Epicor ERP Hardware Sizing Guide WP ENS

An Epicor White Paper
ERP 10 Hardware
Sizing Guide
ERP 10 Hardware Sizing Guide
Table of Contents
Introduction...............................................................................................1
Hardware sizing guide for up to 15 user load............................................2
ERP 10 Hardware sizing guide (up to 50 user load)................................4
ERP 10 Application usage Load Expectation (up to 50 user load)..............5
ERP 10 Hardware for up to 200 user load..............................................6
ERP 10 Application usage Load Expectation (up to 200 user load)............8
ERP 10 Application Server/Hypervisor/Reporting Server...........................9
ERP 10 SQL Server.................................................................................10
ERP 10 Hardware sizing for up to 2,000 Users.....................................12
ERP 10 Hardware sizing for up to 4,000 Users.....................................12
Scale Out Configurations.........................................................................12
ERP 10 Virtual Appserver on VMware...................................................13
ERP 10 Virtual Appserver on Hyper-V....................................................14
ERP 10 Virtual SQL Server on VMware..................................................15
ERP 10 Virtual SQL Server on Hyper-V...................................................16
ERP 10 Hardware sizing on Virtual Servers............................................17
Hardware Requirements for Other Epicor Systems...................................17
Other Epicor Systems...............................................................................18
Network...................................................................................................19
Appendix..................................................................................................21
b
Introduction
Welcome to the Epicor ERP 10 Hardware Sizing Guide. The goal of this guide is to
provide a practical approach to sizing your Epicor ERP 10 application and database
server to obtain the best performance possible from your Epicor software. It will
also help you plan for the future growth of your system.
The key to success in getting your hardware sized correctly is to define your
application load correctly and then to match it with the appropriate hardware
resources. Choosing a hardware architecture which can grow as your business
and/or application load grows is also important.
It is very difficult to accurately come up with a hardware recommendation that
matches your unique application usage. Many of our customers find this guide
very useful and accurate after they have followed all the steps described here.
There are cases where the provided recommendations may fall short for whatever
reason. It is therefore very difficult to guarantee or imply that the hardware
purchased using this guide will solve your unique business requirements. To
improve the odds of success, we highly recommend that you work with the Epicor
Technical Solutions group and implement their hardware sizing recommendations.
This guide is meant for customers buying new hardware and software so we
recommend latest software versions supported by Epicor ERP. If you want to
determine if other versions of software are supported then please contact Epicor
technical support.
Please note that you should consult Epicor Technical Services for High Availability
and Business Continuity customer requirements as this sizing guide cannot get
into details of that topic.
Hardware sizing guide for up to 15 user load

Table 1
Small ERP
ERP 10 Physical Server. This configuration can support standard load of 15 Office + Data
collection users. See table 2 for the definition of standard load.
Operating System & SQL Server Windows Server 2012 Standard Edition SQL Server 2012 Standard Edition (supports up
to 16 cores on Standard SKU)
Applications
Epicor ERP 10, Epicor Web Access (EWA), Enterprise Search (ES),
Epicor Social Enterprise (ESE)
Processors
1 x CPU socket recommendations:

Intel Xeon E5-2450 v2 2.50GHz, 20M Cache, 8.0GT/s QPI, Turbo, 8C, 95W
It is recommended to leave Hyper-Threading enabled (check BIOS settings).
Disable Power Saving options and C-States in BIOS. Enable Turbo Boost.
Memory (RAM)
32 GB ECC
Storage Option #1 - HDD and
2 x 146GB 15k RPM HDDs in RAID 1, 3 Gbps, 4 x 200GB SSDs in RAID 1 or 10, 3 Gbps
Operating system and page file on HDD SQL Database and reports on SSDs.
SSD (Recommended)
Note - MLCs are cheaper than SLCs. SLCs are more reliable. MLCs are getting better by the
day, if you maintain a warranty coverage on Enterprise MLC SSDs then you can purchase
MLCs.
Storage Option #2 (you can use
this option if your SAN passes
the SQLIO test)
Existing Storage Area
Network (SAN)
To find out if your SAN delivers sufficient performance for SQL database, see the Testing
the performance of an existing SAN section in the Appendix for details on how to run a
storage benchmarking tool (SQLIO).
Required SQLIO results at all times including during peak load from other application
usage on the SAN:
Database drive letter (location of SQL
mdf file):
Must be able to deliver at least 100MB/sec at a latency of less than 5ms.
Transaction log drive letter (location of SQL log file):
Tempdb drive letter (location of SQL temp db file):
Network
For good network performance, use 1 Giga bit (or faster) network cards.
To ensure that network latency is as low as possible between the Epicor application
server and the SQL database server, add at least two network cards:
One dedicated network card that is directly connected to the SQL database
(Cable from network card to network card).
One dedicated network card that is connected to the LAN (and is processing all network
traffic except SQL
database traffic).
Table 2
Load expectation for up to 15 user load (Small ERP)
Application Usage
Load Description
Interactive Application Load
Typical application usage by end-users using ERP 10 via Smart Client and/or
browser and / or mobile devices.
Automation and heavy processing
If you are processing more than 25K transactions (insert, update or delete) in any
one hour period of the working day then schedule this activity to less busy time of
the day. 25K transaction is the sum total of all sources of automatic processing.
1. Epicor Service Connect (ESC)

2. Imports (e.g. PO, Sales Order, AR
invoice and Shipping)
3. Automatic updating of data not
covered by ESC
4. Heavy reporting.
Custom Code (BPM is not counted
as Custom code)
If this activity cannot be scheduled to less busy time of the day then please discuss
the server sizing with Epicor technical services.
Heavy and concurrent reporting should be scheduled to less busy time of the day or
on a separate reporting appserver.
No (If yes then discuss the increase in usage with Epicor technical services)
In-house custom application

running on Epicor ERP 10 machine
and/or using Epicor ERP 10
database and/or Epicor ERP 10
appserver directly
MRP (Manufacturing customers)
MRP regeneration will be scheduled during less busy times. For daily MRP runs use
MRP net change.
If your business requires you to run more than 2 processes and 2 schedulers for
MRP run then discuss the increase usage with Epicor technical services.
Growth and acquisition of new
No
users
Seasonal peaks
No
ERP 10Hardware sizing guide (up to 50 user load)

Table 3
Medium ERP
ERP 10 Physical Server. This configuration can support standard load of 50 Office +
Data collection users. See table 4 for the definition of standard load.
Operating System & SQL Server
Windows Server 2012 Standard Edition

SQL Server 2012 Standard Edition (supports up to 16 cores on Standard SKU)
Applications
Processors
1 x CPU socket recommendations:

Intel Xeon E5-2667 v2 3.3GHz, 25M Cache, 8.0GT/s QPI, Turbo, HT, 8C, 130W
Memory (RAM)
64 GB ECC
Storage Option #1 - HDD and

SSD (Recommended)
2 x 146GB 15k RPM HDDs in RAID 1, 3 Gbps

4 x 200GB SSDs in RAID 1 or 10, 3 Gbps
Operating system and page file on HDD
SQL Database and reports on SSDs.
Note - MLCs are cheaper than SLCs. SLCs are more reliable. MLCs are getting better
by the day, if you maintain a warranty coverage on Enterprise MLC SSDs then you
can purchase MLCs.

this option if your SAN passes the
SQLIO test)
To find out if your SAN delivers sufficient performance for SQL database, see the
Testing the performance of an existing SAN section in the Appendix for details on
how to run a storage benchmarking tool (SQLIO).
Existing Storage Area Network

(SAN)
Required SQLIO results at all times including during peak load from other
application usage on the SAN:
Database drive letter (location of SQL mdf file):
Network
One dedicated network card that is connected to the LAN (and is processing all
network traffic except SQL database traffic).
ERP 10 Application usage Load Expectation

(up to 50 user load)
Table 4
Load expectation for up to 50 user load (Medium ERP)
Application Usage
Load Description
Typical application usage by end-users using ERP 10 via Smart Client and/or
browser and/or mobile devices.
If you are processing more than 50K transactions (insert, update, or delete) in any
Epicor Service Connect (ESC)

Imports (e.g. PO, Sales Order, AR
3Automatic updating of data not
covered by ESC
Heavy reporting.
Heavy and concurrent reporting should be scheduled to less busy time of the day or
on a separate reporting appserver.

as Custom code)
and / or using Epicor ERP 10
database and / or Epicor ERP 10
appserver directly
MRP net change.
Growth and acquisition of

new users
No
Seasonal peaks
No
ERP 10Hardware for up to 200 user load

Table 5
ERP Server
ERP 10 Physical Server Machine. This configuration can support standard load of 200
Office + Data collection users. See table 6 for the definition of
standard load.
Operating System & SQL Server
Windows Server 2012 Standard Edition SQL Server 2012 Standard Edition (supports
up to 16 cores on Standard SKU)
Applications
Processors
2 x CPU sockets with following configuration

Intel Xeon E5-2667v2 3.3GHz, 25M Cache, 8.0GT/s QPI, Turbo, HT, 8C, 130W
(or better)
Memory (RAM)
96 GB ECC
Storage Option #1 Fusion-IO
Operating system and page file: 2 x 15K HDD in RAID 1.
PCI-Express based card i.e. Fusion Fusion-IO should hold SQL database (MDF file), SQL transaction log (LDF file) and SQL
IO (SAS / SATA based) storage
tempdb files.
Epicor Reports 2 x 15K HDD in RAID 1
Total
4 15K RPM HDD (3 Giga bits /seconds SATA or SAS)
Quantity 1, at least 785 GB ,
Fusion-IO card
Storage Option #2 - SSD
(Recommended)
Operating system and page file: 2 x Solid State Drive in RAID 1.
Solid State Drive (SAS / SATA

based) storage
SQL transaction log (LDF file): 2 x Solid State in RAID 1. (Only Epicor SQL Log file on
this drive)
SQL database (MDF file): 4 x Solid State Drive in RAID 10.
SQL tempdb: 2 x Solid State Drive in RAID 1. (This will house at least 8 tempdb files)
Epicor Reports 2 x Solid State Drive in RAID 1
Total drives - 12 Solid State Drives (3 Giga bits /seconds SATA or SAS)
Note - MLCs are cheaper than SLCs. SLCs are more reliable. MLCs are getting better
by the day, if you maintain a warranty coverage on Enterprise MLC SSDs then you can
purchase MLCs.

this option if your SAN passes
the SQLIO test)
To find out if your SAN delivers sufficient performance for SQL database, see the
Testing the performance of an existing SAN section in the Appendix for details on
how to run a storage benchmarking tool (SQLIO).
Existing Storage Area Network

(SAN)
Required SQLIO results at all times including during peak load from other application
usage on the SAN:
Network
One dedicated network card that is connected to the LAN (and is processing all
network traffic except SQL database traffic).
ERP 10 Application usage Load Expectation

(up to 200 user load)
Table 6
Load expectation for up to 200 user load (ERP Server)
Application Usage
Load Description
Typical application usage by end-users using ERP 10 via Smart Client and / or
browser and / or mobile devices.
If you are processing more than 100K transactions (insert, update or delete) in any
1. Epicor Service Connect (ESC)

2. Imports (e.g. PO, Sales Order, AR
3. Automatic updating of data not
covered by ESC
4. Heavy reporting.
Heavy and concurrent reporting should be scheduled to less busy time of the day
or on a separate reporting appserver.

as Custom code)
and / or using Epicor ERP 10
database and / or Epicor ERP 10
appserver directly
MRP net change.
Growth and acquisition of new

users
No
Seasonal peaks
No
ERP 10Application Server/Hypervisor/Reporting Server

Table 7
Table Name
Application Server APP01
Operating System
Applications
Processors
2 x CPU sockets with following configuration:

Intel Xeon E5-2690 v2 3 GHz (or better)
Memory (RAM)
64 GB ECC
Solid State Drive (SAS

/ SATA based) storage
(recommended)
Operating system: 2 x 15k RPM HDDs in RAID 1.

The following files are stored in 2 x SSDs in RAID 1:
Epicor ERP 10 files.
Reports and temporary data (EpicorData).
Two SSDs are required.
Two SCSI / SAS HDDs are required.
When using this configuration as virtual host buy enough disk space for all VMs.
Network
traffic except SQL database traffic).
ERP 10SQL Server

Table 8
Table Name
SQL Server SQL01
Operating System & SQL

Server
Applications
Epicor ERP 10, Epicor Web Access (EWA), Enterprise Search (ES), Epicor Social Enterprise (ESE)
Processors
2 x CPU sockets with following configuration:
SQL Server 2012 Standard Edition (supports up to 16 cores on Standard SKU, you may want
to consider enterprise edition for high availability and online indexing features)
Intel Xeon E5-2667 v2 3.3GHz, 25M Cache, 8.0GT/s QPI, Turbo, HT, 8C, 130W
Memory (RAM)
128 GB ECC
Storage Option #1
Operating system and page file: 2 x 15K HDD in RAID 1.
Fusion-IO (Recommended) Fusion-IO should hold SQL database (MDF file), SQL transaction log (LDF file) and
PCI-Express based card
SQL tempdb files.
i.e. Fusion IO (SAS / SATA
Epicor Reports 2 x 15K HDD in RAID 1
based) storage
Total
4 15K RPM HDD (3 Giga bits /seconds SATA or SAS)
1 Fusion-IO card
Storage Option #2 SSD
Solid State Drive (SAS /
SATA based) storage
Operating system and page file: 2 x Solid State Drive in RAID 1.

SQL database (MDF file): 4 x Solid State Drive in RAID 10.
SQL transaction log (LDF file): 2 x Solid State in RAID 1. (Only Epicor SQL Log file on this
drive)
SQL tempdb: 2 x Solid State Drive in RAID 1. (This will house at least 8 tempdb files)
Epicor Reports 2 x Solid State Drive in RAID 1
Total drives - 12 Solid State Drives (3 Giga bits /seconds SATA or SAS)
Note - MLCs are cheaper than SLCs. SLCs are more reliable. MLCs are getting better by
the day, if you maintain a warranty coverage on Enterprise MLC SSDs then you can
purchase MLCs.
10
Storage Option #3 (you

can use this option if your
SAN passes the SQLIO
test) Existing Storage Area
Network (SAN)
To find out if your SAN delivers sufficient performance for SQL database, see the Testing the
performance of an existing SAN section in the Appendix for details on how to run a storage
benchmarking tool (SQLIO).
Required SQLIO results at all times including during peak load from other application usage
on the SAN:
Must be able to deliver at least 100MB/sec at a latency of less than 5ms at all times.
Network
To ensure that network latency is as low as possible between the Epicor application server
and the SQL database server, add at least two network cards:
One dedicated network card that is directly connected to the SQL database (Cable from
network card to network card).
traffic except SQL database traffic).
11
ERP 10Hardware sizing for up to 2,000 Users

Table 9
Server
Quantity
Appserver
1 x APP01
SQL Server
1 x SQL01
Integration Services and Reporting
1 X APP01
ERP 10Hardware sizing for up to 4,000 Users

Table 10
Server
Quantity
Appserver
2 x APP01
SQL Server
1 x SQL01
1 X APP01
Load balancer
F5 switch or KEMP LoadMaster
Scale Out Configurations
12
ERP 10Virtual Appserver on VMware

Table 11
Table Name
VMWAREAPP01
Host software
VMware vSphere 5.5
Guest OS
Virtual CPU count
4 virtual CPUs
Create a full CPU reservation to ensure that the virtual machine
has dedicated access to physical CPU cores.
It is not recommended to overcommit CPU resources.
Memory (RAM)
12 GB (reserved RAM)
It is not recommended to overcommit memory resources.
If needed, disable Memory Ballooning so that the virtual
application server has a dedicated amount of RAM.
Ensure that the RAM on the host supports ECC.
Physical CPU requirements

(host requirements)
See APP01
Virtual hard disk
Use Thick Provisioning and ensure that Eager Zeroing is in use.

Enable Storage I/O Control (SIOC) and set the threshold to
25ms.
Virtual hard disk controller
Use the Paravirtual SCSI adapter.
Guest OS virtualization software
Install and use the latest VMware Tools.
Network
Ensure that the physical host has multiple physical network

cards which are all utilized by the hosted virtual machines.
Use the VMXNET3 virtual network card.
Load balancing
Physical load balancing appliance recommended like F5 switch

or Kemp LoadMaster.
VM Backup software
VM level snapshot backup works for Epicor ERP 10.

File-level backups are supported.
13
ERP 10Virtual Appserver on Hyper-V

Table 12
Table Name
HYPERVAPP01
Host software
Windows Server 2012 Standard Edition with Hyper-V role
Guest OS
Virtual CPU count
4 virtual CPUs
Create a full (100%) virtual machine reserve to ensure that the virtual machine has
dedicated access to physical CPU cores.
Memory (RAM)
Select Static memory when you allocate memory to the virtual machine.
Physical CPU (host) requirements
See APP01
Virtual hard disk
Use Fixed Size virtual hard disks.
Use the IDE Controller option for the virtual hard disk that contains the OS.
Use the SCSI Controller option for all other virtual hard disks.
Install and use the latest

Integration Services.
Network
Use the Network Adapter virtual network card (and not the Legacy Network
Adapter).
Load balancing
Physical load balancing appliance recommended. Software based works too. Use
Multicast Mode if you are using Microsoft Network Load Balancing (NLB). This is
recommended for stability reasons.
Backup software
VM level snapshot backup works for Epicor ERP 10.

14
ERP 10 Virtual SQL Server on VMware

Virtualization of SQL Server takes careful planning and appropriate resources to optimize performance. You
should work with the Epicor Technical Services Group or Hardware Sales Team to develop and approve a SQL
virtualization plan.
Table 13
Table Name
VMWARESQL01
Host software
VMware vSphere 5.5
Guest OS
Virtual CPU count
Minimum 4 virtual CPUs, increase vCPU count as dictated by the load

Create a full CPU reservation to ensure that the virtual machine has dedicated
access to physical CPU cores.
Memory (RAM)
If needed, disable Memory Ballooning so that the virtual application server has a
dedicated amount of RAM.
Physical CPU requirements
See SQL01
(host requirements)
Virtual hard disk
Use Thick Provisioning and ensure that Eager Zeroing is in use.

Enable Storage I/O Control (SIOC) and set the threshold to 25ms.
Use the Paravirtual SCSI adapter.
Install and use the latest VMware Tools.
Network
Ensure that the physical host has multiple physical network cards which are all
utilized by the hosted virtual machines.
Use the VMXNET3 virtual network card.
VM Backup software
VM level snapshot backup works for Epicor ERP 10. When you virtualize SQL
Server be sure to test and make sure differential backup works correctly in
your case.
15
ERP 10 Virtual SQL Server on Hyper-V

Virtualization of SQL Server takes careful planning and appropriate resources to optimize performance. You
should work with the Epicor Technical Services Group or Hardware Sales Team to develop and approve a SQL
virtualization plan.
Table 14
Table Name
HYPERVSQL01
Host software
Windows Server 2012 Standard Edition with Hyper-V role
Guest OS
Virtual CPU count
Minimum 4 virtual CPUs, increase vCPU count as dictated by the load

Create a full (100%) virtual machine reserve to ensure that the virtual machine has
dedicated access to physical CPU cores.
Memory (RAM)
Select Static memory when you allocate memory to the virtual machine.
Physical CPU (host) requirements
See SQL01
Virtual hard disk
Use Fixed Size virtual hard disks.
Use the IDE Controller option for the virtual hard disk that contains the OS.
Use the SCSI Controller option for all other virtual hard disks.
Install and use the latest Integration Services.
Network
Use the Network Adapter virtual network card

(and not the Legacy Network Adapter).
Backup software
VM level snapshot backup works for Epicor ERP 10. When you virtualize SQL Server
be sure to test and make sure differential backup works correctly in your case.
16
ERP 10Hardware sizing on Virtual Servers

Table 15
Server
Quantity
Appserver
1 x VMWAREAPP01 per 25 interactive users OR 1 x HYPERVAPP01 per 25

interactive users
SQL Server
See SQL01 for physical SQL Server

See VMWARESQL01 for SQL Server on VMware
See HYPERVSQL01 for SQL Server on Hyper-V
Virtualization of SQL Server takes careful planning and appropriate resources to
optimize performance. You should work with the Epicor Technical Services Group
or Hardware Sales Team to develop and approve a SQL virtualization plan.
1 x VMWAREAPP01 or HYPERAPP01 for 8 to 10 concurrent long running report

during busy time.
Load Balancing
F5 switch or Kemp LoadMaster
Hardware Requirements for Other Epicor Systems

Epicor Client machine / Epicor Workstation
For desktop / network clients, keep in mind that other installed applications, specifically Microsoft products, have requirements
of their own over and above the requirements for Epicor ERP 10. The Epicor client will perform better on workstations that
have sufficient memory and processor power to run all your applications.
Table 16
Recommended Configuration
Operating System
Windows Vista / 7 or 8 Professional

(32-bit or 64-bit*)
Processor
2.8 GHz or higher. Recommended dual core 32-bit or 64-bit processor and SATA
hard drives. SSD is especially beneficial if the workstation runs multiple applications
at the same time.
RAM
4 GB (add more RAM if the workstation is shared by multiple applications)
Disk Space for Epicor

Smart Client Software
2 GB
Monitor
SVGA or higher adapter Color SVGA monitor with 1024 X 768 resolution
DVD-R
DVD-R drive (if not on server)
Other
Internet connection recommended

for online support and downloading latest updates
17
Other Epicor Systems

Table 17
System Type
Hardware Description
Remote Desktop Services
For every 100 users use server configuration described by APP01
Epicor Service Connect
1 X VMWAREAPP01 OR 1 X HYPERVAPP01
EPM
Depending on load either use

1 X SQL01 or 1 x Medium ERP configuration
AFR
1 X VMWAREAPP01 OR 1 X HYPERVAPP01
Handheld Equipment
Device Requirements
Screen size minimum of 240 x 320
Device must support MS Terminal Services client
IEEE 802.11 Radio Frequency standards support
Access Points
IEEE 802.11 Radio Frequency standards support
Barcode Equipment
Support for Bar 39 Barcode
MES Workstation
PioneerPOS Stealth M5
Same configuration as Epicor workstation (Table 12)
Printer
At least one laser printer required for standard reports and forms
Must have current Windows drivers
Hardware for any other system?
If you have purchased any other software license from Epicor

please work with the Epicor Technical Solutions or Epicor Hardware
Sales group to see if you need extra servers to run them. Some
applications can be installed on one shared server.
Communications
An Internet connection is required to access the Epicor Online

Support Center for interim and commercial releases and remote
support. DSL or higher quality connection recommended.
18
Network
Hardware Recommendations
A 1 Gbit (or faster) network is recommended. In some cases a 10 Gbit network connection will provide additional benefit.
Fiber optic cable recommended in environment with electrical noise.
When designing network, try to minimize the latency (one way to measure latency is ping time) between the Epicor ERP 10
client workstations and the Epicor ERP 10 application server box. For example users having a 125ms ping time will see slower
response than the users having a ping time of 25ms between the workstation and the application server box.
If you have users in remote sites, consider placing a Remote Desktop Services (RDS) server on the same location (same LAN)
as the Epicor ERP 10 server. Instead of running the Epicor ERP 10 client locally and connecting to the Epicor ERP 10 server over
a WAN, users can access the client on a Remote Desktop session. This improves performance as the Epicor ERP 10 server and
Epicor ERP 10 client are both on the same LAN.
WAN accelerator - Consider implementing WAN accelerators on both sides of a WAN if you got environments with high
latency and/or low bandwidth.
Network Bandwidth
The bandwidth of a network defines the amount of data that can be transferred across the network at once. If the bandwidth
of the network is insufficient for the amount of information being transmitted (usually because too many users are on a single
network segment), performance drops noticeably. In these cases, the network will need re-configuring to lower the amount of
traffic or increase the bandwidth of the network. Traditional hubs are being replaced by high-speed data switches, which further
help alleviate network bottlenecks. Multiple server network cards and automated load balancing may be considered too.
Network bandwidth is not the only factor that determines the speed of a network as perceived by the end user. The other
key element of network performance is latency. While it would often appear that data is transmitted instantly between one
point and another (that is, with no delay at all), this is typically not the case. Network latency may be caused by:
The time it takes for a packet to travel from point to point
The transmission medium (optical fiber, wireless, etc.) may introduce some delay because larger packets typically take longer to
move from place to place
Routers and other processing points each take time to examine and possibly make changes to packet header
Intermediate devices such as switches and bridges may cause delays
It is often difficult to diagnose a network bandwidth or latency issue and this is best left to professional network analysts.
As a general rule, the Epicor client has a bandwidth requirement of 10 Kbps (kilobits per second) to 500Kbps. This will
vary depending on the volume of data transferred between the client and the server. Additionally, file attachments require
increased bandwidth.
A simplified rule of thumb for the number of clients to connect per network segment is to determine the worst-case
acceptable throughput for each network client, then divide that amount into the selected network throughput. For example,
if each client should have no less than 1.5 Mbps of available bandwidth, and the network supports 100 Mbps, the segment
could possibly support 66 clients. Unfortunately this simple calculation does not take into account the network latency,
network media characteristics, or network traffic in addition to Epicor, but it does provide for a good starting point for the
maximum amount of clients per network segment.
19
Backup and Fault Tolerance UPS

Hardware
Tape backup devices
Uninterruptible power supply and redundant components
Tape Backup Devices
It is extremely important that your business information is backed up on a regular basis. The frequency and type of backup
should be discussed with your implementation team, but one or more tape drives on the server can ensure a timely backup is
made. It is also possible to backup to the local disk, and then copy the file elsewhere for storage.
Uninterruptible Power Supply (UPS) and Redundant Components
The production server is the key to the business, and should be protected. Power outages can damage the server hardware
and can occasionally corrupt the software; therefore, the server should be protected with a UPS, specifically one with server
software that is capable of initiating a clean shut-down of the server. Recovery from a power outage is usually not a problem,
but why take the risk.
The mission critical nature of an ERP system necessitates consideration of redundant processors, network controllers, storage
controllers, hot-swappable hard drives, and power supplies. You should also consider network hub/switch redundancy.
Such components contribute to a highly-available solution which is tolerant of most hardware failures and allow for service
to be postponed to off-hours. Businesses requiring continuous availability (24 x 7) may also want to consider hot plug support
for controllers, on-line spare hard drives, redundant processor power modules, and redundant hot-swappable fans to provide
the highest-availability solution that can be serviced during business hours without an interruption in productivity. Network
hubs, routers, and server monitors should also be considered when assessing UPS requirements.
Test the validity of Backup files, systems and processes

It is important that you put processes in place where you are checking the backup and restore files. Do mock runs and restore
backup files, validate that the backup is meeting your needs.
20
Appendix
Testing Performance of an Existing SAN
If you have an existing SAN and want to ensure that it can deliver good performance, then you can run a Microsoft storage
benchmark utility
named SQLIO.
The following tests are designed to test various aspects of an I/O disk subsystem i.e. bandwidth (Mega Bytes/second i.e. MB/
Sec), Latency (milliseconds), performance of your I/O system with desired block size (64KB) and file size and type of I/O read
or write and sequential v/s random writes. The parameters described in previous statement have a great impact on IOPS and
hence they are specified exactly as needed here for testing using SQLIO. On the same machine you will get different IOPS
number if you change any one parameter. So testing with Epicor recommended parameters is highly recommended.
Download SQLIO from:
http://www.microsoft.com/download/en/details.aspx?id=20163
Instructions:
The default install path on a 64-bit OS for SQLIO is C:\Program Files (x86)\SQLIO\
In the SQLIO install path, the configuration file called param.txt determines which drive letter SQLIO will test.
If you want to test the D-drive letter, then change the param.txt content to the following (80 Gigabyte size is important):

D:\testfile.dat 2 0x0 80000

To run each test:
1. Open up a Windows Command Prompt on the server that you installed the
SQLIO utility. For example STARTRUNCMD, this opens up the
command window.
2. Change the directory to the SQLIO folder, for example c:\>cd c:\Program Files
(x86)\SQLIO
3. Run the three tests below using specified parameters.
Database (.mdf) drive letter test:

This test will test 64k random writes.
Modify the param.txt file so that it points to the database drive letter and then run the following command:
sqlio -kW -t8 s900 -o8 -frandom -b64 -BH -LS -Fparam.txt
Transaction log (.ldf) drive letter test:
This test will test 64k sequential writes.
Modify the param.txt file so that it points to the transaction log drive letter and then run the following command:
sqlio -kW -t2 s900 -o8 -fsequential -b64 -BH -LS Fparam.txt
Tempdb drive letter test:
This test will test 64k random writes.
Modify the param.txt file so that it points to the tempdb drive letter and then run the following command:
sqlio -kW -t8 s900 -o8 -frandom -b64 -BH -LS -Fparam.txt
21
Table - Commonly used SQLIO.exe options

(Click for details on usage)
Option
Description
-o
Number of outstanding I/O requests per thread. When attempting to determine the capacity of a given volume
or set of volumes, start with a reasonable number for this and increase until disk saturation is reached (that is,
latency starts to increase without an additional increase in throughput or IOPs). Common values for this are 8,
16, 32, 64, and 128.
Keep in mind that this setting is the number of outstanding I/Os per thread.
-LS
Instructs SQLIO to capture disk latency information. Capturing latency data is recommended when
testing a system.
-k
Specify either R or W (read or write). Both reads and writes should be tested. Keep in mind that the storage
array cache may absorb a good amount of write activity and potentially skew results. Ensure that the duration is
long enough to saturate the cache in order to get a true measure of storage capacity.
-s
Duration of test (in seconds). For initial tests, running for 5-10 minutes per I/O size is recommended to get a
good idea of I/O performance.
-b
Size of the I/O request in kbytes. For random I/O, 8 KB and 64 KB are as many values as are need to be tested.
The most common random I/O size for SQL Server is 8 KB. For random I/O, pay close attention to the number
of I/Os per second and latency. For sequential I/O, test a range of sizes (4, 8, 16, 32, 64, 128, 256) and pay
attention to throughput and latency.
-f
Type of I/O to issue. Either random or sequential.
-F
Name of the file that will contain a list of the test file(s) used by SQLIO.
22
About Epicor
Epicor Software Corporation is a global leader delivering business software
solutions to the manufacturing, distribution, retail, and service industries. With
more than 40 years of experience, Epicor has more than 20,000 customers in over
150 countries. Epicor solutions enable companies to drive increased efficiency and
improve profitability. With a history of innovation, industry expertise and passion
for excellence, Epicor inspires customers to build lasting competitive advantage.
Epicor provides the single point of accountability that local, regional, and global
businesses demand. For more information, visit www.epicor.com.
These HW sizing guidelines are designed to assist you in determining your hardware requirements for a specific solution and to help you zero in on a solution between upper and lower estimates for your hardware requirements. These guidelines
represent the culmination of our combined experiences in the field and in testing of our software in various environments and offer our reasonable estimates and approximations of the hardware resources necessary for different ERP software
implementation scenarios. However, each Customer project, situation and system is unique and these general Hardware sizing guidelines and recommendations are not absolute nor are they intended to be your sole source of information pertaining
to the process of sizing the Hardware for your system. Hardware Sizing estimates also very much depend on such variables as the architecture of the project, the complexity of the installation and implementation, expected usage and traffic and
the project requirements. It is difficult to accurately arrive at a hardware recommendation that matches your unique application usage. There are instances where the suggested guidelines and recommendations fall short for whatever reason and it
is very difficult to guarantee or imply that the hardware purchased using this guide will solve or meet your unique business requirements. Thus we do not guarantee that the Hardware you acquire based on these guidelines will solve or meet your
requirements, nor do we guarantee or warrant the software utilization or performance that you will ultimately experience based upon such Hardware. To improve the odds of success, we highly recommend that you work with the Epicor Technical
Solutions group and allow them to work with you directly in determining your hardware sizing recommendations.
Contact us for more information on Epicor Products and Services

+1.800.999.6995
Corporate Office
804 Las Cimas Parkway
Austin, TX 78746
USA
Toll Free:
+1.888.448.2636
Direct:
+1.512.328.2300
Fax:
+1.512.278.5590
Latin America and Caribbean

Blvd. Antonio L. Rodriguez #1882 Int. 104
Plaza Central, Col. Santa Maria
Monterrey, Nuevo Leon, CP 64650
Mexico
Phone:
+52.81.1551.7100
Fax:
+52.81.1551.7117
info@epicor.com
Europe, Middle East and Africa

No. 1 The Arena
Downshire Way
Bracknell, Berkshire RG12 1PU
United Kingdom
Phone: +44.1344.468468
Fax: +44.1344.468010
www.epicor.com
Asia
238A Thomson Road #23-06
Novena Square Tower A
Singapore 307684
Singapore
Phone: +65.6333.8121
Fax: +65.6333.8131
Australia and New Zealand

Suite 2 Level 8,
100 Pacific Highway
North Sydney, NSW 2060
Australia
Phone: +61.2.9927.6200
Fax: +61.2.9927.6298
This document and its contents, including the viewpoints, recommendations, dates and functionality descriptions expressed herein are believed to be accurate as of its date of publication, April 2014. However, Epicor Software Corporation does not
make any guarantee, representations or warranties with regard to the enclosed information and specifically disclaims the implied warranties of fitness for a particular purpose and merchantability. All information contained herein is subject to change
without notice. The usage of any Epicor Software shall be pursuant to an Epicor license agreement and the performance of any consulting services by Epicor personnel shall be pursuant to Epicors services agreements. Any hardware purchased shall
be subject to its own equipment purchase agreement. Epicor, the Epicor Logo, and Business Inspired are trademarks of Epicor Software Corporation, registered in the United States and certain other countries. All other trademarks acknowledged.
Copyright 2014 Epicor Software Corporation.
This guide is meant for customers buying new hardware and software so we recommend latest software versions supported by Epicor ERP. If you want to determine if other versions of software are supported then please contact Epicor technical support.

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