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    Retail Banking and Its Pdts Service Questionnaire

    Uploaded by

    Kiruthika Subramani
    1. The document is a questionnaire for a student's project on customers' perspectives of retail products and services offered by Lakshmi Vilas Bank. 2. It collects information on customer demographics, banking habits, use of loan and investment products, cards/remittances, other services availed, and ratings of various facilities and perceptions on pricing. 3. The confidentiality of responses is assured to encourage participation in the research project.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Retail Banking and Its Pdts Service Questionnaire

    Uploaded by

    Kiruthika Subramani
    721 views3 pages
    1. The document is a questionnaire for a student's project on customers' perspectives of retail products and services offered by Lakshmi Vilas Bank. 2. It collects information on customer demographics, banking habits, use of loan and investment products, cards/remittances, other services availed, and ratings of various facilities and perceptions on pricing. 3. The confidentiality of responses is assured to encourage participation in the research project.

    Original Description:

    Questionnaire on retail banking

    Original Title

    Retail Banking And its pdts service questionnaire

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    1. The document is a questionnaire for a student's project on customers' perspectives of retail products and services offered by Lakshmi Vilas Bank. 2. It collects information on customer demographics, banking habits, use of loan and investment products, cards/remittances, other services availed, and ratings of various facilities and perceptions on pricing. 3. The confidentiality of responses is assured to encourage participation in the research project.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    721 views3 pages

    Retail Banking and Its Pdts Service Questionnaire

    Uploaded by

    Kiruthika Subramani
    1. The document is a questionnaire for a student's project on customers' perspectives of retail products and services offered by Lakshmi Vilas Bank. 2. It collects information on customer demographics, banking habits, use of loan and investment products, cards/remittances, other services availed, and ratings of various facilities and perceptions on pricing. 3. The confidentiality of responses is assured to encourage participation in the research project.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    You are on page 1of 3

    Dear Sir/Madam

    I am the student of University of Madras, Department of Management


    Studies, Chennai and presently doing my project on Customers Perspective
    of Retail Products And Service offered by Lakshmi Vilas Bank. I request you to
    kindly fill the questionnaire below and assure you that the data generated shall
    be confidential.
    1.CUSTOMER PROFILE
    Name
    Branch:
    (Optional)
    Age
    A) 18- 30 B) 31-45 C) 46-60 E) 60 and above
    Educational
    A) PG B) Graduate C) HSC D) SSC
    Qualification
    Occupation
    A) Government Service B) Private Service C) Business D) Student
    E) House Wife
    Gross Annual
    A) Above 5 Lakhs B) 2.5 Lakhs to 5 Lakhs C) 2.5 to 1 Lakhs
    Income
    D)Below 1 Lakh
    How long is your relationship with LVB?
    A) < 1 Year B) 3-5 Years C) 5 -10 Years D) Above 10Years

    2.Banking Habit:
    I have A/C (S) in

    A)Current A/C

    Please tick appropriate


    box
    Type of Deposit

    B)Savings A/C

    A) Fixed
    Deposit

    B) Recurring
    Deposit

    Please tick appropriate


    box
    3. Loan Product
    3.1 Which of the loan or borrowing facility (s) you availed from LVB ?
    Product
    Lakshmi Home Loans
    Vidya Lakshmi Loans
    Lakshmi Personal Vehicle
    Loans
    Lakshmi Easy Loan
    Loan Against Properties
    Jewel Deposit Loan

    Please tick appropriate


    box

    3.2 Do you think that your bank disburse high gold loans?
    A) Yes B) No
    If yes what would be the reason
    A) Fast Processing B) Easy Documentation C) Low Interest rates D) Others
    4. Investment Products
    Which investment products you are aware of in LVB?
    Product
    Please tick
    appropriat
    e box
    Life Insurance
    General Insurances
    DEMAT Service
    Mutual Fund
    5. Card & Remittances Products
    What are the following products you avail from LVB?
    Product
    Please tick
    appropriat
    e box
    Debit card
    Prepaid Giftcard
    Rupay Card
    NEFT/RTGS
    6. Other Services & Facilities
    Which of the following services did you avail from LVB?
    Services
    Please tick
    appropriat
    e box
    Internet Banking
    Mobile Banking Lockers
    ECS
    Online Bill Payment
    Door Step Services
    7. Rank the following facilities provided by LVB on the basis of your preferences
    Channel
    ATM
    Mobile
    Internet
    Banking
    banking
    ( Rank 1 for high and 4 for low)

    Branch
    Banking

    8. The following table has statements pertaining to The Product / Service offered by LVB.
    Circle the relevant number against the respective statement as per the following scales.
    Statements
    S.
    No
    1

    Strongly
    Agree

    Agree

    Neither
    Agree nor
    Disagree

    Disagree

    Strongly
    Disagree

    The bank provides reliable


    service and products
    The staff is courteous with me
    always
    There is no bureaucracy in the
    bank
    The systems at the bank are easy
    to understand
    I am regularly informed from
    time to time, by the bank, on
    change in pricing of the products
    & services

    2
    3
    4
    5

    9. Pricing of Retail Banking Product:


    The following table contains certain statements regarding pricing of the various
    products / services offered by LVB. You are requested to record your perceptions / responses
    to these statements on a five point scale as under.
    S.No

    Statements

    1. Prices of the products &


    services are high / bank is
    overcharging for the products
    & services
    2. Customers always complain
    against the overcharging of the
    bank
    3. Bank listens to customers
    complain & takes prompt
    actions
    4. Bank always informs
    customers regarding change in
    its Pricing Policies
    5. Rate of interest rate given by
    the bank is at par with the
    other banks

    Strongly
    Agree

    Agree

    Neither
    Agree nor
    Disagree

    Disagre
    e

    Strongly
    Disagree

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