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EPC
Emerging
Professionals
Companion
introduction
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About the EPC
A History of the EPC
IDP Roles
How to Use the EPC
Submit for IDP Credit
Mentoring Tools
Credits & Contributions
chapters
1A - Programming
1B - Site & Building Analysis
1C - Project Cost & Feasibility
1D - Planning & Zoning Regulations
2A - Schematic Design
2B - Engineering Systems
2C - Construction Costs
2D - Codes & Regulations
2E - Design Development
2F - Construction Documents
2G - Material Selection & Specications
3A - Bidding & Contract Negotiations
3B - Construction Administration
3C - Construction Phase: Observation
3D - General Project Management
4A - Business Operations
4B - Leadership & Service
resources
523 Additional Resources
An online resource for interns to gain IDP experience.
Introduction
Emerging Professionals Companion | www.epcompanion.org
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About the EPC
The Emerging Professionals Companion (EPC) is an online resource for interns to gain IDP credit. The EPC
can also be used by educators, ARE
Candidates
Interns can be ARE
(ARE
by visiting their website:
www.nationalcadstandard.org
Download the General Services
Administrations CAD standards
via their website: www.gsa.gov/
portal/content/104697
Mechanical: Equipment rooms and distribution zones, riser
diagrams, equipment rooms, outline specifcations
Electrical: Equipment rooms and distribution zones, riser
diagrams, equipment schedule, outline specifcations
Plumbing: Equipment rooms and distribution zones, riser
diagrams, equipment rooms, outline specifcations
Outline specifcations: Brief description of the project,
architectural materials and systems, engineering specifcations
Visualization: Models, mockups, material samples, renderings,
computer models, animations, sketches, lighting studies
Other material: Code and zoning analysis, foor area summaries,
LEED rating summary
Approvals
The architect submits DD drawings and specifcations to the client
for review and comment. Some architects (or clients) prefer a design
development presentation, with plans and sections put up on the wall
or projected from a computer. Some clients prefer to study the drawings
and specifcations carefully while a cost estimate is prepared, and then
have a meeting to discuss comments. If a project budget is not on target,
the architect and client discuss ways to achieve the clients objectives.
Sometimes, the DD documents need to be revised before the client
will approve them. In any event, the architect should not commence
construction documentation before written approval has been received. In
fast-track delivery, however, work often begins on the CDs during the client
review period. The owner-architect contract should address the approval
process for a particular project.
Standards for Drawings and Computerized Design
Standards for the graphics that depict building plans and details have
evolved along with the transition from drawings created with pen and pencil
on paper to those created using CAD. In the past, individual architecture
frms often developed their own standards, leading to many variations on
the commonly agreed plans and sections that make up a DD set. Today
paper standards have given way to CAD standards because the CAD fles
themselves have become deliverables.
CAD standards to be used for a project are commonly identifed in the
owner-architect agreement. The Construction Specifcation Institute (CSI),
the National Institute of Building Sciences (NIBS), and the American
Institute of Architects (AIA) have joined their efforts to publish and
promulgate the National CAD Standard. In addition to this standard, some
architecture frms have established their own standards, which are often
a variation of the national standard altered to ft the way the frm works.
Clients can be another source of standards, such as the General Services
Administration (GSA), which has the GSA CAD standard available as a
PDF on its website. See Resources side bar for more information.
New ways to deliver architecture products are on the horizon. An example
is building information models (BIM), which store information in 3-D
graphic databases. Organizations such as the International Alliance for
Interoperability (IAI) are working on standards for building construction
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objects in these databases to improve effciency and productivity in the design and construction industry.
The BIM standards are beginning to evolve in a way similar to the development of CAD standards. The
promise of these standards for building products and their use in BIMs is that the development of software
applications will dramatically improve productivity in building design and construction. The automobile and
aerospace industries have shown this is possible, without sacrifcing design and performance.
Multidisciplinary Design Issues
Many issues in building design require coordination and collaboration among team members from different
disciplines. Attention to these interdisciplinary efforts begins during schematic design, but responses to such
concerns are refned during design development. In particular, the revived emphasis on energy conscious
design and the emergence of sustainable design objectives have introduced increased intersections in the
work of architects, engineers, and specialty consultants.
Attention is given to the following multidisciplinary design areas at many points in the project delivery
process. By necessity, none can be considered independently by practitioners of just one discipline. As
mentioned above, detailed coordination may wait until construction documentation; however, an integrated
approach to addressing these issues during design development yields better results.
Energy-Conscious Design
Decisions about building systems, the exterior envelope, daylighting, and the indoor environment all
infuence the design and affect the energy use of a building. During DD, refning the enclosure strategies
established in schematic design includes evaluating window size and location, shading, and glass type with
the goal of minimizing heating, cooling, and lighting loads. The heating and cooling systems chosen for a
building are an important part of energy-conscious design, but these systems also infuence the structural
systems and service spaces of a building. M/E/P engineers, lighting designers, exterior wall consultants, and
structural engineers are all needed to study these aspects of the design.
Sustainable Design
During design development, sustainable strategies can be introduced to refne energy-conscious designs
and to infuence product selection. For example, lighting and HVAC systems can respond to passive
energy and ventilation strategies, and dimming ballasts and photo-sensor lighting controls can be used
to dim electric lights when daylighting is available. Other building materials can also be selected for their
environmental characteristics. Structural engineers, geotechnical engineers, and mechanical engineers are
often involved in developing these strategies.
Achieving a LEED rating is sometimes a project goal. To accomplish this, the architect must pursue the
rating throughout the design process, using measures to verify performance. The process involved in
achieving sustainable design goals is illustrated in the sidebar.
Acoustic Design
Architects working on acoustically sensitive buildings often hire specialized consultants to determine the
characteristics of sound quality and sound isolation appropriate to the project. Criteria are established that
affect door, window, and enclosure design, as well as structural and HVAC design. In addition, interior
design of critical spaces may be affected by the need for absorptive or refective materials. Acoustic and
vibration consultants lead the effort to evaluate design options and make recommendations. However,
the architect must coordinate a number of interdisciplinary issues, including those introduced by M/E/P
and structural engineers and exterior wall consultants. A number of ways are available to simulate sound
qualities in buildings, including specialized consultants who build and test physical and computer models
that help the architect evaluate alternatives.
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Acronyms to Remember
DD - Design development
IAQ - Indoor air quality
BIM - Building information
modeling
M/E/P - Mechanical,
Electrical, Plumbing
CFD - Computational fuid
dynamic
VOCs - Volatile organic
compounds
CNC - Computer
numerical control
Lighting Design
Good lighting design can enhance the physical form and structure of
a building. In addition to the technical aspects of lighting levels and
functionality, design decisions about lighting systems can reinforce ideas
imbedded in the schematic design. Lighting consultants work with the
architectural design team and the electrical engineer on computational fuid
dynamic (CFD) analysis, lighting studies, timed exit analysis, and energy
analysis to establish design concepts for various project conditions. For
example, lighting simulations can be run in 3-D CAD, giving the architect
an unprecedented ability to study lighting during design development.
Sophisticated modeling programs are now a standard part of rendering
programs available to architects.
Envelope Design
Designs that incorporate large glass walls, curtainwall systems, and
skylights often require the expertise of specialists, who work with the
architectural design team during design development. In particular,
decisions about the building envelope affect structural and mechanical
systems. Information about window washing and skylight maintenance/
cleaning should also be considered during design development.
Site Design and Geotechnical Issues
For many projects, a site investigation and geotechnical recommendations
are needed. Evaluation of foundation options, suggestions for controlling
groundwater, and recommended designs for basements and other earth
retention structures will provide information helpful for refning a foundation
design. For large site development schemes, recommendations are
needed for the design of pavements and retaining walls, as well as for
dealing with utility and transportation issues. Architects lead the effort in
advancing site issues during design development, with the help of civil,
geotechnical and structural engineers.
Life Safety Design
Life safety and other code specialists are commonly hired to assist on
large, complex projects. Fire ratings and separations affect mechanical
and structural engineering systems and must be coordinated among the
disciplines. A building code analysis will reveal many of the issues related
to egress, fre separations, and structural protection, which generally have
prescriptive code requirements.
Performance-based design concepts developed in Europe and Australia
are coming into use in the United States. Techniques such as timed-exit
analysis, computational fuid dynamics (CFD) analysis, and structural
analysis with fre design load cases require specialized consulting services.
Design development is the time to explore these options, particularly if a
project falls outside the typical building types addressed in building codes.
Indoor Environment
Many buildings, including hospitals, schools, libraries, laboratories, and
residential buildings, have critical indoor environment requirements. Indoor
air quality (IAQ) issues, including release of volatile organic compounds
(VOCs) and effects of hazardous materials, affect the choice of interior
notes
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fnishes and engineering systems. Indoor air quality consultants help architects in these areas, especially in
evaluating existing buildings, and mechanical engineers play an important role in addressing any concerns
raised.
Seismic Design
In many parts of the country, designs must accommodate the level of seismic force expected in that region.
While the structural engineer takes the lead in design to resist earthquakes, the seismic design process
includes consideration of the design of nonstructural elements and mechanical systems, as well. State-of-
the-art earthquake resistant systems may include active and passive damping systems and base isolation
systems. All of these have an impact on detailing of expansion joints and access requirements as well as
mechanical systems.
Integration of Systems
The often-conficting requirements and restrictions of technical building systems require engineering
systems coordination during design development. The more complex the project, the larger the design team
is likely to be, making collaboration skills key to successful project development and completion.
Structural Systems
Structural engineering aspects of building design can have a signifcant effect on an architects overall
design concepts. For example, a wide range of system alternatives can be developed for the foundations
and superstructure of most buildings. Structural concepts also infuence the development of details such as
cladding, skylights, stairs, and guardrails, elements that may have been identifed during schematic design
but now require more in depth design.
Architects explore foundation and basement alternatives with structural and geotechnical engineers.
Geotechnical site investigations and analysis are used to determine how to protect basements from
groundwater and earth pressure. Usually, a foundation system is selected during design development to
meet performance, cost, and construction requirements.
Tall buildings and long-span buildings, as well as complex urban environments, may be effectively modeled
in wind tunnels to assess a number of critical design considerations. The structural engineer often takes
the lead in working with the wind tunnel consultant; however, a number of other disciplines receive
valuable information from the wind tunnel tests. Wind pressures on cladding and at the pedestrian level are
estimated. The effectiveness of exhaust and air intake locations may be assessed, and snow drifting and
sliding and ice buildup may be estimated. The primary reason for wind tunnel testing, however, is to assess
the aerodynamic properties of the building, that is, the probable movement of the building in wind.
Wind tunnel testing often occurs just before or during design development as it is essential for the building
form to be determined before testing. The exception to this are buildings, such as super-tall towers, where
the building form contributes to the buildings aerodynamic performance. For these projects, early testing
assists with the evaluation of optimal schemes. Although uncommon, when wind tunnel testing reveals
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resources
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Grondzik, Walter T., Alison G.
Kwok, John S. Reynolds, and
Benjamin Stein. Mechanical
and Electrical Equipment
for Buildings. Wiley & Sons
Canada, Limited, John, 2009.
Print.
the need for supplemental damping systems, as in seismic design, these
systems are designed during the DD phase. In addition to the cost of such
systems, the building program must be stretched to accommodate them.
Design to resist seismic forces is becoming more common in the United
States. The primary concern of earthquake-resistant design is stability and
safety, making the structural system of particular concern. Nonetheless,
signifcant secondary concerns include life safety, mechanical/electrical
system design, and choice of cladding systems, particularly in essential
facilities such as hospitals, police and fre stations, and emergency
response facilities intended to be operational after extreme events.
Building codes defne additional requirements for these facilities.
Mechanical/Electrical/Plumbing (M/E/P) Systems
The evaluation of alternative systems for mechanical, electrical, and
plumbing aspects of a building is a critical activity in design development.
By the end of DD, the optimal systems should be selected and
incorporated into the building design and the documents. Alternate
systems often have different space requirements, quality, costs (initial and
life cycle), and implications on the structural systems, and their selection is
often a design issue. Design decisions about sustainability, lighting, energy
use, and indoor environment all affect selection of these systems.
While it is true that much detailed engineering coordination occurs during
construction documentation, it is important for overall engineered system
concepts to be achieved during design development. Mechanical rooms,
exhaust shafts, ventilation louvers, and penthouses may support or confict
with the architectural design. When these elements appear late in the
design, it can be diffcult to insert them unobtrusively into the design.
Sitework and Landscaping
The scope of civil engineering varies widely from project to project, from
tight urban sites to wide open rural settings. Where utilities enter a building
affects the location of mechanical and electrical rooms. Grading and
drainage for a project affects the ground foor elevations. Again, detailed
coordination is not necessary at this stage; however, overall concepts
for utilities, site drainage, earth retention, and water retention should be
resolved by the end of design development.
Although the approved schematic design often incorporates landscape
concepts, more detailed studies are needed in design development. The
goal is to integrate the landscape design with civil, structural, and plumbing
design. With more and more buildings incorporating atria, and green
roofs, landscape decisions affect engineering coordination as well as
sustainability and energy conscious design.
Security Design
Acts of terror perpetrated in the United States have instigated new analysis
and design requirements for many public facilities. Public buildings owned
by the General Services Administration (GSA) and other government
agencies require compliance with federal security guidelines, including
those set by the GSA, the State Department, and the Department of
Defense. Corporate and institutional owners are also evaluating security
risks. Integrating solutions to security requirements into an architectural
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design can be a challenge, with a number of conficting issues. One of the biggest challenges in the design
of public buildings is balancing the desire for openness and transparency with requirements for security and
blast resistance.
Security consultants have a wide range of specialties, and very often owners employ them directly. While
they may have provided initial concepts during schematic design, a more detailed analysis is performed
during design development. If design for blast loading is a requirement, a specialist in blast analysis
is needed to defne the structural design criteria for the project, including loading requirements, which
structural engineer project then incorporates into the analysis and design. Security consultants may also be
asked to analyze security requirements for access to a building.
Preliminary Regulatory Review
The DD phase is an excellent time to schedule a preliminary review with regulatory agencies such as the
local building department, fre marshal, health department, education agency, planning and zoning offce,
and/or design review board. Often an in-progress set of drawings is used to present the building to the
offcials. A zoning and building code analysis should be performed (or updated from schematic design), as
well as an energy code analysis, as required. Although consultants can be hired to address code issues,
architects often perform the zoning and code review and M/E/P engineers the energy code analysis.
Again, an early meeting with offcials is helpful, especially for designs with issues open to interpretation or
requirements for variances.
The Evolution of Design Development
Design development is a central part of the design process, and it continues to evolve. It is more complex
today than ever before, yet a number of new computer tools and consultants are available to help architects
evaluate these complexities. For each project, what must not be lost during DD are the important concepts
imbedded in the schematic design. Design development should enhance these features, while fnding ways
to weave in the technical demands outlined in this chapter.
Written by Joseph G. Burns, FAIA, RIBA, PE, CEng
Joseph Burns is a managing principal of Thornton- Tomasetti Group in Chicago. He is an advocate for the deeper integration of
architecture and engineering, which he promotes through technical innovations in the design of structural systems, collaboration in
practice, and participation in building science education.
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As you research and look for
more information on topics
presented in the Emerging
Professionals Companion,
remember that a quick internet
search of keywords can be
incredibly useful to completing
your Activities.
Sample DD Applications of Computer Technology
A sample of the range of tools used in design development today is
illustrated in the brief descriptions that accompany the sample drawings on
the following pages. Each paragraph outlines how an architecture frm
small, medium, or largepractices design development today.
This is by no means an exhaustive list of examples; rather, it shows how
broad choices are today, as the building industry continues to develop
new technology and to adapt technology from other industries for use in
architectural design.
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DD Example #1
Garofalo Architects
Location: Chicago
Garofalo Architects uses a wide range of computer software to study buildings throughout the design
process. They mix physical models and computer models and make use of animation software. In particular,
they use Maya, computer animation software borrowed from the entertainment industry, which allows for
assembly of 3-D objects and rapid exploration of space and time. In design development, assemblies of
structural systems and other building systems can be coordinated in three dimensions. MicroStation is also
used for 3-D modeling and for plan and section construction. Visit www.garofaloarchitects.com for more
information about Garofalo Architects.
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DD Example #2
Gehry Partners
Location: Los Angeles, California
Gehry Partners employs a mix of physical models
at various scales and sophisticated 3-D software to
model complex surfaces. Spatial digitizers are used
to input complex surfaces from the physical models,
and rapid prototyping equipment is used to reverse
the process and verify the contents of the computer
models. Architects and engineers use 3-D object
programs to model systems and their integration. Two-
dimensional plan and section information is exported
from the 3-D software for traditional documentation.
Gehry Techologies is a separate company that conducts
research on building practice and develops software
products for the building industry.
An important part of the frms success in realizing its
projects has been to use building systems that can
accommodate substantial geometric variations while
minimizing engineering and shop drawing effort for
individual pieces. Recent advances in parametric
modeling allow the frm to effciently reuse material
developed for systematic design, engineering, and
modeling strategies across the project. Information such
as geometry, materials, system assembles, and so on
are available to everyone on the project team.
In the project illustrated here, a glazed atrium roof
system makes it possible to construct certain types of
curved surface forms using fat, quadrilateral sheets
of glass. Gehry Partners has developed a parametric
description of the geometry required to support this
construction. A set of curves initially defnes the object in
the parametric modeling program, allowing designers to
modify the surface shape while preserving construction
requirements. For instance, construction details such as
mullions and connection geometry, created as parametric
objects, respond automatically to changes in the overall
form of the glazing system.
A physical model
A parametric model of glazing systems
A parametric model of mullions and connections
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DD Example #3
Wheeler Kearns Architects
Location: Chicago, Illinois
Wheeler Kearns employs a range of sketches,
perspectives, models, renderings, plans, and sections
throughout design development. A high degree of
coordination between the architectural design and
building technology is sought through integrated
section and plan details. AutoCAD is used to create
plans and sections. Visit www.wkarch.com for more
information about Wheeler Kearns Architects.
Illustrated here is the design development study of a
bookcase in a private residence.
Schematic design sketch of bookcases in room
Design development sketch rendering of the
bookcase from under the balcony
Design development sketch details of the bookcase
Design development
computer rendering
of the bookcase from
under the balcony
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DD Example #4
Populous
Location: Kansas City, Missouri
Populous, formerly HOK Sport +
Venue + Event, uses the full three-
dimensional capabilities of AutoCad
Architectural Desktop (ADT)
throughout the design process. In
design development, a building is
constructed in three dimensions,
as is the consulting engineers
work, easing integration and
technical coordination of engineered
systems and the building design.
Specialized software is used for
interference (clash) checks. See the
accompanying sidebar for examples
of these documents. For more
information about Populous, visit
www.populous.com.
3-D renderings made during design development, from which
plans and sections can be extracted
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Take brief notes while reading the narrative and list key resources you used to complete the activities. Note
discussion outcomes from meetings with your supervisor, mentor, or consultants. When fnalizing the activity
documentation (PDF), include your notes and the Emerging Professionals Companion activity description.
notes
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Energy Code Compliance
Supplemental Experience for eight (8) Core IDP Hours
In this scenario, you are the project architect remodeling an older offce building in the design development
phase. Your mechanical consultant has just issued a report indicating the project will not meet the city-
mandated energy code. Among other problems, the type of glass selected for the project and the size of
openings shown on the approved schematic design drawings, the energy uses are too great.
You have reviewed the options with the principal in charge of design in your offce. If possible, the project
architect does not want to make changes/revisions to the size, location, or glass type of the windows.
Activity - Core
You are tasked with creating alternative solutions. Using an older offce building project in your area
that no longer meets current energy codes as an example, write a report for the principal detailing what
changes you suggest.
Research the energy codes for your state and see what has to be done to the project in order to
bring it up to code.
Since you are not allowed to make revisions to the size, locations, or glass type of the windows,
what else are you able to change? What changes would you make?
Be sure to include a cost analysis for any proposed changes.
How does your regional environment complicate this project? How can you environment be used
to your advantage?
How does the project being in the design development phase affect your decision making?
Explain.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
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Lessons Learned in Check Sets
Supplemental Experience for eight (8) Core IDP Hours
In this scenario, you are the project architect for a new downtown retail and offce building that includes a
parking garage in the basement. You are reviewing the design development drawings, specifcations, and
other project records to check compliance with the code analysis performed by your team. During your
review, you have discovered several omissions.
One omission is the absence of four-hour rated construction separating the parking area in the basement
from the retail space on the frst foor. This separation is not shown on design development drawings,
and the structural engineering drawings indicate steel foor framing with a metal deck concrete slab,
which appears to provide a two-hour separation. Although both steel and concrete structural frames were
evaluated in schematic design, steel was selected for cost and speed of construction.
You discover another omission in one of the exterior walls, where four-hour rated construction is required
along a property line. Your design shows several windows in this wall; closing them will require revising the
schematic design for some of the spaces. In addition, it appears to you that only a two-hour separation is
provided at this location on the design development drawings.
The design team is happy to receive your comments before they have completed design development. They
have asked you for ideas on how to revise the construction to comply with the code.
Research and describe various options for resolving these two omissions. Write your fndings in narrative
form and include illustrations. Discuss with your supervisor or mentor. Then, outline the lessons learned
from this experience that would inform your approach to future projects.
Consider these questions:
Do any of the identifed solutions involve requests for a variance from the local building authority?
Are there any trade-offs in the design that would make it possible to use the assemblies as
intended in the DD drawings?
Should the decision to select a steel frame be revisited? How would the project team evaluate this
option? What is the best way to approach the client with this option?
Are there any options for the wall openings that include alternate window types or fre suppression
systems?
Be sure to include any change to building systems and components. Detail how these solutions
would affect the schematic design, time and cost of the project.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Core
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Observing the Work of Others
Supplemental Experience for eight (8) Core IDP Hours
Observing projects you are not working on is a key component of learning for architects. Choose a project
at your frm or your mentors frm and perform a brief design and/or technical review of the drawings and
specifcations near the end of design development. If your offce has a checklist for project reviews, utilize it
in your evaluation.
Activity - Core
Follow these steps in preparing your evaluation:
Compare the design development documents with the approved schematic design. Is it consistent
or have there been some major revisions? If so, why? Point out the reason for the change and the
positives and negatives.
Look at the documents prepared by the engineering disciplines. Are they consistent with the
architectural documents? If not, how could this be rectifed?
Review the specifcations prepared for the project. How do these sections support the design
concepts?
Perform your own evaluation of the code analysis and accessibility report. Does the building
comply with these requirements? Make note of any place it does not and explain why.
In what ways could integrated project delivery help this project?
Review the DD deliverables and make note of which are applicable to this project.
Write a summary of your review.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
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Value Engineering the Exterior Wall
Supplemental Experience for eight (8) Core IDP Hours
Value Engineering (VE), also referred to as Value Analysis (VA) is an area of practice where architects are
frequently pushed around, and which can be the source of trouble on a project. All participants must realize
that value engineering is an often necessary though extremely disruptive process that usually subverts
coordination and leads to measurable errors in drawings and specifcations. VE can also lead to quality
reductions that were not within the realm of the owners expectations.
A less commonly discussed problem is that VE changes to drawings take time, and usually occur during the
beginning of the construction phase when coordination oversights and drawing mistakes are more costly.
Architects can participate to some extent in the VE process, but are usually under the control of the owners
or contractors desire to reduce costs.
Please reference the following documents:
The Architects Handbook of Professional Practice, 14th ed. Chapters 12.5, 12.11 and 14.2
EIFS Industry Members Association (EIMA), Guide To Exterior Insulation & Finish System Construction (PDF)
Other EIFS information such as; Dryvit Systems, Inc., Sto Corp., Teifs
The Portland Cement Association
Gimme Shelter, February 2006, AIArchitect article by Grant A. Simspon, FAIA and James B. Atkins, FAIA.
Managing Project Risk, James B. Atkins & Grant A. Simpson, John Wiley & Sons, 2008.
In an effort to understand what an architect is faced with when building systems and materials change,
you will research two different materials and make note of the differences. The objective will be to create a
list of pros and cons to discuss with the owner. Answer the following questions:
Is it really any of your business if the owner and/or contractor choose to change the design of the
building?
If the owner or the contractor changes the design of the building, arent they going to be
responsible for the design?
Do you have any responsibility to explain the advantages and disadvantages of decisions they
have made about the building design?
EIFS (Exterior Insulation and Finish Systems): Your owner has elected to change a large portion of
the exterior wall of the building youve designed from brick masonry veneer on metal studs to EIFS on
sheathing on metal studs. Youve heard stories that concern you about the quality of the EIFS product.
You start your research and discover there are several grades of EIFS, including drainable systems and
barrier systems. Answer the following questions:
What are the advantages of brick masonry veneer on metal studs?
What are the advantages of EIFS cladding systems?
Is cement plaster stucco a viable alternative to EIFS that you might propose to the owner?
Prepare a report that compares the advantages and disadvantages of brick masonry, drainable EIFS,
Barrier EIFS and cement plaster stucco. Consider the following:
Remember that the EIFS manufacturer website present information on the comparison of EIFS
with other materials.
As does the Portland Cement Plaster Website.
Be neutral toward each system until you are convinced that one or more are better systems.
Share your work with your IDP supervisor or mentor and make suggested changes.
Activity - Core
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2E
Research a Multi-Disciplinary Design Issue
Supplemental Experience for eight (8) Core IDP Hours
Choose one or more of the multidisciplinary design issues listed in the narrative, and prepare a detailed
evaluation of one that interests you. Research alternative solutions to the issue you have chosen, and
evaluate some of the reasons (cost, aesthetics, technical) for choosing among them. Choose challenging
design issue(s) on a familiar project you are familiar with, one you have read about in a magazine, or one
you are interested in learning about.
Activity - Core
Prepare a memo to a client explaining at least two alternatives you have explored that are appropriate to
work during DD, and explain your recommendation for one of them. Be sure to include the following:
A few sketches to illustrate the alternatives.
The approximate cost of each alternative based on the use specifc materials.
How the alternatives affect the rest of the design.
In researching the issue(s) you have chosen, consider these points:
What disciplines are needed to address the issue? Speak with a consultant from each area of
expertise to understand the issue from different perspectives. These could be with experts within
your frm, consultants who regularly work with your frm, or an expert you have read about and are
willing to approach.
Research precedents that have solved these issues. If you fnd any less than successful
examples, explain why they were not successful.
What are alternative ways to consider this issue?
Prepare a summary memo for your client and include illustrations or reference materials if
needed to explain the issue.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
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2E
Change-of-Use Dilemma
Supplemental Experience for eight (8) Core IDP Hours
In this scenario, you are the project architect for the conversion of an existing four-story offce building
into an arts center. No drawings of the existing building are available. Your structural engineer told you
the change of use will result in an increase in live loading, and he recommended a structural survey to
determine the size and strength of the beams and columns in the building. Because the building is currently
occupied, the client did not want to disturb the tenants so did not approve a structural survey. As a result,
you completed schematic design without the structural information for existing building.
The project is now in design development, and you have convinced the client to proceed with a limited
survey. At selected locations, the engineer was able to access the ceiling areas and measure some beams.
Assuming some reasonable material strength, your structural engineer evaluates portions of the building
and concludes insuffcient structural capacity for public assembly is likely on all but the ground foor. As you
had positioned the most heavily loaded gallery spaces on the second foor during schematic design, this is a
problem.
List the questions to explore with your structural engineer in evaluating options for increasing the capacity
of the other foors. What other steps could be taken to confrm what the engineer suspects about existing
building conditions?
Write a narrative to your client explaining the results of the limited structural survey and what suggestions
you have for dealing with the situation.
Make your recommendation and include sketches illustrating your ideas.
Ideas for approaching this assignment follow:
What will you need to document existing conditions in order to obtain a building permit from your
local building department?
How would this affect the time, cost, and quality of the project?
What changes to materials or components would you make?
Speak with a structural engineer that is working on one of your projects, and ask his/her opinion
about how to approach this problem.
Should schematic design be revisited? Would this be an additional service under a standard AIA
owner-architect agreement? If so, should you mention it to the client if reworking the SD drawings
is one of your options for moving forward?
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Core
Design Development
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Understanding Building System Selection
Supplemental Experience for eight (8) Elective IDP Hours
During design development, major building systems are selected. For this assignment you will study a
building system on a recent project in your offce or a mentors offce. Choose a structural, mechanical,
enclosure, lighting, or other building system.
Address the following in a narrative:
Speak with a representative of the technical discipline involved with this building system to
understand the design issues from their perspective.
Review the schematic design documents, and compare them with the design development set.
Does the system selected support or weaken the design concepts?
What are the major design considerations for this building system? Did the design team take all of
them into account?
What other disciplines have an impact on your case study system? Were these considered in the
selection of the building system you are studying?
Are there any design alterations that you would recommend for these systems? Incorporate
specifc changes in materials, components, and possible cost.
Are there any multi-disciplinary design issues you must consider?
Prepare a presentation explaining the research results and your suggestions. Explain why the selected
system was chosen and any changes proposed.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
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2E
Buildable Entities
Supplemental Experience for eight (8) Elective IDP Hours
The design development phase when architects begin to turn single line sketches into buildable entities. If
you are not careful you may mislead the client by under or over estimating moulding profles, window mullion
or muntin size, or eave profles.
Using schematic design sketches showing windows, research a popular window manufacturers details for
head, jamb, sill, mullion, and muntin size. Redraw the sketch with appropriately sized members. Write a
narrative describing the differences. If the difference is signifcant, what other options do you recommend
to be explored in order to achieve the original design intent?
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
Design Development
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Errors in Survey of Existing Building
Supplemental Experience for eight (8) Elective IDP Hours
In this scenario, your architecture frm has been hired to design an industrial building with offces in an old
manufacturing district of your city. The client wants to demolish much of an existing building on the site, but
she wants you to reuse its foundations for the new facility. The footprint of the existing building is very large,
400 ft. x 600 ft., and the existing column grid is typically 40 ft. x 40 ft.
Because no drawings of the existing building could be found, your frm surveyed and documented it. The
work was needed to accurately represent the existing column grid because the client intends to build a new
superstructure on the existing foundation. The survey of existing conditions was performed during schematic
design, and all the team members for the development of engineering systems and architectural design
have used the results.
This is a fast-track project, and the contractor must order steel midway through design development to
meet the project schedule. Your frm is nearly fnished with design development, and the contractor has
discovered a number of inaccuracies in the existing conditions survey. It turns out that one of the exterior
bays is skewed and follows a rail siding; it varies in width from 38 ft to 42 ft. The structural engineer will have
to revise the drawings before the steel can be ordered.
Compose a draft letter on behalf of the partner in charge of the project to the client, who has blamed your
frm for the delays. Explain how to address the needed changes without further delaying the project. Use
the Design Effort Curve, defned in the narrative, to explain the benefts of catching the setback now.
Include effects on cost, functional capabilities, and effort. In addition, explain how this will affect building
components, systems, and overall design.
Review your responses for this assignment with one of the following: (1) an insurance agent or broker
who specializes in professional liability insurance for architects, (2) an attorney who practices primarily in
the feld of construction law, or (3) legal counsel or the claims staff representative from one of the major
insurance companies for design frms.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
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2E
Take brief notes while reading the narrative and list key resources you used to complete the activities. Note
discussion outcomes from meetings with your supervisor, mentor, or consultants. When fnalizing the activity
documentation (PDF), include your notes and the Emerging Professionals Companion activity description.
notes
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2F
Construction
Documents
activities - core*
introduction
279
280
281
282
283
284
285
286
287
288
289
272
273
274
275
276
277
278
272
254
Mock-Ups
Window Installation
Comparison of Documents
Compliance with ADA
Feedback on the Usefulness, or Quality, of
Drawings from Contractors/Subcontractors Who
Build Architects Design
Checking & Coordinating Documents
Construction Document Coordination
*A maximum of 40 hours of core credit may be earned in this experience area.
narrative 256
activities - elective 279
LEED Checklist
Attending an In-Ofce Product Presentation
Developing a LEED-Certied Project,
Incorporating Sustainable Design Concepts
Changes Required In Order to Meet Code
Creation of CAD Standard
Prepare a Consultant Coordination Plan
Preparation of Traditional Redlined Check Set
Preparation of Green-Light Check Set
Development of a Tool for Preventive Document
Checking and Coordination
Critical Review of Checking and Coordination
Procedures
Preparation of a Check Set Error Analysis
exhibits
----
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Download the current Intern
Development Program (IDP)
guidelines at www.ncarb.
org/Experience-Through-
Internships.aspx.
The American Institute of
Architects. Demkin, Joseph A.,
ed. The Architects Handbook of
Professional Practice. 14th ed.
Hoboken: John Wiley & Sons,
2008.
Chapter 12.3 -
Construction
Documentation
The American Institute of
Architects. Demkin, Joseph A.,
ed. The Architects Handbook of
Professional Practice. 13th ed.
New York: John Wiley & Sons,
2001.
Chapter 18.5 -
Construction
Documentation -
Drawings
Chapter 18.6 -
Construction
Documentation -
Specifcations
The American Institute of
Architects, The Architecture
Students Handbook of
Professional Practice. 14th ed.
Hoboken: John Wiley & Sons,
2009.
Chapter 8.3 -
Construction
Documentation
Introduction
By completing the activities in this chapter, you will gain an understanding
of the activities involved in developing construction documents. The
following information is taken from the NCARB IDP Guidelines:
Construction Documents
Minimum Construction Documents Experience: 1,200 Hours
Defnition: Includes the written and graphic instructions used for
construction of the project. These documents must be accurate, consistent,
complete, and understandable.
Tasks
At the completion of your internship, you should be able to:
Prepare construction documents
Coordinate construction documents (e.g., architectural, structural,
mechanical, civil, electrical)
Conduct quality control review of project documents
Apply sustainable design principles
Knowledge Of/Skill In
3-D modeling
Adaptive reuse of buildings and/or materials
Alternative energy systems and technologies
Basic engineering principles
Building design
Building envelope
Building Information Modeling (BIM) technology
Building systems and their integration
Characteristics and properties of construction materials
Computer Aided Design and Drafting (CADD)
Confict resolution
Constructability
Construction details
Construction sequencing
Creativity and vision
Critical thinking (e.g., analysis, synthesis, and evaluation of
information)
Design impact on human behavior
Design principles
Designing and delivering presentations
Engineering load calculations
Freehand drawing and design sketching
Furnishings, fxtures, and equipment
Graphic communication
Hazardous materials mitigation
Implications of design decisions (e.g., cost, engineering, schedule)
Indoor air quality
Interior materials and fnishes
Interpersonal skills (e.g., listening, diplomacy, responsiveness)
notes
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Take brief notes while reading the narrative and list key resources you used to complete the activities. Note
discussion outcomes from meetings with your supervisor, mentor, or consultants. When fnalizing the activity
documentation (PDF), include your notes and the Emerging Professionals Companion activity description.
Knowledge Of/Skill In Continued
Life safety
Managing quality through best practices
Manual drafting
Natural and electric lighting (e.g., daylight, solar control, energy consumption)
Oral and written communications
Problem solving
Product evaluation, selection, and availability
Project scheduling (e.g., construction document setup, storyboarding, staffng projections)
Site design
Space planning
Spatial visualization and modeling
Specifcations
Sustainable design
Team building, leadership, participation
Technological advances and innovative building products
Vertical circulation
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What Constitutes CD
Construction documents
typically include the following
types of information:
Legal and contractual
information
Contractor bidding
requirements (invitation
to bid or advertisement;
information and
instructions to bidders; bid
forms; and bid bonds)
Contract forms (form
of agreement between
owner and contractor;
forms for payment bonds
and certifcates)
Contract modifcations
(e.g., additions or
changes after the contract
is signed, such as orders
for minor changes in the
work, construction change
directives, and change
orders)
Information available to
bidders (e.g., surveys,
borings, drawings of
existing conditions)
Procedural & Administrative info:
Contract conditions
(general conditions of the
contract for construction,
which outline the rights,
responsibilities, and
duties of owner, architect,
and contractor, as well
as others involved in the
construction process, and
supplementary conditions
particular to the project)
Architectural and
construction information
Drawings (includes
architectural, structural/
mechanical/electrical/civil
engineering, landscape
design, interior design,
graphics, and other
specialty and shop
drawings)
Continued on page 258
Narrative
First and foremost, construction documents (CDs) are a vital, creative,
even exquisite instrument of communication: Following the defnition of
the overall design in the design development phase and its approval by
the owner, construction documentation is a natural continuation of the
design process one that sets the parameters for the building process.
Comprising legal, procedural, and construction information, CDs outline
the key interrelationships, rights, responsibilities, and dynamics that bring a
building into being.
In a combination of written and graphic formats, construction documents
translate the design of a project from the realm of ideas to physical form.
CDs are at once descriptive and prescriptive: They describe, in detail, the
components of a project that need to be fabricated and assembled in order
for it to be built. To that end, the contributions of myriad consultants are
assembled into a coherent, artful whole.
It is essential for clarity, specifcity, and completeness of construction
documents. Accordingly, they demand thought, time, research,
coordination, organization, clear communication and, above all, infnite
care: The health, safety and welfare of the public is bound up in the
successful completion of this phase of a project.
Context
Long before they come to occupy physical space, buildings are built
many times over. The act of producing CDs is itself an act of construction.
The unique combination of words and drawings that are construction
documents is the last iteration of the virtual buildingand the frst that
most nearly approximates its fnal shape.
The heart of any project resides in its construction drawings and
specifcations. This is the place where the building succeeds or fails:
In the construction drawings, it is possible to express the possibilities
of materials, the lyricism of their assembly, and the potential of each
to articulate and support the ideas of the larger whole. At their best,
construction document drawings balance the architects instinct for
innovation with the tempering voice of experience.
The Big Picture
Construction document drawings present distinct design challenges, as
well as unique potential. The architect is tasked with developing CDs
that interpret the client-approved project concept and present it so the
building that results is one we safely inhabit and remember. Although many
elements of the building are partially defned in the phases that precede
construction documentation, it is in the CDs that these take their fnal form.
Construction documents are prepared at a more focused, detailed scale
than either the schematic design or design development phases of a
project, yet they are the clear next step in that design continuum. In the
CDs, every aspect of the larger building is subjected to careful scrutiny:
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It is tested, explored, and depicted to ensure it will be constructed correctly on the site. Construction
documents describe the products, systems, quantities, confguration, and performance specifcations that
deliver the overall design intent of the project. It is important to keep in mind, however, that the CDs are not
a set of instructions for building. Construction means and methods, coordination among construction trades,
construction sequencing, and site safety compliance are the responsibilities of the contractor in charge of
building the project.
Among the benefts of working on the construction documents phase of a project is the opportunity for close
collaboration with consultants in a broad range of professions and disciplinesincluding architects who may
be employed by outside frms associated with the project.
The Task at Hand
While a series of contractual agreements and project specifcations are also considered part of
construction documentation, this chapter focuses on the production of construction document drawings and
specifcations. That said, it is important to understand that once a contract between owner and contractor
has been executed, the construction drawings acquire the status of legal documents: They are instruments
of the contract, as well as the focal point of the construction process.
Every project has distinctive characteristics that demand unique expression. Nonetheless, each requires
its project manager and/or project architect to revisit the industry-wide standards for assembling CDs at the
start of construction documentation: Their professional assessment, based on their thorough familiarity with
every aspect of the project, will establish the best means for planning and describing the work at hand.
With some exceptions, the architect takes the lead in overseeing and coordinating the work of the full
project team during the construction document phase of project delivery. Consultant teams that collaborate
to assemble CDs are sometimes large, with members in scattered locations and with different areas of
expertise as diverse as landscape architecture; civil, structural, mechanical, electrical, and environmental
engineering; acoustics; lighting; interior design; and so on. To guide this complex process successfully, the
architect must have a clear understanding of the full project scope, as well as of the responsibilities and
contributions of each team member. A thoroughly organized approach to the work, aided by an effective
system of communication among project participants, is imperative.
In large and small frms alike, clear standards and procedures for collaboration and communication among
team members are vital. These vary depending on the size of the frm and the number of participants, and
they also will change from project to project, according to the individual characteristics and requirements of
each. For large frms, some sample procedures could include the following:
Compile project-specifc organizational charts with contact information for key participants
Keep accurate minutes for meetings and conference calls and distribute them in a timely manner
Collaborate via a project extranet or web based project management system to ease the exchange
of project information. (This provides a central clearinghouse in which all up-to-date project data
resides, and indicates who did what and when.)
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Continued from page 256
What Constitutes CD
Specifcations (outlines
the levels of quality and
the standards to be met
in construction of the
project)
Addenda (additions or
changes to any of these
documents issued by
the architect during the
bidding or negotiation
processes)
For smaller frms (and smaller projects), the process is, in effect, the same:
Here, too, the identifcation of key project personnel and their regular
inclusion in all relevant communications (and, as appropriate, meetings)
are essential. Mechanisms that enable excellent communications are vital
if the project team is to achieve an excellent end-product: a thoroughly
documented, meticulously coordinated set of construction drawings and
specifcations that clearly and faithfully communicate the project design
while enabling construction to proceed within budget and on schedule.
Construction Drawings
Just as your studies in architecture school prepared you to engage in
schematic design and design development, much of what you learned
as a student will apply toward your internship experiences in developing,
managing and producing construction drawings. As explained by the
authors of Construction Documents Production in The Architects
Handbook of Professional Practice, construction drawings show,
in graphic and quantitative form, the extent, confguration, location,
relationships, and dimensions of the work to be done. They generally
contain site and building plans, elevations, sections, details, diagrams, and
schedules. In addition to drawn information, they may include photographs,
other imported graphics, and printed schedules. Thus, the profciency you
have acquired in describing projects graphically at a range of scales
from context and site plans to detailed foor plans, sections, elevations,
perspectives, axonometrics and digital modelsall apply directly to the
skills required to generate construction drawings.
However, as an intern working toward professional license, it is important
to keep in mind that construction drawings are more than a series of
graphics and schedules that describe a project. Termed instruments
of service, CDs are legal documents that become part of the contract
between the owner and the contractor. Errors, conficting information, or
omissions in these legal documents can result in costly change orders and
should be avoided if at all possible.
Elements of Construction Drawings
Most two-dimensional construction drawings contain elements with which
you are very familiar:
Plan, section, elevation, and detail drawings produced at different
scales
Dimensions
Symbols and targets (or keys)
Drawing annotations and abbreviations
They may also contain:
Schedules
Information available to bidders, including site or contextual
photographs and reference drawings (documentation of existing
structures, site surveys)
Although the specifcs of proper project documentation may vary from
project to project, building type to building type, and offce to offce, the
fundamentals remain largely the same. Principal elements are the scale at
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which the drawing appears on the sheet; the method in which the drawing is dimensioned; and the targets,
or keys, that reference drawings on other sheets. Symbols, notes, keynotes, and abbreviations also help
describe a project with the greatest accuracy, effciency, and economy.
Drawing Scale
Choose the scale that is optimal for the information you are presenting. For example, overall building foor
plans might be presented at 1/16=1-0 (1/8=1-0 in smaller projects), while enlargements of sections of
the foor plan containing a higher level of detail (such as toilet rooms with their accessories and fxtures),
might be presented at 1/4=1-0. Construction details, because they show a great deal of information about
a very small element, might be presented at 1-1/2=10 or even larger. In the CAD environment, the scale
at which the drawings will be plotted must be taken into consideration so the line weight and text size for
drawing annotations appear in the correct size on the plotted sheets.
Drawing Dimensions
Proper dimensioning is vital to achieving an accurate representation of the project in the drawings and
to avoiding discrepancies and conficts between drawings. Many professionals consider dimensioning
an art form. Architects aim to show only the dimensions required by each particular drawing and to avoid
duplication of information in a set of construction drawings.
Firms often establish an in-house set of guidelines for dimensioning drawings. One example is the following
set developed by Booth/Hansen & Associates in Chicago and adapted somewhat from how they appear in
the 13
th
edition of the The Architects Handbook of Professional Practice.
Dimension only from a fxed reference point, such as a column centerline or foundation wall.
Dimension only those things that really matter
Do not repeat dimensions, either within a drawing or on more than one drawing
In general, do not close dimension strings. In a string of dimensions, leave tolerance by omitting the
dimension for a non-critical space or assembly. When a dimension is omitted, delete the dimension
line as well. Final decision concerning the method of dimensioning resides with the project architect.
The thicknesses of tile, wood base, wainscoting, trim, and similar applied fnishes are not included in
room dimensions.
Vertical dimensioning appears on elevations or wall sections. Dimensions should be to the top of
signifcant structural elements and to window and door heads (rather than sills). They should be from
the top of the foundation, fnish foor level, or similar fxed reference. Masonry is dimensioned to the
top of the masonry unit, not to the joint centerline.
Ends of dimensions are indicated by short, bold, diagonal slashes. No dots, arrows, or crosses.
Specifc dimensions are not always the best choice. The simple notes ALIGN and 4 EQUAL
SPACES are often more appropriate if they relate clearly to information already present.
Dimensioning and checking dimensions are the responsibility of the job captain alone. The work
should not be delegated. All dimensions are to be double-checked by an architect not directly
involved with the project.
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CAD Standards Content
CAD standards usually include
information on the following:
Directory structure
Drawing set organization
Sheet organization
Schedule formatting
File naming conventions
Sheet fle size and layout
Data organization (e.g.,
data segmentation and/or
the use of CAD X-refs)
Drawing templates
Dimension styles
Text styles
Plotted line weights
Layer naming standards
and guidelines
Symbology
CAD software provides automatic dimensioning tools that can be
great time savers for the architect. Remember, however, that accurate
dimensions in the CAD environment depend on the accuracy with which
the drawing was generated. Inaccurate drawings result in inaccurate
dimension strings.
Targets
Also referred to as keys, targets are used to identify relationships
between drawings in the full construction document set. They can
interconnect building sections, enlarged foor plans, interior and exterior
elevations, wall partition types, and plan and section details.
Symbols and abbreviations. To avoid confusion, symbols and abbreviations
used on project drawings are usually defned ahead of time so they can be
used consistently throughout the documents (and across disciplines). They
save architects time and make it possible to provide more information on a
drawing in less space.
Annotations
In most cases, project specifcations provide a detailed description of a
material or system referenced on a drawing. Drawing notes can thus be
kept short and concise to convey design intent, while the specifcations
provide further information about the system or material.
Schedules
The most common schedules to appear in architectural construction
drawings are door, hardware, fnish, window, fxture, and equipment
schedules. Module 3 of the Uniform Drawing System (part of the United
States National CAD Standard) contains a section of standard formats
for the numerous schedules used in construction documents. Once
formatted, a schedule may be imported into a CAD drawing, where it may
be dynamically linked to the original word processing document so that
updates to it will be refected on the CAD drawing.
A Note on CAD and CAD Standards
Odds are that your frm will use a set of drawing standards that includes
specifc formats for different types of drawings, drawing sizes, and sheet
layouts. Firms also usually have a standard title block that should appear
on each sheet.
If construction drawings will be generated using CAD software, the entire
project team should agree to adopt a specifc drawing standard at the
outset of the project. This is especially important for projects in which
several different frms may collaborate on and exchange drawings. Many
in-house CAD standards are based on the U.S. National CAD Standard,
which has been widely adopted by much of the industry. Nonetheless,
a project may require you to adopt another CAD standard: The Chicago
Department of Aviation, for instance, has its own CAD drafting standard,
and all DOA project participants must adopt this, regardless of whether
they have a standard of their own.
Using a CAD standard ensures that all team members know how to access
project information and everyone will use the same language. Other major
notes
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benefts of adopting and adhering to a CAD standard include improved communications and graphic quality,
reduced time required for review and reworking, and increased coordination among drawings in a set.
In short, regardless of what CAD standard is chosen or assigned, it is important for the entire team to agree
on a single standard and to enforce its use throughout the project. This saves time and energy that can then
be devoted to the real work of the construction documents phasedocumenting the project design in an
excellent set of construction drawings and specifcations. Enforcing use of a standard also makes it possible
to share CAD template fles, ensuring consistency among project drawings.
Construction Specications
The relationship between construction drawings and construction specifcations is vital, especially the need
for close coordination between them, which can enhance their descriptive potential and lessen any possible
conficts between them.
What are construction specifcations? The Architects Handbook of Professional Practice, 13
th
edition,
defnes them as presenting the written requirements for materials, equipment, and construction systems, as
well as standards for products, workmanship, and the construction services required to produce the work.
Project specifcations are usually included in the project manual, along with bidding requirements, contract
forms, and conditions of the contract.
Because of the magnitude and complexity of construction specifcationsespecially for large, intricate
projectsmany architecture frms employ one or more in-house experts. These individuals specialize in the
art and science of specifcation writing and assist the architects in outlining and developing specifcations
that best describe each project. Some frms procure the services of an outside consultant for this purpose,
while the project architect takes this task on at other frms.
Development of project specifcations typically begins during the schematic design phase, with the creation
of an outline spec for the project. As the design evolves through the design development phase, the
specifcations are revised and updated to refect changes in the project. Writing specifcations for buildings
is important and time consuming work. In them, the architect is asked to stipulate, in full detail, the range
of acceptable construction materials, manufacturers, and systems for virtually every aspect of a building
project. The project specifcations also communicate the architects requests for shop drawings and for other
submittals from the building contractor.
Specifcation Programs
How are specifcations organized? In the 1970s the Construction Specifcations Institute (CSI) developed
MasterFormat
, the
familiar industry standard for organizing written construction information
published by the Construction Specifcations Institute and Construction
Specifcations Canada. In 2004, a new Division 00Procurement and
Contracting Requirements was added to cover documents other than
specifcations. It includes procurement requirements; contracting forms;
project forms; conditions of the contract; and revisions, clarifcations, and
modifcations. Division 01General Requirements contains procedural and
administrative requirements that apply to the rest of the divisions, which
contain the product specifcations. For additional information on the use
of MasterFormat
.
MasterFormat
MasterFormat
are
grouped under the following general headings:
Procurement and Contracting Requirements Group (Division 00 containing documents)
Specifcations Group (Divisions 01-49 containing sections)
The Procurement and Contracting Requirements Group indexes administrative and procedural subjects
that deal with introductory material, procurement and contracting requirements. The subjects in this group
are defned by a document number and title. The Specifcations Group describes the physical aspects of
construction. Subjects in this group are defned by a section number and title. The Specifcations Group is
made up of several specialty subgroups of divisions.
MasterFormat
arranges related construction practices, or work results, into a series of level 1 titles,
called divisions. Several of these divisions lack content and titles and are reserved for future expansion.
Central to the use of MasterFormat
2012. Changes
to the above Division Numbers and Titles consists of an edit to the name of Division 44, now Pollution
and Waste Control Equipment, and the addition of Division 46 Water and Wastewater Equipment.
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Relationship of Construction Documents
Excerpted with permission from The Project Resource ManualCSI Manual of Practice, Module 5
Construction Documents, Figure 5.1A.
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Purpose Of Specications
As specifcations are developed, it is important to remember their purpose. The goal of construction
documents is to communicate the needs of the owner, as represented by the design, in a form easily
understood by those responsible for construction. In an ideal world, the development of specifcations would
be linked to the development of the drawings, and both would refect a consistent level of detail. All too
often, however, project drawings are nearly complete before they are turned over to the person or persons
responsible for developing specifcations. Preferably, drawings and specifcations would be developed in
tandem, each to the same level of detail at the same time, throughout the project.
The information provided in specifcations may be used in many ways during project delivery, and the form
or structure in which information is presented should refect its purpose. For example, at the end of the
schematic design (SD) phase, a client may use the SD documents to explain the project to its staff or for
fund-raising. In this case, a narrative description of the building systems may be easier to understand and
still contain enough detail to document the design decisions made to that point. Such a narrative, called
a preliminary project description, is organized around a system of building elements called UniFormat
(a publication of CSI and CSC). This narrative does not need to be static but can grow and refect an
increasing level of detail until a natural transition to preliminary specifcation format is made.
During the design development (DD) phase, project documents may be used to provide a more accurate
estimate of probable construction cost as well as a checklist for development of the fnal construction
documents. At this time, more detailed information is required about individual building materials, products,
systems, and assemblies that will be incorporated in the project. For this purpose, an outline specifcation
may be most appropriate. Based on MasterFormat
) to develop
one specifcation section for the project you have chosen.
Consider the following:
What are the project requirements for the specifcations section you have selected?
Document the products you have selected to be used in this project.
Analyze the characteristics of each product that meet the requirements for the project. Note the
reasons why you selected on product over another (e.g., cost, lead time, aesthetics, etc.).
Compare the information in Part 1 General of the specifcation section you have written and the
information in Division 01 General Requirements of the offce master specifcation system. What is
the relationship of these two sets of information?
Using the narrative as a reference, are there any suggestions you could make to your offce to
improve these general requirements sections. Why?
Share the specifcations section you have developed with your supervisor or IDP mentor and provide
a written explanation of your product selection decisions. Also document in writing your analysis of the
relationship between Part 1-General and Division 01General Requirements as well as any improvements
that may be considered.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
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Observe a Building Element
Supplemental Experience for eight (8) Core IDP Hours
With your IDP supervisor or mentor, choose a building element to research, for example, a window wall
system or revolving doors. Tour your local business district, strip retail centers, and school and hospital
campuses, observing the installation conditions for the element you chose. Also, spend time in the library
or online researching manufacturers, standard details and specifcations for the building element you have
chosen.
Keep a notebook and document from your tour at least ffteen (15) applications in different building types.
Take photos of each application. Also keep in your notebook cut sheets, references and other research
you conduct on the building element.
Consider the following:
For each application, note the differences in detail and quality and whether the quality is adequate
for the installation.
Concentrate on the interface between the selected building element and adjacent elements, and
follow the transition around the perimeter.
Consider whether the quality of each installation is consistent with the quality of the building type
and of individual building elements.
Do your fndings out in the feld match your impressions of the desired level of quality for the
building and the chosen element?
How do your fndings in the feld compare to the standard specifcations and details you found in
the library and/or online?
Prepare a report outlining your fndings and research. Share this with your offce or mentor as a research
for others who may consider using this building element in the future.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Core
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Applying LEED for Homes to Materials Research
Supplemental Experience for eight (8) Core IDP Hours
Become familiar with the LEED for Homes requirements. It may be helpful to print out the checklist for this
assignment. Next, locate a residential showroom (such as in Lowes or Home Depot) in your local area.
Make at least one visit to the showroom to research materials and appliances that may be used for a kitchen
design in a new home.
Activity - Core
Write a set of specifcations for a residential kitchen. The residential project must meet quality for LEED
Certifcation.
Consider the following:
Which materials are prohibited by the LEED criteria? Are you able to locate sustainable
alternatives for your project in the showroom?
Consider the appliance options. What opportunities and challenges arise when selecting a
refrigerator, dishwasher and oven for the project?
Assuming the client is not a wealthy millionaire, what budget considerations are there when
selecting materials and appliances for a residential kitchen in a LEED certifed home?
What trade-offs have you considered in your selection process? Energy vs. aesthetics? Others?
Assume for that you can salvage 3 items from the original kitchen. Which would those be and
why? Note carefully the salvage requirements in the specifcations.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
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Specications Table of Contents Comparison
Supplemental Experience for eight (8) Elective IDP Hours
For this activity, work with the project architect and with a spec writer, if your offce or your mentors offce
has one.
During the construction document (CD) process, drawings are periodically reviewed and coordinated with
specifcations. Milestone reviews typically occur at 30 percent, 60 percent, and 90 percent completion and
before the documents are issued for bid and construction. Reread the sidebar What Constitutes CDs in
the chapter 8 narrative . Understanding the relationship between drawings and specifcations is essential to
executing a fully coordinated set of construction documents of the highest quality.
During the CD phase, components of the building design are developed and documented in detail, and
materials and systems are identifed and specifed. Although the owner has approved the overall building
design in the design development phase, interior fnishes and roofng, cladding, waterproofng, glazing, and
curtain wall systems require detailed exploration and development. During this process, many things can
change, and it is important to keep track of drawing changes that affect specifcations.
A good way to become familiar with the relationship between construction drawings and specifcations is to
review a set of drawings and the project specifcations table of contents (TOC) side-by- side. Make sure that
all materials and systems on the drawings appear in the specifcations, and vice versa.
Choose a project in the CD phase then create your own specifcations TOC for this project. Compare
your TOC with the one used for the project and make note of any changes that need to be made.
Compare your revised TOC with the drawings for the project. Write a report detailing your comparison and
answering the following:
Identify any materials and systems that appear on the drawings but not in the specifcations TOC;
add them to the specifcations.
Identify any items in the specifcations TOC that no longer appear in the drawings; delete them
from the specifcations.
Identify systems and materials that have changed, making it necessary to update certain
specifcation sections; note these on the specifcations TOC.
This kind of comparison can be tedious, especially on large projects. However, the task is essential to
achieving comprehensiveness and quality. If you have questions, ask the project architect or spec writer.
When you have fnished the review, you will have identifed items in the drawings and specifcations that
require attention to ensure the documents are fully coordinated. Review your additions and deletions with
the project architect and, if your frm employs one, with the specifcations writer for the project.
Discuss your fndings by sharing a redlined set of the specifcations and drawings.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
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Security Versus Life Safety
Supplemental Experience for eight (8) Elective IDP Hours
In this scenario, you have been assigned to a project team that is designing a renovation for the Uptown
Hospital in your local community. One of your responsibilities is to evaluate and select architectural
doors, frames, and fnish hardware. The hospital intends to update its labor-delivery-recovery (LDR)
rooms and nursery in a space currently occupied by administrative and patient treatment functions. The
hospitals security consultant has provided information on high-tech security and monitoring systems. His
recommendations include leg bracelets for the babies and sensing devices around the nursery unit that
close and lock doors leading away from the nursery when a device senses a signal from a bracelet. Security
measures also include door monitors, keycard access control systems, and camerasall designed to limit
and monitor access to the nursery.
The code search indicates that no major changes are needed to the existing construction because there
has been no change in occupancy classifcation. However, the original construction included a smoke
barrier separating the foor into two smoke compartments. This barrier runs through the center of the area
designated for the new nursery. A number of corridors run from one side of the existing space to the other
to provide access to emergency exits. The smoke barrier and access to the exits have to be conserved or
replaced.
Because of the movement patterns of patients, four of the cross-corridor doors will be on automatic
operators. Two of these doors are part of the smoke barrier and must be self-closing and positive latching;
all four are in exit access corridors; and all four have been identifed by the security consultant as needing
the lockdown feature.
There is a confict between program requirements and code requirements, between the desire for security
and the need for life safety.
Prepare a letter to your client describing the type and extent of the confict between security and life
safety requirements in this project. Provide an attachment to the letter that provides specifcations on the
products you have chosen and lists the reasons why you made those selections. Address the following in
your response:
Research technology options that might allow the doors to meet all code and program
requirements. What alternatives might be available to your client?
Review the local building code. What exceptions might allow the need for security to be held above
the need for life safety? How would you make the case to the building code offcial?
Describe how you could work with the design team and the security consultant to revise the design
in a way that would eliminate or reduce the confict.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
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Substitutions That Dont Work
Supplemental Experience for eight (8) Elective IDP Hours
In this scenario, you are the project architect working closely with the client over the past few months,
designing an addition for a historic church in your home town of Springfeld, Ill. The entire design team
has been very sensitive to the issues involved in designing an addition to a historic structure. The client is
adamant that materials and fnishes for the project be true to the historic context of the existing structure.
As you conduct research for this project, the windows become a signifcant area of focus. You recognize that
because of the historic nature of the addition, the requirements for the windows must be very specifc.
As the project architect, you will be following this project through to completion. On a recent project, a
historic renovation of a commercial building in the downtown area, you had a negative experience with a
contractor who submitted substitutions for windows because of claims that the manufacturers cannot deliver
windows fast enough to meet the project schedule. You were concerned the product the contractor proposes
would not meet all the project requirements. There were many heated exchanges about the issue resulting
in the client blowing up at a project meeting because the architect and the contractor were not working
together to resolve the issue. You dont want to have this situation happen again.
Prepare a specifcation section for Division 08 Openings. Research three manufacturers and list them in
the specifcation section. Consider the following:
What are the critical performance criteria for the window specifcation for this project?
For which materials might you accept a substitution from the contractor other than those specifed
in the project manual?
What criteria will you use for approving substitutions during the submittal process in construction
administration?
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
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Drawings Versus Specs
Supplemental Experience for eight (8) Elective IDP Hours
In this scenario, you are a project architect in a Northwestern U.S. frm of about 75 people. Projects are
diverse ranging from institutional to commercial base building work; however, your frm does not do any
residential projects. The offce has had a quality assurance (QA) process for years and you are one of fve
architects who are available to project teams to perform a QA prior to issuing a set of project documents.
An important step in the QA process is to ensure coordination between the drawings and specifcations.
According to offce policies, sets are not to be issued unless QA is complete.
On Monday, you were given a set of drawings for a new computer science building at the local community
college. It appears that in an attempt to make things easier the project architect has tried to eliminate the
spec book by putting as much of the specifcations information into the drawings. Not only is this not the
offce standard, but the drawings are diffcult to read. You have concerns that during the bidding/construction
process, contractors will complain, the offce will be fooded with RFIs and the frms reputation will be
damaged.
Develop criteria for what type of specifcation information is appropriate to list on drawings versus in a
specifcations manual. Consider the following:
What is the purpose of specifcations? Purpose of drawings?
How do specifcations and drawings complement each other?
How might you, as the project architect, avoid conficts or duplication between the specifcations
and drawings?
You decide to give him a head start on the specifcations book that must be prepared. Prepare an outline
specifcation for this project using MasterFormat
Buzzsaw is an
online project collaboration
service designed to manage
building project information. It
can be run within the Microsoft
Internet Explorer browser or as
a stand-alone executable.
Changes to the construction documents can be made in the form of a
descriptive narrative, a modifed drawing, or a modifed section of the
specifcations. Any document that is changed and reissued must conform
to the appropriate state statutes governing use of the design professionals
seal.
Changes in the construction contract sum or completion date can be
made without the contractors consent by using a construction change
directive (CCD). This document is used when the owner and contractor
have not agreed on proposed changes in the contract sum or time. It
was developed to address changes in the work that, if not expeditiously
implemented, may delay a project. Upon receipt of the completed CCD, the
contractor must promptly proceed with the change in the work described.
It is recommended that a CCD be converted to a change order after the
change in the contract sum or time has been determined.
Managing and Reviewing Submittals
Construction project submittals are prepared by the contractor and reviewed
by the architect or an appropriate consultant. They include shop drawings,
product literature, product samples, test reports, operating instructions
and maintenance manuals, warranties from product suppliers and
manufacturers, and designs or design calculations prepared in response to
a performance specifcation. These materials are used to demonstrate how
the contractor proposes to conform to the project design requirements.
As the holder of the prime design contract the architect is responsible for
managing the distribution of submittals to all his or her consultants. This
includes managing the routing of submittals and staying on top of time
sensitive review schedules.
It is important that the contractor be required to provide a submittal
schedule along with the construction schedule early in the project. On
some projects, providing this information is a prerequisite for processing
the frst application for payment. The architect reviews the submittal
schedule to determine if the sequences and time allowed for review are
reasonable. A maximum time for submittal review is often stipulated in the
owner-contractor agreement, and it is important to determine if the time
allowed is suffcient. For example, receiving a large number of submittals
at one time could make effective review impossible within the contracted
time constraints. Also, if submittals for project detailing such as doors,
frames, and hardware are not submitted at the same time, review will take
much longer. A time period commonly stipulated for submittal review is 10
business days.
Submittals must be logged and tracked when they arrive in the architects
offce. Untimely submittal review is a popular basis for claims for delay,
and a submittal log can become the architects best source for verifcation
of submittal activities. Such a log can be maintained in hard copy or with a
software management program. If a program is provided by the contractor,
make sure the activities and tracking protocols of all participants are
included in the log. Be sure to keep an up-to-date copy of the submittal log
in a secure location as a backup.
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Assignment of document control numbers is necessary for effective management of submittals. You can use
simple ascending numbers or a more elaborate numbering system. The contractor should affx the control
number to the submittal upon receipt from a subcontractor or vendor and prior to submission to the architect.
All submittals, along with all other correspondence received by the architect, should be stamped received
and recorded immediately in the architects submittal log so the dates in the log and on the document
correspond.
The owner-contractor agreement and the general conditions of the contract for construction require the
contractor to review each submittal prior to submission to the architect and mark them up with corrections
and coordination notations prior to submission to the architect. Prior to the 2007 AIA Contract Documents
revisions, a contractors review stamp was required, however current AIA documents state that submission
is a representation that the appropriate review has taken place.
When the architect has reviewed a submittal, it should be stamped with the appropriate review stamp. Such
stamps typically indicate actions such as approved, approved as noted, revise and resubmit, or rejected.
Wording on the stamp can vary, but should refect the language of the owner-contractor agreement and the
general conditions of the contract for construction.
Make sure team members familiar with specifc building components and designs, such as the curtain wall
system or doors and hardware, are included in the submittal review process. It is especially important to
include the project designer, if different from the project manager, in the review of fnish materials.
To avoid taking on increased risk, architects should review only the submittals required in the specifcations.
However, the architect may review as-built drawings or designs by a professional hired by the contractor.
In such instances, the submittals are reviewed with respect to their effect on the design intent and not for
accuracy.
Clarifying Construction Documents
Construction documents can never be complete enough to answer every question a contractor or
subcontractor may have. Thus, contractors often ask the architect to clarify what is expected when, for
example, they are selecting products. The architect must provide these design clarifcations in a timely and
effcient manner. Whether you are answering requests for information or issuing supplemental instructions,
your response timing may affect the construction schedule.
Requests for clarifcation usually come from the contractor in the form of a request for information (RFI),
and e-mail is the popular medium for submitting them. RFIs are typically included in electronic document
management software programs such as Buzzsaw, although they can be managed manually. Documents
the architect may request from the contractor include the submittal schedule or a pricing response to a work
change proposal. RFIs should be logged and tracked like submittals. Since the RFI process is the most
popular basis for claims by contractors, timely management and accurate tracking are essential.
In the architects response to an RFI, there is often a fne line between clarifying project requirements and
adding scope to the contractors work in the architects review comments. When architects set out to clarify
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Acronyms to Remember
RFI - Request For
Information
CCD - Construction
Change Directive
documents, they have to take care not to increase the scope of work.
Contractors often claim scope has been added when an architect marks up
shop drawings because it is tempting for the architect to fll in information
that should have been include originally. Ideally, the architect will provide
a clarifcation that includes no added scope when issuing supplemental
information to the contractor. In the event the contractor believes a change
in contract sum or time is involved and the architect agrees, the contract
for construction should be amended to refect the change.
Documentation
Construction administration services consist of many intangible activities,
such as making decisions, giving directions, and taking actions, and
the participants are judged by the timeliness as well as the accuracy
of their performance. Accordingly, such activities are recorded in logs,
confrmed in letters and memoranda, or recorded in a meeting report. This
documentation is then available to support the quality of services rendered
should anyones actions be called into question later.
All important conversations in which critical information is discussed and
all important actions should be documented in writing. The architects
documentation can include:
Reports (meeting, site observation)
Certifcations (payment, substantial completion)
Requests for information
Additional services agreements
Work change documents (change orders, construction change
directives, architects supplemental instructions)
Notices (to owner, contractor, surety)
Miscellaneous communications
Documentation generated and maintained by the contractor can include:
Submittals (shop drawings)
Schedules (construction, submittal)
Requests for information
Certifcations (work compliance, payment application)
Design calculations (if required by specifcations)
Approvals (changes)
Notices (to owner, architect)
Punch lists
Miscellaneous communications
Owner documentation can include:
Approvals, authorizations (changes, notice to proceed,
nonconforming work)
Site civil information
Requests for information
Miscellaneous communications
A record of meetings, discussions, decisions, and approvals, if not recorded
by the documents listed above, should be recorded in a meeting report,
document log, transmittal letter, or memorandum. Finally, the architect may
choose to keep a journal to record important project communications.
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Meeting Reports
The meeting report is the most common method used to record actions taken and decisions made. If a
meeting is not recorded, it is diffcult to justify why it was held, as apparently no important decisions were
made. A meeting report should include the following information, at a minimum:
Project name Purpose of meeting
Project number Issues discussed
Date Decisions made
Attendees Deadlines
The report should be compiled and distributed as soon as possible after the meeting. For repetitive meetings
such as scheduled project meetings, the meeting report can be used as the agenda for the next meeting.
Document Logs
Repetitive tasks are best tracked by logging. A log should have all relevant information, including critical
dates for initiation, receipt, and transmittal; action taken; and fnal disposition. Logs typically used by
architects during construction administration include these:
Construction documents issue log (usually cover sheet on drawings)
Supplemental drawing log
Request for information (RFI) log
Submittal log (AIA Document G712, Shop Drawing and Sample Record, can be used for recording
submittal review data such as number of copies and dates received and transmitted.)
Architects supplemental instructions (ASI) log
Construction change directive (CCD) log
Work changes proposal request log
Change order log
Related documents such as proposals for change and change orders should be cross-referenced in each
log. All documents should be numbered for effcient identifcation and to avoid confusion.
Transmittal Letters
The most effcient method of recording the fow of information between parties is a transmittal letter.
Transmittals document the exchange of project information and act as a checklist reminding the sender
to tell the recipient what exactly is being sent, how the material is being sent, and why. For example, AIA
Document G810, Transmittal Letter, is designed to serve as a written record of the exchange of project
information.
A transmittal letter should contain the following information:
Project name
Project number (if applicable)
Date
Senders name and company
Receivers name and company (can be multiple)
Complete description of transmitted material
Method of delivery (courier, U.S. mail, etc.)
Reason for sending
Copies to others
Standard forms do not require a transmittal letter if they are tracked by a log because the forms contain the
basic project information and the document and reason for sending it are obvious. Approved methods for
delivering transmittal letters and standard forms between project team members should be discussed at the
preconstruction conference.
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Memoranda
A memorandum can be written to another person or to your fle. While a memorandum can be presented in
many graphic formats, the primary objective is to capture the information for future reference. At minimum,
the following should be included in a memorandum:
Date
Project name
Project number
Subject
Recipient (if appropriate)
Author
Subject matter
Persons copied
The text of a memorandum can include discussions, conclusions, facts, or observations relevant to the
subject. Sending the document to the participants and allowing them to respond with corrections or
clarifcations will give credibility to your written record.
Journal
Another documentation tool available to the project manager or construction administrator is the journal.
This can take the form of a bound book, a ring binder, loose papers in a fle, or data in a computer. Whatever
its form, a journal can be used by the design professional for personal organization and documentation and
as a place to prioritize daily activities. If the journal is kept chronologically in a book or binder, it will provide
ready reference to historic events. The architect can maintain a separate journal for each project or a single
journal that contains records of multiple projects.
Project Closeout
The project closeout activities administered in the architects offce are addressed in the owner-architect
agreement. They include production of punch list modifcations and additions, review of the contractors
closeout submittals, and preparation and issuance of the certifcate of substantial completion and the
fnal change order. More detailed requirements may be included in the specifcations in Section 1 of
MASTERSPEC.
Punch List
On large projects, preparation of punch list modifcations and additions can be a big job. When multiple
project team members review the contractors punch list, the infux of revisions may require many hours to
publish. It is wise to discuss project completion sequencing with the contractor before project completion is
reached to anticipate punch list administrative needs.
Pre-punch items encountered on site visits can be discussed with the contractor and subcontractors to make
them aware of areas of concern and to establish the expected level of quality. This should help streamline
the punch list process.
Closeout Documents
The contractors closeout submittals typically include warranties and guarantees, record drawings, as-
built construction drawings, specifcations and submittals, operations manuals, maintenance schedules,
operations videos, and attic stock (extra materials). These items are usually submitted at once, flling up
the project managers offce space. They must be reviewed to determine if the contractor has fulflled its
contractual requirements for closeout submission before delivery to the owner. The design professional does
not review this information for accuracy, as that is the contractors responsibility.
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Final Change Order
When it has been determined that the work is completed under the construction contract, a fnal change
order must be issued to reconcile outstanding contract issues. These may include the following:
Allowance balances
Contingency balances
Unresolved unit prices
Contract savings
Reimbursement for owner accepted non-conforming work
Reimbursement for scope reductions
Contractor bonuses
Contractor penalties
Liquidated damages
Deductions for additional design services
Additional contractor general conditions costs
Weather related time extensions
Delay related time extensions
The fnal change order must be executed and included in the fnal application for payment before fnal
completion can be achieved.
The construction phase brings the owners project to reality, and its challenges and problems often linger
in their mind longer than design phase experiences. The actions taken by the construction contract
administrator during construction can become good memories or bad ones. Relationships can be built or lost
by how well the architect administers and resolves the issues.
Written by James B. Atkins, FAIA
Jim is a senior vice president/principal with HKS Architects in Dallas, where he is involved with the frms quality management and
education program, DoubleCheck. He serves on the AIA Documents Committee and the AIA Risk Management Committee.
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Understanding Procedures of the Change Process
Supplemental Experience for eight (8) Core IDP Hours
Changes are made on almost all projects. They can be caused by owner decisions, errors or omissions, or
unforeseen circumstances such as differing soil conditions. Most projects require a fnal change order to
reconcile allowances, unit prices or contingencies.
Changes in the contract tend to be questioned because they usually increase the contract price. Owners
often do not understand or accept the causes and circumstances surrounding a change. The construction
contract administrator must know the change process, manage it effectively, and take appropriate action so
that the process itself does not penalize the project.
In this scenario, you are providing construction phase services on a four story offce building. The project
delivery is design/bid/build with a fxed fee construction contract. The building frame has been topped out,
and the roof and exterior skin has been completed. The project was designed for a single tenant with the
reception area immediately off the main entrance. Each foor is open with no circulation corridors.
The client calls you up and informs you that the prime tenant deal has fallen through. He now wants the
building changed to accommodate multiple tenants. This will be the third change order on the project.
Activity - Core
View and download the following sample documents for reference:
AIA Document G701, Change Order
AIA Document G709, Work Changes Proposal Request
Prepare the appropriate change documents for administering the owners requested change. The frst
document that you will prepare is the Work Changes Proposal Request. If possible, review change
documents from an existing project and consult with your IDP supervisor, mentor or a senior construction
administrator. When you are preparing the document, answer the following questions:
How soon should I request the contractor to submit the price?
Should I send a notice alerting the contractor of the change so that demolition can be minimized?
What fee should I charge for this signifcant change in project scope?
You receive the contractors quotation for the change, and it is time to meet with the owner and contractor
to review the costs. Prepare a memorandum requesting a change order review meeting. As you prepare the
memorandum, answer the following questions:
Who should attend the meeting?
Where should the meeting take place?
What documents should I take to the meeting?
The owner approves the change in the meeting, and it is time to prepare the change order. As you do your
work, answer the following questions:
Which documents will be referenced in the change order?
To whom is the change order sent to frst for signature?
What is the distribution of the change order?
How will the change order be tracked on the contractors application for payment?
Prepare a fow chart illustrating the change process and the documents involved including the meeting
notice. Share your work with your IDP supervisor or mentor and make suggested changes.
Construction Administration
371
3B
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Understanding Construction Phase Activities & Project Communications
Supplemental Experience for eight (8) Elective IDP Hours
In this scenario, the client is a private company, the delivery mode is design/bid/build, the project is a
10-story offce building, and the owner has retained your architectural frm to provide contract administration
services. You are planning your work to be performed during the construction phase which meetings to
attend and the routine tasks to be performed. The project team includes the following:
Please reference the following sources:
MASTERSPEC, Section 1
The Architects Handbook of Professional Practice, 14th ed. Chapter 12.5 - Construction Contract Administration
View and download the following sample documents for reference:
AIA Document A101, Standard Form of Agreement Between Owner and Contractor
AIA Document A201, General Conditions of the Contract for Construction
AIA Document B214, Standard Form of Architects Services: LEED
Certifcation
Read the reference documents listed above thoroughly and prepare the following lists. (You may wish
to consult meeting reports and communication documents from an existing project.) List the activities
typically performed by the architect and the contractor during the construction phase. Categorize your
listing based on contractorsubcontractor interaction, contractor-architect interaction, and architect
consultant interaction. Prepare a fow chart representing the lines of communication. Prepare a weekly
schedule of the architects activities. Answer the following questions:
Which tasks will be ongoing?
Which tasks will be intermittent?
How often will the architect visit the site?
What meetings will be held?
Who will attend each meeting?
How will payment applications affect the timing of site visits?
How often should a feld observation report be issued?
List the types of communications that will occur between the following parties during the construction phase:
Architect Owner
Architect Contractor
Architect LEED facilitator
Owner Contractor
Owner Architect Contractor
Most of these activities will be repetitive, such as the architect reporting the work status to the owner, but
some will be task driven, such as a construction detail resolution.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
Owner
Owners equipment contractor
Architect
Structural engineer
M/E/P engineer
Architects site representative
Contractors project manager
Two contractor superintendents
Four contractor site foreman
Mechanical subcontractor
Electrical subcontractor
Plumbing subcontractor
Contractors scheduling consultant
Test lab representative
Construction Administration
372
3B
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Questionable Stored Materials
Supplemental Experience for eight (8) Elective IDP Hours
Some ethical dilemmas may actually be illegal acts. In this exercise, you must determine whether an
unlawful condition exists.
In this scenario, you are providing construction contract administration services for the interior of a small
offce building. The construction contract is based on the cost of the work plus a fee. The shell has been
completed, and your contract is approximately 80 percent complete. You visit the project to review an
application for payment and to determine whether the work completed is accurately refected in the
document.
The foor covering is carpet, and you are directed to a warehouse on site where it has been stored. You
check the tags and fnd that 3,000 square yards of carpet is stored. You look at the application for payment,
and it matches the information on the tags.
You return to your offce and are checking a change that was made on the drawings when you see a
handwritten note on the corner of the drawing. It says, 2,500 square yards total. You ask the interior design
manager about the note, and she says that the carpet supplier was in the offce, and they did the takeoff
and left the note. It is a cost-of-the-work contract, and the owner pays for all materials. It appears that more
carpet was ordered than necessary, and someone will end up with the extra carpet. Could the amount be
the overage required by the contract for stored material, or is the contractor intending to keep the excess?
You call the contractor about the extra carpet. He says, Dont be concerned, its none of your business.
But it is your business. You are required to determine if the stored materials are appropriate for the work.
Although you are not responsible for measurements, you must explore the variation.
Please reference the following source:
AIA Code of Ethics and Professional Conduct
Write out a plan for resolving the situation. There may be a legitimate explanation for the additional carpet,
but what must frst be determined? As you prepare your plan, answer the following questions:
Does the owner want the extra carpet for attic stock?
Could there be a separate contract in the works outside your contract?
Could the overage be anticipated waste?
Remember that title to the product transfers to the owner upon payment, and the owner may not wish to
purchase the extra carpet.
Your plan will include communication with the owner. Prepare a memorandum to the owner and contractor
advising of your fndings and requesting an explanation. Advise them that if none can be given, you will
approve for payment only the yardage needed including reasonable waste.
Request that the carpet subcontractor provide his layout sheets for carpet cuts to substantiate the
yardage.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
Construction Administration
373
3B
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Tracking the RFI Process On-Site
Supplemental Experience for eight (8) Elective IDP Hours
The RFI is the primary method for contractors to obtain clarifcations from the architect regarding the intent
of the contract documents. In recent years, the RFI has become a universal tool for obtaining information by
the architect and owner as well.
Please reference the following sources:
MASTERSPEC, Section 013100
Other fles such as change orders, meeting reports, ASIs, CCDs, and journal entries, if available.
View and download the following sample documents for reference:
AIA Document G716, Request for Information
Track the full path of three contractor RFIs on an existing project in your offce. Review the fles and select
RFIs that include drawing details provided by the architect.
RFIs that involve a supplementary detail from the architect often result in a change to the contract. In this
case, the change should be administered through the prescribed change process using appropriate AIA
documents. As you review the RFIs, answer the following questions:
Did the sender also propose the fx?
Did the RFI result in a change to the contract?
What change documents were used to effect the change?
Was there a dispute over the resolution of the change?
Were consultants involved with the issue?
Locate the supplementary details provided by the architect and any revised contract documents refecting
the change. Answer the following:
Did the architect revise the contract documents to refect the change?
Did the contractor include the change in their contractor marked-up drawings?
Prepare a report on the three RFIs describing how they were administered. Include copies of all supporting
documentation. List everyone that was involved and their method of communicating. If the issue resulted
in a change to the contract, list the documents used to administer the change. If meetings were held to
discuss resolution of the issue, list the purpose of the meeting, the attendees and the resolution.
As a fnal step, answer the following questions:
Was the RFI detail really necessary to express the design concept expressed in the contract
documents?
Should the contractor have generated the detail as a clarifcation drawing and part of the
contractors work plan?
Should the appropriate subcontractor have generated the detail as part of their shop drawings for
that portion of the work?
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
Construction Administration
374
3B
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Impartial Determination of Substantial Completion
Supplemental Experience for eight (8) Elective IDP Hours
AIA Document A201, General Conditions of the Contract for Construction, and AIA Document G704,
Certifcate of Substantial Completion, require the architect to render decisions impartially. This requirement
is without exception, and it requires open, candid communication and disclosure.
In this scenario, you are providing construction contract administration services on a project that has
substantial liquidated damage provisions for late completion as well as a generous bonus of $10,000 to the
contractor for each day of early completion.
The contractor has informed you in writing that the project is substantially complete, and you have
conducted the appropriate inspection. You fnd that the project is substantially complete and available for the
use intended on July 11, 2013, ten days before the contracted substantial completion date.
The owner calls you up and tells you that the punch list items will not be completed or corrected until fve
days after the contracted date, and you are to certify substantial completion at that time.
View and download the following sample documents for reference:
AIA Document A201, General Conditions of the Contract for Construction
AIA Document G704, Certifcate of Substantial Completion
Review A201 to determine the requirements for impartiality in providing professional services. Quote the
section with a written description of its meaning in practice.
Write a memorandum to the owner and copy the contractor citing these provisions and advise of the
accurate date of substantial completion. In the memo, advise the owner, based on the contracted bonus
clause, the total bonus amount payable to the contractor.
Prepare a Certifcate of Substantial Completion that indicates the date of substantial completion.
Remember that the certifcate will require two dates, the determined date of substantial completion, and
the date of issuance. As you prepare your memorandum, answer the following questions:
How can the memorandum be written to help the owner understand the requirements for
substantial completion?
What examples can be given to show that the completed work is available for the use intended?
Should the bonus amount be added to the construction contract by change order?
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
Construction Administration
375
3B
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Determining Construction Phase Workload
Supplemental Experience for eight (8) Elective IDP Hours
A thorough understanding of the activities involved in the construction phase is necessary in order to
effectively plan and administer construction services. Knowing when activities occur will allow for load
shifting and increased staffng to accommodate project demands.
This exercise will provide an overview of the construction phase work activities of a project based on the
documents generated during the work process.
View and download the following sample documents for reference:
AIA Document G702, Application and Certificate for Payment
AIA Document G704, Certifcate of Substantial Completion
Examine the fles of a completed project in your frm to determine workload requirements based on the
records listed below. Establish a graphic timeline for the duration of construction in monthly increments,
and record the activities accordingly. As you begin your research, answer the following questions:
What was the level of complexity of the project?
Was project completion timely or late?
Were owner scope changes reasonable or extensive?
Was the project location local or out of town?
Was the overall offce workload heavy or average?
Examine the following project documents:
RFIs: Review the RFI log and chart the number of RFIs processed each month during construction.
Submittals: Review the submittal log and record the number of submittals processed each month.
Determine if a submittal schedule was provided.
Meeting reports: Review all meeting reports and record issues that required additional labor to
accomplish or resolve.
Payment applications: Review all application and certifcate for payment forms (G702 & G703).
Track the inclusion of approved change orders to determine the fnal contract amount, completion
duration, and date of substantial completion.
Punch lists: Review all punch lists to determine the amount of work remaining for completion or
correction after substantial completion.
Certifcate(s) of substantial completion: Review all certifcates to determine if the originally
scheduled date was met.
Change orders: Review all change orders and related change documents to identify issues and
events that required additional labor. Record these on the timeline.
Site visits: Review the feld observation reports, and record the number of site visits conducted
each month.
Staffng: Query personnel assigned to the project to establish the amount of labor required during
construction. Review timesheets if available. Determine the workload by total hours expended
each month.
Personal journal/notes: Review available journals and notes to identify issues that affected work
requirements. Record signifcant issues on the timeline.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
Construction Administration
376
3B
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Determining Construction Phase LEED Certication Responsibilities
Supplemental Experience for eight (8) Elective IDP Hours
LEED is becoming widely accepted as the standard by which high-performance buildings are measured.
This exercise will address the responsibilities of the project teams offce responsibilities for LEED
certifcation services during the construction phase.
Use documents from a completed project that has been LEED certifed or is pursuing LEED certifcation as a
case study.
Please reference the following sources:
Completed LEED project documents
MASTERSPEC, Section 018113
Examine the fles of a completed project in your frm to determine the construction phase offce
responsibilities of the project team. Project documents from the completed LEED project include:
Drawings
Specifcations
LEED submittals
Project materials cost data
LEED action plans
LEED progress reports
As you begin your research, answer the following questions:
What is the LEED certifcation rating?
Did the project achieve the certifcation level that was originally pursued?
How were LEED submittals processed compared to typical project submittals?
What was the total number of LEED submittals?
What was the total cost of LEED related project materials?
Examine the following project documents:
RFIs: Review the RFI log for LEED related questions.
Submittals: Review the submittal log and record the number of LEED submittals processed.
Meeting reports: Review all meeting reports for LEED related communications and activities.
Change orders: Review all change orders and related change documents to identify LEED issues.
Site visits: Review the feld observation reports for observations related to LEED.
Staffng: Query personnel assigned to the project to determine the amount of time that was
required to administer LEED related activities and responsibilities.
Personal journal/notes: Review available journals and notes to identify LEED issues that affected
work requirements.
Assemble your fndings in a report and categorize the fndings based on typical construction phase offce
activities. Determine the premium in hours and costs to administer the construction phaseoffce portion
of a LEED certifed project.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
Construction Administration
377
3B
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Negative Results from Late Wind Tunnel Test
Supplemental Experience for eight (8) Elective IDP Hours
Building construction is not always performed in an orderly, sequential manner. In delivery variations such
as fast-track, the design and construction activities are compressed and supplementary activities such as
testing are not always performed in a timely manner. This scenario explores a complication in a building
design introduced by untimely testing.
In this scenario, you are administering the construction contract on a fast-track schedule for a 20-story offce
building. The building foor plate is rectangular with rounded corners. The curtain wall system is segmented
at the corners, forming sleek, curvilinear shapes.
The preparation of construction documents was accelerated; as a result, the building was not wind tunnel
tested until after construction had begun. (For more information on wind engineering and wind hazard
mitigation, see the American Association for Wind Engineering website.)
By the time the wind tunnel test results are made available, the building frame is at the eighth foor level
and the unitized curtain wall system is at the sixth foor level. Test results indicate negative pressures on
the building of 115 psf at the rounded corners caused by an airplane wing effect. The original curtain wall
design allows a maximum of 90 psf negative pressure. If the corners are not reinforced, wind pressure will
overstress the curtain wall attachment to the building frame.
The structural engineer evaluates the impact on the increased pressures at the corners of the building and
determines that braces must be placed above the ceiling at those locations. The braces are large, and they
encroach on the perimeter slot air diffuser boots and ductwork.
Prepare an agenda for a meeting with the contractor, structural engineer, MEP engineer, curtain wall
consultant, curtain wall subcontractor, and the owner. List the topics to be discussed and the decisions
that must be made for designing and implementing the change while construction continues. As you
prepare your agenda, answer the following questions:
How will the mechanical and electrical systems be affected?
Is involvement required by the curtain wall consultant?
What elements of the building may need to be revised in the construction schedule, ceiling grid and
tiles, interior framing?
What other systems may be affected?
The meeting must address the impact of the change on existing building systems, as well as the
contractors construction sequencing. The overall objective is to add the required additional bracing
without negatively impacting the construction schedule. Ask yourself; what measures can be taken to
complete the task as quickly as possible? How should the results be documented? What AIA documents
should be used to implement the resulting change in the contract?
Prepare a schedule for developing a corrective design, issuing scope change documents, pricing the
change, and issuing the change order. Include a request that the contractor be prepared to discuss time
frames for implementing the change and coordinating it with the ongoing work.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
Construction Administration
378
3B
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Saved by a Scope Change?
Supplemental Experience for eight (8) Elective IDP Hours
Architects have both an ethical and a contractual duty to design projects that conform to applicable codes. In
some cases, issues of nonconformance may become moot as the result of changes in scope. In this activity
a mistake was made, but the scope was revised before construction. However, complications involving
allocation of cost lead to an ethical dilemma.
In this scenario, you have been commissioned to design an addition to a junior high school. The addition
consists of a basketball gymnasium with a weight room, locker rooms, and toilets. Your complete your
drawings and issue them for bidding. The bids are opened, and a contractor is selected. The successful
bidders price is signifcantly below the budget. A construction contract is executed, and a Notice to
Proceed is issued.
As you prepare for the preconstruction conference, you realize that the toilet rooms do not meet ADA
requirements. The changes required to make them compliant will add scope to the project and increase
the cost. Although you have found the problem before the toilets are constructed, the additional costs for
bringing them into compliance will exceed the budget.
The next day, the owner informs you that the school board has decided to allow the nearby high school to
use the new gym. She asks you to give her a fee quote for revising the drawings to make the toilet rooms
larger. You realize that you can correct the AIA noncompliance as you redesign the toilet rooms, and no one
will be the wiser. No harm done or is there?
The owner mentions that the change in scope is possible because the bids came in under budget. She
believes the extra money will allow her to enlarge the toilet rooms to accommodate the high school students.
View and download the following sample documents for reference:
AIA Document B101, Standard Form of Agreement Between Owner and Architect
AIA Document G701, Change Order
AIA Document G709, Work Changes Proposal Request
Prepare a narrative outlining action you should take in this scenario. Include an explanation to the owner
regarding the ADA noncompliance and its potential impact on the completed construction. List each step
in order of priority. Assume that the cost of enlarging the toilet rooms to accommodate the high school
students will cost less than enlarging them to meet ADA requirements.
As you prepare your work, answer the following questions:
Are substitutions available that could reduce the overall cost?
What can you do to attempt to keep the project on schedule?
What can you ask the contractor to do to help you with the changes?
If the origin of the non-compliant design was the architects error, should the architect absorb the
cost to re-design?
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
Construction Administration
379
3B
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Solutions for a One-Inch Code Violation
Supplemental Experience for eight (8) Elective IDP Hours
In this scenario, your frm has designed and detailed a vocational tech school building on which construction
is nearing completion. The building inspector has discovered that the ceiling in a hallway serving as a means
of egress is 1 inch lower than the 7-foot minimum height dictated by 2000 International Building Code
Section 1003.2.4. It appears that the various subcontractors could not get all the utilities (e.g., structure,
ducts, drains, sprinkler piping, conduits) into the space provided in the architectural working drawings. They
are packed as tight as possible. There is no way to get a higher ceiling with all the utilities shown in the
various engineering drawings. The bottom element is a duct that occupies 60 percent of the width of the
hallway and runs its full length (45 feet), with branch ducts into adjacent rooms. Although the architectural
drawings show a 76 ceiling (well above the minimum), the contractor installed the highest acoustical board
suspended ceiling possible at 611 without consulting the architect.
You have been directed to investigate the circumstances and make recommendations for action that will
eliminate this situation as an obstacle to getting a certifcate of occupancy.
Answer the questions below as part of your investigation:
Will your recommendation vary depending on who (if anyone) is responsible for the impasse? If so,
why? If so, recommend a solution for each party that might ultimately be assigned responsibility for
the error. To do this, you will have to identify all the types of frms associated with the design and
installation of utilities typically located above a hallway ceiling.
What documents would you examine to identify the responsible party (if any)?
What should the documents say or show that would help identify any party that might be
responsible? Suggest statements and types of drawings that would have been appropriate to
include in the various documents to avoid this situation. Who should prepare such drawings or
statements?
Develop three solutions to physically solve the problem. Ask colleagues how tight space above
hallway ceilings has been addressed in the past during the design phase. Past strategies might
suggest a retroft solution. Which of your three solutions do you prefer and why?
Write a narrative of the fndings from your investigation and include the recommendation you would give to
your supervisor.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
Construction Administration
380
3B
Emerging Professionals Companion | www.epcompanion.org
Processing an Unacceptable Substitution Request
Supplemental Experience for eight (8) Elective IDP Hours
It has become somewhat common practice for owners to solicit substitution requests beyond contract award
in an effort to further reduce project costs. These requested changes do not always take into consideration
quality or impact on adjacent materials. The architect may determine that the proposed substitution is
unacceptable for use in the project.
Although the owner may elect to accept it, the architect is not required to change their drawings or
specifcations and take on the increased risk for a product they did not specify. If the architect revises their
drawings and specifcations and the product or system fails to perform, the architect can be held responsible.
In this scenario, you are providing construction phase services on a small retail center. The budget is
tight, and the owner has solicited substitutions from the contractor after the construction has begun. The
contractor has requested a substitution for the aluminum and glass storefront system. It is a brand that
does not conform to your specifcations, and you have experienced problems with it in the past. You have
determined that it is not acceptable for use on the project.
Please reference the following source:
MASTERSPEC, Section 1
View and download the following sample document for reference:
AIA Document A201, General Conditions of the Contract for Construction
Prepare a memorandum to the contractor and owner explaining your position. In 500 to 800 words,
explain why you do not want the product used on the project and recommend an alternate system that
conforms to your specifcations. Contact an approved manufacturer listed in your frms specifcations to
obtain supporting information to include with the memorandum. As you prepare the memorandum, answer
the following questions:
How can the benefts of the specifed system be best explained?
What other storefront system can be identifed that will reduce project costs?
How can I style my memorandum to be helpful instead of combative?
What other building components could be substituted to reduce costs?
Should you offer to allow the rejected substitution if the owner agrees to indemnify you?
Assume the owner is persistent in accepting the substitution and directs you to include it in the project.
Note: Be mindful that you are not obligated to change your drawings as that would increase your risk for
the substituted system. If this approach is taken, the system will become owner accepted nonconforming
work. As such you should note it as an exception to the Certifcate of Substantial Completion. These
actions will require a detailed explanation to the owner.
Prepare a memorandum to the owner explaining why you cannot accept the product and explain that a
qualifcation to the Certifcate of Substantial Completion will be required. Base your narrative on factual
information; refrain from emotional statements. Approach the memorandum as a chance to educate and
enlighten the owner, and focus on performance and life-cycle benefts. Review and discuss your work with
specialists such as a specifcations writer or a senior construction administrator.
Share your work with your IDP supervisor or mentor and make suggested changes.
Activity - Elective
Construction Administration
381
3B
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Certication of Nonconforming Work
Supplemental Experience for eight (8) Elective IDP Hours
The Certifcate of Substantial Completion is an important legal document. It is a representation that the
architect has determined that the work or designated portion is suffciently complete in accordance with the
contract documents so that the owner can use it for its intended use.
If work is certifed by the architect that is later determined to be nonconforming, the architect may be
determined to be in breach of their contractual responsibilities. It is therefore important that the architect
documents all observed nonconforming work.
Typically, such work will be on the attached punch list, and the contractor will correct or complete it. Should
the owner elect to accept the nonconforming work, it must be excluded from the certifcate on an attached list.
In this scenario, you are providing construction phase services on an offce building tenant fnish out. You
have issued a Certifcate of Substantial Completion for the project. The certifcate includes an attach punch
list of items remaining for completion or correction and an attached list of owner accepted nonconforming
work that has been excluded from the certifcate.
The contractor has notifed you in writing that the project is fnally complete, and you are performing the
inspection for fnal completion. When reviewing the work, you notice that the wrong type of wood trim has
been used in the reception area. The area is complete and ready for occupancy.
Please reference the following source:
The Architects Handbook of Professional Practice, 14th ed. Chapter 12.5 - Construction Contract Administration
View and download the following sample documents for reference:
AIA Document A201, General Conditions of the Contract for Construction
AIA Document G704, Certifcate of Substantial Completion
Review AIA Document G704 to understand the defnition of substantial completion. Review the section
in A201 on the owners acceptance of nonconforming work. Prepare a memorandum to the owner
explaining your subsequent discovery of the nonconforming work. Explain the condition thoroughly. As you
prepare the memorandum, answer the following questions:
Will the replacement of the work delay owner occupancy? If so, the project is not substantially
complete.
Is the work of a quality and appearance that it could be accepted?
Should you recommend acceptance of the nonconforming work to the owner?
Is the nonconforming work of such scope that re-issuance of the certifcate is necessary?
Then,
Assume the Owner rejects the work. Prepare a memorandum to the owner and contractor
amending the attached punch list, adding the nonconforming work.
Assume the Owner accepts the work. Prepare a memorandum to the owner and contractor
amending the attached exclusions of owner accepted nonconforming work.
Assume the Owner rejects it and remediation will delay occupancy. Prepare a memorandum to the
owner and contractor advising that the work is not substantially complete and rescinding the issued
certifcate. Wait for the contractors written notice that the work is substantially complete.
Share your work with your IDP supervisor or mentor and make suggested changes.
Activity - Elective
Construction Administration
382
3B
Emerging Professionals Companion | www.epcompanion.org
Design Not Suitable for Use
Supplemental Experience for eight (8) Elective IDP Hours
This exercise involves a design that complies with code but is not suitable for the intended use. Unlike
designs that can be checked in a code book, the adequacy of this design must be measured by anticipating
how it will be used. This activity underscores the importance of continuous scrutiny of the documents to
determine if the design meets the functional needs of the user. It also emphasizes the importance of having
the appropriate qualifcations and experience to work on your design.
In this scenario, you are administering a construction contract on an emergency room addition to a hospital.
The scope of the contract includes a covered emergency entrance with automatic biparting entry doors
allowing a 5-foot clearance, a 10-foot wide entry corridor, and six emergency treatment rooms.
Project construction is nearing completion, and the contractor is ahead of schedule. You are getting an early
start on our substantial completion inspection and have invited the owner to accompany you. As you inspect
the entry doors, the owner informs you that the 5-foot width is inadequate to allow easy passage of a gurney
with attendants. The owner demands that you correct the problem and expects you to pay for the change.
Develop a plan for addressing this design error. Consider the construction schedule, delay costs,
occupancy of the building, city approval of the correction, space limitations, possible modifcations to the
existing door, your staff time for drawing changes, the change order to the contractor, and educating your
staff for future designs. As you approach this problem you must ask yourself the following questions:
How can this issue be approached with the least impact to ongoing construction activities?
How can the submittal approval process be accelerated?
How can the fabrication and delivery process be accelerated?
If a temporary door is required, what type is most suitable?
What will be the city requirements for a temporary certifcate of occupancy?
What actions are required to preserve the owners confdence in my frm?
Prepare the following:
List the steps involved in replacing the door with one that will suit the purpose.
Prepare an agenda for a meeting with the contractor, and determine who should attend the
meeting.
Find out if approval is required in this jurisdiction to install a temporary door if another door cannot
be delivered by the occupancy date.
Write a letter to the city requesting a temporary certifcate of occupancy until the new door can be
installed.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
Construction Administration
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Forced Substitution of Skylights
Supplemental Experience for eight (8) Elective IDP Hours
Substitutions have become a popular means of reducing the project cost after the construction contract has
been executed. Many owners allow substitution proposals until project buyout has been completed.
Substitutions during construction almost always result in a reduction in quality as well as cost. Owners are
often enticed by lower costs, and they are not always as concerned about the reduction in quality that is,
until the substitution fails to perform as expected. Then it often becomes the architects problem.
In this scenario, you are providing shell and core construction contract administration services on a
corporate headquarters building for a top 100 corporation. The budget is large, and the project was hard bid.
The successful contractor was almost two million dollars lower than the budget, and the talk around the jot
site is they left most of it on the table. This means they underbid the project signifcantly.
The elated owner relished in the found money and gave the interiors architect an open ticket. Finished were
upgraded to Italian stone and exotic wood paneling. The desperate contactor began a vicious substitution
assault to lower the project cost, with very little credit given back to the owner.
The building has an elaborate skylight system that is a central feature. The skylight has a custom profle,
which is ftting for the overall budget. As the building enclosure is completing, the contractor submits shop
drawings for the skylights. The submitted profle is an off-the-shelf model with many compromises in
features and quality. You immediately reject the submittal.
The contractor responds that if he is required to submit the custom profle, he will miss the fabrication window
and the project will be delayed. He offers a modest credit for the custom profle, and the owner accepts it.
Please reference the following sources:
MASTERSPEC, Section 013300
View and download the following sample documents for reference:
AIA Document A201, General Conditions of the Contract for Construction
Prepare a memorandum to the owner and contractor rejecting the proposed skylight system. Cite the
requirements from A201 and MASTERSPEC for adhering to the specifcations and coordinating
submittals with other activities such as fabrication and construction.
Advise the owner that you will not accept the substitution or change your drawings. Advise that the
Certifcate of Substantial Completion will list the substituted skylight as exclusion, and it will be designated
as, owner-accepted nonconforming work.
Prepare a summary of the events that led up to the event, and list the actions that your construction
administration group will take to avoid such an incident in the future. As you prepare the summary, answer
the following questions:
What contract requirements were not followed or enforced?
What indications were apparent that would warn of such an incident?
What actions could you have taken to avert the incident?
How can you tactfully explain to the owner that they did not receive full value for money spent?
Share your work with your IDP supervisor or mentor and make suggested changes.
Activity - Elective
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3C
Construction Phase:
Observation
activities - core*
introduction
403
404
405
406
407
408
409
410
411
412
413
414
398
399
400
401
402
398
386
Tracking Issue Resolution During Construction
Tracking the Change Process on Site
Performing a Payment Application Site Review
Preparing a Certicate of Substantial Completion
with Amended Punch List
Evaluating Project Closeout in Preparation for
Final Completion
*A maximum of 40 hours of core credit may be earned in this experience area.
narrative 387
activities - elective 403
The Owner-Architect-Contractor (OAC) Meeting
Architects Field Report
Understanding Construction Activity Pollution
Prevention
Omitted Fireproong on Structural Steel
Owner Decision Affecting Public Safety
ADA Noncompliant Doors
Mold Discovered at Site
Nonconforming Ceiling Grid
Consultant is Also Subcontractor
Late Glass Installation Results in Water Intrusion
Work Installed Without Approved Shop Drawings
Revising the Design Review Board Standards &
Zoning Code
exhibits
-----
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resources
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Download the current Intern
Development Program (IDP)
guidelines at www.ncarb.
org/Experience-Through-
Internships.aspx.
The American Institute of
Architects. Demkin, Joseph A.,
ed. The Architects Handbook of
Professional Practice. 14th ed.
Hoboken: John Wiley & Sons,
2008.
The American Institute of
Architects. Demkin, Joseph A.,
ed. The Architects Handbook of
Professional Practice. 13th ed.
New York: John Wiley & Sons,
2001.
The American Institute of
Architects, The Architecture
Students Handbook of
Professional Practice. 14th ed.
Hoboken: John Wiley & Sons,
2009.
Introduction
By completing the activities in this chapter, you will gain an understanding
of the feld activities involved in construction phase observation.
The following information is taken from the NCARB IDP Guidelines:
Construction Phase: Observation
Minimum Construction Phase Observation Experience: 120 Hours
Defnition: Tasks carried out in the feld include observing construction for
conformance with drawings and specifcations and reviewing and certifying
amounts due to contractors.
Tasks
At the completion of your internship, you should be able to:
Conduct on-site observations
Document and communicate status to owner and constructor
Resolve constructability issues
Knowledge Of/Skill In
Constructability
Construction procurement
Contract negotiation
Contracts (e.g., professional services and construction)
Electronic communications (e.g., virtual offces, video-conferencing,
web-based networking)
Interpersonal skills (e.g., listening, diplomacy, responsiveness)
Invoicing for services
Oral and written communications
Permit and approval processes
Project budget management
Project delivery methods
Project records management
Risk management (e.g., professional and general liability)
Team building, leadership, participation
Attend, conduct, and record meetings
Document project status and progress
notes
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Take brief notes while reading the narrative and list key resources you used to complete the activities. Note
discussion outcomes from meetings with your supervisor, mentor, or consultants. When fnalizing the activity
documentation (PDF), include your notes and the Emerging Professionals Companion activity description.
Narrative
The architects services during construction begin on the date established in the owner-contractor
agreement or set out in the notice-to-proceed. From this point forward, project meetings are normally
conducted at the construction site rather than in the owners conference room, and many new team
members participate. Each meeting agenda includes the status of construction phase activities, and the
contractor and primary subcontractors report on the progress of construction in their areas. Requests
for information, project change documents, submittals, and payment applications are among the items
architects monitor and track as part of their services. The architects primary goal is to protect the owners
interest at a time when great amounts of the owners money are being spent in a short amount of time. You
are required to report on the progress and quality of the work while keeping the submittal review fowing and
maintaining control of the contract documents.
It can be exciting to travel to a job site and represent the owner during construction, but it is also challenging
to juggle paperwork and site responsibilities. Issuing site observation reports, reviewing submittals, and
documenting changes in a timely manner requires careful planning, an organized schedule, and effcient
execution.
This chapter addresses tasks generally carried out by the architect at the project site during the construction
phase of project delivery. The material presented here duplicates to some degree that in Chapter 3B -
Construction Administration, which stresses construction increment services provided from the architects
offce. It is suggested that you review both chapters to gain a full perspective on the scope of the architects
services during construction.
Team Relationships
Team relationships during the construction increment of traditional design-bid-build project delivery center
on the three primary playersthe owner, the architect, and the contractor. The architect and the contractor
have a direct contractual relationship with the owner but no contractual relationship with each other.
Nonetheless, the architect serves as a direct line of communication between the owner and contractor, and
the contractor must perform largely to the architects satisfaction. The owner holds a contract that requires
a specifc performance from the contractor, and the architect is the judge of that performance. The owner
looks to the architect to determine if the contractor has met his contractual obligations. That is why the
owner must provide the architect with a copy of the owner-contractor agreement if you are expected to
administer that contract.
In addition, all three players may have contracts with consultants or subcontractors who are actively involved
in construction activities. Because of the contractual structure, the architect does not communicate directly
with the contractors subs, and the contractor does not communicate directly with the architects consultants.
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Suggested Agenda Topics for
a Preconstruction Conference
Notice to proceed. The
owner may issue written
notice to proceed to the
contractor; any questions
should be discussed.
Explanation of chain
of command. Includes
routing of shop drawings,
catalogs, samples, project
reports, scheduling
reports, and maintenance
instructions.
Project meetings.
Scheduling, agenda, and
attendance at project
meetings are discussed.
Find more suggested
preconstruction conference
agenda topics in the excerpt,
A Sample Preconstruction
Conference Agenda, from
The Architects Handbook of
Professional Practice, 13th. ed.
AIA Contract Documents
AIA Contract Documents
are considered the industry
standard. Learn more at
www.aia.org/contractdocs.
In addition, samples of AIA
Contract Documents are
available for interns. View
the list of sample contract
documents and resources for
interns.
Preconstruction Conference
The preconstruction conference is used to introduce the project team,
review the timeline, establish communication channels, and organize the
activities that will take place during construction. In the design-bid-build
method of project delivery, this meeting is typically scheduled and chaired
by the architect, who uses it to establish project procedures for an orderly
construction administration process.
Suggested Agenda Topics for a Preconstruction Conference, in the
Resources side bar, can be used as a reminder of topics that may be
covered during the preconstruction conference.
Construction Observation Activities
The architects responsibilities for observing construction and determining
if the contractor is supporting the design intent fall into six categories:
construction observation, document clarifcation, submittal review,
payments to the contractor, certifcation of completion, and project
closeout.
Observing Construction
The architect is typically required by contract to keep the owner apprised
of construction progress and quality. The owner relies on these reports
to keep up with the progress and quality of the work, and a close owner
architect relationship can result from this direct form of communication.
To document what the architect has observed in the feld and enable
the delivery of this information to the client, the architect can use AIA
Document G711, Architects Field Report. As with all document types
issued repeatedly during a project, each report should be dated and
sequentially numbered.
Clarifying Construction Documents
Construction documents typically have not been drawn to indicate specifc
product dimensions and characteristics. This may change as integrated
project delivery gains greater status in the profession. In any case, they
can never be detailed enough to answer every question a contractor or
subcontractor may have, thus a primary activity of the architect during
construction is to provide clarifcations and interpretations. The primary
vehicle for conveying the contractors questions to the architect has
become the request for information (RFI). AIA Document G716, Request
for Information (RFI), is a convenient form to use in that it is generic and
can be used by any member of the project team.
The architect responds in an appropriate manner, perhaps by simply
answering the RFI or by issuing supplemental instructions that do not
change the contract sum or time. AIA Document G710, Architects
Supplemental Instructions, is available for this purpose. Should a
document clarifcation result in a change in the contract scope or a change
in the construction schedule, a change order will be required to make the
proper adjustment in the contract.
Construction is not an exact science, and project participants may propose
notes
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different resolutions to an issue. The contractors plan for constructing portions of a project may not be
consistent with the architects response to an RFI. AIA Document G716 provides for the sender to propose
a solution to the question, thus allowing the contractor, who usually has the best solution to the problem, to
provide the architect with a viable alternative.
This frequently speeds up the RFI review process when the architect agrees with the proposed solution. The
caution that the architect must take is to determine if the contractors proposed solution adds to the contract
sum or time.
With some RFIs, a meeting may be required to discuss the issues and determine a solution that is
acceptable to all parties. The architect must therefore be ready to go to the site on short notice and stay
until the issue is resolved. Activities can involve walking the site to review the built condition and discuss
alternatives. If the site is not near the architects offce, digital images can be emailed for discussion.
The architects objective in responding to a challenging RFI is to research the condition, provide the
necessary information and assistance, and bring the issue to closure as quickly as possible. Suggested
steps for resolving diffcult issues brought up by the contractor include the following:
1. Identify the problem
2. Gather relevant information
3. Consult appropriate resources for information required for resolution
4. Involve appropriate participants
5. Require representation from authoritative participants
6. Develop possible solutions
7. Analyze options
8. Recommend a solution
9. Execute the owners decision
This seems like a lot of steps to cover in a short period of time, and it usually is. That is why effective
construction administration should be proactive instead of reactive. The more involved the architect is in
the construction administration process, the more quickly questions can be answered. A very important
requirement for the effcient resolution of issues is to have people with decision-making authority involved in
the resolution process. If authorized decision-makers are not involved, the process will not move as quickly.
In addition to the ongoing tasks of interpreting the design documents and issuing clarifcations, the architect
must manage a number of routine tasks during construction. These are outlined in the following text.
Managing and Reviewing Submittals
Although the submittal review process is typically administered in the architects offce, as discussed in
Chapter 3B - Construction Administration, some submittal-related tasks must be undertaken on the project
site. Since submittals are detailed depictions of how the contractor will execute the work, they are essential
to reviewing the work for conformance to the construction contract. The contractor typically is required to
keep an up-to-date set of approved submittals on the job site, and the architect can reference these when
performing site observations and duties. If a full-time project representative has been employed, a complete
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Submittal Stamp Examples
Ask to see your frms submittal
stamp as an example.
You can also view an example
submittal stamp via the
AIA Architects Knowledge
Resource (AKR): www.aia.org/
akr/Resources/Documents/
AIAB079691
set of approved submittals is usually maintained in the architects on-site
offce.
AIA Document A201, General Conditions of the Contract for
Construction, requires the contractor to review and coordinate the various
submittals of its subcontractors. General conditions documents preceding
A201 required the contractor to provide a signed approval stamp on
the documents before the architect was obligated to review it. The 2007
revisions do not require the stamp and signature, but instead state that the
submission of a submittal by the contractor is a representation that he or
she has reviewed or taken appropriate action on the document.
Contractors stamp or no stamp, the true indication of the contractors
review of the submittal is marks and notations. Remember that one of the
contractors primary duties is to coordinate the subcontractors and prepare
a plan for the work. It is only logical that submittals prepared by separate
subcontractors will require coordinating marks and notations.
Accordingly, pristine submittals should be viewed with caution, and if the
contractors review is not taking place, the documents should be returned
for proper review as required by A201. However, care should be used
to avoid delaying the review process with these actions. A more expedient
response would be to take the submittal to the site and confront the
contractor face to face.
Since the submittal process typically does not end until well into
construction, the status of submittals should be a standard agenda item
during project meetings. The requirement for the contractor to provide a
submittal schedule should be strictly enforced, and the architect should
stay on top of outstanding submittals and endeavor to avoid delays in
reviewing and processing them.
Delinquent and poorly prepared submittal schedules are more common
these days than we all would like, and immediate action should be taken
to enforce this important contract requirement. The architects will be held
accountable for the RFI review and response status, which will likely be
advertised in the project meeting, so it is only proper that the contractors
are held accountable for the submittal schedule as well.
One approach to enforcement is to send an RFI to the contractor
requesting the submittal schedule. Remember that A201 requires
that the schedule be acceptable to the architect, and an unacceptable
schedule is as much in default as a nonexistent one. RFIs originating from
the architect are still somewhat new to many owners and contractors,
so establishing this process in the preconstruction conference is
recommended.
Reviewing and Approving Applications for Payment
Payment for the contractors work must be timely to avoid disrupting
the labor force or supply of materials and to enable payment to the
contractor in accordance with contract terms. The payment process has
many participants and takes time to administer. The architect is required
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to be aware of the general progress and quality of the work and act timely in reviewing and approving the
contractors applications for payment.
The AIA standard documents provide two forms for certifcation of the contractors application for payment
G702, Application and Certifcate for Payment, and G703, Continuation Sheet. The contractor flls out
G703 to show the status of the work to date, broken into portions in accordance with the schedule of
values (costs) submitted in accordance with the requirements of the general conditions of the contract for
construction. A summary of these fgures, as well as a statement of previous payments, is then entered
on G702 to serve as the contractors application for payment. The contractor certifes under a notarys
seal that the document is correct and the work has progressed as represented. The architects approval (or
certifcation) of this application is also made on the G702.
The payment process takes time, and delays in processing the contractors payment can result in protective
actions by the contractor in the form of liens or a work stoppage. AIA Document A201, General Conditions
of the Contract for Construction, requires the architect to respond to the application for payment within
seven days of receiving it from the contractor. The architects certifcation represents that the architect has
evaluated the work and the data comprising the application for payment and determined, to the best of the
architects knowledge, information and belief, that the work has progressed to the point indicated by the
contractor, and that the quality of the work is substantially in accordance with the contract documents.
An effective way to handle this task is to schedule a site visit just before the application is submitted. This
will allow the architect to walk the site with the contractor using a draft, or pencil copy of the application to
compare to the work in place. Any revisions the architect requires to more accurately refect work conditions
can then be made by the contractor, avoiding subsequent reviews or challenges after the application is
submitted.
Certifcation of the application for payment allows the contractor to be paid for stored materials that have not
been installed on the project. These materials are often stored off site in an approved bonded warehouse.
The architect should schedule time during a site visit to observe the stored materials indicated on the
application. Evidence is typically required from the contractor that the warehouse is bonded and that the
listed materials are stored there.
If the size of the project site allows, the materials may be stored on-site. In this case, the architect should
conduct a review to determine if the materials are present and properly stored. It is not the architects
responsibility to count rebar or metal studs, so written confrmation by the contractor evidencing the
materials may be required.
Work performed under the construction contract that is the design responsibility of licensed engineers must
be reviewed and certifed for payment by these design professionals for completion and quality. Consultants
such as structural and M/E/P engineers must visit the site and review the progress and quality of the work at
payment time just like the architect does.
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AIA Contract Documents
are considered the industry
standard. Learn more at
www.aia.org/contractdocs.
In addition, samples of AIA
Contract Documents are
available for interns. View
the list of sample contract
documents and resources for
interns.
Garner, Bryan A. Blacks Law
Dictionary, Standard Ninth
Edition. N.p.: West, 2009.
The American Institute of
Architects. Integrated Project
Delivery: A Guide.
Some State licensing boards have ruled that certifcation of payment for
the engineering design scope by the architect constitutes the practice of
engineering. Accordingly, the architect must require these engineers of
record to provide independent certifcations for payment for their portion of
the work. This can be accomplished with a letter or a memorandum. It is
recommended that all design professionals reviewing the work coordinate
their visitation schedules for this purpose.
Sustainable Design and LEED Certifcation
Sustainable design and construction practices are gaining in popularity
and frequency. When a project is pursuing a LEED certifcation, there
are opportunities for the contractor to achieve certifcation credit through
sustainable practices and the use of sustainable materials during
construction. It is important that the construction administrator be aware of
related sustainable activities when administering the construction contract
on a LEED certifed project. It is also important that the architect reviews
and observes that the sustainable aspects of the design, particularly those
required for LEED certifcation, are being executed as called for in the
construction documents.
Integrated Project Delivery
Integrated project delivery (IPD), is quickly becoming the rule rather than
the exception. For many years, related components of IPD such as design/
build and fast-track scheduling have been practiced. When IPD is fully
developed, the architects activities during the construction phase may vary
signifcantly from those practiced in todays market.
Project Completion And Closeout
Determining Completion
During the construction phase, the architect is responsible for determining
two types of project completionsubstantial completion and fnal
completion.
Substantial completion is the stage in a project when the owner can
occupy or use a building for its intended use, as defned in the general
conditions (A201, 9.8). AIA Document G704, Certifcate of
Substantial Completion, is a standard form for recording the date of
substantial completion.
The certifcate establishes the date of substantial completion and the
responsibilities of the owner and contractor for security, maintenance,
heat, utilities, damage to the work, and insurance requirements. It also
establishes a date by which the contractor must complete all items on the
punch list that relates to the certifcate. Warranties required by the contract
commence on the date of substantial completion of the work or designated
portion thereof unless otherwise agreed.
On larger projects, several substantial completion certifcates may be
used to cover designated portions of the work. In this case, the project
is typically certifed substantially complete by defned areas, such as
individual foors in multi-level buildings or separate wings of a single-story
building. The contractor and the architect typically agree on a schedule
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for the substantial completion inspections. Although the contractor is contractually responsible for preparing
the list of items for completion or correction, the architect and architects consultants must review the list for
completeness and add any missing information. The architect is not responsible for the completeness of the
list, however, and subsequent discoveries of incomplete or incorrect work can be added.
The list of items for completion or correction, also known as the punch list, can take a variety of forms.
The most popular is the narrative, and it is typically prepared initially on a hand-held voice recorder. The
information is transcribed on site or at the architects offce and published to the contractor.
Other methods of preparing punch lists include the plan method, where a copy of the foor plan is used
in conjunction with a numbered or lettered key indicating repetitive conditions. Yet another method is the
room data sheet, where a list or enlarged room plan is prepared on a single page for each room or area. A
numbered or lettered key, a list, or a narrative of conditions is entered on the page and affxed in the room or
on the door. As the contractor and his subcontractors complete or correct the items on the list, they sign off
on the room data sheet. This is a popular approach with contractors.
Nonconforming Work
Completed projects almost always contain nonconforming work that has been accepted by the owner, as
permitted in the general conditions (A201, 12.3). Although these conditions may be minor in nature, they
should be documented in the certifcate if known by the architect. Lenders and purchasers typically rely on
certifcates of substantial completion as accurate representations of the status of the work, and omitting
information about non-conforming work accepted by the owner can increase the architects risk should the
certifcate be challenged.
The nonconforming work can be documented by listing it on a separate page that is attached to the
certifcate of substantial completion. Owners and lenders typically do not realize that the nonconforming
work must be documented, so advance discussions are recommended, preferably in the preconstruction
conference.
As in review of applications for payment, consultants who work under the architects contract must review
the work that is their responsibility for substantial completion. These consultants should review the project
at substantial completion and certify to the architect that their portion of the work is substantially complete.
This review includes going over the contractors punch list and comparing it to the work in place. Since AIA
Document G704, Certifcate of Substantial Completion, has no place for consultants to sign, a separate
letter or memorandum attesting to this condition is acceptable.
The inspection of the work to determine substantial completion is different from scheduled reviews of
the work by the architect, which are considered to be observations. This distinction is made because,
according to Blacks Law Dictionary, the term inspection means more than just observation. To inspect is to
examine carefully or critically, or investigate and test offcially, especially in a critical investigation or scrutiny.
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Undertaking Project Closeout
The owners needs increase with occupancy of a project. Building sophistication and complexity require that
necessary records and easy-to-use documentation be available when a building is ready to be occupied.
A smooth transition to building occupancy will strengthen the relationship between architect and owner
because ultimately the owner will remember more about building start-up and initial operations than the
issues that were argued and debated during construction.
Upon written notice from the contractor that the work is ready for fnal inspection and acceptance, and
upon receipt of a fnal application for payment, the architect and appropriate consultants inspect their
respective portions of the work. When the work is found acceptable under the contract documents and it has
been determined that the contract was fully performed, the architect issues a fnal certifcate for payment
supported by the respective consultants payment certifcations. Both the inspection and the issuance of the
certifcate are to be carried out promptly.
The conditions for fnal completion and fnal payment are defned in 9.10 of A201, General Conditions of
the Contract for Construction. The architect does not issue a certifcate of fnal completion but only a fnal
certifcate for payment. This is because certifying fnal completion would legally represent that the architect
has more than general familiarity with the work completed, which is a services limitation explicitly stated in
4.2.2 of A201. Only the contractor is responsible for the completion and conformance of the work.
Before the owner makes the fnal payment to the contractor, 9.10.2 of the general conditions requires
submittal of specifc documents and representations. These include a certifcate from the contractors
insurance provider that insurance required by the contract documents will remain in force after fnal payment
and will not be cancelled or allowed to expire without 30 days prior written notice to the owner. A written
document is also required stating that the contractor knows of no substantial reason the insurance will not
be renewable to cover the periods required by the contract documents. AIA Document G707, Consent of
Surety to Final Payment, is also typically required for fnal payment.
The owner may require other data establishing payment or satisfaction of obligations, such as receipts,
releases and waivers of liens, claims, security interests, or other encumbrances arising out of the contract.
AIA documents G706, Contractors Affdavit of Payment of Debts and Claims, and G706A, Contractors
Affdavit of Release of Liens, may be used for these purposes.
The architect cannot fnd the contract to be fully performed until all required closeout documents and
services have been completed. The specifcations typically set out the requirements for closeout. Closeout
documents include record copies of the contract documents, as well as required markups made by the
contractor to indicate the as-built conditions and warranties.
Substantial completion certifcates and the fnal certifcation for payment are critical documents for the owner
and the contractor. The owner assumes control and responsibility for the building at substantial completion,
including the cost of insurance, maintenance and utilities. The owners loan may be affected, and lenders
are naturally very interested in the certifcates. Contractors often receive their proft for the project with the
fnal certifcate for payment as well as make fnal payment to their subcontractors.
Considering these signifcant documents that are fnalized by the architect, it is an opportune time for the
architect to settle any outstanding accounts. If the architect or its consultants has a fee outstanding for
additional services, or if there is a balance remaining in the basic services fee, this is a good time to resolve
these issues while everyone has cards on the table.
Documents And Tools For Construction Observation
Construction administration services consist of many intangible activitiesmaking decisions, communicating
instructions, observing the workand participants are judged by the timeliness and the accuracy of their
notes
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performance. Accordingly, these activities are recorded in writing or in digital form, even if they have frst
taken place orally. This record is then available to support the quality of services rendered should anyones
actions later be called into question.
Meetings, discussions, decisions, and approvals can be recorded in meeting reports, document logs,
transmittal letters, memoranda, or a personal journal. A number of AIA documents are available for use
in important communications between the architect and the contractor. Today, the architect in the feld
often has a laptop, a mobile phone and/or a tablet to help him or her stay on top of the details involved in
construction contract administration.
Reference Contracts
The architect has a contract with the owner that requires him or her to administer the owners contract for
construction according to established general conditions. Accordingly, the architect must be knowledgeable
about these key documents.
The architect should become completely familiar with the owner-architect agreement before becoming
involved with the project. How can the architect administer duties if they do not know what those duties
are? Next, the architect should become completely familiar with the owner-contractor agreement and the
general conditions of the contract for construction if he or she expects to know how and what to do during
the construction phase.
To facilitate this objective it is recommended that the construction contract administrator keep copies of
these key documents with their journal or in their laptop. Issues can and usually do arise that require
reference to these documents. Should the requirements of these documents differ from the language of the
AIA documents, it is suggested that the construction administrator note the differences for easy reference.
Owners may not understand the importance of the architect having a copy of the owner-contractor
agreement, and they may be reluctant to provide it. AIA Document B101, Standard Form of Agreement
Between Owner and Architect, 5.11, requires the owner to provide a copy of the owner-architect agreement
to the architect including the general conditions. If the general conditions agreed upon between the owner
and the contractor differ from A201, the construction administrator should become familiar with the
differing requirements and determine if architectural services consistent with the standard of care can still be
provided. If not, negotiated revisions in the owner-contractor general conditions is advisable. In any case,
the owner should be advised of this discrepancy.
Reference Set of Contract Documents
The architect who visits the project site during construction will want to have a personal set of drawings and
specifcations for reference. This can be a hard copy set of drawings, or it can be digital media stored on
the laptop hard drive. When a sheet is re-issued in a hard copy set, the new sheet is placed in the set on
top of the old sheet, and the old sheet is marked to indicate that it is no longer valid. This set of documents
provides a complete record of revisions so the architect can quickly reference old details and conditions.
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As you research and look for
more information on topics
presented in the Emerging
Professionals Companion,
remember that a quick internet
search of keywords can be
incredibly useful to completing
your Activities.
Transmittal Letters
Because architects are judged on how quickly they act and react during
the construction increment of project delivery, the transmittal letter is a
valuable tool for documenting time sensitive administrative activities.
Memoranda
Memoranda are used to record instructions, notices, decisions,
conversations, or other important information. If you do not have a
standardized format, a blank sheet of paper or an email will suffce to
document a message or event.
Personal Journal
To keep a personal record of project communications, architects may
choose a sketchbook, binder, or some form of digital documentation. As
long as the information is organized and accessible, the format is less
important. Such a journal is used to keep track of critical topics or activities,
and it becomes a log of events and decisions.
Request for Information
AIA Document G716, Request for information (RFI), used to ask for
information on a project, can be initiated by the owner, architect, or
contractor. The contractor is typically the most active sender, and since
contractor questions are often time sensitive, it is important that all RFIs be
responded to in a timely manner. A frequently required turnaround time for
reviewing RFIs is two business days.
RFIs are discussed in more detail in Chapter 3B - Construction
Administration as they are typically administered from the architects offce.
However, if the architect has an on-site project representative, that person
should receive copies of all RFIs in the event a physical observation is
needed to resolve an issue.
Architects Field Report
An effective way of maintaining uniform site observation reports is to
use AIA Document G711, Architects Field Report. This form can also
be used by an on-site project representative to maintain a daily log of
construction activities. Each report should be dated and sequentially
numbered. A report should be easy to follow and have appropriate
references to project areas; photographs are often included. A feld
observation report should be fled after each visit to the site.
Architects Supplemental Instructions
The architect can issue additional instructions or interpretations or minor
changes in the work that do not change the contract sum or time by
using AIA Document G710, Architects Supplemental Instructions.
This document is intended to help the architect perform its obligations
as interpreter of the contract documents in accordance with the owner-
architect agreement and the general conditions. Like all recorded project
information, it should be numbered, tracked, and logged.
notes
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Documents for Changes in the Work
The documents required for changes in the work are addressed in detail in Chapter 3B - Construction
Administration. Activities related to changes that occur on site can include:
Observation and research of change issues
Delivery of change documents to the owner and contractor
Contractor pricing review meetings
Observation of change-related construction
Review of constructed changes for payment certifcation
Managing the change process is one of the architects most important tasks because of the effect changes
can have on the contract sum or time. Any change initiated after the start of construction has a potential
for extending time and increasing general conditions costs. Unanticipated changes can increase the
construction cost beyond the owners established budget.
The most traumatic contract change for the architect is one that is caused by an error or omission in the
drawings. The best recourse is to respond quickly and keep communication open, with the goal of avoiding
delay or demolition costs. Many errors and omissions, if acted upon quickly, can be resolved without
affecting the contract sum or time.
The construction phase is the time in the project when critical activities are time-driven and the owners
money is being spent at a high rate. Proactive construction administration allows the architect to better fulfll
construction phase responsibilities and it demonstrates to the owner that the architect is actively involved
with contracted construction phase responsibilities.
Written by James B. Atkins, FAIA
Jim is a senior vice president/principal with HKS Architects in Dallas, where he is involved with project management, construction
services and risk management. He chaired The Architects Handbook of Professional Practice, 14th Edition Task Group, and he has
served on the AIA Risk Management Committee and the AIA Documents Committee.
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Tracking Issue Resolution During Construction
Supplemental Experience for eight (8) Core IDP Hours
A primary characteristic of effective construction contract administration (CCA) is the ability to identify, take
action, and resolve problematic issues during construction. This characteristic marks the difference between
just getting the job done and being a truly effective CCA.
This activity will track the identifcation and resolution of problematic issues that arise during construction.
Resolution requires specifc steps to be effcient and to move the process toward conclusion.
1. Identify the problem
2. Gather information
3. Assemble relevant participants
4. Develop options
5. Determine solution
6. Implement
Activity - Core
Select a project your frm or your mentors frm completed with records that document issue resolution.
The documents can include meeting reports, action item lists, journal entries, RFIs, and feld observation
reports. Prepare reports on three issues that were resolved during the construction phase. Use a
chronological, timeline approach that addresses meetings held, details generated, documents used,
changes made to the contract and the resolution of the issue.
As you prepare your timelines, answer the following questions:
What caused the problem?
Was the problem avoidable?
How long did it take to resolve?
Who were the parties involved?
Did it cost the owner money?
Did it cost the architect money?
The objective of this exercise is to identify similar trends or actions in how the issues were resolved.
Necessary components for achieving resolution are:
Involvement of relevant parties
Participants must have authority
Everyone must have a desire to resolve the issue
Evaluate the three reports for anomalies such as missing participants or missing steps. Summarize your
fndings.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
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Tracking the Change Process on Site
Supplemental Experience for eight (8) Core IDP Hours
The change order is the primary method of making changes in the work after the owner-contractor
agreement has been executed. AIA Document A201, General Conditions of the Contractor for
Construction states, The Architect will prepare Change Orders and Construction Change Directives, and
may authorize minor changes in the Work
The administrative tasks for preparing a change order with related construction documents are typically
done in the architects offce. However, the cause of the change and the change itself typically occurs on the
site. There is also follow-up required on the application for payment.
This exercise involves tracking the change process on the project site. This process will be a confrmation
that the change was fully administered and the owner received full beneft.
Please reference the following source:
MASTERSPEC, Section 012600
View and download the following sample documents for reference:
AIA Document A201, General Conditions of the Contract for Construction
AIA Document G701, Change Order
AIA Document G702, Application and Certifcate for Payment
AIA Document G709, Work Changes Proposal Request
AIA Document G711, Architects Field Report
Select a project in your frm that is under construction and has experienced change orders. Review
the change order log, and select two areas where the project scope has been changed. Assemble all
documents related to the two changes. These can include emails or notifcations of the need for the
changes, the work changes proposal requests, the change orders, feld observation reports noting the
construction of the changes, and the application for payment that includes the change order summary.
Prepare a summary of the two changes following the path of the changes from their origin through the
certifcate for payment. Give complete information including nature of the changes, trades involved, and
include all related documents.
Establish a time line noting the time required for the following activities:
Time to prepare the change orders and related contract documents
Time for the contractor to price the change
Time for the change to be approved in a change order review session
Time for the change to be constructed
Time for the owner to pay for the change
As you prepare your summary, answer the following questions:
Did the changes add to the contract time as well as the sum?
Did they originate from an RFI?
Did they originate from an ASI?
Were allowances or contingencies involved?
Share your work with your IDP supervisor or mentor and make suggested changes.
Activity - Core
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Performing a Payment Application Site Review
Supplemental Experience for eight (8) Core IDP Hours
AIA Document A201, General Conditions of the Contractor for Construction states, the Architect will
review and certify amounts due the Contractor and will issue Certifcates for Payment in such amounts.
Review is accomplished by visiting the site at appropriate intervals to, determine in general if the Work
observed is being performedin accordance with the Contract Documents.
The accepted interval for applications for payment is monthly, so on at least one site visit each month the
architect observes the overall work to compare it to the amount represented in the application as being at
a specifc stage of completion. The contractor may accompany the architect in the review in the event the
architect requires substantiation or has questions about portions of the work.
The contractor often provides the architect with a pencil copy of the payment application to use in the review.
This is a draft copy on which the architect can make changes if the status of work completion does not match
the application. This activity involves the preparation and execution of a payment application site review.
Activity - Core
Please reference the following source:
MASTERSPEC, Sections 012900, 012100, 012200, and 012300
View and download the following sample documents for reference:
AIA Document A201, General Conditions of the Contract for Construction
AIA Document G702, Application and Certifcate for Payment
AIA Document G703, Continuation Sheet
Select a project in your frm or your mentors frm that is in construction. It is preferred that the project is
far enough along so that the applications for payment include architecture. If possible, accompany the
construction contract administrator on the site visit to conduct the payment application site review. As you
conduct the review, answer the following questions:
What is the status of work completion?
What is the represented status refected on the application?
Are stored materials involved?
Is the contractors application signed and notarized?
Is the Schedule of Values in order?
Are allowances involved?
Are contingencies involved?
Are Waivers of Mechanics Lien forms attached?
Is the Change Order Summary accurate and up to date?
When observing the work, make notes as to the completion status and whether or not it aligns with the
application. Take note of items in the application that are represented to be complete. If stored materials
are listed, ask where they are stored, and if they are off-site, check to see if documentation is included
that confrms storage in a bonded warehouse. Write a report summarizing your fndings. If you have
found that the work represented to be complete is not accurate, list the request amount that you feel is
reasonable for the work actually completed. If you reduce the certifed amount, write an explanation for
those actions to the contractor. Check the retainage amounts to determine if they are being administered
properly. When early work has been completed, such as pier drilling or concrete reinforcing, the retainage
for that work is often released early. Check the application for such conditions.
Share your work with your IDP supervisor or mentor and make suggested changes.
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Preparing a Certicate of Substantial Completion with Amended Punch List
Supplemental Experience for eight (8) Core IDP Hours
Substantial completion is a signifcant contractual milestone in that it determines if the contractor has met
contract completion requirements, it allows the owner to occupy that portion of the project, and it begins the
tolling of legal statutes for the architect.
View and download the following sample documents for reference:
AIA Document G704, Certifcate of Substantial Completion
AIA Document G810, Transmittal Letter
Choose a project your frm or your mentors frm is close to completing and ask to accompany the team
members when they perform their inspection to determine substantial completion. Observe carefully and
take notes as you walk through the project, and listen carefully to the observations of others.
After the inspection, use your notes to prepare a punch list by room. Sequence the rooms geographically
so you can move through the building in a linear fashion. As you review each room, note any defciencies.
Use active statements; for example, Touch up paint on door at east wall instead of Paint on door at east
wall should be touched up. Put the project name and the date of the inspection at the top of the list. As
you prepare your punch list, answer the following questions:
Is this portion of the project ready for substantial completion inspection?
Has the contractor prepared a punch list to review during the inspection?
Should I use narrative, foor plan, or individual room plan as the format?
Are some discrepancies repetitive, and if so, should I use a key with a symbol?
How many certifcates of substantial completion are appropriate on this project?
Complete AIA Document G704, Certifcate of Substantial Completion. There should be two dates on the
formone indicating the date of substantial completion, and the other indicating the date the certifcate is
issued. An entire project can be certifed as substantially complete, or multiple certifcates can be issued
covering designated portions. The decision should be based on the size of the project, the sequence of
completion, or the stages of owner occupancy. If multiple certifcates are issued, the designated area
on the fnal certifcate should include the wording, all remaining portions of the project, to avoid the
possibility that an area was not specifcally described.
The certifcate in this assignment applies only to the building interior, and the designated area described
on the form should indicate as such. The building shell in this case is covered by another contract and will
require a separate certifcate.
A section at the bottom of the form indicates the time period within which the contractor agrees to resolve
the punch list items. Mark a time limit of two weeks. There is also a section where the owner can indicate
specifc conditions for assuming the costs for operating the building. When all parties sign the certifcate,
they are agreeing to the conditions set forth in it.
Draft a transmittal letter for sending the certifcate and punch list to the contractor for signature. Provide
instructions to forward the signed certifcate to the owner. If possible, compare your work with the
certifcate and punch list actually prepared for the project.
Share your work with your IDP supervisor or mentor and make suggested changes.
Activity - Core
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Evaluating Project Closeout in Preparation for Final Completion
Supplemental Experience for eight (8) Core IDP Hours
Project closeout is a critical step in the ultimate success of a project. The owner will remember more about
this stage of the project than most others because it is the fulfllment of their investment of time and money.
At this time the architect must determine whether unfnished punch list items are completed and whether the
client has all of the project documentation required by the construction contract.
This activity is intended to help your determine if a project has been constructed as it was designed and
if the client is satisfed with the fnal result. The level of completeness of project closeout will infuence
the extent to which you will be able to make your evaluation because accurate and complete records are
necessary for comparing as-built conditions to as-designed plans.
Activity - Core
Please reference the following sources:
MASTERSPEC, Section 017700
View and download the following sample documents for reference:
AIA Document A201, General Conditions of the Contract for Construction
With the guidance of your supervisor or mentor, select an appropriate completed project for a project
closeout evaluation. Assemble all project records and review them thoroughly. In particular, include the
following in your study:
Note signifcant scope changes, problematic issues, and late arrival or completion of products or systems.
Read the requirements for project closeout in A201 and in MASTERSPEC, Section 1. Review the
contractors closeout documents and compare them to the requirements of the project specifcations. Has
the contractor met these requirements? Review the punch lists and certifcates of substantial completion
to determine the amount of work required to inspect for fnal completion. Prepare a schedule for walking
the building to review punch list items. Will the review take more than one site visit?
If your frm or your mentors frm agrees, contact the building operator and schedule a visit to the project to
review completed conditions. Your frm or mentor may wish to have the project manager make the contact
and accompany you. As you review the project, answer the following questions:
Have the punch list items been resolved?
Is warranty information available for the owner?
Is the contractors closeout information neatly assembled and easy to follow?
Was a fnal change order issued?
Was a fnal certifcate for payment issued?
Prepare a written report and submit it to the project manager or principal in charge. Note how the research
you prepared before your visit did or did not correspond to what you encountered on site or was noted
by the building operator. Retain the report in your personal portfolio for use in future project closeout
evaluations. Share your work with your IDP supervisor or mentor and make suggested changes.
Meeting reports
Field observation reports
Change order log
Record drawings
Certifcate(s) of substantial completion
Punch lists
Correspondence related to closeout
Warranties and guarantees
Field observation reports and
correspondence after project completion
Final application for payment
Final change order
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The Owner-Architect-Contractor (OAC) Meeting
Supplemental Experience for eight (8) Elective IDP Hours
The Owner-Architect-Contractor meeting, also known as the project meeting, is the primary means of
communicating between the three parties during the construction phase. It is typically conducted based
on a standard agenda, and it usually contains actions items assigned to specifc team members with set
completion dates. It is typically held on the project site at the same time of the week or month. Attendees
typically include the owners representative, the architect, the architects consultants, owner consultants, and
the contractor.
In the meeting, project issues and activities relating to project completion are discussed. These issues are
typically critical and time driven. Tasks are assigned to specifc parties with defned completion dates.
In this scenario, you are providing contract administration services on a retail strip center. The contractor
has been selected through a negotiated contract, and the frst OAC meeting is scheduled for next week.
The meeting will be held weekly, and it will follow a set agenda. You will conduct and report on the meeting.
Your objective should be to generate the meeting report as soon as possible after the meeting so that team
members can act upon their assigned tasks.
Typical attendees at the meeting will include the following: Owners designated representatives, Architects
designated representatives, Architects consultants, Architects site representative, Contractors designated
representatives, and Contractors prime subcontractors. Others may attend such as the owners separate
contractors, testing lab representatives or special consultants.
Please reference the following sources:
The Architects Handbook of Professional Practice, 14th ed. Chapter 12.5 - Construction Contract Administration
MASTERSPEC, Section 1
View and download the following sample documents for reference:
AIA Document A101, Standard Form of Agreement Between Owner and Contractor
AIA Document A201, General Conditions of the Contract for Construction
AIA Document B101, Standard Form of Agreement Between Owner and Architect
Read the reference documents thoroughly; you may wish to consult relevant documents from an existing project
as a guide. Prepare a standard agenda for the OAC meeting. In preparation, answer the following questions:
What are the owners typical issues?
What are the ongoing issues, such as submittal status, RFI status, and change status?
What are the contractors issues, such as project schedule and quality control testing?
What special issues may arise, and how can they be accommodated by the agenda?
There will be ongoing issues that require attention by specifc team members and required resolution
dates. Include a means of tracking these issues until resolution. This is called the action item format, and
they include specifc responsibility, assigned party, and date to complete.
Prepare the meeting report format that will be used throughout the project. Determine the copy distribution
for the report and the content format. As you prepare the report, answer the following questions:
Will images be included?
What will be the format, action item or narrative?
What others in addition to the owner and contractor will be on the distribution list?
Share your work with your IDP supervisor or mentor and make suggested changes.
Activity - Elective
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Architects Field Report
Supplemental Experience for eight (8) Elective IDP Hours
The architects feld report is the document commonly used for keeping the owner informed about the
progress and quality of the work. Preparation of a feld report requires knowledge of the contract documents,
knowledge of construction, and access to the work.
A feld report may contain brief statements addressing the work status and work conformance. Images can
be included in the report to give the reader a visual point of reference on the project. Images can also be
used to indicate a nonconforming condition.
Field reports should be succinct and factual, without emotional commentary. The information should be
logical and progressive with clear subheadings. It should be easy for the reader to identify the portion of the
project being addressed.
Reports should be numbered, dated, and indicate the project name and number. Distribution should include
all primary participants on the project unless otherwise directed by the owner.
In this scenario, you are visiting a project site to perform site observations and prepare a feld observation
report for the owner. The project is United Development, and the project number is 1400.
View and download the following sample document for reference:
AIA Document G711, Architects Field Report
Note: If a project under construction is not available, use a completed building such as your offce or your
home.
Prepare a feld report addressing the status of construction, and list discrepancies in construction and
fnishes. Format the report with subheadings for each room, building faade, or exterior area.
As you prepare your report, answer the following questions:
Who will be reading the report?
Will images be included?
To whom will it be distributed?
Are there areas that were not observed on the last visit?
Should consultant feld observation reports be attached?
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
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Understanding Construction Activity Pollution Prevention
Supplemental Experience for eight (8) Elective IDP Hours
The prerequisite for sustainable site credit in LEED certifcation is construction activity pollution prevention.
The intent is to reduce pollution from construction activities by controlling soil erosion, water sedimentation
and airborne dust generation.
This is achieved by implementing an Erosion and Sedimentation Control (ESC) plan for all construction
activities associated with the project.
The Plan describes the measures implemented to accomplish the following objectives:
Prevent loss of soil during construction by storm water runoff and/or wind erosion, including
protecting topsoil by stockpiling for reuse.
Prevent sedimentation of storm sewer or receiving system.
Prevent polluting the air with dust and particulate matter.
ESC plans are created during the design phase of a project, and they are implemented during the
construction phase.
Please reference the following sources:
LEED Reference Guide for Green Building Design and Construction. U.S. Green Building Council, 2009. If your company
does not have a copy it can be ordered at www.usgbc.org.
An example Erosion and Sedimentation Control plan
Review an ESC plan from an existing project pursuing LEED certifcation. The plan is submitted as
a construction submittal during the construction phase. Review the plan and check for the following
documentation:
Copies of project drawings documenting the erosion and sediment control measures implemented
on the site.
Confrmation of the compliance path taken by the project.
A narrative describing the erosion and sedimentation control measures implemented on the project.
Review the civil engineering documents for notations and instructions regarding the plan.
Prepare a report on your fndings. Include discussions with the project team members regarding the
additional efforts required to administer the ESC along with typical construction phase activities.
As you prepare your report answer the following questions:
Did the contractor meet all of the LEED requirements?
Did the civil engineer give the ESC plan a favorable review?
Did the project achieve its LEED certifcation objective?
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
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Omitted Fireproong on Structural Steel
Supplemental Experience for eight (8) Elective IDP Hours
The work you design as an architect must conform to code. If the design is not in conformance, occupancy
certifcates could be withheld until corrections are made. In this exercise, a nonconforming condition is
discovered late in the construction process. The exercise illustrates the need for timely, decisive action.
In this scenario, you are providing construction administration services for the renovation of a historic
building. The renovation includes the addition of structural steel columns and beams to support a concrete
deck balcony around the perimeter of the lobby. The steel frame is wrapped with a high-fnish Venetian
plaster. The underside has a gypsum board ceiling with recessed light fxtures and sprinkler heads.
The project is on schedule and nearing completion. You are visiting the site to prepare an architects feld
report when you discover that the required freproofng on the steel frame was omitted on the drawings.
The plaster is in place, along with the rough-in of the lights and sprinklers. The only work remaining is the
gypsum ceiling and the lighting and sprinkler trim.
The citys code review apparently missed the absence of freproofng, but the citys failure to fnd the
problem will not exonerate you from your errors or omissions.
Prepare an outline for a plan to correct the problem. It will be necessary to inform the owner and the
contractor of the problem. List the steps required to evaluate the problem and develop a solution. As you
prepare the plan, answer the following questions:
What are the options for achieving an approved solution?
Who should be involved in the resolution?
What consultants are needed?
What subcontractors will be affected?
What will be the impact on the construction schedule and project completion?
What temporary work may be required to avoid a delay in the project opening?
Write a memorandum to the owner and contractor describing the problem. Explain that you have
developed a plan for correction and request a meeting to review and discuss.
The solution will be implemented by the contractor and must be approved by the city. Develop agendas for
the required meetings.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
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Owner Decision Affecting Public Safety
Supplemental Experience for eight (8) Elective IDP Hours
Owner accepted nonconforming work exists on almost all projects, and the AIA documents allow for the
owner to accept such work. However, nonconforming work that affects health, safety and welfare is another
matter. The architect must reject such work and insist that it be brought into conformance.
In this scenario, you are providing construction contract administration services in a retail center for a 10,000
square foot stand-alone shoe store. The client has elected to provide some of the building products for
contractor installation. One such product is the building door hardware; however, it was included in your
contract.
As the project nears substantial completion, the client informs you that you are not to inspect owner-
furnished, contractor-installed items for substantial completion. The owner advises that he will do that with
his own forces.
Your certifcate of substantial completion covers all portions of the construction contract, including owner-
furnished, contractor-installed items. You think about how you will explain to the owner that you must inspect
all of the work under the contract.
As you are preparing your punch list, you notice that the exit door from the stock room to the building
exterior does not have panic hardware, an obvious code violation. Instead, it has been ftted with a less
expensive lockset.
Please reference the following source:
AIA Code of Ethics and Professional Conduct
View and download the following sample document for reference:
AIA Document A201, General Conditions of the Contract for Construction
Review A201 to determine the requirements for the work to conform to applicable codes. Review the
architects responsibilities for inspecting for substantial completion and citing all nonconforming conditions.
Prepare a memorandum to the owner rejecting the condition as nonconforming work and informing her
of the requirements for code compliance. Cite the AIA Code of Ethics requirement for you to contact local
building offcials if the condition is not remediated.
Prepare a memorandum to the local code offcial to send in the event the owner does not cooperate. As
you are preparing your work, answer the following questions:
What type of documentation is required for the nonconforming work?
If a change order had been written deducting the panic hardware, what actions would be required
to correct the construction contract?
Can the correct hardware be installed on the rated door without violating the rating?
How can you best explain to the owner that this situation is not a matter of choice for either of you?
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
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ADA Noncompliant Doors
Supplemental Experience for eight (8) Elective IDP Hours
One of the most important aspects of architecture services is their impact on the health, safety, and welfare
of building occupants. These exercises illustrate the importance of your professional design responsibilities
as they affect use by the general public.
In this scenario, you are providing construction contract administration services on a health care facility.
The fre separation in the building is achieved in part by rated doors in the hallways. The hallways are 5-0
in clear width and the door width is 3-0. In order to comply with ADA, the latch side of the door must be at
least 15 inches from the hallway wall. This will leave a balance of less than one foot on the hinge side.
You are walking the project performing a site observation, and the light-gauge interior metal framing has just
begun. As you move through the hallways, you notice that the framed opening for the rated hallway doors is
centered in the hallway.
You return to the job trailer and check the contract documents. They indicate that the doors are centered.
This condition will not result in the 15 inch offset required by the ADA. You sit back in your chair and think
about the appropriate actions to take.
Review the documents in a similar project to determine which drawing sheets are affected by such a
discrepancy. List the affected sheets.
Write a memorandum to the owner and contractor identifying the discrepancy. Provide a time line for
revising and reissuing the documents. Request that the contractor provide a cost for re-framing the
hallway doors as well as an assessment of the impact on the construction schedule. As you prepare your
memorandum, answer the following questions:
Which change document is appropriate to use in this instance?
How do you best explain to the owner how the mistake occurred?
Should you mention in the memorandum that you are not charging fee for the correction?
When preparing your memorandum, answer the following questions:
Should you avoid referencing the project in the communication to keep from creating risky
documentation?
How can you present your critique in a non-threatening accusatory way?
Should you suggest hiring an ADA consultant on future projects?
What quality control (QC) approach should you recommend on future projects?
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
Construction Phase: Observation
409
3C
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Mold Discovered at Site
Supplemental Experience for eight (8) Elective IDP Hours
This activity involves the discovery of a sensitive environmental condition and the actions required for
mitigation.
In this scenario, you are walking the site, observing the work and preparing your feld report. It has rained
heavily over the past week. Although the contractor has taken measures to protect the building with plastic
sheeting, water has pooled in some areas on the building slab.
You walk through the stacks of drywall and metal studs stored on the foor, to the northeast corner, where
drywall already has been installed. As you move toward the stair at the edge of the building slab, you see
wet drywall with black mold two feet up from the slab.
View and download the following sample documents for reference:
AIA Document A201, General Conditions of the Contract for Construction
AIA Document G711, Architects Field Report
AIA Document G716, Request for Information (RFI)
Prepare an architects feld report noting the mold on the drywall at the northeast stair tower. Cite specifc
locations and reject the work where the mold is present. Note that the drywall containing the mold will
have to be removed and replaced, and the metal studs at the mold location will require antimicrobial
treatment. As you prepare the report, answer the following questions:
How will you format the report for clarity?
What article(s) of the general conditions should you reference?
What wording should be used to reject the work so that it is consistent with contract requirements?
Should you recommend that an environmental consultant be retained to manage the remediation?
Prepare an RFI to send to the contractor, requesting a complete description of locations where mold is
present. Set a time limit of one week for receipt of a response. Request a plan for drying in the building
and remediating the wet drywall and mold. The contractors Plan of Action must address the following:
Extent of mold contamination
Source(s) of water intrusion
Method of cleanup and decontamination
Future preventive efforts
Construction phasing (dry-in/work sequencing)
Collateral damage to work
Time line for accomplishing the work
Write a memorandum to the contractor rejecting the damaged area. Advise that the areas in question may
require destructive investigation to determine whether mold is inside the walls.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
Construction Phase: Observation
410
3C
Emerging Professionals Companion | www.epcompanion.org
Nonconforming Ceiling Grid
Supplemental Experience for eight (8) Elective IDP Hours
The purpose of site observations is to report the progress and quality of the work to the owner. Sometimes
the work may appear to be correct, but on closer review discrepancies may be observed. The nonconforming
condition may function as well as the original design, but unless the owner chooses to accept the
nonconforming work, it must be corrected or replaced.
In this scenario, you are providing construction contract administration services on a medical offce building.
The job is a little behind schedule, and the contractor is working extra hours to complete on time. The
contractor has informed you that the ceiling grid has been installed, and if you want to do an above-ceiling
punch, you should do it before the ceiling tiles are installed.
The project has a reception area with a 2-0 x 2-0 suspended acoustical ceiling that has a higher ceiling
height that the remaining areas of the building. The grid has been installed, but not the ceiling tiles. No shop
drawings were submitted for the ceiling grid layout. The contractor informed you that the grid would conform
to the refected ceiling plans.
As you observe the grid you notice that it is installed with a full tile against one wall and a 6 inch wide tile
on the other. You remember that the specifcations call for centering the grid so that the partial tiles on
each opposing wall will be equal. You pull out your half-size set of drawings, and you note that the grid is
centered.
Please reference the following source:
MASTERSPEC, Section 095123
View and download the following sample document for reference:
AIA Document A201, General Conditions of the Contract for Construction
Write a feld observation report noting the nonconforming condition. Reference the location of the work in
the building.
Prepare a memorandum to your MEP consultant requesting they confrm that the lights and mechanical
grills will function properly with the nonconforming grid in the event the owner chooses to accept it.
Prepare a memorandum to the owner and contractor rejecting the nonconforming work and requesting
a meeting to discuss the condition. The owner can decide in the meeting if she wants to accept the
nonconforming work.
As you prepare the report, answer the following questions:
What section of MASTERSPEC should be cited for enforcement of the nonconforming work?
What article in the general conditions should be cited for the contractors requirement to correct
nonconforming work?
What article in the general conditions should be cited relative to the owners acceptance of
nonconforming work?
How can I best present the options to the owner for acceptance or rejection?
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
Construction Phase: Observation
411
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Consultant is Also Subcontractor
Supplemental Experience for eight (8) Elective IDP Hours
Because contractors have specialized knowledge about their products and systems, designers sometimes
use them as consultants. A common example is the hardware supplier who may assist in preparing
the hardware specifcation only to appear later as the installing subcontractor. As both consultant and
subcontractor, he prepares his own shop drawings and answers his own requests for information.
In this scenario, you are providing construction contract administration services on an offce building on
the Florida coast. In this locale, wind loads are much greater than in inland areas. There is a requirement
for hurricane shutters on all windows, and you have designed a large ornamental window at the building
entrance. You have researched available markets, and you can fnd only one company that has built a
hurricane shutter of this size, so you are compelled to use this company as a design consultant. You obtain
approval from the owner, cautioning her that this supplier may inevitably be the installing subcontractor.
Construction progresses and soon it is time for the hurricane shutters to be installed. The window supplier
has submitted shop drawings through the general contractor, and you have routed them back to the supplier
for review and approval. When your offce reviewed the suppliers comments on the drawings, no one
notices the note in the corner of the sheet that read, Attachment as required.
Soon after the window installation begins, the general contractor informs you that larger metal clips are
required to install the large window due to the wind loads. She says that no clips were shown on the
drawings, and they will be an addition to the contract. The owner, who is already unhappy about the cost of
the large window and the shutters, refuses to consider an add change order. She asks why you used the
supplier to design the window in the frst place.
Please reference the following source:
MASTERSPEC, Section 1
View and download the following sample document for reference:
AIA Document A201, General Conditions of the Contract for Construction
List the conficting issues that can arise when a subcontractor is also the design consultant. Consider
confict of interest, contract status, communications, approvals, and design quality. Review the documents
for requirements for subcontractors. Prepare a memorandum to the general contractor and owner
summarizing the development of the shutter design, and request a meeting to resolve the issue.
Prepare a meeting agenda for the resolution meeting with relevant topics listed in the order of importance.
Prepare a narrative for presenting this issue at the meeting. Be mindful that the owner does not work in
construction and your terminology and jargon must be understandable. Explain thoroughly for those that
may not easily understand. As you prepare your work, answer the following questions:
Who should attend the meeting?
The contract anticipated a complete system, and the designer is also the contractor. Shouldnt the
clips already be in the price? How do I express this at the meeting?
Shouldnt the contractor have coordinated the shutter attachment?
What documents should be cited for contractor coordination requirements?
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
Construction Phase: Observation
412
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Late Glass Installation Results in Water Intrusion
Supplemental Experience for eight (8) Elective IDP Hours
The contractor is responsible for the sequencing and procedures used to put the work in place. However, if
the sequencing is such that the work is damaged, or may become damaged, the architect may question the
contractors means and methods.
In this scenario, you are administering the construction contract of an eight-story offce building. The
contract has a bonus clause for the contractor for every day the project is completed in advance of the
contractually scheduled date. The building frame has been topped out, and the roof has been installed. The
work is several days ahead of schedule, and the contractor vows to fnish a month early.
The contractor allowed the curtain wall subcontractor to start early, and the curtain wall frame has been
installed to the sixth level. The glass delivery is not scheduled for three more weeks.
The day is overcast, and you want to get your building walk-through completed before it starts to rain. As
you enter the building, you hear the buzz of an electric screw gun. You remember that metal studs were
already in place on your last walk-through. You wonder if they are fnishing up the stud framing or if they are
correcting a problem.
As you walk through the door, you see the drywall subcontractor installing drywall in the perimeter offces.
The sound of thunder can be heard in the distance.
Please reference the following source:
MASTERSPEC, Section 1
View and download the following sample document for reference:
AIA Document A201, General Conditions of the Contract for Construction
Compose an email to send immediately to the contractor, with copy to the owner, citing the contractors
responsibility for protecting the work. Advise the contractor of the consequences if drywall is damaged.
To prepare for this notice, review AIA Document A201 for the contractors responsibilities for protecting
the work. Also review MASTERSPEC, Section 1 for contractor responsibilities for sequencing and
protecting. As you prepare to send the notice, answer the following questions:
What language in MASTERSPEC should be cited?
What language in A201 should be cited?
What will be required to document damaged drywall?
Should inclement weather be accepted as an offset for lost time in remediating damages work?
Assume that the weather damaged the perimeter drywall.
Prepare a memorandum to the contractor rejecting the damaged work and requesting an action plan
and schedule for remediation. Advise the contractor on your decision as to whether the rain constitutes a
weather delay. Remember that if the building had been protected, the damage would not have occurred.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
Construction Phase: Observation
413
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Work Installed Without Approved Shop Drawings
Supplemental Experience for eight (8) Elective IDP Hours
Shop drawings are the means by which the architect determines if the contractors interpretation of the
design concept is acceptable. Accordingly, A201 prohibits the contractor from performing work that
requires a shop drawing until the shop drawing is approved by the architect or its consultants. When the
contractor installs work without an approved shop drawing, he is in breach of his contract and he performs
the work at his own risk.
In this scenario, you are providing construction contract administration services on a replacement hospital,
and the building structural frame has just been topped out. The contractor has begun installation of light
gauge metal framing at the lower level. You have received and approved the shop drawings for the metal
framing, but you have not yet received the submittals for the hollow metal door frames.
You are performing a site visit to observe job progress to review an application for payment. You notice that
the contractor is requesting payment for hollow metal door frames. You remember reviewing a substitution
request for component knocked down (KD) hollow metal door frames, but you rejected it because your
specifcation requires full profle welded frames.
As you walk through the frst foor you see workmen installing component metal door frames. The contractor
has not only purchased nonconforming materials, but he is installing the work without approved shop
drawings.
Please reference the following sources:
MASTERSPEC, Section 013300
MASTERSPEC, Section 081113
View and download the following sample document for reference:
AIA Document A201, General Conditions of the Contract for Construction
Prepare a memorandum to send to the owner and contractor rejecting the nonconforming work and
advising that no payments will be certifed for the hollow metal frames. Cite language from A201
that prohibits the contractor from installing work without approved shop drawings. Cite language from
MASTERSPEC, Section 013300 that sets out the requirements for submittal procedures and a submittal
schedule. Cite language from MASTERSPEC, Section 081113 requiring full profle welded frames.
Request a submittal schedule and a schedule for removing the nonconforming frames from the site and
submitting complying shop drawings for frames that meet all specifcation requirements. The schedule
must address the impact to the overall construction schedule. As you prepare your work, answer the
following questions:
What actions can be recommended to expedite the review of the hollow metal submittal?
Should the next payment certifcation be contingent on the contractor providing a submittal
schedule?
How do I best explain to the owner the quality difference between the two types of frames?
What actions need to be taken if the owner elects to accept the nonconforming hollow metal door
frames?
How would the credit for the cheaper frames be determined should the owner accept them?
Share your work with your IDP supervisor or mentor and make suggested changes.
Activity - Elective
Construction Phase: Observation
414
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Emerging Professionals Companion | www.epcompanion.org
Revising the Design Review Board Standards & Zoning Code
Supplemental Experience for eight (8) Elective IDP Hours
In this scenario, you are a member of the Our Town Planning Commission. The Town Council has appointed
you to lead a Task Force of Commission and Design Review Board members (and with the assistance of
certain staff members) to revise and update the towns Design Review Board (DRB) Standards and Zoning
Code for new housing. The Council is particularly interested in the Standards and Zoning Code as they
relate to the design, density and massing for projects where the property is zoned for multiple housing units.
The reason for the rewriting of the Standards and Code is that there is a lack of affordable housing in the
community. As the value of property increases it has become harder and harder for the town to create new
affordable housing without increasing the density. The Council would like you to study the problem and
report back with your task forces recommendations.
Some civic groups in Our Town are backed by developers and residential contractors that are pushing to
allow greater density. In addition, they would like to see the DRB reduce or eliminate most of the visual
and design requirements presently in place because this just adds money to the project. They are calling
for 25% Design. A project that utilizes 25% Design has the front or street facing elevation meet the DRB
standards for detailing, materials and colors. The other 3 elevations are stripped of the detailing and use
materials not currently allowed by the Standards such as stucco. In most of these projects, there is a lack of
screening and so these views are highly visible from the street and to the neighbors of the development.
The staff is not convinced that the DRB Standards are helping to create better design. They tend to agree
with the 25% Design approach outlined by the developers and contractors but think that heavy landscape
grading and planting to screen the sides and rear elevation is the most appropriate solution for these
projects.
Your neighbors and friends who live in the community are very concerned about the effect that the increased
density and lowered design standards would have on their property values. They are also concerned about
traffc, noise, increased infrastructure costs and the impact to an already burdened school district that this
density will bring to the neighborhood.
How will you organize the Task Force and assign priorities? What types of issues will you deal with as you
review the Standards? How do you achieve the goals of affordable housing and address the concerns
of the existing neighborhood? How will you respond to staffs attempts to infuence the writing of the new
Standards? How will you respond to local housing developers and the publics infuence?
Study the design review board standards and zoning codes in a local city or town. Make an appointment
with a DRB member and/or zoning offcial to discuss the issues of this scenario. Use this opportunity to
discuss some of the local politics of the town. Write a 400-500 word analysis of how you would approach
this task. In addition, provide a written response to the following questions:
As a professional, where do you draw the line between the best interests of the property owner
and the needs of the overall community
As a Task Force Leader, what recommendations would you make to City Council
Describe what other pressures you anticipate will be brought to bear on your Task Force and by
whom.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
Construction Phase: Observation
415
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Take brief notes while reading the narrative and list key resources you used to complete the activities. Note
discussion outcomes from meetings with your supervisor, mentor, or consultants. When fnalizing the activity
documentation (PDF), include your notes and the Emerging Professionals Companion activity description.
notes
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General Project
Management
activities - core*
introduction
439
440
441
442
443
444
445
446
447
448
449
450
451
452
453
454
455
434
435
436
437
438
434
418
Technical Coordination Meetings
Attend a Project Meeting & Write a Meeting
Report
Study a Firms Job Cost Budget Process
Prepare a Proposal
Prepare a Draft Work Plan
*A maximum of 40 hours of core credit may be earned in this experience area.
narrative 420
activities - elective 439
Devising a Schedule for the Production of
Construction Drawings
Observing Contractor Selection
Understanding Integrated Project Delivery
Terminology in the Construction Phase
Trying to Understand the Contractors Point of View
Matching Delivery Mode to Client Needs
Integrated Project Delivery Team Design
Prepare a Stafng Plan
Integrated Project Delivery Team for a Non-Prot
Housing Corporation
Project Delivery & Firm Direction
Understanding Design Development
Understanding the Contractors Involvement in
Integrated Project Delivery
When Your Project is Over Budget
Examine Estimating Fees & Consider In-House
Estimating Capabilities
Consultants Who Report Directly to the Client
Being the Clients Advocate: Advising of Fast-
Track Risks
Project Management During Construction Phase
Professional Liability Insurance/Risk
Management
exhibits
-----
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resources
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Emerging Professionals Companion | www.epcompanion.org
Download the current Intern
Development Program (IDP)
guidelines at www.ncarb.
org/Experience-Through-
Internships.aspx.
The American Institute of
Architects. Demkin, Joseph A.,
ed. The Architects Handbook of
Professional Practice. 14th ed.
Hoboken: John Wiley & Sons,
2008.
Chapter 13 - Project
Management
The American Institute of
Architects. Demkin, Joseph A.,
ed. The Architects Handbook of
Professional Practice. 13th ed.
New York: John Wiley & Sons,
2001.
Chapter 14 - Project
Management
The American Institute of
Architects, The Architecture
Students Handbook of
Professional Practice. 14th ed.
Hoboken: John Wiley & Sons,
2009.
Chapter 9 - Project
Management
Introduction
By completing the activities in this chapter, you will gain an understanding
of the activities involved in general project management. The following
information is taken from the NCARB IDP Guidelines:
General Project Management
Minimum General Project Management Experience: 240 Hours
Defnition: Includes planning, organizing, and staffng; budgeting and
scheduling; leading and managing the project team; documenting key
project information; and monitoring quality assurance.
Tasks
At the completion of your internship, you should be able to:
Prepare and manage design contracts (owner/architect)
Prepare and execute professional services contracts (architect/
consultant)
Attend, conduct, and record meetings throughout all phases
Select, manage, and coordinate consultants
Partner with the owners project delivery team
Prepare and manage design team schedule and budget (consultant
and staff costs)
Obtain client authorization to proceed per contract phases
Present at public hearings
Document project status and progress
Monitor project construction costs
Prepare owner/contractor agreement
Conduct post-occupancy evaluation
Identify the project design team members and their required scope
of services, roles, and responsibilities (e.g., architects, engineers,
specialty consultants)
Identify the project delivery teams roles and responsibilities (e.g.,
owner, architect, contractor, program manager)
Identify project delivery method
Knowledge Of/Skill In
Construction procurement (e.g., bidding, negotiating)
Contract negotiation (e.g., fees, scope, schedules)
Contracts (e.g., professional services and construction)
Designing and delivering presentations
Electronic communications (e.g., virtual offces, video-conferencing,
web-based networking)
Interpersonal skills (e.g., listening, diplomacy, responsiveness)
Invoicing for services
Oral and written communications
Permit and approval processes
Post-occupancy evaluations
Project budget management
Project delivery methods
Project records management
notes
General Project Management
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Take brief notes while reading the narrative and list key resources you used to complete the activities. Note
discussion outcomes from meetings with your supervisor, mentor, or consultants. When fnalizing the activity
documentation (PDF), include your notes and the Emerging Professionals Companion activity description.
Knowledge Of/Skill In Continued
Project scheduling (e.g., construction document setup, storyboarding, staffng projections)
Risk management (e.g., professional and general liability)
Team building, leadership, participation
General Project Management
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resources
3D
Emerging Professionals Companion | www.epcompanion.org
Ramroth, William G. Project
Management for Design
Professionals. Chicago, IL:
Kaplan AEC Education, 2006.
Narrative
Most building design and construction projects involve multiple frms
and many people. In these endeavors some people do the work and
others direct the work. The latter rolethat of project managercan be
a principal of the frm, director, designer, project architect, or job captain.
Regardless of who takes on this role, however, the responsibilities of the
project manager must be directed toward accomplishing the goals and
objectives of the project. The design and construction industry is a project-
based world. As such, project management is a key component for any
architect or architecture frm.
Project management involves assigning, overseeing, directing,
coordinating and monitoring the work of members of the project design
team. It also involves managing employee, client, consultant, and
contractor relationships. Although exact duties may vary all of these tasks
depend on effective communication.
Some project management responsibilities spring from what is objectively
defned by the architects contract for services. These include issuing
notices; providing certifcations; and reporting fndings, decisions, and
observations. Other objective responsibilities may be viewed as industry
standards, including such things as attending project meetings, preparing
meeting agendas, writing meeting reports, and generally attending to
correspondence and documentation.
Subjective and more intangible responsibilities often require a broader
application of judgment than objectively identifed responsibilities. This side
of project management relies on attitude, personality, behavior, and even
personal habits. It involves people skills, such as being a good listener,
motivating team members, and leading confict resolution.
What Makes an Effective Project Manager?
Attitude
Project managers must have not only the skills to accomplish activities
and responsibilities but also the willingness to bring an appropriate attitude
to their role. Most important is dedication to being a strong leader. The
effective project manager must be willing to make decisions and take
action. The project manager cannot do all of the work personally, and
must delegate tasks and rely on others to do much of it. A willingness to
believe in others is necessary, as well mentor colleagues and clients on
how to view and participate in the project. Many project managers see the
work being accomplished exactly as he or she would do it. Yet successful
delegation of tasks involves understanding when the work being done is
good enough.
In overseeing the work of others as the project evolves, it is often
necessary for the project manager to be a coach or motivator. This calls
for laying the work out in a clear way and setting reasonable goals for what
is to be accomplished. If the tasks or time frame are not reasonable, the
notes
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manager must either revise the work plan until the tasks are more achievable or motivate the team to rise to
the occasion. A project manager must realize that most teams can stretch to meet the demands of diffcult
assignments, but that such assignments should be an exception and not the rule.
Project managers must be willing to see project circumstances from multiple points of view and to maintain
a neutral attitude when conficts arise. Nearly every aspect of project management requires give-and-take;
it should be anticipated and embraced. The project manager who fnds confict threatening or frustrating will
fnd successful outcomes diffcult when disagreements arise.
Problem Solving
Unexpected issues arise as a part of every project. This makes problem solving a critical part of the
management process. Coupled with this is the need for project managers to successfully negotiate solutions
to problems, with either the client or the contractor. Problems can be viewed as meat and potatoes for the
project manager, served in great helpings on a daily basis.
Problems cannot be avoided, nor are they evidence that someone has done something wrong. For the most
part, design, schedule, cost, and quality problems are opportunities to improve the project along the way.
Intuition and the ability to research, understand, and resolve problems are important attributes for a project
manager.
Communication
Communication is the glue that holds all aspects of project delivery together. While the project manager is
a distributor of information, a much more important responsibility is facilitating communication among the
project participants. Since the project manager is in a position to oversee most of what is happening on a
project, he or she is often in the best position to moderate discussions between the client and the design
team or between the client and the contractor.
Client Expectations and Project Management
A signifcant ingredient in project success involves understanding and meeting client expectations. The
foundation of the clients experience is the clients expectation of how the architect is to perform. The
project manager who understands the clients expectations has a better chance of successfully guiding the
project teams effort to meet them. If client expectations are unreasonably high, the architect may not be
able to meet them even if they are fully understood. In such cases, the architect may need to help the client
understand the capabilities of the frm and set more relevant and reasonable expectations.
Setting Expectations
An effective way to meet client expectations is to help set them. This is most often accomplished through
frank discussion of potentially tough issues, before they become problems.
Tackling Diffcult Issues Head On: Architects do not always talk effectively with clients about the services
they provide. Often they try to sugarcoat tough issues in an effort to be viewed as non-confrontational.
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resources
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Emerging Professionals Companion | www.epcompanion.org
Abramowitz, Ava J. Architects
Essentials of Contract
Negotiation. New York: John
Wiley & Sons, 2002.
For example, although errors and omissions are a normal part of
professional life, many architects avoid bringing up the subject.
However, it is best to discuss diffcult issues associated with project
expectations directly with the client and other project participants.
Determine what each participant believes is true and what is reality.
With an understanding of any different perceptions, the issues can
be debated in the best interest of both the client and the project. If
this communication does not take place, conficts are defnitely on the
horizon.
Explaining consequences: Discussing the potential consequences of
a decision or a change is important. Clients may not always want to
believe what the project manager has to say and, in fact, may disagree.
Nonetheless, they usually want to hear the project managers opinion
because it is part of the service they expect. For example, if a client
decides to eliminate waterproofng on the basement walls, it is not
enough for the architect to simply disagree with the decision. The
project manager should go a step further and explain that the decision
could result in water leaking into the basement, causing damaged
fnishes and expensive repair costs. While such consequences may
seem obvious to the experienced project manager, they might not be
so obvious to the owner. Other client decisions may have less obvious
consequences. For instance, a decision to save money on a building
system may be likely to increase maintenance expenses. The project
manager should share this with the client in plain language.
In all cases, however, the architects belief should be discussed with
the client when a change is requested and not after the change has
been completed. Even if the architect is overruled, the owner is likely to
remember that such concerns were expressed.
AbsoluteExpectations: Architects tend to state things in absolutes
because they want to explain things clearly and without ambiguity. This
use of absolute terms may stem from the fact that most owner-architect
agreements delineate payment of professional fees in accordance
with the percentage of work completed. Thus, the architect may label
a set of construction drawings 100% complete in order to qualify for
payment. However, in fact, a single set of construction drawings is
unlikely to be 100 percent complete, and labeling them as such can
create an expectation of performance that is unintended and even
unachievable.
Risk Management in Project Management
The project manager must always be an advocate for the project design
team. This may include standing by frm employees or the consultants
working on the project. However, at times, the project manager is called
upon to advocate for the client or for the contractor. Loyalty from clients
usually grows from their perception that the architect is doing a good
job. The project manager can build this loyalty by understanding that the
client, not the project, is the frms valuable asset. Delivering the project
through dedicated service, and taking care to understand and advocate
for the clients goals throughout, can help win the clients loyalty. When
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clients consistently feel the project manager is on their side and has their best interests at heart, success is
closer at hand. The project manager also may need to advocate for the contractor. For example, contractors
frequently make suggestions for improving a project or reducing costs but may require the project managers
assistance to explain these suggestions to the owner.
A Word of Caution: If a project manager becomes an overt advocate only for the architect, he or she risks
abandoning and alienating the client. The best approach is to adopt the objective attitude that a good project
is a successful project, with ordinary problems and a satisfed client.
Project Management Activities
In carrying out day-to-day duties and responsibilities, project managers marshal and apply their knowledge
and skills to lead, solve problems, motivate others, advocate, measure, document, and communicate.
The management of architectural projects consists of activities that can be grouped into several broad
categories for which the project manager is responsible:
Planning, organizing, and staffng the project
Facilitating the work
Monitoring progress
Concluding the project
These groups of activities essentially embody the full range of tasks and responsibilities that project
managers will encounter in their assignments.
Planning, Organizing, and Staffng
The project manager usually takes charge of planning, organizing, and staffng a project. This simply means
the project manager develops a primary understanding of how and when the project will be worked on and
what leadership and staff will be needed to perform the work. The project manager usually interacts with frm
leaders, and perhaps with other project managers, as this understanding becomes documented in a work
plan.
Development of a work plan for the project begins with consideration of schedules, ways to organize
relationships between the parties, the frms available resources, and perhaps fees. In addition, how the
leadership for the project will be organized and what experience and specialty levels will be required are
identifed.
The Work Plan
The work plan is a key part of effective project management. To be useful, a work plan need not be
complicated or lengthy. For most projects, it need only include the elements listed on the following pages.
Even on large projects, this information may take up no more than a few pages.
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Maintaining a work plan is an ongoing process. Projections for staffng, schedules, and budgets must be
revisited and adjusted as new information becomes available. When carefully prepared, items one (1)
through seven (7) can be presented to clients to illustrate how you plan to approach their projects. The work
plan should include the following:
1. Project description and client requirements. The work plan includes a description of the project,
including its scope and the clients budget, as well as a record of what work the client has authorized.
The clients primary goals for the scope and quality of the project should also be incorporated into
the project description.
Depending on the project phase, client authorizations may be represented in the work plan by a
simple checklist of authorized work keyed to copies of signed owner-architect agreements. Client
authorizations can include various kinds of documentation, ranging from letters of agreement to
formal contracts to phase-completion sign-offs. The project manager tracks and monitors all of these
authorizations.
2. Statement of deliverables. Projects normally include a work product or deliverable produced by
the architect. Such deliverables may include reports, sketches and drawings, specifcations, virtual
or physical models, and other items. The work plan should include estimates for the types and
quantities of deliverables required to complete the work. The format of this estimate can be a simple
list or a storyboard or cartoon depiction of the deliverables for each phase of the architects services.
This description and estimate provides a basis for developing the project schedule, staffng needs,
and budget for the architects work.
3. Team organization. Owners want
information on how the architect will
organize project staff, and how that staff
will relate to other parties involved in the
project. A chart is helpful for communicating
the relationships between the project team
participants.
A team chart typically refects who the
primary project leaders will be, such as the
principal-in-charge, the project manager,
designers, project architects, and job
captains. While there can be many position
titles in an architects offce, the basic intent
of the team chart is to defne the hierarchy
of the architects team, refect who will
be responsible for what assignments,
and show primary relationships between
members of the project team.
4. Responsibility matrix. A companion task
to defning deliverables is determining
who will do what on the project. When a
project requires consultants, it is important
to have an explicit understanding of what
each consultant will do. For example, it is not enough to have a seat-of- the-pants understanding
that the M/E/P engineer will do the M/E/P engineering. A more detailed understanding would
distinguish responsibilities such as these: The electrical engineer will wire and circuit the landscape
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architects lighting design, or the M/E/P engineer will coordinate HVAC equipment selections with
the acoustical engineer.
5. Preliminary schedule. Most requests for proposals (RFPs) received or tendered by the architect
relate in some manner to the project schedule. This means the work plan should delineate the
preliminary project schedule as clearly and as accurately as possible. Whether the objective is
to complete a retail project in time for the fall shopping season or to open a sports facility for the
opening home game, the owners goals for the project often dictate its major milestones. Into this
mix, the architect must project
the teams ability to perform the
work within the owners set of key
dates. The preliminary schedule
is one of the primary drivers of the
architects assessment of staffng
needs.
Project managers must also
learn that a project schedule is
more than a simple bar chart
that represents time periods.
A project schedule is the
graphic representation of an
organized series of promises
and commitments. It cannot
be developed in a vacuum. It
must be developed through
collaboration and coordination.
6. Preliminary staffng needs.
Preliminary staffng requirements can be estimated once the project scope has been delineated,
the deliverables understood, the consultants responsibilities defned, and a preliminary schedule
developed. The project manager may work with upper management (in a larger frm) to determine
what key personnel will be available and what support staff will be required. If available staffng
becomes a greater constraint on the frms ability to deliver the project than the clients scheduling
goals, the frm may need to revisit the preliminary schedule with the client and perhaps revise it.
When project leaders and staff positions have been identifed, the project manager reviews the
project organization chart and the required tasks to verify that assigned staff members have the
needed skills and experience for the work they will be doing. In fact, staff experience is rarely evenly
matched to the project assignments, so the project manager will always need to make adjustments
to effectively use the talents of everyone assigned to a project.
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resources
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Learn more about Project
Management Best Practices
via the Architects Knowledge
Resource (AKR): www.aia.
org/practicing/bestpractices/
AIAB091185
7. Project directory. A project directory with current listings for all
project entities and their key personnel should be included in the
work plan. This can be prepared in a format the frm normally uses,
or the entries can be printed from an e-mail management program
such as Microsoft Outlook. More simply, organized copies of
business cards can be used to develop a directory.
8. Project budget and proft plan. The project manager may
sometimes be assigned the duty of apportioning the project fee to
the various tasks required to produce the work to help estimate and
plan for the frms proft. Often referred to as a job cost budget or a
project budget, a copy of this should be included in the work plan.
9. Code information. Code information is optional.
Facilitating the Project
As the role of the project manager has evolved, what was once thought
of as controlling the project has come to be more a role of facilitating
the project. The delivery of design services is facilitated through
communicating effectively; developing good working relationships with the
client, contractor, and consultants; providing assistance to parties whose
decisions are necessary to keep the design services moving forward; and
developing and using effective documentation.
Managing the Project Team
Managing the project team? This sounds like an overwhelming
responsibility. However, the basic requirement boils down to a few key
ideals. The frst calls for understanding what the team is to accomplish.
The second requires an understanding of who on the team has the skills
to do what tasks, and where additional resources may be needed. The
third is fostering a communications environment in which all parties are
kept informed of what is expected of them and when their assignments
are due. The key tools and techniques for accomplishing this are the work
plan, effective management of project meetings, and reasonably thorough
documentation of key project decisions and actions.
Managing Project Meetings
Successful project managers must learn to orchestrate and administrate
project meetings. All project managers have faced the frustration of
disruptions, lack of preparation on someones part, or disruptiveeven
angrypeople while trying to run a meeting. It is possible to take an
analytical view of managing meetings and look at some ways a project
manager can be more effective. A frst step is to frst understand the
obstacles to a successful meeting, which include the following:
Too many people in attendance
A disruptive participant
People who dont pay attention
Unprepared attendees
Sidebar conversations
Cell phone or PDA interruptions
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You will have to fnd a way around such obstacles, even if it means bringing a gavel to the meeting. You
dont want the meeting so out of control that you have to raise your voice to get attendees to pay attention.
Meetings Schedule: Arguably, for any projectbut particularly for projects with more than three or four
participantsit is important to hold regular meetings. Setting a routine by conducting the meetings on
the same day of the week at the same time is advisable. Personal schedules tend to fall into a groove,
and the participants will adapt more effectively to regularly set meetings. On smaller projects, it will save
time and expense to organize the meeting via conference call if the agenda is short. Remember, it is
important not to skip meetings. Missed meetings erode communication, and lack of communication is at
the root of most problems on architecture projects.
Effective Agendas: Many project managers commonly arrive at a meeting with a single sheet of paper
titled an agenda. This approach refects a misunderstanding of what is to be accomplished by using an
agenda. The actual purpose of an agenda is to facilitate discussion rather than to remind attendees of
what is to be discussed. Therefore, in addition to the typical list of discussion topics, the agenda should
be attached to additional pertinent information, such as e-mails, memoranda, schedules, budgets,
reports, and the like. While this consumes more paper, attaching pertinent backup information to the
agenda removes the risk that an important discussion item will be tabled because a particular attendee
cannot recall the details to be discussed.
The list of agenda topics should be distributed a day or two in advance of the meeting, along with a
request for comments. Although some recipients wont bother to read them, at least everyone will have
an opportunity to infuence the structure of the meeting.
Reporting on Project Meetings: Meeting reports, sometimes called minutes, are a record of the general
discussion, decisions made, directions given, and assignments accepted during the course of a project
meeting. With time-driven assignments, it is advisable to publish meeting reports as soon as possible
after the meeting. A copy of the agenda and any meaningful handouts presented during the meeting,
along with copies of drawings or sketches, should be attached to the meeting report. With the advent
of digital fles and sheet-fed scanners, the entire information package can be distributed quickly and
inexpensively via e-mail. Meeting reports may be prepared by the project manager or a team leader
appointed by the manager.
Although some managers believe meeting reports are primarily prepared for risk management purposes,
the effective project manager understands the primary purpose of minutes is to facilitate communication
among project participants. Meeting reports should be distributed to all pertinent personswhether
in attendance or notso they can stay up-to-date on the project status, recent decisions, and what is
expected from members of the project team. Reports should record discussions in enough detail so that
decisions and directions giveneven if not expressed verbatimcan be reconstructed.
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As you research and look for
more information on topics
presented in the Emerging
Professionals Companion,
remember that a quick internet
search of keywords can be
incredibly useful to completing
your Activities.
Managing Information
The project manager must be the driving force behind creation of the
documentary record while the project is ongoing. Documentation includes
preparing proposals and agreements, meeting agendas and reports,
phase sign-offs, memoranda, and other correspondence that facilitates
and explains communications between and among project participants. If
a project manager has poor documentation habits, the rest of the team will
tend to mimic those habits.
Managing and directing the fow of project information and saving
that information in an orderly manner is perhaps the most important
responsibility of the project manager. Of course, not all project information
is created internally. As information is received from outside sources, such
as the owner, consultants, or contractors, it must be processed. Processing
includes noting the date the material is received, determining who requires
copies, and deciding how the information will be preserved and fled.
Monitoring Progress
The project managers best efforts will not be suffcient if he or she
does not monitor the progress of the project against project goals
and objectives, the responsibilities established in the owner-architect
agreement, and what is required by the standard of care.
When monitoring the progress of a project, the project manager must
gauge and measure how well the client, contractor, consultants, and staff
are accomplishing the goals established in the work plan. Here, more
than in any other activity, the project manager must not adopt a passive
stance. If monitoring the progress of the project against the work plan
reveals inconsistencies, adjustments in course must be made. The project
managers lines of communication must be energized, and appropriate
decisions put in place to bring the project back in line.
Tracking Required Services
Project managers should be actively involved in the development of
proposals and agreements. Both small and large offces require a certain
discipline when developing these documents, since they set forth the
foundation for project success or failure. Ideally, the project manager will
be included in both the initial preparation of proposals and agreements as
well as in the negotiation of fnal agreements. Participating in this process
will give the project manager an intimate knowledge of both the frms
and the clients goals, and his or her familiarity with the issues will help
the frm maintain continuity throughout the delivery process. Encouraging
involvement of the project manager during this crucial stage of relationship
building with the client also demonstrates the frms confdence in the
leadership and authority of the project manager.
The Agreement: Project managers should keep a copy of the owner-
architect agreement in a notebook at their desks at all times. As
questions about services arise, the manager can refer to the contract to
see if the issue is addressed. The manager should make a checklist of
any contract-mandated reports or notices, schedule them, and monitor
whether they are being implemented. For example, the contract may
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require written notice of the architects awareness of a schedule delay. Effective project managers
understand that compliance with contract requirements is not optional. Monitoring whether contract
provisions are being met is a serious responsibility. For this reason, the project manager should have
a copy of the agreement at the ready, and read it often enough that it is dog-eared and annotated to
excess when the project is concluded.
Standard of Care: Not all activities the architect carries out on a project are described in a contract.
Things not described might include, for example, making a subjective judgment as to how complete a set
of drawings must be or how often the architect should visit the job site during construction. Such matters
relate to the standard of care concept, which can be stated in many different ways but essentially boils
down to the notion that the architect is required to do what a reasonably prudent architect would do in
the same community, in the same time frame, given the same or similar facts and circumstances.
Monitoring Client Objectives
The architect designs a building to accomplish as many of the clients stated goals and objectives as
possible. Those objectives are generally focused on the scope of the project, its cost, and its desired quality.
Careful attention must therefore be given to how closely the design accommodates these objectives. The
project manager should make frequent comparisons of the current design to the clients objectives. If gaps
or differences between the design and the clients objectives are found, the manager must take corrective
action. This could mean reviewing the differences with the client to determine if the design, the construction
budget, or the level of quality should be revised. Small corrective measures could simply require minor
revisions to designs or candid discussions with the client.
Construction budget targets: Although most architects are not construction cost estimators, the project
manager should understand the relationship between scope, quality, and cost. The manager should
have a good enough grasp of all aspects of the project to be able to make appropriate recommendations
for scope or quality adjustments in the event cost estimates or bids exceed target construction budgets.
By far, the best approach to meeting client expectations for construction budgets is to carefully monitor
the relationship between scope, quality, and cost as a design is being developed. Architects and clients
alike are frequently tempted to look past a potential confict between budget and estimated construction
costs, hoping the confict will be resolved in competitive bidding or subsequent events.
The best practical way to resolve such confictsalthough it may be a painful experienceis to sit with
the client and review and adjust one or more of the project parameters of quality, time, and cost before
proceeding to the next step in the design process.
Internal Budget Tracking and Management
Most project managers are asked to allocate portions of the fee to the various project phases in a proportion
that matches the anticipated workload for each phase. Referred to as a job cost budget or a project
budget, the purpose of these estimates is to budget for the frms labor and other expenses and proft.
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AIA Contract Documents
are considered the industry
standard. Learn more at
www.aia.org/contractdocs.
In addition, samples of AIA
Contract Documents are
available for interns. View
the list of sample contract
documents and resources for
interns.
Expenses include basic service consultants, unreimbursed expenses, and
reimbursable expenses. Producing a realistic project budget requires an
understanding of the frms labor rates and project delivery and staffng
practices. As the work progresses, the project manager periodically checks
actual costs against the budget plan.
Some frms develop their labor budgets using worker-hour estimates only.
When dollar-based estimates are preferred, frms may use actual employee
hourly costs or average hourly costs. The advantage of worker-hour only or
average hourly cost methods is that they remove any incentive to reduce
costs by choosing only low-priced and/or potentially less experienced staff
for the project. Considering that most frms calculate proft for distribution
at the end of the year based on the frms total income and expenses, even
when employee-specifc costs are used, everything averages out by the
end of the year. However, for the frms senior management, having access
to and reviewing actual employee-specifc costs means the exact fnancial
position of each project can be determined at any time.
Tracking employee time records: Project managers in most frms
check the time records of the employees they supervise on an ongoing
basis. The time records are approved and sent to the accountants. If
corrections are required, they are frst returned to the employee.
Consultant invoices: The project manager also reviews invoices from
consultants to determine whether the consultants progress matches
the amount invoiced. To simplify this process, some frms pay their
primary consultantssuch as structural and M/E/P engineerson the
same percentage complete basis as the invoice the architect submits
to the client. In this approach, only reimbursable expense invoices
are required from these consultants. However, some adjustment of
payments is usually required when the consultants work progress
doesnt match the architects progress, as would be the case with
contract administration fees for the structural engineer, who is usually
fnished before the architect.
Reimbursable expenses: Most architects pass on certain expenses to
the client, such as those for out-of-town travel and living, reproduction
and printing, photography, postage and shipping, and renderings and
models. The way reimbursable expenses will be handled or marked
up is typically defned in the owner-architect agreement and must be
coordinated and tracked to match the contract requirements.
Client invoices: Invoices should be reviewed before they are sent to the
client to determine that the amount billed represents the status of the
work that has been completed. This should involve making sure the work
being invoiced matches current client work authorizations. Reimbursable
expenses should be checked against contract provisionsparticularly if
there is a limit on the amount to be reimbursed. Some frms believe the
close working relationship that project managers have with clients puts
them in an ideal position to discuss any overdue invoices. Other frms
prefer not to put managers in an adversarial position with clients if there
are disputes about amounts due.
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Maintaining Project Quality
Managing Consultants
The way to do better work for many projects involves fnding a better solution to coordinating with the work
of consultants. Architects and consultants face similar problems in project delivery, such as:
Reaching the fnish line at about the same time to avoid disruption when documents are issued for
bidding or construction
Making sure all parties are using the same versions of the plan backgrounds
Uncovering and coordinating conficts between the work of different disciplines
Project managers must allot time and resources to attend to challenges such as these.
Quality Management
Some project managers believe that quality management and quality control are relegated to the technical
guys in the back room. Nothing could be further from the truth. In managing and controlling quality at
the project level, quality must be a daily concern of the project manager. As with other management
responsibilities, this does not necessarily mean holding a red pencil and constantly marking up the efforts
of the people producing the work, any more than the project manager is required to actually prepare
the drawings and specifcations, although some project managers may choose to do so. It does mean
the project manager must know the status of the work at all times and must oversee and direct quality
management controls as they are performed.
Responsibility for Document Reviews
The project manager should consider document reviews as an opportunity to uncover mistakes and other
conditions before they create problems during construction. However, many managers are reluctant to
invite the criticism that results when documents are reviewed, possibly fearing they will be perceived as a
poor manager when scrutiny reveals defciencies in the work they are directing. The irony of this thinking
is that the contractor and subcontractorsthrough requests for information and change orderswill surely
discover defciencies that make their way into the construction drawings and specifcations.
The project manager should schedule both time and resources for internal reviews of the project
construction documents, if possible before the project is issued for bidding or negotiation. In small frms, the
review might be made directly by the project manager. In large frms, the manager may select a reviewer,
often a leader from another project. Specifcation writers can provide valuable internal peer reviews as their
familiarity with the project helps them coordinate terminology between drawings and specifcations and
identify areas in the drawings where materials or systems have not been correctly represented.
External review of the project documents can also be useful. The project manager should welcome such
reviews, whether they are provided by owners, contractors or subcontractors, agencies to which application
have been made for building permits, or architects or engineers specializing in plan checking. Most external
reviews provide an excellent opportunity for the project manager to improve the quality of drawings and
specifcations.
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resources
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Learn more about project
Quality Management Best
Practices via the Architects
Knowledge Resource (AKR):
www.aia.org/practicing/
bestpractices/AIAB091186
Concluding the Project
This management activity encompasses closeout tasks, such as delivering
warranties and operating manuals to the owner, and housekeeping
activities such as archiving project fles. This activity should also include
investigations to determine the quality of the services that were provided
and efforts to obtain opinions from the owner, and possibly the contractor,
about those services.
Post-Construction Evaluation
The most valuable insight into the effectiveness of the architects services
can come from discussing those services with the owner and contractor
immediately after occupancy of the project. At this time, minor irritations
and recollection of bumps in the road are still fresh in their minds. While
no architect wants to be beat up over minor issues, all want to improve the
quality of their services. If a project is successful, the client and contractor
may later decide not to mention the little things. The reality of professional
service is that what the clients and contractors experienceas users of
the architects servicescounts a great deal in determining the quality of
the experience. Following are several ways to carry out post-construction
evaluation:
Team roundtable and project debriefng. When construction is
complete and the architects services are concluded, the project
team may be scattered to the winds. Still, the project manager
should gather the remaining troops and share insights gained from
discussions with the owner and contractor, as well as detail the
degree to which the frms quality and fnancial goals were met.
An equally important objective of a project debriefng is to allow
members of the project team to discuss their experiences, and to
offer suggestions and ideas for improving work on future projects.
Year-end review with the client. While it is ordinarily an additional
service, many architects make a post-occupancy evaluation part of
their normal services, especially with repeat clients. A walk-through,
or even an inspection is conducted approximately a year after
occupancy. This is done with the owner, supervisory personnel,
and operations and/or maintenance staff to compare programmed
use with actual use, the effectiveness of the design, and the
performance of materials and systems. The year-end review allows
the architect to reinforce the positive aspects of the relationship
with the client. It also provides a heads-up on any problems the
owner may be having with the project. While no one enjoys learning
of problems that may be brewing, it is certain that bad newsif it is
presentdoes not get better with age.
Mistakes are reality. Although no one likes reliving the mistakes
they have made, mistakes are a reality. Architects rarely prepare
perfect sets of drawings or provide perfect services. As the
project team explores what they did wrong or what they can do
differently next time, the project manager should remind them
that the purpose of revisiting project experiences is to improve
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the architects servicesnot to castigate participants. Nonetheless, when discussing mistakes,
particularly with the owner, an attitude of contrition is preferable to one of defensiveness.
Conclusion
Good project management is critical to any architecture frm committed to providing excellent services.
While the expansive nature of project management can be challenging to describe, its basic tasks include
determining who, when, and how the work will be done; directing and leading those who will do the work;
tracking how progress compares to what was planned; taking action to make course adjustments when
deviation from the plan is required; and evaluating and communicating how well the work was performed.
Yet project management is more than just a series of tasks. The project manager embodies professionalism,
accountability, and integrity. In line with these more subtle and less apparent qualities, project management
can also be viewed as an attitude and a way of going about ones work. For these reasons, a wise architect
or other design professional will remain a student of project management throughout his or her career.
Written by Grant A. Simpson, AIA
Grant A. Simpson has served as a project delivery leader for several frms, including RTKL Associates and HKS, where his
responsibilities included construction documentation, project management, and loss prevention activities. Simpson served as chair
of the 2006 AIA Practice Management Knowledge Community advisory group and currently serves on the AIA Risk Management
Committee.
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Technical Coordination Meetings
Supplemental Experience for eight (8) Core IDP Hours
Participate in a technical coordination meeting during or just following design development, at your frm or
your mentors frm. The meeting should include at least one of the engineering team members, preferably
more. Prepare for the meeting, actively participate in it, and afterwards prepare meeting minutes.
Activity - Core
Prepare for the meeting by reviewing in progress drawings for the engineering disciplines along with the
architectural drawings. Are the engineering systems supporting the architectural design ideas put forth in
the schematic design? Are adjustments to the overall design agreed upon?
During the meeting, listen to the discussion and take notes. Be sure to ask questions if you dont
understand an issue.
After the meeting use your notes and prepare a presentation for the project as if you were giving the
meeting for the client, be sure to include in your presentation:
Projects scope, quality, and cost.
Any alterations to systems or designs.
Any other issues that the client may need to know
Explain details for specifc components.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
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Attend a Project Meeting & Write a Meeting Report
Supplemental Experience for eight (8) Core IDP Hours
Interaction with design team members, clients and contractors during project meetings is one of the most
common activities of the project managers daily professional life. Sometimes it seems that meetings will
never end. Meetings are generally scheduled because there are important project issues to be discussed.
Whenever important project issues are discussed, it is important to document those discussions.
Preparing accurate and detailed reports of meeting discussions is one of the most important aspects of
managing and monitoring the fow of assignments and approvals on a project. The meeting report is one of
the project managers most important tools.
Some managers tend to put off the tedium of preparing reports. Your goal is to begin to develop an attitude
that the report is an import and useful tool that should not be considered tedious or be put off to another day.
Please reference the following source:
The Architects Handbook of Professional Practice, 14th ed. Chapter 13.2 - Managing Architectural Projects
Meet with your supervisor to make arrangements to attend a project meeting for a project in your frm or
a mentors frm. Ideally the meeting would involve 8 to 10, or more attendees, and take place during the
design development or construction documents phase.
Before the meeting, meet with the project manager to discuss the project background. If possible, read
the managers meeting reports from the previous two or three meetings. Discuss the project managers
preferred meeting report format.
Attend the meeting, and as an endeavor separate from the formal report prepared by others, prepare a
report recording your impressions of the events of the meeting. Afterwards compare your report with the
formal report and note the differences.
As you prepare your report answer the following questions:
Is it necessary to record every statement made by attendees?
Is it possible to keep track of the important issues without actually taking down issues verbatim?
Was the meeting well organized and easily followed?
Was the agenda effective in stimulating conversation?
Were the attendees prepared to discuss the issues?
Did the issues that were important to be recorded in the report the subject of suffcient focus during
the meeting?
Were you able to identify report items that would help the team accomplish project management
goals?
Were the next steps agreed upon by attendees?
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Core
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Study a Firms Job Cost Budget Process
Supplemental Experience for eight (8) Core IDP Hours
Most frms require their project managers to monitor the fnancial performance of their projects. Some frms
assess the project managers performance on the basis of the proftability of their projects. However, there
is no hard and fast set of rules for monitoring project proftability. Nonetheless, in most frms the project
manager must understand the relationship of project delivery within the culture of the frm to the frms
proftability.
The architects laborthe project staffis the most expensive cost that the project manager can directly
control. The project labor is further qualifed by the professional knowledge and ability of each team member.
Finally, there is no perfect project team, for the project managers planning purposes; there are only average
project teams.
Activity - Core
Please reference the following source:
The Architects Handbook of Professional Practice, 14th ed. Chapters 13.2 - Managing Architectural Projects and
Chapter 13.3 - Project Controls
Meet with your supervisor or mentor to discuss how their frm allocates expertise, time and expenses to its
projects. Discuss the project managers role in developing performance budgets for its projects. Discuss
the frms accounting system and how costs are allocated and tracked. Discuss how the frm accounts for
indirect expenses and overhead. The frm may have learning tools to help you understand these issues.
Working with your supervisor or mentor, select an example project from their offce, in any service
phase, for which you will hypothetically plan the job cost budget. This will be an iterative process. Meet
and review your work with your supervisor several times to develop an understanding of how time and
resources are consumed as the project is delivered.
Using available forms and processes, prepare a job cost budget and summary that addresses the
questions listed:
How many employees are required to produce the architectural work during each phase of
service?
Building upon the work plan concept, how long will each phase of service last?
What hourly billing rate does your frm budget for each category of employee?
Does your frm have a proft target budget, or is proft budgeted as what remains after expenses?
What is the difference between a proft target and what remains?
How does your frm budget the cost of consultants?
What is the difference between direct expenses and indirect expenses?
How does your frm budget for reimbursed expenses?
How does your frm budget for non-reimbursed expenses?
How often are project management reviews held? Every two weeks?
Compare your completed job cost budget with the frms actual job cost budget and make notes about the
differences in your summary.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
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Prepare a Proposal
Supplemental Experience for eight (8) Core IDP Hours
Most architectural frms submit a proposal for architectural services to prospective clients before they are
awarded a new project commission. The proposal is usually proprietary to the frm, with different frms
having different proposal philosophies. Some frms prefer very brief forms of proposal, while other frms
prefer more detailed proposals that refect lessons learned the hard way. The AIA helps architects with their
proposals through the use of AIA 305, Architects Qualifcation Statement.
Proposals should have some fundamental components, including:
1. Description of the project
2. Scope of services to be performed
3. The fee quote
4. Payment terms
5. Discussion of schedule
6. Terms and conditions
Please reference the following source:
The Architects Handbook of Professional Practice, 14th ed. Chapter 11 - Project Defnition
View and download the following sample documents for reference:
AIA B101, Owner-Architect Agreement
AIA A201, General Conditions of the Contract for Construction
AIA 305, Architects Qualifcation Statement
Working with your supervisor or mentor, select a project in their offce that is in the proposal phase, or a
recently awarded project for which a proposal was recently prepared. Obtain a copy of the frms current AIA
305, Architects Qualifcation Statement. If the frm does not use the Architects Qualifcation Statement,
then obtain a copy of their current marketing material that lists the frms qualifcations. Also obtain a copy of
the frms form of proposal that will be used on this project, or a copy of a recent proposal from a different but
similar project.
Discuss the following questions, and any others about the proposal process, with your supervisor or mentor.
How will fees be quoted (percent of construction cost, lump sum, $ per square foot, etc.)
How will the services to be provided be described?
Who will pay for consultants services?
Who will pay for routine expenses, like travel, lodging, or postage?
What terms and conditions will be proposed?
What will be the payment terms?
Independent of the frms actual proposal preparation, you are to prepare a draft proposal for the project.
As you work through the proposal draft include the following information:
What kind of project is it?
How does the project complexity or schedule affect services and fees?
What services are required?
What fees are appropriate?
The frst time you prepare proposal may be a confusing, possibly intimidating experience. Consult your
supervisor frequently. Compare your draft proposal with the frms actual proposal and mark up the differences.
Share your work with your IDP supervisor or mentor and make suggested changes.
Activity - Core
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Prepare a Draft Work Plan
Supplemental Experience for eight (8) Core IDP Hours
The very mention of preparing a work plan to show a client how a project will be delivered strikes fear in
the hearts of most project managers. This chapter narrative and the corresponding narrative in Chapter
13.2 - Managing Architectural Projects in The Architects Handbook of Professional Practice describe the
fundamentals of a work plan. More information or less information can be compiled at the project managers
option. Preparing a work plan is not particularly tedious, nor is it a burdensome process, but it does require
attention to detail to organize all of the components.
The work plan concept revolves around how you will manage a project. Components can be suggested, but
fnal decisions about the components and their content will be a refection of your own project management
approach.
Activity - Core
Please reference the following source:
The Architects Handbook of Professional Practice, 14th ed. Chapter 13.2 - Managing Architectural Projects
Work with your supervisor or mentor to select a project in their offce that is in the proposal stage to serve
as a working exercise in developing a work plan.
Your work plan is to include, at a minimum, a preliminary draft at least 5 of the following components:
Project description and client requirements
Statement of deliverables
Team organization chart
Responsibility matrix
Preliminary project schedule
Preliminary staffng needs
Project directory
As you prepare your work plan, answer the following questions:
Who are the core players from the various companies who will be involved?
What form of contract is contemplated?
What kind of project is it?
What are the owners schedule goals and requirements?
What consultants are required to assemble an appropriate project team?
How many employees, and at what skill levels are required?
What work is to be done, explained in terms of services and deliverables?
What is an appropriate fee for the professional services you will manage and provide?
Compare your draft work plan with the frms actual work plan in place for the project, if there is one, and
mark up the differences.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
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Devising a Schedule for the Production of Construction Drawings
Supplemental Experience for eight (8) Elective IDP Hours
Devising an effcient but realistic schedule for production of construction drawings takes considerable
experience. The following are among the key factors in creating a production schedule for construction
drawings:
Total quantity of drawings to be produced (from assessments made while generating the mock-up set)
Complexity of the work
Clarity and consistency of decisions made during the DD phase
Division of the work among members of the project team
Number and relative experience of the individuals available to do the work
Other work in progress at the offce to which team members might occasionally be assigned
Proper sequencing (some drawings can only be done after others have been completed)
An understanding of the potential of your working tools and methods. (For example: CAD systems
provide the architect with a range of tools to facilitate the drawing, review, and coordination of
documents.)
Document review, coordination, and approval processes by internal and external team members
Consultants working processes and effciency
Mode of project delivery (e.g., fast track or conventional)
At the beginning of the CD phase of a project in your offce, use a mock-up set of drawings to devise a
schedule for the production of construction drawings. Ask your mentor and/or the project manager for help.
Consider the issues enumerated above. Ask senior colleagues in the offce to review your work.
Update the schedule periodically, keeping track of the changes, until the end of the CD phase to refect
changes in the work and in your understanding of the project scope. Assess your ability to foresee the
progression of the work.
Write a brief report on the schedule you created and be sure to answer the following questions:
How similar is your initial schedule to the fnal schedule?
What did you successfully account for in your schedule?
What were you not able to account for initially?
What would you have done differently with your schedule?
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
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Observing Contractor Selection
Supplemental Experience for eight (8) Elective IDP Hours
While contractor selection procedures are well documented in AIA publications, architectural observation
and judgment is a necessary component in choosing the right company for the job.
Set up a meeting to interview one of the senior members of your frm or your mentors frm about their
contractor selection and negotiation process. Look for answers to questions such as these:
Is this contractor selection approach typical for your frm, or are different strategies used for
different kinds of clients and projects?
Does the process unfold smoothly, or are there bumps in the road?
When does the discussion about the mode of contractor selection take place?
Are any other options for project delivery considered, or is the choice obvious?
Now, arrange to attend a meeting where contractor selection will take place. Write a narrative
summarizing the selection process. Was it the same as your original interview revealed? Why or
why not?
Prepare a report summarizing your observations on the process and its overall effectiveness.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
General Project Management
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Understanding Integrated Project Delivery Terminology in the Construction Phase
Supplemental Experience for eight (8) Elective IDP Hours
In this scenario, you have a repeat client who is very interested in integrated project delivery. The client is
aware that your frm has transitioned over to Building Information Modeling capability. The clients favorite
contractor has purchased 3-D CAD software, and he has indicated that he would like to be part of an IPD
team.
The client calls and asks you to set up a meeting to discuss the possibility of everyone working together in
an IPD scenario. She is aware that everyone is not familiar with IPD terminology, and she suggests that the
frst meeting would be a good time to review the IPD process and terminology. She requests that you send
out a memorandum calling for the meeting and to also research an attached list of IPD terms in preparation
for the meeting. The list includes the following terms:
Please reference the following source:
Integrated Project Delivery: A Guide, by AIA National and AIA California Council
View and download the following sample document for reference:
AIA Document A195, Standard Form of Agreement Between Owner and Contractor for Integrated Project Delivery
Research the list and prepare a short narrative explaining each term. Realizing that IPD is a developing
process, attempt to explain each term by relating it as much as possible to existing processes and
terminology.
As you prepare your research, answer the following questions:
What IPD terms are not on the list?
What format can I use to make the presentation simple and easy to understand?
Should I send out the list early for owner and contractor input prior to the meeting?
Prepare a memorandum requesting the meeting and list an agenda for discussion. As you prepare the
memorandum, answer the following questions:
What are the primary topics to be discussed?
In what order should each attendee speak?
How can I separate the topics under the categories of owner, architect and contractor?
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
Building information modeling
Collaborative estimating
Collocation
Concurrency
Continuous design
Design-assist contracting
Design structure matrix (DSM)
Early downstream information user input
Information dependencies
Integrated practice
Integrated project planning
Integrated project schedule
Intersection criteria
Project extranet
Teaming agreement
4-D Modeling
5-D Modeling
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Trying to Understand the Contractors Point of View
Supplemental Experience for eight (8) Elective IDP Hours
Relationships between the owner, the design team, and the contractor are especially important in sustainable
projects. Unfortunately these relationships can become adversarial. Efforts by the contractor can make or
break project certifcation.
The sustainable design process used by the USGBC can be a vehicle for developing relationships based
on shared problem solving that can resolve many issues before they fester. Jody Gittell, in her book The
Southwest Airlines Way, describes how Southwest Airlines, the most unionized workforce in the airline
industry, has developed productive relationships with the unions while other companies have suffered.
In this scenario, early in the design process, before the contractor has been selected, the owner and PM are
looking at the LEED for New construction checklist. The owner asks the PM about the feasibility of some of
the credits that are primarily contractor responsibility.
Would selecting a contractor early help facilitate the LEED process? What can the PM say to support the
importance of the owner selecting a contractor early in the process?
Please reference the following sources:
AIA Sustainability webpage: www.aia.org/sustainability
AIA 50to50: www.aia.org/about/initiatives/AIAS076530
LEED Reference Guide for Green Building Design and Construction. U.S. Green Building Council, 2009. If your
company does not have a copy it can be ordered at www.usgbc.org. (Note: the Reference Guide for Public Use and
Display that is free to download on their web site does not have the tables you will be using for this exercise.)
The Southwest Airlines Way, Using the Power of Relationships to Achieve High Performance. Jody Hoffer Gittell. 2003,
McGraw Hill.
Working with your supervisor or mentor select a local LEED accredited contractor to interview. Interview
the contractor to identify processes used to achieve the credits. Use the interview process to learn what
contractors bring to the design of sustainable construction projects.
Identify all of the prerequisites and credits that are primarily the responsibility of the contractor by
reviewing the Table 1: Credit Characteristics in the LEED Reference Guide for Green Building Design
and Construction (there are 6 total listed on page 2 of the overview of each major category).
Questions you should answer:
When is best for the contractor to become involved in the project?
Are any points lost if contractor selection doesnt happen until Construction Documents phase or
later?
How is documentation different from non-LEED projects?
How does LEED certifcation affect the value engineering process?
What outcomes did the contractor like versus ones they didnt like?
Do they have any lessons learned to share with the design team?
Write a report identifying successful contractor strategies for dealing with sustainable projects, and how
the Contractor can help facilitate the design and construction of LEED certifed projects.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
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Matching Delivery Mode to Client Needs
Supplemental Experience for eight (8) Elective IDP Hours
Client #1
Stratocaster School of Music is a small educational institution. It is governed by an executive director and
a board of directors for major decisions and an administrative staff for day-to-day operations. Faculty, staff,
students, alumni, and community members are the schools major constituent groups, and each has its
own needs and agenda. The school plans to build a performance facility on a prominent site that will have
an impact on both the campus and the surrounding neighborhood. The budget, funded by a private gift and
alumni contributions, is fxed and too small to accommodate all of Stratocasters needs, but the board values
building function and aesthetics. Nonetheless, the executive director is under pressure from the board to get
the facility built as quickly as possible. At the same time, the board is risk averse and thus unlikely to agree
to begin construction before overall costs have been determined.
Client #2
Ivana Proft is a real estate developer who seeks the highest return on her real estate investments in the
shortest possible time frame. Currently, she has an option to buy a site on which she plans to build an offce
building. The design will be determined by well-established criteria for commercial real estate development.
Aesthetic requirements call for a moderately high level of fnish and materials but mostly straightforward
detailing. Tenant ft-out will be handled under separate contracts. Profts fnances must be in order before
she can close on the property, but she is currently negotiating with a major tenant and has not determined
a fxed construction cost. Consequently, Proft is paying for design services with speculative, out-of-pocket
funds. As soon as the fnancing is set, the squeeze will be on for design time and money because Proft will
want to get construction under way as quickly as possible.
Client #3
Magneto Systems is a growing automotive parts manufacturer with extensive operations in North America.
It maintains a fairly lean in-house facilities engineering division that manages real estate, design, and
construction services for manufacturing, administration, and research and development in North America.
Magneto plans to build a large manufacturing facility in Malaysia, its frst foray into overseas manufacturing.
The company is under enormous pressure to get the facility built quickly and to get products manufactured
and shipped to its Asian customers. The facilities engineering staff can provide detailed information about
their needs, including preliminary drawings and specifcations, but they do not have the expertise to manage
design and construction overseas.
Consider the preceding client types and projects. For each client, determine which mode of project
delivery seems most appropriate, and then write a memo describing the most suitable option to the client.
Include a discussion of which type of project would be best suited for integrative project delivery. Be sure
to include specifc reasons the delivery method is best for the clients situation.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
General Project Management
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Integrated Project Delivery Team Design
Supplemental Experience for eight (8) Elective IDP Hours
In this scenario, your frm has been selected to join a design and construction team that will use Integrated
Project Delivery (IPD). The owner has asked you to be the Integrated Project Coordinator and the prime
designer. The construction team will have a prime constructor and trade contractors that will provide cost,
schedule and constructability information for the team during the criteria design (expanded schematic
design) phase.
The project is a 15 story offce tower you have designed in a downtown urban zoning district. To date, you
as the prime designer, your engineering consultants and the prime constructor have formed an effective
team working through the conceptualization (expanded programming) phase together and staying on the
demanding budget and schedule the client has set out for you.
You have just completed a preliminary BIM (Building Information Model) showing the design with a bank
of 4 elevators to service all foors of the building. The prime constructor has designated a local elevator
trade contractor to provide the team with cost and scheduling information for the proposed design. Upon
reviewing the model with the team, the elevator trade contractor hesitates when asked about the current
elevator design. He does not agree with the choice of elevator manufacturer you have shown in the model
because of the lead times required to deliver the elevator from that manufacturer. The elevator he proposes
has a larger cab than the cab you have chosen and requires a larger shaft size. You start to wonder if there
is some other issue that is affecting his decision making process about the elevator. If you enlarge the area
to accommodate this new cab it will affect other programmed spaces that in turn will force a rethinking of the
structural system. This, in turn, will impact the net rentable area negatively.
Ultimately, the team becomes very concerned about how this will impact the owners fnancial model and the
project in general. In short, you realize this is an issue of money versus time.
Who is right? Which issue should take priority? When do scheduling and constructability issues trump the
concerns of the design? What do you say to the client as a team? How does the team resolve this confict
and set priorities for the review process as a team? Should the team replace the trade contractor? Who is
going to make the fnal decision in this type of project delivery environment?
Please reference the following source:
Integrated Project Delivery: A Guide, by AIA National and AIA California Council
Review the above source for IPD principles as the relate to Criteria Design (Expanded Schematic
Design). Review the outcomes and primary responsibilities for criteria design phase. List the differences
between this type of project delivery and traditional design-bid-build during this phase of the project.
List the additional team members that are involved in the project during criteria design and would not be
present during a typical schematic design phase.
Outline in memo form how you (as the prime designer) propose to resolve this dilemma regarding the
elevators and address the questions posed above.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
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Prepare a Stafng Plan
Supplemental Experience for eight (8) Elective IDP Hours
An integral part of the project managers work plan is determination of which employees are available to
work on the project, what are their capabilities and qualifcations, and when and how long are they available.
The capabilities and qualifcations of the people available to work on the project rarely match the project
managers exact assessment of the needs of the project. An effective project manager will often have to
work with the employees that are available, matching their personalities and skills to the assignment at
hand, as best they can.
Accordingly, assessing the needs of the project, and arranging for appropriate staff is no simple matter. It is
an issue imbued with availability, subjectivity, opinion and sometimes second guessing.
Please reference the following source:
The Architects Handbook of Professional Practice, 14th ed. Chapters 7.2, 7.3, 7.5, 7.6, 13.1, 13.2, and 13.3.
Work with your supervisor or mentor to select a project that will serve as a working exercise in learning
to develop a staffng plan. For purposes of this application, much like actual practice, you will prepare
an ideal staffng plan without regard to each employees actual availability. Your primary focus will be to
estimate the number and skill set of the ideal project team required to produce the work on your project.
In order to begin preparation of a staffng plan, obtain a copy the staffng/organizational chart template or
form used by the frm (or you may use the chart in the The Architects Handbook of Professional Practice,
14th edition, page 705, as a guide). Discuss how the form works in everyday practice at the frm.
Discuss the following questions with the actual project manager:
What positions are required (draftsperson, job captain, project architect?)
What levels of experience are necessary for each position?
What actual employees are ideal for each required position and why?
Is it appropriate to assign employees to positions requiring more than their current level of
experience so they are continuously challenged?
Obtain the frms resumes for each employee to be considered. As you prepare your staffng plan, answer
the following questions on your own:
Do you agree that they are the right person for your assignment?
Is the employees experience commensurate with the experience required?
Compare your draft staffng plan with the frms actual in place staffng for the project and mark up the
differences.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
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Integrated Project Delivery Team for a Non-Prot Housing Corporation
Supplemental Experience for eight (8) Elective IDP Hours
In this scenario, you serve as a Member of the Board of Directors for a community based non-proft corporation
named Housing for Sale. The Charter for the Corporation includes language that describes the goals for
Housing. Among these goals is a promise to deliver good quality projects that creates below market housing
to the community. Also included in the delivery of a project is a promise to bring fair wages to the construction
workers and others involved with the project.
The Board has authorized the start of a new 15 story housing project. Housing has been considering a
particular Architect and General Contractor to team up to deliver the project. They are unsure how the team
should be formed and want more information before a decision is made. In the past, Housing has used the
Traditional Design-Bid-Build method and on more recent projects, Design-Build. The Board likes that single team
approach and quickness of delivery of Design-Build but do not like the lack of control over any of the project
aesthetics and detailing once most of the budget is committed and the construction of the project intensifes.
Housing for Sale is a very progressive organization and your friend, the Executive Director, has heard about
Integrated Project Delivery or IPD. In fact, the interest in learning more about this has generated much
conversation among members of the Board of Directors. They are hoping that this type of project delivery can
improve the team aspect of design and construction while allowing the Board to have control over some of the
aesthetic decisions that come up later in the project.
The Board has decided that before the Team can be selected, that you and the Executive Director make a
presentation to review your understanding of the project, explain to the Board how this type of project delivery
would be used for this project, discuss the advantages and disadvantages, and answer any questions they may
have. The Executive Director shows his concern about how some of the Board policies could be enacted with
IPD being used.
There are three concerns that almost all Board Members share about the project. The frst is that Board policy
requires open and competitive bidding for all trades. The second is that the project must embrace Fair Labor
practices and in particular meet local union wage scales for all work performed. The last item relates to the Board
being very proactive at the project level. Since it is a community-based corporation, they are very sensitive to
how the overall community receives the project. As a result, the Board is interested in having control over the
outcomes of the project.
Is IPD a good method of project delivery for this type of client and project? Or would another mode of delivery suit
this project better? How will IPD beneft the project? How does the Owner control the outcomes of the project?
How do you add good design to the list of desired outcomes? What is your obligation as a Board Member?
Please reference the following source:
Integrated Project Delivery: A Guide, by AIA National and AIA California Council
Review the principles of IPD in the above source as they relate to this situation and project type. Write
a report to the Board of Directors with a minimum of 500 words that explains three specifc advantages
of using IPD for this project. Write a second report (400 words minimum) that addresses the following
concerns that the Board has regarding the use of IPD: Competitive Bidding Practices, Fair Labor practices
and local union wages, and How the Board will retain control of the outcomes of the project. Share your
work with your IDP supervisor or mentor and make suggested changes.
Activity - Elective
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Project Delivery & Firm Direction
Supplemental Experience for eight (8) Elective IDP Hours
While AIA documents provide a solid foundation in traditional project delivery procedures, new alternatives
should be explored.
Conduct research on recent trends in alternative project delivery approaches, including integrated project
delivery. Then interview principals and others to fnd out what these approaches may mean for the frms
future work. How might alternative delivery strategies affect the frms:
alliances and partnerships,
client base and marketing,
technologies and quality control,
hiring and human resource management,
and liability and insurance needs?
Create a short presentation on the range of project delivery alternatives available, highlighting their
usefulness and particular characteristics. Discuss with your project manager if this would make a useful
frm-wide lunchtime presentation.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
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Understanding Design Development
Supplemental Experience for eight (8) Elective IDP Hours
As an emerging professional, you should have the experience of preparing a set of design development
documents, with all the related activities. This process typically includes the following tasks, which often
overlap:
Attend consultant coordination meetings and client meetings.
Establish fnal program verifcation and cost documentation.
Participate in cost control and value analysis exercises.
Coordinate and cross-reference documents.
Identify conficts between building systems, and coordinate the work of consultants to resolve those
problems.
Ensure that specifcations and drawings conform to applicable codes.
Overall, advance the design of the building, as approved from the schematic design phase.
Choose a project in your offce or your mentors offce that has recently completed design development
and prepare a case study of the activities performed. Speak with the team members, including the project
designer, project architect, and project manager. Your overall job in this assignment is to illustrate in
graphic format the timeline of this project for the DD phase, showing the various overlapping tasks. Follow
the steps below and make a narrative of your fndings. The narrative should be a more detailed look at
specifc changes to systems and functional abilities.
Download a sample copy of AIA Document B101, Standard Form of Agreement Between Owner
and Architect. Review the scope-of-work tasks outlined in AIA contract documents between owner and
architect as well as the contract for the project. Do they differ with respect to the scope of services for
design development? If so, why?
Speak with one or more technical consultants on the project. How was their work synchronized with that
of the architectural team? See if you can add the tasks of some of these team members to the timeline.
Evaluate the timeline, as well as the design development documents. Was there suffcient time to
address all of the design development issues, or were some of them addressed during construction
documentation?
What would be the ideal timeline for this project?
What changes would you have done in DD?
Keep track of the approximate cost for each design task
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
General Project Management
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Understanding the Contractors Involvement in Integrated Project Delivery
Supplemental Experience for eight (8) Elective IDP Hours
The elements of integrated project delivery (IPD) have been evolving for many years. Collaboration between
team members has been effectively demonstrated in design/build, fast-track and currently with the building
information model.
The contractors participation in integrated project delivery varies signifcantly from that in traditional project
delivery methods. In order for the architect to effectively utilize IPD he or she must fully understand how and
when the contractor is involved as well as their role in the overall process.
The purpose of this exercise is to understand the resources and the benefts that the contractor brings to
IPD and how the owner and the architect interact, collaborate, and work as a team to deliver the project.
In this scenario, your supervisor has informed you that your frm has agreed to participate in an integrated
project delivery on a small project with a repeat client and a well-known local contractor. You will be
providing construction administration services, and you have been directed to become familiar with the
contractors involvement in IPD so that you can eventually set up offce policies for the construction phase
on IPD projects.
Please reference the following source:
Integrated Project Delivery: A Guide, by AIA National and AIA California Council
View and download the following sample document for reference:
AIA Document A201, General Conditions of the Contract for Construction
Review the reference documents to understand the relationships between the owner, contractor and
architect in integrated project delivery and the differences from a traditional project delivery. Prepare
a description of responsibilities of the owner, architect and contractor during the project phases:
conceptualization, criteria design, detailed design, implementation documents, agency coordination/fnal
buyout, construction and closeout. As you prepare your work, answer the following questions:
How does the architects relationship with the owner differ from traditional project deliveries?
How does the contractors involvement with the building design differ from traditional project
deliveries?
What types of collaboration occur between the owner, contractor and architect during the
conceptualization phase?
Describe in detail the development of the following contractor issues and prepare a comparative timeline
to the overall project delivery:
Project cost
Contractor submittals
Project schedule
Project buyout
As you address the four items above, answer the following questions:
How are project costs affected by IPD?
How is the project time affected?
How will the architects submittal review time be affected?
Share your work with your IDP supervisor or mentor and make suggested changes.
Activity - Elective
General Project Management
450
3D
Emerging Professionals Companion | www.epcompanion.org
When Your Project is Over Budget
Supplemental Experience for eight (8) Elective IDP Hours
Management of the project construction cost budget is complicated, involves many different parties, is an
area over which the architect often has little control, and can be intimidating. It is also an area of practice
where the architects opportunities and obligations may be heavily controlled by the owner architect
agreement.
Please reference the following source:
The Architects Handbook of Professional Practice, 14th ed. Chapters 12.11 - Value Analysis and Chapter 14.2 -
Maintaining Design Quality
View and download the following sample document for reference:
AIA B101, Standard Form of Agreement Between Owner and Architect
Meet with your supervisor or mentor to select a medium sized project from your offce that has already
been constructed and closed out. Obtain PDF fles of a completed set of drawings and specifcations for
study and review. Assume that the following hypothetical events have now occurred on the project:
Your owner architect agreement is an AIA B101 that has not been modifed.
The owner has appropriately maintained the budget as required by 6.2.
The owner has elected to proceed on the basis of 6.6.4 and 6.7.
Construction documents have been issued for bids.
The project has been bid by several contractors, and the client has identifed one contractor with
whom to negotiate a fnal construction cost.
The lowest bona fde bid is 20% over budget.
As you move to the next step of project management answer the following questions:
What is the defnition of construction cost applicable to this circumstance?
Which owners budget is the lowest bona fde bid to be compared with?
What are your responsibilities for revising the design to meet the budget?
What are your responsibilities for the construction cost?
Are there options other than 6.6.4 that the owner could consider?
Prepare a summary of your obligations as the architect for making adjustments to the design in order to
comply with the requirements of B101. Review the plans and specifcations and begin preparing a list of
design modifcations (sometimes called value engineering or value analysis) that could be considered to
reduce costs. After you prepare your summary of contract obligations and review the documents, outline a
plan of action that addresses the following issues:
Is it possible to modify the project scope to reduce costs?
Will it be necessary to reduce the project quality to reduce costs?
Is the contractors bid reasonable? Is the architect the appropriate party to determine if the
contractors bid is reasonable?
What is an effective way to present your suggestions to the client?
How will redesigning at your own expense affect the frms profts?
Prepare a report that enumerates your fndings. Include a concluding discussion on the challenges of
managing a project that is determined to be over budget late in the process.
Share your work with your IDP supervisor or mentor and make suggested changes.
Activity - Elective
General Project Management
451
3D
www.epcompanion.org | Emerging Professionals Companion
Examine Estimating Fees & Consider In-House Estimating Capabilities
Supplemental Experience for eight (8) Elective IDP Hours
In this activity, you will examine how your current frm or your mentors frm handles cost estimating services
and the potential benefts and risks associated with cost estimating services through a consultant and as
an in-house service. To do this, have conversations with the frms principals and managers. Since the
vast majority of frms use outside consultants to provide cost estimating services, a cost consultant should
also be interviewed. Explain to them that this is an IDP activity to examine issues and not necessarily to
recommend a frm wide approach.
Begin this activity by interviewing experienced individuals in your frm or your mentors frm who routinely
handle cost estimating services and coordination with cost estimating consultants. Follow up with a cost
consultant with experience with the frm. Develop a list of questions and discussion topics in advance so
you make the most of your time together. Interview at least one principal, one senior manager and one
current cost consultant on the following topics:
Experiences: What has been the general experience working with cost estimating consultants?
Has anyone internally prepared a cost estimate for a project? If so, at which stage(s) of the
project?
Attitudes and inclinations: What are the attitudes and characteristics of successful cost
consultants? What are their attitudes toward working with your frm? Are they more or less
comfortable and confdent in dealing with specifc people? What are the opinions of your frms staff
to cost consultants?
Coordination: How much time is typically invested in coordinating the work of cost consultants in
each phase of the project from conception to completion? How is this time spent, by whom and
how is it spread throughout internal disciplines and engineering consultants?
Communications: What special considerations or challenges arise in communicating the work,
thought, and language of the design team to the cost consultant and vice versa especially during
early project stages? How are work product requirements and schedule communicated?
Scope of work: Which tasks and work scope do cost consultants accept most and which do they
tend to oppose? How are unanticipated changes handled?
Fees: How much of the overall fee is typically allocated to cost estimating? Is there interest in your
frm to hiring a cost consultant directly and/or conducting some of the work internally?
Examine the fles from two projects completed by your frm, and summarize the preparation of estimates,
particularly the fow and exchange of information. Review emails, memos, letters, agreements, and other
written communications directly involving cost estimates. Examine the actual cost estimate work products
for consistency, accuracy and format. Check for end client satisfaction.
Ask to attend several project meetings with cost estimating consultants on a project you are working on.
Take notes and ask questions after the meeting.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
General Project Management
452
3D
Emerging Professionals Companion | www.epcompanion.org
Consultants Who Report Directly to the Client
Supplemental Experience for eight (8) Elective IDP Hours
In this scenario, your frm has been retained to design a large apartment complex. The developer wants to
use the same engineers he uses on all his projects. They are not frms with which you have a relationship.
The developer wants these frms to be consultants to you, so he can hold you responsible for a completed,
coordinated design.
There are problems from the beginning. The consultants have regular, direct design discussions with the
client that do not include you or the architecture team. In addition, they are accustomed to providing much
less analysis and documentation than you expect from other consultants you work with regularly.
The latest issue is the selection of the structural system. Based on experience with other projects you
assumed that the building would use a fat plate concrete slab system with columns and shear walls.
Instead, the structural engineer and the owner have decided to use a masonry bearing-wall system with
a proprietary concrete plank foor structure. You are convinced that they have not thought through all
the implications of using this system. The building will be 10 stories tall, and local contractors rarely use
masonry bearing-wall systems for buildings of this height.
This system choice was made between the engineer and the developer before the architects were brought
into the discussion. It is early in the design phase, but you can see a pattern developing that will lead to
more serious problems in later phases.
Please reference the following sources:
The Architects Handbook of Professional Practice, 14th ed. Chapters 6.2 - Communicating with Clients, Chapter 6.3 -
Building Client Relationships, and Chapter 9.1 - Risk Management Strategies
View and download the following sample document for reference:
AIA B101, Standard Form of Agreement Between Owner and Architect
Ask your supervisor or mentor to help you arrange an exploratory discussion of the issues with a structural
engineer and/or a major masonry contractor. Make notes of your discussions. Answer the following
questions:
What critical issues are involved in building a bearing-wall structure of 10 stories in height?
Are there likely to be issues about the proposed bearing wall system that will be particularly
problematic for the proposed apartment use?
Is the concrete plank foor structure appropriate for apartment use?
Write a memo to the client outlining your concerns related to the proposed bearing-wall structural system.
As you prepare your studies, answer the following related questions:
Why shouldnt the structural engineer have private meetings with his client about the project?
Why should you be concerned that the developer and the other consultants are making design
decisions without including you?
Are their potential liability issues inherent in this scenario?
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
General Project Management
453
3D
www.epcompanion.org | Emerging Professionals Companion
Being the Clients Advocate: Advising of Fast-Track Risks
Supplemental Experience for eight (8) Elective IDP Hours
Architects tend to be and must be advocates for the design team. It is also a tenet of modern practice that
architects can beneft in their relationships with their clients if they are advocates for their clients.
Some clients are pleasant to work with and make it easy to advocate on their behalf. Other clients like to
point fngers and are more diffcult. Nonetheless, all clients are more likely to appreciate your efforts if they
believe you are looking out for their interests and concerns.
In this scenario, you are the project manager on a new $30 million lifestyle retail center for one of your frms
best clients. As the project has developed, the client has signed up major new retail tenants. The tenants
require certain changes that will take time to make, but they also must be open for business by the major
end of summer shopping cycle. These changes will push the project into a fast track design and construction
schedule.
Even though this is a repeat client, they are traditionally design-bid-build oriented, and your frm has no fast
track experience with them. Youve heard war stories of clients asking the architect to pay for mistakes that
are virtually inevitable in a fast-track scenario. You resolve to try to educate the client about risks inherent to
fast-track.
Please reference the following source:
The Architects Handbook of Professional Practice, 14th ed. Chapter 13.4 - Managing Fast-Track Projects
After reviewing the above source, prepare a report comparing options for discussing the issue of fast-track
with the client. Prepare a memo or a letter to the client explaining the risks inherent to fast-track.
As you prepare your report and letter, answer the following questions:
Can an architect who prepares designs based on assumptions about future issues, ever be entirely
accurate?
How would you respond to an owner who demanded that each fast-track package be complete and
completely coordinated with all future packages?
Should an owner budget the contingency funds to cover the risks inherent to fast-track?
Can an error, made solely to support the owners quest for speed, be considered betterment?
Who benefts most from the owners quest for speed?
How does the architects service as an advocate for her client beneft the architect in this scenario?
Does the letter or memo help set the clients expectations for the architects services?
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
General Project Management
454
3D
Emerging Professionals Companion | www.epcompanion.org
Project Management During Construction Phase
Supplemental Experience for eight (8) Elective IDP Hours
Construction administration is one of the most complex and risk intensive areas of architectural practice for
the project manager. Duties and responsibilities are defned by contract during this phase of service more
so than in any other phase. Some frms augment the project manager with a dedicated construction contract
administrator during this phase. Some frms assign the originating project manager to provide the services
during this phase.
Many questions about the services to be provided by the architect arise during construction. These questions
can generally be answered by a thorough review of the owner-architect agreement and the general conditions
of the contract for construction. These documents are not always AIA documents. For this activity we will
assume that they are.
Please reference the following sources:
The Architects Handbook of Professional Practice, 14th ed. Chapter 12.5 - Construction Contract Administration
View and download the following sample documents for reference:
AIA B101, Standard Form of Agreement Between Owner and Architect
AIA A201, General Conditions of the Contract for Construction
AIA G702, Application and Certifcate for Payment
After reviewing the sources above, prepare an outline report delineating the architects primary
responsibilities during the construction phase as related to means and methods, answering questions
about the architects documents, shop drawings and certifcation that the work is being constructed in
accordance with the contract documents.
As you prepare your report, answer the following questions, and cite the AIA document section that
addresses the issue:
Who is responsible for means and methods of construction?
Who is responsible for deciding how the Work will be apportioned among the bidders?
Who is responsible for scheduling and sequencing the Work?
Is the Contractor responsible for attempting to answer RFIs before they are sent to the Architect?
Who is responsible for initially checking shop drawings and submittals?
Who supervises the Work?
Who sequences the Work?
Who inspects the Work to determine that subsequent Work can proceed?
Who initially certifes that the Work is in accordance with the contract documents?
Who warrants the Work, and to whom is the Work warranted?
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
General Project Management
455
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Professional Liability Insurance/Risk Management
Supplemental Experience for eight (8) Elective IDP Hours
Understanding your contractual responsibilities is paramount to initiating a successful project. There are
numerous variations of the services to be provided. Additionally, how a consultants work is incorporated and
how a consultant is contractually obligated to a project can be established in various ways. This activity is to
determine what to include in the preparation of a proposal, and most importantly, which consultants will share
your liability. Consider the following critical questions:
Who is the clientwho is paying the architectural fee to my frm?
Is the site location confrmed? Are documents available that legally describe the project site
dimensions, elevations, setbacks, right of ways, zoning regulations, and any other restrictions which
may apply to the site or the project?
Has the client contracted with a civil engineer?
Has the client provided you with a zoning report prepared by a zoning attorney?
Has the client provided a space program for the project?
Has a geotechnical investigation been provided for the project site? Has the client contracted a
geotechnical consultant?
What consultants will be required for the project? Will they be contracted to the client or the architect?
Do I have suffcient information to prepare my proposal, or how must I clearly identify my contractual
responsibilities for my work and my consultants work?
There are many additional questions that apply, but for our purposes we will limit the list to the items above.
Consult with peers who have experience in this area, and be sure to consult your legal counsel prior to
signing any contract. Gain as much information as possible about a project prior to fnalizing your proposal.
Be unambiguous about your duties and responsibilities and of your consultants.
The client has provided you with a draft of his typical contract for architectural services, used on similar
projects and modifed for this project. You have received and reviewed the draft contract with your legal
counsel and you will meet with the client to review the draft contract. The following contract clauses are
presented for your use in the proposed contract for this project:
The contract has the standard wording related to project schedule, which says the architect will
deliver the project by a certain reasonable date. There is also wording which states the architect
is responsible for managing all of the consultants on the project, and for the accurateness of their
work, and for their work being properly coordinated in the construction documents.
The architect is responsible for the accurateness of the construction documents for the project in a
manner consistent with the degree and skill ordinarily exercised by design professionals practicing
in this state.
The architect is responsible for receiving the shop drawings submissions from the contractor,
logging and tracking and distributing the shop drawings to all of the consultants, also for all of the
consultants timely and accurate review of the shop drawings, and for receiving the reviewed shop
drawings and returning them to the contractor and other parties.
Write a letter to the owners attorney identifying the above problem clauses and include the reason why it
is a problem for you and a suggest alternate clauses for each.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
General Project Management
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4A
Business
Operations
activities - core*
introduction
486
487
488
489
490
491
492
493
480
481
482
483
484
485
480
458
Public Relations
Firm Organization
Financial Operations
Ownership & Transition
Human Resources
Marketing Strategy
*A maximum of 40 hours of core credit may be earned in this experience area.
narrative 460
activities - elective 486
Economic Trends & Strategic Planning
Human Resources/Staff Planning
Compensation
Legal Issues for Architects
Financial Operations Management
Lack of Experience Affects Credibility
All in the Family
Design Excellence vs. the Clients Best Interest
exhibits 494
494
494
495
496
497
498
499
Exhibit 4A-1
Exhibit 4A-2
Exhibit 4A-3
Exhibit 4A-4
Exhibit 4A-5
Exhibit 4A-6
Exhibit 4A-7
Business Operations
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resources
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Emerging Professionals Companion | www.epcompanion.org
Download the current Intern
Development Program (IDP)
guidelines at www.ncarb.
org/Experience-Through-
Internships.aspx.
The American Institute of
Architects. Demkin, Joseph A.,
ed. The Architects Handbook of
Professional Practice. 14th ed.
Hoboken: John Wiley & Sons,
2008.
Chapter 10 - Firm
Operations
The American Institute of
Architects. Demkin, Joseph A.,
ed. The Architects Handbook of
Professional Practice. 13th ed.
New York: John Wiley & Sons,
2001.
Part 2 - Business (All
Chapters)
The American Institute of
Architects, The Architecture
Students Handbook of
Professional Practice. 14th ed.
Hoboken: John Wiley & Sons,
2009.
Part 2 - Practice (All
Chapters)
Introduction
By completing the activities in this chapter, you will gain an understanding
of business operations. The following information is taken from the NCARB
IDP Guidelines:
Business Operations
Minimum Business Operations Experience: 80 Hours
Defnition: Involves allocation and administration of offce resources to
support the goals of the frm.
Tasks
At the completion of your internship, you should be able to:
Obtain and maintain professional and business licenses
Manage project revenues and expenses
Calculate hourly billing rates
Negotiate and establish fees for basic and additional services and
reimbursable expenses
Invoice for services rendered and reimbursable expenses
Develop and manage positive client relationships
At the completion of your internship, you should be able to actively
participate in the following tasks: (Actively participate is the
expectation that you will collaborate with your supervisor in learning
how to perform the task.)
Business Operations
Maintain record management systems
Develop and manage frms strategic and business plans
Develop frms fnancial plan
Develop, implement, and manage marketing and communications
plans
Obtain and update computer technology, including security systems
and licenses
Investigate and use new digital technologies
Human Resources
Develop and manage human resource/offce policies and
operations
Conduct performance appraisal, career development, and
compensation reviews
Recruit, retain, and manage staff
Develop training and professional development plans, including IDP
and continuing education requirements
Legal & Insurance
Establish frms legal structure
Consult legal counsel
Secure liability and other insurance
Knowledge Of/Skill In
Business Operations
Business planning
Contract negotiation (e.g., fees, scope, schedules)
notes
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Take brief notes while reading the narrative and list key resources you used to complete the activities. Note
discussion outcomes from meetings with your supervisor, mentor, or consultants. When fnalizing the activity
documentation (PDF), include your notes and the Emerging Professionals Companion activity description.
Knowledge Of/Skill In Continued
Current software applications
Designing and delivering presentations
Electronic communications (e.g., virtual offces, video-conferencing, web-based networking)
Entrepreneurship
Ethics and integrity
Financial management
Information management (e.g., hardware and software maintenance, offce standards)
Interpersonal skills (e.g., listening, diplomacy, responsiveness)
Invoicing for services
Legal and ethical issues pertaining to contracts
Legal and ethical issues pertaining to practice (e.g., liens, taxation, licensure)
Managing quality through best practices
Marketing and communications
Oral and written communications
Project budget management
Recognized ethical standards of the profession
Requests for Qualifcations (RFQ) and Requests for Proposal (RFP)
Risk management (e.g., professional and general liability)
Strategic planning
Team building, leadership, participation
Human Resources
Human resources management
IDP mentoring and supervising
Oral and written communications
Managing quality through best practices
Interpersonal skills (e.g., listening, diplomacy, responsiveness)
Team building, leadership, participation
Mentoring and teaching others
Personal time management
Ethics and integrity
Supervising
Business Operations
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resources
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Emerging Professionals Companion | www.epcompanion.org
Learn more about AIA Research
and Reports, including the most
recent fndings of the AIA Survey
Report on Firm Characteristics:
www.aia.org/practicing/research/
AIAB090039
Narrative
The business management of an architecture frm, or the ability to make a
proft, is not an optional task. Even if you are the best designer the world has
ever seen, if you lose money practicing architecture you wont be designing
for long, or you will be working for someone else who can run an offce
proftably. According to the annual AIA Firm Survey, only 10% of U.S. frms
make a proft of less than 5% of annual revenues. Does this prove that 90%
of all frms make a decent proft, so you should hurry and open your own
frm? No. It shows that shows you will cease to exist if you dont make a proft.
The intent of this chapter is to help you to prepare to open your own frm,
be promoted to a management position in your existing frm, or, gain an
appreciation for what it takes for the principals of your frm to manage it.
This chapter will cover the following topics:
General frm types
Firm organization
Marketing and business development
Collaboration and partnering
Financial operations and management
Project planning
Human resources
Risk management and professional liability insurance
Legal issues for architects
Firm Types
The principals of a frm must decide what services they want to offer
and what type of frm they want to establish. An architecture frm cant
be all things to all clients, so it must focus on providing a limited range
of services. Business experts, who agree that this century will be the
era of the expert, promote the scattershot vs. focused approach. With
scattershot, you fre hundreds of shots, but only a few will hit something.
With a focused approach, frms can generate more work by concentrating
on areas of relative advantage. Firms that dont focus will fnd they spend a
lot of time and money generating a little work.
Your organizational framework must be clear to you and to others outside
of your frm. In her topic Firm Identity and Expertise in The Architects
Handbook of Professional Practice, Ellen Flynn-Heapes explains her
adaptation of Carl Jungs six heroic archetypes to the design professions.
Each archetype, or frm type, has a distinct personality and distinctive core
values and underlying driving forces defne the frm. The archetypes as
applied to frms are briefy described here:
Einstein Archetype: These are high-profle idea frms with an
original styles or philosophies like Frank Gehry and Buckminster
Fuller.
Niche Expert Archetype: These frms are specialists dedicated to a
specifc project type or service in a broad market like Populous and
Duany Plater-Zyberk. Both have cornered an impressive portion of
the market for their type of work.
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Market Partner Archetype: A Market Partner frm is a leader in one or more markets, such as
airports, or higher education, or hospitals.
Community Leaders Archetype: These are frms whose owners have leadership roles in their city or
town such as Carde Ten Architects in Santa Monica.
Orchestrator Archetype: Project Management is the focus of Orchestrator frms. Askew Nixon
Ferguson Architects is a good example.
Effciency Expert Archetype: These are frms that pride themselves on rapid and effcient solutions.
Home Depot, BestBuy, and Wal-Mart look for these types of frms.
Early in frm planning, principals must identify a focus, that market sector, idea, process, or style that will set
you apart. The driving force should be something you love doing. It should be something you can clearly
articulate and are passionate about. One newly founded frm I know struggled early with focus. They did
any project they could get their hands on, and they had to pursue twenty projects to get one. Some of their
projects had challenging ADA issues to solve, and they found they had become expert at it. So, rather than
continuing to pursue a scattershot marketing approach, they decided to focus on ADA renovations and
retrofts. Their frm has expanded nicely, and they now spend little time on marketing because they are
known nationally as ADA experts.
Firm Organization
The types of legal organization architecture frms can establish are limited to four basic types: Sole
proprietorships, partnerships, corporations, and limited liability companies. Each type has different
requirements relating to ownership, liability, and taxes.
Sole Proprietorship
A sole proprietor is an individual conducting business without incorporation. Because the individual and
the frm are legally one entity, there are no frm tax returns to fle. All fnancial information about the frm is
included with the owners tax return.
A sole proprietor has unlimited liability for business debts and for professional or other liabilities. Anyone
making a claim against a sole proprietorship, for non-payment of a debt or for an error or an omission,
can obtain any assets of the frm and of the individual owner. A sole proprietor can, and should, obtain
Professional Liability Insurance, which will help if such a situation arises.
Partnership
A partnership is similar to a proprietorship in that it is unincorporated; however, it allows for two or more
individuals to operate the business. Determining the respective payments, liabilities, and debts of each
partner is much more complex in this arrangement. The partnership fles an informational tax return with the
IRS but does not pay taxes on any profts. The return, a copy of which is fled with each individuals personal
tax return is a schedule that shows each partners share of the profts or losses.
Each partner becomes jointly and severally liable for the business and professional liability of the frm.
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resources
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Pickar, Roger L. Marketing for
Design Firms in the 1990s.
Washington, D.C.: American
Institute of Architects, 1991.
Herrmann, Robert F. Law for
Architects: What You Need to
Know. New York: W.W. Norton,
2012.
Should anyone make a claim against the partnership, the personal assets
of each partner may be at stake if the partnership is found to be liable.
Again, professional liability insurance is highly recommended.
Corporations
Corporations are separate and distinct legal entities that can conduct
business on their own, a fact that makes them more stable than
partnerships and proprietorships. A corporation has a separate existence
from the individuals who own and manage it.
Corporations can be general business corporations or professional
corporations. Professional corporations are established specifcally for
professional service frms, providing professional services like architecture.
In some states, architecture cannot legally be the primary business of
a general corporation. Most states require ownership of professional
corporations to be held or controlled by a professional licensed to practice
in that state.
A corporation is a separate taxable entity. Owners who are also employees
pay personal taxes on their salaries. The corporation fles a tax return, and
it pays taxes on the gross income, which includes deductions for salaries
and other expenses.
Unlike an unincorporated entity, a corporation protects the shareholders
personal assets from general liability, such as for the purchase of goods
and services.
Limited Liability Companies
Limited liability companies are hybrid entities with characteristics of
corporations and partnerships. Specifcally, they are separate entities
with many of the characteristics of a corporation but are classifed as
partnerships for tax purposes.
LLCs are unique in that they do not need to be managed by employees
of the frm. Often, professional managers are hired to run this type of
company. LLCs are often useful for one-time projects involving numerous
players and investors. The managers are afforded limited liability for their
acts on behalf of the company.
Marketing and Business Development
By far the greatest challenge for any practicing architect is to consistently,
year after year, bring in enough work to keep a frm going at its present
size, even if that size is one. By comparison, starting a frm is easy. All
you have to do is fll out some papers and start working in your basement.
Designing great buildings is easy, too; you were taught to do that in
architecture school. Chances are, though, you were taught little, if at
all, about marketing in school. Not only that, most interns get very little
opportunity to participate in or learn about marketing and strategic planning
for the frms for which they work.
Marketing is the term for the process by which work is brought into the
frm. If you are lucky, or extremely good, you wont have to market the
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services of your frm. You will receive enough requests for your services to keep you busy. But only a small
percentage of frms can operate that way, and even they did not start out so lucky. Firms generally earn a
reputation over time, so most frms have to engage in a marketing process.
The process of marketing for design frms is primarily carried out in three ways: increasing awareness of the
frm by engaging in public relations or pre-contract activities, responding to requests for proposals (RFPs),
and maintaining good relationships with existing clients who may hire the frm again. Some frms succeed
using just one or two of these techniques, but for consistent growth, frms should consider all of these broad
marketing categories.
Excellent marketing requires an understanding of and a strident focus on the uniqueness of the best
qualities of the frm. It also requires early identifcation of projects suited to your frm. In communicating the
strengths of your frm, however, you must also communicate that the frm is trustworthy. In a 1988 survey
of clients performed by MRS/Pickar, 88 percent of the respondents reported that trust was by far the most
desired quality considered when they selected architects.
Another Pickar survey of design frms showed that 82 percent of projects lost were lost to another frm who
got there frst. Employing a proactive marketing effort can minimize the number of times a frm encounters
this situation.
The following steps will help you plan your frms proactive marketing efforts. They are excerpted from
Roger L. Pickars book Marketing for Design Firms in the 1990s, published by the AIA Press in 1991, with
summary explanations added.
1. Determine the frms mission. Establish a statement of purpose that refects why your frm is in
business and gives broad parameters for the future and basic guidelines for further planning.
2. Set company goals. Determine the overall results your frm wishes to achieve. These will guide the
marketing plan.
3. Perform internal analyses. Determine the strengths and weaknesses of your frm to determine what
needs to be changed and what should be further encouraged. Conduct a survey of existing clients to
help you with your analysis.
4. Perform external analyses. Research trends in your marketplace. Develop an understanding of
market needs and trends.
5. Establish marketing goals. Plan for your accomplishments. Write a description of your frm, including
size, income, etc., in three- , fve- and 10- year visions.
6. Generate strategies to accomplish these goals. Create plans for activities that will help the frm reach its
goals. They can include pursuing a new building type, expanding geographically, or adding a specialty.
7. Research and refne strategies. Focus, focus, focus. Select only those strategies that will help you
attain your goals.
8. Create and refne promotional and sales tactics. Tactics are immediate, short-term actions designed
to implement your strategies. Limit tactics to those that will most effectively accomplish your
marketing goals.
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resources
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Piven, Peter, and Bradford
Perkins. Architects Essentials
of Starting a Design Firm.
Hoboken, NJ: John Wiley &
Sons, 2008.
9. Implement the plan. Act, publish, make phone calls, and give
speeches. Do whatever it takes to get your message out all day,
every day.
10. Evaluate the plan in action. The entire marketing process must
be continuously evaluated and updated. Continue to survey your
clients, and potential clients, and record successes.
Making good on your promises also contributes to your marketing effort.
When you promise to deliver a project on time and on budget, make sure
you do.
Collaboration and Partnering
Another way to get new business is by collaborating, or partnering, with
other frms. In this way, a frm can receive commissions it might not get on
its own. This approach is particularly helpful when a frm plans to move
into a building type it has little or no experience with, or when a frm wants
to obtain projects of a familiar type but on a larger scale. Often a frm
considering a relationship with another frm looks for one in a different
geographic region.
The two basic types of the project collaboration used by architects are joint
ventures and associations.
A joint venture is a collaboration in which a separate company is
established to pursue a particular project. If a project is awarded to a joint
venture, the participating frms lend their employees to the new company
so they can pursue and complete the project. This type of association may
be most useful for two frms of similar size but different experience that can
be meshed into a formidable team.
In associations, one of the frms is the prime architect, while the other acts
as a consultant under contract to the former. The decision as to which frm
will be the prime architect can be based on a number of factors, including
the various abilities of the frms, the perceived strength of the team
compared to the competition, and the desires of the client.
In both types of partnership, it is crucial to identify the roles and
responsibilities of each party. The scope of work should be divided not by
the desires of the parties but according to the skills and resources of the
frms. The goal is to present a team that looks strong to a prospective client
and has the best chance of obtaining the commission. The frms must
determine their roles early and be able to explain them clearly to a client. If
the client is confused about which frm is doing what tasks, the chance of
the partnership getting the job are decreased.
One way to delineate the roles of frms in a partnership is to use a chart
that shows the division of responsibilities for architectural services such as
that used by Ayers Saint Gross. The Division of Responsibilities chart on
page 465 outlines the scope of work by phase and lists the responsibilities
of each frm.
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Division of Responsibilities
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Learn more about Firm
Operations Best Practices
via the Architects Knowledge
Resource (AKR): www.aia.
org/practicing/bestpractices/
AIAB091182
Prospective clients want a well-managed team of experienced people
to design and manage their projects. One way for a joint venture or an
association to offer such a team is the 80/20 method used by Ayers Saint
Gross. This method assumes one frm serves as the design frm and one
as the production frm, although this may not always be the case. Often,
the out-of-town frm is the design frm and the local frm is the production
frm. The 80/20 split refers to the percentage of effort and associated
fees of the two frms. For instance, the design frm will receive 80 percent
of the fees for the schematic and design development phases, while
the production frm receives 80 percent of the fees for the construction
document, bidding, and construction administration.
In this manner, the production frm becomes familiar with the design
process and design decisions, and the design frm maintains continuity
during the production phases to ensure the design is implemented as
planned. The client is pleased because this arrangement presents a team
committed throughout the project for the clients beneft.
Once a joint venture project has been successfully completed, each frm
will have taken a step toward improving their marketing position. The
large frm will have a new project, perhaps in a new area of the country,
to use in marketing. The small frm will have gained experience in a new
building type or size. After performing two or three projects of similar type
in association with another frm, the small frm may be ready to compete
effectively on their own.
Financial Operations and Management
If you dont want to manage your frms fnances, hire an MBA. Someone
has to do this work, and it must be done effectively. The day-to-day
management of income and expenses, project by project, is the basis
on which profts are made. Architecture frms often have too many loss
leaders, projects that dont bring in a proft. Many other businesses would
never operate this way. Get in the habit of making a proft on every one of
your projects.
Proftability in the form of retained earnings or reinvested earnings is
required for the frm to prosper. Profts can be used to maintain growth,
bridge down cycles, and invest in the frm. An important element of proft-
making is keeping those who produce the proft happy and employed at
your frm rather than somewhere else. Investment in employees, however,
must provide a return on the investment of the owners or they will invest
their money elsewhere. Proft is used for retirement or proft-sharing funds,
to fund stock purchases for new owners, to convince the bank that you
are capable of borrowing for operations, to manage cash fow, and for staff
bonuses.
Sources of Design Firm Revenue and Expense
To understand frm fnances, begin with the source of a design frms
revenue. A typical frm receives revenue from project fees, other business
ventures like printing and plotting, interest payments on invested cash, and
from miscellaneous sources. Most revenue (usually more than 90 percent)
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comes from project fees, however, so projects cannot be run at a loss with the expectation that other capital
and interest will make up for it.
The other side of the fnancial picture is frm expenses, which can be divided into direct and indirect
expenses. For most design frms, indirect expenses are likely to be more than 50 percent of all expenses.
Fortunately, to some extent the frm can control most direct and indirect expenses.
Direct expenses include the items listed just below. Of these, most frms are likely to spend the majority of
their direct expenses on consultants and engineers fees, with the remaining frm-controlled direct expenses
largely going toward salaries.
Salaries
Consultants
Engineers
Travel
Reproductions
Telephone
Payroll Taxes
Postage and overnight delivery
Supplies
Photography
Project-related insurance premiums
Project-related meals
Other items purchased on the clients behalf, such
as permit fees, bid advertising, etc.
Models and renderings
Indirect expenses are sometimes called general and administrative expenses, or overhead. The following
items are often included in this fgure:
Salaries not related to projects, such as for
marketing or administration
Payroll burden (fringe benefts)
Data processing
Depreciation
Professional and other dues
Insurance - liability, general and health
Rent
Supplies
Printing for internal use or for consultants
Maintenance
Taxes
Telephone
Travel
Utilities
Computer expenses
Interest payments
Public relations
Marketing
For most design frms, salaries for administrative and marketing personnel are the greatest single indirect
expense. If you are having trouble controlling expenses, look there frst. Rent probably will be the next
largest indirect expense.
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So, how do you make a proft? Its simple in concept. Bring in more than you spend. The remainder of this
section will give you the tools to control expenses.
Controlling Expenses
Businesses generally account for their fnances on a cash basis or an accrual basis. An architect will need to
understand both, and you will probably use a little of both to understand your fnances completely. You may
already understand cash-basis accounting, as it is what you use to keep track of your checking account.
Money comes in, money goes out. If you are doing it properly, you dont write checks until you have enough
in the account to cover them. The same should be true for your frm.
An architecture frm accountant or bookkeeper should maintain a cash fow forecast. Your monthly revenue
will fuctuate, but your expenses will be regular. This type of report gives a glimpse of the future by
estimating receivables. Below is a sample cash fow projection for your reference.
Monthly revenue fuctuates, but expenses are regular. So your forecast will be reasonably accurate, but
you should still obtain a commitment from each client about the time you can expect between their receipt
of your invoices and your receipt of their payments. The cash fow report will compare your expected
monthly actual income with your regular expenses. Keeping an eye on this chart far in advance will alert
you to potential cash fow problems. With enough warning, you can make decisions to decrease or delay
expenses, obtain bank credit, or whatever it takes to meet your fnancial obligations.
A more accurate, but more complicated, way of looking at the fnancial health of a frm is to understand it
on an accrual basis. Instead of watching your cash-in/cash-out, the accrual method tracks the amount of
revenue that you have earned, or the amount that you are able to invoice to your clients. If you track your
notes
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fnances with cash-basis accounting, your monthly statement might look like the accompanying chart. It
shows that during the month of July you received payments from clients of $25,000 relating to April invoices,
$80,000 for May invoices, and $175,000 for June invoices. Compared to your July expenses of $220,000,
this month looks like a winner, right? However, looking at the same month on an accrual basis presents a
slightly different picture
Your expenses for July are the same $220,000, but the work you and your employees accomplished during
the month allowed you to invoice a total of $200,000. In other words, the frm is operating at a loss. Instead of
rejoicing over your July cash, you should be making adjustments in August to prevent another accrual loss.
When trying to control frm expenses, another issue to consider is how to charge for services. Design frm
use numerous methods including the following:
Hourly Billing Rates: The more clients who agree to this fee structure, the better a frms chances
of making a proft. With this method, you take the hourly rate you pay employees; add the payroll
burden, overhead, and proft; and develop a billing rate for each employee.
Often, however, clients insist on an upset, or not-to-exceed, limit to this type of billing so they can
anticipate expenses. Before agreeing to this, the frm must carefully analyze the risks vs. rewards of
doing so. If the frm does agree to such a limit, the hours must be developed and managed carefully to
ensure the limit is not exceeded.
Stipulated sum: Sometimes called lump sum, this is by far the most common method of payment
for professional design services. It is a negotiated agreement for a fxed sum related to an agreed-
upon scope of services. A clear description of the proposed scope of services is required, and an
understanding of exactly how many hours the frm will need to complete that scope of services.
Normally, it also includes the services of a number of consultants.
Professional fee plus expenses: This method is similar to the stipulated sum, except it includes
expenses in addition to the lump sum fee. This method should be used when it is diffcult to estimate
the amount of total expenses on a project, such as when you and your client are a long distance
from each other, requiring extensive travel, or when there will be a complex process of obtaining
approval for a project or a design.
Percentage of the cost of the work: With this type of fee structure, the professional fee is a
negotiated percentage of the cost of construction. For example, you may agree on an 8 percent fee
for a proposed $6 million project. Your total fee would then be $480,000. This fee type works well for
projects with fxed funding in place. Some clients are wary of this type of fee structure because they
feel architects may realize a beneft from over-designing a project so there is no incentive for the
architect to keep the construction costs down. Also, many clients and architects use this method to
develop a stipulated sum because it makes fee comparisons easier.
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Tools for Offce Management
Any frm, large or small, would
be wise to invest in some type of
accounting software. Software
designed for small businesses
can produce meaningful reports
that will assist in the proper
management of staff and
expenses. These reports allow
for the insertion of a budget by
phase and real-time tracking of
expenses as a project proceeds.
They will compare actual
expenditures with your budget
and show the differences.
Note in the sample project
progress report, Exhibit 4A-
1, the four major columns
of information, given in both
man-hours and dollars. The frst
column tracks current expenses
for the reporting period. In the
second are cumulative job-to-
date (JTD) totals, and the third
shows budgeted hours and
amounts. The fgures in columns
2 and 3 are compared with the
shown in the fourth column.
Another helpful tool is a weekly
tracking chart, which shows the
progress of a project by task.
The chart is updated weekly
to show percent completion of
each task. See the example
chart in Exhibit 4A-2.
Square footage: Real estate developers and others who make
their living on a square foot basis are the primary users of this
method of determining a fee. A developer who is constructing a
spec offce building will sell his product by the square foot, obtain
his funding by the square foot, and want to pay the architect by
the square foot. This is a fair way to develop fees, but be aware
that fuctuations in the size of the project, and thus in fees, can be
expected. For example, you may agree to a fee of $3 per square
foot for architecture only, or $5 per square foot for architecture and
structural and mechanical/electrical engineering.
Unit Cost: This method makes sense when the program for a
project involves the repetition of similar units, such as hotel rooms,
apartments, condominiums, or parking spaces. Often when this
type of project is begun, the fnal size or unit count is unknown
although the goal will be to maximize use of the site. A fair method
in this case would be to base the fee on the unit count, such as
$500 per car for a parking garage.
Whatever method of charging for your services is agreed upon by frm and
client, you should understand how the choice affects your costs and man-
hours. Each method may require a different type of record-keeping, control
of expenses, and method of invoicing your client. In each case, however,
the goal is to make a proft by spending less than you receive.
Project Planning for Prot
The heart and soul of making a proft at the end of the year is in a frms
projects. Each should be able to stand on its own as a proft-maker. To
achieve this requires an understanding of how the negotiated fee breaks
down, which is demonstrated using the following fctitious example.
Paradigm University plans to build a philosophy building. The program
includes 50,000 gross square feet and has a $10 million construction
budget. The architect was successful in negotiating a stipulated sum fee
of $1 million. She starts shopping for a new Mercedes, but then looks at
where all that money has to go.
First, she realizes that approximately 40 percent of the $1 million must go
to the engineers and consultants, leaving her with only $600,000. Seeing
how fast the fee is being reduced, she decides she had better scoop out
a proft frst. She decides she would like to make a 20 percent proft on
this job, so she sets aside $120,000, leaving $480,000 to do the work.
Then she realizes that this amount must cover an overhead factor of 62.5
percent to pay for rent, insurance, and other administrative expense, which
leaves 37.5 percent for direct salaries for her staff (known as raw labor).
The result is only $180,000 of the $1 million fee to do the work!
Saying goodbye to her Mercedes, she also realizes she has to further
breakdown the $180,000 into the projects fve phases. Using the AIA-
suggested breakdowns by phase (although many frms alter these
percentages to suit their own practices), the raw labor is as follows on
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Schematic design 15% $27,000
Design development 20% $36,000
Construction documents 40% $72,000
Bidding 5% $9,000
Construction administration 20% $36,000
TOTAL 100% $180,000
The next step is to break down each phase by week and by employee. The architect quickly realizes the
project schedule is crucial. She feels the project needs a principal, of course, a project manager, a project
architect, an architect 1, and an intern to complete the work. If each worked full-time on the project, she
would run out of money quickly. So, she develops a work plan chart for the schematic design phase.
The work plan shows the frm can complete schematic design within this raw labor budget in eight weeks
if the principal spends eight hours per week on it and the project manager works 24 hours per week. This
becomes her plan, and she completes the other phase charts in the same manner.
This looks great, you say, so why dont architects make more money? The answer is that the fees often run
out before the work is complete. If this happens in a frm, it is important to carefully examine why. Each frm
is different, but there are some common problems. Many redesign their projects until they are satisfed, only
to fnd later that they exhausted the fee in the process. In some cases, schematic design is not completed
until the project is in design development, and design development is not completed until construction
documentation, and so on. Also many frms do more work than the contract requires in an effort to please
the client. You may choose to do this, but be aware of its effect on your fees.
Human Resources
Architecture frms have material assets. Typically, all a design frm owns that has any tangible, capital value
is computers and furniture, and these depreciate rapidly. Architecture frms sell very little actual products, so
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they have no inventory. What they sell are professional design services, which are measured and billed as
time, or man-hours. Therefore, the most important assets of any frm are its staff, and their expertise.
Properly managing human resources requires knowledge and skill in three key areas:
Recruiting and Hiring
Compensation and Benefts
Legal Issues and Termination
Recruiting and Hiring
Accurately predicting the future staffng needs of a frm is extremely diffcult if not fat-out impossible;
nonetheless, it must be attempted on a regular basis. Many variables beyond the direct control of the frm
will infuence the future workload, including economic conditions, changing project schedules, results of
competitions for projects, and staff turnover. The frm must at least have a look into the future so educated
decisions can be made about hiring and layoffs.
Assessing the need for more (or less) staff begins with the project work plans described in the section above
on fnancial operations and management. The work plan (see graphic below), based on the negotiated fee, is
a plan to complete the work, within a budget that allows the frm to make a certain proft, making this plan the
best look into the future of the frm.
To help you look at the big picture, work plans for all projects currently under contract should be assembled
and compiled into an offce-wide staffng chart. At the bottom of the chart add any potential projects that
seem promising. Update this chart and review it on a regular basis.
If the frm needs more help, you can consider other options besides hiring a full-time, permanent employee,
especially if you consider the need to be short-term. Many architecture schools have co-op internship
programs for a semester, or longer, and a student may be able to fll your short-term need. Firms also may
consider hiring someone on a contractual basis, with the length of employment is determined at time of
hiring.
notes
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When you decide to hire a full-time, permanent employee, the issue becomes one of recruitment. Several
proven methods of recruiting new staff are used by many architecture frms. Employee referrals are
generally a very effective way of fnding good people. Some frms offer bonuses to current employees for
referring their friends to the frm. Advertising in local, regional or national newspapers or publications has
worked well in the past, although advertising on Web sites is becoming more and more common. Many frms
beneft from a relationship with an architecture school, either a local one or one or more schools with alumni
at the frm. A relationship like this can bring in a steady stream of good interns. Firms may also consider
hiring search frms, or recruiters for certain positions. Search frms require a fee, usually a percentage of the
negotiated salary, which can be as much as 25-33 percent.
When a pool of applicants has been identifed, it is time for the interview process. A job interview is not only
the way for you to obtain information about the applicant; it is also a way for the applicant to fnd out about
you and your frm. If you are even a little bit interested in the applicant, you must remember that you have a
little selling to do also. If you are very interested in an applicant, move quickly into your best salesmanship
mode.
When you are ready to make an offer, it is imperative for you to be crystal clear about its details. State the
pay and whether it is an hourly, weekly, or yearly rate. Clarify details of your benefts package. The offer
should include information on the proposed roles and responsibilities of the position and establish a starting
date. It should state if any bonuses are possible. Finally, the offer should be made in writing. The offer letter
should have a signature line for the applicant to indicate acceptance of the offer and a signature line for a
representative of the frm, to confrm you both agree with the terms of the offer.
Plan an orientation process for each new employee. Introduce the new employee to all current staff, review
the employee handbook, explain offce procedures and the use of offce equipment such as copiers, fax
machines and plotters; convey the frms mission, goals and objectives; and so on. Consider an offce lunch
to welcome him or her.
Compensation and Benefts
Today compensation and benefts have now come to be known as the total compensation package.
Prospective employees carefully consider offers, and benefts are becoming increasingly important in their
decisions. To attract good people, a total compensation package needs to be competitive in the market in
which the frm recruits. If the frm recruits locally, its compensation must be competitive with the local market.
If the frm recruits nationally, its compensation must be competitive with other frms nationwide, accounting
for regional differences. The employer must be acutely aware of the range of salaries in its competing
marketplace. For example, see the accompanying excerpts from Compensation at U. S. Architecture Firms:
1999 AIA Report, Exhibit 4A-3.
Base salary rates are often very close for new graduates and interns in a geographic area. However, as
an employee gains experience, develop areas of expertise, and make varying contributions to the frms
success, the salary range widens. The salary rate for the most experienced architects in the frm is usually
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Learn more about Human
Resources Best Practices
via the Architects Knowledge
Resource (AKR): www.aia.
org/practicing/bestpractices/
AIAB091192
Visit the AIA Research Resource
Center to learn more about the
following resources:
Architecture Billings
Index (ABI): The ABI is
a diffusion index derived
from the monthly Work-
on-the-Boards survey,
conducted by the AIA
Economics & Market
Research Group. The
ABI serves as a leading
economic indicator that
leads nonresidential
construction activity
by approximately 9-12
months.
AIA Home Design Trends
Survey Articles: The AIA
Home Design Trends
Survey is conducted
quarterly with a panel of
600 architecture frms
that concentrate their
practice in the residential
sector. The surveys cover
topics such as home
characteristics, home
features, neighborhood/
community design trends,
and kitchen and bath
features/products.
based directly on the value the employee is perceived as contributing to
the frms success and thus can vary greatly.
Beneft packages are becoming increasingly complex and creative,
and it is often diffcult to compare beneft packages from one frm to
the next. However, in order to attract top talent, a frm must have a
competitive benefts package. The basic package usually consists of
health insurance, life insurance, paid time off, and a retirement savings
plan. The cost of these benefts can be paid in full by the employer or
shared in some manner with the employee. Other common benefts
include dental and vision plans, short- and long-term disability insurance,
health and dependent care reimbursement accounts, 401k plans, tuition
reimbursement, continuing education reimbursement, payment for
professional dues and licenses, and other benefts. Some frms have
employee stock ownership plans (ESOPs) which allow staff to purchase
shares of company stock. Some frms provide a fexible benefts package,
in which a certain amount of money is offered for benefts, and the
employees choose the benefts most useful to their personal situation.
Legal Issues and Termination
Staff changes occur for a variety of reasons. During your career, chances
are you will have to fre one or more employees and you will lose
employees whom you treasure. No matter how they come about, situations
must be handled professionally, and legally.
Terminating a problem employee is never easy. In certain situations,
however, this may be the best course of action. Except for gross
misconduct, termination should not come as a surprise to the employee.
There should be a mound of paperwork documenting the problem
behavior, including warnings given with a period for correction. Make these
time periods short, and dont let the situation drag out. In most cases, the
terminated employee should be asked to leave immediately.
Necessary reductions in staff are another diffcult part of the human
resource management. The architecture industry has a history of periodic
slowdowns. If you sense one coming, try the following to avoid or postpone
letting staff members go:
Attempt to alter project schedules so as to keep staff working
Eliminate overtime
Allow natural attrition to occur
Consider reducing overhead or benefts
Encourage the use of vacation or other time off
Encourage early retirement
Contact other frms to see if they would like to borrow any
employees
Consider pay reductions, starting with the partners
Reduce working hours
No matter what you may choose to do, you must communicate clearly and
often with your employees. You dont want good people to leave out of
panic. If you must release good employees, promise them that you will give
them a good reference and give them a letter explaining that they were laid
notes
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off due to lack of work, not for any performance reason. And indicate a willingness to hire them back when
and if conditions improve.
Risk Management and Professional Liability Insurance
All businesses are subject to risk, which is defned as the probability of an unfavorable outcome. Risks
common to all businesses are the destruction or theft of business property, accidental injury to workers,
damages caused by business operations and, of course, the fnancial risk of business failure. Architects and
other design professionals, however, are subject to additional risks because they practice a profession that
affects the health, safety, and welfare of the public; their projects cannot be tested before being put to use;
and their work is usually performed under changing conditions and is affected by clients, contractors, public
authorities and others whose actions they cannot control.
Managing Firm and Project Risk
Risk management is a process that includes analysis of potential risk and development of responses that
can control it. Sources of risk in a design frm may include the following:
Nature of the project: The program, site, schedule, and budget all affect your risk.
Architects experience: The experience of the frm and its staff with the project type.
Client: Whether public or private, the clients experience with the building type, the fees they are
willing to pay the architect, and their claims history all affect risk.
Method of project delivery: Risk differs according to the type of project open bid, selected list, a
general contractor or construction manager, or a fast-track.
Type of contract: Risk varies from a standard contract, like AIA Document B1022007, Standard
Form of Agreement Between Owner and Architect, and an owner-produced contract.
Industry infuences: The current bidding climate and the familiarity of contractors with the building
type affect project risk.
Time and cost restraints: An adequate design and construction schedule decreases project risk.
The magnitude of project risk is a function of the probability of an unfavorable outcome and the severity of
the consequences of that outcome. Determine if you have the contractual authority to control the sources
of risk. For example, if you are required to observe the progress of construction, are you being paid
appropriately to do so, and do you have the authority to access the work?
After you have assessed and understood your frms risk for a project, the next step is developing your
response. You have three choices: retain and mitigate the risk, transfer the risk to another party or avoid it
completely.
If you choose to retain and mitigate the risk, look for a satisfactory risk vs. reward balance. Make sure your
compensation covers the value of your services in addition to the risk. Understand what standards will
be used to judge your performance. If your performance is not tied to the standard of care (see defnition
below), your risk is much greater. Watch for overlaps in responsibility, and determine the worst-case risk if
disaster occurs.
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Learn more about professional
liability insurance and other
insurance and fnancial
programs offered to AIA
members and components by
The AIA Trust by visiting
www.theAIAtrust.com.
Risk can be transferred in two basic ways: via insurance and via contract
language. Professional liability insurance is the most common and
most highly recommended way of transferring risk, but it should not be
considered the only solution. With professional liability insurance, most of
your risk is transferred to the insurance company, in exchange for premium
payments. Your risk is then limited to your deductible and anything over
and above your coverage limits.
Risk can be transferred via contract in two ways: By indemnifcation and
by agreed-upon limits of liability. Indemnifcation is a tricky and complex
subject, generally means that one party agrees to pay for the liabilities
incurred by another party. It is advisable to consult with your attorney or
insurance carrier if confronted by this issue. A limitation on liability is an
agreement in which a cap on the liability value is determined. This can
be limited to the total amount of compensation, the amount of insurance
coverage, or a specifc dollar amount.
A perfectly reasonable method of responding to risk is to avoid it as much
as possible. Look for problem clients, complex projects outside of your or
your clients experience, and for confusing areas of responsibility. If you
receive any warning signals, consider saying no and passing up on the
project. It may be the best decision your frm can make.
Following are some basic risk management principles adapted from the
Understanding and Managing Risk voluntary education program developed
by CNA/Schinnerer, a professional liability insurance carrier:
Select projects your frms experience and staffng qualify you. If
you branch out into new areas, do so slowly while gaining valuable
experience.
Carefully select clients and research any new clients. Find out their
history of claims against architects.
Provide regular training on contractual and risk management topics,
for all staff, not just principals.
Provide timely and effective problem identifcation and resolution.
Catching potential problems early can greatly reduce risk.
Use indemnifcations and limits on liability, but do not rely solely on
them to reduce project risk.
Recognize that insurance is not a substitute for a comprehensive
risk management program.
If you practice architecture for any length of time, you will no doubt
eventually have to face a liability claim. Dont worry too much you are not
the frst. Your professional liability insurance carrier will help you through it,
and they have a lot of experience with which to help you.
Professional Liability Insurance Basics
Although professional liability insurance (PLI) policies are a risk-transfer
method, they do not transfer all risk to the insurer. These policies have
clauses that describe the scope of coverage and any exclusion from it.
PLI policies cover negligent performance of professional services, but they
typically do not cover the late review of shop drawings, or failure to live up
to the terms of an express warranty or guarantee.
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PLI policies also typically include a deductible. Like any insurance, the architect must satisfy the deductible
before the insurer will pay, and the amount of the deductible affects the cost of the premiums. Generally, the
higher the deductible you pay on the policy, the lower the premium. PLI policies also have a limit of liability,
such as $100,000 or $1 million or $5 million. This usually applies to the aggregate limits of the policy per
calendar year. If you have two claims against you during the term of one policy, and the frst one exhausts
the limit of the coverage, then you will have no insurance coverage for the second claim.
Professional liability insurance comes in two basic types: practice policies and project policies. Practice
policies are written on a yearly or multi-yearly basis and cover claims made during the policy term for all
projects within the frms practice. Project policies cover only a specifc project but may be written to cover
the entire design team on the project. The policy term covered by a project policy usually includes design,
construction, and a discovery period following construction completion. Practice policies can be expensive
and may not always be available.
Legal Issues for Architects
There has never been a set of construction documents in the history of the world that were completed
without an error or omission. No fee can guarantee a perfect set of drawings.
The law, then, also does not require drawings to be perfect. Rather, it sets a reasonable standard of care
for the performance of design professionals, and is roughly defned as services provided by the design
professional are to be performed in a manner consistent with that degree of skill and care ordinarily
exercised by members of the same profession currently practicing under similar circumstances in a similar
location.
The law grants architects the same leeway it provides doctors, lawyers and other professionals. They are
free to exercise their judgment and skill reasonably and prudently, with the comfort of knowing the law will
support them as long as they act reasonably and prudently.
For an architect is to be found liable, it must be proven that he or she failed to meet the reasonable standard
of care and injury or damage resulted from that failure. For a negligence action against an architect to
succeed, the law requires proof of four things:
Duty: There must be a legal obligation to do something, or to refrain from doing something. This is
often contract language.
Breach: There must be an established failure to perform some required duty.
Cause: The established breach must be the actual cause of the harm to the party making the claim.
Damage: Actual harm or damage must result from the breach. If there is no harm or damage, there
can be no negligence.
Finally, architects must decide when to bring in legal counsel. Often the frst call upon learning of a suit
should be made to your insurance carrier. Your policy probably allows for the carrier to bring in an attorney,
at their cost rather than yours. Do not hesitate to call the insurance company for fear of increased premiums.
notes
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As you research and look for
more information on topics
presented in the Emerging
Professionals Companion,
remember that a quick internet
search of keywords can be
incredibly useful to completing
your Activities.
Your policy may have a defense clause, and the carrier will usually fnd that
it is cheaper to be brought in before a problem mushrooms into a major
fght.
Architects must be profcient at design to convince building owners to hire
them. They must be technically profcient to stay out of trouble and protect
the public health, safety, and welfare. But, if they want to do either of these
for very long, they must pay special attention to management of the frm.
Making a proft is essential to any business, including architecture frms.
Written by Glenn W. Birx, AIA
Glenn Birx is a principal with Ayers Saint Gross Architects in Baltimore, where he heads
the frms offce and quality management, educational programs, and delivery of technical
services. He is a LEED-certifed professional and past president of both AIA Baltimore and
the Maryland Society of Architects.
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Take brief notes while reading the narrative and list key resources you used to complete the activities. Note
discussion outcomes from meetings with your supervisor, mentor, or consultants. When fnalizing the activity
documentation (PDF), include your notes and the Emerging Professionals Companion activity description.
notes
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Public Relations
Supplemental Experience for eight (8) Core IDP Hours
Positive publicity for a local architect is unusual. Often the only time an architect is mentioned in the local
paper is when the project is over budget or construction is delayed, and then the architect usually gets the
blame. Proactive media relations are not highlighted in architecture schools and are rarely a priority in most
architecture frms. Yet positive publicity is important in obtaining commissions.
Positive media relations begin with a dialogue with the reporters and editors at your local media outlets who
may share an interest in good stories about the built environment, or have written stories about architecture.
Some larger city papers may have an architecture writer or critic. The frst step toward positive publicity is to
identify that person(s) and begin a dialogue.
It is important to understand that media outlets are looking for attention-grabbing stories. That is why
stories about cost overruns and construction delays get a lot of attention. They affect a lot of people and
taxpayers money. Stories about good design solutions for the local fre station dont have the same appeal.
To get a writer or editor interested, you must have a unique and interesting story. Stories about the frst
green building in your area, or about a unique public or private partnership, have a chance for coverage.
Sometimes the best publicity is not directly about the architecture or architect, but a human interest story
indirectly about the building where your frms name is mentioned. The story may be about the local
philanthropist who donated a large sum of money for the project that you are designing. The trick is to get
your name published as the architect.
Activity - Core
Please reference the following sources:
Defning Public Relations and Developing A Plan: AIA Leaders, Media Center webpage
Writing for Design Professionals: A Guide to Writing Successful Proposals, Letters, Brochures, Portfolios, Reports,
Presentations, and Job Applications for Architects, Engineers, and Interior Designers. Stephen A. Kliment. New York:
Norton, 2006.
Research local newspaper, television stations, and applicable webpages to fnd stories about buildings. Do
they mention the architects name? Determine the type of story that gets printed or aired by local media.
Your second task is to get published or broadcast. (But please obtain permission from your frm frst prior
to using their name and releasing any information.) Think about the projects on which you have been
working. Find a unique and interesting stories. Using the example of a news release, write your own about
your project. Keep it short and focused. Provide quotes from the owner or from a local dignitary involved
in the project. Include quotes from yourself or the principal in charge. Submit a color rendering, color
photograph, or a black and white drawing or photograph of the project. Send it to as many local reporters,
editors, or respected bloggers as you can. Follow up with phone calls to answer any questions. Then, wait
for publication or broadcast and save it for your scrapbook! The following are some critical questions to
consider:
What is the unique and human-interest story about one of your projects?
How do you get the reporter to mention the frms name (in a positive light)?
Which type of media (newspapers, magazines, radio, TV, blog, etc.) would be most likely to report
on your unique story?
What built environment stories have been published in the past by each type of media in your area?
Share your work with your IDP supervisor or mentor and make suggested changes.
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Firm Organization
Supplemental Experience for eight (8) Core IDP Hours
In this scenario, you have worked at your current frm for ten years, ever since you graduated from
Architecture school. Believing you have learned everything that you can from those that you worked for, you
feel you are ready to hang your own shingle. You, Jennifer Ever, and your spouse, Thomas Best, also an
architect, decide to quit your jobs and form a new frm, Best Ever Architects. Your dreams have always been
to be Partners in your own frm, so you set up a Partnership, and register it legally in your state. Filing the
registration papers requires that you state the percentage of ownership so you decide that since you are
already married anyway, that it makes most sense to split the company 50% for each of you. Since you have
no money yet, you decide to set up your offce in the spare bedroom of your apartment, buy some cheap
offce furniture, and do not yet purchase professional liability insurance, until you need it, and can afford it.
Working with some contacts made while working at previous frms, you are able to get enough work to
scrape out a living for a year. Since you have little overhead expenses, you were able to pay yourselves an
amount that works out to approximately $30 per hour, so you feel pretty good about your frst year. You learn
that the frm made a proft of $20,000, after paying yourself the $30 per hour, and you and your spouse start
talking about the new house. Nearing the end of the frst year, you receive the following news:
You did not get the commission on several projects that you pursued, due mostly to not satisfying the
Minority and Women-Owned business requirements of your state.
Your accountant states that you owe $18,000 to the Federal Government and $6,000 to the state
government, in personal taxes, for each of you. But the good news is that you dont owe any
corporate taxes for the frm.
You receive notice that your frm is being sued by both of your previous frms for interference with
their business operations.
You receive a letter from one of your clients saying that they will be holding up a $50,000 payment to
you, to pay for errors and omissions on the drawings of the project.
Please reference the following source:
Law for Architects: What You Need to Know. Robert F. Hermann. New York: W.W. Norton, 2012.
Using the narrative section on frm organization, and other sections, answer the following questions:
Was the Partnership the best legal entity for this new frm?
If a partnership made sense, what could Jennifer and Thomas have done differently to avoid some
of the above problems?
How does the percentage of ownership matter?
How could Jennifer and Thomas have avoided the huge end-of-year tax bills?
How would things have been different if they had set up a professional corporation? A sole
proprietorship? A limited liability company?
Prepare a brief business plan that would have worked better for Jennifer and Thomas. The plan should
defne the creation of a proper organization, and should address taxes, proft, and insurance.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Core
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Financial Operations
Supplemental Experience for eight (8) Core IDP Hours
Understanding the operating cost of an offce involves layers of detail that are not evident to most
employees. When you receive your pay check you must understand the total cost of employment and
operation of an architects offce.
As the offce manager, you are responsible for all aspects of the operation of your frm. Your responsibility
does not stop at staffng assignments and marketing, but includes everything necessary for day-to-day
operations. These can be broken down into three categories. Some examples of things to consider are
available in Exhibit 4A-4, but you must also determine what other items should be added to the list.
For this activity, you will focus on the hard cost of operating your frm for one year. Do basic research to
determine a salary structure for your frm and benefts cost (based on a percentage of salary). The fnal
product will include several exercises to help you understand how you must plan for change and growth.
They can be accomplished using research and a spread sheet. Each exercise will use information from the
frst exercise and make adjustments to the summary of fees required to operate the frm.
Activity - Core
Review the activities noted below and set-up your spread sheet to accommodate the growth of the frm
and the additional furnishings and equipment needed. (Remember that you provide a bonus to your
employees if there is proft.)
The frst exercise is to develop a spread sheet covering the cost of operation of your architectural frm.
From this information, you will determine the amount of fee required to make your frm successful.
Calculate the annual fee, and then break it down on the basis of the average fee per month. To estimate
you staff salaries, download the summary of the most recent AIA Compensation Report via the AIA
Research and Reports webpage.
For the second exercise, you must determine the additional fee necessary to provide a bonus to each
employee at the end of the year. Assume staff will receive 10% and each level above staff will receive an
additional 5%. You should include the bonus in your annual budget planning for this exercise.
Prior to starting, schedule a meeting with one your frms partners, offce manager, etc., to discuss the
items considered in the operation of an architectural practice. You may receive more accurate information
for some of the items from this meeting. Prepare your evaluation material in a spread sheet format.
The following are some critical questions to consider:
How much does your frm need to invoice on a monthly basis to break even? To give out the
bonuses described above?
What is the proper amount of salaries and other costs to devote to marketing activities (as a
percentage)?
How can you fund technology and computer improvements as necessary?
How will you plan for growth of your frm? Do you need additional projects frst? Or do you need
the staff and offce space frst?
How do you plan for unexpected or unforeseen offce costs?
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
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Ownership & Transition
Supplemental Experience for eight (8) Core IDP Hours
For this activity, you are to learn about the ownership of your current frm or your mentors frm in detail.
To do this, have conversations with the principals or owners of the frm. They may be reluctant to give
you detailed information, but explain to them that it is an IDP task for your education. Tell them that they
may alter the information and numbers so they are not factual, as long as the concepts and methods are
accurate.
First, how is the frm organized? Most likely it will be one of the four legal entities: A sole proprietorship, a
partnership, a corporation (either general or professional), or a limited liability company. Ask the principals
or owners why they selected that type of organization. Then ask about the number of current owners and
percentage of stock that each owns. They may respond without names and with adjusted percentages
if they wish. Ask about the history of stock sales over the life of the organization, if applicable. Find out
why any stock sales occurred over the years. You might be surprised by this answer. Determine if any
deaths of owners have occurred and how the stock was handled. See if there have been any divorces that
affected ownership. Did any owners quit the frm, and then how was the stock transferred, if at all?
The next line of questions should be about the valuation of the stock. Find out how many shares exist,
how many are outstanding, and how many the frm holds. There are many methods of determining the
value of stock in a private organization. Ask your principal or owner what method they use what the
current value of the stock is, and what the history of the value over the past few years. Ask him/her to
share the calculations that the frm is using to value the stock.
Then ask about how stock transfers have been funded. Did the new owners bring in cash from their
own sources? Were there any mergers or purchases of other frms or parts of frms? Did the frm fund
any new owners from within through bonuses? If so, how long was the payback period? Ask about any
interest charges and tax payments if this is the case. Ask if they will share with you copies of any offering
memorandums, stock purchase agreements, promissory notes, stockholder agreements, deferred
compensation agreements or employment agreements, with confdential information deleted. Was spousal
consent required for any of these documents?
Finally, ask him/her if there are plans for future stock transfers. Dont ask for names, but fnd out the
conceptual plan. Does he/she plan to keep all of his/her stock until retiring at age seventy? Is there a plan
to cash out gradually? If so, starting when? Is it his/her intention to keep the frm viable and growing after
retirement, or to shut the frm down? Has s/he thought about it at all?
Record the information in memorandum format, entitled Summary and History of the Ownership of (name
of frm).
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Core
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Human Resources
Supplemental Experience for eight (8) Core IDP Hours
Understanding the physical relationships between the offce environment, the safety of the work space and
the employees is something to be considered in the selection and location of an offce. A manager must be
open minded in considering numerous situations which could manifest themselves on the work place, and
the employees, in the decision to lease or purchase space for the business operation.
In this scenario, you are the offce manager of your frm. As the offce manager you are responsible for the
physical environment in which the frm performs its daily business. Your frm has been successful over the
last 15 years and moved into an old industrial building space on the waterfront in a Mid-Atlantic coastal
city. While your offce is not directly on the ocean, it is in a location susceptible to the effects of major
weather anomalies such as a 100-year storm, and the waterfront fooding that accompanies this type of
unpredictable event.
A storm of substantial magnitude is heading in the direction of your city, and storm surge warnings are being
issued in areas adjacent to the waterfront. Your offce is in an historic structure and a portion of the offce
area is at an elevation below the 100-year food plain, but the majority of the space is level with the food
plain line. You closely follow the changing weather conditions and hope for the best, but the storm continues
to head in your direction and it becomes apparent that your offce space may be in peril of fooding. It is
Thursday morning and you must make decisions about the pending disaster. While there is no guarantee, it
appears that you have about 16 hours before the moment of truth arrives with the high tide.
For this activity you will focus on the employees and how to maintain safe working conditions, a functioning
offce, and continue to operate the business with minimal loss. You will need to determine how to prepare for
the possibility of fooding and the issues it presents. There are several areas of concern, including: the work
space, the employees, the equipment, fles and intellectual data for which you are responsible.
Activity - Core
Please reference the following source:
Human Resources Best Practices, AIA Architects Knowledge Resource (AKR)
Your assignment is to prepare a memo to your staff outlining the steps you will take in preparation for the
storm. Provide a summary for each decision you make.
This activity will require research, information gathering, evaluation, and common sense. Use your offce
manager as a resource as well as local municipal agencies in the preparation of your report.
The following are some critical questions to consider:
How will you prepare and protect your computers, network, and servers?
How much work can your employees do to assist in the preparations? Do you need to hire any
professionals and if so, what type?
How will you complete the work under your contracts, invoice your clients and pay your employees
if you are forced to move out of the offce?
How will you make plans for rebuilding if it becomes necessary?
How will you contact your insurance companies and learn what is covered and what is not?
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
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Marketing Strategy
Supplemental Experience for eight (8) Core IDP Hours
Read the book Marketing for Design Firms in the 1990s by Roger L. Pickar, or a similar title, and develop
a formal Marketing Strategy for a frm. Assume that the current owners of the frm have suddenly decided
to retire, and that they have decided to appoint you as the new President and CEO. Therefore, develop the
marketing strategy as you would have it, using the historical experience and past clients of a frm your are
familiar with as the foundation. You may choose to do this on your own as a fctitious exercise, or you may
discuss this with the current partners to make this a real plan for the frm.
As you prepare your marketing plan, it should include the following elements, from Pickars book:
1. Determine the company mission. Create a mission statement as to the purpose of your frm. It
should be clear and concise, based on the project history of the frm, and it should contain a vision
that is easily understood by your employees and prospective clients.
2. Set company goals. Based on the mission statement, defne a set of goals that you wish to achieve for
the future direction of the frm. These goals should be broad and will be used to guide the marketing plan.
3. Perform internal analysis. Prepare and send out a survey in order to determine the strengths,
weaknesses and other perceptions of your frm. The survey should go to both clients, consultants,
and your own employees. The answers to its questions should give you a good picture of how you
are perceived, so that you can form your detailed marketing plan with that knowledge.
4. Perform external analysis. Perform a research analysis of your planned market and related
markets. Develop an understanding of future trends anticipated for that market.
5. Establish marketing goals. This is the place to develop your specifc marketing goals. They should
be detailed, and should include things such as amount of fees per year, number of employees,
specifc clients or client types should be named, number of each type of projects, etc. Specifc
goals should be set as targets to work towards. They can be in yearly, or three or fve year plans.
6. Generate strategies to accomplish these goals. Develop a plan for activities that will help the
frm reach its goals. For new markets, it may include research and teaming; for an expanded
geography it may involve a new offce or partnering; for increased market share, it may include
additional employees and space, etc.
7. Research and refne strategies. Take time to go back and review your strategies. Decide which are
most likely to accomplish your goals, and are cost-effective. Focus on those, and consider deleting
other loftier or costlier strategies. For now.
8. Create and refne promotional and sales tactics. Create a concrete, actionable series of tactics that
can be implemented in a short amount of time. These tactics may include promotional material, a
new image or logo or name, creating a new mailing list of potential clients, a series of informational
emails, etc. Limit the series of tactics to those that will most effectively accomplish your strategy.
9. Implement the plan. Create a plan to implement your plan! Describe how, exactly, will you roll out
and deliver your tactics. If you need to hire a graphic designer to create a new marketing piece,
defne how and when you will accomplish that. If your tactics include the creation of a new mailing
list, how will you go about doing that, etc.
10. Evaluate the plan in action. Finally, develop a survey for completion by existing clients, potential
clients, employees, consultants, community fgures, etc., designed to give you feedback on the
results of your plan and strategy. Also develop a plan to track measurable results, such as the
amount of new clients, new market share, fees, proft, etc. Review the data often and make
changes as necessary. Dont forget this important step.
Share your work with your IDP supervisor or mentor and make suggested changes.
Activity - Core
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Economic Trends & Strategic Planning
Supplemental Experience for eight (8) Elective IDP Hours
In this scenario, you have been working at a medium-sized frm for about fve years. Your frm, DIA (Do it
All) Architects, has about 25 people and designs K-12 schools, fre stations, libraries, speculative offce
buildings, strip shopping centers, and anything else that they can get their hands on. You started with the
frm right after graduate school as a CAD draftsman, gradually gaining experience with design and project
management on several building types. You are tired of the stodgy designs your frm produces and the fact
that the principals insist on their own way, even though your ideas are much better. You notice they take
home all of the profts on your projects, while you do all the real work. So, you have had enough, and you
begin to plan to start your own frm.
Please reference the following source:
The Economics of Building: A Practical Guide for the Design Professional. Robert Ernest Johnson. Wiley, 1990.
AIA Research Resource Center
Your frst step will be to complete market research. You decide that you like working on K-12 schools, fre
stations and libraries, and you feel your potential clients immediately will be attracted to your obvious skills
and experience with these building types. Be sure there is a future market for these buildings before you
leave. Complete research in your immediate area. For at least three local governments (state, county, or
municipal), fnd out who would have information on future funding for these three building types. Place
phone calls, do internet research, and visit the planning departments and compile a list of each type
of project planned for the next three years. Also research the other architectural frms in your area to
determine those able to compete with your new frm. Compile a list of those frms along with a list of their
experience with these building types. Make a determination as to the ability of your new frm to obtain this
future work, taking into consideration the potential new projects and your competition.
Your second step will be to prepare a strategic plan. After determining which of the above three building
types you will pursue based on research, make plans to get that work. Come up with a plan to convince
those hiring the architects that you are the best one to do the job. You may be unable to compete for
the larger, more prestigious commissions with the larger, established frms in your area. From the list of
projects that you developed during the market research, select smaller projects that larger frms may not
pursue. Compile a list of your direct experience related to those small projects. Determine a percentage
of those projects for which you feel your new frm could effectively compete. Include in your strategic plan
the number of staff needed to complete that work and the amount of fees necessary to support them.
Show a gradual plan so that by the end of the third year, you will have enough experience to compete
effectively with established frms for these building types. Your strategic plan should be in narrative form,
with charts showing projects and staffng for the duration of the three years.
The following are some critical questions to consider:
Will there be enough projects in your target market to support your frm in the near future?
How will you be able to convince an owner that hiring you will be the best solution to his needs?
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
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Human Resources/Staff Planning
Supplemental Experience for eight (8) Elective IDP Hours
In this scenario, you have risen rapidly and now fnd yourself the managing principal of your 15-person
(architectural staff) frm. One of your responsibilities is staff planning. In Exhibit 4A-5, you will fnd a list of staff
members your frm employs as well as a list of current projects with their respective phase of completion.
Using the techniques and examples described in the narrative of this section, prepare a fctitious offce-
wide staffng plan for the next six months. Determine if you have enough staff to complete the work or if
hiring more staff is required.
The following are some critical questions to consider:
Each project must have a principal, a project manager, and other staff assigned to it.
No single person should be committed to a project load that results in more than 40 hours per
week.
Each project must be planned to be completed on schedule.
Each project must be planned to make a proft.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
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Compensation
Supplemental Experience for eight (8) Elective IDP Hours
In this scenario, you are responsible for hiring new employees at your frm. You have interviewed a series
of candidates for an Intern Architect position. During the course of the interviews, you began to learn that
the market value in your area of Intern Architects is higher than what you pay your current interns. This is
confrmed when you decide to make an offer to the top candidate, who wont make a move without a salary
that is $5,000 higher than your highest interns salary. This is a common occurrence when the market for
Architects is good, resulting in a buyers market. You have no choice but to hire this intern, in order to
satisfy the requirements of your current contracts, and the other candidates are not less expensive.
Your selected candidate has an existing annual total compensation package that can be found in Exhibit 4A-6.
He is receiving offers of a $50,000 salary from other frms.
Your assignment is to come up with an attractive offer to your selected candidate, and to be sensitive to
the existing interns in your offce.
Be sure to consider the following questions:
Put yourself in your employers shoes. Increasing all salaries across the board is not a viable
business option. What would be a creative plan that would be enough to lure this candidate to your
frm, but that does not alienate your existing staff or break the bank?
Which benefts listed in Exhibit 4A-6 are variable, and which are not, to the extent that changes will
affect all employees?
Which benefts will have the most impact on a young intern?
Prepare an offer letter showing the total compensation package as above. Be aware that policies such
as health, life and dental insurance premiums, paid time off, and 401k plans are usually applied to all
employees, so any changes to that will have other fnancial affects to the frm as a whole. In addition,
come up with a plan that you can present to your other interns.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
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Legal Issues for Architects
Supplemental Experience for eight (8) Elective IDP Hours
In this scenario, your frm has been doing well, and reached the point where the existing staff cannot handle
all of the work under contract. You decide to hire an additional intern to fll the staffng needs.
Resumes have been reviewed and narrowed down to two candidates. Based on the interviews and
materials provided, decide who to hire.
This activity is geared toward understanding appropriate interview questions and the basis upon which you
can make a decision.
Please reference the following sources:
The Architects Handbook of Professional Practice, 14th ed. Chapters 7.1 - Human Resources Management and Chapter
7.2 - Recruiting and Hiring
Human Resources Best Practices, AIA Architects Knowledge Resource (AKR)
Society for Human Resource Management, Sample Interview Questions
Review the notes for two different candidates in Exhibit 4A-7. Prepare a memo to the hiring manager/
partner which summarizes the interview process, gives your recommendation for which candidate to hire,
and provides reasons why you have made that selection. Research state labor laws, including maternity
leave, and include that in your memo.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
Activity - Elective
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Financial Operations Management
Supplemental Experience for eight (8) Elective IDP Hours
Understanding the fnancial responsibilities associated with the operation of a business includes the complexities
related to employee benefts and their impact on the operating cost and the bottom line. In this scenario, you are
the offce manager at your frm and you are responsible for the selection of the benefts package available to the
employees as well as the basic insurance coverage the frm provides for worker health and safety.
All of these programs have a cost associated with them, which is typically shared between the employer and
the employee. Determining which percentage each party must contribute to these programs is important
to the operation of the frm. Its leadership must make the fnal decision on which vendor to use, which
programs to make available to the employees and the associated costs to be covered.
If you are employed with a frm that provides a choice of the type of insurance programs available, or if your
frm has only one choice available, you will begin to understand the reasons when you complete this activity.
You will focus on the health insurance benefts available to employees. Also, disability and life insurance
benefts are usually available and you should list these along with the health insurance since they are a part
of the total benefts cost exposure to a frm. Schedule a meeting with your benefts director, partner, offce
manager, etc., to learn the basics of the insurance program and the options that are considered and offered.
Understand the offce you work for has invested a substantial sum in the evaluation of the programs from the
standpoint of diversity, availability in your working area, fexibility to meet the needs of all of the employees,
and the cost of the program. Typically, a frm uses specialty consultants to prepare the preliminary
information for evaluation, but the frm is responsible for the fnal selection of the benefts offered.
Research the current program(s) offered, and if possible, previous ones. Using these for comparison
purposes should provide information that is readily available. Prepare a simple chart listing the benefts
offered, but focus on the health insurance program in depth. List the positive and negative points
compared side by side. You should consider all aspects of the program(s) including a minimum of:
Benefts offered health, vision, dental, etc.
Levels of coverage (variety of programs available)
Selection of primary and specialty doctors
Emergency service considerations
Range of service availability (geographical boundaries)
Location of doctors to employees (convenience)
Arranging for visits to specialist (Are referrals required? Does it vary with the program available?)
Deductible (co-pay) cost
Maximum beneft amount per employee
Annual cost of each program, to the employee and to the frm
How does the frm pay for the beneft?
Can the cost be a pre-tax expense? What does this mean to your bottom line?
Cost for a single employee
Cost for a couple
Cost for a family
Option out What beneft is realized if you do not enroll in the program
Add other topics you discover as you prepare your research
Conclusion and selection of the program you would recommend.
Share your work with your IDP supervisor or mentor and make suggested changes.
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Lack of Experience Affects Credibility
Supplemental Experience for eight (8) Elective IDP Hours
In this scenario, you graduated from architecture school a few months ago and were hired by a frm that is
designing a building for construction in another state. This is the frst project the frm has done in that state.
The project architect is a competent person with many years of experience; he does not have much time for
schoolies, as he refers to recent graduates. In your work on the construction drawings, you notice a design
condition that does not violate the building code in your state but does violate an amendment to the code in
the state where the building will be built. You are aware of this amendment because you went to school in
that state and are familiar with the building code.
You bring this violation to the attention of the project architect. He shows interest until you tell him that you
learned about this particular violation in school, at which point he dismisses it. If the drawings go out for
bid and the violation is discovered during the review for a building permit, the resulting delay would cause
additional costs to your frm. If a permit is issued and the violation is discovered during construction (which it
surely would be), there would be more delays and more costs to your frm and to others.
Consider the following circumstances:
Your offce does not have a copy of the amendments to the code of the state in question. The
amendments have been ordered but have not arrived.
If you report the violation to a senior partner, you will offend the project architect, whose evaluation
at the end of your trial period will affect your future in this offce. The frm stresses using the chain of
command to enhance the effciency of its operations. Going over someones head is not looked upon
with favor.
If you persist with your objection to the project architect, you run the risk of annoying him. Your
relationship with him is already shaky.
Your failure to do anything beyond making your original observation to the project architect will likely
result in delays in the project and additional costs that would otherwise be unnecessary. You could
be faulted for failing to pursue the issue. The client is considering your frm for other projects; glitches
in this project would not impress him.
Please reference the following source:
AIA Code of Ethics and Professional Conduct
In a narrative, explain whether there are ethical considerations in this situation or it is simply a case of
protecting yourself versus protecting the frm. If issues are involved that are addressed in the AIA Code
of Ethics and Professional Conduct, what are they? What action you would take at this point and why.
Explain how a redesign would affect the project.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
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All in the Family
Supplemental Experience for eight (8) Elective IDP Hours
In this scenario, the bids are in for a high-end condominium project for which you have provided architectural
services. The selected contractor identifes the landscape irrigation system supplier for the projectit is your
sister-in-laws frm. Not such a big deal, you think at frst, as her company has over 15 years of experience
in the feld, but it is a large contract.
Please reference the following source:
The Architects Handbook of Professional Practice, 14th ed. Chapter 12.4 - Bidding or Negotiation Phase
View and download the following sample document for reference:
AIA 701, Instructions to Bidders
Review the above source. Write a report to share with your frm principal that answers the following
questions and explains your reasoning:
Is there a potential confict of interest?
The appearance of a confict of interest?
Should you disclose your relationship to the subcontractor?
Should you formally object to your sister-in-laws frm as the supplier? Or is it better to say
nothing?
What legal, ethical, and practical issues should you address and how should you record them?
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
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Design Excellence vs. the Clients Best Interest
Supplemental Experience for eight (8) Elective IDP Hours
In this scenario, you are working on the design of a new art museum for a long-time client and friend who is the
executive director for the museum. The client has placed responsibility for the project team in your hands and
made it clear the client will be guided by your judgment about what is best. The entire project team, including
the cost estimator, reports to your frm, and all information from the team to the client goes through you.
The executive director is answerable to the board of directors. Some of the board members are particularly
sensitive to issues that affect the community at large. They insist that they be kept current with any issues
that may cause a controversy or generate headlines in the newspaper, good or bad. The executive director
has asked you to keep her in the loop regarding any issues that may impact the community. She can then
present them to the board and be able to address any controversy. The board will have full knowledge of the
situation beforehand.
During schematic design you develop a concept for the building envelope that includes a dramatic roof
form and extensive use of a curtain wall system. You recognize there are signifcant costs associated with
these ideas, but you can stay within budget by shrinking the galleries to the program minimum, stripping the
interior fnishes and millwork (including storage), and minimizing landscaping and other parts of the budget.
You are aware these cuts will mean the completed museum will not be as good a space to present the art
in the short term, but some members of the architecture team argue that most of the cuts can be added
back over time. Moreover, you know the client will be very pleased if the project is published or wins design
awards.
Does allocating a signifcant part of the project budget to creation of an attractive building envelope violate
the professional code of ethics? Do you owe your client a clear discussion of the costs and benefts of each
major design decision? As a professional, where do you draw the line between the best interests of the end
user and creating a structure that will be an important architectural asset in the community?
What other program options are available to you and your client at this stage of the design?
Please reference the following source:
AIA Code of Ethics and Professional Conduct
Write a memo to the executive director of a minimum of 400 words, outlining the situation and include the
following:
The reasons for your approach to the design of the museum.
If any design options are available that might better ft the program requirements of the board.
Share your work with your IDP supervisor or mentor and make suggested changes. Document the fnal
version as a PDF.
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Exhibit 4A-1
Exhibit 4A-2
Weekly Tracking Chart
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Exhibit 4A-3
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Exhibit 4A-4
Salary Cost
(Use AIA Information)
Salary Cost
(28% of salary)
Operation Cost for Rent, Supplies, Etc.
Partner / Owner Health Insurance Professional Liability Ins. (3.5%)
Senior Staff Life Insurance Offce Rent ($22 per sf / year)
Staff Dental Insurance Utilities ($5 per sf/year)
IS Staff Vision Insurance Computer Hardware - ea workstation $650 /yr
Receptionist Prescription Plan Computer main eqpt. - $200 per workstation
Administrative Staff Disability Insurance Computer Software - $900 each workstation /yr
Accounting Staff Vacation Drafting Supplies - $80 / person
Support Staff Holidays Plotter ($8000 ea) and Printers ($1200 ea)
Maintenance Staff Sick Leave Offce Furniture - $2500 each, $600 /year
Marketing Staff time Personal Leave Offce Supplies - paper, etc $250 per emp./year
401K Phone System - $10000 annual cost
Education / Exam Internet - monthly $200
Other Leave jury, etc. Marketing Cost - travel, supplies (5%)
FICA, etc. Accounting & Tax Preparation Cost (2%)
Attorney Fees for Contracts (3.5%)
Professional Registration Fees for each state:
Estimate at $100 per person/state
Professional Society Fees (AIA, CSI, etc.):
Estimate at $450 per person registered
Estimate at $250 per person non-registered
Training cost computer, etc.:
Estimate $150 per person
CEU training cost - $150 per person
Offce functions holiday party, etc.:
Estimate at $75 per person per event
Professional Meetings (AIA, CSI):
Estimate $20 per person per event
Professional Society Functions, etc.:
Estimate at $150 per person per event
Bonus (optional if proft exists)
Taxes (on proft) assume 35%*
*Assume taxes will be paid on total income remaining after all salaries, beneft, and operating expenses are
deducted. If a bonus is paid from the profts, it will reduce the profts upon which taxes must be paid.
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Exhibit 4A-5
Current Employees
Name Category
De Shaun Intern I
Jennifer Intern I
Jay Intern II
Louis Intern III
Juan CAD Drafter
Julius CAD Drafter
TC Architect I
Charles Architect II
Victoria Architect III
Jayne Project Manager
Trey Project Manager
Emily Associate
Laura Associate
Mies Principal
IM Principal
Current Projects
Project Name Current Phase
First Longshoremans Bank Construction Administration
French National Fry Factory Construction Administration
Nicholson County Offce Building Bidding
Gulf War Veterans Memorial Construction Documents
State Road Maintenance Storage Building Construction Documents
Bauhaus University Student Union Construction Documents
Gramps Retirement Community Construction Documents
St. Georges Catholic Church Design Development
Vacation Inn Motel Design Development
Edwards Residence Schematic Design
St. Alices Medical Center Programming
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Exhibit 4A-6
Candidates Current Compensation Package
Salary $45,000
Health Insurance (paid by frm) $2,500
Paid Time Off 15 days/year
Christmas Bonus (at discretion of frm) $2,000
Life Insurance (paid by frm) $500
401K plan (match up to $1,000) $1,000
Dental Plan (paid by frm) $750
Total Annual Value $51,750 + Paid Time Off
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Exhibit 4A-7
Candidate A Candidate B
She arrives on time, appropriately dressed, and
appears to be expecting a baby.
She arrives 15 minutes early, appropriately dressed,
and rather nervous.
You ask her about her experience, and from her
answers and work examples it is obvious she has a
level of skill that is acceptable.
You ask her about her experience, and from her
answers and work examples it is obvious you would
prefer a little more architectural offce experience.
Her portfolio shows moderately creative ideas and
excellent drawing ability to express her concepts.
You ask her about career goals and she says
she would like to pass her registration exam and
continue working. She would like to have her own
small frm at some point. She is comfortable during
the interview and is not nervous when discussing
her experience and goals.
She takes time to explain how she worked as a
clerk for a contractor when she graduated from
college. She handled the shop drawing process,
coordinated the subcontractors submissions by
checking them against the architects drawings and
specifcations. You are pleased with the experience
she describes and her answers indicate she has a
good understanding for the shop drawing phase of
architecture and construction.
You explain the position and the need for someone
to start working with the frm soon and to be
available to share the workload in the offce.
You ask her about her career goals and she says
she would like to pass her registration exam and
continue working as she considers architecture her
career. The initial nervousness has given way to a
conversational and respectful discussion.
She says she doesnt see any problem and that
her experience has provided her with the skills
necessary to perform the job. She is planning on
taking sections of the registration exam during the
next six months.
You explain the position and the need for someone
to start working with the frm soon and to be
available to share the work load in the offce.
She asks about vacation accrual and time off to take
the registration exam.
She says she doesnt see any problem in fulflling
the needs of the position, and her work experience
has provided her with in understanding of the skills
necessary to perform the job.
You explain vacation accrual and the frm provides
24 hours per year for registration exam. Anything
else is on the employees time.
She says she is getting married in four months. She
realizes the work load of the frm, but her date is set
and she will need one week off for the wedding and
honeymoon. She offers to put in extra time before
the wedding to share the load.
You thank her and let her know you will contact
her with a decision after the other interviews are
completed and after you contact her references.
You explain you will take that into consideration in
making your decision.
You explain the company benefts package to her
and ask if she has any questions.
You thank her and let her know you will contact
her with a decision after the other interviews are
completed, and after you contact her references.
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2013 | Emerging Professionals Companion
4B
Leadership &
Service
activities - core*
introduction
519
520
514
515
516
517
518
514
502
Wii for Seniors
Non-Prot Housing Corporations
Teaching Architecture in Schools
Sustainability of a Historic Structure
Ethical Standards for a Public Ofcial
*A maximum of 40 hours of core credit may be earned in this experience area.
narrative 503
activities - elective 519
Becoming a Mayor
Mentoring an Architecture Student
exhibits
-----
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resources
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Download the current Intern
Development Program (IDP)
guidelines at www.ncarb.
org/Experience-Through-
Internships.aspx.
The American Institute of
Architects. Demkin, Joseph A.,
ed. The Architects Handbook of
Professional Practice. 14th ed.
Hoboken: John Wiley & Sons,
2008.
The American Institute of
Architects. Demkin, Joseph A.,
ed. The Architects Handbook of
Professional Practice. 13th ed.
New York: John Wiley & Sons,
2001.
The American Institute of
Architects, The Architecture
Students Handbook of
Professional Practice. 14th ed.
Hoboken: John Wiley & Sons,
2009.
Introduction
This chapter contains expanded opportunities for professional
development related to the feld of architecture. It addresses the ever-
shifting nature of practice, the diverse abilities and roles of architects
and, most important, the potential for interns to assume leadership. This
chapter is also characterized by the freedom to choose how you as an
individual can make contributions in the world as an emerging architecture
professional. The following information is taken from the NCARB IDP
Guidelines:
Leadership And Service
Minimum Leadership and Service Experience: 80 Hours
(Maximum Allowed: 320 hours)
Defnition: These tasks will increase your understanding of the people
and forces that shape society, as well as augment your professional
knowledge and leadership skills. Interns will fnd that voluntary participation
in professional and community activities enhances their professional
development. Community service does not have to be limited to
architecture-related activities for you to receive these benefts.
Tasks
At the completion of your internship, you should be able to:
Develop leadership skills to enable successful practice
Identify and articulate leadership traits required to maintain a
successful and healthy offce environment in an architecture frm
Contribute your talents in a community-based organization to
improve the quality of life
Knowledge Of/Skill In
Community leadership/civic involvement
Creativity and vision
Entrepreneurship
Ethics and integrity
Interpersonal skills (e.g., listening, diplomacy, responsiveness)
Managing quality through best practices
Mentoring teaching others
Personal time management
Service to the profession (e.g., AIA, NCARB)
Supervising
Team building, leadership, participation
notes
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Narrative
Leadership and service opportunities allow you to contribute your talents responsibly to community-based
organizations with the goal of helping to improve the quality of life in the community. Some opportunities will
be design oriented, some not. This is a beginning, not an exhaustive list, to initiate thoughts and ignite your
passion that will make service worthwhile to you and the community you serve.
Leadership and service are vital components of the architects education in the near term and for lifelong
development. What is not easily understood by the practitioner are the mutually benefcial aspects of
community service that do not tie to project procurement, but those that increase ones skills at leadership,
collaboration, networking and mediation. These skills enhance ones abilities to effectively practice
architecture, lead a frm and be seen as a credible leader on professional and community matters. These
skills may well help you to generate more business, by your visibility as a catalyst for new projects. Service
length can vary from a day to months, to several years. Helping others can be extremely gratifying.
As you do service work remember that in most states the title Architect is protected and reserved for
those licensed to practice. Be certain to check with your states Registration Board before going out in the
community and calling yourself an architect or even an intern architect. The Board should have a term that
is used in your state to designate those with degrees in architecture who have yet to pass the licensure
examination.
Understanding the Term Professional
The term professional may not have been a part of your architecture school education, or you may have
received a partial picture. Classes in professional practice tend to focus on business management or even
more narrowly on contracts and legal concerns. It is of vital importance that you understand the rights and
responsibilities of an architect. Our society has loosely used the term professional. While a professional
athlete may be distinguished from an amateur by the money they receive by playing their sport, there are
fundamental criteria for defning professionals. As stated by Wasserman, et al., in Ethics and the Practice of
Architecture, to be a professional all of the following criteria must be met:
University level education in a special area of knowledge that is central to the profession being discussed
Internship and supervised entry level performance in order to master application of that knowledge in
practice
Knowledge and practices that require the unique exercise of learned judgment for each new situation
(rather than applied technical knowledge)
Establishment of disciplinary identity and uniqueness of the professional group through the
establishment of professional organizations, journals, systems of education, and standards for
licensing
Autonomy, earned by the profession and recognized and granted by society through state licensing,
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Wasserman, Barry L., Patrick
Sullivan, and Gregory Palermo.
Ethics and the Practice of
Architecture. New York: Wiley,
2000.
Boyer, Ernest L., and Lee D.
Mitgang. Building Community:
A New Future for Architecture
Education and Practice: A
Special Report. Princeton, NJ:
Carnegie Foundation for the
Advancement of Teaching,
1996.
in defning and mastering the knowledge and practice of the
profession, resulting in self-policing with regard to the standards of
practice and ethical conduct having the knowledge and expertise
necessary for the well-being of persons in Society.
By this defnition, the number of professions is reduced to a handful.
Contemporary standards list law, medicine, architecture and engineering
as professions. Traditionally university professors, ministers and members
of the military have been included in this tightly defned group.
In the Carnegie Foundations Boyer and Mitgang report, Building
Community: A New Future for Architecture Education and Practice, says
that beyond this defnition lie the two cornerstones of professional standing
the duty to provide public service and to merit trustworthiness. These are
based on three conditions:
The complexity of the knowledge and expertise that professionals
hold
The complex practices that are requisite for research and
knowledge application
The expectation of provision by the profession of necessary
services and access to them by society and individuals who do not
hold that knowledge
Code of Ethics
The NCARB Core Values pertain to the protection of life safety and public
welfare and the architect is legally bound by the individual state licensing
laws. For example, in Minnesota they include:
Personal conduct
Confict of interest
Improper solicitation of employment
False or malicious statements
Knowledge of improper conduct of others
Action by another jurisdiction
Employment on the basis of merit
Misconduct
Registration
Responsible charge and direct supervision
Within these categories are laws concerning moral turpitude, plan and
document stamping, gifts from contractors, receiving compensation
form multiple parties on one project, and regulations concerning a frms
practice of landscape engineering, engineering, or the like without having a
licensed partner or employee in the feld.
The AIA Code of Ethics and Professional Conduct also concerns life
safety and public welfare and professional interactions between architects
and colleagues but it goes on to discuss broad issues such as seeking
aesthetic excellence and respecting the environment. The Code was frst
written in 1909 and went through several revisions. In the early 1980s it
was suspended following a Supreme Court Ruling, a revised Code was
issued in 1986. The very frst version forbade design build, paid advertising
and entering in design competitions not based on the AIA principles.
notes
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Trustworthiness is often tested in the area of service. Not only must you be diligent in meeting commitments,
be it appearing on time and well prepared, but you must also avoid any fduciary conficts, real or perceived.
Your ethical behavior is at the root of your trustworthiness and it needs to be upheld in every one of your
actions.
The NCARB Rules of Conduct might be of value on your reading list. While they do not directly apply to
service to the profession or the community, they do lay out rules that will apply to your professional life as
soon as you become registered. Some states have adopted these Rules as Model Law and use them as
is other states have added or incorporated them into their own regulations and statutes. Check your states
code of ethics or code of conduct.
With that background, professional service takes on an entirely new meaning. The professional should
exhibit the benefts of architecture at its highest and best.
In professional service you will be volunteering in situations where you promote or enhance the profession.
You may be working with others who are interested in the feld, working toward their licensure, or those who
are already architects. In this type of service you might be covering some of the same broad areas as in
public service, but there will always be an architectural aspect.
Even though you may not be a member, AIA is an invaluable resource to guide your professional behavior.
As stated in the AIA Code of Ethics and Professional Conduct in Canon II, Obligations to the Public,
Members should be involved in civic activities as citizens and professionals, and should strive to improve
public appreciation and understanding of architecture and the functions and responsibilities of architects.
Below are listed some types professional and community services available to you in most regions. These
are categorized as mentoring, education, politics, civic organizations, affliations with allied felds, and
continuing education. Professional service activities are frst, community service opportunities follow.
Professional Service
Mentoring
Mentoring involves individuals willing to help others to reach their full potential through teaching, coaching
and nurturing. The AIA Code of Ethics encourages members to nurture their fellow professionals as
they progress through all stages of their career, beginning with professional education in the academy,
progressing through internship, and continuing throughout their career. (Canon V).
Mentoring was practiced most often in the tradition of apprenticeship, now best illustrated by the medical
professions internship and residency requirements. There are two positions, the mentor who guides,
teaches and encourages the protg who benefts from this interest and care.
Apprenticeship
Mr. Demeles grandfather was an indentured apprentice to an Architect in late 19th century England. While
todays interns may object to the regimen of the IDP requirements these pale when contrasted to indenture.
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Learn more about mentorship:
www.aia.org/mentorship
The AIA offers a suite of tools for
effective decision-making when
considering pro bono work:
AIA Pro Bono Services
The formal letter of indenture can be paraphrased as follows: (the then
seventeen year old) of his own free will and with the consent of this parents
is placed and bound as apprentice tofor four yearsshall faithfully and
diligently serveand willingly obey the lawful directivessaid apprentice
shall not nor will at any timeabsent himself from the employment of
... nor will waste, misspend injure or destroy any of the monies, goods,
books, papers, writings, or other properties or effects of the saidand
that (apprentice) shall and will during the said term demean, conduct and
behave himself as a honest, diligent and faithful apprentice and that
(parents) shall and will provide the said apprentice with all apparel proper
for one in his station and with good and suffcient meat, drink, washing and
lodging and in case of his illness shall and will from time to time pay and
discharge all bills and expenses attending such illness in anywise and in
consideration for such service the said doth hereby covenant that he shall
and will according to the best of skill and knowledge teach and instruct
the said apprentice in the profession of an Architect and Surveyor.
Mr. Demeles grandfather traveled to Canada in 1911 and immigrated to
the United States in 1913. He went on to work with Burnham in Chicago
as an engineer on the famous Park and Boulevard system and then as a
Planning Consultant for the Golden Gate Bridge in San Francisco. Later
work brought him to Minneapolis and St. Paul, Minnesota. He eventually
settled in San Francisco, where he was known for his skills as a planner.
Unlike in the 19th and early 20th centuries where a career in one offce
was the norm, in todays job market it is more common to have multiple
jobs over the course of ones career. The more static career allowed for the
tradition of having a senior mentor who stayed above the protg until the
senior professional retired. During the tenure of the relationship more junior
members would fnd a mentor who might still be a protg themselves.
Today, multiple job situations are common and a new mentor is usually
sought at each new work environment.
The result is the same, knowledge and experience is passed from one
generation to the next. In todays ever changing technological world there
is a real chance that the mentoring will actually fow in two directions, down
from the mentor and up from the protg. The term for this up and down
exchange of information is called ladder mentoring. This creates a virtual
chain of mentors and protgs with multiple levels of experience. This is
one example in which the mentor and protg beneft from the experience.
Other benefts include the improvement of communication and leadership
skills, as well as a satisfaction from the experience that provides energy
and enthusiasm to both participants.
Peer Mentoring
The structuring of the mentoring may be formal or casual, often dictated
by the situation in which the relationship is established. A new learning
group model has appeared in response to the dearth of mentors. In these
relationships a single mentor works with a group of three to fve protgs.
Optimum success with these groups has been achieved where the mentor
becomes a partner in the learning as opposed to a teacher. This situation
also allows the protgs to begin a peer network.
notes
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www.epcompanion.org | Emerging Professionals Companion
Peer mentoring is another type of mentoring where you might:
Work with others not yet at your experience level. (Students, other interns, etc.)
Help those that practiced architecture abroad to acquaint them with U.S. practices.
Organize around a common goal in a study or networking group. Studying for the Architect
Registration Examination (ARE
: www.masterspec.com
McGraw Hill Construction, Sweets: http://products.construction.com
REED Construction Data, Smart Building Index: www.reedconstructiondata.com/smartbuildingindex
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