Combined Office Automation (EDNet)

Exhibit 300: Part I: Summary Information and Justification (All

Capital Assets)

Overview

Date of Submission: 9/11/2006

Agency: Department of Education
Bureau: Office of the Chief Information
Officer
Name of this Capital Asset: Combined Office Automation
(EDNet)
Unique Project (Investment) 018-24-02-00-01-1020-00
Identifier: (For IT investment
only, see section 53. For all other,
use agency ID system.)
What kind of investment will this Operations and Maintenance
be in FY2008? (Please NOTE:
Investments moving to O&M ONLY
in FY2008, with
Planning/Acquisition activities
prior to FY2008 should not select
O&M. These investments should
indicate their current status.)
What was the first budget year FY2001 or earlier
this investment was submitted to
OMB?
Provide a brief summary and justification for this investment,
including a brief description of how this closes in part or in
whole an identified agency performance gap:
The Office of the Chief Information Officer (OCIO) is responsible for
providing shared common enabling information technology (IT)
infrastructure and services. ED's infrastructure, referred to as EDNet, is
a major initiative and is classified as a Mission Critical General Support
System. The EDNet project supports the Administration line of business
and promotes the delivery of enterprise-wide hardware and software to
ED program offices for all seven lines of ED's business. EDNet funding
is important because it directly or indirectly supports the following
services by providing a single technology platform for business
applications supporting ED's internet portals including ED.gov, ED's
intranet called connectED, email, basic business tools used throughout
ED including the Microsoft Office Suite, budget formulation, general
ledger, financial management, payroll, employee evaluations,
purchasing, contracts, grants, asset management, travel, and other
applications. The Combined Office Automation/Infrastructure/Telecomm
Exhibit 300 serves as the umbrella Exhibit 300 for the Department of
Education's office automation-related activities. As such, it incorporates
the EDNet investment, which is by far its major component, as well as
29 much smaller investments, as follows: 'ADP Equipment - Executive
Office' (OIIA), 'Blackberries', 'ccmMercury IT Equipment & Software',
'Communications - Cell Phones/Blackberries', 'Group Systems
Hardware/Software Upgrades', 'HQ IT Equipment Upgrades',
'Information Tech. Refreshment and Placement', 'IT Services', 'Labor for
Installs, Moves, Additions, and Changes (IMAC) - Local Telecom
Services', 'Lexis Nexis', 'OCO Webcasting', 'ODS IT Equipment and
Software', 'Office Automation Acquisition', 'Office Automation
Equipment - OCFO', 'OM Office Automation', 'OPEPD IT Equipment and
Software', 'OPEPD/BS IT Equipment and Software', 'OPEPD/PPSS IT
Equipment and Software', 'OPEPD/PPSS IT Equipment and Software',
'OS Cell Phones and BlackBerrys', 'OS IT Equipment and Software',
'OS/WHITCU IT Equipment and Software', 'OSERS Internet Special Task
Order Contract', 'OUS/IT Equipment and Software', 'Regional IT
Equipment Upgrades', 'Telecommunications', and 'WebCIMS'.
Did the Agency's Yes
Executive/Investment Committee
approve this request?
a. If "yes," what was the date of 1/1/1997
this approval?
10. Did the Project Manager Yes
review this Exhibit?
Has the agency developed and/or No
promoted cost effective, energy
efficient and environmentally
sustainable techniques or
practices for this project.
a. Will this investment include Yes
electronic assets (including
computers)?
b. Is this investment for new No
construction or major retrofit of a
Federal building or facility?
(answer applicable to non-IT
assets only)
 1. If "yes," is an ESPC or UESC
being used to help fund this
investment?
2. If "yes," will this
investment meet sustainable
design principles?
3. If "yes," is it designed to be
30% more energy efficient than
relevant code?
Does this investment support one Yes
of the PMA initiatives?
If "yes," check all that apply:
a. Briefly describe how this EDNET is an enterprise-wide IT
asset directly supports the platform through which ED
identified initiative(s)? offers greater services at lower
cost through eGov, and meets
high public demand for eGov
services. EDNET provides a
technical infrastructure from
which core services are offered
to internal & external
customers. IT enables ED to
enjoy economies of scale by
providing common enabling
services to imp decision-making,
financial benefits, imp customer
service, fulfilling external req,
imp timeliness/reduced cycle
time & reducing costs.
Does this investment support a No
program assessed using the
Program Assessment Rating Tool
(PART)? (For more information
about the PART, visit
www.whitehouse.gov/omb/part.)
a. If "yes," does this investment No
address a weakness found during
the PART review?
b. If "yes," what is the name of
the PART program assessed by
OMB's Program Assessment
Rating Tool?
 c. If "yes," what PART rating did
it receive?
Is this investment for information Yes
technology?
If the answer to Question: "Is this investment for information
technology?" was "Yes," complete this sub-section. If the
answer is "No," do not answer this sub-section.
For information technology investments only:
What is the level of the IT Level 3
Project? (per CIO Council PM
Guidance)
What project management (2) Project manager
qualifications does the Project qualification is under review for
Manager have? (per CIO Council this investment
PM Guidance):
Is this investment identified as No
"high risk" on the Q4 - FY 2006
agency high risk report (per
OMB's "high risk" memo)?
Is this a financial management No
system?
a. If "yes," does this investment No
address a FFMIA compliance area?
1. If "yes," which compliance
area:
2. If "no," what does it
address?
b. If "yes," please identify the system name(s) and system
acronym(s) as reported in the most recent financial systems
inventory update required by Circular A-11 section 52

What is the percentage breakout for the total FY2008 funding

request for the following? (This should total 100%)
Hardware 20.000000
Software 9.000000
Services 68.000000
Other 3.000000
If this project produces N/A
information dissemination
products for the public, are these
 products published to the Internet
in conformance with OMB
Memorandum 05-04 and included
in your agency inventory,
schedules and priorities?
Are the records produced by this No
investment appropriately
scheduled with the National
Archives and Records
Administration's approval?

Summary of Funding

Provide the total estimated life-cycle cost for this investment by

completing the following table. All amounts represent budget
authority in millions, and are rounded to three decimal places.
Federal personnel costs should be included only in the row
designated "Government FTE Cost," and should be excluded
from the amounts shown for "Planning," "Full Acquisition," and
"Operation/Maintenance." The total estimated annual cost of
the investment is the sum of costs for "Planning," "Full
Acquisition," and "Operation/Maintenance." For Federal
buildings and facilities, life-cycle costs should include long term
energy, environmental, decommissioning, and/or restoration
costs. The costs associated with the entire life-cycle of the
investment should be included in this report.
Table 1: SUMMARY OF SPENDING FOR PROJECT PHASES
(REPORTED IN MILLIONS)
(Estimates for BY+1 and beyond are for planning purposes
only and do not represent budget decisions)
PY - 1 BY + BY + BY + BY + 4
PY CY BY
and 1 2 3 and Total
2006 2007 2008
Earlier 2009 2010 2011 Beyond
Planning
Budgetary 0 0 0 0
Resources
Acquisition
Budgetary 0 0.1 0.143 0.142
Resources
Subtotal Planning & Acquisition
 Budgetary 0 0.1 0.143 0.142
Resources
Operations & Maintenance
Budgetary 58.1499 39.744 38.2665 40.9945
Resources
TOTAL
Budgetary 58.1499 39.844 38.4095 41.1365
Resources
Government FTE Costs
Budgetary 1.2661 1.2294 1.2509 1.2967
Resources
Number of 0 2.000 2.000 2.000
FTE
represented
by Costs:
Note: For the cross-agency investments, this table should
include all funding (both managing partner and partner
agencies). Government FTE Costs should not be included as part
of the TOTAL represented.

2. Will this project require the No

agency to hire additional FTE's?
a. If "yes," How many and in
what year?
3. If the summary of spending has changed from the FY2007
President's budget request, briefly explain those changes:
In fiscal year 2007, EDNet is requesting $36,695 in funding broken
down as follows: Customer Support & Operations - $8,734; Project
Management Team - $3,723; Network Services Team - $2,366; and
EDNet contractor labor $21,872. Deliverables under Customer Support
& Operations include $3,061 for software & maintenance, $2,238 for
Hardware & Maintenance, $229 for Other Services, $2,957 for
Hardware Break/Fix and $249 for Desktop Break/Fix. Deliverables
under Project Management Team include $563 for Hardware and
Maintenance, $2,394 for Regional Moves, $111 for Other Services and
$655 for IV&V Services. Deliverables under Network Services Team
include $356 for Software & Maintenance, $1,137 for Hardware &
Maintenance and $873 for Other Services. The EDNet contract provides
information technology support services needed to operate and
maintain ED's network infrastructure, referred to as EDNet. The
President's Budget for this investment totaled $41,556. This request is
 approximately 12% less than the President's Budget and $1.6M less
than the FY 2006 allocation.

Performance Information

In order to successfully address this area of the exhibit 300,

performance goals must be provided for the agency and be
linked to the annual performance plan. The investment must
discuss the agency's mission and strategic goals, and
performance measures must be provided. These goals need to
map to the gap in the agency's strategic goals and objectives
this investment is designed to fill. They are the internal and
external performance benefits this investment is expected to
deliver to the agency (e.g., improve efficiency by 60 percent,
increase citizen participation by 300 percent a year to achieve
an overall citizen participation rate of 75 percent by FY 2xxx,
etc.). The goals must be clearly measurable investment
outcomes, and if applicable, investment outputs. They do not
include the completion date of the module, milestones, or
investment, or general goals, such as, significant, better,
improved that do not have a quantitative or qualitative
measure.
Agencies must use Table 1 below for reporting performance
goals and measures for all non-IT investments and for existing
IT investments that were initiated prior to FY 2005. The table
can be extended to include measures for years beyond FY 2006.

Performance Information Table 1:

Fiscal Strategic Performance Actual/baseline Planned Performance
Year Goal(s) Measure (from Previous Performance Metric
Supported Year) Metric Results
(Target) (Actual)
2003 Goal 6. (See footnote (See footnote Number of 4,535 with a
Establish below)*90% below)*90% Help Desk Satisfactory
Management Satisfactory Customer Rating
Excellence, Rating on Surveys
Objective Completed received
6.3: Manage Customer
Information Surveys
Technology
resources
 using e-gov,
to improve
service for
our
customers
and
partners.
2003 Technology (See footnote (See footnote On-line EDNet 3,746 hours of
resources below)*99% below)99% availability 3,750 during
using e-gov, Network the period
to improve Availability during between June
service for 7 AM to 10 PM, 02 and May 03
our EST, M-F,
customers excluding Federal
and Holidays (primary
partners. period of
operation)
2003 Goal 6. (See footnote (See footnote On-line E-Mail 3,748 hours of
Establish below)*99% below) 99% E- application 3,750 during
Management Mail Service availability the period
Excellence, Availability during between June
Objective primary period of 02 and May 03
6.3: Manage operation
Information
Technology
resources
using e-gov,
to improve
service for
our
customers
and
partners.
2003 Goal 6. (See footnote (See footnote On-line EDNet 3,746 hours of
Establish below) *100% below) 100% availability 3,750 during
Management voice, video and the period
Excellence, data between June
Objective communications 02 and May 03
6.3: Manage during primary
Information period of
Technology operation
resources
using e-gov,
 to improve
service for
our
customers
and
partners.
2003 Goal 6. (See footnote (See footnote Average EDNet Help
Establish below) Providebelow) Help Desk minutes it Desk Priority 1
Management ED customer closure time for takes to close calls were
Excellence, priority 1 calls Priority 1 calls a priority 1 closed within
Objective with closure within 90 call 33.417
6.3: Manage times within minutes. minutes on
Information 90 minutes. average during
Technology the previous
resources 12 months
using e-gov,
to improve
service for
our
customers
and
partners.
2003 Goal 6. (See footnote (See footnote Average EDNet Help
Establish below) Providebelow) Help Desk minutes it Desk Priority 2
Management ED customer closure time for takes to close calls were
Excellence, Priority 2 calls Priority 2 calls a priority 2 closed within
Objective with closure within 180 call 66.1111
6.3: Manage times within minutes. minutes on
Information 180 minutes average during
Technology the previous
resources 12 months
using e-gov,
to improve
service for
our
customers
and
partners.
2004 Goal 6. (See footnote (See footnote Number of 4,824
Establish below)*90% below)*90% Help Desk Customer
Management Satisfactory Customer Surveys
Excellence, Rating on Surveys received.
Objective Completed received 4,535 with a
 6.3: Manage Customer Satisfactory
Information Surveys Rating
Technology
resources
using e-gov,
to improve
service for
our
customers
and partners
2004 Goal 6. (See footnote (see footnote On-line EDNet 3,749 hours of
Establish below)*99% below) 99% availability 3,750 during
Management Network the period
Excellence, Availability during between June
Objective 7 AM to 10 PM, 03 and May 04
6.3: Manage EST, M-F,
Information excluding Federal
Technology Holidays (primary
resources period of
using e-gov, operation)
to improve
service for
our
customers
and
partners.
2004 Goal 6. (See footnote (See footnote On-line E-Mail 3,748 hours of
Establish below)*99% below) 99% E- application up time of
Management Mail Service availability 3,750 during
Excellence, Availability during the period
Objective primary period of between June
6.3: Manage operation 03 and May 04
Information
Technology
resources
using e-gov,
to improve
service for
our
customers
and
partners.
2004 Goal 6. (See footnote (See footnote On-line EDNet 3,746 hours of
 Establish below) *100%below) 100% availability 3,750 during
Management voice, video and the period
Excellence, data between June
Objective communications 03 and May 04
6.3: Manage during primary
Information period of
Technology operation
resources
using e-gov,
to improve
service for
our
customers
and
partners.
2004 Goal 6. (See footnote (See footnote Average Priority 1 calls
Establish below) Providebelow) Help Desk minutes it average
Management ED customer closure time for takes to close closure time
Excellence, priority 1 calls Priority 1 calls a priority 1 was 52
Objective with closure within 90 call minutes.
6.3: Manage times within minutes.
Information 90 minutes.
Technology
resources
using e-gov,
to improve
service for
our
customers
and partners
2004 Goal 6. (See footnote (See footnote Average Priority 2 calls
Establish below) Providebelow) Help Desk minutes it average
Management ED customer closure time for takes to close closure time
Excellence, Priority 2 calls Priority 2 calls a priority 2 was 10
Objective with closure within 180 call minutes.
6.3: Manage times within minutes.
Information 180 minutes.
Technology
resources
using e-gov,
to improve
service for
our
 customers
and
partners.
2005 Goal 6. *90% (See footnote Number of 3,618
Establish New contract below) *90% Help Desk Customer
Management containing Satisfactory Customer Surveys
Excellence, Service Level Rating on Surveys received.
Objective Agreement Completed received 4,535 with a
6.3: Manage performance Customer Satisfactory
Information indicators was Surveys Rating
Technology awarded April
resources 2005. For new
using e-gov, FY 2006
to improve performance
service for measures, see
our Table 2 (FEA
customers Performance
and Reference
partners. Model).
2005 Goal 6. *99% (See footnote On-line EDnet 3,749 hours of
Establish New contract below)99% availability 3,750 during
Management containing Network the period
Excellence, Service Level Availability during between June
Objective Agreement 7 AM to 10 PM, 03 and May 04
6.3: Manage performance EST, M-F,
Information indicators was excluding Federal
Technology awarded April Holidays (primary
resources 2005. For new period of
using EDnet, FY 2006 operation)
to improve performance
service for measures, see
our Table 2 (FEA
customers Performance
and Reference
partners. Model).
2005 Goal 6. *99% (See footnote On-line E-Mail 3,749 hours of
Establish New contract below) 99% E- application up time of
Management containing Mail Service availability 3,750 during
Excellence, Service Level Availability during the period
Objective Agreement primary period of between June
6.3: Manage performance operation 03 and May 04
Information indicators was
Technology awarded April
 resources 2005. For new
using EDnet, FY 2006
to improve performance
service for measures, see
our Table 2 (FEA
customers Performance
and Reference
partners. Model).
2005 Goal 6. (See footnote (See footnote On-line EDnet 3,746 hours of
Establish below) *100% below) 100% availability 3,750 during
Management voice, video and the period
Excellence, data between June
Objective communications 03 and May 04
6.3: Manage during primary
Information period of
Technology operation
resources
using EDnet,
to improve
service for
our
customers
and
partners.
2005 Goal 6. (See footnote (See footnote Average Priority 1 calls
Establish below) Providebelow) Help Desk minutes it average
Management ED customer closure time for takes to close closure time
Excellence, priority 1 calls Priority 1 calls a priority 1 was 40
Objective with closure within 90 call minutes.
6.3: Manage times within minutes.
Information 90 minutes.
Technology
resources
using EDnet,
to improve
service for
our
customers
and partners
2005 Goal 6. (See footnote (See footnote Average Priority 2 calls
Establish below) Providebelow) Help Desk minutes it average
Management ED customer closure time for takes to close closure time
Excellence, Priority 2 calls Priority 2 calls a priority 2 was 31
 Objective with closure within 180 call minutes.
6.3: Manage times within minutes.
Information 180 minutes.
Technology
resources
using EDnet,
to improve
service for
our
customers
and
partners.
2006 2006 and
beyond
shown in
Table 2.
2006 *Service level
performance
goals are
outlined in the
EDNET
contract

All new IT investments initiated for FY 2005 and beyond must

use Table 2 and are required to use the Federal Enterprise
Architecture (FEA) Performance Reference Model (PRM). Please
use Table 2 and the PRM to identify the performance
information pertaining to this major IT investment. Map all
Measurement Indicators to the corresponding "Measurement
Area" and "Measurement Grouping" identified in the PRM. There
should be at least one Measurement Indicator for at least four
different Measurement Areas (for each fiscal year). The PRM is
available at www.egov.gov.
Performance Information Table 2:
scal Measurement Measurement Measurement Measurement Baseline Planned Actua
ear Area Category Grouping Indicator Improvement Result
to the
Baseline
006 Customer Timeliness and Delivery Time Priority 1 95.00% 99% 80.33%
Results Responsiveness Customer
Support
006 Customer Timeliness and Delivery Time Priority 2 88.88% 95% 34.67%
 Results Responsiveness Customer
Support
006 Customer Timeliness and Delivery Time Priority 3 98.32% 90% 92.67%
Results Responsiveness Customer
Support
006 Mission and Controls and Corrective Network 99.00% 99.6% 100.00%
Business Oversight Action Availability
Results during core
hours.
006 Mission and Information and Information Messaging 99.00% 99.00% 99.99%
Business Technology Management Availability
Results Management (Outlook eMail)
006 Processes and Productivity and Efficiency Timeliness of 97.4 96% 99.87%
Activities Efficiency Backups
performed
when
scheduled.
006 Processes and Productivity and Efficiency Notification of 98.8% 100% 100%
Activities Efficiency Issue &
Security Events
006 Technology Service Availability Server 99.00% 99.6% 100.00%
Accessibility Availability
during core
hours
006 Technology Service Availability Virus 100% 100% 100%
Accessibility Penetrations of
Network
007 Customer Timeliness and Delivery Time Priority 1 95.00% 100% Actual
Results Responsiveness Customer results
Support will be
available
10/2007
(end of
FY).
007 Customer Timeliness and Delivery Time Priority 2 88.88% 100% Actual
Results Responsiveness Customer results
Support will be
available
10/2007
(end of
FY).
007 Customer Timeliness and Delivery Time Priority 3 98.32% 100% Actual
 Results Responsiveness Customer results
Support will be
available
10/2007
(end of
FY).
007 Mission and Controls and Corrective Network 99.00% 99.9% Actual
Business Oversight Action Availability results
Results during core will be
hours. available
10/2007
(end of
FY).
007 Mission and Information and Information Messaging 99.00% 99.9% Actual
Business Technology Management Availability results
Results Management (Outlook eMail) will be
available
10/2007
(end of
FY).
007 Processes and Productivity and Efficiency Timeliness of 97.4 99% Actual
Activities Efficiency Backups results
performed will be
when available
scheduled. 10/2007
(end of
FY).
007 Processes and Productivity and Efficiency Notification of 98.8% 100% Actual
Activities Efficiency Issue & results
Security Events will be
available
10/2007
(end of
FY).
007 Technology Service Availability Server 99.00% 99.6% Actual
Accessibility Availability results
during core will be
hours available
10/2007
(end of
FY).
007 Technology Service Availability Virus 100% 100% Actual
 Accessibility Penetrations of results
Network will be
available
10/2007
(end of
FY).
008 Customer Timeliness and Delivery Time Priority 1 95.00% 100% Actual
Results Responsiveness Customer results
Support will be
available
10/2008
(end of
FY).
008 Customer Timeliness and Delivery Time Priority 2 88.88% 100% Actual
Results Responsiveness Customer results
Support will be
available
10/2008
(end of
FY).
008 Customer Timeliness and Delivery Time Priority 3 98.32% 100% Actual
Results Responsiveness Customer results
Support will be
available
10/2008
(end of
FY).
008 Mission and Controls and Corrective Network 99.00% 99.9% Actual
Business Oversight Action Availability results
Results during core will be
hours. available
10/2008
(end of
FY).
008 Mission and Information and Information Messaging 99.00% 99.9% Actual
Business Technology Management Availability results
Results Management (Outlook eMail) will be
available
10/2008
(end of
FY).
008 Processes and Productivity and Efficiency Timeliness of 97.4 99% Actual
 Activities Efficiency Backups results
performed will be
when available
scheduled. 10/2008
(end of
FY).
008 Processes and Productivity and Efficiency Notification of 98.8% 100% Actual
Activities Efficiency Issue & results
Security Events will be
available
10/2008
(end of
FY).
008 Technology Service Availability Server 99.00% 99.6% Actual
Accessibility Availability results
during core will be
hours available
10/2008
(end of
FY).
008 Technology Service Availability Virus 100% 100% Actual
Accessibility Penetrations of results
Network will be
available
10/2008
(end of
FY).
009 Customer Timeliness and Delivery Time Priority 1 95.00% 100% Actual
Results Responsiveness Customer results
Support will be
available
10/2009
009 Customer Timeliness and Delivery Time Priority 2 88.88% 100% Actual
Results Responsiveness Customer results
Support will be
available
10/2009
009 Customer Timeliness and Delivery Time Priority 3 98.32% 100% Actual
Results Responsiveness Customer results
Support will be
available
10/2009
009 Mission and Controls and Corrective Network 99.00% 99/9% Actual
Business Oversight Action Availability results
Results during core will be
hours available
10/2009
009 Mission and Information and Information Messaging 99.00% 99.9% Actual
Business Technology Management Availability results
Results Management will be
available
10/2009
009 Processes and Productivity and Efficiency Timliness of 97.4% 99% Actual
Activities Efficiency Backups results
performed will be
when available
scheduled. 10/2009
009 Processes and Productivity and Efficiency Notification of 98.8% 100% Actual
Activities Efficiency Issue & results
Security Events will be
available
10/2009
009 Technology Service Availability Server 99.00% 99.6% Actual
Accessibility Availability results
during core will be
hours available
10/2009
009 Technology Service Availability Virus 100% 100% Actual
Accessibility Penetrations of results
Network will be
available
10/2009
010 Customer Timeliness and Delivery Time Priority 1 95.00% 100% Actual
Results Responsiveness Customer results
Support will be
available
10/2010
010 Customer Timeliness and Delivery Time Priority 2 88.88% 100% Actual
Results Responsiveness Customer results
Support will be
available
10/2010
010 Customer Timeliness and Delivery Time Priority 3 98.32% 100% Actual
Results Responsiveness Customer results
 Support will be
available
10/2010
010 Mission and Controls and Corrective Network 99.00% 99.9% Actual
Business Oversight Action Availability results
Results during core will be
hours available
10/2010
010 Mission and Information and Information Messaging 99.00% 99.9% Actual
Business Technology Management Availability results
Results Management (Outlook eMail) will be
available
10/2010
010 Processes and Productivity and Efficiency Timliness of 97.4% 99% Actual
Activities Efficiency Backups results
performed will be
when available
scheduled 10/2010
010 Processes and Productivity and Efficiency Notification of 98.8% 100% Actual
Activities Efficiency Issue & results
Security Events will be
available
10/2010
010 Technology Service Availability Server 99.00% 99.6% Actual
Accessibility Availability results
during core will be
hours available
10/2010

Enterprise Architecture (EA)

In order to successfully address this area of the business case

and capital asset plan you must ensure the investment is
included in the agency's EA and Capital Planning and
Investment Control (CPIC) process, and is mapped to and
supports the FEA. You must also ensure the business case
demonstrates the relationship between the investment and the
business, performance, data, services, application, and
technology layers of the agency's EA.
1. Is this investment included in your agency's target Yes
 enterprise architecture?
a. If "no," please explain why?

2. Is this investment included in the agency's EA Yes

Transition Strategy?
a. If "yes," provide the investment name as identified EDNet
in the Transition Strategy provided in the agency's most
recent annual EA Assessment.
b. If "no," please explain why?

3. Service Reference Model (SRM) Table:

Identify the service components funded by this major IT

investment (e.g., knowledge management, content
management, customer relationship management, etc.).
Provide this information in the format of the following
table. For detailed guidance regarding components,
please refer to http://www.whitehouse.gov/omb/egov/.
Agency Service FEA SRM FEA SRM FEA Service FEA Service Internal B
nt Component Domain Service Type Component Component Component or P
Description Reused Reused UPI External
Name Reuse?
Includes
network
operations,
email, email,
HW& SW,
Maintenance,
Asset / Asset
& Break/Fix at Back Office
Materials Cataloging / No Reuse 2
the End User, Services
Management Identification
Production and
Development
Level of the IT
infrastructure
and contract
labor
Includes Back Office Asset / Asset Transfer, No Reuse 2
network Services Materials Allocation, and
operations, Management Maintenance
email, email,
HW& SW,
Maintenance,
& Break/Fix at
the End User,
Production and
Development
Level of the IT
infrastructure
and contract
labor
Includes
network
operations,
email, email,
HW& SW,
Maintenance,
Asset / Computers /
& Break/Fix at Back Office
Materials Automation No Reuse 2
the End User, Services
Management Management
Production and
Development
Level of the IT
infrastructure
and contract
labor
Includes
network
operations,
email, email,
HW& SW,
Maintenance,
Asset /
& Break/Fix at Back Office Property / Asset
Materials No Reuse 2
the End User, Services Management
Management
Production and
Development
Level of the IT
infrastructure
and contract
labor
Includes Back Office Data Data Recovery No Reuse 2
network Services Management
operations,
email, email,
HW& SW,
 Maintenance,
& Break/Fix at
the End User,
Production and
Development
Level of the IT
infrastructure
and contract
labor
Includes
network
operations,
email, email,
HW& SW,
Maintenance,
& Break/Fix at Back Office Data Loading and
No Reuse 2
the End User, Services Management Archiving
Production and
Development
Level of the IT
infrastructure
and contract
labor
Includes Back Office Development Enterprise No Reuse 3
network Services and Integration Application
operations, Integration
email, email,
nt, HW & SW,
Maintenance,
& Break/Fix at
the End User,
Production and
Development
Level of the IT
infrastructure,
maintaining
the PMO for e-
gov, etc.,
regional
moves, IV&V
and EDNet
improvement
& cost studies,
 and contract
labor
Includes
network
operations,
email, email,
HW& SW,
Maintenance,
& Break/Fix at Back Office Development Instrumentation
No Reuse 2
the End User, Services and Integration and Testing
Production and
Development
Level of the IT
infrastructure
and contract
labor
Includes
network
operations,
email, email,
HW & SW,
Maintenance,
& Break/Fix at
the End User,
Production and
Development
Level of the IT Back Office Development Legacy
No Reuse 3
infrastructure, Services and Integration Integration
nt,
maintaining
the PMO for e-
gov, etc.,
regional
moves, IV&V
and EDNet
improvement
& cost studies,
and contract
labor
Includes Business Business Demand No Reuse 4
network Analytical Intelligence Forecasting /
operations, Services Mgmt
email, HW&
SW,
 Maintenance,
& Break/Fix at
the End User,
network
connections,
audio and
nt,
video, and
Production and
Development
Level of the IT
infrastructure
and contract
labor
Contract labor Business
r for business Analytical Reporting Ad Hoc No Reuse 1
operations Services
Contract labor Business
Standardized /
r for business Analytical Reporting No Reuse 1
Canned
operations Services

Security & Business

Management of Configuration
Reliability Management No Reuse 0
Processes Management
Assurance Services

Security & Business Governance /

Management of
Realiabiliity Management Policy No Reuse 0
Processes
Assurance Services Management

Includes
maintaining
the PMO for e-
gov, etc.,
regional Business Program /
nt Management of
moves, IV&V Management Project No Reuse 2
nd Processes
and EDNet Services Management
r
improvement
& cost studies,
and contract
labor
Includes Business Management of Quality No Reuse 2
nt maintaining Management Processes Management
 the PMO for e-
gov, etc.,
regional
moves, IV&V
nd
and EDNet Services
r
improvement
& cost studies,
and contract
labor
Includes
maintaining
the PMO for e-
gov, etc.,
regional Business
nt Management of Requirements
moves, IV&V Management No Reuse 2
nd Processes Management
and EDNet Services
r
improvement
& cost studies,
and contract
labor
Includes
maintaining
the PMO for e-
gov, etc.,
regional Business
nt Management of Risk
moves, IV&V Management No Reuse 2
nd Processes Management
and EDNet Services
r
improvement
& cost studies,
and contract
labor
Includes Business Organizational Network No Reuse 2
network Management Management Management
operations, Services
email, HW&
SW,
Maintenance,
& Break/Fix at
the End User,
Production and
Development
Level of the IT
infrastructure
 and contract
labor
Includes
network
operations,
email, HW&
SW,
Maintenance,
Business
& Break/Fix at Organizational Workgroup /
Management No Reuse 2
the End User, Management Groupware
Services
Production and
Development
Level of the IT
infrastructure
and contract
labor
Includes
network
operations,
email, HW &
SW,
Maintenance,
& Break/Fix at
the End User,
Production and
Development
Level of the IT
Invoice /
infrastructure; Business
Supply Chain Requisition
network Management No Reuse 4
Management Tracking and
connections, Services
Approval
nt audio & video;
nd maintaining
r the PMO for e-
gov, etc.,
regional
moves, IV&V
and EDNet
improvement
& cost studies,
and contract
labor
Includes Customer Customer Assistance No Reuse 2
network Services Initiated Request
operations,
email, HW&
SW,
Maintenance,
& Break/Fix at
the End User,
Assistance
Production and
Development
Level of the IT
infrastructure
and contract
labor
Includes
network
operations,
email, HW&
SW,
Maintenance,
Customer
& Break/Fix at Customer
Initiated Online Help No Reuse 2
the End User, Services
Assistance
Production and
Development
Level of the IT
infrastructure
and contract
labor
Includes
network
operations,
email, HW&
SW,
Maintenance,
Customer
& Break/Fix at Customer Reservations /
Initiated No Reuse 2
the End User, Services Registration
Assistance
Production and
Development
Level of the IT
infrastructure
and contract
labor
Includes Customer Customer Scheduling No Reuse 2
network Services Initiated
operations, Assistance
email, HW&
SW,
Maintenance,
& Break/Fix at
the End User,
Production and
Development
Level of the IT
infrastructure
and contract
labor
Includes
network
operations,
email, HW&
SW,
Maintenance,
& Break/Fix at Customer Customer Alerts and
No Reuse 2
the End User, Services Preferences Notifications
Production and
Development
Level of the IT
infrastructure
and contract
labor
Includes
network
operations,
email, HW&
SW,
Maintenance,
& Break/Fix at Customer Customer
Personalization No Reuse 2
the End User, Services Preferences
Production and
Development
Level of the IT
infrastructure
and contract
labor
Includes Customer Customer Call Center No Reuse 2
network Services Relationship Management
operations, Management
email, HW&
 SW,
Maintenance,
& Break/Fix at
the End User,
Production and
Development
Level of the IT
infrastructure
and contract
labor
Includes
network
operations,
email, HW&
SW,
Maintenance,
Customer Contact and
& Break/Fix at Customer
Relationship Profile No Reuse 2
the End User, Services
Management Management
Production and
Development
Level of the IT
infrastructure
and contract
labor
Includes
network
operations,
email, HW&
SW,
Maintenance,
Customer Customer /
& Break/Fix at Customer
Relationship Account No Reuse 2
the End User, Services
Management Management
Production and
Development
Level of the IT
infrastructure
and contract
labor
Contract labor Customer
Customer Customer
r for business Relationship No Reuse 1
Services Analytics
operations Management
r Contract labor Customer Customer Customer No Reuse 1
for business Services Relationship Feedback
 operations Management
Contract labor Customer Partner
Customer
r for business Relationship Relationship No Reuse 1
Services
operations Management Management
Contract labor Customer
Customer Product
r for business Relationship No Reuse 1
Services Management
operations Management
Contract labor Customer
Customer
r for business Relationship Surveys No Reuse 1
Services
operations Management
Contract labor
Digital Asset Content Content
r for business No Reuse 1
Services Management Authoring
operations
Contract labor Content
Digital Asset Content
r for business Publishing and No Reuse 1
Services Management
operations Delivery
Contract labor
Digital Asset Content Content Review
r for business No Reuse 1
Services Management and Approval
operations
Contract labor Document
Digital Asset Document
r for business Review and No Reuse 1
Services Management
operations Approval
Contract labor
Digital Asset Document Document
r for business No Reuse 1
Services Management Revisions
operations
Contract labor
Digital Asset Document Library /
r for business No Reuse 1
Services Management Storage
operations
Contract labor
Digital Asset Knowledge Information
r for business No Reuse 1
Services Management Retrieval
operations
Contract labor
Digital Asset Knowledge Information
r for business No Reuse 1
Services Management Sharing
operations
Contract labor Process
Tracking and Case
r for business Automation No Reuse 1
Workflow Management
operations Services
Contract labor Process
Tracking and
r for business Automation Process Tracking No Reuse 1
Workflow
operations Services
r Contract labor Support Collaboration Document No Reuse 1
for business
Services Library
operations
Includes
network
operations,
email, HW&
SW,
Maintenance,
& Break/Fix at Support
Collaboration Email No Reuse 2
the End User, Services
Production and
Development
Level of the IT
infrastructure
and contract
labor
Includes
network
operations,
email, HW&
SW,
Maintenance,
& Break/Fix at Support Shared
Collaboration No Reuse 2
the End User, Services Calendaring
Production and
Development
Level of the IT
infrastructure
and contract
labor
Includes Support Collaboration Task No Reuse 2
network Services Management
operations,
email, HW&
SW,
Maintenance,
& Break/Fix at
the End User,
Production and
Development
Level of the IT
infrastructure
and contract
 labor
Network
connections,
Support Audio
d audio and Communication No Reuse 2
Services Conferencing
r video, and
contract labor
Network
connections, Computer /
Support
d audio and Communication Telephony No Reuse 2
Services
r video, and Integration
contract labor
Includes
network
operations,
email, HW&
SW,
Maintenance,
& Break/Fix at Support Event / News
Communication No Reuse 2
the End User, Services Management
Production and
Development
Level of the IT
infrastructure
and contract
labor
Network
connections,
Support Video
d audio and Communication No Reuse 2
Services Conferencing
r video, and
contract labor

EDNet Support Security

Access Control No Reuse 0
Security Services Management

EDNet Support Security

Cryptography No Reuse 0
Security Services Management

EDNet Support Security Identification No Reuse 0

Security Services Management and
 Authentication

EDNet Support Security Intrusion

No Reuse 0
Security Services Management Detection

Includes
network
operations,
email, HW&
SW,
Maintenance,
& Break/Fix at Support Systems License
No Reuse 2
the End User, Services Management Management
Production and
Development
Level of the IT
infrastructure
and contract
labor
Includes Support Systems Remote No Reuse 4
network Services Management Systems Control
operations,
email, HW &
SW,
Maintenance,
& Break/Fix at
the End User,
Production and
Development
Level of the IT
infrastructure;
network
connections,
audio & video;
maintaining
the PMO for e-
gov, etc.,
regional
moves, IV&V
and EDNet
improvement
& cost studies,
and contract
labor
Includes
network
operations,
email, HW&
SW,
Maintenance,
& Break/Fix at Support Systems Software
No Reuse 2
the End User, Services Management Distribution
Production and
Development
Level of the IT
infrastructure
and contract
labor
Includes
network
operations,
email, HW&
SW,
Maintenance,
& Break/Fix at
the End User,
System
Production andSupport Systems
Resource No Reuse 2
Development Services Management
Monitoring
Level of the IT
infrastructure,
network
connections,
audio and
video, EDNet
security, and
contract labor

Use existing SRM Components or identify as "NEW". A "NEW"

component is one not already identified as a service component
in the FEA SRM.
A reused component is one being funded by another
investment, but being used by this investment. Rather than
answer yes or no, identify the reused service component funded
 by the other investment and identify the other investment using
the Unique Project Identifier (UPI) code from the OMB Ex 300
or Ex 53 submission.
'Internal' reuse is within an agency. For example, one agency
within a department is reusing a service component provided by
another agency within the same department. 'External' reuse is
one agency within a department reusing a service component
provided by another agency in another department. A good
example of this is an E-Gov initiative service being reused by
multiple organizations across the federal government.
Please provide the percentage of the BY requested funding
amount used for each service component listed in the table. If
external, provide the funding level transferred to another
agency to pay for the service.

4. Technical Reference Model (TRM) Table:

To demonstrate how this major IT investment aligns with the

FEA Technical Reference Model (TRM), please list the Service
Areas, Categories, Standards, and Service Specifications
supporting this IT investment.
FEA SRM FEA TRM FEA TRM FEA TRM Service
Component Service Area Service Service Specification (i.e.
Category Standard vendor or product
name)
Computers /
Component Platform
Automation Business Logic Cold Fusion
Framework Dependent
Management
CA Unicenter
Call Center Component Platform
Business Logic ServicePlus Service
Management Framework Independent
Desk
Open Database
Connectivity
Network Component Data Database
(ODBC); Microsoft
Management Framework Management Connectivity
SQL Server; Oracle
SQL Net
Dynamic HTML
(DHTML); Microsoft
Network Component Presentation / Content
Internet
Management Framework Interface Rendering
Information
Explorer
Network Component Presentation / Dynamic Server- Cold Fusion
Management Framework Interface Side Display
Microsoft Internet
Network Component Presentation /
Static Display Information Server
Management Framework Interface
(HTML)
Certificates /
Network Component Secure Sockets
Security Digital
Management Framework Layer (SSL)
Signatures
Supporting Secure Shell (SSH);
Network Component
Security Security Triple DES and
Management Framework
Services SHA-1 (BlackBerry)
Service
Network Access Collaboration / Microsoft Exchange
Access and
Management Channels Communications Server
Delivery
Service Unity
Network Access Collaboration /
Access and software/Cisco MCS
Management Channels Communications
Delivery Servers
Service
Network Access Other Electronic Web Service and
Access and
Management Channels Channels URL
Delivery
Service
Network Access Microsoft Internet
Access and Web Browser
Management Channels Explorer
Delivery
Service
Network Access
Access and Wireless / PDA Blackberry
Management Channels
Delivery
Service
Network Delivery
Access and Internet Sprint/Verizon
Management Channels
Delivery
Service
Network Delivery Microsoft Windows
Access and Intranet
Management Channels Server
Delivery
F5 FirePass (SSL
Service VPN); Citrix
Network Delivery Virtual Private
Access and MetaFrame (IPSec
Management Channels Network (VPN)
Delivery VPN); Cisco VPN
Concentrators
Network Service Service Authentication / Microsoft Active
Management Access and Requirements Single Sign-on Directory; IBM
Delivery Tivoli Identity
Manager, Federal
Identity Manager,
 Tivoli IBM Directory
Directory Integrator
Service
Network Service
Access and Hosting Dedicated
Management Requirements
Delivery
Service Section 508; OMB
Network Service Legislative /
Access and Memo M-05-22
Management Requirements Compliance
Delivery (IPv6)
Service Internet Protocol
Network Service Service
Access and (IP); Microsoft
Management Transport Transport
Delivery Windows Server
Service Supporting Microsoft Internet
Network Service
Access and Network Information Server
Management Transport
Delivery Services (DHCP)
Service
Network Data Format / eXtensible Markup
Interface and Interoperability
Management Classification Language (XML)
Integration
eXtensible
Service
Network Data Stylesheet
Interface and Interoperability
Management Transformation Language
Integration
Transform (XSLT)
Service Microsoft SQL
Network Database /
Platform and Database Server; Oracle
Management Storage
Infrastructure Database Server
EMC Symmetrix
Service
Network Database / NAS/HP
Platform and Storage
Management Storage SAN/StorageWorks
Infrastructure
Storage Arrays
Macromedia Cold
Fusion MX (Web
App Dev); Lsoft
ListServ (Email List
Service Management);
Network Delivery Application
Platform and Verity Content
Management Servers Servers
Infrastructure Classification
Engine; Microsoft
Internet
Information
Services
Network Service Delivery Application Microsoft Windows
Management Platform and Servers Servers Server; Interwoven
Infrastructure Teamsite Server;
 OpenDeploy
Server; Templating
and Development
Suite (Content
Management);
Verity Ultraseek
(Spider & Search);
Elsop LinkScan
(Link Validation and
Error Checking);
Urchin (Web Log
Analyzer)
Microsoft Windows
Server; Real Audio;
Service
Network Delivery RealNetworks Helix
Platform and Media Servers
Management Servers Universal Server
Infrastructure
(Streaming Media);
Cisco IP-TV Servers
IBM Websphere;
Service
Network Delivery RATL Application
Platform and Portal Servers
Management Servers Developer for
Infrastructure
WebSphere
Macromedia Cold
Fusion; SUN
Service
Network Delivery Solaris-SPARC;
Platform and Web Servers
Management Servers Microsoft Internet
Infrastructure
Information Server;
Apache
Service
Network Hardware / Local Area
Platform and Ethernet
Management Infrastructure Network (LAN)
Infrastructure
Service
Network Hardware / Network Devices
Platform and Cisco
Management Infrastructure / Standards
Infrastructure
Service
Network Hardware /
Platform and Peripherals Printer
Management Infrastructure
Infrastructure
HP Proliant;
Service Compaq Proliant;
Network Hardware / Servers /
Platform and Sun Fire; Sun
Management Infrastructure Computers
Infrastructure Enterprise; Sun
Ultra; Sun Netra;
 H.323 (IP); H.320
Service
Network Hardware / Video (ISDN); Cisco
Platform and
Management Infrastructure Conferencing Media Convergence
Infrastructure
Server
Service
Network Hardware / Wide Area Verizon ATM/Sprint
Platform and
Management Infrastructure Network (WAN) Frame Relay/T1
Infrastructure
Service Integrated
Network Software
Platform and Development Visual Studio
Management Engineering
Infrastructure Environment
Service
Network Software Telelogic System
Platform and Modeling
Management Engineering Architect
Infrastructure
Service Software
Network Software
Platform and Configuration CVS (Open Source)
Management Engineering
Infrastructure Management
Service
Network Software Test AC Technologies
Platform and
Management Engineering Management iSmarts
Infrastructure
Computers / Service Microsoft Windows
Support Platform
Automation Platform and Server; Sun
Platforms Dependent
Management Infrastructure Solaris; BSD
Service Components identified in the previous question should
be entered in this column. Please enter multiple rows for FEA
SRM Components supported by multiple TRM Service
Specifications
In the Service Specification field, Agencies should provide
information on the specified technical standard or vendor
product mapped to the FEA TRM Service Standard, including
model or version numbers, as appropriate.

5. Will the application leverage No

existing components and/or
applications across the
Government (i.e., FirstGov,
Pay.Gov, etc)?
a. If "yes," please describe.

6. Does this investment provide Yes

the public with access to a
government automated
information system?
a. If "yes," does customer No
access require specific software
(e.g., a specific web browser
version)?
1. If "yes," provide the NA
specific product name(s) and
version number(s) of the
required software and the date
when the public will be able to
access this investment by any
software (i.e. to ensure
equitable and timely access of
government information and
services).

Exhibit 300: Part III: For "Operation and Maintenance"

investments ONLY (Steady State)

Risk Management

Part III should be completed only for investments which will be

in "Operation and Maintenance" (Steady State) in FY 2008, i.e.,
selected the "Operation and Maintenance" choice in response to
Question 6 in Part I, Section A above.
You should have performed a risk assessment during the early
planning and initial concept phase of this investment's life-
cycle, developed a risk-adjusted life-cycle cost estimate and a
plan to eliminate, mitigate or manage risk, and be actively
managing risk throughout the investment's life-cycle.
Answer the following questions to describe how you are
managing investment risks.
1. Does the investment have a Yes
Risk Management Plan?
a. If "yes," what is the date of 7/31/2006
the plan?
b. Has the Risk Management Yes
Plan been significantly changed
since last year's submission to
 OMB?
c. If "yes," describe any significant changes:
The Risk Management Plan is reviewed and updated on a quarterly
basis. The most recent update is dated 7/31/2006.
2. If there currently is no plan,
will a plan be developed?
a. If "yes," what is the
planned completion date?
b. If "no," what is the strategy for managing the risks?

Cost and Schedule Performance

1. Was operational analysis conducted? Yes

a. If "yes," provide the date the analysis was
completed.
b. If "yes," what were the results?
Monthly reports reflect progress on cost, scope and schedule. In addition, quarterly
reviews are conducted to review performance and risks associated with this investment.
For the primary information technology support contract, periodic reviews are
conducted to review performance against, cost, schedule and performance against the
Service Level Agreements contained in the contract. The project's Risk Mitigation Plan is
updated on a quarterly basis.
c. If "no," please explain why it was not conducted and if there are any
plans to conduct operational analysis in the future:

Complete the following table to compare actual cost performance against the
planned cost performance baseline. Milestones reported may include specific
individual scheduled preventative and predictable corrective maintenance
activities, or may be the total of planned annual operation and maintenance
efforts:
a. What costs are included in the reported Contractor Only
Cost/Schedule Performance information
(Government Only/Contractor Only/Both)?