Knowledge Management
Your customer's journey begins with a search. Meet them there and ensure they receive the right content, wherever they are.
Pricing
Find the Right CXone Mpower Package for You
Our flexible packages allow you to customize NICE CXone pricing to your unique business needs. Get everything you need to delight customers and scale operations with our all-in-one CCaaS platform.
225,000+ customers worldwide rely on NICE
CXone Mpower
Automate Your
Customer Service
Seamlessly Orchestrate Workflows, Agents,
Data, and Knowledge
CXone Mpower Ultimate Suite
$249
/
month*
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Proactive AI-Powered Experiences on a Single Platform
- Design, build, and operate every element across every customer journey and touchpoint
- Complete end-to-end automation of Customer Service Workflows
- Full orchestration of human and AI agents
- AI trained on billions of Customer Service interactions with brand specific guardrails and access
Currency
CXone Mpower Digital Agent
$71
/
month*
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Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
- Dedicated agent and supervisor workspace
- Prebuilt data visualization dashboard and reports
- Digital recording and storage
CXone Mpower Voice Agent
$94
/
month*
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Support voice calls for live agents and self-service
- CXone multi-tenant cloud, open platform, common data sets and models
- Unified administration and user interface
- Universal queue with concurrent interaction handling
- Dedicated agent and supervisor workspace
- Self-Service via voice IVR with no-code configuration
- Prebuilt and customizable cross-domain dashboards and reports
- Voice recording and storage
CXone Mpower Omnichannel Agent
$110
/
month*
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Get true omnichannel with blended digital and voice
- Omnichannel blended routing for digital and voice
- Unified administration and user interface
- Universal queue with concurrent interaction handling
- Voice and digital capture, storage, search and playback
- Dedicated agent and supervisor workspace
- Voice and digital prebuilt data visualization dashboards and reports
CXone Mpower Essential Suite
$135
/
month*
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Empower agents with Quality Management
- Includes Omnichannel Agent package, plus:
- Screen recording for agent desktop for both voice and digital interactions
- Quality Management workflows, including rich evaluation options, automated interactions distribution, coaching, calibrations, appeals and self-assessment.
- Dedicated supervisor workspace enabling omnichannel real-time monitoring and streamlined workflows for managing agents
- Prebuilt and customizable cross-domain dashboards and reports
CXone Mpower Core Suite
$169
/
month*
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Optimize efficiency and engagement with WFM and Performance reporting
- Includes Essential Suite, plus:
- Omnichannel AI forecasting and scheduling
- Agent mobile scheduling app with auto approvals
- Adherence and time utilization insights
- Enhanced performance visualization and insights
- 360 view of the agent KPIs, metrics and trends
CXone Mpower Complete Suite
$209
/
month*
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Improve CX with the complete suite including Analytics & VOC
- Includes Core suite, plus:
- Identify trends and root causes using AI-driven omnichannel analytics across 100% of voice, text, and digital interactions
- Analyze, measure and quickly uncover insights with prebuilt categories, entities, and sentiment analytics
- Take immediate action and drive improvements in CX with out-of-the-box dashboards and in-depth reporting
- Contextual and conversational customer feedback
- Capture Voice of the Customer as part of IVR and quality workflows
*Prices listed as per-agent per-month.
Add-on to your package with our selection of a-la-carte services.
Agent Augmentation
Empower agents and supervisors to drive skilled labor, productivity, satisfaction, and engagement more than ever before.
AI-powered Self-Service
Create customized self - service with trusted company knowledge to align every response with brand and business goals.
Automated Interaction Summarization
Reduce costs, improve agent productivity and boost CX with fast and accurate generative AI-powered summaries for every interaction.
Proactive Engagement
Engage all your customers, even the silent ones. No more relying on expensive assumptions about your customers.
Experience Optimization
Analyze conversations to build effective self-service and transform your digital CX.