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Balanced Scorecard

The document outlines a company's strategic objectives, measures, initiatives, and progress. The company aims to maximize earnings per share through performance-linked bonuses and increased sales turnover. It also seeks to increase customer delight through loyalty programs and personalized service, as well as improve productivity by reducing cycle times and costs. Employee delight is a further objective to be achieved through training programs. Progress is monitored through key performance indicators with most targets being achieved or exceeded.

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Arnab Ganguly
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24 views3 pages

Balanced Scorecard

The document outlines a company's strategic objectives, measures, initiatives, and progress. The company aims to maximize earnings per share through performance-linked bonuses and increased sales turnover. It also seeks to increase customer delight through loyalty programs and personalized service, as well as improve productivity by reducing cycle times and costs. Employee delight is a further objective to be achieved through training programs. Progress is monitored through key performance indicators with most targets being achieved or exceeded.

Uploaded by

Arnab Ganguly
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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PERSPECTIVES STRATEGIC OBJECTIVES MEASURES

FINANCIAL MAXIMISE EARNINGS PER SHARE EPS

CUSTOMER INCREASE CUSTOMER DELIGHTFOOTFALLS

INTERNAL PROCESSES INCREASE PRODUCTIVITY TURNOVER PER EMPLOYEE

KNOWLEDGE AND GROWTH


EMPLOYEE DELIGHT HAPPINESS INDEX
INITIATIVES ROLE WEIGHTAGE
TARGETACTUAL

PERFORMANCE LINKED BONUS FIN (40) 30 8.5 8.46


INCREASE SALES TURNOVER SALES (30)
CROSS SELLING WITH OTHER FIRMS MKT (30)

CUSTOMER LOYALTY PROGRAM SALES (50) 30 10% 9%


PERSONALISED SERVICE MKT (50)
IMPROVE THROUGHPUT TIME AT BILLING COUNTERS

REDUCE CYCLE TIME OP (80) 20 8% 9%


REDUCE COST OF PRODUCTION HR (20)

CONDUCT 'SEEKHO' AND 'SHISHYA' PROGRAMS HR (40) 20 15% ↑ 17%


MKT (20)
SALES (20)
OP (20)
REMARKS

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