SERVICE MANUAL

LCD Color Television

32AV500U

Rev.1

For Technical Bulletins, Technical Tips, or other information regarding the service of this model, visit the Toshiba America Consumer Products National Service Division website at: www7.toshiba.com

This model is classified as a green product (*1), as indicated by the underlined serial number. This Service Manual describes replacement parts for the green product. When repairing this green product, use the part(s) described in this manual and lead-free solder (*2). For (*1) and (*2), refer to GREEN PRODUCT PROCUREMENT and LEAD-FREE SOLDER.

TOSHIBA CORPORATION 2008

IMPORTANT NOTICE WARNING: Do not modify or alter the information or data provided herein without prior written consent by Toshiba. Toshiba shall not be liable to anybody for any damages, losses, expenses or costs, if any, incurred in connection with or as a result of such modification or alteration. THE INFORMATION OR DATA HEREIN SHALL BE PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Toshiba shall not be liable for any damages, losses, expenses or costs, if any, incurred in connection with or as a result of use of any information or data provided herein. GREEN PRODUCT PROCUREMENT The EC is actively promoting the WEEE & RoHS Directives that define standards for recycling and reuse of Waste Electrical and Electronic Equipment and for the Restriction of the use of certain Hazardous Substances. From July 1, 2006, the RoHS Directive will prohibit any marketing of new products containing the restricted substances. Increasing attention is given to issues related to the global environmental. Toshiba Corporation recognizes environmental protection as a key management tasks, and is doing its utmost to enhance and improve the quality and scope of its environmental activities. In line with this, Toshiba proactively promotes Green Procurement, and seeks to purchase and use products, parts and materials that have low environmental impacts. Green procurement of parts is not only confined to manufacture. The same green parts used in manufacture must also be used as replacement parts. LEAD-FREE SOLDER WARNING: This product is manufactured using lead-free solder as a part of a movement within the consumer products industry at large to be environmentally responsible. Lead-free solder must be used in the servicing and repair of this product. The melting temperature of lead-free solder is higher than that of leaded solder by 86F to 104F (30C to 40C). Use of a soldering iron designed for lead-based solders to repair product made with lead-free solder may result in damage to the component and or PCB being soldered. Great care should be made to ensure high-quality soldering when servicing this product especially when soldering large components, through-hole pins, and on PCBs as the level of heat required to melt lead-free solder is high. SAFETY INSTRUCTION WARNING: Before servicing this chassis, read the "Safety Precaution" and "Product Safety Notice" instructions below. Safety Precaution WARNING: Servicing should not be attempted by anyone unfamiliar with the necessary precautions on this receiver. The following are the necessary precautions to be observed before servicing this chassis. 1. An isolation transformer should be connected in the power line between the receiver and the AC line before any service is performed on the receiver. Always disconnect the power plug before any disassembling of the product. It may result in electrical shock. When replacing a chassis in the cabinet, always be certain that all the protective devices are put back in place, such as nonmetallic control knobs, insulating covers, shields, isolation resistor-capacitor network, etc. Always keep tools, product components, etc. away from children as these items may cause injury. Depending on the model, use an isolation transformer or wear suitable gloves when servicing with the power on. Disconnect the power plug to avoid electrical shock when replacing parts. In some cases, alternating current is also impressed in the chassis, so electrical shock is possible if the chassis is contacted with the power on. Always use the replacement parts specified for the particular model when making repairs. The parts used in products require special safety characteristics such as inflammability; voltage resistance, etc. therefore, use only replacement parts

2. 3.

4. 5.

6.

that have these same characteristics. Use only the specified parts when the parts list. 7.

mark is indicated in the circuit diagram or

Part mounting and wire routing should be the same as that used originally. For safety purposes, insulating materials such as isolation tubes or tape are sometimes used and printed circuit boards are sometimes mounted floating. Also make sure that wiring is routed and clamped to avoid parts that generate heat or use high voltage. Always follow the manufactures wiring routes / dressings. Always ensure that all internal wirings are in accordance before re-assembling the external casing after a repair is completed. Do not allow internal wiring to be pinched by cabinets, panels, etc. Any error in reassembly or wiring can result in electrical leakage, flame, etc., and may be hazardous. NEVER remodel the product in any way. Remodeling can result in improper operation, malfunction, electrical leakage, or flame, which may be hazardous.

8.

9.

10. Always perform an AC leakage current check on the exposed metallic parts of the cabinet such as antennas, terminals, screw heads, metal overlays, control shafts, etc. to be sure that the set is safe to operate without any danger of electrical shock before returning the set to the customer. 11. To check leakage current: (After completing the work, measure the leakage current to prevent an electrical shock.)

Plug the AC line cord directly into a 120V AC outlet. Do not use an isolation transformer for this check. Use an AC voltmeter having 5000 ohms per volt or more sensitivity in the following manner.

Connect a 1500 ohm 10 watt resistor, paralleled by a 0.15 F, AC type capacitor, between a known good earth ground (water pipe, conduit, etc.) and the exposed metallic parts, one at a time. Measure the AC voltage across the combination of 1500 ohm resistor and 0.15 F capacitor. Reverse the AC plug at the AC outlet and repeat AC voltage measurements for each exposed metallic part. Voltage measured must not exceed 0.3 volts rms. This corresponds to 0.2 milliamps AC. Any value exceeding this limit constitutes a potential shock hazard and must be corrected immediately.

Product Safety Notice Many electrical and mechanical parts in this chassis have special safety-related characteristics. These characteristics are often overlooked in a visual inspection. The protection afforded by them cannot necessarily be obtained by using replacement components rated for higher voltage, wattage, etc. Replacement parts which have these special safety characteristics are identified in this manual and its supplements. Electrical components having such features are identified by the international hazard symbols on the schematic diagram and the parts list. Before replacing any of these components, read the parts list in this manual carefully. The use of substitute replacement parts which do not have the same safety as specified in the parts list may create electrical shock, fire, or other hazards. SAFETY INSTRUCTION WARNING: The metal edges of the LCD module are sharp, handle it with care. The LCD module can easily be damaged during disassembly or reassembly; therefore, always observe the following precautions when handling the module. 1. In the event that the screen is damaged or the liquid crystal (fluid) leaks, do not breathe in, drink, or touch this fluid. Such actions could cause toxicity or skin irritation. If this fluid should enter the mouth, rinse the mouth thoroughly with water. If the

fluid should contact the skin or clothing, wipe off with alcohol, etc., and rinse thoroughly with water. If the fluid should enter the eyes, immediately rinse the eyes thoroughly with running water. 2. When attaching the LCD module to the LCD cover, position it appropriately and fasten at the position where the display can be viewed most conveniently.

3.

Carefully align the holes at all four corners of the LCD module with the corresponding holes in the LCD cover and fasten with screws. Do not strongly push on the module because any impact can adversely affect the performance. Also use caution when handling the polarized screen because it can easily be damaged.

4.

If the panel surface becomes soiled, wipe with cotton or a soft cloth. If this does not remove the soiling, breathe on the surface and then wipe again. If the panel surface is extremely soiled, wipe the panel surface with CRT cleaner sprayed onto the cloth. Do not spray the cleaner on the panel. Pay attention not to scratch the panel surface.

5.

Leaving water or other fluids on the panel for an extended period of time can result in discoloration or stripes. Immediately remove any type of fluid from the screen.

6.

Glass is used in the panel construction. Damage can occur if dropped or struck with hard objects.

7.

CMOS-LSI circuitry is used in the LCD module, so avoid damage due to static electricity. When handling the module, use a wrist ground or anchor ground.

8.

Do not expose the LCD module to direct sunlight or strong ultraviolet rays for extended periods.

9.

Do not store the LCD module below the temperature conditions described in the specifications. Doing so could result in freezing of the liquid crystal, loss of resilience, or other damage.

10. Do not disassemble the LCD module. Such actions could result in improper operation.

11. When transporting the LCD module, do not use packing containing epoxy resin (amine) or silicon resin (alcohol or oxim). The gas generated by these materials can cause loss of polarity.

Chassis Layout 32 Inch

P203 - PS Output to Display P202 - PS Output to Display CN1 - Manual Controls and Remote Receiver Power Supply Generates: Standby 5 V Switched Chassis and Display Sources

P201 - PS Output CN5 -LVDS to Display

CN3 - Supply Input CN4 Speaker Output Main Responsibilities: AV Switching Tuning Audio Digital SYSCON

CN6 Side Jack

DISASSEMBLY 3. To remove chassis assembly from display:

*Be sure to unplug manual control cable as back is removed. Remove 8 screws from sides of chassis assembly. Remove 4 screws into bezel at top and 4 at bottom. 4
CONTROL

2
LVDS

*IR/LED PCB must be removed from bezel 2 4

first. Begin by removing Stand This requires removal of 4 screws. Stand must be removed to remove back cover. complete back removal.

1. Place face down on soft surface

4. Finally, removed outlined plugs

2. Remove additional 24 screws to

and cabling, then lift chassis free of bezel and display. As this is done be sure to release and unplug LVDS cable connected to the panel control board.

*If shield over the Main Writing board must be removed for service: 7 screws around cover 4 nuts around PC and Update connectors 9 screws into jack assemblys
6

5. To remove display from bezel,

remove three screws in railing on each side and set railing aside. Then lift the display out of bezel.

Power Supply:
24V GND NC
5-10

Inverter

P203 (12P)

Standby 5V Switched Chassis and Display Sources

11-12

1-5

Inverter

5-10

1-5

24V GND ERR ON BRT IC

P202 (14P)
Pwr. ON

14,13,12,11

P201 (16P)
24V INV ACD*
14 89

12V

3-4

8-9

1011

5V *

13

15

14

13

CN5 (30P) LVDS

CN1 (14P) Manual Controls/IR Receiver

10 11

34

15

Dim.

CN3 (16P) Power Supply

CN4 (4P) Speakers

Main/Writing: Analog/Digital signal processing System Control -

Power Distribution - L4 Product Blue Italic Indicates Standby Voltages* Red Indicates Switched Voltages Indicates Signal Flow Direction
Indicates Pin 1 plug orientation

Front Jack Panel CN6 (6P)

8

CN5 - LVDS

P202 Ballast Supplies CN1 P203 CN6 CN3

Power Supply

CN4 P201

INTERCONNECT DIAGRAM

Dead Set No Sound/ No Picture

Yes

Is 5 VDC present at pin 10 of P201 on the power supply module when AC is applied?

No

Yes

Does a 4.3 volt on off signal appear at pin 13 of P201 when the on/off button is pressed?

No

Suspect a problem with the standby 5 volt supply on the power supply supply module.

Yes

Does the secondary 12 volt source appear at pin 8 of P201 when the on/off button is pressed?

No
Is the ACD (AC Detect) level less than .07V at pin 14 of P201 when AC is applied?

Suspect a problem with the signal circuits located on the Main module.

Suspect a problem with the power supply module.

No

Yes

Suspect a problem with the SYSCON circuit located on the Main module.

10

No or distorted video

YES
Is the screen discolored or does it have streaks or dark areas with no signal input?

If the LCD Control Board is available, try it. If this does not help, replace the LCD display panel. ***

Examples

NO

Does the back light function normally when the unit is turned on?

YES

NO

Troubleshoot for backlight problelms.

*** Warranty Concession required for LCD panel replacement. Digital photo may be requested. ** Contact Toshiba at www7.tacp.com for warranty authorization

YES

When the input button is pressed on the receiver or remote, is the on screen display clear and normal?

NO

Replace the Main Module.

YES

Using the power distribution diagram, are the voltages normal at P201 of the power supply module?

NO

If the LCD Control board is available, try it. If this does not help, replace the Main Module.

Suspect the power supply module.

11

Backlight Troubleshooting

NO

*** Warranty Concession required for LCD panel replacement. Digital photo may be requested. ** Contact Toshiba at NO www7.tacp.com for warranty authorization

Does the back light function and then turn off?

YES

Is 24 VDC present at pins 1 through 5 of P202 when the unit is turned on?

YES

If it is available , try one or both CCF inverters. If this does not help, replace the LCD display. ***

Replace the Power supply module.

NO

Is 12VDC present at pins 8 and 9 and 24 volts at pins 3 and 4 of P201 when the unit is turned on?

YES

YES

Is 5VDC present at pin16 of P201 when the unit is turned on?

NO
Replace the main module.
12

No or distorted Audio

Distorted

Is there no sound or is the audio distorted?

No Sound

NO

Using the remote or the manual keyboard, access the audio menu. Select reset. Does the volume return?

YES

NO

Does the power supply generate the audio supply voltages (12VDC at pins 8 and 9 and 24 volts at pins 3 and 4 of P201) when the unit is turned on?

YES

Problem solved.

Replace the power supply module.

Replace the Main module

13

14

Training Attachment 32AV500U Running Panel Change

75007870

75011933

Power PCB

15

INSTRUCTION NOTICE (INST2008-011)

PART NUMBER: 2008FWKT01 2008 SERVICE FIRMWARE UPDATE TOOL TOSHIBA LCD MODELS: 19AV500U, 26AV500U, 32AV500U, 37AV500U, 42AV500U SUBJECT: Firmware Update Procedure Use the following procedure to update firmware for Models 19AV500U, 26AV500U, 32AV500U, 37AV500U and 42AV500U Required Tools: 1) Computer with available RS232 or USB port 2) 2008FWKT01 2008 Firmware Update Kit 3) Update Firmware for Model (Note: Contact Toshiba Technical Support for Part Number
of the Update Firmware. The Firmware Update is NOT included with the 2008FWKT01 Kit)

A. Installation and Setup of the iDev Service Firmware Update Tool and USB Drivers
1. Install the USB to Serial Adapter drivers. Instructions are on the CD driver disc included with the adapter. Attach the USB to Serial Adapter to the USB port of your computer. 2. Copy the contents of the supplied 2008FWKT01 Service Firmware Update Tool CD to a directory on your PC. Note the name and location of the directory for future reference. 3. Copy the firmware update file (file extension .ecc) for the model being serviced to the same directory location as in step 2. Note the name and location of the directory for future reference. 4. To open the 2008FWKT01 iDev firmware update tool; use Windows Explorer locate the directory where you installed the CD files in step 2. Select the iDev directory and then click on the iDev.exe software Application.

16

5. Select Setup from the iDev application.

6. Select the Serial Port of which your USB to Serial Adapter is connected. (Note: when using the USB to Serial Adapter the Com ports are assigned by the operating system. Identify the correct COM port using your device manager in windows as reference. The USB to Serial Adapter must be connected to identify the assigned port) 7. Set the Baud Rate to 115200. 8. Select the BROWSE () button to open the image file browser.

Select Serial Port of which the USB to Serial Adapter is connected

Baud Rate Browse

Update Boot Sector Do Not Check box

9. Select the Firmware update file (with file extension .ecc) for the TV receiver being updated. The Firmware update file will be in the directory where you placed the contents from step 3 in the Installation and Setup procedure.

17

10. Select Open

Select Update File for the model being

11. Select Ok

12. Select down to start the download process.

18

13. The Download image application will start and a message will indicate Waiting for ping Proceed to Section B Upgrading the Firmware procedure.

B. Upgrading the Firmware Procedure

1. Remove AC power from the TV receiver 2. Connect the Serial Cable to the Service Port at the rear of the LCD TV receiver. Connect the Serial Cable to the USB to Serial Adapter between the Serial Cable and the PC USB port as shown below.

Connect Serial Cable to the TV Service Port

Serial Cable

PC USB Port USB to Serial Adapter

3. Apply AC power to the TV receiver. Confirm the TV receiver is in the Off state. 4. Confirm that steps 1 through 13 of the Installation and Setup of the iDev Software Tool and USB Drivers were completed and the iDev software is waiting for ping as described in step 13.

19

5. Turn on the TV receiver to begin the download as shown below. Do not remove AC power or interrupt the set during the download progress.

6. Upon completion of the firmware update a Finished, Please reset the HDTV banner will be displayed.

7. To reset, remove AC power to the TV receiver. 8. Reconnect AC power after the reset and confirm the firmware update by checking the version. (Enter Setup Menu and select System Status to verify version.) 9. Firmware update is complete. 10. Perform any necessary service adjustment and safety procedures as defined in the Toshiba Service Manual.
Product Safety Precautions: Product Safety Precautions are described in the Toshiba service manual(s) for models covered in this instruction. All safety precautions and checks shall be complied with before returning the equipment to the customer. Servicers who defeat safety features or fail to perform safety checks may be liable for any resulting damages and may expose themselves and others to possible injury.

This Service Instruction is intended for use by only Toshiba qualified Authorized Service providers
TOSHIBA AMERICA CONSUMER PRODUCTS L.L.C.
1420-B Toshiba Dr. Lebanon, TN 37087 www.tacp.toshiba.com 2008 Toshiba America Consumer Products, LLC.

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PARTS LIST
Precaution
WARNING: BEFORE SERVICING THIS CHASSIS, READ THE "X-RAY RADIATION PRECAUTION" FOR DIRECT VIEW CTV ONLY, "SAFETY PRECAUTION" AND "PRODUCT SAFETY NOTICE" OF THIS MANUAL. CAUTION: The international hazard symbols " " in the schematic diagram and the parts list designate components which have special characteristics important for safety and should be replaced only with types identical to those in the original circuit or specified in the parts list. The mounting position of replacements is to be identical with originals. Before replacing any of these components, read carefully the SAFETY PRECAUTION and PRODUCT SAFETY NOTICE. Do not degrade the safety of the receiver through improper servicing.

Note:
z

The part number must be used when ordering parts, in order to assist in processing, be sure to include the Model number and Description. The PC board assembly with production. mark is no longer available after the end of the

21

Location E100 E101 E102 E103 E104 E105 E106 E107 E108 E109 E110 #E111 E112 E113 E114 E115 E116 E117 E118 E119 E120 E121 E200 *E200

Part No.

Description

Comments REMOTE RECEIVER PCB PC BOARD-SIDE-Audio-Video Input REMOTE CONTROL HAND UNIT PC BOARD-KEYPAD-(keyboard with switches) CORD, POWER, AC CORD Cable between Main PCB and Speaker Cable between Main PCB and LCD Panel (LVDS cable) Cable between Main PCB and Side I/O PCB Cable between Main PCB to Key PCB Left or Right speaker Main PCB Cable between Inverter and Power PCB Cable between Inverter and Power PCB Cable between Main PCB to Power Supply PCB AC-INLET cable Power Supply PCB Pedestal Base Back Cabinet Front Cabinet Plastic Control Buttons Pedestal base assembly instructions LCD DISPLAY PANEL LCD DISPLAY PANEL

75011269 PC BOARD ASSY, IR/B VTV-IR3705 75011271 PC BOARD ASSY, SIDE-IO VTV-IO3 75005729 REMOCON HAND UNIT , CT-90275 75011273 PC BOARD ASSY, KEY/B VTV-K3705 75011281 CORD, POWER, SP305X1.5MXIS14 S 75011287 Cable between Main PCB and Speaker H-CON SET, TV32T MB CN4-SPK W 75011288 LVDS H-CON SET, TV32T MB-LVDS IPS 75011289 H-CON SET, TV32T MB CN6-S I/O, 75011290 Cable between Main PCB and Key PCB H-CON SET, 75011270 SPEAKER ASSY, 7W 6OHM160X58X43 75011292 PC BOARD ASSY, MAIN, M/B VTV-L 75011293 H-CON SET, STV32T/STV37T INV-P 75011294 H-CON SET, STV32T/STV37T INV-P 75011279 H-CON SET, STV26T MB-POW P802, 75011296 AC-INLET cable H-CON SET, STV32T AC-INLET P8, 75011297 MODULE, POWER, STV FSP145-4F01 75011298 STAND ASSY, 32AV500U, 39C00751 75011299 COVER, , BACK, , 32AV500U, , 39C0075 75011300 BEZEL ASSY, 32AV500U, 39C00751 75011282 KEY, FUNCTION, TV263C MBK76/MB 75011380 OWNER'S MANUAL, (26-32-37AV500U) 75011303 INSTRUCTION, 32 37AV500U, 39C0 **75007870 LCD DISPLAY, AX080E002B **75011933 LCD DISPLAY, AX080A030B 75012523 PC BOARD-Inverter for panel 75007870 75012526 PC BOARD-Inverter for panel 75011933

# Not needed with 75011933 panel * Running panel change. Verify panel version before ordering. ** Contact Toshiba at www7.tacp.com for warranty authorization 75011933 can be substituted for 75007870 75007870 cannot be substituted for 75011933

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TOSHIBA CORPORATION
1-1, SHIBAURA 1-CHOME, MINATO-KU, TOKYO 105-8001, JAPAN