Company Report
Company Report
Company Report
OF
INTRENSHIP PROGRAM 2009
SUBMITTED TO:
MR. GAJENDRA BHARDWAJ (Company
Guide)
SUBMITTED BY:
ADITYA KHANDELWAL
FORWARDING LETTER
To : Gajendra Bhardwaj
Date : 30/06/2009
Introduction of company
Product of the company
Analysis of the player of the industry
Market share
Market trends
Differentiate from other in the industry
Generic competitive strategies
4Ps Analysis
Positioning analysis
Valuation exercise
TABLE OF CONTANTS
4. Market share
5. Market Trends
7. Marketing strategy
9. 4Ps analysis
12. References
ACKNOWLEDGEMENT
The completion of any report depends upon the co-oration, co-ordination and combined
Before we get into thick of the things. We would like to add a few heartfelt
words for the people who were part of this project in numerous ways… people who gave
give us this live project by which we can understand the effectiveness of advertising and
Multi-product, Multi-channel Corporation - part of the Shapoorji Pallonji Group. About 7,000 employees are
working in the company. Eureka Forbes Ltd. is the Leader in domestic and industrial Water Purification
Systems, Vacuum Cleaners, and Air Purifiers & Security Solutions. Eureka Forbes Ltd. is the Pioneers in Direct
selling - Asia's Largest Direct Sales Organization. About 6,000 strong Direct Sales Force touches 1.50 million
Indian homes, adding 1,500 customers daily. Customer family now numbers over 6 million - enduring
relationships as friends for life. The Operations of this company is going on 125 cities & 475 towns across
India.
Eureka Forbes Ltd. also expanded channels that reach out to customers to include. This company has Over
5,000 strong Dealer Sales Network in India .and also have 58 distributors for strong Institutional Sales Network.
This company has Security Systems Division that is one of India's largest system integrators.
Eureka Forbes Ltd have a strong service network that backs up sales efforts. About 4500 company trained
technicians who make 20,000 kitchen visits daily. That is supported by Call Centers, Customer Care
Representatives & Mobile Service Vans.
Eureka Forbes - A Business Super brand .this company’s Aqua guard & Euro clean - Chosen Super brands.
This company Ranked among India's Most Admired Consumer Durable Companies. This company awarded for
The Best Employers (4 times in a row) .This Company is the Winner of 'Most Admired Knowledge Enterprise'
MAKE- Asia Awards, Winner of awards on Customer Responsiveness, Winner of Water Digest awards.
Eureka Forbes Ltd. Vision is to make a happy, healthy, and safe & pollution free environment on truest and
lasting relationship with customers.
Eureka Forbes Ltd. Mission is To Build sustainable relationship with customers as their ‘Friend for life’ by
satisfying their evolving health, hygiene and life style need through…
WATER PURIFIERS:-
Eureka Forbes is a specialist in 5 water technologies, addressing 17 diverse water conditions. Over 71
million liters of Aqua guard water is consumed daily.
Eureka Forbes is the world's largest manufacturer of Ultraviolet based Water Purification System.
With over 20 products and over 3 million units sold.
VACUUM CLEANERS:-
Dusting, sweeping & swabbing does not get rid of fine dust. Even the cleanest-looking spaces harbour
dust & dirt. Dust floats in the air & settles on pillows, mattresses, furniture, dhurries & even soft toys.
Fine dust is actually living dust - microscopic, health threatening dust mites live in it. Over 19,000
dust mites in a single gram of fine dust. Dust mites cause allergies like fatigue, runny noses, itches and
even severe asthma.
Ordinary cleaning does not get rid of dust mites - only powerful, thorough cleaning with a vacuum
cleaner can. Eureka Forbes are pioneers and leaders in vacuum cleaning with over 2.5 mn satisfied
customers. Eureka Forbes has the widest range of vacuum cleaners and accessories that remove dust
& dirt from deep below surfaces, hard-to-reach places and areas where it does not seem to be present.
They are infinitely superior to conventional cleaning methods and are easy-to-use.
AIR PURIFIERS:-
Indoor air is more polluted than the air outside. Polluted air causes maladies like allergies headaches, nausea,
physical aches etc. Asthma and allergy sufferers are worst affected. Pollutants include cigarette smoke, dust,
pollen, fibers, soot, dander, airbor. Fungal & bacterial particles and indoor allergy stimuli odours. Particles
smaller than 10 microns are the greatest health risk as our body's natural biological deface mechanism is not
effective in dealing with them.
SECURITY SOLUTION:-
Euro vigil from Eureka Forbes provides complete safety for your loved one & business. Solution customized for
home, institutions & corporate, each solution from Euro vigil is tailor-made for unique requirement.
An array of product – intrusion detection, access control, surveillance & fire detection, the euro vigil solutions
are state-of- the art security solutions providing you total safety.
Multi-product, Multi-channel Corporation - part of the Shapoorji Pallonji Group. About 7,000
employees are working in the company. Eureka Forbes Ltd. is the Leader in domestic and industrial Water
Purification Systems, Vacuum Cleaners, and Air Purifiers & Security Solutions. Eureka Forbes Ltd. is the
Pioneers in Direct selling - Asia's Largest Direct Sales Organization. About 6,000 strong Direct Sales Force
touches 1.50 million Indian homes, adding 1,500 customers daily. Customer family now numbers over 6 million
- enduring relationships as friends for life. The Operations of this company is going on 125 cities & 475 towns
across India.
Eureka Forbes Ltd. also expanded channels that reach out to customers to include. This company has Over
5,000 strong Dealer Sales Network in India .and also have 58 distributors for strong Institutional Sales Network.
This company have Security Systems Division that is one of India's largest system integrators.
Eureka Forbes Ltd have a strong service network that backs up sales efforts. About 4500 company trained
technicians who make 20,000 kitchen visits daily. That is supported by Call Centers, Customer Care
Representatives & Mobile Service Vans.
Eureka Forbes - A Business Super brand .this company’s Aqua guard & Euro clean - Chosen Super brands.
This company Ranked among India's Most Admired Consumer Durable Companies. This company awarded for
The Best Employers (4 times in a row) .This Company is the Winner of 'Most Admired Knowledge Enterprise'
MAKE- Asia Awards, Winner of awards on Customer Responsiveness, Winner of Water Digest awards.
Eureka Forbes Ltd. Vision is to make a happy, healthy, and safe & pollution free environment on truest and
lasting relationship with customers.
Eureka Forbes Ltd. Mission is To Build sustainable relationship with customers as their ‘Friend for life’ by
satisfying their evolving health, hygiene and life style need through…
2. KENT: -
KENT is a 21st century health care products company with a vision for making the world a
healthy and a happy family. This company’s mission is to produce innovative health care products that purify the
water we drink, the food we eat and the air we breathe, thus help people live healthier. For customers, bringing
health care products for you, is more than just a business, it is a passion. It is, In fact, it is the most prominent
purpose of our existence.
Pioneer in bringing revolutionary RO technology to India for the first time, Kent, started in 1995 in
Noida, Despite a humble beginning, today Kent is a strong organization with offices spread across Delhi, NCR,
Mumbai and other major cities. Most importantly, Kent is having millions of satisfied customers to its credit.
This company’s product philosophy is unambiguous. We help people in attaining the biggest and most
precious wealth called "Perfect Health", which is reflected in our range of health care products too.
Kent’ vision is To Making the world a healthy & happy family and to become the number one market player
with maximum market coverage by providing the world’s first Mineral RO technology and sustainable values.
Due to very aggressive and extensive adve7rtising & marketing strategies of the company KENT Mineral RO
has gained immense popularity amongst the general public. The product has been so successful and popular that
it was awarded three International Awards in 2007.
Best Domestic Water Purifier 2006-2007 AND 2007-2008 (By UNICCO And Water Digest International) ,
Golden Peacock Award For Best Eco Innovation 2006-2007.
Pure it, a breakthrough offering of Hindustan Unilever, comes with many unique benefits –
complete protection from all water-borne diseases, great convenience, and unmatched affordability. Pure it’s
unique Germ kill Battery technology kills all harmful viruses and bacteria and removes parasites and pesticide
impurities, giving you water that's 'as safe as boiled water. It assures your family of 100% protection from all
water-borne diseases like jaundice, diarrhea, typhoid and cholera. What’s more, it doesn’t need gas, electricity or
continuous tap water supply. You will be further reassured to know that Pure it meets the stringent germ-kill
criteria of the Environmental Protection Agency (EPA), the toughest regulatory agency in the USA. Protect your
loved ones with a Pure it Water Purifier today!
4. PHILIPS:-
Philips has also set up a robust CRM system for providing sales support whereby a consumer helpline called
‘Philips Pure Water Care helpline’ which is already operation.
MARKET SHARE
It is estimated that roughly two thirds of the existing water purification market belongs to UV
water purifiers and one third is shared between reverse osmosis purification systems and chemical purifiers. In
the UV purifier segment, Eureka Forbes’ Aqua guard is the clear market leader with approximately 68% market
share. Other brands include Philips’ Intelligent Water Purifier with 7% and HUL’pureit. With 25% market share.
The UV purifier market is estimated to be growing at a lower rate than the chemical based segment.
Reverse osmosis purifiers, which are rather expensive and not the preferred option in many areas, have a smaller
share of the market when compared with UV purifiers and chemical based systems. In the reverse osmosis
segment, Eureka Forbes is again the major player with 60% share. A major portion of the remaining 40% belongs
to Kent reverse osmosis Systems
MARKET TRENDS
The water purifier market is seeing a three-way fight between the two global giants, Hindustan
Unilever and Philips, and the local market leader, Eureka Forbes which has unleashed a new national campaign
for its economy water purifier brand.
Both HUL and Eureka are gearing up to woo the large section of the lower-income group which could not
afford ultra-violet water purifiers with a starting price of about Rs 5,000 and do not have steady supply of
electricity and tap water
HUL, which began selling its Pure it brand of water purifier nationally earlier this year, is now being
challenged by Eureka Forbes with its Aqua sure brand launched nationally this month.
Aqua sure uses a resin based technology in which the water is treated by a chemical like bromine and then
the chemical is removed from the water after it purifies it. This product also does not need electricity.
Eureka is straddling the retail and also direct selling model to increase its market share and keep HUL at bay.
While HUL is selling its water purifier at Rs 1,800, Eureka has priced one of its models at Rs 1,600.
Industry experts say that in India three types of water purifiers are being marketed now — ultra-violet based,
reverse osmosis and resin based. The country’s largest water purifier maker Eureka Forbes’ Aqua guard is the
market leader with 68 per cent in UV-based market.
In reverse osmosis (RO) as well the company enjoys 60 per cent share and Delhi-based Kent RO systems
has 40 per cent share. RO based water purifiers are the most expensive section of the water purifier market and
are priced at Rs 13,000 and above.
Philips, on the other hand, which uses UV-based technology to purify water, has dropped its price to Rs
6,995 from the initial launch price of Rs 8,500. Industry sources say its struggle to establish itself in the market
with lesser priced water purifiers by competitors has been difficult..
Out of the 220 million households in India, only about 8 million use water purifiers. Eureka Forbes has a
reach of 6 million households. HUL, in its first three years of operations, has already sold 1 million units.
In this company’s water purifier have unique 5 stage purification process in this purification process there are 5
filer.
• Stage 1 there is a particulate filter which is removes dirt & floating particles.
• Stage 3 there is a Biostat carbon block which is removes bad odour and taste and also removes chlorine
and organic chemicals.
• Stage 4 there is active disinfectant to seeks & destroys Disease-causing bacteria and virus
• Stage 5 there is special activated carbon for retains the natural taste of water.
KENT is dominant in industry by channel sales. But this company use advertising. The brand
ambassador of Kent is bollywood actress Hema malini.I Kent Purification by RO followed by UV with TDS
Controller to maintain natural minerals in water .Computer Controlled Operation with Filter Change Alarm &
UV Fail Alarm .After a preset time, Filter Change Alarm is audible which indicates the time to replace the
filters. If the filters are not changed within next 60 hours of use, the purifier will stop functioning .Incase the
UV stops functioning, UV Fail Alarm is audible. The purifier will not function until the UV lamp is replaced
.Stylish eye catching modern design.”Purified water level indicator" on storage tank .Enhanced purification
through an additional Micronics Filter .Spin Welded RO Membrane Housing to prevent tampering .Secondary
purification by UV after RO ensures enhanced water quality throughout service cycles .Monitoring filter
replacement in time helps maintaining the optimum filter & water quality.8 liters of purified water storage
capacity that makes water available on demand, even in the absence of electricity / water supply. Fully
automatic operation with auto-start and auto-off & Built-in SMPS to operate within 160-300 AC voltage
Philips have good name in electronics world. So the water purifier of Philips sells with their brand
name. Philips water purifier have advanced state-of-the-art UV (PLS) technology destroys known waterborne viruses,
bacteria, parasites and amoebae while the activated carbon and sediment filter removes turbidity, chlorine, volatile organic
chemicals (VOC’s), cysts, larger micro-organisms and improves taste. The maximum flow rate of 1.2 liter per minute
ensures that you have safe drinking water available at any time
HUL is the very big FMCG Company. In water purifier industry this company have one product that
is pure it. In pure it has a Germ kill battery. This technology kills all harmful viruses and bacteria and removes
parasites and pesticide impurities. Pure it is available in two attractive colors that are Royal Blue and burgundy
Marketing strategy:-
(a)Direct marketing-
Eureka Forbes followed the globally 'tried and tested' direct selling route for marketing
its products in India, thus becoming one of the first direct selling companies in India.
Eureka Forbes not only had the financial strength, but also a strong network of sales
executives to push its new products into them market.
Eureka Forbes is setting up alternative and bew retail channels to increase the
penetration of water purification devices.
Networking division is now extending products to chemists, CSDs (canteen stores
department) and general merchandise stores to reach out to households which do
not use water purification devices.
Michael E.Porter suggested that all strategies are the derived strategies from generic strategies. They are given
below
1. Cost leadership strategy: - a firm gains cost leadership in an industry when it’s cost of production is
lower than that of its competitors. It can gain cost leadership by managing its processes and resources
efficiently this strategies involves attempting to minimize cost in every aspect of the business.
2. Differentiation strategy: - firm that adopt the differentiation strategy successfully have access to advance
scientific research ,a highly skilled labor force, effective communication strategies, etc. a firm may
differentiate its products and service in various way . it may differentiate itself from others in terms of
design or brand name.
3. Focus strategy: - a firm is pursuing a focus strategy trend to serve a specific segment instead of catering
to the entire market. This segment may be a special group of customers, a specific geographic area or
particular product or service line. A firm following a focus strategy and also differentiated strategy will
have advantage of pricing their product higher.
In water purifier industry the product of this industry is divided in to two segments first is reverse
osmosis segment and second is ultra violet segment.
In reverse osmosis segment the Eureka Forbes ltd follow cost leadership strategy and differentiation
strategy because this company have three type of RO.those are used for low TDS(Total dissolved solid) water
and high TDS water. The all three product of this company are different for their storage capacity, purification
stages and modal. And this company is working about 25 years so the company has lots of goodwill and brand
name. On the other hand Kent also comes in water purification industry with their product. Kent is follow focus
strategy and differentiation strategy because Kent is working only one product that is Kent RO. Kent brand
ambassador is bollywood actress HEMA MALINI. Philips also come in this industry with there brand name so
Philips follow differentiation strategy.
In ultra-violet segment the Eureka Forbes ltd.follow cost leadership. Differentiation and focus strategies
because this company have five types of UV those are different for there feature like storage capacity, online,
electric & non electric, water outflow, etc. the company have good band name. In this segment the company
targets all levels of customer. On the other hand HUL follow the differentiation and focus strategies because the
company have good brand name. And HUL have only one product that is PURE IT.
HUL, which began selling its PURE IT brand of water purifier nationally earlier this year, is now being
challenged by Eureka Forbes with its AQUASURE brand launched nationally this month.
.
4Ps Analysis
The major marketing management decision can be classified on one of following four categories
1. Product
2. Price
3. Place
4. Promotion
These variables are known as the marketing mix or 4 P’s of marketing. They are the variables that marketing managers
can control in order to best satisfy customers in the target market.
Product: - The product is the physical product or service offered to the costumer. In the case of physical
product, it also refers to any services or conveniences that are part of the offering. Product decision includes
aspects such as functions, appearance, packaging, service, warranty, etc.
Price: - Pricing decision should take into account profit margins and the probable pricing response of
competitors. Pricing includes not only the list price, but also discounts, financing, and other options such as
leasing.
Place: - Place decisions are those associated with channels of distribution that serve as the means for getting
the product to the target customers. The distribution system performs transactional, logistical, and facilitating
functions.
Promotion: - Promotion decisions are those related to communicating and selling to potential consumers.
Since these costs can be large in proportion to the product price, a break-even analysis should be performed
when making promotion decision. It is useful to know the value off a customer in order to determine whether
addition customers are worth the cost of acquiring them.
1. CRYSTAL UV:-
Product Product feature
1.The sleek new Crystal is a multistage compact water purifier with power boil
3.The 3 components, sediment filter, activated carbon block and UV chamber ensure pure, safe
drinking water
Price Rs.7650
2. IVORY:-
Product Product feature
1.The Aqua sure Ivory is an elegantly designed multistage UV water purifier with power
boiling
Price Rs.6990
3. AQUALFO DX:-
Product Product feature
1.The Aqua sure Aquaflo DX is a multistage UV water purifier with power boil
Price Rs.5990
1.The Aqua sure spring is a 6-stage RO water purifier with power Boil
2.Removes excess TDS from hard water and makes it taste fresh
4.Separate sealed cap for storage tank protects water from dust and impurities
Price Rs.13990
ELEGANT RO SYSTEM:-
Product Product feature
1.The Aqua sure Elegant is an advance RO water purifier with power Boil
Price Rs.9990
AQUACARE RO SYSTEM:-
Product Product feature
1.The Aqua sure Aqua care RO is an elegantly designed, optimized RO water purifier with
power Boil
3.It has a reverse osmosis membrane to revive the original taste of water
Price Rs.8995
PRODUCT PRICE
a) Suitable for all type of raw water a) Product price range started for 1800 - 16000
b) Easy availability nation wide b) Low cost of maintenance and consumable
c) Many stages of water purification process c) Low cost for product
d) Automatic membrane cleaning system d) Best price for other than competitor
e) Multi products launched - water purifier 18 lit., UV and RO EX..(eureka) aqua flow dx Philips
f) No running water a) price- 5990 6230
g) No boiling required
PROMOTION PLACE
a) Activated subscription immediately a) Increase impurities than use for water purifier
b) Right time installation of products b) Increase disease
c) Working properly c) Direct sales given knowledge for customers
d) Properly repair services against paid AMC's d) Easy available product
e) Services during contract period e) At jaipur 2 distributors and many dealers
f) Saves time f) Any activity, Ex…Knops’
POSITIONING ANALYSIS
Sales graph-
900
845.5 840.98
800
733.4
700
634.33
600
500
400 salesmillion
300
200
100
0
2008 2007 2006 2005
Profit graph-
profit crore
255
250
245
240
235
230
225 profit
220 crore
215
210
205
200
2008 2007 2006
Eureka Forbes (EFL) has come a long way. From being famous for pioneering the direct
selling in India to being rated as the best employer and top it all a case study at Harvard.
Eureka Forbes is a joint venture between Forbes (India) and Electrolux from Sweden.
Eureka Forbes has also tried to position their sales persons as problem solvers rather than
sales officers.
Because of the low interest and since the product benefits needs to be demonstrated to the
customers, conventional distribution was not viable
This brand connects very well with the concern of mothers about the purity of the water at
home.
Eureka Forbes is a brand that personifies the hard work of all Euro champs.
VALUATION EXERCISE
Eureka Forbes Ltd is a part of Shapoorji Pallonji Group. This group listed on Nation stock Exchange of India
ltd.with name of Forbes & Company Ltd.the Net Assets value and Earning per share of that company in the year
of 2008-09 is given below.
For only Eureka Forbes ltd.During the year under review, your Company made a turnover of Rs.813 crores, a
growth of 10% over the previous year. The profit before tax and extraordinary items also increased from
Rs.38.95 corers to Rs.41.81 corers, a growth of 7% as compared to 14.7% in the previous year.
In terms of acquisition for this company. Other company will pay Net Assets value amount than that company
will merge there company.
References:-
1. www.eurekaforbes.com
2. www.pureitwater.com
3. www.kent.co.in
4. www.icicidirect.com