Facilitating Training Program

SHARON NETTLES
CUR/532

Sharon Nettles
CUR/532
Professor Beerman
2/23/15

Synopsis
SharonItNettles
This Manuel is for online facilitators.
provides methods on how to engage learners,
University of Phoenix

handle conflict, and beneficial resources.

TheProfessor
manual provides help on how to facilitate
CUR/532

Beerman
2/7/15

Facilitating Training Program

creative thinking and enable participants to analyze different development contexts, and
instruct all learners effectively.

Target Audience
The communication online plan is design to
help all individuals who communicate
through school and businesses online. This
program will help identify communication
gaps in availability and provide additional materials to resolve communication
mishaps.
Trainee Current Skills

All trainees have professional backgrounds. Each participant is expected to enhance

communication skills. The overall goal is to encourage and improve communication
skills when collaborating online.

Assumed Experiences
The majority of the participants diverse in traditional learning environments, but not
had much experiences with conducting meetings or classes online.

Training Programs Goals

The overall goal of this training is to help individuals communicate effectively in
virtual environments. It is essential to create opportunities for participation and

Facilitating Training Program

collaboration in online classes. Facilitators should produce meaningful interactions

online. There are several tools to help increase communication among other learners.
The key plan of the trainings elements consist of:
Plan effective discussion in learning forums
Utilize instructional video clips to motivate discussions.
Create groups on instant messenger to engage
professionals
Generate appropriate word usage in online discussions.

Objectives
The Virtual communication training will help Identify efficient methods that will
enhance relationships with student/clients.
Day 1 Objective: Barriers to Effective virtual communication: Recognize and develop
methods to fix communication mishaps.
Day 2 Objective: Influence Communication Techniques: Expand communication skills
and develop strategies that will enhance professional relationships.
Day 3 Objectives: Virtual Facilitation Communication Skills: Learn how to
communicate and facilitate during group interactions.

Measure tools that will be conducted for this training:

Learner satisfaction form: This form will consist of questionnaires and open ended
responses of the training.
Facilitating effectiveness: Measures participants communications skills before and after
training.

Facilitating Training Program

Program overall effectiveness Review: Have surveys to analyze the programs, and see
if learners would be a part of future classes.

Training Materials
The following are critical communication characteristics in distance learning
facilitating:
Pedagogic
Building on intellectual skills is a critical role in online facilitating. Educators should
provide regular discussions on subject concepts,
principles, and skills needed to bring
understanding.

Cooperative Learning
Facilitators should provide a friendly online learning environment. Learning teams can
help one another with difficult tasks and provide resourceful information.

Decision-making
The training will analyze different tactics to help build virtual communications skill
and handle conflict in an appropriate manner. It is critical to examine all written
information before sending it to learners.

Phases of Development
1. Planning Overview and Process

Facilitating Training Program

This phase consist of reflecting on good planning which asking questions and
delivering appropriate online learning activities. It is important for facilitators to
examine all components of the virtual learning environment.
Much planning consists of informal settings such as appropriate discussions with other
educators, students, and other school officials. The planning
contributes to providing key information for target audiences.
2. Purpose: Have Clear Objectives for better outcomes
It is imperative to have transparent learning points to increase subject area knowledge.
In distance learning it is vital to ensure your environment communicates all avenues of
learning content needed to gain understanding. It is essential to create online methods
that are suited to achievement of learning outcomes.
3. Implementation: Teaching, Learning, and Facilitation procedures
This phase represents the online learning planning. This dynamic process allows
facilitators to analyze learners pace, progress, and work reflection.
4. Evaluation: Utilize results and feedback
In this phase it is essential to monitor evaluation process and develop activities that
will help inform instructors on how beneficial their instructional plans are.
5. Instructional Alteration
In the instructional alteration phase it is essential to analyze the responses from your
learners or other instructors. The planning will reflect on future assignments, and
facilitators can implement other critical learning practices that may benefit future
learners.

Theories of Distance Learning

The following is an example of learning theory pertaining to distance learning:
Sharable Content Object Resource Model SCORM

Facilitating Training Program

The SCORM system includes all the elements that involve virtual instructional
delivery.
Sharable: The overall objective is to make learning content available learning
community. All communication should have a way to communicate effectively and
enable learners to search specific content.
Content: It is essential to provide appropriate virtual material to help learners access
learning guides.
Objects: Analyzing distance learning data and behaviors to ensure data behaviors
will enhance skills.
Reference Exemplary: This component consists of a specific guide to help leaners to
understand content with a variety of resource materials.

Management and Technology Tools

Virtual mentoring enables facilitators to communicate and develop techniques to
enhance performance. Mentors do need at least two years online facilitating experience.
During the mentoring process, instructors can help learners develop goals and objectives to
enhance specific virtual skills.
Possible question for current position as a professional distance educator:
How many years have they been teaching?
Facilitators in this course have over five years of experience teaching online
How many classes have been taught effectively?
According to the classroom surveys, each instructor had over 10 successful ELearning classes.
What are the criteria of achievement?
Successful courses consist of ensuring learners have the necessary tools to build on skills.

Facilitating Training Program

Management and Evaluation Programs for Facilitators

Learning community approaches that may affect management:
Different learning approaches play a tremendous role in learners subject
comprehension. It is essential to provide tools that will help learners demonstrate the
knowledge they obtained.
Specific challenges and strategies used to manage adjunct faculty
I. Faculty members may struggle with outlining specific assignments that will boost
individuals performance. Our mentoring programs will help instructors manage and
outline their instruction. Also, develop ways to reach all learners in a profound way.
II. Adjunct instructors may have a difficult time expressing specific materials online. As an
online facilitator, it is imperative to have open lines of communication. Facilitators can
ensure they answer learners questions promptly. This will help create a meaningful
online learning relationship between faculty and student.
Evaluation Strategies for Online Facilitators:
Evaluation is a key component in instructions. Evaluations can help instructors
enhance current and future classes. It is recommended that we conduct surveys at the
beginning of class to see what learners instructional needs are. For example,
facilitators can ask question to get a feel for what the learners will expect out of the
class. Post surveys allow instructors to analyze their entire classroom instructors.
Facilitators should take surveys to see if they need to modify future instruction.
Evaluation and Management strategies align with skills and behaviors:
It is imperative to align management policies with faculty instruction. Online
instructors can take evaluations and tweak instruction to fit the policies. Distance
learners can provide extensive feedback and offer creative tools as long as it fit the
institution guidelines.

Facilitating Training Program

Learning Management System Platform

Learning management system will be critical learning software in ELearning facilitating.
Learning systems will help implement and plan instructional process. Learning tools help
instructor create and deliver subject content, observe learners contribution and performances.
Learning Management Systems will consist of:
Instructional dialogue will consist of video conferences and discussion forums.
Students will also be able to address students or facilitator concerns through private messages.
Learners will have one week to turn in assignments, and late assignment posts will affect their
grade.
Assignment feedback and grades will be posted in five days. Learners will have the opportunity
to express any grade concerns.

Technology Tools
ELearning consist of having virtual tools to increase virtual learning. The web tools that will
be utilized are:
Video/Audio
Videos are a critical component in distance learning. Facilitators can provide videos to help
expand understanding of what is being taught.
Visual Aids/Virtual Posters
Graphic organizers help gain a better perspective on subject areas. Learners can view
different graphs and photos get gain visual knowledge. Visual projects will consist of web
building and computer-generated display boards.
Game Gratification

Facilitating Training Program

Virtual games can also boost learners ELearning experience. The game tools will consist of
answers and responses to see what individuals know about class subjects. For example,
virtual Jeopardy can challenge learners and help them acknowledge what they need to work
on.

Issues and Classroom Management

Knowing how to collaborate is a vital aspect in online education. Collaborating effectively
allows facilitators and learners handle conflict, generate productive ideas, and complete class
goals.
The following are technology tools that will be used in building student and instructor
collaboration:
PadLet
This group collaboration allows learners to post messages and organize effective plans for
class assignments.
Remind101
These virtual tools allow facilitators to send messages to students via text. This will help keep
learners on new class changes and help build communication.
Live Binders
Students can create an online binder to share what they have learned in the class. It also will
help facilitators assess if the learners grasp the class subject theories.

Facilitating Training Program

Types Distance Learners

Cooperative learners consist of supporting diverse groups, and collide ideas that will enhance
assignment productivity.
Active learners encourage individuals to take responsibility of facilitators learning guidelines.
Experimental learners take part in the process of learning and provide direct experiences to
increase learning context.

Synchronous vs. Asynchronous Facilitation

Asynchronous and synchronous are both critical components of learning. Synchronous
requires live communication through being physical in class or classroom chat lines.
Asynchronous requires individuals to work at their own pace. Online learners can set their
own schedule to ensure the required work is submitted before deadline.

Technology & Management Concerns

There are many things that can affect learning online. Technology tools can be a useful
learning outlet, but can cause issues in distance learning. The following are examples of how
technology can affect online learning:
Distance education technologies are expanding at an extremely rapid rate. Too often,
instructional designers and curriculum developers have become enamored of the latest
technologies without dealing with the underlying issues of learner characteristics and needs,
the influence of media upon the instructional process, equity of access to interactive delivery
systems, and the new roles of teacher, site facilitator, and student in the distance learning
process.

Learners Feedback
The following are two types of feedback that will be utilized:

10

Facilitating Training Program

Information feedback will consist of evaluative course assignments and give appropriate
responses for students grade or questions.
Acknowledgement feedback will assure students that their thoughts are being valued and
appropriate actions of questions will be handled according to schools policies.

Challenging Behaviors
Problems may arise in education online. There will be rules and regulations in handling
irate behavior. The following are examples of how we will handle each conflict:
Cyber-bullying: If a facilitator notices a problem with one of her students, they should
evaluate all posts. The instructor should report incidents immediately, and explore possible
recommendations in upcoming policies, trainings, or professional development.
Inappropriate discussion responses: If a facilitator observes an inappropriate response, they
should address it immediately. We recommend you discussing in private message to the
student, and give them appropriate advice on how to respond or post to classmates. If the
student continues to post obscene responses, then the schools administrator should be
notified.
Lack of participation: It is important to motivate learners in education. Facilitators can try to
involve students in discussion questions by requiring them to respond to questions in a timely
manner. Also, providing guidelines to participation is imperative. This will allow learners to
know what is expected out of them.

ADA Learners and Strategies

Facilitators should be aware of students need in their class. It is imperative to analyze
information and modify instruction if needed. Some ADA learners may consist of physical

11

Facilitating Training Program

and mental impairment. Instructors can create materials and ensures it lines up with schools
principles. Learners with disabilities can learn the same materials, but give them additional
choices. Facilitators can allow students to access online material and add additional resources.
In closing, I included a distance learning video. This video gives facilitators elements
on distance learning. It is imperative to plan effectively and engage all learners. The course
facilitator plays an essential role in encouraging group members to become thoughtful
inquirers, autonomous thinkers, and constructive co-learners ( Facilitating Online Learning.,
n.d.).
.

Virtual Link

12

Facilitating Training Program

Facilitat
ing

Training

Progra
m

The following is the link of virtual overview:

http://ftcommunication.weebly.com/

13

Facilitating Training Program

References
E-learning: How to deliver an engaging Virtual Classroom presentation. (n.d.). Retrieved
February 23, 2015, from https://www.youtube.com/watch?v=VxY22IhbaH4
Facilitating Online Learning. (n.d.). Retrieved February 23, 2015, from
http://scienceonline.terc.edu/facilitating_online_learning.html