with fellow CX and AI leaders. Space is limited—RSVP today! https://lnkd.in/gxVQqG_V

Black Friday and Cyber Monday are fast approaching, and if you're in the e-commerce or direct-to-consumer space, you know how critical these days are. At PartnerHero, we’ve spent years helping brands deliver exceptional customer experiences during whatever times of the year are busiest for them (and all the other times too)! That’s why we worked with the amazing Raquel R. to create a Masterclass to share what she's learned supporting our outstanding partners during these seasons. It covers strategies for scaling customer support, managing sudden spikes in volume, and ensuring that your team is ready to handle the unique challenges these events bring. If you're looking for actionable insights that will help your business succeed, this is for you. You can access the Peak Season Masterclass on our website: https://lnkd.in/dfUGw_9K Let’s make sure your customers get the experience they deserve—no matter how busy it gets.