CHAPTER 01

Mobile phone work

GSM vs. CDMA
Impact of Mobile phone
Contribution to the socio-economic development
1
Introduction
Mobile phone work
Cellular vs. PCS:
Personal Cellular communication service (PCS) is a wireless phone service very
Similar to cellular phone service, but with an emphasis on personal service and
Extended mobility. The term PCS! is o"ten used in place o" di#ital cellular! but true
PCS means that other service li$e pa#in# caller %& and e' main are bundled into the
Service. (hile cellular was ori#inally created "or use in cars, PCS was desi#ned "rom
The #round up "or #reater user mobility. PCS has smaller cells and there"ore re)uires
a
*ar#er number o" antennas to cover a #eo#raphic area PCS phones use "re)uencies
+etween 1.,- and 1... /01 21,-3 401 to 1..3 4015.

Dream phone?
%" you could desi#n your own cell'phone, what would it do6 2%T they already ma$e it,
7ou can mention that too)
3G technologies:
8# technolo#ies is the latest in mobile Communications. 8# stand "or third
#eneration!.
This ma$es analo# cellular technolo#y #eneration one and di#ital9PCS
#eneration two.
8/ are intended "or the true multimedia cell phone. Typically call smart phone.
it supports web based application.
8/ comprise several cellular access technolo#ies. The three is most common one as
o" :33-.
CDMA 2000 based ; based on 2G codes multiple access
WCDMA (UMTS) wideband code division multiple access.
TDSCDMA' Time division synchronous code division multiple access
8/ networ$ have potential trans"er speed o" up to 8 4bps.(about 1- seconds to
download a 8 min. 4P8 son#.) "or comparison, the "astest.
:/ phones can achieve up to 1<<'=bps (about , minutes to download a 8'
minute son#). 8/>s hi#h data rates are ideal "or downloadin# in"ormation "rom
the %nternet and sendin# and receivin# lar#e, multimedia "iles. 8/ phones are
:
li$e mini'laptops and can accommodate broadband applications li$e video
con"erencin#, receivin# streamin# video "rom the (eb, sendin# and receivin#
"axes and instantly downloadin# e'mail messa#es with attachments.
Dual Band vs. Dual Mode:
%" you travel a lot, you will probably want to loo$ "or phones that o""er multiple
bands, multiple modes or both. *et>s ta$e a loo$ at each o" these options?
4ultiple bands ' @ phone that has multiple'band capability can switch
"re)uencies. Aor example, a dual'band T&4@ phone could use T&4@ services
in either an ,33'40B or a 1.33'40B system. @ )uad'band /S4 phone could
use /S4 service in the ,-3'40B, .33'40B, 1,33'40B or 1.33'40B band.
4ultiple modes ' %n cell phones, CmodeC re"ers to the type o" transmission
technolo#y used. So, a phone that supported @4PS and T&4@ could switch
bac$ and "orth as needed. %t>s important that one o" the modes is @4PS D this
#ives you analo# service i" you are in an area that doesn>t have di#ital support.
4ultiple band94ultiple modes ' The best o" both worlds allows you to switch
between "re)uency bands and transmission modes as needed.
Phones that support these options do chan#in# bands or modes automatically.
Esually the phone will have a de"ault option set, such as 1.33'40B T&4@,
and will try to connect at that "re)uency with that technolo#y "irst. %" it supports
dual bands, it will switch to ,33 40B i" it cannot connect at 1.33 40B. @nd i"
the phone supports more than one mode, it will try the di#ital mode(s) "irst,
then switch to analo#.
7ou can "ind both dual'mode and tri'mode phones. The term Ctri'modeC can be
deceptive. %t may mean that the phone supports two di#ital technolo#ies, such
as C&4@ and T&4@, as well as analo#. %n that case, it is a true tri'mode phone.
+ut it can also mean that it supports one di#ital technolo#y in two bands and
also o""ers analo# support. @ popular version o" the tri'mode type o" phone "or
people who do a lot o" international travelin# has /S4 service in the .33'40B
band "or Europe and @sia and the 1.33'40B band "or the Enited States, in
addition to the analo# service. Technically, this is a dual'mode phone, and one
o" those modes (/S4) supports two bands.
8
Problems with Cell Phones:
@ cell phone, li$e any other consumer electronic device, has its problems?
/enerally, non'repairable internal corrosion o" parts results i" you #et the
phone wet or uses wet hands to push the buttons. Consider a protective case. %"
the phone does #et wet, be sure it is totally dry be"ore you switch it on so you
can try to avoid dama#in# internal parts.
Extreme heat in a car can dama#e the battery or the cell'phone electronics.
Extreme cold may cause a momentary loss o" the screen display.
@nalo# cell phones su""er "rom a problem $nown as Cclonin#.C @ phone is CclonedC
when someone steals its %& numbers and is able to ma$e "raudulent calls on the
owner>s account.
0ere is how clonin# occurs? (hen your phone ma$es a call, it transmits the ESF
and 4%F to the networ$ at the be#innin# o" the call. The 4%F9ESF pair is a
uni)ue ta# "or your phone D this is how the phone company $nows who to bill "or
the call. (hen your phone transmits its 4%F9ESF pair, it is possible "or ne"arious
sorts to listen (with a scanner) and capture the pair. (ith the ri#ht e)uipment, it is
"airly easy to modi"y another phone so that it contains your 4%F9ESF pair, which
allows the ne"arious individual to ma$e calls on your account.
<
GSM Vs CDMA
%n cellular service there are two main competin# networ$ technolo#ies? /lobal System "or
4obile Communications (/S4) and Code &ivision.. 4ultiple @ccess (C&4@).
Cellular carriers includin# Sprint PCS, Cin#ular (ireless, GeriBon and T'4obile use one or
the other. Enderstandin# the di""erence between /S4 and C&4@ will allow you to
choose a carrier that uses the pre"erable networ$ technolo#y "or your needs.
The /S4 @ssociation is an international or#aniBation "ounded in 1.,H, dedicated to
providin#, developin#, and overseein# the worldwide wireless standard o" /S4.
C&4@, a proprietary standard desi#ned by Iualcomm in the Enited States, has been the
dominant networ$ standard "or Forth @merica and parts o" @sia. 0owever, /S4
networ$s continue to ma$e inroads in the Enited States, as C&4@ networ$s ma$e
pro#ress in other parts o" the world. There are camps on both sides that "irmly believe
either /S4 or C&4@ architecture is superior to the other. That said, to the non'
invested consumer who simply wants bottom line in"ormation to ma$e a choice, the
"ollowin# considerations may be help"ul.
Covera#e? The most important "actor is #ettin# service in the areas you will be usin# your
phone. Epon viewin# competitors> covera#e maps you may discover that only /S4 or
C&4@ carriers o""er cellular service in your area. %" so, there is o decision to be made,
but most people will "ind that they do have a choice.
&ata Trans"er Speed? (ith the advent o" cellular phones doin# double and triple duty as
streamin# video devices, podcast receivers and email devices, speed is important to those
who use the phone "or more than ma$in# calls. C&4@ has been traditionally "aster than
/S4, thou#h both technolo#ies continue to rapidly leap"ro# alon# this path. +oth boast
C8/C standards, or 8r #eneration technolo#ies.
EG&J, also $nown as C&4@:333, is C&4@>s answer to the need "or speed with a
downstream rate o" about : me#abits per second, thou#h some reports su##est real world
speeds are closer to 833'H33 $ilobits per second ($bps). This is comparable to basic
&S*. @s o" "all :33-, EG&J is in the process o" bein# deployed. %t is not available
everywhere and re)uires a phone that is C&4@:333 ready..
/S4>s answer is E&/E (Enhanced &ata Kates "or /S4 Evolution), which boasts data
rates o" up to 8,< $bps with real world speeds reported closer to H3'1<3 $bps. (ith
added technolo#ies still in the wor$s that include E4TS (Eniversal 4obile Telephone
Standard) and 0S&P@ (0i#h Speed &ownlin$ Pac$et @ccess), speeds reportedly increase
to about :H-D8,3 $bps. This technolo#y is also $nown as ('C&4@, but is
incompatible with C&4@ networ$s. @n E&/E' ready phone is re)uired.
-
%n the case o" EG&J, theoretical hi#h tra""ic can de#rade speed and per"ormance, while the
E&/E networ$ is more susceptible to inter"erence. +oth re)uire bein# within close
ran#e o" a cell to #et the best speeds, while per"ormance decreases with distance.
Subscriber %dentity 4odule (S%4) cards? %n the Enited States only /S4 phones use
S%4 cards. The removable S%4 card allows phones to be instantly activated,
interchan#ed, swapped out and up#raded, all without carrier intervention. The S%4
itsel" is tied to the networ$, rather than the actual phone. Phones that are card'enabled
can be used with any /S4 carrier.
The C&4@ e)uivalent, a K'E%4 card, is only available in parts o" @sia but remains
on the horiBon "or the E.S. mar$et. C&4@ carriers in the E.S. re)uire proprietary
handsets that are lin$ed to one carrier only and are not card'enabled. To up#rade a
C&4@ phone, the carrier must deactivate the old phone then activate the new one.
The old phone becomes useless.
Koamin#? Aor the most part, both networ$s have "airly concentrated covera#e in
maLor cities and alon# maLor hi#hways. /S4 carriers, however, have roamin#
contracts with other /S4 carriers, allowin# wider covera#e o" more rural areas,
#enerally spea$in#, o"ten without roamin# char#es to the customer. C&4@ networ$s
may not cover rural areas as well as /S4 carriers, and thou#h they may contract with
/S4 cells "or roamin# in more rural areas, the char#e to the customer will #enerally
be si#ni"icantly hi#her
%nternational Koamin#? %" you need to ma$e calls to other countries, a /S4 carrier
can o""er international roamin#, as /S4 networ$s dominate the world mar$et. %" you
travel to other countries you can even use your /S4 cell phone abroad, providin# it is
a )uad'band phone (,-39.3391,3391.33 40B). +y purchasin# a S%4 card with
minutes and a local number in the country you are visitin#, you can ma$e calls
a#ainst the card to save yoursel" international roamin# char#es "rom your carrier
bac$ home. C&4@ phones that are not card'enabled do not have this capability.
@ccordin# C&/.or#, C&4@ networ$s support over :H3 million subscribers
worldwide, while /S4.or# tallies up their score at over 1 billion. @s C&4@ phones
become K'E%4 enabled and roamin# contracts between networ$s improve,
inte#ration o" the standards mi#ht eventually ma$e di""erences all but transparent to
the consumer.
The chie" /S4 carriers in the Enited States are Cin#ular (ireless, recently mer#ed
with @TMT (ireless, and T'4obile ES@. 4aLor C&4@ carriers are Sprint PCS,
GeriBon and Gir#in 4obile. There are also several smaller cellular companies on both
networ$s.
N
Impact of mobile phone:
The impact o" mobile phone dramatic in terms o" development o" the
telecommunication sector. the leledensity in the country, which was less than one
percent in 1..H and one o" the lowest in the world. *ess than nine years it has Lumped
to more than six percent. The mobile phone mar$et since then has expended "aster
than in any other country in the re#ion, virtually a )uiet (mobile phone) revolution has
ta$en place, thousands o" remote villa#es, includin# the coastal o""'shore islands li$e
+hola, 0atiya and swandwip. %n these places people had never ever seen a telephone
set. They are now usin# mobile phones and tal$in# not only to their relatives and
"riends but also doin# their business more pro"itable than ever be"ore. +y bein# able
to connect to urban areas or ever to "orei#n countries, a whole new world o"
opportunity is openin# up "or the villa#ers in +an#ladesh.
Contribution to the Socio-economic Development:
The activities o" mobile phone contribute to the socio'economic development o"
+an#ladesh in many di""erent ways. %n addition to employin# nearly :333 people,
more than 1,33,333 people are directly dependent on mobile phone "or their
livelihood, includin# the people wor$in# "or the dealers, a#ents, contractors, suppliers
and a maLor portion o" that "i#ure includes the villa#e phone operatorOs. @ccordin# to
the %nternational telecommunication Enion, the /eneva'based EF body, the addition
o" each new telephone in a developin# country li$e +an#ladesh, adds ESS :-33 to the
countryOs /&P.

There are many villa#e phone operators by ownin# a mobile phone they have
dramatically increased not only their "amily income, but also their social status. The
/overnment o" +an#ladesh has also bene"ited directly "rom the mobile phone without
investment. The #overnment is earnin# vary lar#e revenues "rom taxesP duties and
various other "ee received "rom the mobile phone operators. %n "act, /ramen phone
H
would be currently the lar#est taxpayer in the country. %ts contributions to the
Fational Exche)uer have #one up "rom T$. -:1 million in 1..H, to more than T$.
11.-billion in :33<.
/rameenphone also actively participates in promotin# di""erent socio'cultural
activities and sports events in the country. %ts sponsored many activities over the years
includin# the 1ainul'Iuamrul %nternational ChildrenOs @rt Competition, Paintin#
Exhibitin# and many other activities. %t has also sponsored a scholarship "und "or the
poor and meritorious students o" the Ainance and +an$in# &epartment o" &ha$a
Eniversity. /rameenphone donated to computers to two schools "or underprivile#ed
children. 4obile phone playin# a vital role "or socio'economic development o"
+an#ladesh. 4obile phone is also a weapon a#ainst poverty.
,
CHAPTER 02
About the Company
wnership Structure
Senior Management !eam
Chronolog" o# Cit"Cell$s %chievements
Cit"Cell Changing &ives 'nitiative
.
About Cit!ce""
%bout the Compan"
CityCell (Pacific Bangladesh Telecom Limited) is Bangladeshs pioneering mobile
communications company and the only CDMA netor! operator in the country"
CityCell is a customer#dri$en organi%ation hose mission is to deli$er the latest
in ad$anced telecommunication ser$ices to Bangladesh"
The company offers a full array of fi&ed and mobile ser$ices for consumers and
businesses that are focused on the uni'ue needs of the Bangladeshi community"
CityCells groth strategy is to integrate superior customer ser$ice( highest
standard technology and choice of pac!ages at affordable rates"
The company operates a )*#hour call centre ith ell trained operators to
respond to customer 'ueries" CityCells customer ser$ice are open + days a
ee! to ensure customers can access CityCell at any con$enient time"
CityCell is focused on inno$ation and creating ne ays for customers to stay in
touch and to do business" CityCell is offering a ide range of competiti$e prepaid
and postpaid mobile pac!ages as ell as ,alue Added -er$ices such as -M-
and information based ser$ices"
CityCell is loo!ing forard in introducing CDMA .& technology in )//* to pro$ide
inno$ati$e multimedia features( including MultiMedia Messaging -er$ice(MM-)
and many more data based mobile features currently not a$ailable in
Bangladesh"
13
wnership Structure
CityCell (Pacific Bangladesh Telecom Limited) is a pri$ately oned company ith
ma0ority foreign onership e'uity" 1olloing lists the current oners of CityCell
(PBTL)2
-ingTel Asia Pacific 3n$estments Pte Ltd # *45
Pacific Motors Limited # 6."*65
1ar 7ast Telecom Limited # )6"4+5

Senior Management !eam
1. Chye Hoon Pin # Chief 7&ecuti$e 8fficer
:. Intekhab Mahmud # Chief Commercial 8fficer
8. Mahfuzur Rahman # Deputy Chief Technology
<. Choo Pui Hong # Chief Technology 8fficer
-. Michael Seymour # Chief 1inancial 8fficer
N. Tipu Sultan # Director( 1inancial Control 9 Company -ecretary
H. Faisal Hyder # Director( 1inance 9 Treasury
,. Tariul Hasan # Chief( Customer Care
.. !ulfiur Hussain # :uman ;esources Director
11
Chronolog" o# Cit"Cell$s %chievements
"ate #$ent
.<=<
Bangladesh Telecom Limited (BTL) as aarded a license to operate
cellular( paging( and other ireless communication netor!s"
Apr#</
:utchison Bangladesh Telecom Limited (:BTL) as incorporated in
Bangladesh as a 0oint $enture beteen BTL and :utchison
Telecommunications (Bangladesh) Limited"
Apr#<6 Agreement ith BTTB regarding P-T> lin!s"
Aug#<6 .st cellular operation in the -outh Asian sub#continent
Aug#<6
:BTL began commercial operation in Dha!a using the AMP- mobile
technology"
Dec#<6 Pacific Motors Limited ac'uired the entire 4/5 share holding of :BTL"
1eb#<?
:BTL as renamed as Pacific Bangladesh Telecom Limited (PBTL)
and launched the brand name @CityCell DigitalA to mar!et its cellular
products"
Mar#<+ .st to e&tend co$erage to Chittagong
Apr#<+ CityCell began commercial operation in Chittagong"
Mar#<< .st to adopt CDMA technology
Apr#<< CDMA technology as first introduced by CityCell"
-ep#//
Asian 3nfrastructure De$elopment Company (A3D7C) and 1u0itsu
Limited (1L) became shareholders in CityCell"
Ban#/. .st to set#up a communications bac!bone to Chittagong
Apr#/. Dha!a#Chittagong microa$e is launched"
>o$#/.
CityCell introduced the .4#second pulse rate in the cellular industry of
Bangladesh"
Ban#/) CityCell commences operations in the -ylhet %one"
Ban#/)
,alue Added -er$ices (,A-)( such as )* hour billing information(
nes( ser$ices( sports( etc"( are introduced"
Mar#/) 1irst operator in Bangladesh to offer off#pea! rates"
Buly#/)
1irst operator in Bangladesh to offer prepaid ser$ices ith to#ay
P-T> connecti$ity"
1:
-ep#/)
CityCell e&tends co$erage to ;angpur( Dina0pur( and -yedpur( the
northern districts of Bangladesh"
8ct#/) -hort Message -er$ice (-M-) is introduced"
Ban#/6
CityCell launched its ser$ices in the ma0or northern business city of
Bogra"
1eb#/6
1irst operator in Bangladesh to introduce the 8ne)8ne post#paid
pac!age"
Bun#/6
CityCell reaches a co$erage le$el of */ districts out of a total of ?* (?.
districts eligible)"
Bun#/6 >etor! capacity is increased to )*/(///"
Aug#/6
CityCell introduces @Amar PhoneA( a postpaid mobile#to#mobile
pac!age offering the loest outgoing rate per minute in Bangladesh"
-ep#/6
1irst operator in Bangladesh to introduce 3DD and >CD for prepaid
subscribers"
8ct#/6
CityCell reaches a co$erage le$el of 4. districts out of a total of ?* (?.
districts eligible)"
>o$#/6
CityCells )*#hour customer call center opens" >etor! capacity is
increased to )=/(///"
Dec#/6
Dear#end acti$e mobile subscriber base reaches .+<(/4= ith
co$erage in 4. districts"
Mar#/*
CityCell opens its customer ser$ice centres + days a ee!
countryide"
Bune#/* CityCell launches ;3M based handsets"
18
Cit"Cell Changing &ives 'nitiative
CityCell community acti$ities %in &''()
CityCell ties up *ith +angladesh Red Crescent Society
CityCell( the pioneer telecom operator of Bangladesh( signed up an agreement
ith Bangladesh ;ed Crescent -ociety (BD;C-) to carry out fund raising
programs for human elfare through -M-"
The fund collected through -M- as donated to BD;C- for the betterment of
the society"
Chris Maloy( pre$ious C78( CityCell (Pacific Bangladesh Telecom Ltd") and
8baidur ;ahman( -ecretary Eeneral 9 C78( Bangladesh ;ed Crescent -ocietyF
signed the agreement on behalf of their respecti$e organi%ations" Chile 3nte!hab
Mahmud( Chief Commercial 8fficerF Ahmed Arman -iddi'ui( Manager( ,alue
Added -er$ices( Taslim Ahmed( Manager( Mar!eting CommunicationsF CityCell
and Guamrul Ahsan( DirectorF 7unus Ali Mia( Deputy Director( 1und ;aising
DepartmentF ;i%ia Hobed( Deputy Director( 3nformation 9 P;F Mahmuda
Chodhury( Consultant( 1ind ;aising DepartmentF Mi!ael -andgren( 8D
Delegate( 31;C( Dha!a ere also present on the occasion organi%ed at the
Pacific Center (Dha!a"
CityCell community acti$ities %in &'',)
CityCell-s C#. distributes relief among fire $ictims
8n *th March the fire burnt about )/// huts#+ babies ere burnt to death in the
fire and many more ere hurt in Bau Ba%ar area of Iarail -lum( Eulshan"
8n .*th March Chris Maloy( pre$ious Chief 7&ecuti$e 8fficer of CityCell(
distributed relief materials among )4// families ho lost all their possessions
due to a de$astating fire"
Chen Chris appeared among the helpless people( they recei$ed him ith
emotional note" Chris told them( @ Because e care( thats hy Citycell is here"A
:e distributed floor mats( mos'uito nets( coo!ing post( rice( dal( and pulse
among fire $ictims"
1<
CityCell and M+/ Club stage concert to raise money to ease flood hardship
CityCell( through its community aid program Changing Li$es( helped easing the
hardship of those affected by organi%ing a concert in association ith the MBA
Club on the ?th of August" The concert( hich as staged at the >ational
Museum Auditorium in Dha!a( as organi%ed ith the specific ob0ecti$e to raise
funds for the flood#affected people of the country"
Performing at the concert ere renoned Bangladesh artists Boogey 9 1riends(
1eedbac!( Miles( L;B( :assan( Pentagon( Mehreen( Iani% -uborna( Carfa%e(
Partho( -tarling( -hahed( Iumar Bisha0it( 1erdous Cahid and :abib" The
concert as a great success( attracting a crod of more than +// people for the
flood relief cause"
CityCell donates money for the flood affected
Chris Maloy( pre$ious Chief 7&ecuti$e 8fficer( CityCell handed o$er a che'ue of
T!" )4 la!h to Prime Minister Begum Ihaleda Hia for the flood#affected people of
the country"
Prime Minister Begum Ihaleda Hia appreciated CityCells initiati$e to help the
people of the society"
Also present at this occasion as 1aisal Morshed Ihan( ,ice ChairmanF Tipu
-ultan Mohammad( Director( 1inancial Control 9 Company -ecretaryF and
3nte!hab Mahmud( Chief Commercial 8fficer from CityCell"
CityCell hands o$er relief to Rotary for the flood $ictims
CityCell handed o$er relief for the flood affected to ;otary District Eo$ernor
8ffice on 6.st Buly )//*" At the gathering( 4(/// pac!ets ere gi$en to ;otary
District 6)=/ Eo$ernor 8ffice that contained Chira( Eur( -aline( Candles and
Matches" Distribution of these pac!ets to the relief areas started on .st August
)//*" The areas that ere co$ered for relief distribution ere -herpur(
Brahmanbaria( >arshingdi( Bhairab( Mani!gon0( and Munshigan0"
Mr" 3nte!hab Mahmud( Chie" Commercial J""icer( CityCell and ;otarian Ia%i
>a%mul :a'ue#treasurer of ;otary Club Dha!a Jrbana( ;otarian -yed A%i%ul
:a'ue( President of ;otary Club Dha!a Jrbana P:1( ;otarian Prof" Mi%anur
;ahman -helly#-ecretary of ;otary Club Dha!a Jrbana( ;otarian A"I"M"
-hamsuddin( District 6)=/ Eo$ernor(
;otarian Dr" -hamimu%%aman Bosu Mia # 3PP( P:1 ere present at the
gathering on behalf of their respecti$e organi%ations"
1-
CityCell sponsors Saline0pro1ect
CityCell sponsored the -aline#Pro0ect for helping the flood#affected people of the
country"
Jnder this pro0ect( the ob0ecti$e of CityCell as to produce .(//(/// salines" 6/
persons or!ed to produce =/// saline e$eryday at the MBA Club premise"
These salines ere being pro$ided to all interested organi%ations and indi$iduals"
CityCell helps intellectually disabled children of S2I"
CityCell( Bangladeshs leading mobile communications pro$ider( launched its
community program KCityCell Changing Li$es ith a donation to the -ociety for
the Celfare of the 3ntellectually Disabled (-C3D)"
The -ocial Celfare 8rgani%ation of 3ntellectually Disabled( as established in
.<++ and operates 6/ schools for the intellectually disabled throughout the
country" LCityCell Changing Li$esL community program initiati$e ill initially
support ? schools in Dha!a( -ylhet and Chittagong"
CityCelLs pre$ious C78 Chris Maloy handed o$er the donated goods to the
-ocietys President Mr" M"A" Baten"
Donated goods include toys such as lego sets( bells and dolls( as ell as
teaching materials such as pencils( paper and boo!s" The goods ill be
distributed throughout the si& schools in Dha!a( -ylhet and Chittagong"
This initiati$e as set up to consolidate the mobile operators $arious community
initiati$es" The initiati$es core ob0ecti$e is to help impro$e the 'uality of life of
and open up ne opportunities for disad$antaged people in Bangladesh"
1N
CityCell donates Physiotherapy #uipment to underpri$ileged intellectually
disabled children
8n December 4( )//*( CityCell donated physiotherapy e'uipment to -73D Trust
(-pecial 7ducation for 3ntellectually Disabled Children) for the underpri$ileged
and intellectually disabled children under CityCells community program KCityCell
Changing Li$es"
-73D Trust runs a school and a Community Based ;ehabilitation (CB;) Program
for the intellectually disabled" Currently the school pro$ides therapy( food and
con$eyance to *) children ith $arious disabilities"
CityCell pre$ious C78 Chris Maloy handed o$er the donated goods to the
organi%ations Director( Dilara -attar at a ceremony held at CityCell office at
Moha!hali" A number of the children ho attend the school ere also present at
the ceremony" @As a large pri$ate organi%ation( e feel e ha$e an obligation to
be engaged in corporate community acti$ities(A said Chris Maloy( pre$ious C78
of CityCell at the donation ceremony" @The -ociety deser$es e$ery support
possible and e are proud to be able to contribute to the impro$ement of the
li$es of these students"A
1H
CHAPTER 0#
Contact 'n#ormation
Customer Care
Bill Pa"ment
(andsets ) Pac*ages
(andset Service centre
Prepaid Pac*ages
+etwor* Coverage Map
+etwor* Coverage District ,ise
1,
$enera" Ser%ice
Contact Information
:ead 8ffice
Pacific +angladesh Telecom 3td4
Pacific Centre
.*( Moha!hali CMA( Dha!a#.).)"
Phone2 ==)).=?#+( ==)4)=.( ==)4)=6
1a&2 ==)64+4
Customer Contact2 N.).( /..#<<.)..).
7#mail2 customerser$iceOcitycell"com

+ranch .ffice
Pacific +angladesh Telecom 3td4
=.( Ia!rail( Dha!a
1a&2 <66=66.#)

Chittagong .ffice
Pacific +angladesh Telecom 3td4
BC3C -adan ()nd 1loor)
)? Agrabad CMA
Chittagong # *)/)
Phone2 +.44)=(+.64?<
1a&2 +...*)
Customer Contact2 /..#<<+.///./( /..#<<+.///..( /..#<<+.///.)
7#mail2 customerser$iceOcitycell"com

1.
Sylhet .ffice
Pacific +angladesh Telecom 3td4
Earden Toer (Eround 1loor)
-hah0alal Bridge Lin! ;oad
Jposhohor Point
-ylhet
Phone2 /..#<<?./444( /..#<<?./???( /..#<<?./... (-ales)
1a&2 /=).#=.)+4*
7mail2 customerser$iceOcitycell"com
Pacific +angladesh Telecom 3td4
Tayamun Center (.st 1loor)
.=.( Ihan A" -abur ;oad
Ihulna# <.//
Phone2 (/*.)# =.6)<+#<=
1a&2 =.6)<?
Mobile2 /..#<<=/)<6+
Ra1shahi .ffice
Pacific +angladesh Telecom 3td4
:ouseP )?6( -ectorP /)
;as0shahi Jposhahor
Phone2 (/+).)#=?..*.( =?..*)
1a&2 /+).#=?..*6
Mobile2 /..<<?//4<=( /..<<?//4<<
5hulna .ffice
:3
Customer Care
At CityCell e are committed to gi$ing our customers the best ser$ice e$ery time(
all the time" As the industry leader in customer ser$ice e&cellence( CityCell is
continuously or!ing toards gi$ing customers the best possible ser$ice
e&perience"
This is manifested in CityCells tagline2 LBecause e careL and in the ser$ice
inno$ations CityCell has introduced to ma!e life easier for our customers"
&,0Hour Call Centre %call 67&7 from your CityCell mobile or '770887&77&7
from any other phone)
The Call Centre enables customers to be in touch ith CityCell round the cloc! to
ma!e en'uiries and ha$e their problems sol$ed instantly"
CityCells Call Centre is fitted ith state#of#the#art e'uipment from leading global
hardare pro$ider >ortel hich ensures smooth and uninterrupted operations at
full capacity" By dialing N.). from your CityCell mobile phone( you get instantly
connected to one of CityCells e&pert Customer -er$ice 7&ecuti$es ho are ell
trained to anser 'ueries and pro$ide information and solutions"
.pen for +usiness 9 "ays a 2eek
;ecently CityCell as again at the forefront of inno$ation by being the first
operator to open its front des! operations 6?4 days a year at all of its Customer
-er$ice Centres in Dha!a( Chittagong( -ylhet( Ihulna and ;a0shahi" CityCell
customers can no pay their bills and purchase ser$ices at any day of the ee!
that is most con$enient for them"
"ays :ormal
7$ery day <2//am # 426/pm
:1
+ill Payment /nytime; from /ny*here *ith Cash Card
CityCell postpaid customers can en0oy the con$enience of paying their bills
anytime from anyhere o$er their mobile phones ith Cash Card" 8ur Cash
Card is a no$el and inno$ati$e ay for postpaid customers to pay bills o$er the
phone" All you need is a CityCell Cash Card and your CityCell phone and you
can pay your phone bill from anyhere( anytime" >o more standing in the 'ueue
or trying to beat the opening hours of ban!s or ser$ice centres Q you can use the
Cash Card )* hours a day"
.nline +ill Management *ith .nline Self Care
8nline -elf Care enables postpaid customers to manage a number of ser$ices
online( such as $ieing bill status( billing history( payment details and lodging
ser$ice 'ueries and complaints"
CityCell is proud to be the leader in Customer -er$ice in Bangladesh and ill
continue to or! toards a fully satisfying ser$ice e&perience for its customers"
3ts because e care"
::
Bill Pa"ment
9 #asy 2ays to Pay your +ill *ith CityCell
At CityCell( e understand ho important it is to offer con$enient and hassle#free
ays to pay your monthly bill" There are currently ? con$enient ays for you to
pay your bills2
." Cash Card2 a$ailable at all authori%ed dealers or retail outlets countryide"
Cash Card can be used anytime and from anyhere to pay your bills
using your CityCell phone"
)" Ad$ance Payment -lip2 a$ailable at all Ban!s here CityCell bills are
collected"
6" :-BC 7asy Pay machines2 a$ailable at four con$enient locations in
Dha!a (Banani( Jttara( Eulshan and Dhanmondi)"
*" -tandard Chartered ATM machines2 3f you are customer of -tandard
Chartered Ban!( you can settle your bill through their ATM machines ith
your ATM card"
4" 7astern Ban! Limited 3nternet Ban!ing2 if you are an 7BL customer( simply
log on to "ebl"com"bd to settle your CityCell bills online"
?" 7asy settlement of bills at the Cash Counters at CityCell Customer
-er$ice Centres in Dha!a (Moha!hali)( -ylhet and Chittagong
+" At ban!s2 bills can be paid at all ban!s mentioned on the bac! of our bill
statement"
1or more information regarding these payment options( please call our )*#hour
Call Center (N.). from your CityCell mobile 9 /..#<<.)..). form any other
phone)"

:8
(andsets ) Pac*ages
Hua*ei C&7< =TStarcom C77>'

N 3ncredibly light 9
small
N .) poly ringtone
N .)= & ?* pi&el
LCD display (BMC)
N Memory (6)MB
1lash ( =MB -;AM
MCP)
N -upport ;#J3M
N ."6A BMC LCD
display (<?&?*
pi&els)
N CDMA .R(
=// M:%
N .) polyphonic
MD3 ringtone
,ibrate mode
N Preloaded
game M ringtone
:okia &77& Hisense C9<9

N -mall and
lighteight
N ;eliability( easy#
to#use( compact
N Appeal for first
time buyers
N Lighteight (=6g)(
N attracti$e design
N Picture 1rame


Hisense C?88 Hisense C?<8

N Eames
N -topatch
N Main LCD )4?
Color
N Alarm cloc!
N ,olume = le$els
N ;ecent Calls
Memory
N -ecurity

N Eames
N -topatch
N Main LCD )4?
Color
N Alarm cloc!
N ,olume =
le$els
N ;ecent Calls
Memory
N -ecurity
:okia &&<' Hisense C?>88
:<

NA range of e&citing
Rpress#8n
TM
color
co$ers
N 7nhanced eb#
brosing ith
Mobile 3nternet
N CDMA)/// .R
technology
N ;inging tone
composer for
uni'ue tones


Motorola C7?7 !T# C7??




"e@ian C?'< "e@ian C>'<




"e@ian C>7< "e@ian C>7<


:-
(andset Service centre
Nokia Care:
Models: Nokia 2280, 2112, 3155,6235, 2255, 8280, 3585.
Address:
1. Nokia Care Centre, Celullar Moile !te. "td., 12#$, C%andras%ila &u'astu
(o)er, 6*#1, !ant%a+at%, ,reen road, -%aka.1205, !%one: *6/3501. 2.
2.Nokia Care Centre Ceiullar Moile !te. "td., 68#1, ,uls%an A'enue, ,uls%an.
1, -%aka.1212, !%one: 8815251.
3. Nokia Care Centre, Celullar Moile !te. "td., 226,&0. Mo1i 2oad3lst 4loor5,
A6raad, C%itta6on6. !%one : 811861.
7. Nokia Care Centre, Celullar Moile !te. "td., 8ales)aritala, 0aliarimore,
$o6ra . 5800. 5. Nokia Care Centre, Celullar Moile !fe. "td., (a9anum Centre,
181, 0%an .:.&aur 2oad, 0%ulna . *100.
Cell $an6la: Models: ;ua)ei.C218,C506,
Address:
1. Cell $an6la "td. ;ua)ei.C218,C506, Aedin (o)er 3*t% 4loor5, 35 0emal
Ataturk A'enue, $anani, -%aka.1213. Moile: 01 1**81/758.
2. Cell $an6la "td., "okman (o)er 35t% <oor5, 1676 &0. Mu1i 2oad,
C%itta6on6. Moile: 01 1**/01221,
3. Cell $an6la "td., N2 (o)er 33rd 4loor5, :ast -ar6a% ,ate, Air+ort 2oad,
&9l%et. Moile: 01 1**601001
7. Cell $an6la "td., &%il+a $ank $%aan 35t% <oor5, 25#26 0-A C#A, 0%ulna.
*000. Moile: 01 1**660068,
5. Cell $an6la "td., 715 &%a+nakun1o 3,round 4loor5, -arik%arona,
=+as%a%ar Mor, 2a1s%a%i. Moile: 01 1**65006/,
6. Cell $an6la "td., Cit9 !la>a 31st 4loor5, ,ir>a Mo%olla, $aris%al, Moile:
01 1**6600/2.
:N
&er'ice ?ne # Moile Care: Models: Motorola .@150,C.131, A101, B680,
B/30,
=tstarcom . 1 160, 11601, 1 161,
Address:
1. -%aka &er'ice Centre, 5t% 4loor, !rince !la>a, 7#2 &o%ana6, Mir+ur
2oad, -%anmondi, -%aka.120/, (el: *170668, 81205*1, 011**0171 11,
4aC: *1 18*6/,
2. C%itta6on6 &er'ice !oint.317, &k. Mu1i 2oad, &uDa !la>a, 1st 4loor
3?++osite to 4ire &tation5, A6raad C#A, C%itta6on6.7100, (el: /21/27.
3. 0%ulna &er'ice !oint.171, &ir IEal 2oad, 2nd 4loor, Afta Center, 0%ulna.
*000, (el: 813676.
7. 2a1s%a%i &er'ice !oint.272#A, 0adir6on1 31st 4loor5, ,reater 2oad, 2a1s%a%i.
6000, (el: 81 1251
5. &9l%et &er'ice !oint, 2nd 4loor, 0arimulla% Market, $%andar $a>ar, &9l%et.
3100, (el: 812*3*.
6. $arisal &er'ice !oint.70, &adar 2oad 32d 4loor5, $arisal.
/. $o6ra &er'ice !oint, ;oldin6 No. 21*/#1*5, Court ;ouse 2oad,
8ales)aritala, $o6ra.
8. Camilla Collection !oint, &%o+ No. 6 F /, INo. Ali Mansion, 1st 4loor,
0andir+ar, Comilla.3500,
*. 8essore Collection !oint, 2o)nok C%amer 31st 4loor5, !lot No. 351 F 352,
;oldin6 No. 1, ;atk%ula 2oad, ;otel Mid (o)n 8essore.
10. 0us%tia Collection !oint "o'el9 (o)er 38t% 4loor5, ;oldin6 No. 55#1,
&ira1uddo)la 2oad, 0us%tia.
11. 2an6+ur Collection !oint, N.I (o)er 32nd 4loor5, !a9ra C%ottor, 2an6+ur.
12. M9mensin6 Collection !oint, Cit9 Center 3,round 4loor5, 1 1, 2amau
2oad, 3?++osite of Aioka ;all5, M9mensin6%.
:H
!aciDc $an6lades% (elecom "imited: Models: &amsun6 &C; &.10*, &C;.71
1, &C;.210, &C;.N1*1,&C;.N213,&C-.**0, &C;.61 1,:2IC&&?N.1228,
A=-I?B?A.135, M?(?2?"A. 182C,C.210,B.60, ;G=N-AI.;,C1 10,
;,C120, ;,C.600e, CG$:2$:"".100,-:AIAN.308 F All t9+es of 4@(s.
Address:
1. !aciDc Center 3,round 4loor5.H 7, Mo%ak%ali, -%aka . 1212, Contact No. I
121, 01 1**121 121.
2. !aciDc Center 3,round 4loor5.81, 0akrail, -%aka.1000, Contact No. I121, :
01 1**121 121,
3. 26, A6raad C#A, C%itta6on6 Contact No. I 121, 01 1**121 121.
<. ,arden (o)er, &%a%1alal $rid6e "ink 2oad, =+os%o%or !oint, &9l%et.3100,
Contact No. I 121, 01 1**121 121,
-. (a9moom Center 31st 4loor5.H 81, 0%an. :.&aur 2oad, 0%ulna.*100, Contact
No. I 121, 01 1**121 121.
6. ;ouseI 263 3,round 4loor5 &ector.02, 2a1s%a%i =+os%o%or, 2a1s%a%i.6202,
Contact No. I121, 011**121121.
:,
!re+aid !acka6es
Is Prepaid right for youA
Li!e many others if you are ondering hether prepaid is best for you( here are a
fe tips on hat you can e&pect out of it2
In Prepaid B
# Dou donLt ha$e to pay monthly line rent
# DonLt need to deposit money for any special ser$ice (e"g" >CDM3-D)
# DonLt ha$e to ait in long 'ueue to pay mobile bill
Ho*e$erB4
# Dou ha$e to recharge your account before you can use it
# ;echarge period e&pires after a set time
-o( if your e&pected mobile usage and e&penses are lo (generally less than T!"
.(///) and you ant to control of mobile e&penses( then prepaid pac!age is right
for you" Many of our customers also associate prepaid ith simplicity(
transparency and predictability"
2hat are the packages a$ailable in PrepaidA
Ce ha$e the folloing prepaid pac!ages for you2
Hello '7&?
Mega Phone
/alap Super Plus
/alap Classic
/alap Super
/alap +
/alap Call Me %*ith call&cash feature)
Prepaid PC.
Hello '7&?
Any one preferred CityCell number O T!" / for the first 6 minutes( after that O
T!" /"+4Mmin
8ther to preferred CityCell numbers O T!" .Mmin
Any other CityCell number O T!" )Mmin
Any other operators mobile number O T!" 6Mmin
:.
Mega Phone
6Tk 7('' free talktime is a$ailable at first time acti$ationC
T! *4/ for callMsms to any mobile
T! ./4/ for callMsms to any CityCell number
1ree tal!#timeMsms offer ill be $alid for 6/ days starting from day of
acti$ation
This is a mobile#to#mobile Prepaid pac!age
To acti$ate your connection( please dial N=..
. year handset arranty
/alap Classic
6/ second pulse from the first minute
)* hours BTTB incoming#outgoing 9 3-D facility
)* hours BTTB incoming free
7conomy 3-D call rates facility for calls to )4 countries
/alap Super
Call to preferred three CityCell numbers (8ne)8ne) at half rate of normal
on#net tariff
Call to any CityCell number O T!" /")4 at -uper off Pea! hour"
Aalap B
Aalap B is only mobile#to#mobile pac!age"
This plan gi$es you
Access to any mobile in Bangladesh
)/ second pulse after first minute
1reedom to choose . CityCell number and ma!e calls at 4/5 of normal
on#net tariff under 8ne)8ne scheme
83
/alap Call Me
Aalap Call Me is a full BTTB connecti$ity pac!age ith the uni'ue and inno$ati$e
call)cash feature"
This plan gi$es you
Access to any mobile in Bangladesh
)* hour BTTB localM>CDM3-D connecti$ity
Jnder the call)cash feature Aalap Call Me customers ill get T!" /")4
added to their account e$ery minute hen they recei$e calls from other
CityCell phones
1reedom to choose up to 6 CityCell number and ma!e calls at 4/5
reduced tariff under 8ne)8ne scheme
CityCell to CityCell -M- at a reduced rate of T!" ."4/
81
Postpaid Pac*ages
Postpaid offerA Dou "ecideE
3t should be your choice hen and for ho long you use your mobile" LetLs
e&plore ho the CityCell postpaid pac!ages facilitate you to manage your mobile
usage"
In postpaid B
# Dou donLt ha$e to orry about your prepaid tal!#time running out
# Dou can use the CityCell cash cards to pay your bills at your con$enience
# Dou donLt need to go hunting for prepaid card shops hen your credit runs out
Ho*e$er B
# Dou need to pay a minimum monthly line rent
3f you are loo!ing for a mobile ser$ice that doesnLt put any bar on bill amount or
connecti$ity( then CityCellLs postpaid pac!ages are for youS Chat our e&isting
postpaid customers appreciate most is our current loest tariff structure for
mobile#to#mobile and complete BTTB localM>CDM3DD facility"
2hich postpaid package is right for youA
Dou can choose from the three current postpaid offers2
Qono Phone
Shabar Phone
@amar Phone
Citycell Premium
-preme
CityCell Premium
This is the pioneer postpaid pac!age in Bangladesh to introduce the .#second
pulse" 3t has )* hour mobile#to#mobile as ell as BTTB connecti$ity"
Jnder this plan you get2
)* hour BTTB localM>CDM3-D incoming and outgoing facility
Loer tariff for CityCell#CityCell calls
;educed call rates during off#pea! (=PM#..PM) and super off#pea!
(..PM#=AM) hours
4/5 discounted tariff for calls to up to 4 CityCell numbers under the
8ne)8ne feature
. second outgoing pulse from the $ery first second"
8:
. second incoming pulse after the first free minute"
The loest monthly line rent"
Shabar Phone
-habar Phone is the con$enient postpaid pac!age ith limited BTTB
connecti$ity"
Cith -habar Phone you ha$e2
A minimal monthly line rent
>o hidden charges for roaming
BTTB localM>CDM3DD outgoing facility during off#pea! and super off#pea!
hours
4/5 discounted tariff for calls to up to 6 CityCell numbers under the
8ne)8ne plan
.4 second outgoing pulse after first minute
More benefits for you2
-M- and other $alue added ser$ice facilities
Cash cards to lessen the hassle of bill payment
/amar Phone
Aamar Phone is the con$enient postpaid mobile#to#mobile ser$ice"
Cith Aamar Phone subscription you ill recei$e2
A lo( lo monthly line rent
;educed call rates during off#pea! hours
Discount on monthly bill based on usage
4/5 discounted tariff for calls to upto 6 CityCell numbers under the
8ne)8ne plan
.4 second outgoing pulse after the first minute
More benefits for you2
-M- and other $alue added ser$ice facilities
Cash cards to lessen the hassle of bill payment
88
-i.ed Phone Pac*age
Fi@ed Phone Package2 T9T 3ncoming and 8utgoing ith Mobile to Mobile
H=/2#I #TS 7&''
1i&ed Cireless Terminal (CDMA)/// .R)
Accessories2 3nternal Antenna(
;echargeable Battery (>3#M:)(
Poer cord( Tel#line cord( Manual
Price in Taka
Set price *ith 3ocal Connection .*(<<<"//
Additional deposit (;efundable)2 1or >CD T!")(4//"// and for >CD 9
3DD T!"4(///"//"
:ardare Price (3nter#change)2 T!" .)(<<<"//
Monthly Subscription Tk4 &('4''
Call Type
Peak %<am0
<pm)
.ff Peak
%<pm077pm)
Super .ff
Peak %77pm0
<am)
.utgoingTo CityCell Mobile T! ."// T! ."// T! /"4/
To 8ther 8perator T! )"// T! )"// T!" ."//
To T9T Local( >CD 9
3DD
T!")"// T
BTTB charge
T!")"// T
BTTB charge
T!"."// T BTTB
charge
Incoming3ncoming from any
Mobile
1ree
3ncoming from T9T
Local( >CD( 3DD
T!" ."4/ T!" ."4/ T!" ."4/

1. .45 ,AT is applicable on the total bill"
:. T!" ."+/ per local call to T9T and >CDM3DD at actual T9T charges
payable"
8. 8utgoing )/ sec Pulse from .st Minute for Pea! 9 8ff#Pea! hour and ?/
sec pulse for super off#pea! hour"
*" 3ncoming ?/ sec pulse is applicable for Pea!( 8ff#pea! 9 -uper off#pea!
hour"
Payment should be made in ad$ance before deli$ery the set(s) in the form of Pay
8rderMCashMcredit Card in fa$or of @Pacific Bangladesh Telecom LtdA"
8<
Terms .f Payment .f Monthly +ill C
CDMA monthly Billing period is )+th to )?th of the folloing month" 1ull payment
of monthly bill should be made by due date specified on the in$oice" 1ailure to
ma!e payment by due date ill result in disconnection of your line ithout any
further intimation" >o reconnection fee ill be charged if payment is made ithin
6 or!ing days of disconnection" A reconnection fee of T!" 4// ill be charged
thereafter if payment is made ithin the last or!ing Day of the month" Bill
payments made the folloing month(s) ill re'uire a reconnection fee of T!"
.///" 8ut standings after three months ill result in the forfeiture of Airtime
Deposit"
Credit 3imitC 1or 3ocal 0Tk4&; (''( 3ocal F :2"F I"" 0 Tk49; (''
3f set is lost or stolen( reporting the incident to PBTL customer ser$ice ill
deacti$ate the set (rendering the set useless)"
NCarranty for :ardare ? months( Battery 6 months"
R#G=IR#M#:TS F.R :#2 S=+SCRIPTI.:C
." To attested photograph 9
)" Mailing address $erification documents (any one)2 Photocopy of Passport(
Ban! statements( Dri$ing license( ChairmanMCard commissioner certificate(
TelephoneM EasM 7lectric bill( $oter 3D card etc"
8-
+etwor* Coverage Map
"istrict 2ise :et*ork Co$erage
=pcoming :et*ork Co$erage
:et*ork Co$erage Map
+enefit of C"M/
CityCell has an e&tensi$e netor! co$erage throughout the country" Ce are
continuously e&panding and upgrading our already comprehensi$e netor! and
to meet consumer demand and maintain a high 'uality netor!" The program is
designed to upgrade netor! technology and add netor! capacity to support
the companys consistently increasing customer base"
8N
+etwor* Coverage District ,ise
"istrict 2ise :et*ork Co$erage
=pcoming :et*ork Co$erage
:et*ork Co$erage Map
+enefit of C"M/
"istrict 2ise :et*ork Co$erage /rea
"IHISI.: "ISTRICT 2IS# /R#/
"H/5/
"haka
Mohakhali
Rampura
Agargaon
Gulshan-2
Mirpur
Khilkhet
Mazar road
Uttra-1
Gulshan-1
Khchukhet
Banani
Nakhalpara
N.Gan-1
Mog!azar
"egun!aghicha-1
#armgate
$ld %it&
Motiheel-2
N.Gan-2
Ada!or
'alla!i
Mathartek
(lephant Road
'agla!azar
Baridhara
Uda&an
)*!al Road
('+
,almatia
Ka-ran
Bazar
Gulshan-.
Mirpur-2
/opkhana
Kamlapur
Madhu!ag
'uranapalt
on
0azare !ag
Ka1rul
,al!ag
Monipuripara
Matual
2inira
"a&ada!ad
Narinda
Mali!ag
Razar!ag
Raz!azar
+ramonbaria
B.Baria
Akhura
Chandpur
%handpur
Matlo!
#aridgan
8H
kazipara
"a3ar-1
/angail-1
"a3ar-2
/angail-2
Kathal!ag
an
'aikpara
Rupnagar
Mohakali
4ohs
/ekpara
%handhous
ing
Ra&er
Bazar
+ene3a %amp
Ne- Market
4hanmondi-.
Kerangan
4ohar
Faridpur
#aridpur
Iazipur
Gazipur
Mauna
Gazipur "adar
Kapasia
/ongi )/U 5Board Bazar6
Raendarpur
5isorgan1
Kisorgan
Madaripur
Madaripur
Manikgang
4aulatpur
Manikgan
4hamrai
Mansigan
Mymenshing
M&menshing
:arashingdi
Narashingdi
:orshindi
Mado!di
Bhairo!
'olash
:o*abgan1
No-a!gan
Sariatpur
"ariatpur
Sira1gan1
"iragan
Tangail
Mirzapur
Kaliakor
CHITT/I.:I
Chittagong
Agra!ad
Kalurghat
Nandankanan
Bandartila
)#%$
Kumira
+orargan
'ahartali
Begamgan #ouzdarhat 0alishore Feni 3a@mipur
8,
,a7mipur
'atenga
Khulshi
,alkhan
riazuddin
Bakulia
)slampur
"itakundu
0athaaree
Ra-zan
Ano-ara
'atia
Baizid
'athantola
%ha-k!aza
r
Kamal!aza
r 5Mohara6
"altgola
Alkoron
5"adarghat
6
Boalkhali
%ho-dhur&
hat
#eni
#eni-2
"onagazi
Ramgan
:oakhali
"onaimuri
%hagolna&a
Maizdi

SD3H#T
Sylhet
Gotatekor
Alhamra
"hai !azar
Noa!road
#enchugan
2ohigan
"&lhet-8
"&lhet-9
"&lhet-:
Bis-anath
Kanaighat
%antonment
Kanaighat
Moulo$i +azar
Moulo3i Bazar
"rimangol
Noapara
No!igan
Sunamgan1
"unamgan
%hattak
2ogonathpur
5H=3:/
5hulna
Khulna-1
Khulna-2
Khulna-;
Mongla
+agerhat
Bagerhat
+arishal
Barishal-1
Barishal-2
Basishal-;
Jessore
2essore-1
Benapole
Noapara
2essore-2
Jhalokhati
2halokhati
Jhenaidah
2henaidah
5ustia
Kustia
Khustia Uni3ersit&
Magura
Magura
:arail
Narail
Piro1pur
'iropur
Satkhira
"atkhira

8.
R/JSH/HI
Ra1shahi
Rashahi-1
Rashahi-2
Rashahi-;
%hapai NG
+ogra
Bogra-1
Bogra-2
"ina1pur
4inapur
Is*ardi
)s-ardi
Joypur hat
2o&pur
3almoirhat
,almoirhat
:ator
Nator
:ougaon
Nougaon
Pabna
'a!na
Rangpur
Rangpur-1
Rangpur-2
Syedpur
"&edpur
<3
Galue @dded Service (G@S)
/.panding +etwor*
(%ana -istrict (%ana -istrict
Jion Na6or C%uadan6a $irol -ina1+ur
-amur%uda C%uadan6a ;akim+ur -ina1+ur
0asian9 ,o+al6an1 0%ans%ama -ina1+ur
(erok%ada 0%ulna No)a6on1 -ina1+ur
0%an1a%an AN 0%ulna $ir6on1 -ina1+ur
C%ou6ac%a 8essore &aid+ur
Ks
LHMl+%amari
0%oksa 0us%tia 2anina6ar Nao6aon
0alia Narail -urEa+ur 2a1s%a%i
Mo%es+ur 8%enaida% Adamdi6%i $o6ura
0aliEani 8%enaida% 0a%aloo $o6ura
0otc%and+ur 8%enaida% &%i6an1 $o6ura
Mo%ammad+ur Ma6ura $era !ana
C%itolmari $a6er%at "almo%on $%ola
Molla%at $a6er%at -o)lotk%an $%ola
&o rail $ra%manaria Nolcit9 8%alokat%i
,o+al+ur (anEail $anari+ara $arisal
Na6ar+ur (anEail =>ir+ur $arisal
-oulat+ur Manik6an1 !irEan1 (%akur6aon
&ulla &unam6an1 2anisankail (%aku(6aon
$iram+ur -ina1+ur . .
<1
CHAPTER 0&
Call 0elated Services
Service -eatures
Bangla SMS
Ban*ing ) others
/mergenc" Services
-inancial Services
-1+
Group SMS
(ello !une
'nternational SMS
Ringtone list2
dost: SMS Chat
Sports
!rump Card
2oice Based 'n#ormation Services
2oice Mail Services
<:
'a"ue Added Ser%ice ('AS)
Call 0elated Services
Call For*ardingK "i$ert
Call 1orarding lets you forard your number to any mobile or T9T phone
number to recei$e your calls through that number" 7$en if you are tra$eling
abroad( you can forard your calls to a designated number outside the country to
alays stay in touch"
How to do it
#Dial N9&' folloed by the designated number to acti$ate Call 1orarding" (e"g"
N9&'&&&&&&&&U)
#Dial N9&'U to deacti$ate the Call 1orarding option in your mobile phone"

Three Party Conference %TPC)
Cith our Three Party Conference -er$ice you can ha$e a three#ay con$ersation
ith to other people simultaneously o$er the phone" Dou can include both
mobile and T9T phones in your TPC con$ersation for real fle&ibility"
How to do it
# Dial your desired number (/..&&&&&U)"
# After the call is ansered( as! your con$ersation partner to hold the line"
# Dial the number of your second con$ersation partner"
# After the second call is pic!ed up( press -7>D (U)"
# >o all three parties can ha$e a con$ersation simultaneously o$er a one#line
connection"

SMS %Short Message Ser$ice)
-tay in touch ith your friends and family through -M-" -M- is automatically
a$ailable for all CityCell customers and does not ha$e to be specifically acti$ated"
All you ha$e to do is choose the message option on your phone( rite your
message in the message field and send it to the desired number" This ser$ice is
a$ailable for messages sent to other CityCell customers and to Erameen Phone
customers"
Dour -M- is ready ithout set up procedures # try it out and send your message
noS

<8
.ne&.ne
Cith CityCell 8ne)8ne you can register up to threeN other CityCell numbers and
pay only 4/5 of your normal tariff hene$er you call these numbers" And no
you can e$en manage your 8ne)8ne numbers con$eniently $ia -M-" -imply
follo the steps belo to add( re$ie and ma!e changes to your 8ne)8ne
calling list2
#To submit or add a 8ne)8ne number( send your number to V....V from your
-M- message screen in the folloing format2
@-JBM3TWspaceX/..&&&&&&A# for submitting one number"
@-JBM3TWspaceX/..&&&&&&WspaceX/..&&&&&&A# for submitting to numbers"
@-JBM3TWspaceX/..&&&&&&WspaceX/..&&&&&& WspaceX/..&&&&&&A# for
submitting three numbers"
#To $ie your Current 8ne)8ne numbers( send the !eyord @,37CA $ia -M- to
V....V"
#To change a 8ne)8ne numbers on your current list( send the number you ant
to change to V....V in the folloing format2
@C:A>E7WspaceX/..&&&&&&WspaceX/..&&&&&&V
8ld >e
number number
Please note that you can only change one number at a time" Dour 8ne)8ne
calling list ill be updated ithin *= hours of the re'uest being sent" Due to
system restrictions only one re'uest per day can be processed"
NAmount of 8ne)8ne numbers alloed depends on customer pac!age" 1or
en'uiries call N.)."
#0mail o$er SMS
All CityCell Prepaid 9 Postpaid customers ha$e indi$idual email account2 3f your
mobile number is /..<<.)..).( your email address ill
be2/..<<.)..).Osms"citycell"com Dou can send to and recei$e emails from any
email address anyhere in the orld"

Sending e0mail from #0mail o$er SMS to /ny #mail /ddress
<<
3n the @Crite >e -M-A or @Create -M-A option of your mobile( type the e#mail
address folloed by the email message (lea$e a -PAC7 beteen the address and
the main message) 9 -end it to ****" 1or e&ample # if you ant to send an email to
friendOyahoo"com ith the Message V:o are youUA Type a message
li!e friend@yahoo.com how are you? and -end it to ****
Sending e0mails to CityCell Mobile
Chen someone ants to send e#mail to a CityCell user( heMshe ill need to send
the email to the address /..&&&&&&Osms"citycell"com (:ere( &&&&&& represent the
last si& digits of the destination mobile number)
Please note that ?
The email should be ithout any ATTAC:M7>T( if you enclose an
attachment your e#mail ill not be deli$ered"
Do not use ccMbcc option hen sending mail to 7#mail o$er -M- numbers"
#0mail /rri$al :otification
Chene$er an email is sent to your mobile e#mail account( you ill be notified
through an -M-" 1or e&ample if you recei$e an email from friendOyahoo"com( the
notification -M- ill be2
7ou have #ot an email "rom "riendRyahoo.com.Send KE@& 1 to <<<< to read the mail
3f you recei$e a second e#mail from relati$eOyahoo"com you ill recei$e another
notification -M- saying2
7ou have #ot an email "rom relativeRyahoo.com.Send KE@& : to <<<< to read the mail
<-
Service -eatures
Reading Mail
To read the first e#mail( you ill 0ust QType read 1 (here . refers to the 13;-T email
in 3nbo&) 9 -end it to ****
3f the first email is recei$ed from friendOyahoo"com ith the sub0ect V:iV and the
message2 @:ello 3 got your mailA you ill recei$e an -M- li!e2 7>82 . 1r2
friendOyahoo"com" -ub2 :i" Msg2 :ello 3 got your mail
To read the second e#mail( you ill 0ust Q
Type read ) (here ) refers to the -7C8>D email in 3nbo&)
-end it to ****"
-imilarly( you ha$e to send read 6 or read * to ****( if you ant to read the T:3;D
or 18J;T: message in the 3nbo& and so on"
Reply Mail
3f you ant to directly reply to the 13;-T mail that you ha$e recei$ed( ith the reply
message2 @Than!s for your mailA you 0ust need to Type reC7 Than!s for your mailF
(lea$e a -PAC7 beteen re2. and the message) 9 -end the -M- to ****"
-imilarly( if you type reC& folloed by a message # 3t ill go as a reply to the
-7C8>D e#mail that you had recei$ed"
For*ard Mail
3f you ant to 1orard the 13;-T e#mail to any address( you 0ust need to Q Type
f2. folloed by the destination e#mail addressF (lea$e a -PAC7 beteen f2. and
the address) 9 -end it to ****
1or e&ample( if you ant to forard the 13;-T e#mail you had recei$ed to
meOmail"com you 0ust need to type f2. meOmail"com # the 13;-T e#mail in your
inbo& ill be forarded to meOmail"com" -imilarly you need to type f2) or f26
before the destination address if you ant to forard the -7C8>D or T:3;D e#mail
of your mailbo& and so on"
"elete Mail
<N
To delete the 13;-T e#mail in your mailbo& you need to Q
Type "elete7
-end it to ****
This ill delete the 13;-T e#mail in your mailbo&" Dou can delete the -7C8>D or
T:3;D e#mail in the mailbo& in a similar ay by typing "elete& or "elete? and
sending the -M- to ****" To delete all e#mails in your inbo& you need to Q Type
"elete all 9 -end it to ****" This ill delete all the mails in your mailbo& "
Iet Inbo@ Information
To chec! ho many unread mails are there in your mailbo&( you need to # Type
inbo& 9 -end it to ****
Dou ill recei$e an -M- containing Q
The number of mails in mailbo&"
The number of mails in mailbo& that are still unread"
The mail numbers those are unread"
1or e&ample( suppose there are fi$e e#mails in your mailbo& here 13;-T( T:3;D(
and 18J;T: email ha$e been read and the -7C8>D and the 131T: e#mail is still
unread" 3f you type inbo& and send it to **** you ill recei$e a reply -M- shoing2
Total 7#mail2 4" Jnread2 )" >umbers2 )(
+lock un*anted Mail
3f you do not ant to recei$e any e#mail from a particular e#mail address you 0ust
need to2
Type bloc! then that particular e#mail addressF (lea$e a -PAC7 beteen
bloc! and the address )
-end to ****
1or e&ample( if you do not ant to recei$e any mail from friendOyahoo"com 0ust
type # bloc! friendOyahoo"com"Any e#mail from friendOyahoo"com ill be bloc!ed
from then onards"

<H
=nblock Pre$iously +locked /ddress
To unbloc! any bloc!ed address you need to#
Type unbloc! then the bloc!ed e#mail addressF (lea$e a -PAC7 beteen
unbloc! and the address )
-end to ****
1or e&ample( if you ant to unbloc! the pre$iously bloc!ed address
friendOyahoo"com 0ust type Q unbloc! friendOyahoo"com and you ill again be
able to recei$e mails from this address"
Checking /ddress Status
3f you ant to chec! hether an address is bloc!ed or not you 0ust need to#
Type chec! folloed by the desired e#mail addressF (lea$e a -PAC7 beteen
chec! and the address)
-end it to ****
Dou ill recei$e a reply -M- shoing the status of the address( hether it is
bloc!ed or not" 1or e&ample( if you ant to chec! hether friendOyahoo"com is
bloc!ed or not( 0ust type2 chec!
<,
Bangla SMS
Procedure 7 C
Subscriber to Subsc SMSC
:ere the Customer ill send -M- directly to hisMher peer" The 1ormat is as
follos2
FormatC
ToWspaceXDestination >umberW-paceXTe&t"
7&ample2 To /..=//44/ !i !habarU
The message ill be sent to 7,7& 4
The Peer ill recei$e the Message in Bangla @ A
Point to :oteC
The Message can be sent from any :andset Model"
The ;ecipients :andsets model must be a CityCell >o!ia 7&cept >o!ia
4.=4 9 >o!ia ?.=4"
The Message ill be ritten in 7nglish in Bangla Terms
The ;ecipient ill recei$e the Message in Bangla"
The +angla SMS must not contain more than &> Characters4
Procedure &C
Pull L Send SMSC
:ere the customer ill Pull out the Bangla Message and ill be able to send it to
hisMher Peer group"
FormatC
The customer ill rite the te&t in 7nglish ith Bangla format and send it to .*.)"
3n the return Message( the customer ill recei$e the Message in Bangla"
#@ampleC
-M- @!i !habarUA to 7,7& " 3n the ;eturn Message( The Peer ill recei$e the
Message in Bangla @ A" The customer can forard it to hisMher peer
group"
<.
Points to :oteC
Both the sender and recei$er should ha$e a CityCell >o!ia Phone 7&cept
>o!ia 4.=4 9 >o!ia ?.=4"
The customer can $ie the message before sending to hisMher Peer"
The format of riting the message ill be a$ailable in the Communication
and our
Cebsite"
The +angla SMS must not contain more than &> Characters4
-3
Ban*ing ) others
SMS +/:5I:I 2ITH +/:5 /SI/
Any Account holder of Ban! Asia can !no his balance through this ser$ice"
This message contents2 Acc P3>C8D7 egF ACC )6*4" (The pin Code ill be
pro$ided by Ban! Asia)"
-end the message to )<)<
The return message ill contain the Balance info"
To get this ser$ices the client should contact ith Ban! Asia"
Chittagong -toc! 7&change -er$ice
To !no about share information the test content should be as PRIC#
SCRIPC."# or PRIC# SCRIPI" e"g" P;3C7 BRP: (to get the Price of Be&imco)
SCRIPI" 9 SCRIP.C# are a$ailable to the C-7 ebsite2 http2MMcsebd"com
The Message should be sent to &&&&
The return message ill contain that -toc! -tatus
-M- Ban!ing ith -tandard Chartered Ban!
To types of information are a$ailable here2
1. Account Information and
2. Card information
1or Account 3nformation( Type the message as2 /CC PI:C."#
1or Card 3nformation( Type the Message as2 C/R" PI:C."#
The destination number for this ser$ice is )+)+"
The subscriber has to contact ith the Ban! to a$ail this ser$ice(
-1
/mergenc" Services
Hospital0info
To !no the regional hospitals( the -M- 1ormat to be gi$en is2
hospWdotXdi$isionWcategory
Di$ision2 dh!( ctg( !hl( syl( 0es( ra0( brs
Category as2 burn( cancer( child( dental( diabetes( ent( eye( gyne( heart( !idney(
mental( orthopedic( s!in
7&ample2 hosp"dh!"!idney
1or help2 -end -M- as help"hosp and send it to )4)4
+lood0+ank
To !no the information about Blood Ban!( type the
message as2 bban!
1or help2 -end -M- as help"bban!Mbloodban! and send it to )4)4
#mergency
1or the regional 7mergency numbers of the Police -tation( 1ire ser$ice and
Ambulance -M- 1ormat2
7mrgWdotXWdi$isionXWtypeX
Wdi$isionX as2 dh!( ctg( !hl( syl( 0es( ra0( brs
WtypeX as2 pol( amb( fir
7&ample2 emrg"dh!"pol
1or help2 -end -M- as help"emrg and send it to )4)4
Ta@i0Cab
.
st
ay2 To get the numbers of Ta&i Cab Type -M-2
cabWdotXdi$isionWdotXtype
WTypeX as2 blac!( yello
Wdi$isionX as2 dh!( ctg( !hl( syl( 0es( ra0( brs
7&ample2 cab"ctg"yello
-:
)
nd
ay2 Eet it company ise" The -M- 1ormat2 cabWdotXdi$isionWdotXcab
company
Wcab companyX as2 Anudip( Dha!a( >a$ana( 8rion( -alida( Capital( Comfort(
Cosmo( 7&press( Batri( Metro( :gn"
1or help2 -end -M- as help"cab and send it to )4)4
#ye0+ank
To get the information on the 7ye Ban!(
-imply type2 eban!
-8
-inancial Services
Currency #@change Rate
Ino the foreign currency con$ersion rate @0ust li!e thatA" Dou can a$ail to a$ail
to ser$ices hased on the e&change rate"
." Exchange to BDT 2
Crite your te&t as2 cchart
1or help2 -end -M- as help"cchart and send it to)4)4"
)" Both way Exchange rate 2
:ere you ill get the con$ersed calculated rate that is a real hassle free
e&change rate ser$ices"
The folloing is the list of Te&t message format for different currencies2
J-D2 J-A D8LLA;
7J;2 7J;8
AJD2 AJ-T;AL3A> D8LLA;
EBP2 JI P8J>D
BDT2 BA>ELAD7-:3 TAIA
CAD2 CA>AD3A> D8LLA;
:ID2 :8>I8>E D8LLA;
-A;2 -AJD3 A;AB3A> ;3DAL
3>;2 3>D3A> ;JP77
MD;2 MALADA-3A> D8LLA;
BPD2 BAPA> D7>
PI;2 PAI3-TA>3 ;JP3
-ED2 -3>EAP8;7 D8LLA;
-<
SMS Format for the ser$ice isC
Ccon$ertWdotXWamountXWdotXWcurX
7&ample2 ccon$ert".4///"bdt"usd (ill return .4/// bdtY )4/ usd)
1or help2 -end -M- as help"ccon$ert and send it to )4)4
-1+
CityCell introduces $alue /dded Ser$ices at your Finger Tips
Tist your fingers to a$ail the folloing ser$ices through riting some !ey ords as
your test and send it to )4)4" 3n the return mail you ill get your desired ser$ice"

Horoscope
Ieep yourself ell run ith your :oroscope" Dou can dig up your :oroscope in to
ays2
." By Birth: Crite your te&t as2 horWdotXWddmmmX 7&ample2 hor".)feb
)" By Sign: Crite your test as2 horWdotXWsignX 7&ample2 hor".)feb
WsignX as2 ari( leo( sag( tau( $ir( cap( gem( lib( a'u( can( sco( pis" 3n the return
Messge you ill find your sign ith the :oroscope" 7&ample2 hor"pis
1or help2 -end -M- as help"horMhoroscope and send it to )4)4"
Joke
7nergi%e yourself ith Top 4 :ilarious Bo!es of the day ith the folloing format2
Crite your te&t as2 0o!eWdotX.
Bo!eWdotX) Bo!eWdotX6
Bo!eWdotX* Bo!eWdotX4
7&ample2 0o!e".
1or help2 -end -M- as help"0o!e and send it )4)4

--
Guote
-end stri!ing 'uotations on lo$e( fun( Birthday( 1riendship( isdom and seasonal to
your dear ones2
Crite your te&t as2 'otWdotXWtypeX
WtypeX as2 lo$e( fun( birth( friend( isdom( seas($alentine( neyear(eid( Christmas(
independent( father( mother)"
7&ample2 'ot"fun
1or help2 send -M- as help"'otM'uote and send it to )4)4
-N
General 'n#ormation
#0mail o$er SMS
All CityCell Prepaid 9 Postpaid customers ha$e indi$idual email account2 3f your
mobile number is /..<<.)..).( your email address ill
be2/..<<.)..).Osms"citycell"com Dou can send to and recei$e emails from any
email address anyhere in the orld"

Sending e0mail from #0mail o$er SMS to /ny #mail /ddress
3n the @Crite >e -M-A or @Create -M-A option of your mobile( type the e#mail
address folloed by the email message (lea$e a -PAC7 beteen the address and
the main message) 9 -end it to ****" 1or e&ample # if you ant to send an email to
friendOyahoo"com ith the Message V:o are youUA Type a message
li!e friend@yahoo.com how are you? and -end it to ****
Sending e0mails to CityCell Mobile
Chen someone ants to send e#mail to a CityCell user( heMshe ill need to send
the email to the address /..&&&&&&Osms"citycell"com (:ere( &&&&&& represent the
last si& digits of the destination mobile number)
Please note that ?
The email should be ithout any ATTAC:M7>T( if you enclose an
attachment your e#mail ill not be deli$ered"
Do not use ccMbcc option hen sending mail to 7#mail o$er -M- numbers"
#0mail /rri$al :otification
Chene$er an email is sent to your mobile e#mail account( you ill be notified
through an -M-" 1or e&ample if you recei$e an email from friendOyahoo"com( the
notification -M- ill be2
7ou have #ot an email "rom "riendRyahoo.com.Send KE@& 1 to <<<< to read the mail
3f you recei$e a second e#mail from relati$eOyahoo"com you ill recei$e another
notification -M- saying2
-H
7ou have #ot an email "rom relativeRyahoo.com.Send KE@& : to <<<< to read the mail
-,
Group SMS
Dour Eroup
Z"" 8nly
yoursS
Build your
on -M-
Eroup and
stay in touch
ith dear
ones"
Ma!e a
group of
ma&imum +
members
and you can
-M- them at
a special rate
all once"
To form your
group 0ust
type
reg.011XXXXX011XXXXX!. and send to *4?+" Dou
ill recei$e confirmation $ia return -M-"
Thats itS Dou are no ready to go"
Type your message and send it to *4?+ and the
message ill be deli$ered to your group all at once"
To change any number of your group 0ust type
change"oldnumber"nenumber and send it to *4?+"
-.
The return SMS *ill confirm the change4
[ Dou can create a group of minimum * members(
ma&imum is +
[ 8ffer is appli=cabel for CityCell pre#paid customers
[ Eroup can be formed ith CityCell subscribers only
[ Dou can change your group member hene$er you
ant
[ 8ne subscriber can ma!e . group only
[ Tariff# T!" ."4/ for registration
[ -M- charges per Eroup Member is T!" ."4/"
N3

(ello !une
CityCell :ello Tunes is hereS Choe$er calls you no
ill get to hear your choice of song( poem or a funny
tune" Dou can also record you on $oice and set it as
your :ello Tune" Eone are the days for boring beep
beep" CityCell is no ready ith a collection of
thousands and thousands of tunes"

N1
?/= Bangla( 4=/ 7nglish 9 4)4 :indi songs T )?.
Different Tunes (,oice( Poems( 1unny Tunes 9
Dialogues)
Eo ahead" Tune your Phone""
AKEE Subscription Till 81 Quly :33N
:ello Tunes ;egistration Process and -ome Tunes
To Ino more about registration and selection $isit
N//+ or "citycell"com
N:
'nternational SMS
Ho* do I use International SMSC
Jsing CityCell -M- application is $ery simple" -end
and recei$e -M- to *.4 operators across .?)
countries" A$ailable to all post#paid and pre#paid
users" To send an 3nternational -M-( you ha$e to
rite the destination number in international format2
N8
1or e&ample if you ant to send an -M- to the JI
type @//**\mobile number]A
:oteC Do not use plus (T) sign instead of //( for
e&ample if you send a -M- to JI ith the folloing
format T**\mobile number] than your message ill
not reach to destination number"
N<
Ho* to send an international SMSC
." 8pen ne message
)" Crite the message
6" Type the number2 //\country code]\mobile number]( 1or e&ample if you
ant to send an -M- to the JI type @//**\mobile number]A
*" -end your -M-
#@ampleC
"estination CountryC JI type (Country Code2 //** )
"estination Mobile numberC /.)6*4?+=<
Send the SMS toC //**.)6*4?+=<
Country and operators to hich -M- can be sent" Please chec! that the mobile
number you are sending the -M- to is under the co$erage pro$ided by CityCell
in the list2
:oteC Menu structure $aries from handset to handset" Please chec! your
handset manual for precise Menu options
Charges
-ending an 3nternational -M- costs you only T() 2)00 *er SMS + 'AT
;ecei$ing 3nternational -M- is absolutely 1;77"
>o acti$ation fee is re'uired for a$ailing 3nternational -M-"
>o need to ha$e 3-D connection to a$ail this ser$ice" -M- ser$ice must
be acti$e to use this ser$ice"
N-
0ingtone list?
Compatible HandsetsC
>o!ia 64=4(
=)=/( ===+( and
))=/"
Cost of "o*nloadingC
Donload
charge for each
;ingtone is T!"
./"// (plus ,AT)
. standard -M-
ill be charged
for sending the
re'uest -M-"
Charges are
same for both
Pre#paid and
Post#paid
subscribers"
Ho* to "o*nload RingtoneC
Please go the Message option of your >o!ia Mobile phone by pressing @MenuA
and follo the belo steps2
#-elect @MessagesA and then select @"e#t $e%%age%A
#-elect @Create $e%%ageA(
#-elect @Add &um'erA and then Type the number >9>9 andpress @8IA"
#-elect @()tion%A then select @7dit MessageA and then rite your preferred
;ingtone Code" 1or e&ample( to Donload the CityCell theme( rite :.5R'''7
(;ingtone list)( then press @8ptionsA( and then select @-endA"
Dour message ill be sent instantly and you ill get the @$e%%age SentA
confirmation" 3n reply( you ill recei$e the ;ingtone ithin a fe seconds" Dou ill
NN
see the message @*inging tone recei+edA on your mobile screen( no press
@()tionA( select @,-ay'ac.A to listen to the ;ingtone" Press @/uitA to go bac! to
the pre$ious menu to sa$e the ;ingtone in your phone" -elect @Sa+eA( and the
;ingtone ill be sa$ed on your phone"
3f you do not ant to sa$e the ;ingtone after listening( 0ust select @0i%cardA" The
phone ill as! you for your confirmation to discard the ;ingtone( 0ust select @(1A
to delete the ;ingtone"
Setting the do*nloaded Ringtone as ringerC
Press the @$enuA button( then scroll don to select @,rofi-e%A( then select your
current or preferred profile( select @,er%ona-i2eA( then scroll don and select
@*inging toneA( then find out your preferred ;ingtone and select it" The phone
ill sho you a confirmation message" Press the @Bac!A button simultaneously to
get bac! to the main screen" >o you ill listen your preferred ;ingtone hen a
call comes"
To "o*nload Multiple RingtonesC
Dou can donload as many ringtones as you ant" Bust follo the procedure
stated in the @:o to Donload ;ingtoneA and other sections" 3f you find your
phones memory full after ten (./) donloads( you can alays replace the
pre$iously donloaded ringtones"
/ssigning "ifferent Ringtones to "ifferent ContactsC
Dou can assign different ringtones to different contacts sa$ed in your >o!ia
phone" Bust select any contact (or name)( press @0etai-%A( then press @()tion%A(
scroll don to select @A%%ign toneA( then select any ;ingtone" Dou ill see a
confirmation on your mobile screen" Press the @Bac.A button simultaneously to
get bac! to the main screen of your mobile" -tarting from that time( hene$er
that contacts calls your( your phone ill play the selected ;ingtone that you
assigned for that contact" To select another ;ingtone for another contact( 0ust
follo the same procedure" 1or e&ample( you ant to assign different tones for
your different friends" Then you ill be able to identify hich friend is calling 0ust
by hearing the phone ringing" Dou can also different tones to your parents or
family members so that you can easily understand by listening to the ;ingtone
that someone from your home is calling"
NH
Dost: SMS Chat
:i thereS CityCell brings you dost Q the friendly
-M- chat ser$ice" >o( chat ithout spea!ing
at all" 1ind a hole ne gang of interesting
people aiting to be your dost" Connect( and
then let your fingers do the tal!ing"
Destination >umber2 3456
TariffC Tk4 7KMsg F H/T
To register and chat; follo* the follo*ing
instructionsC
Customers ill be registered through the -M-"
ProcedureC
Customer ill type te&t as2 reg"nic!
7&ample2 reg" Anami!a
And send it to 6?+="
3n return Message( heMshe ill recei$e the
folloing Message2
@Dou are registered to the dost"A
3n order to register the information against the
>ic!( please -M- as2 reg4 a s l p i
aYage( sYse&( lYlocation( pYprofession( and
iYinterest
7&ample2 reg4 &( Male "haka student Music
Age should consist of to#digit number
Location ill only the di$isions i"eF Dha!a(
Chittagong( ;a0shahi( Ihulna( -ylhet( Barishal
Profession ill be considered as2 -tudent(
-er$ice( Business( 7ntrepreneur( teacher(
engineer( doctor( 3T( -cientist( Chemist( >one
N,
3nterest ill be considered as2 Music( Mo$ies( :angout( -tamp( Coins( Anti'ues(
reading( cric!et( sports( football
The nic! and the information ill be sa$ed against the customers number"
Special :oteC if the nic! you sent is already registered( you ill recei$e the
folloing message2
@The nic! has already been used( please register ith a ne nic!"A
3ncase of in$alid information( in reply message heMshe ill recei$e2
@3n$alid information( please follo the specific format or -M- help to 6?+="A
Campaign Description2
Search for friendsC
VAfter registration( you can search for dosts"V
Procedure M '7C
To search for a nic! to chat( -M- as2 sh4a6 (to get the nic! starts ith the
alphabet a)" Dou ill recei$e random >ic!s ith a( for e&ample (
KAnami!a (Arman etc
The nic!s ill be separated by coma (()"
7ach time you send the search mode ith a( heMshe ill recei$e random
nic!names a$ailable ith a"
Procedure M '&C
To search for the nely registered >ic!s( -M- as2 sh4ne*
3n reply message( you ill recei$e the latest ./#.4 >ic! registered to dost"
Procedure M '?C
Dou can search for nic!s based on the age information" 1or e&ample( to search
for friends ith age of )4 years( -M- as2 sh4age4&(6
Dou ill recei$e random >ic!s ith the age of )4( for e&ample (
KAnami!a (Arman etc
N.
Procedure M ',C
Dou can search for nic!s based on the -e& information" 1or e&ample( to search
for a male friend( -M- as2 sh4se@4M6
The customer ill recei$e random male >ic!s( for e&ample( KAdnan( Arman etc
Procedure M '(C
Dou can search for nic!s based on the Location" 1or e&ample( to search for nic!s
of Barishal( -M- as2 sh4loc4+arishal6
Dou ill recei$e random >ic!s from Barishal( for e&ample( KAnami!a( Arman etc
Procedure M '>C
Dou can search for nic!s based on the Profession" To search for teachers( -M-
as2 sh4prof4teacher6
Dou ill recei$e random >ic!s ith teaching profession( for e&ample (
KAnami!a (Arman etc
Procedure M '9C
Dou can search for nic!s based on the 3nterest" To search for nic!s ith interest
in music( -M- as2 sh4in4music6
Dou ill recei$e random >ic!s ith interest in music( for e&ample (
KAnami!a (Arman etc
5no* about the :ickC
After the random search( you can !no about the indi$idual >ic!" Bust -M- the
nic! as2 nic!" 1or e&ample2 Anami!a
3n reply Message( Dou ill recei$e2
N:ickC /namika; /geC &(; Se@C male; 3ocationC "haka4O
Chatting *ith :ickC
To chat ith the >ic!( simply send the -M- as2 >ic!"message
7&ample2 /namika4Hi ho* r uA
The >ic! Anami!a ill recei$e the folloing message2
H3
N/rmaan4Hi Ho* r uAO
3f Ananmi!a bloc!s Armaan( he ill recei$e the folloing message2
NSorry; you are blocked by the recei$er; Message canPt be sentO
+locking ProcessC
To bloc! a particular >ic!( the Message format ill be2 bl!"nic!"
7&ample2 blk4/rmaan
=nblocking ProcessC
To unbloc! the >ic!( the message format ill be unbl!"nic!
7&ample2 unblk4/rmaan
Changing :ick ProcessC
To Change >ic!( the you ill send the -M- as2 ch">e >ic!
7&ample2 ch4.porichita4
Dou ill recei$e the folloing message2
NDou ne* nick has been updated in the dost4O
Canceling the registration of the :ickC
To cancel the registration of the nic!( the customer ill send the -M- as2
unreg">ic!
7&ample2 unreg4.porichita
HelpC
The hole procedure of registration and searching option ill be mentioned"
Sports
Cricket
7$ery information on the cric!eting action around the orld is a$ailable thu this
ser$ice"
H1
Type your message as2 C;3C
-end it to2 )4)4
3n return Message( you ill get the largest information on Cric!et match"
.ther Ser$ice
8ne)8ne
To fi& friends and family number( citycell subscribers can ma!e it through this
ser$ice" To ma!e 1riends and 1amily number one should send as -JBM3T /..
&&&&&& /.. yyyyy" To -ee current 1riends and 1amily >umbers one should
send as ,37C
Destination >umber for this ser$ice is ...."
H:
!rump Card
Trump Card is the CityCells loyalty obsession brought in for the post#paid loyal
and pri$ileged customers of CityCell" This card brings the tic!et to be pri$ileged
ith full of uni'ue offers including e&clusi$e discounts and ser$ices handpic!ed
to compliment its members lifestyle needs" A Trump Card member is entitled to
en0oy a ma&imum of 445 discount facility in more than 6)) outlets in Dha!a(
Chittagong( ;a0shahi( Ihulna( -ylhet( Iua!ata( and Co&s Ba%ar" Besides( a
Trump Card member ill reser$e the right to ha$e the most e&emption at our
premises upon shoing off this card" -o( Trump 9 be the inner all the ay"
Customer ho use more than t! 4/// in a year 9 customer ho use more than
t!"./( /// he ill get Platinum Card 9 Eold Card"

Eold Card area ise Merchants List
Dha!a ^ Chittagong ^ -ylhet ^ Ihulna ^ ;a0shahi ^
Co&Ls Ba%ar ^ Iua!ata

Platinum Card area ise Merchants List
Dha!a ^ Chittagong ^ -ylhet ^ Ihulna ^ ;a0shahi ^
Co&Ls Ba%ar ^ Iua!ata

H8
2irtual Card
,irtual DiscountS Actual EainS
,#Card (,irtual Discount Card) is here to offer you a
orld of attracti$e discounts" 7n0oy this benefit on
$ariety of products and ser$ices only through CityCell
-M- Q ithout any card at allS -end -M- the
folloing ay and en0oy the facilitites shoing the
return -M- to the respecti$e outlet counters"
:o to a$ail the facility2
-imply -M- @c$cWspaceX!eyordA to )4)4" 3n return(
get an -M- ith the discount and complementary
details a$ailable on that outlet"
1or 7&ample( to recei$e discount from -eagull :otel(
Co&s Ba%ar( 0ust type @c$c seagullA and send it to
)4)4" Dou ill recei$e the folloing message $ia
return -M-2
@J r entitled to rc$ 445 discount on 8ff#Pea!(April#-ept) 6/5 discount on
Pea!(8ct#Mar) on ;oom rent and ser$ices O -eagull(this coupon is $alid till
6M.)M)//4A
7n0oy the discount shoing the -M- to the outlet counter ithin the $alid date
mentioned in the -M-"
>otes2
# -M- charge applicable
# Please see the merchant list and !eyords for details
# 3n case of special discount campaign running in a specific outlet( the ,#card ill
not be bundled ith that offer"
H<
2oice Based 'n#ormation Services
/ll of your Hoice +ased Information Ser$ices at a Ilance
1ood1one (location based) N./.
1ire1one (location based) N<..
PolicePhone (location based) N<<<
MediPhone (location based) N4/4
Automobile or!shop (location based) N???
1loer shop (location based) N*/*
>T, >esPhone N+++
Channel 3 >esPhone N***
AT> Bangla >esPhone N666
CeatherPhone N.))
7$entsPhone N.)6
AirPhone N.)*
;ailPhone N.)4
7&change ;atePhone N.)?
:oroscopePhone N.)+
PrayerPhone N+=?
H-
2oice Mail Services
>e$er miss any important calls and messages ith CityCell ,M-" Chene$er you
cannot anser a call or need to temporarily sitch off your phone( people can
still lea$e a message for you in your $oice mailbo&" Dou can listen to your
messages hene$er it is con$enient for you and get bac! to the caller later"
:o to do itU
Dial N+...) to acti$ate ,M-"
Dial N+./ to deacti$ate ,M-
Dou can e$en record your on greeting" 3ts 0ust li!e ha$ing an ansering
machine on your mobile phoneS
-etting up your configuration
Dial ..)" Dou ill hear an automated message as!ing you to enter your
passord"
Press <<<<P" This is the default passord" 3f you ha$e changed it then press
your on passord folloed by the pound (P) !ey"
At this point( you ill be gi$en ith three options2
To -end Messages( press @/A
To Change Configuration( press @6A
To Listen to the Bulletin 3nformation( press @<A
To -end Message(by pressing / in the main menu)2
Dou ill be re'uested to record your message after a short tone" Please record
your message and hen you finish( please press the Pound (P) !ey"
The 3,; ill as! you to press . if you are satisfied ith your recording" 7lse you
ill be re'uested to do the folloings2
To Listen to the recorded message( press @)A
To ;e#record( press @6A
To Cancel the recording( press @NA
Pressing the @NA !ey ill ta!e you bac! to the menu" 3f you are satisfied ith your
recording by pressing @.A( then you ill be as!ed to enter the destination number
folloed by the Pound (P) !ey" Afterards( the 3,; ill inform you about the
deli$ery status of the $oice message" Dou ill also be gi$en option to send the
HN
same message to multiple persons" A point to remember that( you do not need to
insert %ero (/) before the number" (e&ample2 enter ...)..).( not /...)..).")
To Change Configuration (by pressing 6 in the main menu)2
To change Passord( press @.A
3f you select to change passord( the 3,; ill re'uest you to enter your ne
passord folloed by the pound (P) !ey" Dou ill be again re'uested to enter
your ne passord for confirmation" Please remember that( the passord must
be a * digit one"
To select Language( press @)A
3f you select it( the 3,; ill re'uest you to press @.A for Bangla( and @)A for
7nglish"
To record your Ereetings( press @6A
3f you select it( the 3,; ill re'uest you to record your greeting after a short tone"
Chen you finish recording( please press the pound (P) !ey" The 3,; ill ta!e you
through a reconfirmation process by replaying your message"
To 7nable your ser$ice( press @*A
To Disable your ser$ice( press @4A
To ;eturn to the main menu( press @NA
Press the star (N) !ey to return to the main menu"
Listen and sa$e messages
Press ) to listen to sa$ed messages"
Press . to listen to ne messages2
3f you ha$e more than one message( you ha$e to either delete or sa$e the
pre$ious message to listen to the ne&t message" A message bo& can store up to
.= messages" 8nce the message bo& is full( you need to delete some messages
in order to accept ne messages"
Press ? to forard a message2
-tep .# Press destination number folloed by the pound (P) !ey" Please( do not
enter (/) before the number"
Press + to delete the message"
Press = to reply to the message"
Press < to sa$e the message"
Press 4 to listen to en$elope information2
7n$elope information gi$es you the phone number( date( and time of the
message recei$ed
HH
+ew Content Services (')R,,M)
Cit9Cell, Im+ress (ele4ilm "td 3C%annel.i5, and &9stem &olutions F
-e'elo+ment (ec%nolo6ies "td 3&&- (ec%5 %a'e recentl9 si6ned an
A6reement to +ro'ide 'ideo contents t%rou6% 2.0M3 Cit9CellNs one.
utton @A! !ortal &er'ice. (%rou6% 2.0M3 onl9 Cit9Cell customers )ill
6et one.utton access to t%e colorful )orld of 'ideo cli+s, )all+a+ers,
animation, +ol9+%onic rin6tones, true tones, do)nloadale 6ames, and
'arious t9+es of information.
=nder t%e a6reement, C%annel.i )ill +ro'ide cli+s of Ne)s, ;eadline Ne)s,
$reakin6 Ne)s, &ide Ne)s, O?nnorokom 0%oorO, e'ent.ased cli+s like "uC .
C%annel i &u+erstar +artici+antsN cli+s, and ot%er infotainment cli+s as t%e
'ideo content for 2.0M.
&&- (ec% )ill +ro'ide all tec%nical su++ort. Mr. C%9e ;oon !in, C:?,
Cit9Cell, Mr. 4aridur 2e>a &%a6or Mana6in6 -irector, Im+ress (ele4ilm "imited
3C%annel.i5, and Mr. Ma%uul Matin, C:?, &&- (ec%, si6ned t%e A6reement
on e%alf of t%eir res+ecti'e or6ani>ations. ?t%er senior oPcials of all t%e
or6ani>ations )ere also +resent at t%e occasion.
H,
CHAPTER 0-
Cit!ce"" .i%in. sort o/ ne0 o//er ta(in. ne0
bene/its) T1ese o//er 1e"* to attract *otentia"
custo2er 3 retain t1e e4istin. custo2ers) T1e
o//ers are 5
H.
S*ecia" ,//er6 7e0 Pac(a.e
7e0 ,//er6 Pac(a.e
2- *aisa) T1e
a"a* su*er
subscriber
en8o!in. t1e o//er
/ro2 11*2 to
9a2 at t1e an!
cit!ce"" nu2ber)
T1e %a"idit! o/
t1is o//er ti"" #1
october) ,t1er
*re*aid
subscriber suc1
as
5 a"a* su*er
*"us
' He""o 012#
' A"a*
c"assic
' Pro/essiona" *ac(a.e
' Cit!ce"" *re2iu2
' Su*re2e
' A2ar *1one
En8o!in. t1e o//er /ro2 12a2 to :a2 at t1e an! cit!ce"" nu2ber) T1e %a"idit!
o/ t1is o//er ti"" #1 october)
,3
A"a* C"assic (a"a* A; A"a* 2& no0
auto2atica""! 1as con%erted in to
a"a*C"assic) subscribers en8o!in. TnT inco2in.
tota""! /ree)
' En8o! econo2! rate to ca"" at 2-
countries)
' <ro2 an! *ac(a.e one can trans/er
in to t1is *ac(a.e (condition a**"!)
A2ar *1one 3 8ono *1one Subscriber en8o!in. TnT inco2in. /irst
#2in) /ree) <ro2 t1e &
t1
2in t1e c1ar.e 0i"" be t() 2)#0 (no *"use); /ro2
t1e -
t1
2in) c1ar.e t() 2)#0 (1- sec) *"use)
,1
;ello 0123
Any one preferred CityCell number O T!" /N
8ther to preferred CityCell numbers O T!" .Mmin
Any other CityCell number O T!" )Mmin
Any other mobile number O T!" 6Mmin
Connection + Handset + T() 100 Ta"( Ti2e

Hua*ei C &7<&
Tk4 7;?88
Hua*ei C &&'7
Tk4 7;(88
Motorola 27('i
Tk4 7;888



Samsung SCH S7'8
Tk4 &;<88
Hua*ei C ('>
Tk4 ?;'88
=TStarcom C 77>7
Tk4 ?;'88

,:
,8
To acti$ate preferred numbers2 -M-# -1>1WspaceX/..RRRRRRRR (. CityCell number) to
.... to a$ail ( -M-# 1>1WspaceX/..RRRRRRRRWspaceX/..RRRRRRRR () CityCell
numbers) to .... to a$ail " Acti$ation time ma&imum *= hours" /.)6 tariff ill be $alid till
March 6.( )//+" 1rom . April )//+( en0oy the Aalap -uper tariff and charges"
6/ seconds pulse from the first minute"
To migrate from any pre#paid pac!age type V:7LL8V and send to ...."(conditions apply)
Type V:7LL8V and send to .... for migration"
This is a pre#paid mobile to mobile pac!age"
8ne year handset arranty"

6 1irst 6 minutes (thereafter +4 paisaMminute)
,AT applicable
,<
Supreme
A post#paid connection that offers e&actly hat you need" Alays more" >e$er less" And( itLs 0ust the
beginning
More Incoming
All incoming FR##( including BTTB
Incoming facility for ? months e$en after credit limit is e@hausted
More .utgoing
:o 3ine Rent
3o*est FnF call rates # T! /"+4Mmin to to CityCell numbers and T! ."4/Mmin to any one
other operator number
#conomy IS" call rates to )4 countries
Flat call rate on 1ridays to any mobile number
/nd #$en More
8ne button ser$ice2 1ree CAP content donload till 6.st December L/? (>o!ia 6.44
9 >o!ia ?)64)
T! .4// bonus refund after one year
A"0a!s 2ore) 7e%er "ess
Minimum Tal!time2 T! )//MmonthN Call ;ate T!MMinute
Ca"" T!*e
Pea( (9 AM 9 PM)
,// Pea( (9 PM 9
AM)

.utgoing
(83 Sec
pulse)
BTTB (Local)T>CDT3-D
8.33 S +TT+ Char#es :.33 S +TT+ Char#es
CityCell Mobile
:.33 1.33
8ther Mobile
8.33 :.33
) CityCell 1n1 numbers
T$. 3.H-
. 8ther 8perator 1n1 number
T$. 1.-3
8n 1ridays (to any operator)
T$. 1.N3
Incoming BTTB 1ree
Mobile 1ree
,AT applicable Nfor first si& months onlyF T! )//Mmonth line rent( thereafter
,-
8ne#button CAP content donload ser$ice2 ,ideo clips( allpapers( animation( polyphonic
ringtones( true tones( games( nes and entertainment clips from leading natioanal T, channels
#conomy IS" call ratesC Jpto +/5 sa$ings hen calling to )4 countries (dial L/.)L instead of L//L)
Security "epositC T! ./// re'uired for 3-D facility
Credit 3imiteC T!" .)// T -ecurity deposit amount (if any)
Migration L-habar PhoneL customers ill be migrated automatically" To migrate from LCityCell
PremiumL( type LsupremeL and send to .... (no migration charge)
Registration of FnF numbersC
1or ) CityCell 1n1 numbers2 Type # 1>1 WspaceX /..RRRRRRRR WspaceX /..RRRRRRRR
and send sms to ....
1or . other operator 1n1 number2 Type # 81>1 WspaceX /..RRRRRRRRR and send sms to
....
Conditions apply


Package Price %Connection F Handset)


Hua*ei C ('>
Tk4 ?;,88

Sumsung SCH 0 S7'8
Tk4 ?;,88

:okia &&((
Tk4 >;,88


,N

,H
Pre'paid PCJ

,,
C0@PTEK 3N
C@KK%EK !2?,2AM
Tracking No.
Welcome to the CityCell Online Job Application System. /his $nline Application "&stem
allo-s &ou to appl& online 1or an& 3acant position at %it&%ell. /o appl&< please complete the
Application Form and su!mit it online.
Be1ore &ou appl&< &ou are re*uested to read and ackno-ledge %it&%ell=s Recruitment
Proceure. Also< i1 &ou are appl&ing 1or an& particular position< please read the 2o! 4etails o1
that particular o!.
'lease note that i1 &ou ha3e applied 1or a position at %it&%ell !e1ore through the $nline
Application "&stem< &ou do not ha3e to complete the Application #orm 1or a second time. /o
appl& again or to update>edit &our resume< enter &our Application /racking num!er and &our
pass-ord.

,.
PR!F!R!NC! ..FOR ..AN" ..PART#C$%AR.. WOR& ..AR!A .AT .C#T"C!%%
5?ou can select multiple options6
Customer Care 'illing
(arketing)Sales !ngineering
*uman Resources #T
Finance Other


Please select +rom the +ollo,ing Application options be+ore Applying Online
Applying +or
Any Particular Position Any Suitable Position Part time)Contract -ob
Follo,ing Jobs are Currently O++ere at CityCell . . .
APPLD 8>L3>7
@ #orgot /racking Num!erA

5'lease select the o!s &ou -ant to appl& 1or !e1ore appl&ing online6
Please NoteB ?ou cannot Appl& 1or more than 2 2o!s
.3