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    Atm Questionnaire

    Uploaded by

    yuvashankar
    This document appears to be a questionnaire about customers' use of and satisfaction with ATM services. It contains 19 multiple choice and open-ended questions about respondents' demographics, ATM card usage patterns, reasons for using ATMs, satisfaction with various ATM features, additional services desired from ATMs, and any issues experienced. The questions cover topics such as frequency of ATM use, purposes for using ATMs, time spent waiting and during transactions, experiences with fraud, opinions on ease of use, security and other factors, ranking of additional services, currency denomination availability, and suggestions for improvements.

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    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd

    Atm Questionnaire

    Uploaded by

    yuvashankar
    5K views3 pages
    This document appears to be a questionnaire about customers' use of and satisfaction with ATM services. It contains 19 multiple choice and open-ended questions about respondents' demographics, ATM card usage patterns, reasons for using ATMs, satisfaction with various ATM features, additional services desired from ATMs, and any issues experienced. The questions cover topics such as frequency of ATM use, purposes for using ATMs, time spent waiting and during transactions, experiences with fraud, opinions on ease of use, security and other factors, ranking of additional services, currency denomination availability, and suggestions for improvements.

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    © Attribution Non-Commercial (BY-NC)

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    This document appears to be a questionnaire about customers' use of and satisfaction with ATM services. It contains 19 multiple choice and open-ended questions about respondents' demographics, ATM card usage patterns, reasons for using ATMs, satisfaction with various ATM features, additional services desired from ATMs, and any issues experienced. The questions cover topics such as frequency of ATM use, purposes for using ATMs, time spent waiting and during transactions, experiences with fraud, opinions on ease of use, security and other factors, ranking of additional services, currency denomination availability, and suggestions for improvements.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    5K views3 pages

    Atm Questionnaire

    Uploaded by

    yuvashankar
    This document appears to be a questionnaire about customers' use of and satisfaction with ATM services. It contains 19 multiple choice and open-ended questions about respondents' demographics, ATM card usage patterns, reasons for using ATMs, satisfaction with various ATM features, additional services desired from ATMs, and any issues experienced. The questions cover topics such as frequency of ATM use, purposes for using ATMs, time spent waiting and during transactions, experiences with fraud, opinions on ease of use, security and other factors, ranking of additional services, currency denomination availability, and suggestions for improvements.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
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    The document appears to be a questionnaire about ATM usage, including demographics, frequency of use, satisfaction levels and additional services.

    The questionnaire aims to understand demographics, ATM usage patterns, satisfaction levels with various factors of ATM services and additional services availed from ATM centers.

    The questionnaire asks about additional services provided by banks at ATM centers like cash deposit, cheque deposit, bill payment, phone banking, account transfer, mini statements etc.

    QUESTIONNAIRE 1. 2. Name Age a. c. 3. Below 20 31 40 b. 21 30 d.

    41 and above

    Occupation a. d. Agriculture Professional b. Govt. Employee d. Others. c. Private Employee

    4.

    Sex a. Male b. Female

    5.

    Educational Qualification a. c. 6. School level Professional b. College level d.. Other qualification

    Family Income per month a. c. Below 3000 5001 to 10000 b. 3001 to 5000 d. Above 10001

    7.

    Which of these is the most important reason for possessing ATM card/s? (Tick one or more) a.) Bank offered Free c.) Availability of many ATM centres e) Others (specify) ________________ b) For emergency purpose d.) 24 hour accessibility

    How frequently do you use ATM card in a week? a.)Less than 3 times c.)5 8 times b.)3 5 times d.)More than 8 times

    9.

    What is the purpose/s for using ATM? (Tick one or more) a)Cash withdrawal c) Balance Transfer b)Balance enquiry d) Other (Specify)______________
    1

    10. How much time do you spend waiting in queue at ATM? Less than 5 mins 5 mins to 10 mins 10 mins or more

    11. How long does it take to process your transaction at the ATM centre? Less than 5 mins 5 mins to 10 mins 10 mins or more

    12. Have you ever been cheated or your ATM has been misused without your permission Yes No

    13. Did you complaint for the fraud and any action taken by Bank Authority Yes No

    14. What is your opinion about following factors? Sl. No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Factors Ease of use Service Security The variety of transactions Costs of services ATMs network Information provided related to promotional campaigns Instructions clarity Operations rapidity No. of ATM Centers Location of ATM Centers Bill payments Inter-bank account transfer Transaction Alert Quality of currency Highly Satisfied Satisfied Neutral Dissatisfied Highly Satisfied

    15. Rank the additional services provided by your bank at ATM Centres? S.NO 1 2 3 4 5 6 7 FACILITIES Cash Deposit Cheque Deposit Bill Payment Phone Bank Account Transfer Mini statement Others RANK

    16.

    Do the ATM centres provide the denominations of currency you require? a) Always b) sometimes c) never

    17.

    Do they run out of cash frequently? a)Always b) sometimes c)never

    18.

    What according to you are the shortcomings of your bank ATM centre? __________________________________________________________

    19.

    What extra facilities do you expect from an ATM centre? Please specify____________________________________

    Thank You

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