Sales Engineer in Phoenix AZ Resume Hal Morris

HAL MORRIS
Phoenix, AZ 85048
602-432-7412 - hmorris46@gmail.com
www.linkedin.com/in/halkmorris
LEAD SALES ENGINEER

Advancing sales through excellence in customer consultation, industry expertise and solution design
Customer-centric Sales Engineer with an extensive record of achievement in supporting sales. Exceptional technical
trainer and sales coach: able to learn new technologies quickly and train others at all skill levels. Professional technical
troubleshooter able to identify root causes in the OSI model. Core competencies include:
Sales Process
Customer Requirements
Training
Cloud Computing
Network Solutions Design

Proposals/Bid Response
Coaching
Virtualization
Telecommunications
Problem Solving
Customer Service
Managed Services
Special Projects
Broad Technical Skillsets
Cyber Security
Trusted Network Advisor
RECENT CAREER HIGHLIGHTS
Turned a hostile potential client into a 100% satisfied repeat customer and attained a Trusted Resource status.
Captured many circuits from competitors via excellence in consultation and support as the primary point of contact.
Accustomed to Raising the Bar of every recent company worked for.
PROFESSIONAL EXPERIENCE
LEVEL 3 COMMUNICATION
NETWORK APPLICATION ENGINEER
2010-2015
Provided direct support to six Senior Account Managers in the Phoenix office. Designed, presented, supported, and
managed provisioning and ordering of complex network solutions for the office's largest customers. Developed layer 1
(fiber), layer 2 (Ethernet), and layer 3 (IP) solutions.
Highlights
Propelled Sprouts Market network from 2 distribution centers and 30 stores to more than170 locations and 7
distribution centers, a new headquarters, and an intelligent, high-speed backbone network interconnecting diverse
data centers by integrating diverse technologies into a uniform network design.
Secured an eventual change of 30 circuits from AT&T to tw telecom by supplying detailed consulting assistance with
Pulte Homes; personally oversaw provisioning/installation details to ensure smooth, on-schedule delivery; served as
point of contact for the client and earned their trusted advisor status.
Advanced the level of competence of non-technical team members in understanding network communication
technologies and how to apply them to client needs.
Played a key role as subject matter expert tasked to train the entire Network Application Organization (NAO) of more
than 100 technology professionals, each impacting 6-12 other sales or support personnel, in working with new and
emerging technologies such as Cyber Security, Managed Services, DDoS and IPv6.
RWC INTERNATIONAL
NETWORK ADMINISTRATOR (TEMPORARY)
2010
Managed the daily operations of desktop, server, router, and PBX systems.
Highlights
Accelerated delivery of requests from weeks of waiting to 24 hours by realigning priorities to those with immediate
needs.
CONTRACTOR
COMMUNICATIONS DESIGNER
2008-2010
Designed and provided scope of work for fiber optic, copper cable communications, and grounding cables for major, complex
construction sites.
Highlights
Created the successful bid for cabling and fiber services from blueprints for the Diamondback's and Rockies spring
training baseball facility in Scottsdale, AZ.
Delivered bids on short schedules to fit timelines of primary contractors.
Continued
HAL MORRIS
Page 2
602-432-7412 - hmorris46@gmail.com
Professional Experience, Continued
STRATASOFT
SERVER TECHNICIAN (CONTRACT)
2008-2009
Played a key role in troubleshooting progressive dialer problems installed in a major call center.
Highlights
Identified a heat-related issue in the design of the server and resolved by removing the top off the server and
mounting a portable fan; led to a design change in the product to accommodate greater air flow.
ABLE INC.
SALES ENGINEER
2008-2009
Developed estimates for fiber, copper, and grounding services based on construction blueprints for a major provider of
communication cabling for schools and public libraries taking advantage of E-Rate federal funding to purchase products
and services.
Highlights
Designed and estimated to fit the cabling and wireless requirements for the Yuma Public Library, a large construction
project 2 football fields in size (2 stories) with 27 wireless nodes, 2 integrated network adapters, and miles of fiber and
copper cabling.
ADDITIONAL EXPERIENCE
AT&T, Data Network Consultant: Delivered sales engineering support to the sales teams for such global customers as
American Express, Ameriprise, Honeywell, Cendent Corporation, Royal Dutch Shell Group (Shell Oil), Lexmark, Nokia,
Ericsson, Schlumberger, and Alimentation Couche-Tard. Replaced BT in EMEA with AT&T VPN services (26 locations).
Electric Lightwave, Sales Engineer, Sales Engineer Manager, Sr. Manager: Provided technical support to sales teams in
three states and eventually oversaw activities in seven states. Transitioned the company to new owners.
MCI Systemhouse, Technical Architect: Supported projects upgrading public safety (police, fire, and 911 systems) in
major cities across the globe, including New York, London, and Madrid.
MCI/AT&T, Sr. Sales Engineer: Served in such roles as Special Projects Liaison to the Director of Operations and the
Vice President of Operations of MCI, Marketing Manager leading complex responses to requests for proposals (RFPs),
and Sales Engineer. Won the bid for American Expresss EMEA expansion, implemented a global VSAT network for
Schlumberger, spun-off the Ameriprise network from AMEX, and designed an integrated backbone that interconnected
Sprouts Marketplaces, headquarters, and geographically diverse data centers into a universally homogenous network.
EDUCATION
M ASTER OF SCIENCE, COMPUTER INFORMATION SYSTEMS, University of Phoenix
BACHELOR OF ARTS, BUSINESS M ANAGEMENT, University of Phoenix
ASSOCIATES DEGREE, BUSINESS, University of Utah
TECHNICAL BACKGROUND
Certifications: Carrier Ethernet Certified Professional (CECP 2.0), CCNA, CCDA, RaaS Level 1, VMware Sales
Professional (VSP), VMware Technical Sales Professional (VTSP), Registered Cable Distribution Designer (RCDD)
Solutions:
o Enterprise Solutions for Customers Needing MPLS-Based (Layer 3) Numerous Location Interconnections Such
as Between Branch Offices and Headquarters.
o Major Service Centers and Distribution Complexes Utilizing High-Speed/Low-Latency VPN Services (Layer 2)
Both in the Metro and Wide Area Networks (LAN/MAN/WAN)
o Interconnections for Cloud-Based Providers and Business Consumers (Amazon Web Services, Bluelock, and
Verticore) Utilizing Intelligent Dynamic Network Connections
o Design of High-Speed High-Capacity Interconnections Between Data Centers

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HAL MORRIS

LEAD SALES ENGINEER

Network Solutions Design

RECENT CAREER HIGHLIGHTS

Professional Experience, Continued

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