VA2037-LED

VA2037m-LED
VA2037a-LED
LCD Display
User Guide

IMPORTANT: Please read this User Guide to obtain important information on installing
and using your product in a safe manner, as well as registering your product for future
service. Warranty information contained in this User Guide will describe your limited
coverage from ViewSonic Corporation, which is also found on our web site at http://
www.viewsonic.com in English, or in specific languages using the Regional selection
box in the upper right corner of our website. #Antes de operar su equipo lea cu
idadosamente las instrucciones en este manual#

Model No. VS15032

Contents
Compliance Information.............................................................................. 1
Important Safety Instructions...................................................................... 2
Declaration of RoHS Compliance............................................................... 3
Copyright Information ................................................................................. 4
Product Registration ................................................................................... 4

Getting Started
Package Contents ...................................................................................... 5
Precautions ................................................................................................ 5
Quick Installation ........................................................................................ 6
Wall Mounting (Optional) ............................................................................ 7

Using the LCD Display

Setting the Timing Mode............................................................................. 8
OSD and Power Lock Settings ................................................................... 8
Adjusting the Screen Image ....................................................................... 9
Main Menu Controls ................................................................................. 12

Other Information
Specifications ........................................................................................... 16
Troubleshooting........................................................................................ 17
Customer Support .................................................................................... 18
Cleaning the LCD Display ........................................................................ 19
Limited Warranty ...................................................................................... 20
Mexico Limited Warranty .......................................................................... 22

Compliance Information
For U.S.A.
This device complies with part 15 of FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy, and if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
Warning: You are cautioned that changes or modifications not expressly approved by the
party responsible for compliance could void your authority to operate the equipment.
For Canada
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numrique de la classe B est conforme la norme NMB-003 du Canada.
CE Conformity for European Countries
The device complies with the EMC Directive 2004/108/EC and Low Voltage
Directive 2006/95/EC.
Following information is only for EU-member states:
The mark shown to the right is in compliance with the Waste Electrical and
Electronic Equipment Directive 2002/96/EC (WEEE).
The mark indicates the requirement NOT to dispose the equipment as unsorted
municipal waste, but use the return and collection systems according to local law.

Important Safety Instructions

1.

Read these instructions completely before using the equipment.

2.

Keep these instructions in a safe place.

3.

Heed all warnings.

4.

Follow all instructions.

5.

Do not use this equipment near water. Warning: To reduce the risk of fire or electric shock,
do not expose this apparatus to rain or moisture.

6.

Clean with a soft, dry cloth. If further cleaning is required, see Cleaning the Display in
this guide for further instructions.

7.

Do not block any ventilation openings. Install the equipment in accordance with the
manufacturers instructions.

8.

Do not install near any heat sources such as radiators, heat registers, stoves, or other
devices (including amplifiers) that produce heat.

9.

Do not attempt to circumvent the safety provisions of the polarized or grounding-type

plug. A polarized plug has two blades with one wider than the other. A grounding type
plug has two blades and a third grounding prong. The wide blade and the third prong are
provided for your safety. If the plug does not fit into your outlet, consult an electrician for
replacement of the outlet.

10. Protect the power cord from being tread upon or pinched, particularly at the plug, and the
point where if emerges from the equipment. Be sure that the power outlet is located near
the equipment so that it is easily accessible.
11. Only use attachments/accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the equipment. When a cart is used, use caution
when moving the cart/equipment combination to avoid injury from tipping
over.
13. Unplug this equipment when it will be unused for long periods of time.
14. Refer all servicing to qualified service personnel. Service is required when the unit has
been damaged in any way, such as: if the power-supply cord or plug is damaged, if liquid
is spilled onto or objects fall into the unit, if the unit is exposed to rain or moisture, or if
the unit does not operate normally or has been dropped.

Declaration of RoHS Compliance

This product has been designed and manufactured in compliance with Directive 2002/95/EC of
the European Parliament and the Council on restriction of the use of certain hazardous
substances in electrical and electronic equipment (RoHS Directive) and is deemed to comply
with the maximum concentration values issued by the European Technical Adaptation
Committee (TAC) as shown below:

Substance

Proposed Maximum Concentration

Actual Concentration

Lead (Pb)

0.1%

< 0.1%

Mercury (Hg)

0.1%

< 0.1%

Cadmium (Cd)

0.01%

< 0.01%

Hexavalent Chromium (Cr6+)

0.1%

< 0.1%

Polybrominated biphenyls (PBB)

0.1%

< 0.1%

Polybrominated diphenyl ethers (PBDE)

0.1%

< 0.1%

Certain components of products as stated above are exempted under the Annex of the RoHS
Directives as noted below:
Examples of exempted components are:
1. Mercury in compact fluorescent lamps not exceeding 5 mg per lamp and in other lamps not
specifically mentioned in the Annex of RoHS Directive.
2. Lead in glass of cathode ray tubes, electronic components, fluorescent tubes, and electronic
ceramic parts (e.g. piezoelectronic devices).
3. Lead in high temperature type solders (i.e. lead-based alloys containing 85% by weight or
more lead).
4. Lead as an allotting element in steel containing up to 0.35% lead by weight, aluminium
containing up to 0.4% lead by weight and as a cooper alloy containing up to 4% lead by
weight.

Copyright Information
Copyright ViewSonic Corporation, 2012. All rights reserved.
Macintosh and Power Macintosh are registered trademarks of Apple Inc.
Microsoft, Windows, Windows NT, and the Windows logo are registered trademarks of
Microsoft Corporation in the United States and other countries.
ViewSonic, the three birds logo, OnView, ViewMatch, and ViewMeter are registered
trademarks of ViewSonic Corporation.
VESA is a registered trademark of the Video Electronics Standards Association. DPMS and
DDC are trademarks of VESA.
ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency (EPA).
As an ENERGY STAR partner, ViewSonic Corporation has determined that this product meets
the ENERGY STAR guidelines for energy efficiency.
Disclaimer: ViewSonic Corporation shall not be liable for technical or editorial errors or
omissions contained herein; nor for incidental or consequential damages resulting from
furnishing this material, or the performance or use of this product.
In the interest of continuing product improvement, ViewSonic Corporation reserves the right
to change product specifications without notice. Information in this document may change
without notice.
No part of this document may be copied, reproduced, or transmitted by any means, for any
purpose without prior written permission from ViewSonic Corporation.

Product Registration
To meet your future needs, and to receive any additional product information as it becomes
available, please register your product on the Internet at: www.viewsonic.com. The ViewSonic
Wizard CD-ROM also provides an opportunity for you to print the registration form, which
you may mail or fax to ViewSonic.

For Your Records

Product Name:

VA2037/m/a-LED
ViewSonic Widescreen LCD Display

Model Number:

VS15032

Document Number:

VA2037/m/a-LED-1_UG_ENG Rev. 1A 07-17-12

Serial Number:

________________________________________

Purchase Date:

________________________________________

Product disposal at end of product life

ViewSonic respects the environment and is committed to working and living green. Thank you
for being part of Smarter, Greener Computing. Please visit ViewSonic website to learn more.
USA & Canada: http://www.viewsonic.com/company/green/recycle-program/
Europe: http://www.viewsoniceurope.com/uk/kbase/article.php?id=639
Taiwan: http://recycle.epa.gov.tw/recycle/index2.aspx

Getting Started
Congratulations on your purchase of a ViewSonic LCD display.
Important! Save the original box and all packing material for future shipping needs.
NOTE: The word Windows in this user guide refers to the following Microsoft operating
systems: Windows Vista, and Windows 7.

Package Contents
Your LCD display package includes:
LCD display
Power cord
Audio cable (stereo mini jack, for VA2037m-LED only)
D-Sub cable
ViewSonic Wizard CD-ROM
Quick Start Guide
NOTE: The CD includes the User Guide PDF files and INF/ICM display optimization files.
The INF file ensures compatibility with Windows operating systems, and the ICM file (Image
Color Matching) ensures accurate on-screen colors. ViewSonic recommends that you install
both the INF and ICM files.

Precautions
Sit at least 18 from the LCD display.

Place the LCD display in a well ventilated

area. Do not place anything on the LCD
display that prevents heat dissipation.

Avoid touching the screen. Skin oils are

difficult to remove.
Never remove the rear cover. This LCD
display contains high-voltage parts. You
may be seriously injured if you touch
them.

Ensure the area around the LCD display is

clean and free of moisture.

Avoid exposing the LCD display to direct

sunlight or another heat source. Orient the
LCD display away from direct sunlight to
reduce glare.

If smoke, an abnormal noise, or a strange

odor is present, immediately switch the
LCD display off and call your dealer or
ViewSonic. It is dangerous to continue
using the LCD display.

Do not place heavy objects on the LCD

display, video cable, or power cord.

Always handle the LCD display with care

when moving it.

Do not rub or apply pressure to the LCD

panel, as it may permanently damage the
screen.

Quick Installation
Wait for the CD-ROM to auto-start.
NOTE: If the CD-ROM does not autostart: double-click on the CD-ROM icon
in the Windows Explorer, then doubleclick on viewsonic.exe.

1. Connect power cord (and AC/DC

adapter if required)
2. Connect video cable
Make sure both the LCD display and
computer are turned OFF

Follow the on-screen instructions.

Remove rear panel covers if necessary

5. Windows users: Set the timing mode

(resolution and refresh rate)
Example: 1600 x 900 @ 60 Hz.
For instructions on changing the
resolution and refresh rate, see the
graphics cards user guide.
Installation is complete. Enjoy your new
ViewSonic LCD display.
To be best prepared for any future
customer service needs: print this user
guide and write the serial number in For
Your Records on page 4. (See back of
LCD display.)
You can register your product online at the
ViewSonic website for your region. See
the Customer Support table in this guide.
The ViewSonic Wizard CD-ROM also
provides an opportunity for you to print
the registration form which you may mail
or fax to ViewSonic.

Connect the video cable from the LCD

display to the computer
Macintosh users: Models older than G3
require a Macintosh adapter. Attach the
adapter to the computer and plug the video
cable into the adapter.
To order a ViewSonic Macintosh
adapter, contact ViewSonic Customer
Support.
3. Turn ON LCD display and computer
Turn ON the LCD display, then turn ON
the computer. This sequence (LCD display
before computer) is important.
NOTE: Windows users may receive a
message asking them to install the INF
file. This is on the CD.
4. Insert the ViewSonic Wizard CD into
the computers CD drive.
Follow the on-screen instructions. If your
computer does not have a CD-ROM drive,
please refer to Customer Support page.

DVI (For VA2037-LED/

VA2037m-LED only)
D-Sub

Audio In (For VA2037mLED only)

AC IN

Power Cord
AC Outlet
(Wall Socket)
Computer Power Cord

Wall Mounting (Optional) For use only with UL Listed Wall Mount Bracket
To obtain a wall-mounting kit or height adjustment base, contact ViewSonic or your local
dealer. Refer to the instructions that come with the base mounting kit. To convert your LCD
display from a desk-mounted to a wall-mounted display, do the following:
Step 1. Verify that the power button is turned Off, then disconnect the power cord.
Step 2. Lay the LCD display face down on a towel or blanket.
Step 3. Remove the two screws attaching the base.
Step 4. Attach the mounting bracket from the VESA compatible wall mounting kit (100 mm
x 100 mm distance), using screws of correct length.

Step 5. Attach the LCD display to the wall, following the instructions in the wall-mounting
kit.

Step 4. Four VESA

screw holes

Step 3. 1 screws
attaching the base

Using the LCD Display

Setting the Timing Mode
Setting the timing mode is important for maximizing the quality of the screen image and
minimizing eye strain. The timing mode consists of the resolution (example 1600 x 900) and
refresh rate (or vertical frequency; example 60 Hz). After setting the timing mode, use the
OSD (On-screen Display) controls to adjust the screen image.
For the best picture quality set your LCD display timing mode to:
VESA 1600 x 900 @ 60Hz.
To set the Timing Mode:
1. Set the resolution: Right-click on the Windows desktop > Properties > Settings > set the
resolution.
2. Set the refresh rate: See your graphic card's user guide for instructions.
WARNING: Do not set the graphics card in your computer to exceed the maximum refresh
rate of 75Hz; doing so may result in permanent damage to your LCD display.

OSD and Power Lock Settings

OSD Lock: Press and hold [1] and the up arrow S for 10 seconds. If any buttons are
pressed the message OSD Locked will display for 3 seconds.
OSD Unlock: Press and hold [1] and the up arrow S again for 10 seconds.
Power Button Lock: Press and hold [1] and the down arrow T for 10 seconds. If the
power button is pressed the message Power Button Locked will display for 3 seconds. With
or without this setting, after a power failure, your LCD displays power will automatically
turn ON when power is restored.
Power Button Unlock: Press and hold [1] and the down arrow T again for 10 seconds.

Adjusting the Screen Image

Use the buttons on the front control panel to display and adjust the OSD controls which display
on the screen. The OSD controls are explained at the top of the next page and are defined in
Main Menu Controls on page 12.

Main Menu
with OSD controls

Front Control Panel

shown below in detail

Displays the control

screen for the
highlighted control.
Also a shortcut to toggle
analog and digital
connection.
(For VA2037-LED/
VA2037m-LED only)

Scrolls through menu options and adjusts the

displayed control.
Brightness (T) / Contrast (S)
(For VA2037-LED/VA2037a-LED only)
Audio Adjust (T) / Brightness/Contrast (S)
(For VA2037m-LED only)

Also a shortcut to Auto

Image Adjust.
(For VA2037a-LED
only)

Displays the Main Menu or exits

the control screen and saves
adjustments.

Power light
Blue = ON
Orange =
Power Saving

Do the following to adjust the display setting:

1. To display the Main Menu, press button [1].

VA2037a-LED

VA2037-LED

VA2037m-LED

NOTE: All OSD menus and adjustment screens disappear automatically after about 15
seconds. This is adjustable through the OSD timeout setting in the setup menu.

10

2. To select a control to adjust, pressSorTto scroll up or down in the Main Menu.

3. After the desired control is selected, press button [2]. A control screen like the one shown
below appears.

The line at the bottom of the screen shows

the current functions of buttons 1 and 2:
Exit or select the Brightness control.

4. To adjust the control, press the up S or down T buttons.

5. To save the adjustments and exit the menu, press button [1] twice.
The following tips may help you optimize your display:
Adjust the computer's graphics card so that it outputs a 1600 x 900 @ 60Hz video signal to
the LCD display. (Look for instructions on changing the refresh rate in the graphics card's
user guide.)
If necessary, make small adjustments using H. POSITION and V. POSITION until the
screen image is completely visible. (The black border around the edge of the screen should
barely touch the illuminated active area of the LCD display.)

11

Main Menu Controls

Adjust the menu items shown below by using the up S and down T buttons.
Control

Explanation

Auto Image Adjust automatically sizes, centers, and fine tunes the video signal
to eliminate waviness and distortion. Press the [2] button to obtain a sharper
image.
NOTE: Auto Image Adjust works with most common video cards. If this
function does not work on your LCD display, then lower the video refresh rate
to 60 Hz and set the resolution to its pre-set value.
Contrast adjusts the difference between the image background (black level)
and the foreground (white level).
Brightness adjusts background black level of the screen image.
Input Select (For VA2037-LED/VA2037m-LED only) toggles between inputs
if you have more than one computer connected to the LCD Display.

Audio Adjust (For VA2037m-LED only)

Volume increases the volume, decreases the volume, and mutes the audio.
Mute temporarily silences audio output.

12

Control

Explanation

Color Adjust provides several color adjustment modes, including preset color
temperatures and a User Color mode which allows independent adjustment of
red (R), green (G), and blue (B). The factory setting for this product is native.

sRGB-This is quickly becoming the industry standard for color management,

with support being included in many of the latest applications. Enabling this
setting allows the LCD display to more accurately display colors the way they
were originally intended. Enabling the sRGB setting will cause the Contrast and
Brightness adjustments to be disabled.
Bluish-Adds blue to the screen image for cooler white (used in most office
settings with fluorescent lighting).
Cool-Adds blue to the screen image for cooler white (used in most office
settings with fluorescent lighting).
Native-Adds red to the screen image for warmer white and richer red.
Warm-Adds red to the screen image for warmer white and richer red.
User Color!Individual adjustments for red (R), green (G),!and blue (B).
1. To select color (R, G or B) press button [2].
2. To adjust selected color, pressSandT.
Important: If you select RECALL from the Main Menu when the product is
set to a Preset Timing Mode, colors return to the Native factory preset.

13

Control

Explanation

Information displays the timing mode (video signal input) coming from the
graphics card in the computer, the LCD model number, the serial number, and
the ViewSonic website URL. See your graphics cards user guide for
instructions on changing the resolution and refresh rate (vertical frequency).
NOTE: VESA 1600 x 900 @ 60Hz (recommended) means that the resolution is
1600 x 900 and the refresh rate is 60 Hertz.

Manual Image Adjust displays the Manual Image Adjust menu.

H./V. Position (Horizontal/Vertical Position) moves the screen image left or

right and up or down.
H. Size (Horizontal Size) adjusts the width of the screen image.
Fine Tune sharpens the focus by aligning text and/or graphics with pixel
boundaries.
NOTE: Try Auto Image Adjust first.
Sharpness adjusts the clarity and focus of the screen image.

14

Control

Explanation

Dynamic Contrast allows the user to turn the contrast ratio enhancement on or
off.
Aspect ratio Selects the image size for 4:3 and full screen.
ECO Mode provides the lower power consumption by reducing the brightness.
Standard: The default brightness setting.
Optimize: Decreases the brightness by 25 %.
Conserve: Decreases the brightness by 50 %.
Setup Menu displays the menu shown below:

Language Select allows the user to choose the language used in the menus and
control screens.
Resolution Notice advises the optimal resolution to use.
OSD Position allows the user to move the OSD menus and control screens.
OSD Timeout sets the length of time the OSD screen is displayed. For example,
with a 15 second setting, if a control is not pushed within 15 seconds, the
display screen disappears.
OSD Background allows the user to turn the OSD background On or Off.
Auto Power Off, if enabled, will power off the display automatically when no
signal is detected for 3 minutes.
Power Indicator allows the user to select the Power Indicator On/Off for Power
On/Off mode.
Memory Recall returns the adjustments back to factory settings if the display is
operating in a supported timing mode listed in the specification of this manual.
Exception: This control does not affect changes made with the Language Select
or Power Lock setting.

15

Other Information
Specifications
LCD

Type
Display Size
Color Filter
Glass Surface

TFT (Thin Film Transistor), Active Matrix 1600 x 900 LCD,

0.27 mm pixel pitch
Metric: 50 cm
Imperial: 20 (19.5 viewable)
RGB vertical stripe
Anti-Glare

Input Signal

Video Sync

RGB analog (0.7/1.0 Vp-p, 75 ohms)

TMDS Digital (100ohms) (For VA2037-LED/VA2037m-LED only)
Separate Sync
fh:24-82 kHz, fv:50-75 Hz

Compatibility

PC
Macintosh1

Up to 1600 x 900 Non-interlaced

Power Macintosh up to 1600 x 900

Resolution

Recommended
and supported

1600 x 900 @ 60 Hz
1440 x 900 @ 60, 75 Hz
1280 x 1024 @ 60, 75 Hz
1024 x 768 @ 60, 70, 72, 75 Hz
800 x 600 @ 56, 60, 72, 75 Hz
640 x 480 @ 60, 75 Hz
720 x 400 @ 70 Hz

Power

Voltage

100-240 VAC, 50/60 Hz (auto switch)

Display area

Full Scan

432.0 mm (H) x 239.76 mm (V)

17.0 (H) x 9.4" (V)

Operating
conditions

Temperature
Humidity
Altitude

+32 F to +104 F (0 C to +40 C)

20% to 90% (non-condensing)
To 16,400 feet

Storage
conditions

Temperature
Humidity
Altitude

-4 F to +140 F (-20 C to +60 C)

5% to 90% (non-condensing)
To 40,000 feet

Dimensions

Physical

472.8mm (W) x 355.7 mm (H) x 179.8 mm (D)

18.6" (W) x 14.0" (H) x 7.1" (D)

Weight

Physical

6.17 lb (2.8 kg)

Power saving
modes

On

18W (Typical) (VA2037-LED/VA2037a-LED) (blue LED)

24W (Typical) (VA2037m-LED) (blue LED)
<0.5W

Off

Warning: Do not set the graphics card in your computer to exceed these refresh rates; doing so may result in
permanent damage to the LCD display.
1

Macintosh computers older than G3 require a ViewSonic Macintosh adapter. To order an adapter, contact
ViewSonic.

16

Troubleshooting
No power
Make sure power button (or switch) is ON.
Make sure A/C power cord is securely connected to the LCD display.
Plug another electrical device (like a radio) into the power outlet to verify that the outlet is
supplying proper voltage.
Power is ON but no screen image
Make sure the video cable supplied with the LCD display is tightly secured to the video
output port on the back of the computer. If the other end of the video cable is not attached
permanently to the LCD display, tightly secure it to the LCD display.
Adjust brightness and contrast.
If you are using an Macintosh older than G3, you need a Macintosh adapter.
Wrong or abnormal colors
If any colors (red, green, or blue) are missing, check the video cable to make sure it is
securely connected. Loose or broken pins in the cable connector could cause an improper
connection.
Connect the LCD display to another computer.
If you have an older graphics card, contact ViewSonic for a non-DDC adapter.
Control buttons do not work
Press only one button at a time.

17

Customer Support
For technical support or product service, see the table below or contact your reseller.
NOTE: You will need the product serial number.
T = Telephone
F = FAX

Email

Australia/New Zealand www.viewsonic.com.au

AUS= 1800 880 818

NZ= 0800 008 822

service@au.viewsonic.com

Canada

www.viewsonic.com

T (Toll-Free)= 1-866-463-4775
T (Toll)= 1-424-233-2533
service.ca@viewsonic.com
F= 1-909-468-3757

Europe

www.viewsoniceurope.com www.viewsoniceurope.com/uk/support/call-desk/

Hong Kong

www.hk.viewsonic.com

T= 852 3102 2900

service@hk.viewsonic.com

India

www.in.viewsonic.com

T= 1800 266 0101

service@in.viewsonic.com

Ireland (Eire)

www.viewsoniceurope.com www.viewsoniceurope.com/
/uk/
uk/support/call-desk/

service_ie@viewsoniceurope.
com

Korea

www.kr.viewsonic.com

T= 080 333 2131

service@kr.viewsonic.com

Latin America
(Argentina)

www.viewsonic.com/la/

T= 0800-4441185

soporte@viewsonic.com

Latin America (Chile)

www.viewsonic.com/la/

T= 1230-020-7975

soporte@viewsonic.com

Latin America
(Columbia)

www.viewsonic.com/la/

T= 01800-9-157235

soporte@viewsonic.com

Latin America (Mexico) www.viewsonic.com/la/

T= 001-8882328722

soporte@viewsonic.com

Country/Region

Website

Renta y Datos, 29 SUR 721, COL. LA PAZ, 72160 PUEBLA, PUE. Tel: 01.222.891.55.77 CON 10 LINEAS
Electroser, Av Reforma No. 403Gx39 y 41, 97000 Mrida, Yucatn. Tel: 01.999.925.19.16
Other places please refer to http://www.viewsonic.com/la/soporte/index.htm#Mexico
Latin America (Peru)

www.viewsonic.com/la/

T= 0800-54565

soporte@viewsonic.com

Macau

www.hk.viewsonic.com

T= 853 2870 0303

service@hk.viewsonic.com

Middle East

ap.viewsonic.com/me/

Contact your reseller

service@ap.viewsonic.com

Puerto Rico & Virgin

Islands

www.viewsonic.com

T= 1-800-688-6688 (English)
service.us@viewsonic.com
T= 1-866-379-1304 (Spanish)
soporte@viewsonic.com
F= 1-909-468-3757

Singapore/Malaysia/
Thailand

www.viewsonic.com.sg

T= 65 6461 6044

service@sg.viewsonic.com

South Africa

ap.viewsonic.com/za/

Contact your reseller

service@ap.viewsonic.com

United Kingdom

www.viewsoniceurope.com www.viewsoniceurope.com/
/uk/
uk/support/call-desk/

United States

www.viewsonic.com

service_gb@viewsoniceurope
.com

T (Toll-Free)= 1-800-688-6688
T (Toll)= 1-424-233-2530
service.us@viewsonic.com
F= 1-909-468-3757

18

Cleaning the LCD Display

MAKE SURE THE LCD DISPLAY IS TURNED OFF.
NEVER SPRAY OR POUR ANY LIQUID DIRECTLY ONTO THE SCREEN OR CASE.
To clean the screen:
1. Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other particles.
2. If the screen still not clean, apply a small amount of non-ammonia, non-alcohol based glass
cleaner onto a clean, soft, lint-free cloth, and wipe the screen.
To clean the case:
1. Use a soft, dry cloth.
2. If the case still not clean, apply a small amount of a non-ammonia, non-alcohol based, mild
non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe the surface.
Disclaimer
ViewSonic does not recommend the use of any ammonia or alcohol-based cleaners on the
LCD display screen or case. Some chemical cleaners have been reported to damage the
screen and/or case of the LCD display.
ViewSonic will not be liable for damage resulting from use of any ammonia or alcoholbased cleaners.

19

Limited Warranty
VIEWSONIC LCD DISPLAY
What the warranty covers:
ViewSonic warrants its products to be free from defects in material and workmanship, under
normal use, during the warranty period. If a product proves to be defective in material or
workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace
the product with a like product. Replacement product or parts may include remanufactured or
refurbished parts or components.
How long the warranty is effective:
ViewSonic LCD displays are warranted for 3 years for all parts including the light source and 3
years for all labor from the date of the first consumer purchase.
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty does not cover:
1. Any product on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from:
a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized
product modification, or failure to follow instructions supplied with the product.
b. Any damage of the product due to shipment.
c. Removal or installation of the product.
d. Causes external to the product, such as electrical power fluctuations or failure.
e. Use of supplies or parts not meeting ViewSonics specifications.
f. Normal wear and tear.
g. Any other cause which does not relate to a product defect.
3. Any product exhibiting a condition commonly known as "image burn-in" which results
when a static image is displayed on the product for an extended period of time.
4. Removal, installation, one way transportation, insurance, and set-up service charges.
How to get service:
1. For information about receiving service under warranty, contact ViewSonic Customer Support (Please refer to Customer Support page). You will need to provide your product's serial
number.
2. To obtain warranty service, you will be required to provide (a) the original dated sales slip,
(b) your name, (c) your address, (d) a description of the problem, and (e) the serial number
of the product.
3. Take or ship the product freight prepaid in the original container to an authorized
ViewSonic service center or ViewSonic.
4. For additional information or the name of the nearest ViewSonic service center, contact
ViewSonic.
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained
herein including the implied warranty of merchantability and fitness for a particular purpose.
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Exclusion of damages:
ViewSonic's liability is limited to the cost of repair or replacement of the product. ViewSonic
shall not be liable for:
1. Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss,
even if advised of the possibility of such damages.
2. Any other damages, whether incidental, consequential or otherwise.
3. Any claim against the customer by any other party.
4. Repair or attempted repair by anyone not authorized by ViewSonic.
Effect of state law:
This warranty gives you specific legal rights, and you may also have other rights which vary
from state to state. Some states do not allow limitations on implied warranties and/or do not
allow the exclusion of incidental or consequential damages, so the above limitations and
exclusions may not apply to you.
Sales outside the U.S.A. and Canada:
For warranty information and service on ViewSonic products sold outside of the U.S.A. and
Canada, contact ViewSonic or your local ViewSonic dealer.
The warranty period for this product in mainland China (Hong Kong, Macao and Taiwan
Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card.
For users in Europe and Russia, full details of warranty provided can be found in
www.viewsoniceurope.com under Support/Warranty Information.

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Mexico Limited Warranty

VIEWSONIC DISPLAY PRODUCTS
What the warranty covers:
ViewSonic warrants its products to be free from defects in material and workmanship, under normal use, during
the warranty period. If a product proves to be defective in material or workmanship during the warranty period,
ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts
may include remanufactured or refurbished parts or components & accessories.
How long the warranty is effective:
ViewSonic LCD displays are warranted for 3 years for all parts including the light source and 3 years for all labor
from the date of the first consumer purchase.
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty does not cover:
1. Any product on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from:
a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product
modification, unauthorized attempted repair, or failure to follow instructions supplied with the product.
b. Any damage of the product due to shipment.
c. Causes external to the product, such as electrical power fluctuations or failure.
d. Use of supplies or parts not meeting ViewSonic's specifications.
e. Normal wear and tear.
f. Any other cause which does not relate to a product defect.
7. Any product exhibiting a condition commonly known as "image burn-in" which results when a static image is
displayed on the product for an extended period of time.
8. Removal, installation, insurance, and set-up service charges.
How to get service:
For information about receiving service under warranty, contact ViewSonic Customer Support (Please refer to the
attached Customer Support page). You will need to provide your product's serial number, so please record the
product information in the space provided below on your purchase for your future use. Please retain your receipt
of proof of purchase to support your warranty claim.
For Your Records
Product Name: ________________________________
Model Number: _____________________________
Document Number: ____________________________
Serial Number: _____________________________
Purchase Date: ________________________________
Extended Warranty Purchase? ____________ (Y/N)
If so, what date does warranty expire? ___________
1. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your name, (c)
your address, (d) a description of the problem, and (e) the serial number of the product.
2. Take or ship the product in the original container packaging to an authorized ViewSonic service center.
3. Round trip transportation costs for in-warranty products will be paid by ViewSonic.
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein including the
implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic's liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable
for:
1. Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of
use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with
business relationships, or other commercial loss, even if advised of the possibility of such damages.
2. Any other damages, whether incidental, consequential or otherwise.
3. Any claim against the customer by any other party.
4. Repair or attempted repair by anyone not authorized by ViewSonic.

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Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:
Name, address, of manufacturer and importers:
Mxico, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas,
Col. San Fernando Huixquilucan, Estado de Mxico
Tel: (55) 3605-1099
http://www.viewsonic.com/la/soporte/index.htm
NMERO GRATIS DE ASISTENCIA TCNICA PARA TODO MXICO: 001.866.823.2004
Villahermosa:
Hermosillo:
Distribuciones y Servicios Computacionales SA de CV. Compumantenimietnos Garantizados, S.A. de C.V.
AV. GREGORIO MENDEZ #1504
Calle Juarez 284 local 2
COL, FLORIDA C.P. 86040
Col. Bugambilias C.P: 83140
Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09
Tel: 01-66-22-14-9005
E-Mail: compumantenimientos@prodigy.net.mx
E-Mail: disc2@hmo.megared.net.mx
Veracruz, Ver.:
Puebla, Pue. (Matriz):
CONEXION Y DESARROLLO, S.A DE C.V. Av.
RENTA Y DATOS, S.A. DE C.V. Domicilio:
Americas # 419
29 SUR 721 COL. LA PAZ
ENTRE PINZN Y ALVARADO
72160 PUEBLA, PUE.
Fracc. Reforma C.P. 91919
Tel: 01(52).222.891.55.77 CON 10 LINEAS
Tel: 01-22-91-00-31-67
E-Mail: datos@puebla.megared.net.mx
E-Mail: gacosta@qplus.com.mx
Cuernavaca
Chihuahua
Compusupport de Cuernavaca SA de CV
Soluciones Globales en Computacin
Francisco Leyva # 178 Col. Miguel Hidalgo
C. Magisterio # 3321 Col. Magisterial
C.P. 62040, Cuernavaca Morelos
Chihuahua, Chih.
Tel: 01 777 3180579 / 01 777 3124014
Tel: 4136954
E-Mail: aquevedo@compusupportcva.com
E-Mail: Cefeo@soluglobales.com
Guadalajara, Jal.:
Distrito Federal:
SERVICRECE, S.A. de C.V.
QPLUS, S.A. de C.V.
Av. Nios Hroes # 2281
Av. Coyoacn 931
Col. Arcos Sur, Sector Jurez
Col. Del Valle 03100, Mxico, D.F.
44170, Guadalajara, Jalisco
Tel: 01(52)55-50-00-27-35
Tel: 01(52)33-36-15-15-43
E-Mail : gacosta@qplus.com.mx
E-Mail: mmiranda@servicrece.com
Monterrey:
Guerrero Acapulco
Global Product Services
GS Computacin (Grupo Sesicomp)
Mar Caribe # 1987, Esquina con Golfo Prsico
Progreso #6-A, Colo Centro
Fracc. Bernardo Reyes, CP 64280
39300 Acapulco, Guerrero
Monterrey N.L. Mxico
Tel: 744-48-32627
Tel: 8129-5103
E-Mail: aydeem@gps1.com.mx
Oaxaca, Oax.:
MERIDA:
CENTRO DE DISTRIBUCION Y
ELECTROSER
SERVICIO, S.A. de C.V.
Av Reforma No. 403Gx39 y 41
Murgua # 708 P.A., Col. Centro, 68000, Oaxaca
Mrida, Yucatn, Mxico CP97000
Tel: 01(52)95-15-15-22-22
Tel: (52) 999-925-1916
Fax: 01(52)95-15-13-67-00
E-Mail: rrrb@sureste.com
E-Mail. gpotai2001@hotmail.com
FOR USA SUPPORT:
Tijuana:
ViewSonic Corporation
STD
381 Brea Canyon Road, Walnut, CA. 91789 USA
Av Ferrocarril Sonora #3780 L-C
Tel: 800-688-6688 (English); 866-323-8056 (Spanish);
Col 20 de Noviembre
Fax: 1-800-685-7276
Tijuana, Mexico
E-Mail: http://www.viewsonic.com
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