What are eight industry agnostic traits that trusted brands have in common? 1. They use technology to enhance an experience, not complicate it. 2. They deliver value during every interaction. 3. They are accessible. 4. They show that they are listening to you. 5. They are consistent. 6. They are humble. 7. They show that they value your time. 8. Their people are a core part of the experience. Now, challenge yourself to see how your department, your team, your strategies would support these eight traits. Lastly, think about a brand you trust - would you agree with this list? #BrandStrategy #CXstrategy #CX #CustomerExperience #CustomerObsession #ExperienceDesign
Britt Mills’ Post
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9moGreat list Britt Mills. I know it's not in a particular order but "they show that they are listening to you" would definitely be close to the top. Maybe even at the top. The most important thing is to show customers you listen to them.