PERFORMANCE BASED REWARD SYSTEM

FORM IGOC 01/2014

PERFORMANCE AND DEVELOPMENT PLAN AND REVIEW DOCUMENT
General Guidance
1.

2.

3.
4.
5.

The basic purpose of this instrument is to objectively assess the employees performance on the agreed objectives for a given year.
The accurate assessment will provide vital information for management decision-making. More specifically the assessment will
influence decisions regarding a) the employees performance rating; b) awarding of reward c) specific training and development needs
of the employee to improve productivity; and d) the suitability of the employee for appointment to permanent service or potential
advancement to higher grade.
For assessment to be objective it is essential that the reporting employee (a) thoroughly understands the contents of the job the
appraise is holding (job description) and the requirements for the job (job specification), (b) properly knows the employee being
appraised (performance abilities) through work supervision of at least three months and (c) refers to the notes from the checkpoint
meetings.
The appraisal is for the total reporting period and should reflect the strengths and weaknesses and what hindered or enabled delivery
during the period.
The reporting employee is normally the employees immediate supervisor
The appraisal should be done in the presence of the appraisee and should be accompanied by constructive dialogue focusing on ways
of enhancing the employees performance and the companys productivity.

PART A EMPLOYEE INFORMATION

Name of Employee ( surname first)Tjinyeka Julius

Performance Plan period

ID No: 300817222

From: 01 April 2014

Position
ICT manager

Company/Department: ICT

to :31 March 2015

Division/Unit
Grade: B2
Date of first appointment to position: 31 January 2014

Name of Supervisor: Sean Watson

Company: IGOC

Supervisors Position: C.E.O

1

Date of posting/transfer to the company:21 May 2014

Supervisor since: 31 January 2014

PART B: PERFORMANCE OBJECTIVES

The purpose of this section is to record the employees objectives for the year. The highlighted portion is completed
at the planning stage and the rest is completed at the review level
No

Objectives

Output

Measure

C1

Ensure access &

equity to all.

Provided access
& equity to all.

% of users
helped.

Improved cost
effectiveness.

Improve
information
management.

Improved
information
management.

% of
equipment
bought
according to
quotation.
% of
information
service
provided.

100%

F1

Improve cost
effectiveness.

Improved
resource
management.

% of resource
management.

100%

P3

Improve resource
management.

Improved
delivery of

% 0f reports
attended.

100%

P4

Improve delivery of
service.

P1

Performa
nce
Target
100%

Performa
nce Result

Comments

100%

service.
L2

Improve
organizational work
structure.

Improved
organizational
work structure.

% of
objectives
achieved.

100%

Note: Based on the average of the ratings scored above, provide an overall performance rating of the employee in
the space below
Final Performance Rating:

Note: The performance rating to be obtained by multiplying the average performance rating by 0.8 to get the final
performance rating

PART C: DEVELOPMENT OBJECTIVES

The purpose of this section is to record the employees development objectives for the year. The highlighted portion
is completed at the planning stage and the rest is completed at the review stage.
Individual Development Objectives

Expected Results

Need to be trained on lodge television system or

setup.

To reduce cost for the

company.

Follow up/Comments by
Supervisor

Employees Signature

Date:

Supervisors Signature

Date:

Authorized Official

Date:

PART D: ASSESSMENT FOR PERSONAL ATTRIBUTES

Note: Please enter your rating under the appropriate rating level
ITEM FOR ASSESSMENT

1. Time Management
(Quality of time keeping:
keeping appointments
,punctuality at work and
meetings and meeting
deadlines)

95%
-100%

80%94%

Outstandin
g

Very
Good

RATING
65% 50%
79%
-64%

49% and
below

Good

Unsatisfactory

Satisfact
ory

COMMENTS

2. Knowledge of the Work

( how well does the employee
know the purpose, processes
and practice of the job)

Outstandin
g

Very
Good

Good

Satisfact
ory

Unsatisfactory

3. Output: Accuracy,
Reliability & Speed
(How accurate and reliable the
performance is and how much
work is done on schedule)

Outstandin
g

Very
Good

Good

Satisfact
ory

Unsatisfactory

4. Customer care
(Demonstrate value based
customer focused initiatives
including courtesy)

Outstandin
g

Very
Good

Good

Satisfact
ory

Unsatisfactory

ITEM FOR ASSESSMENT

5. Team work
(Participation in, support for an
promotion of team efforts and

95%
-100%

80%94%

Outstandi
ng

Very
Good

RATING
65% 50%
79%
-64%

49% and
below

Good

Unsatisfactory

Satisfact
ory

COMMENTS

has ability to get along with coworkers)

6. Initiative
Number of initiatives resulting in
accomplishments)

Outstandi
ng

Very
Good

Good

Satisfact
ory

Unsatisfactory

7. Supervisory Abilities
(Guidance for achieving results)
(Note: only where applicable)

Outstandi
ng

Very
Good

Good

Satisfact
ory

Unsatisfactory

Outstandi
ng

Very
Good

Good

Satisfact
ory

Unsatisfactory

8. Management Performance
(Ability to plan, organize, and
direct activities/resources
effectively)
(Note: only when applicable)
Average rating score:
[1+2+3+4+5+6+7+8)/8]

Note: Based on the average of the ratings scored above, provide an overall effectiveness/ rating of the employee in
the space provided below:
Final Personal attributes Rating
Note: The overall rating for personal attributes to be obtained by multiplying the average result by 0.2 to get the
final rating.
6

QUARTERLY REVIEW RATING SUMMARY

Item for
Assessment

Quarter 1

Quarter 2

Quarter 3

Quarter 4

Total

Performance
Objectives

Personal
attributes

Total
Comments
Supervisee:________________________________________________________________________________________________________
_____________________________________________________________________________________________________________________
_____________________________________________________________________________________________________________________
_____________________________________________________________________________________________________________________
_______
Supervisor:________________________________________________________________________________________________________
_____________________________________________________________________________________________________________________
_____________________________________________________________________________________________________________________
_____________________________________________________________________________________________________________________
_______

Supervisees Signature: _______________________________________

Date: ________________
7

Supervisors Signature: _______________________________________

Date: ________________

PART E: SUMMARY AND RECOMMENDATIONS

PERFORMANCE RATING
Level 1

Outstanding

96 100%
Results meet and exceeds all targets.
Employee is an exceptional performer and consistently meets all
performance targets. The Employee occasionally makes
significant contributions beyond agreed targets or
responsibilities and requires very little supervision.

Level 2

Very Good

80 95% Results meet most targets. Employee consistently

meets most targets, and is a competent performer and requires
very little supervision.

Level 3

Satisfactory/ Good

65 79% Results are above average targets. Employee

exhibits reasonable level of competence and requires occasional
support.

Level 4

Fair

50 64%
Results meet at least half (average) of
the targets. Employee requires continuous general support to
improve performance with a designated period.

Level 5

Unsatisfactory

49% and below

Results are below average. The
employee displays unacceptable performance and needs
focused support to improve performance within a designated
period. The employee will be denied increment.

Unable to rate:

The employee cannot be rated due to extenuating

circumstances beyond control (e.g. employee is on study/sick
leave) or has less than three months service.
8

FINAL RATING FOR THE YEAR:

Note: The final ratings for the year is the sum of the total annual scores for the performance and the personal
attributes given in Page 6

Recommendations by Supervisor:

Reward:

Development required:

Employees Comments

Immediate Supervisors Comments:

Signature:

Date:

Signature:

Authorized Officials signature______________________________________

Date:

Date: ______________________________

Comments:
_____________________________________________________________________________________________________________________
_

_____________________________________________________________________________________________________________________
_

Chief Executives Comments:

_____________________________________________________________________________________________________________________
_
_____________________________________________________________________________________________________________________
_
Chief Executives Signature_______________________________________ Date: _________________________________

WORKPLAN TEMPLATE
Objective: ENSURE ACCESS & EQUITY TO ALL
Critical
Sub activities
From
Activities
TO ENSURE
-To attend and
01/04/2014
THAT ALL ICT
record any
EQUIPMENTS
support
ARE WORKING
operation on
daily basis.
-to perform my
01/04/2014
daily routines eg:
making sure that
the internet,
network is
working and
server back ups
are working and
finally ensuring

To

Status

Comments

31/03/2015

31/03/2015

10

that each work

station is in its
normal state.

Objective: IMPROVE COST EFFECTIVENESS

Critical
Sub activities
From
Activities
ENSURE THAT
-To produce bills
01/04/2014
BILLS ARE
& hand them to
HANDED TO
the account
ACCOUNTS
department on
monthly basis.
-collecting
01/04/2014
quotations for
computer
devices & other
electronics from
various suppliers
& buying from
those suppliers
with reasonable
01/04/2014
prices.
-to ensure that

To

Status

Comments

31/03/2015

31/03/2015

31/03/2015

11

employees
dialing codes are
private or not
shared to reduce
phone bills.
-to investigate
any code used
where it is not
supposed to be
used every
month end.

01/04/2014

Objective: IMPROVE INFORMATION MANAGEMENT

Critical
Sub activities
From
Activities
ENSURE THAT
-to manage IMO
01/04/2014
ICT
database for
INFORMATION
poolers weekly.
IS STORED
-to produce ICT

31/03/2015

To

Status

Comments

31/03/2015

12

&AVAILABLE TO
OTHER USERS

departmental
reports on
weekly &
monthly basis.
-to print phone
bills on monthly
basis.
-updating group
website on
monthly basis.
-record any fault
attended on daily
basis.
-routine checks
on daily basis to
ensure the
system is fully
working

01/.04/2014

31/03/2015

01/04/2014

31/03/2015

01/04/2014

31/03/2015

01/04/2014

31/03/2015

01/04/2014

31/03/2015

Objective: IMPROVE RESOURCE MANAGEMENT

Critical
Sub activities
From
Activities
ENSURE THAT
-sharing printers
01/04/2014
RESOURCES
& other
ARE SHARED
resources across
the network.

To

Status

Comments

31/03/2015

13

-maintaining the
current multifunction printer
by cleaning
paper jams on
daily basis.
-making sure
that users
domain accounts
are unique to
ensure privacy &
data integrity on
daily basis.
-making sure
that group
companys
QuickBooks files
are being back
upped on daily
basis.
-ensuring that
any ICT devices
are only moved
by the relevant
personnel (ICT
manager) on
daily basis.
-create limited
access to
information
relevant to

01/04/2014

31/03/2015

01/04/2014

31/03/2015

01/04/2014

31/03/2015

01/04/2014

31/03/2015

01/04/2014

31/03/2015

14

employees per
their level of
staff or
management.
Objective: IMPROVE DELIVERY OF
Critical
Sub activities
Activities
ENSURE THAT
-to attend user
SERVICES ARE
reports within
PROVIDED
10minutes
-to outsource
matters of
computers &
other electronics
on weekly basis,
in order to
improve our
current setup.
-seeking
assistance from
external
technicians on
matters failed to
be resolved in
two days time.

SERVICE
From

To

01/04/2014

31/03/2015

01/04/2014

31/03/2015

01/04/2014

31/03/2014

Status

Comments

15

Objective: IMPROVE ORGANISATIONAL WORK CULTURE

Critical
Sub activities
From
To
Activities
ENSURE THAT
-to develop a
01/04/2014
31/03/2015
OBJECTIVES
performance
ARE ACHIEVED
development
plan for the year
2014-2015.
-to work towards 01/04/2014
31/03/2015
achieving my
objectives.
-to be reviewed
01/04/2014
31/03/2015
on my
performance on
quarterly basis.
01/04/2014
31/03/2015
-to supervise any
ICT personnel if
any.

Status

Comments

16

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