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    C TCRM20 72

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    karamanan
    This document provides information about the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 certification. The certification focuses on SAP CRM topics including master data, basic functions, interaction channels, technology and integration, business scenarios, the user interface, transactional processing, and middleware. The exam contains 80 multiple choice questions, has a passing score of 63%, and takes 180 minutes to complete. Various courses cover the topic areas, such as TCRM10 and TCRM20 for technology and integration, basic functions, and business scenarios.

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    C TCRM20 72

    Uploaded by

    karamanan
    110 views2 pages
    This document provides information about the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 certification. The certification focuses on SAP CRM topics including master data, basic functions, interaction channels, technology and integration, business scenarios, the user interface, transactional processing, and middleware. The exam contains 80 multiple choice questions, has a passing score of 63%, and takes 180 minutes to complete. Various courses cover the topic areas, such as TCRM10 and TCRM20 for technology and integration, basic functions, and business scenarios.

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    C_TCRM20_72 SAP Certification questions and answers

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    C_TCRM20_72

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    This document provides information about the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 certification. The certification focuses on SAP CRM topics including master data, basic functions, interaction channels, technology and integration, business scenarios, the user interface, transactional processing, and middleware. The exam contains 80 multiple choice questions, has a passing score of 63%, and takes 180 minutes to complete. Various courses cover the topic areas, such as TCRM10 and TCRM20 for technology and integration, basic functions, and business scenarios.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    110 views2 pages

    C TCRM20 72

    Uploaded by

    karamanan
    This document provides information about the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 certification. The certification focuses on SAP CRM topics including master data, basic functions, interaction channels, technology and integration, business scenarios, the user interface, transactional processing, and middleware. The exam contains 80 multiple choice questions, has a passing score of 63%, and takes 180 minutes to complete. Various courses cover the topic areas, such as TCRM10 and TCRM20 for technology and integration, basic functions, and business scenarios.

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    C_TCRM20_72

    SAP Certified Application Associate - CRM Fundamentals


    with SAP CRM 7.0 EhP2
    Product Group
    Solution
    Sub-solution
    Component
    Delivery Methods
    Level
    Exam
    Sample Questions
    Cut Score
    Duration
    Languages

    : SAP Business Suite


    : SAP CRM
    : SAP Application Overview
    :Strategic Enterprise Management
    :Certification
    :Associate
    :80 questions
    :PDF Link
    :63%
    :180 mins
    : German, English

    Topic Areas
    Please see below the list of topics that will be covered within this certification and the courses that cover
    them:
    SAP CRM master data> 12%
    Describe Business partners, organizational management and product master
    TCRM10 (EHP2 FOR CRM 7.0)
    or
    CR100 (EHP2 FOR CRM 7.0)
    SAP CRM basic functions> 12%
    Describe CRM Billing, partner processing, actions and pricing fundamentals
    TCRM20 (EHP2 FOR CRM 7.0)
    or
    CR580 (EHP2 FOR CRM 7.0)
    SAP CRM interaction channels> 12%
    Describe SAP CRM Channel Management, SAP CRM Field Applications and SAP CRM Interaction Center
    TCRM10 (EHP2 FOR CRM 7.0)
    or
    SAPCRM (EHP2 FOR CRM 7.0)
    SAP CRM technology and integration> 12%
    Describe SAP CRM Solution - Foundation & Architecture, SAP NetWeaver Fundamentals
    TCRM10 (EHP2 FOR CRM 7.0)
    TCRM20 (EHP2 FOR CRM 7.0)
    or
    SAPCRM (EHP2 FOR CRM 7.0)
    CR100 (EHP2 FOR CRM 7.0)
    SAP CRM business scenarios> 12%
    Describe SAP CRM Marketing, SAP CRM Sales, SAP CRM Service and SAP CRM Analytics
    TCRM10 (EHP2 FOR CRM 7.0)
    or
    SAPCRM (EHP2 FOR CRM 7.0)

    CRM user interface> 12%


    Describe CRM user interface
    TCRM20 (EHP2 FOR CRM 7.0)
    or
    CR580 (EHP2 FOR CRM 7.0)
    SAP CRM transactional processing8% - 12%
    Describe Activity management and transactional processing
    TCRM20 (EHP2 FOR CRM 7.0)
    or
    CR100 (EHP2 FOR CRM 7.0)
    CRM Middleware8% - 12%
    Describe CRM Middleware, Data Exchange with R/3 Backend
    TCRM20 (EHP2 FOR CRM 7.0)
    or
    CR500 (EHP2 FOR CRM 7.0)

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