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    AT&T Security Breach: Palamakula Mounika

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    vinay_krishna_1
    AT&T experienced a data security breach when employees at call centers in Mexico, Colombia, and the Philippines accessed customer data without authorization. Approximately 280,000 US customers had their names and partial or full social security numbers exposed. Three call center employees in Mexico improperly accessed over 68,000 accounts so that unlock requests could be submitted. As a result, AT&T agreed to notify affected customers, provide credit monitoring services, improve security practices, and pay $25 million to settle charges. The company also changed policies and strengthened operations to prevent future breaches.

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    AT&T Security Breach: Palamakula Mounika

    Uploaded by

    vinay_krishna_1
    69 views9 pages
    AT&T experienced a data security breach when employees at call centers in Mexico, Colombia, and the Philippines accessed customer data without authorization. Approximately 280,000 US customers had their names and partial or full social security numbers exposed. Three call center employees in Mexico improperly accessed over 68,000 accounts so that unlock requests could be submitted. As a result, AT&T agreed to notify affected customers, provide credit monitoring services, improve security practices, and pay $25 million to settle charges. The company also changed policies and strengthened operations to prevent future breaches.

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    AT&T

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    AT&T experienced a data security breach when employees at call centers in Mexico, Colombia, and the Philippines accessed customer data without authorization. Approximately 280,000 US customers had their names and partial or full social security numbers exposed. Three call center employees in Mexico improperly accessed over 68,000 accounts so that unlock requests could be submitted. As a result, AT&T agreed to notify affected customers, provide credit monitoring services, improve security practices, and pay $25 million to settle charges. The company also changed policies and strengthened operations to prevent future breaches.

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    Download as pptx, pdf, or txt
    69 views9 pages

    AT&T Security Breach: Palamakula Mounika

    Uploaded by

    vinay_krishna_1
    AT&T experienced a data security breach when employees at call centers in Mexico, Colombia, and the Philippines accessed customer data without authorization. Approximately 280,000 US customers had their names and partial or full social security numbers exposed. Three call center employees in Mexico improperly accessed over 68,000 accounts so that unlock requests could be submitted. As a result, AT&T agreed to notify affected customers, provide credit monitoring services, improve security practices, and pay $25 million to settle charges. The company also changed policies and strengthened operations to prevent future breaches.

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    AT&T Security Breach

    Palamakula Mounika

    AT&T Company at a Glance


    AT&T

    Inc. is an American multinational telecommunications corporation, headquartered at

    Whitacre Tower in downtown Dallas, Texas.

    AT&T is the second largest provider of mobile telephone and the largest provider of fixed

    telephone in the United States, and also provides broadband subscription television
    services.
    AT&T

    is the third-largest company in Texas (the largest non-oil company, behind only

    ExxonMobil and ConocoPhillips, and also the largest Dallas company).


    As

    of May 2014, AT&T is the 23rd-largest company in the world as measured by a composite

    of revenues, profits, assets and market value,and the 16th-largest non-oil company.

    Recent AT&T Data Breach

    AT&T confirmed a data security breach that occurred over two


    weeks in April, adding it was an inside job at one of AT&T's
    vendors.

    Data security breach was done by some of the internal


    employees of AT&T

    The breach involved AT&T workers in Mexico, Colombia and the


    Philippines

    What happened and what was the loss?

    The breaches occurred at call centers used by AT&T in Mexico,


    Colombia, and the Philippines when employees accessed sensitive
    customer data without adequate authorization.

    AT&Tdata breaches exposed about 280,000 U.S. customers' names


    and full or partial Social Security numbers, the government said.

    The investigation found that three call center employees in Mexico


    accessed more than 68,000 accounts without authorization, so the
    third parties could submit more than 290,000 unlock requests through
    an AT&T online portal

    What did the company do to mitigate


    this?

    As part of its settlement with the FCC, AT&T agreed to notify all
    customers whose accounts were improperly accessed, and to pay for
    credit monitoring services for those customers affected by the breaches
    in Colombia and the Philippines.

    The telecom also assented to improving its security practices and


    regularly filing compliance reports to the FCC

    Wireless carrier AT&T will pay $25 million to settle charges that workers
    at several of its international call centers stole hundreds of thousands of
    customers personal information

    AT&T has changed the policies and strengthened their operations

    Companys Relation with Customers

    In spite of the security breach at AT&T call centres, and loss of


    customers personal information, customers still have trust in
    AT& services

    Customers trust that their phone company will zealously guard


    access to sensitive personal information in customer records

    Q&A

    Thank you.

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