This document provides details about an e-receipts application called E-Receipts Times. It discusses the vision for the application which is to provide a convenient, easy and environmentally friendly way to store receipts digitally. It analyzes the electronic payment industry and identifies customers' needs for efficiently managing receipts. It describes the product and services, suppliers, strategy, value chain activities, business processes, functionalities and systems needed to implement the digital receipts application. The document concludes there is high demand for a receipt collating system based on the analysis conducted.
This document provides details about an e-receipts application called E-Receipts Times. It discusses the vision for the application which is to provide a convenient, easy and environmentally friendly way to store receipts digitally. It analyzes the electronic payment industry and identifies customers' needs for efficiently managing receipts. It describes the product and services, suppliers, strategy, value chain activities, business processes, functionalities and systems needed to implement the digital receipts application. The document concludes there is high demand for a receipt collating system based on the analysis conducted.
This document provides details about an e-receipts application called E-Receipts Times. It discusses the vision for the application which is to provide a convenient, easy and environmentally friendly way to store receipts digitally. It analyzes the electronic payment industry and identifies customers' needs for efficiently managing receipts. It describes the product and services, suppliers, strategy, value chain activities, business processes, functionalities and systems needed to implement the digital receipts application. The document concludes there is high demand for a receipt collating system based on the analysis conducted.
This document provides details about an e-receipts application called E-Receipts Times. It discusses the vision for the application which is to provide a convenient, easy and environmentally friendly way to store receipts digitally. It analyzes the electronic payment industry and identifies customers' needs for efficiently managing receipts. It describes the product and services, suppliers, strategy, value chain activities, business processes, functionalities and systems needed to implement the digital receipts application. The document concludes there is high demand for a receipt collating system based on the analysis conducted.
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INFOSYS.110 BUSINESS SYSTEMS:
DELIVERABLE 2: BUSINESS SECTION 2014
Name Min Jin NetID Mjin325 Group Number: 283 Website Link: http://infosys110group283.blogspot.co.nz/ Tutorial Details Tutor: Day: Time: Yvonne Hong Sunday 11pm Time Spent on Assignment: 25 hours Word Count: 1,226
2 E-RECEIPTS TIMES INTRODUCTION When we buy something, we will get receipts. When business is transacting, the efforts machines will produce receipts, but customers often say I do not need, because it is just a paper. People often throw away receipts or misplace receipts, but we met some problems about our goods, they need find receipts, they are gone or damaged. Technology is advancing with the passage of time, and then we can online shopping, digital payments and self checkouts. Therefore, we don't need paper receipts. At the same time, we create E-Receipts, all transactions are recorded, all processes online, all stored in the cloud, totally free for all transactions anywhere and anytime. 3. BUSINESS SECTION 3.1 Vision It is a convenient, easy, quick and environmentally friendly way for store, integrate and record receipts, helps people to manage their business transaction activities.
3.2 Industry Anal ysi s: E-pocket Payment Industry Industry: E-pocket payment Industry. E-receipts, this application will record peoples business transactions, and help customer to store their receipts digitally. This product is in the electronic payment industry Force High/Low Justification Buyer power Low There are some different banks provide online record of peoples
3 transaction of EFTPOS cards. If people want to store their receipts in cloud storage, they have few choices to choose. Supplier power High There are only few large network companies run this application to provide financial service, such as Visa and MasterCard. Threat of new entrants High The entry barriers are high. While running this sysytem, product retailers and financial cards providers need co-operation at the same time. In fact, it is hard to achieve,because some retailers can not be convinced to supply customers transactions record. Threat of substitutes High Because product retailers or customers have a lot of ways to record their business transaction, such as writing down the paper or keeping the invoices. Rivaly among existing competitors Low Because not any company can store their receipts electronically, and only some specific company have the digital receipts service, such as Air
4 New Zealand. Overall attractiveness of the industry: The analysis of the five forces model shows the electronic payment industry is a rising and very attractive industry. Because the electronic payment industry has high supplier power and high threat of substitutes, so it is useful, consumer-centric and advancing.
3.3 Customers and Their Needs In what is fast times, people usually attach more importance to efficient and use short time to manage their lots of different receipts without a bag full of different dates and types receipts. On the other hand, the e-commerce and environmental sustainability is a growing trend in the future. This way can help people to manage their receipts efficiently and expediently. 3.4 The Product and Service The service will help customer to manage their receipts in a a streamline and convenient way. While customers are purchasing something by EFTPOS, the customers information is stored in E-Receipts cloud storage. Everyone has his own cloud storage, people can sort and manage their receipts into different categories, distinguish different types off expenditure. 3.5 Suppliers and Partners
Our suppliers are the companyies provide financial and credit card in world market, and they also have a global network. Our partners are retailers who accept the credit card, for example: if people use Visa card to buy a smart
5 phone in JB HiFi, the transaction will be recorded in JB HiFi and Visa card cloud database. 3.6 Strategy: an added payment servi ce We are assuming a broad market competitive scope for our product as we want a very high percentage of our population to be using this product. Due to this fact and to encourage use, this product will need to be given to the customer as an added extra on an existing product, for example Visa offer an added service of Pay Wave to their customers, which allow their customers to pay using NFC (Visa Corporate, 2012). This will therefore mean cost leadership strategy will be adopted. he overall strategy is therefore Red leicester chalk and cheese. 3.7 Value Chain Acti vity: service after the sale
The most important value chain activity that our product focuses is the primary value activity of Service after the sale. This is the most important as our vision is a convenient, easy, quick and environmentally friendly way for store, integrate and record receipts, helps people to manage their business transaction activities. If we want to be successful, we must analysis the customers behavipur and satisfaction about our products, keep them happy, make more people become our customers, make them loyalty all the time. 3.8 Business Processes 3.8.1. Customer Relationship Management Process By the customer relationship management process, we can know whether customers are satistied with our product or not and customers usually compaint what problems, then we know how to improve our products.
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3.8.2. Data Analysis Process- By the process, we can analyse customers satisfaction on the basis of customers expressions. Then, we can build a partnership with retailers; we also can give them some suggestions about the sales promotion to different customers in different areas.
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8 3.9 Functionalities 3.9.1 Customer Relationship Management Process Collect customers feedback Check customers satisfication about our product and services 3.9.2 Data Analysis Process Analyse customers purchasing behaviours Provide promotion information and recommendation to the customers 3.10 Systems
3.10.1. Product Maintenance system -We need a product maintenance system to support our key functionalites. From the transation perspective, it will automatically notify the users of the bugs once a problem occurs. From the decision perspective, it will help us to determine which problem do we need to solve and thus fix the bugs.
3.10.2. Customer Feedback Handling System -We need a customer feedback handling system to support our key functionalities. From the transation perspective, it will automatically collect customers requirement such as they want the online database of their receipts including the product warranty expire date and so on. From the decision perspective, this system will help us to make a decision about what do we need to do to improve our product.- 3.10.3. Data Analysis System- We need make sure the system support our key functionalities. From the decision perspective, it will support us to identify customers purchasing habits, such as what product the customer frequently buy and which retailers the customer love it.
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Summary Table: Value Chain Systems
Value Chain Activity Processes Functionalities Specific Information System Broad System (Category)
Service after the sale 1.Product Maintenance Process
1. Identify the fault of our product
2. Fix the bugs
1.Product Maintenance system 2. Product Maintenance system
1.Transaction processing system
2.Decision support system
2. Customer Relationship Management Process
1. Collect customers feedback 2. Check customers satisfication about our product and services 3. Analyse customers feedback
1.Customer Feedback Handling System 2.Customer Feedback Handling System 3.Customer Feedback Handling System
1.Transaction processing system 2.Decision Support System 3.Decision Support system
3. Data Analysis Process
1. Analyse customers purchasing habits 2. Provide promotion information and recommendation to the customers
1.Data Analysis System 2.Data Analysis System
1. Decision Support System 2. Decision Support
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System CONCLUSION We have determined that there is a huge demand for a receipt collating system. This have been done by accessing what industry we are in and defining what processes and systems we need to have to implement our product of software. REFERENCES 1. Liz MacPherson. (2014). Electronic Card Transactions: February 2014. Retrieeved from :file:///c;/Users/Kapiti/Downloads/electornicCardTransactionsF eb14HOTP.PDF