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17-03-2012
Session 09 Agenda
Production & Operations Management
Oxford College of Business Management 2nd Semester MBA
Instructor: R.Rao
Job Design Work Methods Work Measurement Various Techniques of Method Study and Work Measurement
What is Job Design? Defined

Job design is the function of specifying the work activities of an individual or group in an organizational setting The objective of job design is to develop jobs that meet the requirements of the organization and its technology and that satisfy the jobholders personal and individual requirements
Who
Mental and physical characteristics of the work force
Job Design Decisions

What Where
Geographic locale of the organization; location of work areas
When
Why
Organizational rationale for the job; objectives and motivation of the worker
How
Tasks to be performed
Time of day; time of occurrence in the work flow
Method of performance and motivation
Ultimate Job Structure
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Trends in Job Design

Quality control as part of the worker's job
Trends in Job Design (Continued)

Extensive use of temporary workers
Cross-training workers to perform multi skilled jobs

Automation of heavy manual work Creating alternative workplaces Organizational commitment to providing meaningful and rewarding jobs for all employees
Employee involvement and team approaches to designing and organizing work "Informating" ordinary workers through e-mail and the Internet
Behavioral Considerations in Job Design

Balancing the specialization in a job and its content through enrichment can give us.
Sociotechnical Systems
Focuses on the interaction between technology and the work group by looking at.
Degree of Specialization
Ultimate Job Structure
Job Enrichment (vs. Enlargement)
Process Technology Needs
Task Variety Skill Variety Feedback Task Identity Task Autonomy
Worker/Group Needs
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Physical Considerations in Job Design Work physiology sets work-rest cycles according to the energy expended in various parts of the job. The harder the work, the more the need for rest periods. Ergonomics is a term used to describe the study of the physical arrangement of the work space together with tools used to perform a task. Fit the work to the body rather than forcing the body to conform to the work.
Work Methods
A Production Process
Workers Interacting with Other Workers
Ultimate Ultimate Job Design
Job Design
Worker at a Fixed Workplace
Worker Interacting with Equipment
Steps of Work Methods Analysis

1. Make an initial investigation of the operation 2. Decide what level of analysis is appropriate 3. Get suggestions from anyone familiar with operation 4. Thoroughly describe and evaluate present method 5. Devise a new proposed method 6. Compare new and present methods 7. Modify the proposed method 8. Perform the proposed method on a trial basis 9. Install the proposed method and train workers 10. Check on new method periodically
Work Measurement Defined

Work measurement is a process of analyzing jobs for the purpose of setting time standards Why use it? Schedule work and allocate capacity
Motivate and measure work performance Evaluate performance Provide benchmarks
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Work Measurement
Work measurement refers to the process of estimating the amount of worker time required to produce one unit of output. A goal of work measurement is to develop labor standards that can be used for planning and controlling operations.
Labor Standards
A labor standard is the number of workerminutes required to complete an element, operation, or product under ordinary operating conditions. Ordinary operating conditions refers to a hypothetical average situation .. average or typical worker, material, machinery, environment, etc.
Labor Standards
Labor standards are used in:
Cost estimation Pricing of products and services Incentive pay systems Capacity planning Production scheduling
Labor Standards
A labor standard can be determined using one or more of the following approaches:
Time study Work sampling Predetermined time standards ----------- subjective ----------- Historical standards Supervisor estimates
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Time Study
Suitable Jobs Job performed by a single worker in a fixed location Job involves repetitive short cycles Job expected to continue unchanged for a long period Job produces large quantities of output Resulting time standard must be very accurate
Time Study
Analysts use stop-watches to time the operation being performed by workers These observed times are then converted into labor standards The labor standards are expressed in minutes per unit of output for the operation
Determining Labor Standards from Time Studies

Performance Rating Allowance Fraction

1. Make sure correct methods are being used to perform the operation being studied. 2. Break the operation down into basic tasks (elements). 3. Determine how many cycles to time. A cycle is one complete set of the elemental tasks. 4. Observe and record the elapsed time for each element for the number of required cycles. . . . more
Observed Time
Normal Time
Standard Time
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5. For each element, estimate the observed workers performance rating. A rating of 1.00 indicates the worker is working at normal speed. 6. Compute the allowance fraction for the operation. The allowance fraction is the fraction of time that workers cannot work through no fault of their own. . . . more

7. Compute the mean observed time for each element: = (Sum of observed element times) (Number of cycles timed)
8. Compute the element normal time for each element: = (Mean observed time) x (Performance rating) . . . more

9. Compute the total normal time for the entire operation: = (Sum of element normal times for all elements) 10. Compute the labor standard for the operation: = (Total normal time) / (1 - Allowance fraction)
Example: Time Study Approach

In a time study of a manufacturing operation, the average time observed to complete a product was 8.6 minutes. The performance rating applied to the observed worker was 0.95 and the allowance during an 8-hour shift was 12.5% or 60 minutes. Compute the labor standard.
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Example: Time Study Approach

Observed time = 8.6 minutes Performance rating = 0.95 Allowance fraction = 0.125 Normal time = Observed time x Performance rating = 8.6 x 0.95 = 8.17 minutes Standard Time = Normal time / (1 - Allowance) = 8.17 / (1 - .125) = 8.17 / (0.875) = 9.337 minutes
Work Sampling
The work of one or more employees is randomly sampled at periodic intervals Noted is the proportion of the total operation that is accounted for in one particular activity The results of these studies are used to:
Set allowances used in labor standards Set labor standards
Work Sampling
Suitable Jobs Job performed by a single worker in a fixed location Job involves repetitive short cycles Job expected to be changed periodically as customer orders change Job produces relatively small quantities of output Resulting time standard used for accounting cost standard, pricing analysis, and production planning
Example: Work Sampling

A work sampling study was performed on an electronic assembly operation at OK Instruments. The study covered an 8-hour shift with a single worker. The results of the study were: Activity Assemble Units Allowances % of Workers Time 80 20
If the worker received a performance rating of 1.20 on the Assemble Units activity and 400 units were assembled during the study, what is the labor standard for this operation?
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1) Compute the average time per assemble: = Total Minutes of Assembly Work Number of Units Assembled = .8(480)/400 = .960 minutes per unit 2) Compute the normal time per unit: = (Average Time per Unit)(Performance Rating) = .960(1.20) = 1.152 minutes per unit

3) Compute the labor standard: = Normal Time/(1 Allowance Fraction) = 1.152/(1 - .20) = 1.44 minutes per unit
Predetermined Time Standards

Commonly used for new operations or new products When labor standard must be determined in advance of performing an operation Utilize data that have been historically developed for basic body movements, elements of operations, and entire operations Many predetermined time standard systems are used: Work factor Methods-time measurement (MTM) Basic motion time (BMT) study and others
Predetermined Time Standards

Suitable Jobs Job performed by many workers over a compact area Tasks may involve little repetition, but if repetitious the cycles are very long Workers must be observed by a single analyst A moderate degree of accuracy in the labor standard is desirable, but a time study is too costly Only large elements of work need to be observed Little detail is needed in setting the time standard
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Subjective Methods
Suitable Jobs Any job or group of jobs in which:
Very accurate labor standards are not required, or The cost of time study, predetermined time standards, and work sampling is prohibitive
Learning Curves
At the start of production runs:
Workers are unfamiliar with their tasks Time it takes to produce the first few units is high
As the workers learn their tasks:

Their output per day increases up to a point Then their output levels off to a rather constant rate
Learning Curves
Most aircraft manufacturing tasks experience an 80% learning rate Labor-hours required to assemble an aircraft is reduced by a factor of 0.8 as the production quantity doubles
If first aircraft assembled requires 100 labor-hours Second aircraft would require 80 labor-hours Fourth aircraft would require 64 labor-hours Eighth aircraft would require 51.2 labor-hours and so on
120 100 80 60 40 20
Learning Curves
LaborLabor-Hours for nth Unit
Aircraft Assembly 80% Learning Curve
10 20 30 40 50 60 70 80 90 100 110 120 130
Unit Number (n) (n
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Learning Curves
By analyzing workers learning situations, we are able to estimate:
The average number of labor-hours required per unit for N units in a production run The total number of labor-hours required to produce N units in a production run The exact number of labor-hours required to produce the nth unit of a production run
Employee Health & Safety

Several regulations and government agencies monitor and control;
OSHA - safety and health in the workplace. Federal... pro-active Workers Compensation - safety and health in the workplace. State .... re-active EPA - Environmental protection outside of the workplace. Federal... pro-active
Safety and Health departments in plant
Wrap-Up: World-Class Practice

World class companies recognize employees are of strategic and tactical importance Workers must have problem-solving abilities and be trained, cross-trained, educated and empowered so that they can work in teams and respond to customer needs Organizational structure must be developed to encourage full use of employees Information is the main media of management
References...
Most slides in this presentation were taken from the original presentations shown below:
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References... (contd)
Most slides in this presentation were taken from the original presentations shown below:
Questions!
Thank You!
Backup
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17-03-2012

What is Job Design? Defined

Job Design Decisions

Time of day; time of occurrence in the work flow

Method of performance and motivation

Ultimate Job Structure

Trends in Job Design

Trends in Job Design (Continued)

Cross-training workers to perform multi skilled jobs

Behavioral Considerations in Job Design

Ultimate Job Structure

Job Enrichment (vs. Enlargement)

Process Technology Needs

Task Variety Skill Variety Feedback Task Identity Task Autonomy

Workers Interacting with Other Workers

Ultimate Ultimate Job Design

Worker at a Fixed Workplace

Worker Interacting with Equipment

Steps of Work Methods Analysis

Work Measurement Defined

Determining Labor Standards from Time Studies

Determining Labor Standards from Time Studies

Determining Labor Standards from Time Studies

Determining Labor Standards from Time Studies

Determining Labor Standards from Time Studies

Example: Time Study Approach

Example: Time Study Approach

Example: Work Sampling

Example: Work Sampling

Example: Work Sampling

Predetermined Time Standards

Predetermined Time Standards

As the workers learn their tasks:

Aircraft Assembly 80% Learning Curve

10 20 30 40 50 60 70 80 90 100 110 120 130

Unit Number (n) (n

Employee Health & Safety

Safety and Health departments in plant

Wrap-Up: World-Class Practice

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