1

Management Trainee Project 2014

Project Title: Study and analyse the Employee Happiness
Index 2014

Presented By: Under the Guidance Of:
AARUSHI Mr RAHUL DUBEY
CHRIST UNIVERSITY SENIOR MANAGER
CORPORATE HR/IR
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Certificate

TO WHOM IT MAY CONCERN


The foregoing project report entitled Study and analyse the Employee
Happiness Index submitted by Ms. Aarushi (trainee, 2014) is hereby
approved as an authentic study of her project work at Tata Steel. It is
presented in a satisfactory manner to warrant its acceptance as a
prerequisite in the completion of his project.







Mr.Rahul Dubey
Senior Manager corporate HR /IR
TATA STEEL

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Acknowledgements

It gives me immense pleasure to express my deepest gratitude to HRM
department for giving me a chance to undertake the potential project
entitled Study and analyse the Employee Happiness Index at Tata
Steel. I would like to thank my guide Mr Rahul Dubey,Senior Manager
Corporate HR/IR, for being a constant source of knowledge and for
making the various concepts involved in the project and their
applications crystal clear and for facilitating the procurement of the
components required in my project.
I would also like to express my gratitude to the people at pellet plant
(especially Mr Bhavuk Gupta) for their valuable suggestions that have
been inculcated in the project. I also share the credit of my work with
my friends and family members, without their help and support, the
completion of this project would not have been possible.


-Aarushi
Trainee 2014


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Index
S. No. CONTENTS PAGE NO. REMARKS
01. Acknowledgements 0

02.

Introduction
About TATA Steel
SNTI
MED (Electrical)
05-07

03.
Project description and
overview
08

04. Company structure 09

05. Parameters of evaluation 10

06. Steel 11

07. Steel analysis 12

08. Raw material analysis 12-13

09. K&E/PC Analysis 13

10. Overall analysis 14-17

11. Conclusion 18

12 Appendix 19-24




5

Introduction
ABOUT TATA STEEL
Backed by 100 glorious years of experience in steel making, Tata Steel is among
the worlds largest steel companies with an existing annual crude steel production
capacity of 9.8 Million Tonnes Per Annum (MTPA). Established in 1907, it is the
first integrated steel plant in Asia and is now the worlds second most
geographically diversified steel producer and a Fortune 500 Company.



Tata Steel has a balanced global presence in over 50 developed European and fast
growing Asian markets, with manufacturing units in 26 countries.
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It was the vision of the founder, Jamsedji Nusserwanji Tata., that on 27th February,
1908, the first stake was driven into the soil of Sakchi. His vision helped Tata Steel
overcome several periods of adversity and strive to improve against all odds.
Tata Steel`s Jamshedpur (India) Works has a crude steel production capacity of 9.8
MTPA. The Company also has proposed three Greenfield steel projects in the
states of Jharkhand, Orissa and Chhattisgarh in India with additional capacity of 23
MTPA and a Greenfield project in Vietnam.
Through investments in Corus, Millennium Steel (renamed to Tata Steel Thailand)
and Nat Steel Holdings, Singapore, Tata Steel has created a manufacturing and
marketing network in Europe, South East Asia and the Pacific-rim countries.
Corus, which manufactured over 20 MTPA of steel in 2008, has operations in the
UK, the Netherlands, Germany, France, Norway and Belgium.
Tata Steel Thailand is the largest producer of long steel products in Thailand, with
a manufacturing capacity of 1.7 MTPA. Tata Steel has proposed a 0.5 MTPA mini
blast furnace project in Thailand. NatSteel Holdings produces about 2 MTPA of
steel products across its regional operations in seven countries. Tata Steel, through
its joint venture with Tata BlueScope Steel Limited, has also entered the steel
building and construction applications market.
The iron ore mines and collieries in India give the Company a distinct advantage in
raw material sourcing. Tata Steel is also striving towards raw materials security
through joint ventures in Thailand, Australia, Mozambique, Ivory Coast (West
Africa) and Oman. Tata Steel has signed an agreement with Steel Authority of
India Limited to establish a 50:50 joint venture company for coal mining in India.
Also, Tata Steel has bought 19.9% stake in New Millennium Capital Corporation,
Canada for iron ore mining.
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Exploration of opportunities in titanium dioxide business in Tamil Nadu, Ferro-
chrome plant in South Africa and setting up of a deep-sea port in coastal Orissa are
integral to the Growth and Globalization objective of Tata Steel. Tata Steels
vision is to be the global steel industry benchmark for Value Creation and
Corporate Citizenship.





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Project description and overview

Employee happiness index is the measure of employee satisfaction in Tata steel.
Every year the survey is conducted in two phases. In the initial phase which
happens in the month of March, 25% of the workforce is taken from each unit and
the analysis is carried out. The result shows the area where the company needs to
work as well as the areas where the company has to sustain.

In 2013, during the month of September, the initial survey was conducted. The
results showed the areas like canteen, amenities etc. where further work was
needed. In the month of April 2014, a dipstick analysis was conducted in which
4% of the workforce from each unit was taken and the survey was carried out to
check whether the happiness score has increased from the past survey.
Stratified random sampling was used by the company to carry out the survey. The
questionnaires were distributed in all the units for the responses.( questionnaire
attached in the end).
















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ORGANIZATIONAL STRUCTURE OF TATA STEEL



TATA STEEL
STEEL
LONG PRODUCT
FLAT PRODUCT
SHED SERVICES
COAL,STEEL IRON
RAW MATERIAL
JHARIA
WEST BOKARO
OMQ
SUKINDA
KNOWLEDGE
&ENABLING/PROFIT
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PARAMETERS OF EVALUATION


The survey conducted has a questionnaire form which consists of 71 questions in
total out of which 69 questions are close ended whereas 2 questions are open
ended.
The questions are further subdivided into parameters according to the areas. There
are total 15 parameters which are mentioned as follows:
Overall happiness
Company
Leadership
Job
Reward & recognition
Communication
Teamwork
Training and development
Physical environment
Social environment
Job security and advancement
Goal
Improvement orientation
Compensation
Grievance redressed & conflict resolution.

The analysis is also performed over the parameters to check which parameters are
lacking behind and the areas which need to be sustained are also evaluated from
these parameters.
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STEEL
This division cover the following:
1) Long products:
Wire rod mill
Lime plant
LD1
Merchant mill
New bar mill.
2) Flat product:
CRM
LD3
LD2 and Slab caster

3) Shed services:
Electrical T&D
TELECOM
Mills and Utility electrical maintenance
Mills and Utility mechanical maintenance
MED electrical
Iron and steel electrical maintenance
Equipment maintenance service
Engineering service
Blower and pump house
Fuel management
Power house 4,3,5
Spare manufacturing
MSG mechanical
Iron and steel mechanical maintenance
4) CSI
I Blast furnace
G blast furnace
Sinter plant
Pellet plant
A-F blast furnace
H blast furnace
Coke plant
Raw material management
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STEEL ANALYSIS:
The total number of samples selected from steel are 489. The overall happiness
score for steel is given as under:
Steel
Works

Very
unhappy
unhappy happy Very happy index sample
Happiness
score
2014 2% 8% 52% 38% 3.26 489 66.7%




RAW MATERIAL DIVISION
This division cover the following:
1) Sukinda
2) West Bokaro
3) Jharia
4) OMQ



VERY
UNHAPPY
UNHAPPY HAPPY
VERY
HAPPY
INDEX SAMPLE
HAPPINESS
SCORE
RAW 2014 2% 5% 41% 51% 3.43 454 77.30%




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KNOWLEDGE AND ENABLING:
This has the following under it:
1) Engineering and projects
2) Security
3) Finance and Accounts
4) SNTI( Shavak Nanavati Tecnical Institute)
5) Procurement
6) R&D
7) Medical service
8) HR/IR service pool


PROFIT CENTRES:
1) TGS
2) Tubes
3) Bearings
4) CRC west



Very
unhappy
unhappy happy
Very
happy
index sample
Happiness
score
KnE&PC 2014 3% 8% 43% 45% 3.31 389 92.50%


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Analysis
In the analysis, which was performed using Excel and SPSS, the following
inferences were derived:
1. Graph showing the percentage of happiness across the company

From the chart it can be seen that the Raw Material division has the highest
prcentage of happiness and the minimum is in Steel.
2) GRAPH COMPARING THE HAPPINESS SCORE


0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
company steel raw KnE &PC
VUH
UH
H
V.H
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
90.00%
100.00%
STEEL RAW MATERIAL K&E/PC COMPANY

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3) Standard deviation was also calculated parameter wise to check the validity of
the survey.

These are the standard deviations for all the 71 questions.

4) the standard deviation for the all the responses were calculated and then the
overall std.dev was checked against the parametric std. dev. The overall standard
deviation was found out to be 0.84.
The parameters have the following std. dev:
Overall happiness 0.61
Company 0.68
Leadership 0.81
Job 0.74
Reward & recognition 0.91
Communication 0.79
Teamwork 0.72
0
0.2
0.4
0.6
0.8
1
1.2
0 20 40 60 80
STD.DEV
STD.DEV
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Training and development 0.88
Physical environment 0.87
Social environment 0.94
Job security and advancement 0.87
Goal 0.78
Improvement orientation 0.82
Compensation 0.85
Grievance redressed & conflict resolution.0.89


0.5
0.55
0.6
0.65
0.7
0.75
0.8
0.85
0.9
0.95
1
A B C D E F G H I J K L M N O
PARAMETERS ABOVE AND BELOW STD.DEV LINE
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The above chart has the red line as the overall standard deviation line compared to
the parameter wise standard deviation. There are six parameters which lies below
the red line.they are:
Overall happiness
Company
Leadership
Job
Communication
Team work
Goal

These are the areas where the company has to work in order to maintain the
happiness level as these areas will impact the happiness score the most.

The remaining areas are:
Reward and recognition
Training and development
Physical environment
Social environment
Job security and advancement
Improvement orientation
Compensation
Grievance reprisal & conflict resolution.
These are the areas where the company is devoting most of its time and it should
keep doing that in order to sustain these areas.
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CONCLUSION:

From the 2013 analysis it was found that the areas where the company has to
work the most in order to increase the happiness score where amenities, grievance
reprisal and reward system. It can be seen from the standard deviation chart that
these areas have been looked upon by the company and thus the problems have
been sorted out to a great extent.
The new areas which have been found out to be affecting the happiness index are
now the focus areas of the company and thus corrective measures have to be taken
in these areas so as to increase the happiness score.








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APPENDIX


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