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    DTH Questionnaire 1

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    deep_seharawat25
    This document contains a 13 question survey about direct-to-home (DTH) satellite television services in India. Respondents are asked to provide information on their current DTH service provider, level of satisfaction with picture/sound quality and customer service compared to cable, reasons for switching to DTH from cable if applicable, and suggestions for improving DTH services. The survey collects both multiple choice and open-ended answers from participants.

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    DTH Questionnaire 1

    Uploaded by

    deep_seharawat25
    212 views3 pages
    This document contains a 13 question survey about direct-to-home (DTH) satellite television services in India. Respondents are asked to provide information on their current DTH service provider, level of satisfaction with picture/sound quality and customer service compared to cable, reasons for switching to DTH from cable if applicable, and suggestions for improving DTH services. The survey collects both multiple choice and open-ended answers from participants.

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    This document contains a 13 question survey about direct-to-home (DTH) satellite television services in India. Respondents are asked to provide information on their current DTH service provider, level of satisfaction with picture/sound quality and customer service compared to cable, reasons for switching to DTH from cable if applicable, and suggestions for improving DTH services. The survey collects both multiple choice and open-ended answers from participants.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    212 views3 pages

    DTH Questionnaire 1

    Uploaded by

    deep_seharawat25
    This document contains a 13 question survey about direct-to-home (DTH) satellite television services in India. Respondents are asked to provide information on their current DTH service provider, level of satisfaction with picture/sound quality and customer service compared to cable, reasons for switching to DTH from cable if applicable, and suggestions for improving DTH services. The survey collects both multiple choice and open-ended answers from participants.

    Copyright:

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    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
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    Questionnaire

    1.) Which DTH service provider provides you DTH services?


    a) Tata sky
    b) Dish tv
    c) Big tv
    d) DD direct
    e) Sun TV
    f) Digital TV(Airtel)
    g) D2h(Videocon-signal on test)

    2.) Which DTH operator is the best service provider?


    a) Tata sky
    b) Dish tv
    c) Big tv
    d) DD direct
    e) Sun TV
    f) Digital TV(Airtel)
    g) D2h(Videocon-signal on test)

    3.) How did you know about DTH services?


    a) TV ads
    b) Newspaper ads
    c) Hoardings
    d) Neighbour/friends
    e) Other sources

    4.) Were you earlier using cable/CAS services?


    a) Yes
    b) No

    5.) What makes you to switch to DTH services from cable services?
    a) Picture quality and sound quality
    b) Promotion offers
    c) Value for money
    d) Movie on demand
    e) Status

    6.) From how much time you are using DTH services?
    a) < 6 months
    b) < 1 year
    c) < 2 year
    d) > 2 year
    7.) What is your opinion about the quality of picture and sound received with DTH
    services as compared to cable services?
    a) Much better
    b) Better
    c) Same
    d) Not good

    8.) How much you are satisfied with the customer care support of your DTH service
    Provider?
    a) Delighted
    b) Satisfied
    c) Not much satisfied
    d) Dissatisfied

    9.) Are you aware of all the value added services provided in your DTH service
    Plan?
    a) Yes
    b) almost aware
    c) not much aware
    d) can’t say

    10.)Do you feel that you are getting value for money with DTH services?
    a) yes
    b) Almost getting
    c) No
    d) Can’t say

    10.) Do you feel more empowered with DTH services as a customer?


    a) Yes
    b) Not much
    c) Didn’t matter
    d) No

    11.) What is your overall satisfaction level with DTH services?


    a) more than satisfied
    b) Satisfied
    c) Not much satisfied
    d) Dissatisfied

    12.) Would you like to recommend others to switch from cable TV connection to
    DTH Service connection?
    a) Yes
    b) No
    13.) What will be your suggestion for further improvement of DTH services?

    …………………………………………………………………………..
    …………………………………………………………………………..
    …………………………………………………………………………..
    …………………………………………………………………………..

    NAME:

    E-MAIL/PHONE NO.:

    THANKS FOR YOUR VALUABLE TIME AND INPUTS.

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