Instructure’s Post

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New job alert! MNTN is hiring a Customer Success Operations Manager! Learn more about the role in the first comment.

So here’s something I've observed over the past few years. Our Customer Support team has been a great career launchpad for a lot of people at Xplor and it helped them move into bigger roles when they were ready for it. And it makes sense. The team isn't just the heartbeat of Xplor but their role is central to our mission of helping people and businesses succeed. People in our Support team gain a deep understanding of our products and customers. And when you interact with customers daily, you start to really understand their needs and pain points and how our products are used in real-world scenarios. That 'frontline experience' gives you invaluable insights for your next career move - because you’re not just solving problems — you’re learning the business from the ground up. Some of the next steps I've seen people take: - They stepped up and into Team Lead roles - They kicked off their careers in tech sales as SDRs and Account Executives - They moved into Junior Product Manager roles - They moved into more technical support roles in Level 2 - They joined our Marketing team - They moved into Customer Onboarding and Training roles - They moved into Junior Engineering roles And I'm sure I forgot a few. So if you're looking to kickstart your career, joining our Customer Support Team in Global Ops might just be the right move for you. We're hiring for multiple roles in Melbourne, AU and Newcastle UK. Head over to our careers page to find out more, please :) #hiring #customersupport #contactcenter #customerexperience

The following 40 companies have active job postings for the Customer Success Manager role. 1. Sprinto 2. Arcadia 3. Toast 4. Seamless.AI 5. Suki 6. Material Security 7. Smartling 8. Givebutter 9. Axon 10. PathAI 11. LogRocket 12. Aspire 13. Leaf International LLC 14. Instrumentl 15. Clari 16. PerformYard Yard 17. Opinion Stage 18. WorkRamp 19. Signifyd 20. SchooLinks 21. Bluesight 22. Zocdoc 23. Uptalent.io 24. Echo360 25. Ada 26. Axios 27. Samsara 29. Plivo 30. ParentSquare 31. Transfix 32. VideaHealth 33. ElevenLabs 34. Handshake 35. EvenUp 36. Zelda Security 37. Abnormal Security 38. Included Health 39. Aircall 40. Mavenoid If you know someone looking, please tag them. If you want to help others, please like/comment. If you’re hiring, please say for what role. Lastly, all is not doom and gloom in SaaS. A company hiring for a CS role is a key indicator that they are growing and need CSMs to support their customer base. This can be a great indicator of a company’s overall health because it signals that it is growing. 

What do you look for in a Customer Success Manager hire? I get asked this question a lot, and my answer is always the same: It depends. What kind of company am I hiring for? How is the CS team incentivized? What are the goals of the organization as a whole? In my view, there is a CSM skillset spectrum with "pure problem solver" on one end and "salesperson" on the other. In today’s world, we’re seeing more CSMs closer to the sales end of that spectrum being hired - that’s the reality of where we are. In SaaS, we’re focused on maximizing revenue, and getting renewals isn’t enough. We need to sell more, and what better place to do that than with our existing customers? However, there is still a strong need for hands-on, subject matter experts who love nothing more than to help a customer solve a problem or get something done quickly. Companies that assign the responsibility of upselling to a different team, or perhaps to the original salesperson who made the deal, are still out there, and the "helpers" still have a home. At the end of the day, every company is different and usually falls somewhere on this spectrum. As a hiring manager, you have to look for a mix of skills based on where your company is on this spectrum. The most important thing is to have this understanding from the top down. Alignment on "who we are" is crucial. The last thing you want is to hire a team of helpers when, in reality, you have a boss and executive team focused on revenue growth. Where is your team on this spectrum? Is it aligned with where your executive team thinks it should be?

Customer Service Champions: Hiring for a Customer Centric Culture" Explore the importance of hiring employees with strong customer service skills and how they can be the key to differentiating and scaling your business in a competitive market. Read more here: https://lnkd.in/gYNDz5t2 #customerservice #hiring

Calling all Customer Success professionals and leaders out there, I have a question… What is it that you look for when hiring a CSM or new Manager within your CS Org? A) Strong Net Retention Rate? B) Ability to spot areas of growth within businesses of all sizes and shapes? C) Ideation and implementation of processes that increase retention and growth? D) Individual who can make real connections with customers and the team alike? E) Something else? I imagine it’s a combination of the above… right? So if you are looking to hire someone, look no further, I am HERE! To answer the above points with my stats… A) Personal NRR of 136%, my team’s 112% (highest in the company) B) Grown multiple accounts by up to 370% through generating strategic partnerships throughout client’s organisation and proving value and importance of product C) Introduced a “Churn Clinic” that saved over $300,000 in risky accounts in its first 9 months of being a key process D) Just take a look at my LinkedIn recommendations from colleagues and customers alike to see how I achieve this E) Lets have a chat and see what other boxes I can tick for you! It’s a tough job market out there so if you are, or know of anyone who is hiring within Customer Success then I’d greatly appreciate you tag them below or DM me and we can go from there. Thanks in advance 🙏 

Why Hiring a VP of Customer Success at a Million Makes Sense Learn why hiring a VP of Customer Success at an earlier stage can lead to better customer retention and revenue growth. Discover how investing in the right talent can cover the salary and bring in additional income. Don't miss out on this strategy for maximizing success! #VPofCustomerSuccess #CustomerRetention #RevenueGrowth #TalentInvestment #BusinessStrategy #CustomerHappiness #RetentionSuccess #CustomerSuccessTips #CompanyGrowth #BusinessGrowth

Why Hiring a VP of Customer Success at a Million Makes Sense Learn why hiring a VP of Customer Success at an earlier stage can lead to better customer retention and revenue growth. Discover how investing in the right talent can cover the salary and bring in additional income. Don't miss out on this strategy for maximizing success! #VPofCustomerSuccess #CustomerRetention #RevenueGrowth #TalentInvestment #BusinessStrategy #CustomerHappiness #RetentionSuccess #CustomerSuccessTips #CompanyGrowth #BusinessGrowth

#hiring Credit & Collections Manager, Plano, United States, fulltime #jobs #jobseekers #careers #Planojobs #Texasjobs #Administration Apply: https://lnkd.in/gZvWg7Km Tech/Functional SkillsAbility to identify and navigate internal systemsAbility to accurately use Amazon Connect to track time daily with predefined status'sAbility to self-start, daily tasks by using SOPs in WIKI, ensuring SLA's are met for each job taskCompetently use CCP to receive and make phone calls and ChatsAbility to use internal systems for SOPs to ensure quality assurance metrics are met • Answer customer inquiries by chat, email, and phone • Provide functional troubleshooting, product feature explanation, and assists with enhanced product features or changes • Technical mentoring: teaches and provides technical support to front-line agents • Clear and concise case documentation in shared QuickBase return records • Handles multiple tasks, switches priorities, and focuses as needed • Maintaining a work queue and meeting service level metrics. • Collect account balances • Make outbound calls to customers to provide options to resolve balances due • Run Credit Report • Make a decision