Dashboards For Quality Management

Kathie Viers-City of Hope
Eric Presson- Baylor Health Care Systems

Jennifer Christian-Markay Cancer Center
Discuss Quality dashboards as auditing and

Reporting Methods for Quality Management
Provide examples of Administrative/
Operational and Clinical Dashboards in
different size transplant organizations
Discuss Auditing and Reporting Methods for
Quality Management though use of
Dashboards.
What is a Dashboard? What should it

display? How do I use it? Why Now?
What are common Issues Survey results
How do other centers use Dashboards?
What are Core measures for transplant

programs?-Whats going on?
Government and other regulatory reporting

requirements- Show me the Data
Payer and Accreditation organization requests
for information and Standards compliance
Show me the data
Report to High level Administrative boards
Monitoring patient safety and quality of the

care we provide our patients. WOW
Show me the data
Driving for Quality in Acute Care: A Board of

Directors Dashboard GovernmentIndustry
Roundtable
On November 10, 2008, the Office of Inspector

General (OIG) of the U.S. Department of Health and
Human Services and the Health Care Compliance
Association (HCCA) cosponsored
governmentindustry roundtable called Driving for
Quality in Acute Care
Dashboards were recommended as means to assess
and oversee an organizations performance based
on quality of care metrics.
A Dashboard is designed to display data, be

intuitive and simple expanding data access
from highly trained data analysts to the
casual user.
Insight from the dashboard is used to
determine program viability, identify areas for
improvement, make changes, and reallocate
resources if necessary.
Goals are to track data, improve operational
and clinical performance and promote
accountability and transparency
Data
Display
Determine Key objectives or areas for display
Develop Key performance indicators/measures for areas

related to structure, process and outcomes.
Select best practice benchmarks externally and or

internally.
Develop scorecard, monitor/audit overtime.
Use Quality management principles to Identify areas which

require Closer look exceed or below benchmark. Focus
on High risk High volume indicators.
Use Quality Management principles of process mapping
and step analysis to develop an improvement plan or
document acceptable outcome
1. Do you utilize a
dashboard for
monitoring
key performance
indicators
Do you utilize a dashboard for monitoring key performance indicators
12.8%
5.1%
Yes
No
82.1%
In development
2. Are you:
an administrator/
quality specialist/
department manager/
Other
Are you....
59.5%
60.0%
50.0%
40.0%
32.4%
30.0%
20.0%
10.0%
10.8%
8.1%
0.0%
an administrator
a quality specialist
a department manager other
3. What is the volume

of transplants performed
annually at your center?
What is the volume of transplants performed annually at your

center?
15.8%
0-100
5.3%
28.9%
100-200
200-300
26.3%
300-400
23.7%
greater
than 400
4. Do you use a quality

dashboard for reporting
during quality meetings
Do you use a quality dashboard for reporting during quality

meetings
80.0%
66.7%
70.0%
60.0%
50.0%
40.0%
30.0%
22.2%
13.9%
20.0%
5.6%
10.0%
0.0%
monthly
quarterly
annually
other
Describe your dashboard focus
5. Describe your
dashboard focus
70.0%
60.0%
67.6%
50.0%
40.0%
30.0%
40.5%
8.1%
20.0%
10.0%
0.0%
Clinical
Administrative/operational
Combined
What is the biggest challenge you feel in using the dashboard effectively
6. What is the biggest

challenge you feel in
using the dashboard
effectively
7.7%
17.9%
Getting internal data
getting external
benchmarks
28.2%
selecting meaningful
indicators
46.2%
other
7. Do you feel the use of a dashboard has led to identifying a

need for improvement or has led to improvements in your
transplant program
Do you feel the use of a dashboard has led to identifying a need for improvement or has
led to improvements in your transplant program
44.7%
yes
55.3%
no
unsure
0.0%
Getting external benchmarks 46.2%

Selecting meaningful indicators 28.2%
Getting internal data 17.9%
Our Challenges continue to be:
Developing Quality Management Programs which

includes the selection of Key performance
indicators based on regulatory and accreditation
requirements and program needs.
Working to develop internal quality reporting data
systems
Collaborating to identify core measures for
transplant programs for external benchmarking
NMDP - National Marrow Donor Program

http://www.bethematch.org
CIBMTR Center for International Blood & Marrow Transplant
Research-Stem Cell Therapeutic Outcomes Database(SCTOD)
http://www.cibmtr.org/
ASBMT-American Society for Blood and Marrow
Transplantation
http://www.asbmt.org/
C4QI Comprehensive Cancer Center Consortium
http://www.c4qi.net/
UHC University Healthcare Consortium
https://www.uhc.edu/
BMT Quality Roundtable Googlegroup
http://groups.google.com/group/bmt-quality-roundtable
Kathie Viers RN,BSN,MS CPHQ

HCT Regulatory/Quality Compliance Specialist
Department of Quality, Risk, and Regulatory
City of Hope is a National Cancer Institute designated

Comprehensive Cancer Center.
Recognized for translating basic laboratory research into
innovative patient care.
The Hematopoietic Cell program is the largest provider of Blood
and Marrow Transplantation (BMT) in California
Over 11750 transplants completed, More than 600 BMT

procedures performed annually.
Adult and Pediatric transplant programs
AUTO, ALLO, URD, CORD, Haplo
Only center for 9th year in a row, to perform above
expectations according to the Stem Cell Therapeutics
Outcomes Database.(CIBMTR) transplant outcomes data.
Volume
Length of stay
Readmissions
Cost/Payer contracts and reimbursement
Staffing and staff competency
Coding and documentation compliance
Electronic Medical Record Development and
use
Utilization
Some Key Clinical Performance Indicators

Total transplant volumes by type and cell type
Other cellular therapy-DLI, HPC., volume and outcomes
Length of stay by transplant type

Readmissions within 30 days of discharge
Marrow collections volume, AE, product cell counts, recipient outcomes
Mortality -30, 100, and 1year, Treatment related(non-relapse).
Engraftment, by transplant and cell type, ANC and Platelet, median time to
engraftment
Patient satisfaction Press-Ganey-Transplant survey, case management
discharge survey, donor followup reports.
Critical event/quality reviews- Adverse events, ICU admits, data audits
Trans Med Service indicators: collection, processing and administration
and infusion, mobilization, positive microbial reports.
Known Complications GVHD,ECP for GVHD, Infectious disease monitors.
Chemo-verification procedure audits, ADRs.
Donor and recipient screening and consent
Support Service reports and focus compliance audits
Indicator
Engraftment ANC
Time to engraftment Autologous

Time to ANC engraftment ALLO
Sib/MRD
Time to ANC engraftment MUD
Benchmark
>95% of HCT by Day +28

100% 10-11days
100% 14-16 days
100% 14-28 days
Treatment Related Mortality
Benchmark
Treatment Related Mortality<5% day +100 Day

Autologous
Scorecards
related Mortality-ALLOTransplant
Indicators
benchmarks<10% day +100 Day
SIB/MRD
Overall TRM (Non-relapse Mortality)100 Days
Dashboard
Graphs
4.5
4
3.5
3
2.5
TRM 100 Days
2
1.5
1
0.5
0
2008
2009
2010
2011
2012
Do we need Core measures (Indicators)for

Blood an Marrow Transplant Program Quality
reporting and standardize for External
Benchmarks?
Does it matter how you display and or report
your data internally?
Do we need to collaborate and support each
other?

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What are some examples of quality indicators that could be displayed on a transplant dashboard?

What are some examples of quality indicators that could be displayed on a transplant dashboard?

How can dashboards be used to monitor quality metrics over time?

How can dashboards be used to monitor quality metrics over time?

Kathie Viers-City of Hope

Eric Presson- Baylor Health Care Systems

Discuss Quality dashboards as auditing and

What is a Dashboard? What should it

What are common Issues Survey results

How do other centers use Dashboards?

What are Core measures for transplant

Government and other regulatory reporting

Show me the data

Report to High level Administrative boards

Monitoring patient safety and quality of the

Show me the data

Driving for Quality in Acute Care: A Board of

On November 10, 2008, the Office of Inspector

A Dashboard is designed to display data, be

Determine Key objectives or areas for display

Develop Key performance indicators/measures for areas

Select best practice benchmarks externally and or

Develop scorecard, monitor/audit overtime.

Use Quality management principles to Identify areas which

Do you utilize a dashboard for monitoring key performance indicators

3. What is the volume

What is the volume of transplants performed annually at your

4. Do you use a quality

Do you use a quality dashboard for reporting during quality

Describe your dashboard focus

6. What is the biggest

Getting internal data

7. Do you feel the use of a dashboard has led to identifying a

Getting external benchmarks 46.2%

Our Challenges continue to be:

Developing Quality Management Programs which

NMDP - National Marrow Donor Program

Kathie Viers RN,BSN,MS CPHQ

City of Hope is a National Cancer Institute designated

Over 11750 transplants completed, More than 600 BMT

Some Key Clinical Performance Indicators

Length of stay by transplant type

Time to engraftment Autologous

>95% of HCT by Day +28

100% 14-28 days

Treatment Related Mortality

Treatment Related Mortality<5% day +100 Day

TRM 100 Days

Do we need Core measures (Indicators)for

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