Instructure’s Post

Attention #jobseekers #jobopportunities Available Now! If you think the job market has slowed due to Q4, think again. Are you #opentowork? Were you part of a recent #layoff, part of a #reductioninworkforce, #laidoff? Check out this new #jobposting with Eltropy! I can help you navigate your search with my 20 years of experience in the industry and as a #resumewriter. I can prepare a strong ATS friendly resume to get you results and get you back to work QUICKLY! There is a lot more competition with the recent #layoffs, so it’s even more important you stand out from the competition, and you have a proven job search strategy. How I can help you: • Customized resume preparation- taking the time to thoroughly understand your expertise, not just providing a basic questionnaire or mass-produced “cookie-cutter” resume template. • LinkedIn profile preparation/optimization. • Job search coaching to walk you step-by-step through the process so you aren’t aimlessly applying to jobs and not getting responses. • Freelance Recruiter with a vast network of hiring manager/recruiter contacts to connect you to. 90 of my clients have accepted offers in 2024, 106 accepted offers for new jobs in 2023, 124 in 2021 and 112 in 2022! One obtained a $70K increase in her previous salary, one DOUBLED his salary, THREE a $50K increase, one a $55K increase and another a $35K increase! Visit my 120+ LinkedIn recommendations of success stories. Two recent client’s success stories: “I went from constant rejection to averaging 6 interviews a week almost overnight.” “I wanted to thank you for all of your help and assistance in this process. I am going on to start my dream job thanks to you and your guidance. I wouldn't have gotten my foot in the door without your reach and connections. Again thank you so much for everything you have done for me and for others. I am blessed to have come across you in this vast network of people." Please take advantage of my FREE RESUME REVIEW offer on my website. https://lnkd.in/g-4bcFV “Remember you only get one chance to make a first impression, make it a Professional Impression!!” Benefits of hiring a Professional Resume Writer https://lnkd.in/gWpHBdBR   #careercoach #resumewriter #ono #nowhiring #gethired

New job alert! MNTN is hiring a Customer Success Operations Manager! Learn more about the role in the first comment.

So here’s something I've observed over the past few years. Our Customer Support team has been a great career launchpad for a lot of people at Xplor and it helped them move into bigger roles when they were ready for it. And it makes sense. The team isn't just the heartbeat of Xplor but their role is central to our mission of helping people and businesses succeed. People in our Support team gain a deep understanding of our products and customers. And when you interact with customers daily, you start to really understand their needs and pain points and how our products are used in real-world scenarios. That 'frontline experience' gives you invaluable insights for your next career move - because you’re not just solving problems — you’re learning the business from the ground up. Some of the next steps I've seen people take: - They stepped up and into Team Lead roles - They kicked off their careers in tech sales as SDRs and Account Executives - They moved into Junior Product Manager roles - They moved into more technical support roles in Level 2 - They joined our Marketing team - They moved into Customer Onboarding and Training roles - They moved into Junior Engineering roles And I'm sure I forgot a few. So if you're looking to kickstart your career, joining our Customer Support Team in Global Ops might just be the right move for you. We're hiring for multiple roles in Melbourne, AU and Newcastle UK. Head over to our careers page to find out more, please :) #hiring #customersupport #contactcenter #customerexperience

Don't be left behind. Hiring a Customer Success Manager is essential. → It's key to retaining customers.   → It drives revenue growth.   → It reduces churn. With GetCSM, businesses trust us for these reasons:  ✔ 3x More Affordable Than Recruiters - Save money while hiring top-tier talent.  ✔ 180-Day Replacement Guarantee - We stand by every hire.  ✔ Drive Revenue Growth - Uncover customer success potential proactively.  ✔ Reduce Customer Churn - Keep your customers engaged and loyal.  Want to discover the impact a CSM can make?  Book a meeting today (link in comments)! #CustomerSuccess #RevenueGrowth #BusinessStrategy

Calling all Customer Success professionals and leaders out there, I have a question… What is it that you look for when hiring a CSM or new Manager within your CS Org? A) Strong Net Retention Rate? B) Ability to spot areas of growth within businesses of all sizes and shapes? C) Ideation and implementation of processes that increase retention and growth? D) Individual who can make real connections with customers and the team alike? E) Something else? I imagine it’s a combination of the above… right? So if you are looking to hire someone, look no further, I am HERE! To answer the above points with my stats… A) Personal NRR of 136%, my team’s 112% (highest in the company) B) Grown multiple accounts by up to 370% through generating strategic partnerships throughout client’s organisation and proving value and importance of product C) Introduced a “Churn Clinic” that saved over $300,000 in risky accounts in its first 9 months of being a key process D) Just take a look at my LinkedIn recommendations from colleagues and customers alike to see how I achieve this E) Lets have a chat and see what other boxes I can tick for you! It’s a tough job market out there so if you are, or know of anyone who is hiring within Customer Success then I’d greatly appreciate you tag them below or DM me and we can go from there. Thanks in advance 🙏 

What do you look for in a Customer Success Manager hire? I get asked this question a lot, and my answer is always the same: It depends. What kind of company am I hiring for? How is the CS team incentivized? What are the goals of the organization as a whole? In my view, there is a CSM skillset spectrum with "pure problem solver" on one end and "salesperson" on the other. In today’s world, we’re seeing more CSMs closer to the sales end of that spectrum being hired - that’s the reality of where we are. In SaaS, we’re focused on maximizing revenue, and getting renewals isn’t enough. We need to sell more, and what better place to do that than with our existing customers? However, there is still a strong need for hands-on, subject matter experts who love nothing more than to help a customer solve a problem or get something done quickly. Companies that assign the responsibility of upselling to a different team, or perhaps to the original salesperson who made the deal, are still out there, and the "helpers" still have a home. At the end of the day, every company is different and usually falls somewhere on this spectrum. As a hiring manager, you have to look for a mix of skills based on where your company is on this spectrum. The most important thing is to have this understanding from the top down. Alignment on "who we are" is crucial. The last thing you want is to hire a team of helpers when, in reality, you have a boss and executive team focused on revenue growth. Where is your team on this spectrum? Is it aligned with where your executive team thinks it should be?

🚀K12 Account Executives are in for a ride.🚀 Despite expectations of a contraction, the demand for K12 sales roles is surging. At HireEducation, here’s what we’re seeing: 🔹 2x more jobs opened in October than the monthly average before. 🔹 3x the openings compared to October 2023. 🔹 The biggest surge since September 2022. Our new blog post (link in the comments) unpacks the surge in more detail.

Product Manager opening in Texas! It’s Friday people and that only means one thing. Friday is when positions are posted the most, but also the day nobody is applying even though this is the best time. Hiring managers procrastinate just like you and there is no other time product manager roles are posted on LinkedIn more than late Friday afternoon and a little bit on Saturday mornings. I do this every week and yet people still complain nobody is hiring. Are you noticing the pattern it’s the same types of companies that are hiring product managers over and over again that are looking for the same types of experience. This should be a clue as to where the market is headed and why you may or may not getting any traction on your product manager job hunt. You can see the data on my LinkedIn feed. The majority (not all) of these product manager roles are in the following niches: Digital Payments Healthcare or Health Tech E-commerce Data Privacy  Cybersecurity Growth AI Product Strategy and Roadmap Recently Funded Startup of First PM Hire (💰💰💰) Automotive Product Leader (ie Head or Director of Product Management) I have a resume template for each type of product manager role in Skool! https://lnkd.in/gtQjCfUH See you in Skool.  https://lnkd.in/gtQjCfUH Don’t be late to Skool.  https://lnkd.in/gtQjCfUH PS Are you curious how my team is able to get to these roles as fast as we do? You can find out the hack in Skool! https://lnkd.in/gtQjCfUH Don’t be late to Skool! https://lnkd.in/gtQjCfUH #productmanagement #productmanagementcareers #productmanagementjobs #speedtolead

#hotjob ALERT #customersuccess Are you a #jobseeker who is #opentowork? Were you part of a recent #layoff, were #laidoff? Check out this new #jobposting with Intruder! I can help you navigate your search with my 20 years of experience in the industry and as a #resumewriter. I can prepare a strong ATS friendly resume to get you results and get you back to work QUICKLY! There is a lot more competition with the recent #layoffs, so it’s even more important you stand out from the competition, and you have a proven job search strategy. How I can help you: • Customized resume preparation- taking the time to thoroughly understand your expertise, not just providing a basic questionnaire or mass-produced “cookie-cutter” resume template. • LinkedIn profile preparation/optimization. • Job search coaching to walk you step-by-step through the process so you aren’t aimlessly applying to jobs and not getting responses. • Freelance Recruiter with a vast network of hiring manager/recruiter contacts to connect you to. 58 of my clients have accepted offers in 2024, 106 accepted offers for new jobs in 2023, 124 in 2021 and 112 in 2022! One obtained a $70K increase in her previous salary, one DOUBLED his salary, one a $50K increase, one a $55K increase and another a $35K increase! Visit my 120+ LinkedIn recommendations of success stories. Two recent client’s success stories: “I went from constant rejection to averaging 6 interviews a week almost overnight.” “I wanted to thank you for all of your help and assistance in this process. I am going on to start my dream job thanks to you and your guidance. I wouldn't have gotten my foot in the door without your reach and connections. Again thank you so much for everything you have done for me and for others. I am blessed to have come across you in this vast network of people." Please take advantage of my FREE RESUME REVIEW offer on my website. https://lnkd.in/g-4bcFV “Remember you only get one chance to make a first impression, make it a Professional Impression!!” Benefits of hiring a Professional Resume Writer https://lnkd.in/gWpHBdBR   #careercoach #resumewriter #ono #nowhiring #gethired

When is the right time to hire a Customer Success Manager? Too early, and you might not have enough customers to justify the role. Too late, and you’re already losing customers who could have been saved. Here’s when to seriously consider hiring a CSM: 🚀 You’ve hit product-market fit, and retention is now a key priority. 📉 Customers are churning because they’re not seeing enough value. 📈 Your sales team is closing deals, but customer adoption is lagging. 💰 You want to drive expansion revenue through upsells and cross-sells. 📊 You need structured onboarding, engagement, and advocacy programs. A Customer Success Manager isn’t just there to reduce churn—they’re a revenue driver. They ensure customers see long-term value, increasing retention, satisfaction, and expansion. If you’re scaling your SaaS business, don’t wait until churn becomes a crisis. Hire early, and set your customers—and your company—up for success. What’s your take? When do you think a company should hire its first CSM? #CustomerSuccess #CSM #SaaS #CustomerRetention #Growth #B2B #CustomerExperience #ScalingSaaS