M PL E: Alertness
M PL E: Alertness
M PL E: Alertness
O N T H E J O B A N D A T H O M E
Ring-necked Pheasant
CHARACTER FIRST!
Praise
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Praising Alertness
Often the most meaningful words of encouragement are those which were
not prepared ahead of time, but are spontaneous. A prepared statement is
fashioned to achieve a designed result. A spontaneous comment, however,
communicates greater sincerity.
Do not neglect to prepare words and notes of praise as appropriate. Care-
fully thought-through commendations of those who demonstrate charac-
ter can be a powerful form of encouragement. However, your casual and
spontaneous comments will reveal to those around you whether your
admiration of character is genuine, or if it is simply a veiled attempt to
modify behavior.
Following are some examples of how character can be spontaneously
praised:
As phone messages are handed to a manager just returning from a meeting,
he glances at them and remarks, I appreciate the way you capture the essence
of these calls and take down critical details. It helps me know how to prepare
before returning the call.
Walking out of a customer site, two repairmen board their truck, and one
says to the other, That was a tough job. I was completely stumped until you
noticed that tiny stress fracture.
In both examples above, the quality of alertness was being praised. In nei-
ther, however, was the word alert even used.
Praise does not have to specify the name of the quality or qualities being
commended. In fact, saying I appreciate your alertness does not communi-
cate the same sense of understanding and genuine feeling conveyed by
saying I am grateful for your commitment to details.
If the name of the character quality is used, it should be used in a context
that amplifies the meaning of the term, such as saying Thanks for being
alert to pick up on the details I missed.
Similarly, one could compliment a hand-eye-coordination-intense project
by saying Good job. That took an unusual degree of alertness. In this exam-
ple, the project itself provided an obvious context that defined the term
alertness.
Encourage character by praising those who exhibit it. However, avoid
cookie-cutter statements or terminology that lacks meaning. Be alert to
opportunities for spontaneous praise.
Alertness Guides
Attention
Our mind can give attention to only so
much information within a day. Never-
theless, the more responsibility a person
shoulders, the greater the number of details
which accompany that responsibility.
Under growing responsibilities, the char-
acter quality of attentiveness becomes
increasingly important. By attentiveness, a
person learns to concentrate on one per-
son or task at a time without being dis-
tracted by others.
However, the quality of alertness also
becomes increasingly important. By alert-
ness, a person keeps her finger on the
pulse of a vast number of areas without
giving full attention to any of them
unless she notices something which
requires specific attention.
Alertness is like peripheral vision. It
serves to keep you aware of your sur-
roundings while you focus on one particu-
lar object.
Alertness in leadership is much like sitting
at a control panel covered with dials. As
the number of dials increases, the leader
needs to know how quickly to scan all the
dials to notice if something is wrong (or
unusually right).
Through well-developed alertness, we can
focus our attention productively on the
greatest needs, while remaining alert to
new developments.