Request - Details

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Request Status
Request ID Requested Name Gender Date of Birth My Tracking Number Record Type Intended Use Dates of Service Types of Info, Instructions to Provider Rush Organization Address City, State ZIP E-mail Completion Email Provider Name Address City, State ZIP 9ZVI-100001 5/20/2008 9:04:02 PM Status Completed ESCALATED 7/15/2008 8:03:33 PM

Patient Information
Jeanes, Joseph Y (Dr) M AKA 11/25/1952 Social Security # Joseph Matthias Zao 225-72-9058

Record Information
MEDICAL Legal All (On-site and unarchived only.) All records for time specified

Services and Options

Requestor Information
Name Phone Fax Send Alerts

Provider Information
NORTHRIDGE CLINIC 2955 IVY ROAD SUITE 205 CHARLOTTESVILLE, VA 22908 Doctor Phone Fax GEILKER, JOYCE DR 434-243-4500 434-293-8570

Notes
Note from MediConnect 8/27/2008 9:26:29 AM MT Callback set for 9/2/2008. Called at 434-924-5283, spoke with Becky who stated that the records were mailed on 07/24. I informed her that we have not received the records. Verified the address. Requested to re-mail the records, she also stated that the records needs to be copied and than only she will mail the records. It will take couple of days. Will follow up in 3 business days. Note from MediConnect 8/26/2008 1:56:09 PM MT Callback set for 8/27/2008 9:00:00 AM. Called 434-924-5283 spoke with Becky, she mentioned that the records were last mailed on 06/24/2008. I informed her that we have not received the records, She tried to transferred the call to Marlyn who takes of mailing the records. She indicated that Marlyn is busy, she took our number, my extension and tracking and will give a call. Will follow up in 1 business day. Note from MediConnect 8/15/2008 7:46:44 AM MT Callback set for 8/26/2008. Spoke with Becky who verified the address over which the records were mailed on 08/14/20008. Check status if records not received. Note from MediConnect 8/15/2008 7:26:43 AM MT Callback set for 8/15/2008 7:27:00 AM. Call Center: Please refer to the previous note from the requestor and verify the records were mailed again and to what address. Thank you. Note from Requestor - Yerkes 8/14/2008 4:27:19 PM MT Will you inform me the progress of getting this report finished - the slowness of it being critical to lost life in time. Note from Requestor - Yerkes 8/13/2008 6:56:02 PM MT Thank you for the time in providing this information on my stay in Virginia. The excessive delay is almost historical without a museum to record the patriotic inside of the state of psychotic contro, would have Jefferson been anything at the cleaners with his own shirt on? Note from MediConnect 8/13/2008 7:15:49 AM MT Callback set for 8/26/2008. Spoke with Linda who indicated that the records will be copied again and mailed out tomorrow.

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Will follow up in 9 business days. Note from MediConnect 8/11/2008 10:13:43 AM MT Callback set for 8/13/2008. Spoke with Dot who indicated that they will wait for 2 more days and if we do not receive the records, then they will mail the records again. She also verified the address. Will follow up in 2 business days. Note from MediConnect 8/8/2008 2:06:42 PM MT Callback set for 8/11/2008 10:00:00 AM. As per previous not the records were mailed on 7/25 will allow 1 more day for mail time. Will callback in 1 business day. Note from MediConnect 8/6/2008 12:11:11 PM MT Callback set for 8/8/2008. Spoke with medical records attendant who indicated that the records were mailed on 07/25/2008. She verified the address. Will follow up in 2 business days. Note from MediConnect 7/30/2008 12:46:23 PM MT Callback set for 8/6/2008. As the records have been mailed out on 07/25. We will follow up in 5 business days. Note from MediConnect 7/25/2008 1:12:19 PM MT Callback set for 8/6/2008. Called at 434-924-5283 and spoke with Dot, she indicated that they have received the payment and have mailed out the records on 07/25. Verified address. We will follow up in 8 business days. Note from MediConnect 7/24/2008 2:14:45 PM MT Callback set for 7/25/2008. Called the facility and was left on extensive hold. We will follow up in 1 business day. Note from MediConnect 7/24/2008 11:17:17 AM MT Callback set for 7/24/2008 1:59:00 PM. Called the facility and was left on extensive hold. We will follow up later in the day. Note from MediConnect 7/23/2008 3:50:14 PM MT Call Center: Please proceed with the request. Thank you. Note from Requestor - Yerkes 7/23/2008 1:36:49 PM MT Thank you for the assistance. I will be ready for the credit card input at that time. Note from MediConnect 7/18/2008 3:19:55 PM MT Call Center: Please proceed with the request. Thank you. Note from MediConnect 7/18/2008 3:19:51 PM MT Dear Requestor: Thank you for your note. Will send you an invoice for the amount after the records are received. Note from Requestor - Yerkes 7/18/2008 2:02:22 PM MT PLEASE CALL ME AT 760 271 0768 FOR THE BEST CREDIT CARD TO USE. Note from MediConnect 7/17/2008 7:32:52 AM MT Callback set for 7/24/2008. Called the facility and spoke with Becky, she indicated that they do not accept credit card payment over the phone. Verified address. Mailed check in attention to Medical records. They will mail the records in the same week in which they receive the prepayment. We will follow up in 6 business days. Note from MediConnect 7/17/2008 7:32:20 AM MT A prepay was issued by MediConnect to: University Of Virginia Health System ATTN : MEDICAL RECORDS, HEALTH INFORMATION SERVICES, UNIVERSITY OF VIRGINIA HEALTH SYSTEM, P.O. BOX 800476 CHARLOTTESVILLE, VA 22908-0476 The check was sent via mail. Provider Invoice: 0806-489 06/03/2008 Note from Requestor - Yerkes 7/16/2008 7:31:21 PM MT Please go ahead and make the payment in the amount of $214.25 for 767 pages using the CC you have on file. If there is a need to contact me call at 760-271-0768 or call me at 760-643-9431. Thank you so much. Note from MediConnect 7/16/2008 1:45:56 PM MT DEAR REQUESTOR: In order to obtain your requested records, the provider office has indicated that they require prepayment in the amount of $214.25 for 767 pages. We must obtain your approval for this amount prior to proceeding with your request. Please respond at your earliest convenience. Thank you. Note from Requestor - Yerkes 7/16/2008 1:38:51 PM MT Reopen request: This item should not be cancelled. For some reason, this region of medicine in

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Virginia has no records of me in substance. I was handicapped by this area with both 100% Service Compensation since 1990 and 100% on Social Security Retirement since 1976. As a teaching Hospital, a high profile individual should have at least records to substantiate the areas claim to accuracy in all professional endeavors. This area left me without any work for life and I do have graduate education that has never been used properly due to the social review given. Psychotic finals were not something I could give myself; this was with over 100 Medical UVA doctors in my life. Note from MediConnect 7/15/2008 8:03:33 PM MT DEAR REQUESTOR: In accordance with our polices and notices, this request has been cancelled because it has been in a Need Information status for more than the allowed number of days. You will be invoiced for a cancellation fee per the standard cancellation policy. You will also be invoiced for any provider costs associated with this request or its cancellation. If you wish to have this request remain open please do one of the following: - Reply to this e-mail with your reason to keep the request open - Submit a note on the website requesting that this request remain open or - Contact Customer Service at 800-489-8549. Thank you, MediConnect.net, Inc. Note from MediConnect 7/8/2008 12:07:34 PM MT An invoice for the cost of records has been received Note from MediConnect 7/1/2008 9:31:41 AM MT DEAR REQUESTOR: In order to obtain your requested records, the provider office has indicated that they require prepayment in the amount of $214.25. We must obtain your approval for this amount prior to proceeding with your request. Please respond at your earliest convenience. Thank you. Note from MediConnect 6/27/2008 2:53:58 PM MT Callback set for 6/30/2008. I spoke with an operator she stated that the person who handles medical records has left for the day. We will follow up in 1 business day. Note from MediConnect 6/27/2008 2:22:35 PM MT Callback set for 6/30/2008. Called and spoke with Dot, she stated that records are in process and asked us to call on Monday. Note from MediConnect 6/18/2008 2:24:05 PM MT Callback set for 6/25/2008. Called at 434-924-5283 and spoke with Dot, she said that the records are in process and they will try to send the records within this week. Will follow up in 5 business days. Note from MediConnect 6/11/2008 12:48:05 PM MT Callback set for 6/18/2008. Called 434-924-5283, spoke with Becky, she indicated that the request is still in process. Will be sending the invoice as soon as the records is ready. She also said their turnaround time is 7 to 14 business days. Will follow up in 5 business days. Note from MediConnect 6/2/2008 9:27:59 AM MT Callback set for 6/9/2008. Spoke with Becky, she told me that they have received the request and it is in process. She also told me that they will invoice us for the records. Their turnaround time is 7-14 business days. Will follow up in 5 business days. Note from MediConnect 5/30/2008 1:32:20 PM MT Callback set for 6/2/2008. As the request requires special attention. Call forwarded to internal team. We will follow up in 1 business day. Note from MediConnect 5/27/2008 11:39:29 AM MT Received credit card payment from individual- auth # 1850415130 for $ 98.00. Note from MediConnect 5/27/2008 10:23:34 AM MT Due to a prepayment issue this request is being placed on hold. Note from MediConnect 5/21/2008 8:36:22 AM MT Callback set for 5/29/2008. Spoke with Becky, verified provider, doctor and address. She told me that Northridge Internal Medicine and Northridge Clinic is one and the same. They are not associated with any other facility. Office handles medical records. She asked me to mail the request to their PO BOX No 800476. Mailed request in attention to Medical Records. They do not use a copy service. Set follow-up call for 6 business days.

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Note from MediConnect 5/20/2008 10:00:35 PM MT An authorization has been scanned for this request.

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