How To Fix Internet Explorer Has Encountered A Problem and Needs To Close

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How to Fix Internet Explorer has Encountered a


Problem and Needs to Close
November 10th, 2007 by akishore | File in: Internet Explorer Tips

Have you ever been browsing the Internet using IE happily until all of a sudden
you get this horridInternet Explorer has encountered a problem and needs to
close error message, after which IE completely shuts down and you lose all of
your tabs along with any forms you might have been filling out? Now that I use
Firefox religiously, this has not happened to be even once, but it happened all the
time with Internet Explorer.
So for those poor souls still using IE 6 or 7, heres a quick list of steps you can
take to try and fix the underlying problem. The cause of this error can be any
number of things, so you may have to try a few things before it actually fixes the
problem. Your error may look something like this:
Error sign
AppName: iexplore.exe AppVer. 7.0.5730.11 ModName: unknown
ModVer: 0.0.0.0 Offset: 61eb77e0

So what the heck to do if you get this error? Try each one of these steps and see
if the problem goes away:
Open IE, go to Tools, Internet Options, and clear out the temporary Internet files.
Click Delete Alland choose the option to delete all offline content also. In case
you downloaded some executable file that is causing the problem, this will
remove it.
Run anti-spyware and anti-virus software on the computer.
Download Adware and Spybot and run each to remove any malware. Also,
download CCleaner and HiJackThis and run both applications. Remove unwanted

entries that you see when you run HiJackThis (youll have to read the docs to
know what to remove).
Go to Start, Run and then type in MSCONFIG. Click on the Startup tab and
uncheck all items and then re-start the computer. This disables all startup
programs from running. If you still get the error, go ahead and turn them back on
the same way.
Disable Smarts Tags in Internet Explorer by going to Tools, Internet
Options, Advanced tab, and then clearing the Enable Smart Tags check box.
Install the latest updates from Microsoft Update web site. If you started receiving
this error AFTER installing the latest updates, you will have to perform a System
Restore to the point before you installed the updates. You can access the System
Restore feature by going to Start, All Programs,Accessories, and then System
Tools.
Use System File Checker to scan for changes or modifications to Windows
protected files. If any files were overwritten or deleted, etc, SFC will automatically
retrieve the correct version of the file and replace it. You can run SFC by going
to Start, and then Run, typing in CMD and then typing sfc /scannow in the
command window.
Re-register Internet Explorer DLL files. Click on Start, then Run, type in CMD and
then type the following lines and press Enter after each one:
regsvr32
regsvr32
regsvr32
regsvr32
regsvr32
regsvr32
regsvr32
regsvr32
regsvr32

softpub.dll
wintrust.dll
initpki.dll
dssenh.dll
rsaenh.dll
gpkcsp.dll
sccbase.dll
slbcsp.dll
cryptdlg.dll

Disable all third party addons to Internet Explorer by going to Start, Control
Panel, Internet Options,Advanced tab and then un-checking the Enable third
party browser extensions check box. You will have to scroll down a couple of
lines.

1.
2.

3.
4.

In the File Download dialog box, click Run, and then follow the steps in the wizard.
In the Reset Internet Explorer Settings dialog box, click Reset.
Click to select the Delete personal settings check box if you would also like to remove
browsing history, search providers, Accelerators, home pages, Tracking Protection, and
ActiveX Filtering data.
When Internet Explorer finishes applying default settings, click Close, and then
click Close again.
Close Internet Explorer, and then restart it.

Let me reset Internet Explorer myself


To use the Reset Internet Explorer Settings feature from Control Panel, follow these steps:

1.
2.

Close all Internet Explorer and Windows Explorer windows.


Click Start

, and then click Control Panel.


3.
4.
5.
6.
7.

In Control Panel, open Internet Options.


Click the Advanced tab, and then click Reset.
In the Reset Internet Explorer Settings dialog box, click Reset.
When Internet Explorer finishes restoring the default settings, click Close, and then
click OK two times.
Close Internet Explorer, and then reopen it. The changes take effect the next time that you
open Internet Explorer.

Method 2: Uninstall and then reinstall Internet Explorer


If resetting Internet Explorer to its default settings does not fix the problem, uninstall Internet
Explorer 8 or Internet Explorer 9, and then reinstall it. To do this, follow these steps, depending on
the operating system that you are using.
Note This method cannot be used for Internet Explorer 7 because Internet Explorer 7 it is a part of
Windows Vista and cannot be uninstalled.
Windows 7 or Windows Server 2008 R2
To uninstall Internet Explorer 8 or Internet Explorer 9 from a computer that is running Windows 7 or
Windows Server 2008 R2, follow these steps:
1.

Close all programs.

2.
3.
4.

Click Start, and then click Control Panel.


Click Programs, and then click Turn Windows features on or of.
In the list of Windows features, click to clear the Internet Explorer 8 or the Internet
Explorer 9 box.
5.
Click Yes when you are prompted.
6.
Click OK. Internet Explorer 8 or Internet Explorer 9 will now be uninstalled. The system will
restart after the installation.
To install Internet Explorer 8 or Internet Explorer 9 on a computer that is running Windows 7 or
Windows Server 2008 R2, follow these steps:
1.
2.
3.
4.
5.

Close all programs.


Click Start, and then click Control Panel.
Click Programs, and then click Turn Windows features on or of.
In the list of Windows features, check the Internet Explorer 8 or the Internet Explorer
9 box.
Click OK, and then wait for system to restart.

Windows Vista or Windows Server 2008


To uninstall Internet Explorer 8 or Internet Explorer 9 from a computer that is running Windows Vista
or Windows Server 2008, follow these steps:
1.
2.
3.
4.
5.

Close all programs.


Click Start, and then click Control Panel.
Click Programs, and then click Uninstall a Program.
In the Tasks pane, click View installed updates.
In the list of installed updates, double-click Windows Internet Explorer 8 or Windows
Internet Explorer 9, and then click Yes when you are prompted for confirmation.
Note If Windows Internet Explorer 8 or Windows Internet Explorer 9 does not appear in the
list of installed updates, follow the steps that are listed in the "Alternative steps" section of the
following Microsoft Knowledge Base article:
957700 How do I uninstall or remove Internet Explorer as a troubleshooting step?
To install Internet Explorer 8 on a computer that is running Windows Vista or Windows Server 2008,
follow these steps:
1.

Visit the following Microsoft website:


Windows Internet Explorer 8 for Windows Vista or Windows Server 2008

2.

Click the Download button on the page to start the download. Or, select a different
language in the Change language list, and then click Go.
3.
Take one of the following actions:
o
To start the installation immediately, click Run.
o
To save the download to your computer for installation later, click Save.
o
To cancel the installation, click Cancel.
To install Internet Explorer 9 on a computer that is running Windows Vista or Windows Server 2008,
follow these steps, visit the following Microsoft website:
www.microsoft.com/ie9
Windows XP
To uninstall Internet Explorer 7 or Internet Explorer 8 from a computer that is running Windows XP,
follow these steps:
1.
Click Start, and then click Control Panel.
2.
Click Add or Remove Programs.
3.
Make sure that the Show updates check box is selected.
4.
Click Windows Internet Explorer 7 or Windows Internet Explorer 8.
5.
Click Remove.
To Install Internet Explorer 7 or Internet Explorer 8 on a computer that is running Windows XP,
follow these steps:

1.

Visit either of the following Microsoft websites, depending on the version of Internet
Explorer that you want to install:
Windows Internet Explorer 8 for Windows XP
Windows Internet Explorer 7 for Windows XP

2.
3.

Click the Download button on the page to start the download. Or, select a different
language in the Change language list, and then click Go.
Take one of the following actions:
o
To start the installation immediately, click Run.
o
To save the download to your computer for installation later, click Save.
o
To cancel the installation, click Cancel.

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