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    Attachment A

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    Federal Communications Commission (FCC)
    The United Telephone Company and UTC Long Distance have operating procedures to ensure compliance with FCC rules regarding Customer Proprietary Network Information (CPNI). The procedures establish a system to clearly identify customer approval for CPNI use. Company personnel are trained on CPNI rules and sign forms acknowledging disciplinary action can occur for violations. Records of marketing campaigns using CPNI, customer approval, unauthorized access, and supervisory reviews are maintained for at least one year.

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    Attachment A

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    Federal Communications Commission (FCC)
    8 views1 page
    The United Telephone Company and UTC Long Distance have operating procedures to ensure compliance with FCC rules regarding Customer Proprietary Network Information (CPNI). The procedures establish a system to clearly identify customer approval for CPNI use. Company personnel are trained on CPNI rules and sign forms acknowledging disciplinary action can occur for violations. Records of marketing campaigns using CPNI, customer approval, unauthorized access, and supervisory reviews are maintained for at least one year.

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    FCC CPNI Submission

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    Attachment A.doc

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    The United Telephone Company and UTC Long Distance have operating procedures to ensure compliance with FCC rules regarding Customer Proprietary Network Information (CPNI). The procedures establish a system to clearly identify customer approval for CPNI use. Company personnel are trained on CPNI rules and sign forms acknowledging disciplinary action can occur for violations. Records of marketing campaigns using CPNI, customer approval, unauthorized access, and supervisory reviews are maintained for at least one year.

    Copyright:

    © All Rights Reserved
    Download as PDF or read online from Scribd
    Download as pdf
    8 views1 page

    Attachment A

    Uploaded by

    Federal Communications Commission (FCC)
    The United Telephone Company and UTC Long Distance have operating procedures to ensure compliance with FCC rules regarding Customer Proprietary Network Information (CPNI). The procedures establish a system to clearly identify customer approval for CPNI use. Company personnel are trained on CPNI rules and sign forms acknowledging disciplinary action can occur for violations. Records of marketing campaigns using CPNI, customer approval, unauthorized access, and supervisory reviews are maintained for at least one year.

    Copyright:

    © All Rights Reserved
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    Attachment A

    Statement Concerning Procedures Ensuring Compliance with CPNI Rules


    The operating procedures of United Telephone Company dba United Communications (Form 499
    Filer ID No. 809151) and UTC Long Distance (Form 499 Filer ID No. 817236 (the Company) ensure
    that the Company complies with Part 64, Section 2001 et.seq. of the FCC rules governing the use of
    Customer Proprietary Network Information (CPNI).
    The Company has established a system by which the status of a customers approval for the use of
    CPNI can be clearly established prior to the use of CPNI. The Company relies on the involvement of
    its supervisor/management to ensure that no use of CPNI is made without review of applicable rules
    and law.
    The Company trains its personnel regarding when they are authorized to use CPNI, as well as when
    they are not authorized to use CPNI. Personnel must sign a verification form stating they have
    completed training and understand that any infraction of the CPNI procedures can result in disciplinary
    action being taken against them.
    The Company has an express disciplinary process in place for personnel who create or are involved
    in an infraction of the CPNI rules and the Companys CPNI Operating Procedures.
    The Company maintains records of its own sales and marketing campaigns via a log. These records
    include a description of each campaign, the specific CPNI used in the campaign, and the products and
    services that were offered as a part of the campaign. The Company has a supervisory review process
    for all outbound marketing. The marketing campaign log requires a supervisor to review, sign and date
    the log. These records are maintained for a minimum of one year.
    The Company maintains records of customer approval for the use of CPNI that include a copy of
    the notice and the customers opt-out written notification. These records are maintained for a
    minimum of one year.
    The Company requires that customers be authenticated at the beginning of all customer initiated
    calls, online transactions, or in-store visit. In store visits require a valid photo ID.
    The Company maintains a log of unauthorized use of CPNI, where law enforcement is required to
    be notified. This includes the date of discovery, notification to law enforcement, description of the
    breach, circumstances of the breach and a supervisors signature and date. This log is maintained for a
    minimum of two years.

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