Meet and greet procedure and skills

S.No. WHAT TO SAY WHEN

1 Good Morning Sir / Madam
(In a Pleasing manner)
On meeting a gentleman / lady in
the morning
2 Good Afternoon Sir / Madam On meeting a gentleman / lady in
the afternoon
3 Good Day, Sir / Madam When departing from someone, or
finishing a call
4 Welcome Sir / Madam To greet the visitor coming to
your duty place
5 May I help you, please? After welcome ask this if he / she
needs some help
6 May I know your name,
please?
When you have to record his
name in visitors register or
connect him to someone
7 Thank You Sir / Madam After he / she has done the
formalities of making the entry
8 Yes I will help you When he / she desires to meet
someone or ask you
9 Let me check bag, please In case some visitor wants to meet
the Director or Supervisor
10 Sorry Sir, I cannot help you
on this
If the desired person not
available, then regret
11 Please show me your visiting
card
When you meet a visitor
12 Please show me your identity
card
When a person visiting claims to
be Government officer / staff
13 Sorry, Please let me search
your belongings. This is for
your security and safety only.
When someone after gate entry
wants to go inside, and search
rules are laid down by your
organization.
14 Please wait here When you go inside to take
permission for visitors entry
15 Please go straight and then
turn right / left ..
Give proper guidance

S.No. WHAT TO SAY WHEN
16 Sorry Sir , you need to wait for
some more time
If the Director / Manager to be
visited is busy
17 Let me check your
appointment schedule
If some visitor claims that he has
got the appointment with
director, etc.
18 Please meet the receptionist After entry in register when you
direct him to receptionist
19 Please make an entry in the
visitors register
When visitor comes in / goes out
20 Please keep your belongings
here.
If the visitor is carrying some
luggage or personal items, not
permitted to be carried inside
the premises
21 Please switch off your mobile
phone
When visitor goes to meet ,MD /
Chairman inside
22 Please deposit your mobile
phone here. It is not permitted
inside. I will give you a token
for it
When as per the rules mobile
cell is not allowed inside
23 Please wear your visitors card
aroung your neck
When visitor is going inside
24 Please go to room number . When someone asks for
guidance / direction
25 Sorry, I cannot give you this
information
If the visitor asked undesired /
sensitive information about the
company / director
26 Please take a seat and wait
here. I will I will come back.
When visitor is asked to wait
27 Please come, I will escort you. When visitor is being escorted
by you inside.
28 Excuse me, please When calling some one or
asking for a pass
29 Excuse me, please, you cannot
come in
When you regret someone entry
on not being permitted inside
30 Thank you Sir, Please come
again
When visitor is going out


Meet and greet procedure and skills
S.No. WHAT TO SAY WHEN
1 Good Morning Sir / Madam
(In a Pleasing manner)
On meeting a gentleman / lady in
the morning
2 Good Afternoon Sir / Madam On meeting a gentleman / lady in
the afternoon
3 Good Day, Sir / Madam When departing from someone, or
finishing a call
4 Welcome Sir / Madam To greet the visitor coming to
your duty place
5 May I help you, please? After welcome ask this if he / she
needs some help
6 May I know your name,
please?
When you have to record his
name in visitors register or
connect him to someone
7 Thank You Sir / Madam After he / she has done the
formalities of making the entry
8 Yes I will help you When he / she desires to meet
someone or ask you
9 Let me check bag, please In case some visitor wants to meet
the Director or Supervisor
10 Sorry Sir, I cannot help you
on this
If the desired person not
available, then regret
11 Please show me your visiting
card
When you meet a visitor
12 Please show me your identity
card
When a person visiting claims to
be Government officer / staff
13 Sorry, Please let me search
your belongings. This is for
your security and safety only.
When someone after gate entry
wants to go inside, and search
rules are laid down by your
organization.
14 Please wait here When you go inside to take
permission for visitors entry
15 Please go straight and then
turn right / left ..
Give proper guidance
S.No. WHAT TO SAY WHEN
16 Sorry Sir , you need to wait for
some more time
If the Director / Manager to be
visited is busy
17 Let me check your
appointment schedule
If some visitor claims that he has
got the appointment with
director, etc.
18 Please meet the receptionist After entry in register when you
direct him to receptionist
19 Please make an entry in the
visitors register
When visitor comes in / goes out
20 Please keep your belongings
here.
If the visitor is carrying some
luggage or personal items, not
permitted to be carried inside
the premises
21 Please switch off your mobile
phone
When visitor goes to meet ,MD /
Chairman inside
22 Please deposit your mobile
phone here. It is not permitted
inside. I will give you a token
for it
When as per the rules mobile
cell is not allowed inside
23 Please wear your visitors card
aroung your neck
When visitor is going inside
24 Please go to room number . When someone asks for
guidance / direction
25 Sorry, I cannot give you this
information
If the visitor asked undesired /
sensitive information about the
company / director
26 Please take a seat and wait
here. I will I will come back.
When visitor is asked to wait
27 Please come, I will escort you. When visitor is being escorted
by you inside.
28 Excuse me, please When calling some one or
asking for a pass
29 Excuse me, please, you cannot
come in
When you regret someone entry
on not being permitted inside
30 Thank you Sir, Please come
again
When visitor is going out

Explanations Present Simple
Action that is repeated every Friday.
Habitual action.
I visit my uncle every Friday
Facts that are believed to be true.
Generalizations
Cats hate mice.
The sun rises in the morning.
Scheduled events in the near future The plane takes off at 10 o'clock tonight
Explanations Present Progressive
Action that takes place now / at the
moment
I am working on my computer
Near future I am leaving tomorrow
Explanations Present Perfect
To talk about experiences I have been to Italy.
Past action that has the result in the
present.
She has read that book.
Action which started in the past and
continued up to now.
I have lived in this town for 12 years.
Explanations Present Perfect Progressive
To show that something started in
the past and has continued up until
now.
He has been sleeping for the last 3 hours
To talk about an action that started
in the past and stopped recently.
The grass is wet because it has been raining all day
long.
To talk about an action that started
in the past and is continuing now.
I have been watching TV for 2 hours / since you left.
Explanations Past Simple
Completed action in the past. She left yesterday.
To talk about an action that started
in the past and stopped recently.
She woke up, had a shower and left.
To talk about an action that started
in the past and is continuing now.
If I had a million dollar, I would help the poor.
An action taking place in the middle
of another action.
She was playing when the accident occurred.
Explanations Past Progressive
Actions happening at the same time
in the past.
He was reading a newspaper while his wife was
preparing dinner.
Interrupted action in the past. Sh was reading a book when the light went off, had a
shower and left.

Explanations Past Perfect Simple
Completed action before another
action in the past.
She had left when I arrived.
Explanations Past Perfect Progressive
To show that something started in
the past and continued up until
another action stopped it.
They had been playing soccer when the accident
occurred
To show that something started in
the past and continued up until
another time in the past.
I had been living in that town for ten years before I
moved to New York.
We use the Past Perfect Continuous
before another action in the past to
show cause and effect.
I was so tired. I had been working for 6 hours.
Explanations Future Simple
Instant decisions I've left the door open; I'll close it.
We use the simple future , when we
predict a future situation
She'll pass the exam. She's hardworking.
We use the simple future with: "I
(don't) think...", "I expect...", "I am
sure...", "I wonder...", "probably".
It will probably rain tonight
Conditional sentence type one If I have enough time, I'll watch the film.
Explanations Future Progressive
Action that will be taking place at
some time in the future.
When you arrive, I'll be sleeping .
Explanations Future Perfect
Completed action before another
action in the past
By tomorrow, I will have finished the work.
Explanations Future Perfect Progressive
It is used to show that an action will
continue up until a particular event
or time in the future.
She will have been working for over 8 hours by the
time her children arrive.





tense Affirmative/Negative/Question Use Signal Words
Simple
Present
A: He speaks.
N: He does not speak.
Q: Does he speak?
action in the present taking
place once, never or several
times
facts
actions taking place one after
another
action set by a timetable or
schedule
always, every ,
never, normally,
often, seldom,
sometimes, usually
if sentences type I
(If I talk, )
Present
Progressive
A: He is speaking.
N: He is not speaking.
Q: Is he speaking?
action taking place in the
moment of speaking
action taking place only for a
limited period of time
action arranged for the future
at the moment, just,
just now, Listen!,
Look!, now, right
now
Simple Past A: He spoke.
N: He did not speak.
Q: Did he speak?
action in the past taking
place once, never or several
times
actions taking place one after
another
action taking place in the
middle of another action
yesterday, 2
minutes ago, in
1990, the other day,
last Friday
if sentence type II
(If Italked, )
Past
Progressive
A: He was speaking.
N: He was not speaking.
Q: Was he speaking?
action going on at a certain
time in the past
actions taking place at the
same time
action in the past that is
interrupted by another action
when, while, as
long as
Present
Perfect
Simple
A: He has spoken.
N: He has not spoken.
Q: Has he spoken?
putting emphasis on
the result
action that is still going on
action that stopped recently
finished action that has an
influence on the present
action that has taken place
once, never or several times
before the moment of
already, ever, just,
never, not yet, so
far, till now, up to
now
speaking
Present
Perfect
Progressive
A: He has been speaking.
N: He has not been speaking.
Q: Has he been speaking?
putting emphasis on
the course or duration (not
the result)
action that recently stopped or
is still going on
finished action that influenced
the present
all day, for 4 years,
since 1993, how
long?, the whole
week
Past
Perfect
Simple
A: He had spoken.
N: He had not spoken.
Q: Had he spoken?
action taking place before a
certain time in the past
sometimes interchangeable
with past perfect progressive
putting emphasis only on
the fact (not the duration)
already, just, never,
not yet, once, until
that day
if sentence type III
(If I had talked, )
Past
Perfect
Progressive
A: He had been speaking.
N: He had not been speaking.
Q: Had he been speaking?
action taking place before a
certain time in the past
sometimes interchangeable
with past perfect simple
putting emphasis on
the duration or course of an
action
for, since, the whole
day, all day
Future I
Simple
A: He will speak.
N: He will not speak.
Q: Will he speak?
action in the future that cannot
be influenced
spontaneous decision
assumption with regard to the
future
in a year, next ,
tomorrow
If-Satz Typ I (If you
ask her, she will
help you.)
assumption: I think,
probably, perhaps
Future I
Simple
(going to)
A: He is going to speak.
N: He is not going to speak.
Q: Is he going to speak?
decision made for the future
conclusion with regard to the
future
in one year, next
week, tomorrow
Future I
Progressive
A: He will be speaking.
N: He will not be speaking.
Q: Will he be speaking?
action that is going on at a
certain time in the future
action that is sure to happen
in the near future
in one year, next
week, tomorrow
Future II A: He will have spoken.
N: He will not have spoken.
action that will be finished at
by Monday, in a
Simple Q: Will he have spoken?
a certain time in the future
week
Future II
Progressive
A: He will have been speaking.
N: He will not have been
speaking.
Q: Will he have been speaking?
action taking place before a
certain time in the future
putting emphasis on
the course of an action
for , the last
couple of hours, all
day long
Conditional
I Simple
A: He would speak.
N: He would not speak.
Q: Would he speak?
action that might take place
if sentences type II
(If I were you,
I would gohome.)
Conditional
I
Progressive
A: He would be speaking.
N: He would not be speaking.
Q: Would he be speaking?
action that might take place
putting emphasis on
the course / durationof the
action

Conditional
II Simple
A: He would have spoken.
N: He would not have spoken.
Q: Would he have spoken?
action that might have taken
place in the past
if sentences type III
(If I had seen that,
I would have
helped.)
Conditional
II
Progressive
A: He would have been
speaking.
N: He would not have been
speaking.
Q: Would he have been
speaking?
action that might have taken
place in the past
puts emphasis on
the course / duration of the
action