Staff Survey 2012 Performance Indicators: WWW - Surveysolutions.co - Uk

Staff Survey 2012
Performance Indicators
www.surveysolutions.co.uk
Page 1
Employee engagement index (EEI) score

Overall engagement score :
69/100
EEI calculated from positive responses to these engagement

questions :
Q3:I am proud to say that I work for the GMC
81%
Q4:I would recommend working for the GMC
73%
Q5:I speak positively about the services that the GMC

provides
86%
Q7:I am committed to going the extra mile for the

GMC
84%
Q71:I intend to be working for the GMC in 12 months

time
72%
Q103:Overall, I am satisfied with working for the GMC
77%
Results show the percentage positive for each question
How many of your employees are engaged?

43%
Engaged employees
50%
Passive employees
7%
Disengaged employees
Engaged employees give positive responses to engagement

questions, while disengaged employees answer mainly
negatively.
Highest and Lowest Performing Sections of the Survey

Most positive
Least positive
1) Section 1: My understanding of the GMC
4.11
10) Section 8: Leadership and Management
3.66
2) Section 5: The Way That We Work
3.94
11) Section 11: Learning & Development
3.51
3) Section 2: Our Values
3.92
12) Section 4: Managing Change
3.42
Results show the average section scores based on mean ratings

Page 2
Employee engagement across your organisation

Length of Service
Less than 1 year
More than 1 year, less than 3 years
More than 3 years, less than 5 years
More than 5 years
Not Stated
74
65
66
71
57
Directorate
Registration
Resources
Education
69
Standards & Fitness to Practise
69
Strategy & Communication
Continued Practice and Revalidation
Not Stated
74
72
56
62
65
Level
1
EEI score not available for this group
AD
69
69
67
67
Not Stated
74
82
62
Location
Manchester
London
Cardiff
Edinburgh
Belfast
Home working / other location
Not Stated
73
61
86
61
Page 3

Age
16-24
25-34
35-44
45-54
55-64
65+
Not Stated
78
70
67
72
74
55
Gender
Male
Female
Not Stated
72
69
52
Ethnic Origin
White
Mixed Race
Asian / Asian British
Black / African / Caribbean / Black British
Other ethnic group
Prefer not to say
Not Stated
71
76
73
57
59
Ethnic Origin - White

English / Welsh / Scottish / Northern Irish / British
Irish
Gypsy or Irish Traveller
Any Other White background
Not Stated
73
71
57
Ethnic Origin - Mixed / Multiple ethnic group

White and Black Caribbean
White and Black African
White and Asian
Any Other Mixed / multiple ethnic background
Page 4

Not Stated
Ethnic Origin - Asian / Asian British

Indian
Pakistani
Bangladeshi
Chinese
Any other Asian background
Not Stated
Ethnic Origin - Black / African / Caribbean / Black British

African
Caribbean
Any other Black / African / Caribbean background
Not Stated
Ethnic Origin - Other

Arab
Any other ethnic group
Not Stated
Sexual Orientation
Heterosexual
Bisexual
Lesbian/Gay Woman
Gay Man
Other
Prefer not to say
57
Not Stated
57
72
63
Page 5

Religion and Belief
No religion
Christian
Buddhist
Hindu
Jewish
Muslim
Sikh
Other
Prefer not to say
Not Stated
70
74
80
61
58
56
Do you consider yourself to have a disability?

Yes
No
Not Stated
67
70
57
Page 6
10 Most and Least Positive Results
Page 7
Agree
Strongly
10 Most Positive Results
Q2 : I can see how my sections work contributes to the success of the

GMC
Q1 : I have sufficient understanding of the GMCs role and purpose
Q30 : The people in my team are committed to delivering high quality

work
Q64 : I feel responsible for my own performance
Q74 : My workplace is safe and well maintained
Q35 : I can rely on the other people in my team
Q8 : I have an understanding of our values
Q16 : I have regular team meetings
Q45 : In the last 12 months, I have not personally experienced

discrimination at work from any of the following Patients, members of
the public or other external contacts e.g. employers
10
Q63 : I can see how my work contributes to the success of the GMC
Agree
Mean
Resp.
4.56
533
4.49
533
4.45
530
3 21
4.42
533
54
4.34
530
44
5 4
4.31
532
4.20
532
4.19
532
4.18
531
4.17
531
Disagree
Strongly
Mean
Resp.
10
3.15
532
3.12
529
3.11
533
25
3.09
531
23
3.08
533
25
3.07
530
3.06
532
3.06
533
2.79
533
2.43
530
39
51
39
51
43
41
46
29
65
36
54
43
57
Agree
Strongly
85
Q39 : Everyone is treated fairly in the organisation
86
Q26 : New projects and initiatives are well thought out before they are
implemented
87
Q54 : Directors interact and communicate well with staff
32
88
Q94 : I believe I can develop my career as I would like, within the

GMC
10
29
89
Q51 : There are effective processes for staff to make their views
known to Senior Management
32
90
Q93 : The GMC provides opportunities to work in different areas
91
Q52 : The senior management team understand the issues that are
important to staff
30
92
Q38 : There are enough opportunities to network and share ideas with
people from other parts of the GMC
29
93
Q70 : I do not need to work additional hours to get my job done
31
94
Q98 : I am asked for feedback on my manager
Agree
Neither
39
33
Disagree
23
34
21
31
27
28
33
21
29
27
13
20
29
38
20
29
30
20
5 5
43
31
16
47
54
Disagree
Strongly
Disagree
59
10 Least Positive Results
Neither
19
22
Questions 84-87, 100 and 102 have been excluded.

Only includes questions with an 'Agree Strongly' to 'Disagree Strongly' scale.
Scale : 5=Agree Strongly | 4=Agree | 3=Neither | 2=Disagree | 1=Disagree Strongly
Page 8
Summary of Responses
Page 9
This shows the number of responses to the survey, for each classification. The percentages show the proportion of responses from each of the
classification groups.
Length of Service
Count
Less than 1 year
118
22.1
More than 1 year, less than 3 years
111
20.8
More than 3 years, less than 5 years
109
20.5
More than 5 years
188
35.3
1.3
533
100.0
Directorate
Count
Registration
145
27.2
Resources
77
14.4
Education
35
6.6
194
36.4
Strategy & Communication
58
10.9
Continued Practice and Revalidation
17
3.2
Not Stated
1.3
Total
533
100.0
Level
Count
0.2
AD
11
2.1
44
8.3
125
23.5
184
34.5
78
14.6
71
13.3
Not Stated
19
3.6
533
100.0
Not Stated
Total
Standards & Fitness to Practise
Total
Page 10
Location
Count
Manchester
343
64.4
London
156
29.3
Cardiff
0.2
Edinburgh
1.1
Belfast
0.4
Home working / other location
10
1.9
Not Stated
15
2.8
533
100.0
Count
16-24
26
4.9
25-34
260
48.8
35-44
133
25.0
45-54
68
12.8
55-64
17
3.2
65+
0.4
Not Stated
27
5.1
533
100.0
Count
Male
194
36.4
Female
315
59.1
24
4.5
533
100.0
Total
Age
Total
Gender
Not Stated
Total
Page 11
Ethnic Origin
Count
411
77.1
Mixed Race
1.3
Asian / Asian British
16
3.0
Black / African / Caribbean / Black British
12
2.3
Other ethnic group
1.3
Prefer not to say
55
10.3
Not Stated
25
4.7
533
100.0
Count
366
68.7
Irish
15
2.8
Gypsy or Irish Traveller
0.0
Any Other White background
30
5.6
Not Stated
0.0
411
77.1
Count
White and Black Caribbean
0.0
White and Black African
0.2
White and Asian
0.9
Any Other Mixed / multiple ethnic background
0.2
Not Stated
0.0
Total
1.3
White
Total
Ethnic Origin - White
English / Welsh / Scottish / Northern Irish / British
Total
Ethnic Origin - Mixed / Multiple ethnic group
Page 12
Ethnic Origin - Asian / Asian British
Count
Indian
0.9
Pakistani
1.1
Bangladeshi
0.6
Chinese
0.0
Any other Asian background
0.4
Not Stated
0.0
Total
16
3.0
Count
African
0.8
Caribbean
1.5
Any other Black / African / Caribbean background
0.0
Not Stated
0.0
Total
12
2.3
Count
Arab
0.2
Any other ethnic group
1.1
Not Stated
0.0
Total
1.3
Count
400
75.0
Bisexual
1.3
Lesbian/Gay Woman
0.9
Gay Man
26
4.9
Other
0.2
Prefer not to say
62
11.6
Not Stated
32
6.0
533
100.0
Ethnic Origin - Black / African / Caribbean / Black British
Ethnic Origin - Other
Sexual Orientation
Heterosexual
Total
Page 13
Religion and Belief
Count
No religion
222
41.7
Christian
182
34.1
Buddhist
0.8
Hindu
0.4
Jewish
0.9
Muslim
10
1.9
Sikh
0.2
Other
12
2.3
Prefer not to say
64
12.0
Not Stated
31
5.8
533
100.0
Count
Yes
33
6.2
No
473
88.7
27
5.1
533
100.0
Total
Do you consider yourself to have a disability?
Not Stated
Total
Page 14
Summary of Results
Page 15
Section 1: My understanding of the GMC
Agree
Strongly
Agree
Q1
I have sufficient understanding of the GMCs role and purpose
Q2
I can see how my sections work contributes to the success of the

GMC
Q3
I am proud to say that I work for the GMC
Q4
I would recommend working for the GMC
30
Q5
I speak positively about the services that the GMC provides
32
Q6
I feel valued as a member of staff at the GMC
Q7
I am committed to going the extra mile for the GMC
Neither
Disagree
Strongly
Disagree
51
Resp.
4.49
533
4.56
533
4.10
532
3.92
533
4.15
533
3.37
533
3 1
4.14
533
Mean
Resp.
4.20
532
4.05
529
3.83
532
3.59
531
Mean
Resp.
3.89
533
3.87
532
3.85
531
3.18
530
47
59
39
33
48
15
44
17
54
12
Mean
12
44
20
36
18
48
12
Section 2: Our Values
Agree
Strongly
Q8
I have an understanding of our values
Q9
I know how these values apply to my work
25
Q10
My manager demonstrates and supports these values
24
Q11
Senior Managers demonstrate and support these values
Agree
Neither
Disagree
29
Disagree
Strongly
65
61
51
16
14
47
5
9
21
12
Section 3: Sharing Information
Agree
Strongly
Agree
Neither
Disagree
Disagree
Strongly
I receive the information that I need about:
Q12
Issues affecting the GMC
Q13
Issues affecting my department
Q14
Company policies and procedures
Q15
What is happening in other parts of the GMC
15
66
19
61
13
5
12
11
67
42
13
24
25
7
8
6
4
Page 16
Section 3: Sharing Information (continued)
Agree
Strongly
Q16
I have regular team meetings
Q17
Team meetings provide me with information to help me do my job

effectively
Q18
My manager keeps me up to date on my area of work
Q19
My manager involves me in local decisions that affect my work
Q20
My ideas and suggestions are valued by my manager
Q21
The most useful sources of Company information are : (please tick up to 3)
Agree
Neither
36
Disagree
Disagree
Strongly
54
24
5 5
54
30
13
51
28
11
41
32
16
41
Inside Info (Intranet)
Resp.
4.19
532
3.92
532
4.02
532
3.77
533
6 3
3.93
533
Mean
Resp.
11
18
Mean
71.5% (381)
In Touch (E-bulletin)
19.3% (103)
Team meetings
62.1% (331)
Line manager
49.2% (262)
Staff forum
1.7% (9)
GMC People
7.1% (38)
Staff seminars
18.0% (96)
Grapevine
34.9% (186)
Section 4: Managing Change
Agree
Strongly
Agree
Neither
Disagree
Disagree
Strongly
The following types of change are managed well in the GMC :
Q22
Changes to procedures and policies
49
28
14
3.44
529
Q23
Changes to the overall organisation
52
29
11
3.45
526
Q24
Changes at a local level, within my Directorate
13
3.49
525
Q25
When there are changes to the overall GMC organisation, they are
communicated clearly
3.60
531
Q26
New projects and initiatives are well thought out before they are
implemented
3.12
529
51
24
57
33
21
34
11
21
Page 17
Section 5: The Way That We Work
Q27
The GMC establishes clear priorities across the organisation
Q28
I am clear about the priorities within my Directorate
Q29
I am clear about the priorities within my team
Q30
The people in my team are committed to delivering high quality work
Q31
Internal processes and procedures help me to do my work
Q32
We have the resources to do a good job
Agree
Strongly
Agree
Neither
16
Disagree
Strongly
Disagree
63
59
36
50
54
3.89
531
12
4.01
532
4.15
531
4.45
530
3.62
531
3.49
530
39
48
19
Resp.
16
24
16
Mean
21
42
12
15
18
At the GMC, there is an attitude which encourages:
Q33
Good external customer service
Q34
Good internal customer service
30
57
20
51
4.12
532
11
3.75
533
Mean
Resp.
4.31
532
4.13
533
4.06
529
3.06
533
Disagree
Strongly
Mean
Resp.
10
3.15
532
3.87
531
3.59
531
16
Section 6: Working Together
Q35
I can rely on the other people in my team
Q36
I feel I am respected by the people I directly work with
Q37
My team works well with other teams in the GMC
Q38
There are enough opportunities to network and share ideas with

people from other parts of the GMC
Agree
Strongly
Agree
Neither
46
44
36
5 4
49
31
9
Disagree
Strongly
Disagree
10
50
29
12
29
27
Section 7: Fairness and Transparency
Agree
Strongly
Q39
Everyone is treated fairly in the organisation
Q40
The GMC provides a good working environment for people from all
backgrounds
Q41
We value people with different talents and ideas
Agree
Neither
39
20
22
15
Disagree
23
55
48
15
21
6
13
Page 18
Section 7: Fairness and Transparency (continued)
Agree
Strongly
Agree
Neither
Disagree
Strongly
Disagree
Mean
Resp.
3.68
532
4.01
530
3.92
528
4.18
531
4.02
529
Mean
Resp.
I think our policies and procedures are fair:
Q42
For staff
15
57
Q43
For doctors
18
Q44
For patients and public
16
14
11
68
11
64
15
In the last 12 months, I have not personally experienced discrimination at work from any of the following
Q45
Patients, members of the public or other external contacts e.g.

employers
43
Q46
Manager or other colleagues
41
43
38
Section 8: Leadership and Management
Agree
Strongly
Agree
Neither
Disagree
Strongly
Disagree
I am :
Q47
Well led
23
47
13
13
3.75
532
Q48
Well managed
25
45
13
13
3.76
532
Q49
Well supervised
23
3.72
530
3.64
533
3.08
533
3.06
532
3.49
532
3.11
533
4.16
533
45
16
12
Q50
I am confident in the way that Senior Management are leading the

GMC
13
Q51
There are effective processes for staff to make their views known to
Senior Management
Q52
The senior management team understand the issues that are

important to staff
Q53
Assistant Directors interact and communicate well with staff
Q54
Directors interact and communicate well with staff
Q55
My manager treats me with respect and fairness
53
32
27
30
16
23
23
33
21
43
32
43
10
21
31
16
20
40
5
8
Page 19
Section 8: Leadership and Management (continued)
Q56
My manager provides me with the support that I need to do my job well
Q57
My manager allocates work fairly across the team
Q58
My manager recognises and praises my good performance
Q59
My manager involves me in decisions that affect the way we work
Q60
My manager supports me to find my own solutions to problems
Agree
Strongly
Agree
Neither
35
Disagree
Strongly
Disagree
39
29
14
42
34
15
39
30
35
14
42
Resp.
3.96
532
10
3.83
531
3.91
533
11
3.82
529
4.00
533
Mean
Resp.
4.04
533
3.95
533
4.17
531
3 21
4.42
533
6 3
3.94
533
3.71
530
4.08
531
3.70
532
3.56
532
2.79
533
3.97
532
15
41
Mean
15
Section 9: My Job
Q61
I have the information that I need to do my job
Q62
I am clear about my objectives and what is expected of me
Q63
I can see how my work contributes to the success of the GMC
Q64
I feel responsible for my own performance
Q65
I find my job interesting and fulfilling
Q66
My job makes good use of my talents, abilities and skills
Q67
I feel responsible for suggesting improvements to the way that we

work
Q68
I feel that the future of my job is secure
Q69
My tasks and targets are manageable
Q70
I do not need to work additional hours to get my job done
Q71
I intend to be working for the GMC in 12 monthstime
Agree
Strongly
Agree
Neither
20
Disagree
Disagree
Strongly
69
25
55
12
31
57
51
43
32
43
25
15
41
31
17
12
47
14
20
53
31
36
12
52
20
10
16
13
12
29
36
19
20
5 3
Page 20
Section 10: Being at Work
Agree
Strongly
Agree
Neither
Disagree
Strongly
Disagree
Q72
The GMC is a good place to work
28
54
Q73
I feel physically comfortable in my working environment
28
53
Q74
My workplace is safe and well maintained
Q75
The GMC is committed to helping staff balance their work and home
life
16
Q76
The GMC provides good opportunities to work flexibly
16
Q77
I understand the level of performance I need to be successful in my

role
25
Q78
My manager ensures I have the flexibility I need to balance my

responsibilities at work and at home
23
Q79
My performance is assessed fairly by my manager
Q80
Flexible working is handled fairly by my manager
Q81
My efforts are adequately rewarded
14
Q82
I am paid fairly for the job that I do compared with the amount I could
earn elsewhere for a similar role
16
Q83
I am satisfied with the overall benefits package provided by the GMC
18
Mean
Resp.
3 2
4.02
531
3.94
531
4.34
530
3.44
529
3.40
530
3.94
530
7 3
3.76
528
6 3
3.87
531
7 4
3.71
529
17
3.42
528
14
3.51
529
3.74
529
Mean
Resp.
3.81
118
5 4
4.04
118
3.85
118
3 4
4.04
118
3.77
533
3.59
529
13
6
41
11
54
37
27
39
15
20
18
55
10
42
26
25
48
22
17
43
25
40
24
47
17
53
15
11
Section 11: Learning & Development
Agree
Strongly
Q84
My job is as I expected it to be, based on the information that I was

provided during the recruitment process
Q85
I was provided with the initial on-the-job training that I need to do my

job
Q86
The induction training provided me with the information I needed
Q87
My induction helped me understand the roles and responsibilities of

the GMC
Q88
I am provided with the ongoing training needed to do my job
Q89
I am provided with the training and development solutions needed to

further develop my skills
Agree
Neither
25
48
38
10
42
31
13
50
15
10
9
58
50
14
11
42
33
13
Disagree
Strongly
Disagree
17
23
8
12
Questions 84-87 were only asked of employees who have been working at GMC for less than 12 months
Page 21
Section 11: Learning & Development (continued)
Agree
Strongly
Agree
Neither
Disagree
Strongly
Disagree
Mean
Resp.
3.86
532
3.41
533
3.73
532
3.07
530
3.09
531
3.63
532
Learning and development opportunities are :
Q90
Available to all
Q91
Tailored to individual needs
20
56
12
15
38
31
17
Q92
I have the opportunity to undertake challenging tasks that stretch and

develop me
Q93
The GMC provides opportunities to work in different areas
30
28
Q94
I believe I can develop my career as I would like, within the GMC
10
29
29
Q95
I have the opportunity to discuss my development with my manager on

a regular basis
23
43
18
20
12
25
25
48
17
14
The feedback provided by my manager on my performance is :
Q96
Regular (not just at my annual appraisal)
23
Q97
Constructive, clear and easy to understand
48
20
51
15
10
3.77
532
17
3.76
531
22
2.43
530
Disagree
Strongly
Mean
Resp.
11
3.60
507
Q98
Q99
I am asked for feedback on my manager
20
38
Yes
No
Resp.
I have an annual appraisal with my manager
96%
4%
531
Agree
Strongly
I find that this appraisal discussion provides me with constructive
Q100 feedback that I can use to improve my performance
16
Q101 I have agreed a PDP with my line manager
Agree
16
Neither
Disagree
50
19
Yes
No
Resp.
67%
33%
529
Q100 only asked of respondents answering 'Yes' to Q99.
Page 22
Section 11: Learning & Development (continued)
Agree
Strongly
Q102 I find my PDP helpful in setting out my priorities for development
Agree
14
Neither
Disagree
53
Disagree
Strongly
19
11
Mean
Resp.
3.65
353
Mean
Resp.
3.85
474
Section 12: Overall
Agree
Strongly
Q103 Overall, I am satisfied with working for the GMC
20
Agree
Neither
Disagree
57
Disagree
Strongly
14
Q102 only asked of respondents answering 'Yes' to Q101.
Page 23

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Staff Survey 2012 Performance Indicators: WWW - Surveysolutions.co - Uk

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Staff Survey 2012

Employee engagement index (EEI) score

EEI calculated from positive responses to these engagement

Q4:I would recommend working for the GMC

Q5:I speak positively about the services that the GMC

Q7:I am committed to going the extra mile for the

Q71:I intend to be working for the GMC in 12 months

Q103:Overall, I am satisfied with working for the GMC

Results show the percentage positive for each question

How many of your employees are engaged?

Engaged employees give positive responses to engagement

Highest and Lowest Performing Sections of the Survey

1) Section 1: My understanding of the GMC

10) Section 8: Leadership and Management

2) Section 5: The Way That We Work

11) Section 11: Learning & Development

3) Section 2: Our Values

12) Section 4: Managing Change

Results show the average section scores based on mean ratings

Employee engagement across your organisation

More than 1 year, less than 3 years

More than 3 years, less than 5 years

More than 5 years

Standards & Fitness to Practise

Strategy & Communication

Continued Practice and Revalidation

EEI score not available for this group

EEI score not available for this group

EEI score not available for this group

EEI score not available for this group

Home working / other location

Employee engagement across your organisation

EEI score not available for this group

EEI score not available for this group

Asian / Asian British

Black / African / Caribbean / Black British

Other ethnic group

EEI score not available for this group

Prefer not to say

Ethnic Origin - White

Gypsy or Irish Traveller

EEI score not available for this group

Any Other White background

EEI score not available for this group

Ethnic Origin - Mixed / Multiple ethnic group

EEI score not available for this group

White and Black African

EEI score not available for this group

White and Asian

EEI score not available for this group

Any Other Mixed / multiple ethnic background

EEI score not available for this group

Employee engagement across your organisation

EEI score not available for this group

Ethnic Origin - Asian / Asian British

EEI score not available for this group

EEI score not available for this group

EEI score not available for this group

EEI score not available for this group