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Training & Support

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CONTENTS
SIGN IN & SIGN OUT 5
AIS PAGES 5
OFFICE BRIEFING PAGE 5
HELP PAGES 5
TIMATIC 5
CRYPTIC COMMANDS (TIMATIC) 6
ENCODE/DECODE 6
DATE AND TIME CONVERSIONS 6
MATHEMATICAL CALCULATIONS 6
AVAILABILITY ENTRIES 7
DUAL CITY PAIR AVAILABILITY 7
DIRECT ACCESS 7
TIME TABLE ENTRIES 7
SCHEDULE ENTRIES 8
AVAILABILITY CHANGE ENTRIES 8
EXPLANATION OF AMADEUS ACCESS LEVELS 8
STATUS CODE SEEN AT SELL TIME 9
FLIGHT INFORMATION 10
MINIMUM CONNECTING TIME 10
DISPLAY CONNECTION POINTS 10
SEGMENT SELL 10
MANDATORY PNR ELEMENTS 11
OPTIONAL ELEMENTS 11
OTHER SERVICE INFORMATION 12
SPECIAL SERVICE REQUEST 12
EPAY OPTION FOR TICKETLESS AIRLINE PNR 12
APIS TRAVEL DETAILS 12
ADVANCE SEATING THROUGH SEAT MAP 12
OPEN SEGMENT 12
INFORMATION SEGMENT 13
GHOST SEGMENT 13
FREQUENT FLYER NUMBER 13
EXTENDED SECURITY 13
TICKET NUMBER TRANSMISSION 13
PNR RETRIEVAL & DISPLAY 14
PNR CLAIM 14
PNR MODIFICATIONS 14
PNR AND ITINERARY PRINTING 15
SPLIT BOOKINGS 15
HANDLING NON HOMOGENEOUS PNR CONDITION 15

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COPY PNR 15
PNR HISTORY 16
PNR RECALL ENTRIES 16
MULTI LIST-SEARCH BY FLIGHT 16
MULTI-LIST SEARCH BY OFFICE 16
SEARCH BY OFFICE 16
QUEUES 16
AMADEUS E MAIL 17
E MAIL STATS 18
PNR SMS 18
FARES 18
FARE QUOTE DISPLAY 18
FARE QUOTE DISPLAY CHANGE ENTRIES 19
FARE QUOTE NOTES 19
FARE QUOTE BOOKING CLASS 19
FARE QUOTE ROUTING 20
FARE QUOTE PRICING 20
FARE QUOTE CURRENCY 20
FARE QUOTE MILEAGE 20
FARE QUOTE RATE OF EXCHANGE 21
FARE QUOTE EXCESS BAGGAGE 21
CREDIT CARD APPROVAL 21
ITINERARY PRICING 21
FARE DIAGNOSTIC 21
BEST PRICER 21
HOTELS 22
BEST AVAILABLE RATE (BAR) GUARANTEE 22
HOTEL AIS AND HELP PAGES 22
HOTEL LIST DISPLAY 22
HOTEL AVAILABILITY 22
SCROLLING ENTRIES 23
HOTEL SELL 23
HOTEL FEATURES 24
HOTEL POLICY INFORMATION 24
HOTEL PRICING 24
HOTEL RATE CHANGE 24
HOTEL TERMS 25
HOTEL POINTS OF REFERENCE 25
HOTEL MODIFICATIONS / CANCELLATION 25
AMADEUS RAIL 26
CARS 26
CAR LIST DISPLAY 26

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CAR AVAILABILITY DISPLAY 26

CAR RATE FEATURES, CAR TERMS 27
CAR SCROLLING ENTRIES 27
CAR SELL 27
CAR MODIFICATIONS 27
CUSTOMER PROFILE 28
AMADEUS SITES 28
LIVE CHAT 28
AMADEUS LEARNING CITY 29
AMADEUS WEB TRAINING REGISTRATION 29
EXTENDED OFFICE SECURITY 29
RETRIEVAL ENTRIES PERTAINING TO EOS SETUP 29
LOCAL SECURITY ADMINISTRATION COMMANDS 29
SIGN IN ATTRIBUTES 30
GENERAL DOS AND DONTS FOR RESERVATIONS 31

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VISIT AMADEUS ONLINE LEARNING AT WWW.ALC.AMADEUS.COM

NOTE: SPACES SHOWN IN THE ENTRIES ARE FOR CLARITY ONLY

SIGN IN & SIGN OUT HE SIGN
SIGN IN TO ONE WORK AREA JI 1234AA/AS
SIGN IN TO ALL WORK AREAS JI*1234AA/AS
SIGN IN TO ANOTHER WORK AREA “C” JXC
JUMP MOVE TO WORK AREA “B” JMB
JUMP DISPLAY JD
REDISPLAY SIGN MESSAGE FOR THE DAY JB
SIGN IN TO PRACTICE TRAINING JJ 1234AA/AS
JUMP OUT FROM CURRENT AREA/ALL SIGNED AREAS JO / JO*

AIS PAGES HE AIS

VIEW AIS MAIN MENU GG AIS
PRODUCT ANNOUNCEMENTS IN AMADEUS GG NEWS
INFORMATION ON AN AIRLINE, FOR EX, UL GG AIR UL
AIRLINE LOCAL CONTACT NUMBERS GG AMA IN LCL
INFORMATION ON A PARTICULAR COUNTRY GG COU FR
INFORMATION ON A SPECIFIC AIRPORT GG APT NRT
CURRENT WEATHER FORECAST FOR A CITY GG WEA LAX
PARTICIPATING CARRIER ACCESS & FUNCTION LEVEL GG PCA xx (xx=carrier code)
INFORMATION ON A SPECIFIC CAR COMPANY GG CAR ZE
INFORMATION ON A SPECIFIC HOTEL CHAIN GG HTL RD
INFORMATION ON TRAINING SCHEDULES GG AMA IN TRx (where x = region code, for ex,
for Delhi(North), the page would be GG AMA IN TRN)
INFORMATION ON AMADEUS LEARNING CITY GG AMA IN ALC
INFORMATION ABOUT ETKT LOCAL GUIDELINES GG AMA IN ETT
IVS PAGES FOR VISA INFORMATION GG AUX IN CH (where IN denotes Indian national
and CH denotes the country being visited ie Switzerland.
Note: Your agency needs to be a subscriber to IVS
to view these pages)
INFORMATION ON INDIAN (AIRLINES)
BOOKING GUIDELINES GG AMA IN IND
AMADEUS INDIA INFORMATION PAGE ON
RESERVATION AND TICKETING GUIDELINES GG AMA IN TKT
TO SEE A LIST OF INPUT AND OUTPUT ACTION CODES GG CODE
TO SEE A LIST OF ALL CODES STARTING WITH W GG CODE W

OFFICE BRIEFING PAGE HE GD

DISPLAY YOUR OFFICE BRIEFING PAGE GD
EDIT OFFICE BRIEFING PAGE GMD

HELP HE HE
HELP INDEX BY LETTER HE A
HELP ON NAME ELEMENT HE NM
STEP BY STEP INSTRUCTIONS FOR COMMON TASKS HE STEPS
HELP ON MEALS HE MEAL CODES
HELP ON THE LAST TRANSACTION ENTERED HE/

TIMATIC HE TI
In Amadeus Selling Platform, follow the following steps: 1.Verify you are in the command page or click on the
command page icon 2.Click on the Scripts tab 3.The information icon on the extreme right under the Scripts tab

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ENHANCE YOUR PRODUCTIVITY WITH AMADEUS SELLING PLATFORM

refers to Timatic (it says Travel Information). Use a mouseover to confirm.4.Click on the icon. This will open up
the Timatic window where you can check Visa / Health information / information regarding Customs, taxes to
be paid at the airport etc. 4.To send this information as an email, click on the FAX/Email icon and then click on
Send. Enter email address of receiver and click on Send. 5. In case your email setup is not configured, do that
first. There is a seperate handout available for the steps.

CRYPTIC COMMANDS: HE TI
MASK FOR VISA INFORMATION TIFV
MASK FOR HEALTH INFORMATION TIFH
MASK FOR VISA AND HEALTH INFORMATION TIFA
INDEX FOR NEWS ITEMS TINEWS
INDEX FOR RULES,TERMS AND DEFINITIONS TIRULES
LIST OF AIRPORTS FOR A SPECIFIC COUNTRY TILCC/GERMANY
LIST OF COUNTRY GROUP CODES AND GROUP NAMES TIRGL
DISPLAY MEMBER COUNTRIES FROM GROUP CODES TIRGL/SCHS (where SCHS is the
group code for Schengen states)

ENCODE/DECODE HE CONVERT
ENCODE CITY / AIRPORT NAME DAN ROME
ENCODE FROM PART OF CITY NAME DAN CIN*
DECODE CITY / AIRPORT NAME DAC TYO
ENCODE AIRLINE NAME DNA SABENA
DECODE AIRLINE NAME DNA SN
ENCODE COUNTRY NAME DC FRANCE
DECODE COUNTRY NAME DC FR
ENCODE A HOTEL DNH BEST WESTERN
DECODE A HOTEL DNH BW
ENCODE A CAR COMPANY DNC AVIS
DECODE A CAR COMPANY DNC ZI
ENCODE A STATE DNS FLORIDA
DECODE A STATE DNS US FL
LIST STATES FOR A COUNTRY DNS US
DECODE AN AIRCRAFT TYPE DNE IL9
LIST CONNECTING POINTS DX DELLAX
DISPLAY NUETRAL CONNECT POINTS DRT 19DEC DELLAX
DISPLAY NUETRAL CONNECT POINTS WITH AIRLINE OPTION DRT 19DEC DELLAX/AMH
DECODE A HOTEL RATE CODE (EX SUM) DNN SUM
DECODE CAR EQUIPMENT CE PHN

DATE AND TIME CONVERSIONS HE DD

CURRENT TIME IN SINGAPORE DD SIN
TIME DIFFERENCE BETWEEN TWO CITIES DD LON/LAX
COMPARE TIME IN OTHER CITY DD LON1500/LAX
TO CHANGE THE GMT TIME TO LOCAL TIME DD ZZZ1500/DEL
DISPLAY DAY OF WEEK DD25DEC02

MATHEMATICAL CALCULATIONS HE DF
ADD VALUES DF 889;1733;669
SUBTRACT VALUES DF 1955-889
MULTIPLY DF1604*33
DIVIDE DF1509/34

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MAXIMUM NUMBER OF AIRLINES WITH LAST SEAT AVAILABILITY

AVAILABILITY HE AN
NEUTRAL AVAILABILITY AN10DECDELLON
AVAILABILITY FOR SPECIFIC AIRLINE AN10DECDELSIN/ASQ
AVAILABILITY FOR SPECIFIC AIRLINES (upto 6 carriers) AN10DECDELSIN/ASQ,AI,TG
EXCLUDE SPECIFIC AIRLINE AN23DECDELLON/A-AI
AVAILABILITY WITH DEPARTURE TIME AN10DECLONBRU1600/ASN
AVAILABILITY WITH SPECIFIC BOOKING CLASS (RBD) AN20DECDELBKK/ATG/CM
AVAILABILITY WITH SPECIFIC CABIN CLASS AN20DECDELLON/ABA/KY
AVAILABILITY AS PER NUMBERS OF SEATS AN23DECDELLON/B4
AVAILABILITY WITH CARRIER CODE,
NUMBER OF SEATS AND RBD CLASS SPECIFIED AN23DECDELBKK/ATG/CM/B4
AVAILABILITY WITH TRANSIT POINTS AN28JUNDELLAX/XBKK
AVAILABILITY WITH 2 TRANSIT POINTS AN28JUNDELSFO/XBKKLAX
AVAILABILITY WITH TRANSIT POINT & AIRLINE AN10DECDELSFO/ALH/XMUC
EXCLUDE A CONNECTING POINT AN19SEPDELLON/X-FRA/ALH
ONLINE CONNECTIONS AN26DECDELLAX/O
CARRIER-PREFERRED DISPLAY ANTG15SEPDELBKK
ALLIANCE AVAILABILITY AN*A15SEPDELLON (Star Alliance)
ALLIANCE AVAILABILITY AN*O18DECBKKSYD (One World)
ALLIANCE AVAILABILITY AN*S12JULDELNCE (Sky Team)
AVAILABILITY BY ARRIVAL TIME AA 23DECJFKDEL/AAI
SEVEN DAY SEARCH ENTRY AN/17DECBOMNBO/AKQ

DUAL CITY PAIR AVAILABILITY HE AN

WITH RETURN ON SAME DAY AN12DECFRALON/ABA*
WITH RETURN DATE SPECIFIED AN12DECFRALON/ABA*16DEC
WITH ONWARD DATE , SECTOR AND AIRLINE SPECIFIED AN12DECFRALON/ABA*25DECLONNYC/AAA
SCROLLING IN DUAL CITY PAIR AVAILABILITY
MOVE UP/DOWN/NEXT/YESTERDAY IN FIRST CITY PAIR MUF/ MDF/ MNF/ MYF
MOVE UP/DOWN/NEXT/YESTERDAY IN SECOND CITY PAIR MUS/ MDS/ MNS/ MYS

DIRECT ACCESS HE DIR XX (where XX = Airline Code)

TO SEE WHAT ALL DIRECT ACCESS FUNCTIONALITIES
ARE SUPPORTED BY AN AIRLINE HE DIR KL (FOR KLM AIRLINES)
DIRECT ACCESS AVAILABILITY FOR AIRLINE 1GAAD23DECSINJKT
SCROLLING IN DIRECT ACCESS AVAILABILITY 1GA MN (MOVE NEXT)
SCROLLING IN DIRECT ACCESS AVAILABILITY 1GA MY(MOVE YESTERDAY)
SCROLLING IN DIRECT ACCESS AVAILABILITY 1GA MD(MOVE DOWN)
SCROLLING IN DIRECT ACCESS AVAILABILITY 1GA MU(MOVE UP)
DIRECT ACCESS PNR RETRIEVAL BY RECORD LOCATOR 1AIRT H55PW (Where AI is the carrier supporting
direct access PNR Display)
DIRECT ACCESS FARE DISPLAY FOR AIRLINE (EX KLM) 1KLFQD AMS ATL

TIME TABLE ENTRIES HE TN

NEUTRAL TIME TABLE TNDELSIN
NEUTRAL TIME TABLE FOR AN AIRLINE (this displays
the timetable for non-participating carriers as well) TN DEL PBH/A KB
NEUTRAL TIME TABLE WITH DATE AND AIRLINE TN10DECDELSIN/ASQ

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WORK SMARTER AND FASTER WITH NON - HOMOGENOUS PNR CREATION

SCHEDULE ENTRIES HE SN
NEUTRAL SCHEDULE SNDELLON
NEUTRAL SCHEDULE WITH DATE AND AIRLINE
(this displays the schedule for non-participating carriers as
well, however without the posting levels) SN15DECCCUPBH/AKB
DUAL CITY PAIR SCHEDULES SN23SEPMADLIS*BCNCDG
ROUND TRIP SCHEDULE DISPLAY SN23SEPCDGLHR*25SEP

AVAILABILITY CHANGE ENTRIES HE AC / HE ACR (For schedule

change replace AC in the entries
below with SC)
AVAILABILITY CHANGE TO SPECIFIC DATE AC 15DEC
AVAILABILITY CHANGE TO 5 DAYS AHEAD AC 5
AVAILABILITY CHANGE TO 3 DAYS PREVIOUS AC -3
AVAILABILITY CHANGE TO SPECIFIC AIRLINE AC/ABA
AVAILABILITY CHANGE TO YY DISPLAY AC/AYY
AVAILABILITY CHANGE TO FARE DISPLAY AC FQ
AVAILABILITY CHANGE TO SCHEDULE AC SN
CHANGE CITY OF ORIGIN AC BOM
CHANGE CITY OF DESTINATION AC // KUL
AVAILABILITY CHANGE TO RETURN ACR20DEC
AVAILABILITY CHANGE TO RETURN WITH DATE AND AIRLINE ACR20DEC/ABA
CHANGE TO DIRECT ACCESS DISPLAY(where applicable) ACLx(where X=line no of availability display)

EXPLANATION OF AMADEUS ACCESS LEVELS FOR INFORMATION ON ACCESS AND

FUNCTION LEVELS BY AN AIRLINE,
REFER TO GG PCA XX
AMADEUS COMPLETE ACCESS ( / ) Amadeus Complete Access gives the highest
level of connectivity between an airline and
Amadeus, including last-seat availability and
immediate confirmation. Example of airlines
supporting this feature are BA, AF, MK, QF, SA,
9W. The access level is represented by a (/) in
the Amadeus availability displays.

AMADEUS ACCESS SELL ( . ) Amadeus Access Sell offers a fully secured sale
for each seat. When a seat sell request is made,
Amadeus checks the flight in the airline’s own
inventory system. According to the status, the sale is
confirmed, waitlisted, or rejected immediately. If the
airline confirms the booking at segment sell time, a
HK status is returned.The Airline’s own record locator
is automatically appended to the Amadeus PNR after
EOT.If the airline does not confirm the booking, a UC
or HL status code is returned.

Note: Agents may use direct access to get last seat

availability Ex KU, AI, VS

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DIRECT ACCESS (DIR) ( * ) Direct Access provides a real-time link to the

airline’s own system to display an accurate
availability at the time the request is made. This link
is created through the use of Direct Access entries
(ACL or 1xxAD entries).This functionality provides
last seat availability of the airline on a secondary
display. Seats sold on this real time link carry a LK
status code. The airline may have the record locator
return option supported. It is important that the sell
entry be made within 3 minutes of accessing the
direct access display. Ex GA, SV

STANDARD ACCESS Schedules are updated on a weekly basis.When

you book a seat on a standard access airline, the
airline may revert with the confirmation or rejection
of sale within 12 hours. If the airline supports
Record Return option, its own record locator is
appended to the PNR. Seats sold are in SS status
code. Ex RA

AMADEUS TICKETLESS ACCESS ( - ) Amadeus Ticketless Access is a new type of

access that enables end users to get availability
and schedules from the low cost carriers in the
Amadeus principal displays. Ticketless Airlines are
identified by a ‘ - ’ in the Access indicator field and
by the letter “Y” in the Ticketless Access field of the
carrier’s GG PCA page. For more information refer
to HE TLA. Ex AK
Related Topics:
AMADEUS LAST SEAT AVAILABILITY INDICATOR A Slash indicator, (/), displayed before the Departure
(/ PLACED BEFORE THE DEPARTURE CITY) city indicates that the seat count you see is
obtained in real time from the airline’s inventory.
The seat count shown for a class is the true number
of seats left in that class.Ex MK, QF, SA, VS

STATUS CODE SEEN AT SELL TIME DESCRIPTION / ACCESS TYPE

Note: The segment status that is displayed at segment sell time reflects the type of access used by the airline

HK HOLDING CONFIRMED / AMADEUS ACCESS,

ACCESS SELL
HN HOLDING NEED / AMADEUS ACCESS,
ACCESS SELL
HL WAITLISTED / AMADEUS ACCESS, ACCESS SELL
LK HOLDING CONFIRMED / DIRECT ACCESS
NK HOLDING CONFIRMED / DIRECT ACCESS,
PENDING RECORD LOCATOR RETURN
SS SOLD / ACCESS UPDATE, STANDARD ACCESS
NN NEED SEGMENT / ON REQUEST

In newly sold extended air segments, before end of transaction, additional status codes are used
(list below). After end of transaction, these codes are changed to HK, HN or HL

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DK CONFIRMED / AMADEUS ACCESS, ACCESS SELL

DN ON REQUEST / AMADEUS ACCESS, ACCESS SELL
DW WAITLISTED / AMADEUS ACCESS, ACCESS SELL

FLIGHT INFORMATION HE DO
DISPLAY FLIGHT INFORMATION BY FLIGHT NUMBER, DATE AND SECTOR DO TG774 /23DEC /BKKLAX
DISPLAY FLIGHT INFORMATION FROM A PNR SEGMENT OR AVAILABILITY DO 2 (where 2 is the segment No.
of PNR or the line no. of availability
display)
DISPLAY FLIGHT INFORMATION FROM A DIRECT ACCESS DISPLAY DO 21

MINIMUM CONNECTING TIME HE DM

DISPLAY MINIMUM CONNECTING TIME FOR CITY DM FRA
DISPLAY MCT FOR INTER-AIRPORT CONNECTION DM LHR-LGW
DISPLAY MCT FOR INTER-AIRPORT CONNECTION WITH THE DM ORYW-CDG2B
TERMINALS SPECIFIED AS WELL
DISPLAY MCT FOR CARRIER DM BA/ LHR /AA
DISPLAY MCT FOR CARRIER AND AIRPORT DM BA/ LHR-LGW /AA
DISPLAY MCT FROM AN AVAILABILITY OR SCHEDULE DISPLAY DM 1
DISPLAY MCT FROM A PNR DISPLAY DM 2/4 (for segment 2 and 4 of the PNR)
CHECK MCT AND SEGMENT CONTINUITY IN A PNR DMI

DISPLAY CONNECTION POINTS HE DX / HE DRT

LIST CONNECTING POINTS DX DEL LAX
SPECIFY ONE CONNECT POINT DX DEL LAX/SEL
SPECIFY NUMBER OF LEGS DX BOM NBO/2
TO DISPLAY NEUTRAL CONNECT POINTS DRT DEL BJS
TO DISPLAY CONNECT POINTS WITH DATE AND SPECIFIC AIRLINE DRT 19AUG DELBJS / ATG
TO DISPLAY CONNECT POINTS WITH SPECIFIC AIRLINE EXCLUDED DRT 19AUG DELBJS / A-TG
TO DISPLAY CONNECT POINTS WITH A CONNECT POINT OPTION DRT 19AUG DEL BJS / XHKG

SEGMENT SELL HE SS
SELL ONE SEAT (Y CLASS) FROM LINE 3 OF AVAILABILITY OR SS1Y3
SCHEDULE DISPLAY
SELL ONE SEAT (MULTIPLE CLASS) FROM LINE 4 SS1YM4
SELL TWO SEATS Y CLASS FROM DUAL CITY PAIR AVAILABILITY DISPLAY SS2Y1*11
SELL IN DIFFERENT CLASSES OF TRAVEL OR IN DIFFERENT RBDs SS1Y1*F13
FROM DUAL CITY PAIR DISPLAY
SHORT SELL ONE SEAT FOR WAITLISTED SEGMENT SS1Y1/PE
LONG SELL ONE SEAT SSTG316M03AUGDELBKK1
LONG SELL FOR WAITLISTED SEGMENT SSTG316C03AUGDELBKKPE1
SELL FROM DIRECT ACCESS DISPLAY SS1K21
SELL FOR SELECTED PASSENGERS SS2C1/P1,3
SELLING SEATS FOR A UMNR FOR A SINGLE CITY PAIR SS1C3 /UM5 (Where 5 is the
age of the UMNR )
SELLING SEATS FOR A UMNR FOR A DUAL CITY PAIR SS1C1 /UM6*11/UM6 (where 6
is the age of the UMNR)
WHEN THERE IS MORE THAN ONE UMNR IN THE SAME PNR SS2C3 /UM5,7

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MANDATORY PNR ELEMENTS HE PNR

NAME ELEMENT HE NM
BASIC ENTRY NM1ROY/ASHOK MR
COMMON SURNAME NM2SEN/RAHUL MR/JAYA MRS
DIFFERENT SURNAME NM1SEN/JAYA MS 1SETH/RADHA MS
ACCOMPANIED INFANT NM1SINGH/NISHA MRS(INF/ANU/02FEB07)
INFANT WITH DIFFERENT SURNAME NM1SINGH/NISHA MRS(INFSEN/ALKA/06JUN07)
CHILD PASSENGER NM1JAIN/RADHA MISS(CHD/06APR03)

Note 1 : SSR element automatically generates with the child’s and infant’s name and age. If the infant’s DOB is
not provided the system will take the PNR creation date as the infant’s DOB
Note 2 : Do not use the Child (CHD) passenger type in the name when booking an unaccompanied minor

PHONE FIELD HE AP
CONTACT INFORMATION AS PER OFFICE PROFILE AP
ENTER CONTACT INFORMATION AP BOM CTCH45644455 CTCB646446 CTCT45665657
ENTER MOBILE NUMBER APM - DEL 9818568329
ENTER E-MAIL ADDRESS APE - ABC@YAHOO.COM

*Remember to transmit the data in the phone field to the airline under OSI as well

TICKETING ARRANGEMENT HE TK
TICKETING IN ORDER TKOK
TICKETING TIME LIMIT DATE TKTL05OCT
TICKETING TIME LIMIT DATE AND TIME TKTL05OCT/1200
PASSENGER SPECIFIC TK ELEMENT TKTL05OCT/1200/P1,4
TICKETING FOR DOMESTIC ITINERARY TKDO01JAN (automatic queue placement to Q8C3)
TICKETING FOR INTERNATIONAL ITINERARY TKIN05JAN (automatic queue placement to Q8C5)

*Remember to transmit the time limit to the airline under OSI as well

REFERENCE HE RF
REFERENCE OF PERSON ACTIONING BOOKING RF GEORGE

END TRANSACTION HE ER / HE ET
END AND REDISPLAY PNR ER
END AND IGNORE PNR ET

Note : You can enter all the mandatory elements together by combining them with a “;” (semi colon)
Ex NM1SEN/SUSHMITA MS;SSLH761H23DECDELFRA1;AP BOM CTCH23345511;TKOK;RFDAISY;ER

OPTIONAL ELEMENTS HE AB/HE AM/HE RM/HE RC/HE OP/HE RIR

BILLING ADDRESS AB 2115 HOTEL SHERATON,DELHI
MAILING ADDRESS AM 1198 BASANT LOK,DELHI
GENERAL REMARK ELEMENT RM PAX WILL COLLECT TICKETS COPY
CONFIDENTIAL REMARK RC PAX PAYS BY CCVI33333553/1009
CORPORATE REMARK RX VIP PAX TAKE CARE/S4/P1
ITINERARY REMARK RIR HAVE A PLEASANT FLIGHT
ITINERARY REMARK PLACED AFTER PARTICULAR RIR COMPLIMENTARY CAR TRANSFER ON ARRIVAL/S4
SEGMENT OF PNR
OPTION ELEMENT FIELD (automatic queue placement to Q3) OP12DEC/US VISA TO BE APPLIED

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OTHER SERVICE INFORMATION HE OSI

ADD OSI MESSAGE FOR CONTACT INFORMATION OSEK PAX DEL CTCH 57775777
ADD OSI MESSAGE FOR CIP PASSENGER OSEK PAX CIP MD ASIA TYRES/P1
ADD OSI MESSAGE FOR TIME LIMIT OSEK TIMELIMIT 12DEC 1200HRS
ADD OSI MESSAGE FOR ALL THE AIRLINES IN THE PNR OSYY PAX CTCH DEL 5191912
ADD OSI MESSAGE FOR MOBILE TRANSMISSION OS BA CTCM DEL 9818568329

SPECIAL SERVICE REQUEST HE SSR

MEAL REQUEST SR AVML
MEAL REQUEST WITH PASSENGER & SEGMENT SR SFML/P2/S4-5
SEAT REQUEST (SEAT WISH) ST/A (NON SMOKING AISLE)
ST/W (NON SMOKING WINDOW)
SPECIFIC SEAT NUMBER REQUEST ST/21A/P2
WHEELCHAIR REQUEST SRWCHR/ P3/ S5
BASINETTE REQUEST SRBSCT/P1
SSR MESSAGE WITH FREE FLOW TEXT:
(Special Meal request) SRSPML - ANNIVERSARY CAKE/ P1/ S7
(Meet and assist request) SRMAAS - PAX WITH INFANT/P2
(Other services) SROTHS UL-PLS DAPO CNFM ASAP
FORM OF IDENTIFICATION-FOID SR FOID IB HK1-DL12345678/P1 (Please refer
to HE FOID for more details)
TO MANUALLY CREATE AN SSR FOR UMNR SRUMNR-UM06 (where 6 the age of the UMNR)
TO CREATE THE SSR WHERE THERE ARE MULTIPLE UMNRS IN THE PNR SRUMNR-UM06/07/08

EPAY OPTION FOR TICKETLESS AIRLINE PNR HE EPAY

PAYMENT INFORMATION FOR TICKETLESS PNR SREPAY3KNN1-CC/AX376919082501005/
EXP1209-SMITH JOHN
PAYMENT INFORMATION FOR TICKETLESS PNR WITH SR EPAY AK NN1-CC/VI4444333322221111/
CVV NUMBER INCLUDED EXP0810-TEST TESTER C691

APIS TRAVEL DETAILS HE APIS

APIS PASSPORT INFORMATION SRDOCSBAHK1-P-GBR-012345678-GBR-
30JUN73-M-14APR09-JOHNSON-SIMON-PAUL-H/P1/S3
APIS VISA INFORMATION SRDOCO BA HK1-MANCHESTER GBR-V-17317323-
LONDON GBR-18JUN04-USA/P1/S3
APIS ADDRESS INFORMATION SRDOCA BA HK1-D-USA-301 PARK AVENUE-
NEWYORK-NY-10022/P1/S3
Note 1 : Use MI to signify male infant and FI for female infant
Note 2 : For 3 letter nationality codes, refer to DC COUNTRY CODE or DC COUNTRY NAME
Example : DC IN OR DC INDIA

ADVANCE SEATING THROUGH SEAT MAP HE SM

DISPLAY SEAT MAP FOR FLIGHT DETAILS SMLH761/C/03SEPDELFRA
DISPLAY SEAT MAP FOR A PNR SEGMENT 4 SM4

OPEN SEGMENT HE SO
OPEN SEGMENT FOR A SPECIFIC CARRIER SOLHCFRABOM
OPEN SEGMENT FOR A SPECIFIC DATE SOLHC24DECFRABOM
OPEN SEGMENT WITH NO CARRIER SPECIFICATION SOYYCFRABOM

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INFORMATION SEGMENT HE SI
INSERT SURFACE SEGMENT TO INDICATE BREAK IN SI ARNK
SEGMENT CONTINUITY
INSERT FLIGHT SEGMENT FOR INFORMATION ONLY SIKL171C28JUNAMSCPHHK2/08501120

GHOST SEGMENT HE SS
ADD GHOST SEGMENT INTO PNR SSSQ401Y20DECDELSINGK1/YKAB4 (where
YKABH is the airline record located)

FREQUENT FLYER NUMBER HE FFN

CHECK IF THE AIRLINE USES AMADEUS FREQUENT GG PCA XX (where XX = carrier code)
FLYER DATABASE
PNR CREATION FROM FREQUENT FLYER NUMBER FFATG-ZZ88888 (This entry works for airlines using
Amadeus Frequent Flyer Database)
DISPLAY FREQUENT FLYER NAME FROM FFDAF-MIA0002A (This entry works for airlines
AIRLINE DATABASE using Amadeus Frequent Flyer Database)
ADD FREQUENT FLIER NUMBER INTO PNR FFNEK-12345978/P1
CHECK FREQUENT FLIER AGREEMENTS FOR BA VFFD BA
PASS KL FREQUENT FLIER NUMBER TO PARTNER FFNKL-76546465464,KL,NW,UK
CARRIERS NW AND UK AS WELL

EXTENDED SECURITY HE ES
SET UP A READ ONLY SECURITY (on the retrieved PNR) ES DELI22133-R
SET UP A READ AND WRITE SECURITY (on the retrieved PNR) ES DELI22134-B
DISPLAY PNR EXTENDED SECURITY AGREEMENT ESD
(on the retrieved PNR)
CANCEL PNR EXTENDED SECURITY AGREEMENT ESX
(on the retrieved PNR)
RETRIEVE A PNR ON WHICH EXTENDED SECURITY HAS RT/DELI22123-SMITH (where DELI22123 is the office
BEEN RECEIVED that has extended the security)

TICKET NUMBER TRANSMISSION HE FH/HE OS

WHEN AN AUTOMATED TICKET IS ISSUED, THE SYSTEM AUTOMATICALLY ADDS AN FA ELEMENT
CONTAINING THE TICKET NUMBER TO THE PNR. HOWEVER, IN CASE YOU REQUIRE TO TRANSMIT
THE TICKET NUMBER MANUALLY IN THE PNR, FOLLOW THE STEPS BELOW.

CHECK THE GGPCAxx PAGE ON THE SYSTEM TO SEE THE CORRECT FORMAT FOR TKT NO.
TRANSMISSION (where xx=carrier code) IF THE TKT NO TRANSMISSION BOX READS “ALL” THE TKT
NO. HAS TO BE TRANSMITTED IN THE “FH” FORMAT AND IF THE BOX IS “BLANK” THE TKT NO. HAS
TO BE TRANSMITTED IN THE “OS” FORMAT.

TKT NO. TRANSMISSION UNDER OSI OSRA TKNO 2853115670908

TKT NO. TRANSMISSION UNDER FH FH 125-3114500908
AUTOMATED TKT NO TRANSMISSION UNDER FH FHA 125-3116400908
MANUAL TKT NO TRANSMISSION UNDER FH FHM 125-3211222125
ELECTRONIC TICKET NUMBER TRANSMISSION FHE 125-3114500900
ELECTRONIC TICKET NUMBER TRANSMISSION FHE INF 125-3114500911
FOR INFANT TICKET
ELECTRONIC TICKET NUMBER TRANSMISSION FOR FHE 125-3114500909-10/P2
CONJUCTION TICKETS

GPROT05/OCT07/VER6
 14
REGISTER FOR TRAINING ONLINE ON WWW.AMADEUS.IN

PNR RETRIEVAL & DISPLAY HE RT

RETRIEVAL BY PNR RT QVH1A5
RETRIEVAL BY SURNAME RT/SINGH
RETRIEVAL BY SURNAME AND INITIAL RT/SINGH/J
RETRIEVAL OF ACTIVE PNRS ONLY RT/SINGH/J*A
RETRIEVE PNR AT LINE 4 OF LIST RT4
RETURN TO LIST RT0
RETRIEVAL BY FLIGHT RTLH761/14SEPDELFRA-SEN
RETRIEVE PNR BY TICKET NUMBER RTTKT/016-1234567890
(contained in FA or SSR element)
REDISPLAY CURRENT PNR RT
DISPLAY ONLY ITINERARY SEGMENTS RTI
DISPLAY GENERAL FACTS INCLUDING OSI / SSR ELEMENTS RTG
DISPLAY REMARKS ONLY RTR
DISPLAY PNR ELEMENTS RELATED TO FARE, RTF,K,I
TICKETING AND ITINERARY ONLY
DISPLAY ELEMENTS FOR ONE PASSENGER ONLY RT/P2
DISPLAY AIRLINE RECORD LOCATOR IN PNR RL
RETRIEVE PNR ON WHICH EXTENDED SECURITY HAS RT/DELI22123-SMITH (where DELI22123 is the
BEEN RECEIVED office that has extended the security)
DISPLAY FLIGHT INFORMATION FROM RETRIEVED PNR RTSVI3(Segment3)
RETRIEVE PNR FROM CUSTOMER PROFILE DISPLAY RTU
RETRIEVE PNR FROM DISPLAYED E-TICKET RECORD RT*E
DISPLAY ALL QUEUES WHERE PNR IS PLACED RTQ

PNR CLAIM HE RO
PNR CLAIM IS A 2 STEP PROCESS.THE INITIAL STEP CAUSES THE PNR TO BE DISPLAYED IN ITS
ORIGINAL FORMAT. THE SECOND STEP CONSISTS OF PERFORMING AN END OF TRANSACTION ENTRY

STEP 1
RETRIEVING THE PNR CREATED IN ANOTHER OFFICE RO CO ABC123 (where CO is the airline and
(BY RECORD LOCATOR) ABC123 is the airline record locator)
RETRIEVAL BY FLIGHT NUMBER, DATE AND NAME RO AA 042/23AUGDELCHI-SHARMA
RETRIEVAL FROM A SIMILAR NAME LIST RO 3 (where 3 is the line number of the PNR on the list)
RETURNING TO THE SIMILAR NAME LIST RO 0

STEP 2
CLAIMING RESPONSIBILITY FOR THE PNR ER or ET

PNR MODIFICATIONS HE XE/HE XI/HE DL/HE RR/HE SB

CANCEL SPECIFIED SEGMENT XE 4
CANCEL RANGE OF SEGMENTS XE 4-8
CANCEL NON-CONSECUTIVE SEGMENTS XE 4,6
DELETE ELEMENT (TO REMOVE INACTIVE STATUS DL4
CODES SUCH AS HX, UC FROM THE PNR FACE)
ACCEPT STATUS AS HK FOR SEGMENT 8/HK
RECONFIRM SEGMENT 5/RR
ADD OR CHANGE PASSENGER ASSOCIATION 7/P1,4
CANCEL ITINERARY XI
ACCEPT ALL STATUS UPDATES AND REDISPLAY ERK or ETK
PNR/END TRANSACTION
GPROT05/OCT07/VER6
 15
MAXIMISE YOUR PRODUCTIVITY WITH AMADEUS SELLING PLATFORM

CHANGE CLASS TO Y FOR SEGMENT 6 OF PNR SBY6

CHANGE CLASS TO Y FOR ALL SEGMENTS SBY
CHANGE DATE FOR SEGMENT 7 OF PNR SB25DEC7
Note: For Standard access carriers, do not use the SB entries

PNR AND ITINERARY PRINTING HE IED/HE IEP

ITINERARY BASIC DISPLAY FOR PASSENGER1 IBD/P1
ITINERARY BASIC PRINT FOR ALL PASSENGERS IBP
ITINERARY EXTENDED DISPLAY FOR PASSENGER 2 IED/P2
ITINERARY EXTENDED PRINT FOR PASSENGER 2 IEP/P2
ITINERARY EXTENDED PRINT FOR PASSENGER 2 IEP/LP FR/P2
IN FRENCH LANGUAGE
PRINT SINGLE JOINT ITINERARY FOR ALL PASSENGERS IEPJ
PRINT ENTIRE ITINERARY (NORMAL SCREEN VIEW) WRA/RT
PRINT ENTIRE HISTORY WRA/RH

SPLIT BOOKINGS HE SP
MANUAL SPLIT IS A 3 STEP PROCESS. RETRIEVE THE PNR AND
1/SPECIFY PASSENGERS TO BE SPLIT SP 1,4
2/END AND FILE NEW PNR BEING CREATED RF AMIT; EF
3/END TRANSACTION IN PARENT PNR RF AMIT;ER
RETRIEVE SPLIT PNR RECORDS RT AXR
Note: Action changes in the new PNR only after airline record locator has been received in the PNR

HANDLING NON HOMOGENEOUS HE NHP

PNR CONDITION (AUTOMATIC SPLIT)
NHP is a unique feature of Amadeus provided to the user wherein the system performs an automatic split at
PNR creation stage. This happens when the number of services requested does not match the number of
passengers in the PNR

INCREASING/DECREASING THE SEATS WITH SEGMENT

ASSOCIATION (segment number/number of seats required) 3/4
ASSOCIATING THE SEGMENT SOLD WITH THE PASSENGER 3 / P2 OR 4-5/P1-2
END AND RECEIVE THE PNR FILE RFSC;ER
RETRIEVE SPLIT PNR RECORDS RT AXR
Note: Automated Split cannot be performed on the saved PNRs, it only happens when PNR is in the creation stage

COPY PNR HE RRN

COPY THE WHOLE PNR RRN
COPY PNR FOR FOUR PASSENGERS RRN/4
COPY PNR FOR 7 DAYS LATER THAN ORIGINAL BOOKING RRN/DP7
COPY PNR FOR 3 DAYS EARLIER THAN ORIGINAL BOOKING RRN/DM3
COPY FOR SPECIFIC SEGMENTS ONLY RRN/S2,6
COPY PNR WITH DIFFERENT DATE ON PARTICULAR SEGMENT RRN/S5D12SEP
COPY PNR AND CHANGE CLASS OF SERVICE RRN/CY
COPY PNR TO CREATE LINKED “AXR” RRA
COPY PASSENGER DATA ONLY RRP/P2
COPY ITINERARY SEGMENTS ONLY RRI

GPROT05/OCT07/VER6
 16
USE QUEUE PLANNER TO WORK MORE EFFICIENTLY

PNR HISTORY HE RH
FOR A LIST OF PNR HISTORY CODES, REFER TO HE RH and then GP COD

DISPLAY PNR HISTORY RH

DISPLAY PARTIAL PNR HISTORY FOR AIR SEGMENTS ONLY RHA
DISPLAY HISTORY OF GENERAL FACTS (SSR, OSI) RHG
RETRIEVE SEGMENT HISTORY (SEGMENT 1) RHS1
DISPLAY QUEUE HISTORY RHQ
DISPLAY PNR HISTORY WITH QUEUE HISTORY RH/ALL

PNR RECALL ENTRIES HE RPD

RECALL PURGED PNR BY AMADEUS RECORD LOCATOR RPD/RLC-A123B4/03JUL07 (any date
between PNR creation and PNR purge)
RECALL PURGED PNR BY FLIGHT/DATE SEGMENT RPD/AF7708/16JUL07(flight date)

MULTI LIST-SEARCH BY FLIGHT HE LM

MULTI LIST PNR RETRIEVAL LM/TG316/12FEB/DELBKK
MULTI LIST FOR WAITLIST SEGMENTS LM/W/TG316/12FEB/DELBKK
Note: For a list of Search Option codes, go to HE LM and then MS 295
PLACE LIST ON QUEUE LM/W/TG316/12FEB/DELBKK-Q25C0
SEND LIST TO PRINTER LM/W/TG316/12FEB/DELBKK-P
MULTI LIST FOR RECONFIRMED SEGMENTS LM/R/TG316/12FEB/DELBKK
MULTI LIST FOR SPECIFIC SSR LM/S(FQTV)/TG316/12FEB/DELBKK
RETRIEVE PNR AT LINE 4 OF LIST LM4
RETURN TO LIST LM0

MULTI-LIST SEARCH BY OFFICE HE LMB

SEARCH PNRS BY CREATION DATE & AIRLINE LMB-A(AF)K(03 AUG)
SEARCH BY TRAVEL DATE AND AIRLINE LMB-A(AF)D(17DEC-26DEC)
Note: For a list of Search Option codes, go to HE LMB and then MS 169
DISPLAY STATUS TABLE LMB/PS
DISPLAY NAME FROM STATUS TABLE LMB/D3 (Where D is the delay number
assigned to the search)
PRINT A NAME LIST LMB/D3/P
SEND THE NAME LIST TO THE SPECIFIC QUEUE LMB/D3/Q29C3
PURGE A SLOT FROM THE TABLE LMB/X3
PURGE ALL SLOTS LMB/XALL
RETURN TO LMB NAME LIST FROM PNR LMR

SEARCH BY OFFICE HE LPO

SEARCH BY CRITERIA LPO/A(AF,BA)B(CPH)
SEARCH BY CRITERIA AND PLACE SEARCH RESULTS LPO/A(AF,BA)B(CPH) - Q29C2
ON SPECIFIC QUEUE
DISPLAY THE PASSENGER LIST STATUS TABLE LPS/PS
DISPLAY THE SEARCH RESULTS LPS/D3
RETRIEVE A PNR FROM THE LIST LPS23
REMOVE A SEARCH FROM THE TABLE LPX/3-5,7

QUEUES HE QT/HE QS
DISPLAY TOTAL QUEUE COUNT QT

GPROT05/OCT07/VER6
 17
CHECK YOUR ITINERARY ONLINE ON WWW.CHECKMYTRIP.COM

DISPLAY ALL EXISTING QUEUES FOR AN OFFICE QTQ

START QUEUE PROCESSING QS97C0D1
REMOVE ITEM FROM QUEUE, DISPLAY NEXT ONE QN
DELAY ITEM, DISPLAY NEXT ONE QD
DELAY PNR TO SPECIFIC DATE AND TIME QD09DEC/1200
EOT AND EXIT QUEUE MODE QF
IGNORE PNR AND EXIT QUEUE MODE QI
REDISPLAY QUEUE MESSAGE QU
PLACE PNR TO QUEUE CATEGORY OF OWN OFFICE QE8C1
PLACE PNR TO ANOTHER OFFICE QUEUE QE/DELLH0100/0C0

SEND FREE FLOW TEXT MESSAGE QE/DELA0900/97 (ctrl+enter for new line)
WRITE TEXT OF MESSAGE (ctrl+enter)
REGARDS// (END Message with //) (enter)

QUEUE NICKNAMES HE QUEUE and then GP NIC

ADD A NICKNAME TO A QUEUE QLAJANE/30C1
DISPLAY NICKNAME LIST QLD
PLACE PNR ON QUEUE SPECIFIED BY NICKNAME QE.JANE

QUEUE SORTATION HE QUEUE and then GP SOR

ACTIVATE THE SIGN-ASSOCIATED CATEGORY QAC6C21-21
NAME THE CATEGORY QAR6C21NAME or QAN6C21NAME

QUEUE VIEW HE QV
TO DISPLAY A LIST OF PNRS ON A SPECIFIC QUEUE QV/8 or QV/8C41D1
SCROLLING DOWN IN THE DISPLAY QVMD
TO OPEN A PNR FROM THE LIST QV2

QUEUE PLANNER HE QVR

QUEUE SUMMARY PLANNER - DISPLAY BY RECORD LOCATOR QVR
QUEUE TICKETING PLANNER - DISPLAY BY RECORD LOCATOR QVRT
QUEUE TICKETING PLANNER BY SPECIFIC DATE QVRT/12AUG

QUEUE MONITOR HE QO
ADD QUEUE MONITOR FOR A SPECIFIC QUEUE QOA2
ADD QUEUE MONITOR FOR A SPECIFIC QUEUE, ALL
CATEGORIES AND DATE RANGES QOA97CADA

AMADEUS E MAIL HE EMAIL

TO REGISTER THE TERMINAL FOR THE FIRST TIME WM/
FOR AMADEUS E-MAIL
SEND ITINERARY MAIL (Perform this entery on retrieved PNR) IEP-EML-ABC@YAHOO.COM
SEND ITINERARY MAIL USING CONTACT IEP-EMLA
INFORMATION FROM APE ELEMENT OF THE PNR

SEND FREE FLOW TEXT EMAIL WMP (ctrl+enter)

EML ABC@YAHOO.COM; (ctrl+enter)
FREE FLOW TEXT (ctrl+enter)
LLLL / SEND (enter)

GPROT05/OCT07/VER6
 18
VIEW BACKDATED FARES UPTO ONE YEAR IN THE PAST

SEND FREE FLOW TEXT EMAIL TO MULTIPLE WMP (ctrl+enter)

EMAIL ADDRESSES EML ABC@YAHOO.COM,(ctrl+enter)
EML XYZ@YAHOO.COM,(ctrl+enter)
EML LMN@YAHOO.COM; (ctrl+enter)
FREE FLOW TEXT (ctrl+enter)
LLLL / SEND (enter)

DEFINE NICKNAME WM / ADD / NIC / EML / JOHN /

JOHNM@YAHOO.COM
USE A NICKNAME WMP (ctrl+enter)
EMLN JOHN; (ctrl+enter)
FREE FLOW TEXT (ctrl+enter)
LLLL / SEND (enter)

SEND THE E-MAIL WITH AN ATTACHMENT WM / GET / TN14AUGDELBKK / ATG (enter)

(note the relevant message number
from the screen)
WMP (ctrl+enter)
EML ABC@YAHOO.COM; (ctrl+enter)
FREE FLOW TEXT (ctrl+enter)
LLLL / SEND / APPEND-MSG NO. (enter)

TO VIEW THE E-MAIL QUEUE WM / MSG

TO VIEW E-MAIL QUEUE FOR OFFICE WM / MSG /O
DISPLAY AGENT MESSAGE FROM QUEUE WM / MSG-2
DISPLAY OFFICE MESSAGE FROM QUEUE WM / MSG-2/O
DISPLAY MESSAGE LOG WM / LOG

E MAIL STATS HE EMAIL

TO SEE THE NUMBER OF E MAILS SENT FROM WM / HST
YOUR TERMINAL
TO SEE THE NUMBER OF E MAILS SENT FROM ALL WM/HST/O
TERMINALS IN THE OFFICE

PNR SMS
SEND PNR SMS (in retrieved PNR) RM +91 9899102834
RFNEERJA ; ER
QE/DEL1A0980/65

FARES
FARE QUOTE DISPLAY HE FQD
FARE QUOTE DISPLAY FOR A CITY PAIR FQDDELPAR
FARE DISPLAY ON SPECIFIC CARRIER FQDDELBKK/ATG
FARE DISPLAY WITH MULTIPLE CARRIERS(MAX 3) FQDDELLAX/ABA, AF, LH
FARE DISPLAY FOR SPECIFIC DATE FQDDELPAR/AAF/D15DEC
FARE DISPLAY WITH DATE RANGE FQDDELPAR/AAF/D12DEC**16JAN
FARE DISPLAY FOR A PAST DATE (upto 1 year) FQDDELPAR/AAF/D12JUN07
FARE DISPLAY INCLUSIVE OF TAXES FQDDELPAR/AAF/R,AT
DISPLAY TAX BREAK DOWN FOR FARE AT LINE 4 FQK4

GPROT05/OCT07/VER6
 19
USE CHANGE ENTRIES TO TOGGLE BETWEEN AVAILABILITY AND FARE DISPLAY

SHOPPERS FARE DISPLAY FQDDELLHR/D10SEP/S

FARE DISPLAY IN NUC FQDDELPAR/AAF/D23DEC/R,NUC
FARE DISPLAY FOR ONE-WAY ONLY FQDDELPAR/AAF/IO
FARE DISPLAY IN HALF ROUND TRIP NUC FQDDELPAR/AAF/D23DEC/IH
FARE QUOTE DISPLAY FOR THE ROUND THE WORLD ROUTING FQDDELDEL/ABA/VRW
FARE DISPLAY FOR SPECIFIC GLOBAL ROUTING FQDDELLAX/D23DEC/VAT
FARE DISPLAY IN REVERSE ORDER FQDDELLON/ABA/IX
FARE DISPLAY FOR PARTICULAR CABIN CLASS FQDDELLON/ABA/KF
FARE DISPLAY FOR PARTICULAR BOOKING CLASS (RBD) FQDDELLON/ABA/CS
CONVERT THE CURRENCY AT LINE 5 OF THE FARE DISPLAY TO GBP FRC5/GBP
FARE DISPLAY FOR ONLY SPECIFIC AIRLINE FQDDELLON/A-BA
FARE DISPLAY WITH EXACT OUTBOUND AND INBOUND DATES FQDDELLON/A9W/D10SEP*15SEP
FARE DISPLAY WHEN INBOUND AND OUTBOUND DATES ARE SAME FQDDELBOM/A9W/D10SEP*
FARE DISPLAY WHEN OUTBOUND DATE IS THE CURRENT FQDDELBOM/A9W/D*10SEP
DATE AND INBOUND DATE IS SPECIFIED
FARE DISPLAY FOR INDIAN AIRLINES TO SEE BOTH FQDDELBOM/AIC/R,UP
PUBLISHED AND UNIFARES
FARE DISPLAY FOR INDIAN AIRLINES’ CORPORATE FARES
AMEX GOLD CARD FQDDELBOM/AIC/R,U*AXGOLD
AMEX SILVER CARD FQDDELBOM/AIC/R,U*AXSILVER
AMEX GREEN CARD FQDDELBOM/AIC/R,U*AXGREEN
ABN AMRO CO-BRANDED CARD HOLDERS FQDDELBOM/AIC,R,U*IAABN
Note: Form of payment for these fares has to be through credit card. Fare basis has to be passed to IC in the
SSR format

FARE QUOTE DISPLAY CHANGE ENTRIES

CHANGE LOCAL CURRENCY DISPLAY TO NUC FQDN
CHANGE BACK TO LOCAL CURRENCY FQDL
DISPLAY A FARE AT LINE 7 IN ANOTHER CURRENCY FRC7/GBP
CHANGE TO AIRLINE SPECIFIC DISPLAY FQDC/AAF
CHANGE FARE DISPLAY TO AVAILABILITY FCAN
CHANGE FARE DISPLAY TO SCHEDULE DISPLAY FCSN
DISPLAY MILEAGE SURCHARGE BAND FOR FARE AT LINE 1 OF DISPLAY FRM1
DISPLAY LIST OF FARE REQUEST TYPE CODES FQL*

FARE QUOTE NOTES HE FQN

DISPLAY FARE NOTES FOR FARE AT LINE 4 FQN4
DISPLAY FARE NOTES WHERE FARE HAS MULTIPLE COMPONENTS FQN1-1
DISPLAY FARE NOTES IN LIST FORMAT FQN4*LI
DISPLAY CATAGORIES FQN4*AP,PE,CD
DISPLAY INFORMATIONAL NOTES FQN LH/0448
DISPLAY BY RULE NUMBER FQN A200
TAX INFORMATION FOR A COUNTRY FQNTAX/FR (where FR is the country code)
TAX INFORMATION FOR A UNIQUE TAX CODE FQN TAX/XA
TAX INFORMATION FOR A UNIQUE TAX CODE IN A COUNTRY FQN TAX/GB/YO

FARE QUOTE BOOKING CLASS HE FQS

DISPLAY BOOKING CLASS INFORMATION FQS4
BOOKING CODE INFORMATION FOR FARE WITH MULTIPLE FQS3-3
FARE COMPONENTS

GPROT05/OCT07/VER6
 20
USE FARE DIAGNOSTIC TO TARGET SPECIFIC FARES

FARE QUOTE ROUTING HE FQR

DISPLAY ROUTING INFORMATION FOR FARE AT LINE 4 FQR4
VIEW ROUTING INFORMATION WHERE THE FARE HAS
MULTIPLE FARE COMPONENTS FQR 2-1

FARE QUOTE PRICING HE FQP

FARE QUOTE PRICING FQPDELPARZRHPARDEL
FARE QUOTE PRICING WITH LON AS STOPOVER FQPDELZRHLHR-PARDEL
FARE QUOTE PRICING WITH ZRH AS TRANSIT AND PAR AND FQPDELZRHLHR-PAR-DEL
LON AS STOPOVER
FARE QUOTE PRICING THROUGH MASK FQPDELLHRJFK-CDG-DEL/S
FARE QUOTE PRICING FOR CHILD PASSENGER FQPDELPARZRH-PARDEL/RCH
FARE QUOTE PRICING FOR INFANT PASSENGER FQPDELPARZRH-PARDEL/RIN
FARE IMAGE FOR FARE ON LINE NUMBER 3 FQQ3
FARE QUOTE PRICING - LOWEST FARE FQPDELLHRDEL/L
FARE QUOTE PRICING ONLINE ON PARTICULAR AIRLINE FQPDELCDGDEL/OAF
FARE QUOTE PRICING WITH DATE, AIRLINE AND CLASS FQPDEL/ABA/D12DEC/CYLHR
FARE QUOTE PRICING WITH SURFACE SEGMENT FQPDELBKKKUL- -SIN-BKK-DEL
FARE QUOTE PRICING WITH SURFACE & STOPOVER FQPDELBKKKUL- - -SIN-BKK-DEL
FARE QUOTE PRICING WITH TAX EXEMPT(FT TAX) FQPDELPARJFK-PAR-DEL/R,ET-FT
FARE QUOTE PRICING FOR PTA FARE FQPJFKDELJFK/R,DEL.JFK
(WHERE DEL IS CITY OF SALE AND
JFK IS CITY OF TICKET ISSUE)
FARE FOR ADULT, CHILD AND INFANT FQPDELSINDEL/OAI/RADT*CH*IN
TO CALCULATE THE TOTAL OF SEVERAL FARES FROM FQU1//2//3
THE FQP DISPLAY
TO MULTIPLY A FARE AMOUNT WHEN YOU HAVE MORE THAN FQU 1/X2//2/X2//3/X4
ONE PASSENGER TRAVELLING ON THE SAME FARE (Fare at line 1 for 2 passengers plus the fare
at line 2 for 2 passengers plus the fare
at line 3 for 4 passengers)
FARE QUOTE PRICING WITH VALIDATING CARRIER SPECIFIED FQPDELLHRDEL/R,VC-AI
FARE QUOTE PRICING WITH TRAVEL CARRIER AND
VALIDATING CARRIER SPECIFIED FQPSINDPSSIN/OGA/R,VC-SQ

FARE QUOTE CURRENCY HE FQC

CURRENCY CONVERSION FROM USD TO LKR FQC100USD/LKR
CURRENCY CONVERSION TO NUC AMOUNT FQC1000USD/NUC

FARE QUOTE MILEAGE HE FQM

MILEAGE CALCULATION FQMDELSINTYOLAXSFOHNL
DISPLAY MILEAGE TABLE FQM*LONLAX
CALCULATE MILEAGE FROM A FARE DISPLAY FRM1

GPROT05/OCT07/VER6
 21
USE AMADEUS BEST PRICER TO FIND THE LOWEST FARES

FARE QUOTE RATE OF EXCHANGE HE FQA

DISPLAY ROE FOR COUNTRY OR CURRENY FQAINDIA or FQA INR
DISPLAY BACK DATE ROE FQAINDIA/23AUG07

FARE QUOTE EXCESS BAGGAGE HE FQX

EXCESS BAGGAGE RATE FOR SECTOR FQXDELLON/35
EXCESS BAGGAGE RATE WITH CARRIER AND DATE FQXDELLON/12JUN08/35/BA

CREDIT CARD APPROVAL HE DE

REQUEST MANUAL APPROVAL DECCVI578588875885/1210/50000/AF

ITINERARY PRICING HE FXX/HE FXP

ITINERARY PRICING WITH NO TST CREATION FXX
ITINERARY PRICING WITH TST CREATION FXP
ITINERARY PRICING FOR SPECIFIED PASSENGERS FXP/P2,4
ITINERARY PRICING FOR AN INFANT FXP/INF
ITINERARY PRICING FOR SPECIFIED SEGMENTS FXP/S5,7
ITINERARY PRICING WITH FT TAX EXEMPT FXP/R,ET-FT
SELECT THE FARE AT LINE 4 TO CREATE THE TST FXT04
SELECT THE FARE AT LINE 4 FOR PASSENGER 1 AND AT FXT04/P1//05/P2
LINE 5 FOR PASSENGER 2 TO CREATE THE TSTS
PRICE AS PER VALIDATING CARRIER FXP/R,VC-BA
VIEW THE STORED TST IN THE PNR TQT
DELETE THE TST FROM THE PNR TTE OR TTE/T1
VIEW THE DISPLAY FOR TST NUMBER 1 TQT/T1

FARE DIAGNOSTIC HE FARE DIAGNOSTIC

THIS ALLOWS YOU TO TARGET A SPECIFIC FARE WHILE PRICING AND IF THE FARE IS NOT APPLICABLE, DISPLAYS
THE REASON FOR THE PRICING FAILURE
USE ITINERARY PRICING TO DIAGNOSE THE FARE BASIS Y2RT FXX/D F-Y2RT
USE INFORMATIVE PRICING TO DIAGNOSE THE FARE BASIS Y2RT FQPLONSINTYO/S/D F-Y2RT
Note: After doing the entry move down to view the diagnostic panel.

BEST PRICER HE FXA / HEFXB / HEFXR

REBOOK TO THE LOWEST FARE AND DO NOT CREATE A TST FXR
REBOOK TO THE LOWEST FARE AND CREATE A TST FXB
DISPLAY A LIST OF LOWER FARES FXA
SELECT A FARE AFTER FXA,REBOOK AND CREATE A TST FXU2
SELECT A FARE AFTER FXA,REBOOK AND DO NOT CREATE A TST FXZ2
DISPLAY THE LOWEST POSSIBLE FARE, AND ADVISE THE SEAT AVAILABILITY FXL
Note: Do not use the automatic rebooking option for the airlines sold on standard access

GPROT05/OCT07/VER6
 22
ENJOY BEST AVAILABLE RATE GUARANTEE WITH AMADEUS HOTELS

HOTELS HE HOTEL
There are 4 types of access levels that Amadeus provides for Hotel companies. The level of access is
indicated in the availability display in the space between the hotel chain code and the hotel name

ACCESS LEVEL DESCRIPTION

Dynamic Access Indicated by a (!) in the availability display.This is the highest level of
connectivity and links the Amadeus Central System with the hotel company’s
own reservation system. All availability and rates for the hotel chain are returned
seamlessly from the hotel chain’s own system. The hotel company responds
with a confirmation and other information within four to eight seconds.

Hotel Complete Access Plus Indicated by a (+) in the avaialbility display. Information on the single property
display is directly from the hotel chain’s reservation system. Bookings are sent to
the hotel chain via a high-speed communication link when the sale is made and
the hotel system immediately returns the confirmation number and other data.

Hotel Complete Access Indicated by a (/) in the availability display The information on the availability
display comes from the distribution system. Bookings are processed like
Complete Access Plus. A confirmation number is returned within four to eight
seconds, even before you save the PNR.

Hotel Standard Access Indicated by a blank space ( ) in the availability display. Booking requests are
sent to the hotel chain via teletype when you save your PNR. The hotel then
updates your PNR with the confirmation number.

BEST AVAILABLE RATE (BAR) GUARANTEE

Hotels can offer a BAR guarantee through the distribution system.This is shown on the multi property display
by a ( = ) indicator before the date range. The BAR is guaranteed by the hotel chain and acts as a guarantee
that the rates available in the distribution system are the best available public rates for most rate categories
including Rack Rates.

HOTEL AIS AND HELP PAGES HE HOTEL

HOTEL COMPANY AIS PAGES DISPLAY GG HTL UI (where UI is the chain code)
HOTEL COMPANY HELP PAGES HE HTL RD
HELP ON HOTEL DISPLAY CODES HE HTL CODES
DECODE SPECIAL RATE CODE WKD DNN WKD
INFORMATION ABOUT THE TIDS PROGRAM GG TIDS

HOTEL LIST DISPLAY HE HL

HOTEL LOCATION LIST DISPLAY FOR A CITY CODE HL PAR
HOTEL LOCATION LIST FOR A CITY CODE WITH AREA HL HKG /AR-D /CO-UI
AND CHAIN CODE SPECIFIED
HOTEL LIST FROM PNR SEGMENT HL S3
HOTEL LIST FOR ALL PROPERTIES OF A PARTICULAR HL TJ IN (for all Taj hotels in India)
CHAIN IN A PARTICULAR COUNTRY

HOTEL AVAILABILITY HE HA
HOTEL AVAILABILITY FOR 3 NIGHTS HA ZRH 07DEC-3
HOTEL AVAILABILITY WITH CHECK-OUT DATE HA ZRH 07DEC-10DEC
HOTEL AVAILABILITY WITH AREA & CURRENCY HA LON 10JUL-4/AR-D/FC-INR

GPROT05/OCT07/VER6
 23
FIND HOTELS NEAR TO MAJOR LANDMARKS USING AMADEUS

HOTEL AVAILABILITY FROM SEGMENT3 OF PNR HA S3

HOTEL AVAILABILITY, DOUBLE OCCUPANCY, HA DEL 14JUL-2/ST-ALL/RT-2
ALL STATUS TYPES

FOLLOW UP ENTRY TO DISPLAY ALTERNATE PROPERTIES HA8 (WHERE THE PROPERTY AT LINE 8 HAS
CLOSED STATUS)
FOLLOW UP ENTRY TO DISPLAY AVAILABILITY FOR THE HA A1
ALTERNATE PROPERTY AT LINE 1 OF THE DISPLAY
FOLLOW UP ENTRY TO DISPLAY HOTEL FEATURES FOR HF A1
THE ALTERNATE PROPERTY AT LINE 1 OF THE DISPLAY

HOTEL AVAILABILITY BY SPECIFYING SPECIAL RATE CODE HA ZRH 12DEC-2 /SR-WTT

AVAILABILITY FOR SPECIFIC CHAIN CODE AND NAME OF HOTEL HA BLR 03SEP /CO-TJ/ HN-WEST END

HOTEL AVAILABILITY WITH MASTER CHAIN CODE HA EM LON 12SEP-2 (where EM is the Master Chain
code for Marriott group of hotels. To know if the hotel
chain has a Master Chain code supported, use DNH
MARRIOTT)

HOTEL AVAILABILITY FOR MORE THAN 7 AREAS HA LON 12SEP-2 /AR-D-N-S-E-ALL

(AREA CODE PLUS ALL OPTION)
HOTEL AVAILABILITY OF ASSOCIATED CITIES HA NCE 17JUN-1 /AR-ALL

HOTEL AVAILABILITY WITH RATE UPTO SPECIFIED LEVEL HA PAR 10JUN-2 /FC-USD /QU-250

HOTEL AVAILABILITY WITH PREFERRED RATE HA ZRH 23JUN-2 /FC-INR /QU-3000-5000

RANGE SPECIFIED

HOTEL AVAILABILITY WITH HOTEL CATEGORY SPECIFIED HA PAR 10OCT-4 /AR-D /FC-INR /HC-L (where
L = LUXURY. Check for codes on HE HTL CODES)
HOTEL AVAILABILITY WITH AMADEUS TRAVEL HA FRA 25AUG /RT-2 /ST-ALL /TC
PREFERENCES MANAGER (you need to have the displayed
profile in the background)

HOTEL AVAILABILITY WITH SEARCH BASED ON SPECIFIC HA PAR 10OCT-4 /AR-D /FF-SWI-CON
FACILITIES REQUIRED (Check for codes on HE HTL CODES)

MOVE TO HOTEL SINGLE COMPANY DISPLAY FOR LINE 3 HA3

OF AVAILABILITY

SCROLLING ENTRIES HE HTL

RETURN TO HOTEL MULTI PROPERTY DISPLAY MPHM
RETURN TO HOTEL SINGLE PROPERTY DISPLAY MPHA

HOTEL SELL HE HS
HOTEL SELL FROM LINE 3, COLUMN A OF HOTEL SINGLE HS 3A
PROPERTY DISPLAY
HOTEL SELL WITH GUARANTEE, SUPPLEMENTARY HS3A /G-CCAX376919082501005EXP1209 /SI-PREFERS
INFORMATION AND PASSENGER ASSOCIATION POOL FACING ROOM /P1

GPROT05/OCT07/VER6
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VIEW AIR AND RAIL COMBINED AVAILABILITY DISPLAYS

HOTEL SELL AND MANUALLY SEND ARRIVAL DETAILS, HS1/ ARR-S2

BY SEGMENT ASSOCIATION
HOTEL SELL AND MANUALLY SEND ARRIVAL DETAILS HS1/ARR-AF7715-NCE-LON-3-0930

HOTEL FEATURES HE HF
HOTEL FEATURES DISPLAY FROM MULTI PROPERTY HF3
AVAILABILITY DISPLAY
HOTEL FEATURES DISPLAY FROM PNR SEGMENT HF S3
HOTEL FEATURES DISPLAY FROM SINGLE PROPERTY HF
AVAILABILITY DISPLAY

HOTEL POLICY INFORMATION HE HP, HE HT, HE HR

TO SEE THE HOTEL POLICY IN A RETRIEVED HOTEL RTSVCH2
PNR FOR SEGMENT 2 OF PNR DISPLAY

HOTEL PRICING HE HP
Hotel pricing is a display that you can request from from a single property hotel availability display or from a hotel
PNR segment.It is available for hotels in Amadeus Dynamic Access(DA) and Hotel Complete Access Plus(CA+)only.
It provides detailed information for a specific room rate on the price and conditions associated to the room rate.
The information on Hotel pricing displays is supplied directly from the hotel chain’s own reservation system.

TO SEE HOTEL PRICING DETAILS FOR RATE AT LINE 1 HP1 or HP 1A

COLOUMN A OF HOTEL SINGLE PROPERTY DISPLAY

TO SEE HOTEL PRICING DETAILS FOR HOTEL AT HP S4

SEGMENT 4 IN PNR

HOTEL RATE CHANGE HE HR

If the room rate changes in the period you are booking, it is indicated in a single property display with an asterix
(*) next to the availability status code. Check the hotel chain’s policy on rate change by entering HE HTL XX
(xx=hotel chain code).

If the property belongs to an Amadeus Dynamic Access or Hotel Complete Access Plus chain, the HP x (where
x = line number of the rate) entry performed on the single property display gets you the most up-to-date rate
information. The information comes directly from the hotel chain’s central reservation system.

For Hotel Standard Access and Complete Access Hotels, the information about room rates is stored in the
distribution system and is updated regularly by the hotel chain. To obtain room rate information, enter the hotel
single property display and use the HR command to display hotel rate change information.

DISPLAY HOTEL RATE CHANGE INFORMATION HR2

(IF APPLICABLE) FOR PROPERTY AT LINE 2 OF
HOTEL MULTI PROPERTY DISPLAY

DISPLAY HOTEL RATE CHANGE (IF APPLICABLE) HR

FROM HOTEL SINGLE PROPERTY DISPLAY

DISPLAY HOTEL RATE CHANGE (IF APPLICABLE) HR S2

FROM HOTEL PNR SEGMENT

GPROT05/OCT07/VER6
 25
VIEW AIR AND RAIL COMBINED AVAILABILITY DISPLAYS

HOTEL TERMS HE HT
Hotel Terms display is only available for Hotel Standard Access or Hotel Complete Access chains. A Hotel Terms
display gives you the following information about a specific rate - what the rate includes, the cancellation policy,
the booking requirements.
TO DISPLAY HOTEL TERMS FROM LINE 2 COLOUMN HT 2A
A OF SINGLE PROPERTY DISPLAY
TO DISPLAY HOTEL TERMS FROM SEGMENT 4 OF PNR HT S4

HOTEL POINTS OF REFERENCE HE POR

A Point of Reference is a building/monument or any other type of landmark considered important enough to be
used as a criterion when searching for and booking hotels.Each point of reference is assigned to a category
according to its nature. For example: An airport, a university, a sports stadium or a tourist attraction.You can
search for hotels that are less than a certain distance from the point of reference.

DISPLAY POINT OF REFERENCE CATAGORIES DRP-CAT

HOTEL AVAILABILITY WITH POR HA LON 12DEC-4 /RP-ATT-BIGBEN
LIST HOTELS NEAR EIFFEL TOWER IN PARIS HL PAR /RP-ATT-EIFFEL TOWER
LIST ALL SHOPPING AREAS IN LONDON DRP*/ LON-SHO
LIST ALL ATTRACTIONS IN GREAT BRITAIN DRP*/ GB-ATT
DISPLAY DETAILS OF LINE 12 FROM ABOVE DISPLAY DRP 12
AVAILABILITY FROM DRP LIST HA L9/DT-12DEC-4
DISPLAY A LIST OF HOTELS FROM DRP LIST HL L2
RETURN TO THE DRP LIST DRP

HOTEL MODIFICATIONS / CANCELLATION HE HTL and then GP CHA

Note: A change in the hotel segment may result in the segment getting cancelled and rebooked. There are 2 types
of options, Critical and Non-Critical. For Complete Access and Complete Access Plus car companies, when you
enter a critical option, Amadeus tries to book a new segment. If the new request is accepted, the old segment
is cancelled. If the new request is rejected, the old segment is retained. In the case of non-critical options, the
new information is added to the existing reservation, the segment is modified, but not rebooked. Which options
are Critical and which are Non - critical varies from company to company. To see which options are critical for
a company, see HE HOTEL XX (where XX=Company code) The following options cannot be modified for Hotel
Complete Access Plus chains: /RO- /RT- /SR- For Standard Access bookings, any change causes the old segment
to be cancelled and a new one to be booked. You cannot modify or cancel a hotel segment if the guest has already
checked in or if it is a past date segment.

TO CHANGE CHECK-IN DATE 5/ DT-9MAY

TO CHANGE CHECK-OUT DATE 5/ DD-29MAY
TO DELETE SEGMENT DATA, ENTER THE OPTION 5/ SI-
IDENTIFIER WITHOUT UPDATE TEXT
TO CANCEL A CONFIRMED HOTEL SEGMENT XE 3 (Check the cancellation policy in RTSVCH
display before cancelling the segment)
Note: In the hotel supports Interactive cancellation, a cancellation number is returned by the hotel provider and
is appended to the hotel segment immediately. A remark with confirmation and cancellation number remains
appended in the PNR on EOT. To see if the hotel chain supports Interactive Cancellation, check HE HTL XX
TO ADD A CANCELLATION POLICY MANUALLY TO THE 4/ CXL-CANCEL BY 4PM
HOTEL SEGMENT
TO DELETE AN INACTIVE SEGMENT / TO ACCEPT ALL DL3, ERK or ETK
STATUS CHANGES ON THE RETRIEVED PNR
REMOVE ARRIVAL INFORMATION 6/ARR-

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 26
EXPLORE THE WORLD WITH AMADEUS CAR

AMADEUS RAIL HE RAIL

Amadeus Rail allows you to access rail information and to book rail services offered by various railway systems,
using entries that are consistent with other Amadeus products. The rail segments sold are integrated to the
Amadeus PNR
AIS PAGE FOR ACCESS RAIL GG RAI 9B
AIS PAGE FOR EUROSTAR GG RAI 9F

CARS HE CAR
There are 3 types of access that Amadeus provides for car companies. The level of access is indicated
in the availability display in the space between the car chain code and the car company name.

ACCESS LEVELS DESCRIPTION

Complete Access Plus (Seamless) The availability information is directly obtained
from the providers system. The bookings
are also sent via a high speed link at sell time.
Represented by a (+) sign in the availability display

Complete Access Bookings are sent via a dedicated high-speed

communication link at sell time. The car company
returns a confirmation number and other
data within 4-8 seconds after segment sell.
Represented by a (/) in the availability display

Standard Access The booking is sent to the car company via

a teletype link. The confirmation
number is returned after End of Transaction.
Represented by a blank space ( ) in the
availability display

DECODE A CAR COMPANY CODE DNC ZE

ENCODE A CAR COMPANY DNC BUDGET
CAR COMPANY AIS PAGES GG CAR ZI (where ZI is the chain code)
CAR COMPANY AIS PAGE FOR SPECIFIC CITY GG CAR ZI FRA
CAR COMPANY HELP PAGES HE CAR SX
HELP ON CAR DISPLAY CODES HE CAR CODES or GP COD
HELP PAGE ON CAR CLASSIFICATION CODES CG
DISPLAY LIST OF EQUIPMENT CODES FOR CAR COMPANY CE/CO-ZD
DECODE CAR EQUPMENT CODE CE PHN

CAR LIST DISPLAY HE CL

DISPLAY CAR LIST FOR HERTZ CAR RENTALS CL MAD/CO-ZE
TO DISPLAY CAR LOCATION POLICY FOR A CAR CPO ZI LHR
COMPANY AND SPECIFIC AIRPORT
TO DISPLAY CAR LOCATION POLICY FOR A CITY CPO ZI MAD-C
LOCATION
TO DISPLAY CAR LOCATION POLICY FOR A CPO ZE LONC61
NON-AIRPORT LOCATION

CAR AVAILABILITY DISPLAY HE CA

DISPLAY CAR AVAILABILITY FOR 3 DAYS RENTAL CA LHR 15NOV-3/ARR-1000-1200
WITH PICK-UP AND DROP-OFF TIME

GPROT05/OCT07/VER6
 27
CONTACT AMADEUS HELP DESK THROUGH LIVE CHAT (SUPPORTED IN AMADEUS SELLING PLATFORM)

AVAILABILITY SPECIFYING VEHICLE TYPE INFORMATION CALHR11DEC-2/ARR-1100-1100/VT-ECMN

(CHECK HE CAR CODES OR CG FOR THE
CAR CODE EXPLANATIONS)
DISPLAY CAR AVAILABILITY FROM SEGMENT 3 OF PNR CAS3
MOVE TO CAR SINGLE COMPANY DISPLAY FOR CAR CA3
COMPANY AT LINE 3 OF DISPLAY

CAR RATE FEATURES, CAR TERMS HE CR, HE CT

DISPLAY CAR RATE FEATURES FOR LINE 3 OF AN CR 3 (FOR COMPLETE ACCESS PLUS COMPANIES)
AVAILABILITY DISPLAY
DISPLAY CAR TERMS FOR LINE 3 OF AN AVAILABILITY DISPLAY CT 3 (FOR ACCESS TYPES OTHER THAN COMPLETE
ACCESS PLUS, CAR TERMS ARE SUPPORTED)
DISPLAY ALL CAR TERMS FOR THE SPECIFIED RTSVCC7
CAR SEGMENT IN THE PNR

CAR SCROLLING ENTRIES HE CAR

RETURN TO PREVIOUS MULTI COMPANY DISPLAY MPCM
RETURN TO PREVIOUS SINGLE COMPANY DISPLAY MPCA

CAR SELL HE CS
CAR SELL LINE 3 CS3
CAR SELL WITH SUPLEMENTARY INFORMATION AND CS3/SI-PAX PREFERS BLACK CAR/P1
PASSENGER ASSOCIATION (FOR PNR CONTAINING MORE
THAN 1 PASSENGER NAME, USE PASSENGER ASSOCIATION
WITH THE SELL ENTRY)
CAR SELL WITH EQUIPMENT TYPE REQUEST CS3/SQ-PHN

CAR MODIFICATIONS HE CAR and then GP CHA

For Car Standard Access Companies, any change causes the old segment to be cancelled and a new one
to be booked. For complete access bookings which options cause a rebook varies between the Complete
Access companies.If your changes cause the old segment to be cancelled, then the rebooking is only
made if all the sale conditions are met. If they are not met, Amadeus ignores the change request but gives
a new availability display based on the modified parameters, and an explanation of why the sale request
was rejected. Check to see if the option you are modifying is a critical option. Critical options are those
that affect the price of the booking.

TO ADD OR MODIFY INFORMATION, ENTER THE 4/VT-ECAR (to modify the vehicle type requested)
SEGMENT NUMBER FOLLOWED BY THE OPTIONS WITH THE
NEW OR MODIFIED INFORMATION

TO DELETE INFORMATION, ENTER THE SEGMENT NUMBER 4/SQ-

THEN THE OPTION WITH NO FOLLOWING TEXT

TO CANCEL THE ENTIRE SEGMENT XE 4

TO DELETE A CAR SEGMENT WITH AN INACTIVE STATUS DL 4

CODE (UC, HX) AND MOVE IT TO PNR HISTORY

TO CHANGE THE PICK UP TIME 4/ARR-1800

TO CHANGE THE RETURN TIME 4/RT-0900

GPROT05/OCT07/VER6
 28
MANAGE YOUR SIGN BANK WITH LSA RIGHTS

TO CHANGE THE PICK UP DATE 4/DT-02SEP

TO CHANGE THE RETURN DATE 4/DD-11OCT

Note: Check HE CAR xx to see what modification options are supported by the particular car company

CUSTOMER PROFILE HE PROFILES

ENTER PROFILE MODE PM
EXIT PROFILE MODE PME
CREATE TRAVELLER PROFILE (you need to be in profile mode) NM1BROWN/BAKER MR
CREATE COMPANY PROFILE (you need to be in profile mode) PCN/BLUE SEAS INTL
Note: the same entry is also used to associate a traveller to an existing company profile.

ADD FOLLOW UP ENTRY TO A PROFILE PFO/ US VISA TO BE REAPPLIED / 04OCT2009

SAVE PROFILE (you need to be in profile mode) PER
DISPLAY COMPANY PROFILE BY NAME PDN/ BLUE SEAS INTL
DISPLAY TRAVELLER PROFILE BY NAME PDN/- BROWN
REDISPLAY ACTIVE PROFILE PD
PROFILE IGNORE PI
CREATE PNR FROM DISPLAYED PROFILE PT*

Note: It is advisable to sell the segments prior to this so that seat, meal preferences, frequent flyer numbers
can get transferred as well from profile to PNR

CREATE PROFILE FOR PAX 1 OF PNR PC/ -1

DISPLAY LIST OF ALL TRAVELLER PROFILES PLT
DISPLAY LIST OF ALL COMPANY PROFILES PLC
DISPLAY LIST OF ALL TRAVELLERS ASSOCIATED TO PLT // BLUE STAR
COMPANY BLUE STAR
DISPLAY PROFILE 3 FROM LIST PD3
DISPLAY PROFILE FOLLOW UP LIST PLF
DEACTIVATE A PROFILE (you need to be in profile mode) PX
DEACTIVATE PROFILE FROM LIST (you need to be in profile mode) PX 2
Note: Deactivated profiles remain in the system database for 30days, within which time you can reactivate the
profile if required.Otherwise it gets permanently deactivated.
REACTIVATE A PROFILE (you need to be in profile mode) PR
REACTIVATE PROFILE FROM LIST (you need to be in profile mode) PR 2

Note: Profiles not used or retrieved in the last 2 years will be auto purged from the system

AMADEUS SITES
Amadeus web portal hosting suppliers and providers www.agentnet.com
Amadeus online website for passenger travel information www.checkmytrip.com
Amadeus online learning website (more info available on GG AMA IN ALC) www.alc.amadeus.com
Amadeus training registration site www.amadeus.co.in
(Refer to “About us” section)

LIVE CHAT
Live Chat is an interactive facility whereby an agent can connect to the Amadeus 24*7 Helpdesk by activating
the Live chat option on his Amadeus Selling Platform command page screen. The agent is immediately
connected to one of the customer care agents at the Amadeus Help Desk, thereby eliminating any phone costs or
waiting times.

GPROT05/OCT07/VER6
 29
MANAGE YOUR SIGN BANK WITH LSA RIGHTS

AMADEUS LEARNING CITY

The Amadeus Learning City is an interactive online learning solution provided by Amadeus to its agents to help
them enhance their skills and keep themselves updated. Accessible anytime, from anywhere, the site encourages
you to learn at your own pace. Connect to http://alc.amadeus.com and experience the joys of self learning. Visit
the GGAMAINALC page on the Amadeus system for more details

AMADEUS WEB TRAINING REGISTRATION

Travel agents wanting to avail of an Amadeus training program can visit the site www.amadeus.in and submit
their training requests online by visiting the Training registration service hosted under the section “About us”. The
service requires a user name and password, contact the Amadeus training team for more details on the same
at training@amadeus.co.in

EXTENDED OFFICE SECURITY (EOS) SETUP HE EOS

Note: These entries are only applicable if you have the LSA rights set up in your sign-in (LSA=Local Security Administrator)

TO DO AN EOS AGREEMENT FROM OWNER TO EOUOFFICEID1-OFFICEID2-PNOB/QUEB/CPRB

RECEIVER OFFICE where PNO = PNR Retrieval by all methods
(by name and by record locator);
QUE = QUEUES display; CPR = Customer
Profiles display ; B=refers to both “Read” and
“Write” Security ie view and modify rights are
available
TO SET UP A RECIPROCAL EOS AGREEMENT EOUOFFICEID2-OFFICEID1-PNOB/QUEB/CPRB
BETWEEN OFFICES

RETRIEVAL ENTRIES PERTAINING TO EOS SETUP HEEOS

RETRIEVAL BY NAME RT/ OFFICEID-PAX NAME (ENTER THE
OFFICE ID WHERE THE PNR IS CREATED)
RETRIEVAL BY RECORD LOCATOR RTXXXYYY
TO SEE THE QUEUE BANK OF THE OTHER OFFICE ID QT/OFFICE ID
TO SEE THE PNR IN QUEUE 0 CATEGORY1 DATE RANGE1 QS/OFFICEID/0C1D1

LOCAL SECURITY ADMINISTRATION COMMANDS HE LSA

Note: These entries are only applicable if you have the LSA rights set up in your sign-in (LSA=Local Security Administrator)
TO DISPLAY THE SIGN BANK OF YOUR OWN OFFICE JCD
TO DISPLAY PREFERENCES FOR ANOTHER USER’S SIGN IN JGD1122AB
TO ADD A NEW SIGN IN JGA1122AB/USN-USER’S NAME/DUTA-SU
where 1122AB is the 6 character alphanumeric sign in allotted to each user;USN is the user’s name.
Maximum 8 characters can be added in this field;DUTA is the duty code assigned to the Sign-In.
Note:If Duty Code is not Specified,then the Default assignment is AS.

TO CANCEL AN EXISTING SIGN IN JGX1122AB

TO RESET THE PASSWORD OF A SIGN IN TO “AMADEUS 1” JGR1122AB/PWD
TO UPDATE AN EXISTING SIGN IN JGU1122AB/PWR-N/MUL-Y
where PWR-N will remove the password prompt
from the sign in1122AB;MUL-Y will allow the user
to sign in to multiple terminals at the same time
TO RESTRICT A PARTICULAR SIGN-IN FROM DOING JGU/PACA-Q
ANY ENTRY STARTING WITH “Q”

GPROT05/OCT07/VER6
 30
VISIT GGAMAINTKT FOR RESERVATION AND TICKET GUIDELINES

SIGN IN ATTRIBUTES HE JGU

TO ATTACH A PASSWORD TO YOUR OWN SIGN-IN JGU/PWR-Y
TO ATTACH A LANGUAGE PREFERENCE( FRENCH) JGU/LNG-FR
Note: HEJGU, MS211
TO DISPLAY TIMINGS BY THE 12 HOUR CLOCK JGU/TCM-12
TO GET THE DISTANCE IN KILOMETRES JGU/DIS-K
TO DISPLAY SECURITY PROFILE OF THE SIGN IN JGD/S
TO DISPLAY THE RIGHTS AND DUTIES OF THE SIGN IN JGD/R
TO DISPLAY THE PREFERENCES OF THE SIGN IN JGD/P
TO DISPLAY CURRENCY PREFERENCES FOR JGD/C
CARS/HOTEL/FARES/TICKETING

GPROT05/OCT07/VER6
 31
VISIT GGAMAINTKT FOR RESERVATION AND TICKET GUIDELINES

GENERAL DOS AND DONTS FOR RESERVATIONS

1. DO NOT USE FICTITIOUS PASSENGER NAMES OR SPECULATIVE SEGMENTS TO BLOCK SPACE.

2. ENSURE PASSENGER NAMES ARE IDENTICAL TO TRAVEL DOCUMENTS AND PASSPORTS INCLUDING
COMPLETE FIRST NAMES.

3. DO NOT CANCEL AN HL (WAITLIST) SEGMENT AND REBOOK THE SAME FLIGHT AS HK (CONFIRMED) IN ONE
TRANSACTION AS IT MAY CAUSE REJECT IN THE AIRLINE SYSTEM.

4. DO NOT CANCEL AND REBOOK SEGMENTS FOR THE PURPOSE OF EXTENDING THE AIRLINE’S TIME LIMIT
AS IT IS CONSIDERED A SYSTEM ABUSE BY CARRIER AND MAY RESULT IN A PNR CANCELLATION BY THE
CARRIER.

5. DO NOT OVERRIDE MINIMUM CONNECTING TIME WARNINGS GENERATED BY THE SYSTEM AT END
TRANSACTION.

6. DELETE (DL)RATHER THAN CANCEL(XE) ALL INACTIVE SEGMENTS WITH STATUS CODES HX/NO/UC/UN.

7. ALWAYS ADVISE THE TICKET TIME LIMITS TO THE CARRIER THROUGH AN OSI MESSAGE.

8. DO NOT INSERT DUPLICATE TICKET NUMBERS IN SSR/OSI, IF FA/FH ELEMENT ALREADY EXIST.

9. DO NOT MAKE ANY MODICATIONS TO A PNR IN THE SAME TRANSACTION AS A SPLIT. ENSURE YOU HAVE
RECEIVED THE RECORD LOCATOR IN THE NEW PNR AND ONLY THEN PROCEED FOR ANY MODIFICATIONS.

10. DO NOT USE ANY OF THESE SPECIAL CHARACTERS OR SYMBOLS (. ; : # $) IN AP, OSI AND SSR FIELDS IN
THE PNR..THEY ARE NOT RECOGNIZED BY THE AIRLINE SYSTEMS;HENCE THEY CAN BE REJECTED UPON
TRANSMISSION.

11. CONTACT NUMBERS SHOULD BE PUT IN THE OSI FIELD.

12. DO NOT RE-USE AN INACTIVE PNR WHICH HAS EXPIRED OR HAS BEEN CANCELLED FOR ANY REASON.
INSTEAD OF THIS THE RPP ENTRY CAN BE USED TO COPY THE PASSENGER’S DATA TO CREATE A
NEW PNR.

13. USE THE DIRECT ACCESS AVAILABILITY DISPLAY TO BOOK A SEAT ON THE AIRLINE PARTICIPATING IN DIRECT
ACCESS (*) LEVEL.

14. DO NOT USE THE SB ENTRY TO REBOOK FLIGHTS ORIGINALLY BOOKED IN STANDARD ACCESS. CANCEL
AND REBOOK IN 2 TRANSACTIONS IS RECOMMENDED.

15. DO NOT CANCEL AND REBOOK A HOTEL SEGMENT IF A CONFIRMATION NUMBER IS PENDING.

16. DO NOT IGNORE A (HOTEL) RESERVATION OR CHANGE IT BEFORE END OF TRANSACTION, AS IT IS STILL A
VALID TRANSACTION IN THE HOTEL SYSTEM.

17. IN CASE THERE IS A NEED TO MODIFY AN EXISTING HOTEL SEGMENT, PLEASE CHECK HEHTLXX, UNDER
CRITICAL OPTIONS.

18. IN CASE THE CHECK IN IS WITHIN 24 HOURS, THE TRAVEL AGENT SHOULD ALSO CHECK WITH THE PROPERTY
DIRECTLY REGARDING ANY MODIFICATIONS MADE.

19. BEFORE CANCELLING A SEGMENT ALWAYS CHECK THE CANCELLATION POLICY OF THE PROPERTY. THE
MOST ACCURATE CANCELLATION POLICY IS RETURNED BY DOING RTSVCH3 WHERE 3 IS THE HOTEL
SEGMENT NUMBER IN THE PNR.

20. AFTER CANCELLATION MAKE SURE A CX MESSAGE IS RETURNED IN YOUR PNR.

GPROT05/OCT07/VER6
 32

Amadeus Offices in the Indian subcontinent

Plot No. 7, Local Shopping Centre, Sector-C,
Pocket 6 & 7, Vasant Kunj, New Delhi - 110 070
Tel: +91 11 41336600 Fax: +91 11 26891300

STATIONS TEL NO FAX NO.

Agartala Tel.: +91 9862576100

Agra Tel.: +91 562 2226136
Ahmedabad Tel.: +91 79 26440639 Fax: +91 79 26440639
Bangalore Tel.: +91 80 25591095 Fax: +91 80 25091165
Bhubaneshwar Tel.: +91 9238595224
Calicut Tel.: +91 495 2727698
Chandigarh Tel.: +91 172 2703713 Fax: +91 172 2711332
Chennai Tel.: +91 44 28297501 Fax: +91 44 28297600
Coimbatore Tel.: +91 422 4214217
Colombo Tel.: +94 11 2321194 Fax: +94 11 5342007
Dhaka Tel.: +88 02 8330111 Fax: +88 02 9346177
Goa Tel.: +91 832 2437411 Fax: +91 832 2437409
Guwahati Tel.: +91 361 2665875 Fax: +91 361 2662509
Hyderabad Tel.: +91 40 23212681 Fax: +91 40 23210176
Indore Tel.: +91 731 2566681
Jaipur Tel.: +91 141 2365100 Fax: +91 141 2365300
Jalandhar Tel.: +91 181 2457352 Fax: +91 181 2459289
Jammu & Kashmir Tel.: +91 9906466386
Kanpur Tel.: +91 512 2312445 Fax: +91 512 2310533
Kathmandu Tel.: +977 1 4239216
Kochi Tel.: +91 484 2358870 Fax: +91 484 2358872
Kolkata Tel.: +91 33 22805320 Fax: +91 33 22806904
Lucknow Tel.: +91 522 2286137 Fax: +91 522 2286135
Mangalore Tel.: +91 824 2446493 Fax: +91 824 2440536
Mumbai Tel.: +91 22 24960708 Fax: +91 22 24975510
Nagpur Tel.: +91 712 2529971 Fax: +91 712 2524587
Patna Tel.: +91 9304871148
Pune Tel.: +91 20 26059133 Fax: +91 20 26059133
Raipur Tel.: +91 9826806544
Rajkot Tel.: +91 9825113018
Thiruvananthapuram Tel.: +91 471 2466385 Fax: +91 471 2466387
Trichy Tel.: +91 431 2400233
Vadodara Tel.: +91 265 2338357 Fax: +91 265 2337043
Varanasi Tel.: +91 542 2500675 Fax: +91 542 2347955
Visakhapatnam Tel.: +91 9949201349

Visit us at : www.amadeus.in

GPROT05/OCT07/VER6