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    PC Repair Technician

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    Fairuz Hanafiah
    This document provides an overview of the role and responsibilities of a PC repair technician. It discusses how technicians interact with customers, the tools they use to diagnose and repair computer issues, and their process for troubleshooting problems. Technicians must set clear expectations with customers, use specialized equipment to identify issues, and follow a systematic approach to determine the root cause of issues and verify that repairs are complete.

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    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd

    PC Repair Technician

    Uploaded by

    Fairuz Hanafiah
    172 views16 pages
    This document provides an overview of the role and responsibilities of a PC repair technician. It discusses how technicians interact with customers, the tools they use to diagnose and repair computer issues, and their process for troubleshooting problems. Technicians must set clear expectations with customers, use specialized equipment to identify issues, and follow a systematic approach to determine the root cause of issues and verify that repairs are complete.

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    20854132 PC Repair Technician(2)

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    This document provides an overview of the role and responsibilities of a PC repair technician. It discusses how technicians interact with customers, the tools they use to diagnose and repair computer issues, and their process for troubleshooting problems. Technicians must set clear expectations with customers, use specialized equipment to identify issues, and follow a systematic approach to determine the root cause of issues and verify that repairs are complete.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    172 views16 pages

    PC Repair Technician

    Uploaded by

    Fairuz Hanafiah
    This document provides an overview of the role and responsibilities of a PC repair technician. It discusses how technicians interact with customers, the tools they use to diagnose and repair computer issues, and their process for troubleshooting problems. Technicians must set clear expectations with customers, use specialized equipment to identify issues, and follow a systematic approach to determine the root cause of issues and verify that repairs are complete.

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    You are on page 1of 16

    PC Repair Technician

    By Ben Dennis

    Objectives
    How a PC Tech deals with customers Tools needed by the PC tech How PC a Tech works inside a computer
    case How The PC Tech approaches and solves a problem or problems

    DennisGuide to Hardware, A+ Engineering

    4e

    Introduction
    Repair Skills:

    Using common-sense guidelines to isolate


    and solve problems Working inside the computer case Determining if a problem occurs before or after a boot Troubleshooting and solving failed boot problems Troubleshooting Intermittent problems
    A+ Guide to Hardware, 4e Dennis Engineering 3

    Customer Interaction
    Set and agree on repair costs and fees before
    doing any repair work. Ask detailed questions about the computer, the problems it has and what happened when it stopped working Ask if manuals, CDs, DVDs and other computer information can be obtained for the repairs from the customer Give the customer an estimate, that must be agreed on, before repairs begin
    A+ Guide to Hardware, Dennis Engineering A+ Guide to Hardware, 4e 4

    PC Support Technician Tools


    Help Repair a computer Help diagnose and repair computer problems Criteria for choosing tools: Level of PC support expected to provide Amount of money that can be spend Some essential tools: Ground bracelet, ground mat, antistatic bags Assortment of hand tools and test equipment Recovery CD, DVD, or USB Drive for target OS and other required software Store tools in toolbox for PC troubleshooting
    Dennis Engineering A+ Guide to Hardware,

    4e

    PC technician tools

    Dennis Engineering A+ Guide to Hardware,

    4e

    Recovery CDs

    Used to boot a system Also used to repair and reinstall Windows Primary recovery CD sources PC manufacturer (preferred) Operating system distributor, such as Microsoft Some hard drives have a hidden recovery partitions A hidden partition can be used to reinstall Windows A utility for creating recovery CDs may be provided Access hidden utilities by pressing a Fn key at startup

    Dennis Engineering A+ Guide to Hardware,

    4e

    The Repair Tech must Deal with Dust


    Dust accumulates in layers over components Two major problems due to dust blankets
    PC components directly overheat Cooling fans jam, also resulting in overheating Maintenance task: remove the layer of dust Two tools used to remove dust: Antistatic vacuum Compressed air

    Dennis Engineering A+ Guide to Hardware,

    4e

    How Repair Techs work inside Computers


    Objective: dismantle a computer, put it back together Some safety precautions techs follow:
    Make notes that help backtrack Keep screws and other hardware orderly Do not stack boards on top of each other Do not touch the chips on circuit boards Do not use a graphite pencil to change DIP settings Turn off the power, unplug and ground the computer Do not remove covers of monitors or power supplies Keep components away from hair and clothing
    Dennis Engineering A+ Guide to Hardware,

    4e

    How Repair Techs deal with Static Electricity


    Build-up of charge due to absence of conductors Electrostatic discharge (ESD)
    Due to dissimilar electrical surfaces making contact Only 10 volts of ESD can damage PC components Walking across carpet generates up to 12,000 volts Two types of damage: catastrophic and upset failure Tools and methods for grounding Ground bracelet, ground mats, static shielding bags, antistatic gloves

    Dennis Engineering A+ Guide to Hardware,

    4e

    10

    A ground bracelet, which protects computer components from ESD, can clip to the side of the computer case and eliminate ESD
    Dennis Engineering A+ Guide to Hardware,

    4e

    11

    How Repair Techs Troubleshoot a PC Problem


    They make no assumptions and check simple things first They dont overlook the obvious and they isolate the
    problem; eliminating the unnecessary items They approach problems systematically and make backups before making any changes They use troubleshooting tools, equipment and procedures (both hardware and software) They use Post diagnostic cards, Diagnostic software, and General-Purpose Utility Software (Antivirus security testing, recovery, tune-up and benchmarking software) They use outside help when necessary (computer OEMs, other techs, and the internet)
    Dennis Engineering A+ Guide to Hardware,

    4e

    12

    Steps Techs use to Solving a PC Problem


    Four-step problem solving process:
    Step 1: Interview the Customer Step 2: Back up data Step 3: Solve the problem Step 4: Verify the fix and document the solution

    Dennis Engineering A+ Guide to Hardware,

    4e

    13

    Investigating the Computer Problem


    What OS is installed? What physical components are installed, CPU, memory
    type, drives, expansion cards, peripherals, and networks What is the nature of the problem-occurred before or after boot? Failed to Boot? Any error Messages? Does the computer hang? Can the problem be duplicated? ISOLATING THE PROBLEM: Eliminate simple things first Eliminate the unnecessary Trade good for suspected bad Trade suspected bad for good
    Dennis Engineering A+ Guide to Hardware,

    4e

    14

    Preparing a Computer for Shipping


    Adverse factors to consider:
    Rough handling Exposure to water, heat, and cold Misplacement or theft of computer Some shipping guidelines to follow: Backup the hard drive onto a backup medium Remove inserted disks, tape cartridges, or CDs Coil and secure all external cords Separately wrap hardware components Purchase insurance on the shipment
    Dennis Engineering A+ Guide to Hardware,

    4e

    15

    References
    Tools from Tecratools.com Visuals from TechRepublic.com

    Dennis Engineering A+ Guide to Hardware,

    4e

    16

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