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    Ankit Kapil CV

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    rockcwar
    Ankit Kapil is seeking an entry-level position where he can utilize his technical and problem-solving skills. He has over 5 years of experience in IT support roles, most recently as a Solution Engineer at Quattro Global Services where he handled installations, implementations, and troubleshooting of Windows systems. Prior to that, he worked as an IT Support Engineer at Crowne Plaza Hotel, managing application systems, software, hardware, and all technical issues. He has technical skills in Microsoft Office, Outlook, and providing remote desktop support. Ankit holds an MBA and BCA and is CCNA certified.

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    Ankit Kapil CV

    Uploaded by

    rockcwar
    37 views3 pages
    Ankit Kapil is seeking an entry-level position where he can utilize his technical and problem-solving skills. He has over 5 years of experience in IT support roles, most recently as a Solution Engineer at Quattro Global Services where he handled installations, implementations, and troubleshooting of Windows systems. Prior to that, he worked as an IT Support Engineer at Crowne Plaza Hotel, managing application systems, software, hardware, and all technical issues. He has technical skills in Microsoft Office, Outlook, and providing remote desktop support. Ankit holds an MBA and BCA and is CCNA certified.

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    Ankit Kapil is seeking an entry-level position where he can utilize his technical and problem-solving skills. He has over 5 years of experience in IT support roles, most recently as a Solution Engineer at Quattro Global Services where he handled installations, implementations, and troubleshooting of Windows systems. Prior to that, he worked as an IT Support Engineer at Crowne Plaza Hotel, managing application systems, software, hardware, and all technical issues. He has technical skills in Microsoft Office, Outlook, and providing remote desktop support. Ankit holds an MBA and BCA and is CCNA certified.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    37 views3 pages

    Ankit Kapil CV

    Uploaded by

    rockcwar
    Ankit Kapil is seeking an entry-level position where he can utilize his technical and problem-solving skills. He has over 5 years of experience in IT support roles, most recently as a Solution Engineer at Quattro Global Services where he handled installations, implementations, and troubleshooting of Windows systems. Prior to that, he worked as an IT Support Engineer at Crowne Plaza Hotel, managing application systems, software, hardware, and all technical issues. He has technical skills in Microsoft Office, Outlook, and providing remote desktop support. Ankit holds an MBA and BCA and is CCNA certified.

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    ANKIT KAPIL

    Mob: +91 84473 03049, 95555 29766


    Email: ankitkapil87@gmail.com
    New Delhi-110059

    OBJECTIVE
    Seeking an entry-level in an organization that lets me to utilize my knowledge to
    help a progressive organization meet and exceed its growing and constant
    challenges. Extremely enthusiastic career changer who's eager to contribute to a
    company's growth
    Promoted from Tier-2 level Engineer to TAG(Technical adviser group)
    Ability to get on well with the colleagues, willingness to work hard and a
    sense of loyalty towards colleagues and the company
    Strong communication, problem solving, analytical and interpersonal skill
    Utilize technical and problem-solving skills to identify glitches and quickly
    implements solutions.

    PROFILE SNAPSHOT
    Quattro Global Services, Gurgaon
    Solution Engineer (22nd Oct 2012 to till date)
    Key responsibility areas (KRAs)
    Handled all the installation, implementation, Troubleshoot of Windows.
    Working as part of Escalation team
    Handles L-2 Escalations
    Design and implementation of office outlook support
    Windows XP, Vista,windows7 professional PCs Installation, configuration,
    administration, troubleshooting of Windows Professional and various
    application softwares
    Network Printer configuration and management.
    Virus checkups on the workstations
    Users relationship Responsibilities.
    Coordinating with concern team for resolution.
    Handling the escalation and resolution of the issue.
    Handling all the process related applications and softwares

    Crowne Plaza Hotel, Rohini

    IT Support Engineer (8th Mar 2012 to 15th Oct 2012)


    Key responsibility areas (KPA)
    Managing the Portfolio of Application Systems Software, Hardware and all
    technical issues in Hotel including:
    Handling guests complaints and taking necessary action on a long-term
    basis.
    Installation, maintenance of application software & operating systems
    Ensuring smooth day-to-day functioning of the department

    Entire Data Backup on daily basis as well as restoration whenever required


    Systems and Data Security
    Improve and optimize the usage of Information Systems and Technology
    Generating reports time to time as required by the Management
    Main responsibility is to make sure those users (Internal Customers) as well
    as in-house guests are 100% satisfied with our services.
    Configuration of Web-Mail and Creating E-mail Accounts of New Joinees and
    Deleting the Accounts
    In case, any problem arises in my absence, then I give the support over
    telephone.
    Taking care of all the systems and printers installed in various departments
    like front Office, Back Office, & Restaurants
    Transferring important Data into various work areas as and when required,
    also taking care of daily backups into the Backup Server.
    Assisting in-house guests as well as staff with systems related problems and
    providing solutions to their queries regarding Opera, Micros, Telephone
    Exchange, HDMI, E-mail, Internet
    Compiling the Daily, Weekly & Monthly Reports.

    Technical Skills:
    Extensive experience with Microsoft products such as Microsoft Office Suite
    and Outlook 2007 / Outlook 2010 / Outlook Express.
    Providing Desktop support (Printers, Virus Issues, Application support) to
    Customers.
    Remote Desktop connections (Team Viewer, Logmein, Microsoft Easy Assist)

    EDUCATION

    QUALIFICATION

    Education

    College/Institution

    University/ Board

    MBA

    Karnataka open university

    Karnataka open university

    BCA

    EIILM University, SIKKIM

    EIILM University

    XII

    S.A.M Inter College

    UP Board

    S.A.M Inter College

    UP Board

    TECHNICAL QUALIFICATION

    CCNA Certification from NIIT, Rajouri Garden, New Delhi.


    Six week course of Embedded, T.I.C.O. Institute, DELHI.

    PERSONAL VITAE
    Fathers Name
    Date of Birth
    Nationality
    Marital Status

    :
    :
    :
    :

    Mr. Inder Prakash Kapil


    18th April 1987
    Indian
    Married

    DECLARATION

    I hereby declare that the above mentioned information is correct up to my


    knowledge and I hear the responsibility for the correctness of the above-mentioned
    particulars.

    Date:

    [Ankit Kapil]

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