Quality Management System Master18 February 2014
Quality Management System Master18 February 2014
Quality Management System Master18 February 2014
TITLE:
SUBTITLE:
INDEX CHAPTERS
Document No.:
PROC 4.0
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
Signature:
Page 1 of 29
INDEX CHAPTERS
Identification
DESCRIPT ION
Page
Numbers
Amendment Record
2 of 29
POL 4.0
3 of 29
PROC 4.0
4 of 29
PROC 4.1
5 of 29
W.I 4.1
Outsourcing
6 of 29
PROC 4.2.2
7 of 29
8 of 29
Document Transmittal
14 of 29
15 of 29
16 of 29
17 of 29
Example of Index/Sub-Index
18 of 29
19 of 29
20 of 29
PROC 4.2.4
21 of 29
W.I. 4.2.4
22 of 29
23 of 29
Amendment Request
24 of 29
9 10 of 29
11 of 29
12 13 of 29
25 29 of 29
SUBTITLE:
AMENDMENT RECORD
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
Signature:
Page 2 of 29
AMENDMENT RECORD
Document and
page number
Revision No.
Effective date
Nature of revision
SUBTITLE:
Document No.:
POL 4.0
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
Signature:
Page 3 of 29
The Chief Operating Officer (COO), with the involvement of the Management Team of the CIMENTO
NACIONAL LDA, has taken the decision to establish, document, implement, maintain and
continuously improve a Quality Management System that meets the requirements of the
International Standard SABS ISO 9001:2008.
The basic principle of our company, portfolio, product standards, quality produce provides a high
reliability and complete customer satisfaction to meet customer demand.
Customer Policy:
Quality Management System Standard in the light of the development and improvement of the
process;
Qualified input supply sources and ensuring continuity of product quality through the use of
modern technology;
Employees education and knowledge and improve their skills.
In the selection of the efficient use of natural resources with the mission of the company employees as
well as the necessity for the implementation of the quality policy includes volunteering.
SUBTITLE:
Document No.:
PROC 4.0
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
Signature:
PURPOSE
This procedure defines how and by whom the Quality Management System is
established, documented, implemented, maintained and how it is continually
improved.
SCOPE
The scope of this procedure covers the entire Quality Management System and
all the processes in the company.
RESPONSIBILITY
It is the responsibility of the COO to establish the Quality Management System
and appoint the Management Representative to implement, maintain and
continually improve upon it.
A Quality Consultant has been appointed by CIMENTO NACIONAL LDA to
document the Quality Management System and to perform third party
assisted internal audits.
PROCEDURE
In order to address the general requirements the COO has:
a)
b)
c)
d)
e)
Page 4 of 29
SUBTITLE:
Document No.:
PROC 4.1
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
Signature:
Page 5 of 29
PURPOSE
The purpose of this procedure is to define the documented structure of the
Quality Management System as well as the extent and detail of documentation
required to meet the requirements of the company and the International
Standard.
SCOPE
The documentation requirements cover all the operations of the company and the
elements of the International Standard.
RESPONSIBILITY
It is the responsibility of the COO to determine these requirements.
PROCEDURE
The Quality Management System has a four tier documented structure contained
in one Master Manual as follows:1)
2)
3)
4)
(Pol)
(Proc)
(W.I.)
(SD)
The documents in use have been identified as necessary to comply with the
International Standard whilst addressing the needs of the company to control its
processes.
W1 4.2.3 (a)
SUBTITLE:
OUTSOURCING
Document No.:
W.I. 4.1
Effective Date:
Page 6 of 29
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
Signature:
Responsible
Person
Lead Technician
b)
Lead Technician
c)
Lead Technician
d)
Human Resources
e)
Human Resources
f)
SUBTITLE:
Document No.:
PROC 4.2.2
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
Signature:
Page 7 of 29
Quality plans are considered to be an integral part of the Quality System unless
the customers requirements are more extensive than the Quality System
documentation parameters.
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
Signature:
Page 8 of 29
RESPONSIBLE
Originator /
Compiler
Originator /
Compiler
ACTION
New Doc
PROC / W.I
External
Document
Draft
Draft
Document Control
Officer
Interested &
Affected Parties
Document Control
Officer
Originator /
Compiler
For Approval
YES
Final Draft on Master List
Document Control
NO
Consultant /
Nominated Repr. /
Management Rep.
Proposed
Amendment
For Evaluation
YES
W.I. 4.2.4 (b)
Amend
Authorization
Consultant /
Approving Officer
Amendment Records
W.I. 4.2.3 (g)
Document Control
Officer
Document Control
Officer / Recipient
Register
Master Copy
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
Signature:
Page 9 of 29
PURPOSE
It is the purpose of this procedure to define who controls documents and data
and how.
SCOPE
The scope of this procedure covers all quality documents including Customer
Specifications and Drawings as well as manuals, forms and data sheets
referenced in this document.
RESPONSIBILITY
It is the responsibility of the Document Control Officer to control documents and
data.
PROCEDURE
1. All documents contained in the Quality System will be typed or filled in by
ink on the standard format.
2. No changes to documents may be made in pencil, by the use of
correction fluid or without proper authorisation.
3. All documents will carry the red CONTROLLED COPY stamp to prevent
uncontrolled photostats.
4. An amendment record will precede all Policies in the manuals.
5. The documents are located as specified on the master list
6. All documents are authorised by the COO or his delegated representative
unless otherwise specified.
7. The distribution of documentation or revised documentation is managed
in accordance with procedure.
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
Signature:
Page 10 of 29
Rev
Effective Date:
Authorised by,
Name:
Signature
Compiled by:.
No. of Pages:
9. All forms contained in this manual are in the form of master examples, filled
in copies are filed in the Quality Record Files.
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
Signature:
Page 11 of 29
DOCUMENT
TITLE
REV.
NO.
ISSUED TO /
SITUATED AT
SIGNATURE
DATE
RECALLED
DATE
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
Signature:
PURPOSE
The purpose of the procedure is to ensure that all documentation issued with
regard to the quality of the products is controlled.
SCOPE
The procedure outlines the steps to be taken when documents are issued.
RESPONSIBILITIES
It is the responsibility of the Document Control Officer to carry out the following
functions:1.
Ensure that documents are generated, issued and to revise all documents
that are related to the quality of the product.
Page 12 of 29
2.
Retrieve, record and destroy all controlled documents that have been
revised or are outdated.
Maintain and update distribution lists, (Master List)
3.
PROCEDURE
1.
2.
3.
4.
5.
6.
7.
8.
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
Signature:
Page 13 of 29
Data Control
8.1
8.2
8.3
Code Lists
PROC 4.2.3
PROC 4.2.4
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
Signature:
Page 14 of 29
DOCUMENT TRANSMITTAL
To:
...............................................................
Date:
.................
It has become necessary for the following controlled documents to be returned to the sender:
DOCUMENT NUMBER
SIGNED:
TITLE
RETURNED BY/ISSUED TO
DATE
OBSOLETE COPY
DESTROYED
RETURNED
AMENDMENT
RECORDED
DATE ACTIONED
ILLEGIBLE
SUBTITLE:
DOCUMENT CHANGES
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
Signature:
PURPOSE
The purpose of this procedure is to ensure that:a)
b)
c)
SCOPE
The scope of this procedure covers all Quality related documents.
RESPONSIBILITY
It is the responsibility of the compiler to initiate changes to review suggestions,
which have to be authorised by the Manager for approval by the Director before
implementation.
PROCEDURE
The control of changes is achieved by the use of the Works Instruction for
standard format, sub-index, amendment records, Master List, Document
Transmittal, Control stamps for External and Electronic Data.
All proposed changes to documents and forms must be marked draft and
reviewed by the Managers prior to verifying with the compiler who will formalize
the amended documents for approval by the Director, prior to implementation.
Page 15 of 29
The changes will result in a change in the Effective Date and Revision No will
increase by + 1. The nature of the change will also be recorded on the
Amendment Record. Changes will be made by striking through the deleted text
and entering the alteration in blue text, until the following revision; in which
case the previously revised text will become black and only the latest revision in
blue.
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
Signature:
The standard format of all quality related documents other than standard
business forms ensure the following:1.
2.
3.
4.
5.
6.
7.
8.
Page 16 of 29
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
Signature:
b.
Page 17 of 29
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
Signature:
Identification
DESCRIPT ION
Page 18 of 29
Page Numbers
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
Signature:
An amendment record that defines what if any amendments have been made to
which documents, as well as their nature, precedes all divisions of the
standard.
This record must be updated by all holders of Quality Manuals, Policies,
Procedures and Work Instructions and confirmed on the document transmittal
forms.
See copy of amendment record attached.
Page 19 of 29
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
Signature:
Page 20 of 29
AMENDMENT RECORD
Document and
Page Number
Revision No.
Effective Date
Nature of Revision
SUBTITLE:
Document No.:
PROC 4.2.4
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
Signature:
Page 21 of 29
PURPOSE
It is the purpose of this procedure to define how, for how long and by whom
quality records will be controlled.
SCOPE
The scope of this procedure encompasses all quality records including subcontractor and electronic media documents and/or data.
RESPONSIBILITY AND PROCEDURE
1.
Proc 4.13
SUBTITLE:
Document No.:
W.I. 4.2.4
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
Signature:
Page 22 of 29
HOW
1.
2.
3.
4.
5.
6.
7.
8.
SUBTITLE:
Document No.:
Effective Date:
Page 23 of 29
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
Signature:
DESCRIPTION
Quality Manual
Objectives (5.3),
NCRs (8.3),
Job Descriptions (5.5)
Customer Complaints (8.3)
Customer Satisfaction (7.2.3)
Production (7.5)
Purchasing (7.4)
Stocktaking (6.3)
Control of Measuring and
Monitoring (7.6)
Measurement & Monitoring
(8.2)
Analysis of Data (8.4,
7.5.1 (b))
Management Review (5.6)
SIGNED: .
RECIPIENTS
General Manager
BRANCH
All Staff
Reception & Sales
Factory Manager
General Manager
Bookkeeper /
Accountant
Factory Manager
Factory Manager
General Manager
General Manager,
Sales, Bookkeeper,
Reception, Factory
Manager or Quality
Clerk
Factory Manager
BY:
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Page 24 of 29
Copy No.
Approving Officer:
Signature:
1.
Nature of amendment:
2.
3.
Comments:
Responsibility:
COMPANY A:
COMPANY B:
COMPILER / CONSULTANT:
APPROVING OFFICER:
Name:
Signature:
Date:
Date:
SUBTITLE:
Document No.:
Effective Date:
Page 25 of 29
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
Signature:
SUBTITLE:
Document No.:
Effective Date:
Page 26 of 29
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
Signature:
SUBTITLE:
Document No.:
Effective Date:
Page 27 of 29
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
Signature:
SUBTITLE:
Document No.:
Effective Date:
Page 28 of 29
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
Signature:
SUBTITLE:
Document No.:
Effective Date:
Page 29 of 29
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
Signature: