CHR Rebranding Master Templa

Printing Collaterals

II

Guest Room Linen

III

Bathroom Amenities

IV

Guest Room Supplies

ter Template

V.12-2011

Rebranding Checklist - Printing Collaterals

Nov-11
Category /Item

Centara
City Properties

In Room Collaterals
Magnetic key card
Key card holder
With compliment card
Telephone note pad
Leather note pad A 4
Phone Face Mask
Brochure Wifi
Turndown card/Spa Book mark
Environmental card
Do not disturb card/Make up room ( if no electronic system)_
Mini Bar Folder
Breakfast Door knob
Inserts- Guest Service Directory +Room Service Menu
+ Inserts- TV Programme
Movie Guide Cover
Bottle of water (with compliments tag)
Newspaper Bag
A4 Facsimile (2)
A4 Letter head P1&2
DL Envelop (2)
Laundry form
For your comfort and safety sticker
1 Buddha Book
1 Bible
1 Telephone Directory & Yellow Pages
A&G - Stationary
Hotel business card (Personalised) ( GM, HODs)
Letter Head Paper
Rooms Admin
Taxi card
Luggage tag
Express check out form
Check out Guest folio folder
Transportation Charge - Voucher
Valet Parking ticket

Guest Questionnaire
Registration card ( incorporated into PMS)
Food & Beverage
Straw cover
Paper Napkin
Cocktail Stirrer
Toothpick bag
Coaster 'C'
Glass Cover (Paper) 'C'
Match Box
Wine Menu
Paper Shopping Bag
Take away Box
Cake Box
Petit Four Box
Chocolate Box
Sandwich wrap

Centra
Resort Properties

YES ( where applicable)

YES ( where applicable)
YES
YES ( + resort map)
YES
YES
YES
YES
N/A
N/A
YES
YES
YES
YES
YES ( Top Rooms & VIP) YES ( Top Rooms & VIP)
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES ( Leather)
YES ( Leather)
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES ( balcony)
YES ( balcony)
YES
YES
YES
YES
YES
YES

City Properties

Resort Properties

YES ( where applicable)

YES
YES
N/A
N/A
YES
N/A
N/A
YES
YES
N/A
YES
YES
YES
YES
YES
N/A
YES
YES
YES
YES
YES ( balcony)
YES
YES
YES

YES ( where applicable)

YES
YES
N/A
N/A
YES
N/A
N/A
YES
YES
N/A
YES
YES
YES
YES
YES
N/A
YES
YES
YES
YES
YES ( balcony)
YES
YES
YES

YES
YES

YES
YES

YES
YES

YES
YES

YES(where applicable)
YES
YES
YES
YES
YES ( where applicable)

YES(where applicable)
YES
YES (where applicable)
YES
YES
YES ( where applicable)

YES(where applicable)
YES
YES
N/A
YES
N/A

YES(where applicable)
YES
YES (where applicable)
N/A
YES
N/A

N/A
YES

N/A
YES

YES (Only for properties not

using CPR)
YES

YES (Only for properties

not using CPR)
YES

YES
YES
YES
YES
YES
YES
YES
YES
YES ( where applicable)
YES
YES
N/A
YES
YES

YES
YES
YES
YES
YES
YES
YES
YES
YES ( where applicable)
YES
YES
N/A
YES
YES

YES
YES
YES
YES
YES
N/A
YES
YES
YES ( where applicable)
YES
YES
N/A
YES
YES

YES
YES
YES
YES
YES
N/A
YES
YES
YES ( where applicable)
YES
YES
N/A
YES
YES

07/30/2015

Cookie Bag
Remove my tray card ( room service)
Guest Comment card for outlet
Bill Folder
The Club Menu ( Club Lounge)
Menu Covers + Inserts
Take away coffee cups ( coffee shop)

YES
YES
YES
YES
N/A
YES
YES ( where applicable)

YES
YES
YES
YES
N/A
YES
YES ( where applicable)

YES
YES
YES
YES
N/A
YES
YES ( where applicable)

YES
YES
YES
YES
N/A
YES
YES ( where applicable)

Gift Shop
Gift Paper

YES ( where applicable)

YES ( where applicable)

YES ( where applicable)

YES ( where applicable)

Meeting Rooms
Banquet Folder
Writing paper A5 with lines
Writing paper A4

Spa
Menu Description - A4
Bill Folder
Appointment Card - Reservation Card
Guest Comment Card
Consultation Form
Dosha Consultation Forms
Spa Captain Order Form
Spa Gift Certificate Book
Room /Spa Turndown Bookmark
Spa Manager Name Card
Transparent window stickers
Spa Tariffs ( Insertion in spa handouts)
Dead Sea Spa
Spa Brochure ( as per location)

YES ( where applicable)

YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES

YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES

YES ( where applicable)

YES ( where applicable)
YES ( where applicable)
YES ( where applicable)
YES ( where applicable)
YES ( where applicable)
YES ( where applicable)
YES ( where applicable)
YES ( where applicable)
YES ( where applicable)
YES ( where applicable)
YES ( where applicable)
YES ( where applicable)
YES ( where applicable)

YES ( where applicable)

YES ( where applicable)
YES ( where applicable)
YES ( where applicable)
YES ( where applicable)
YES ( where applicable)
YES ( where applicable)
YES ( where applicable)
YES ( where applicable)
YES ( where applicable)
YES ( where applicable)
YES ( where applicable)
YES ( where applicable)
YES ( where applicable)

07/30/2015

Rebranding Checklist - Guest Room Supplies

Nov-11
Category /Item

Centara

Centra

City Properties

Resort Properties

City Properties

Resort Properties

YES
YES ( top rooms)
YES

YES
YES ( top rooms)
YES

N/A
N/A
YES

N/A
N/A
YES

YES ( satin hangers for

top rooms/VIPs)
YES
YES
YES
N/A

YES ( satin hangers for

top rooms/VIPs)
YES
N/A
N/A
N/A

YES ( no satin)
YES
N/A
N/A
N/A

YES ( no satin)
YES
N/A
N/A
N/A

YES
YES ( top rooms)
YES
YES
YES
YES
YES
YES
YES
N/A
YES ( on request)
YES ( top rooms)
YES

YES
YES ( top rooms)
YES
YES
YES
YES
YES
YES
YES
N/A
YES ( on request)
YES ( top rooms)
YES

YES ( Top rooms)

N/A
YES
YES
N/A
YES
YES
YES
YES
N/A
YES ( on request)
N/A
YES

YES ( Top rooms)

N/A
YES
YES
N/A
YES
YES
YES
YES
N/A
YES ( on request)
N/A
YES

Bed
1 Digital speaker phone with voicemail

YES

YES

YES

YES

Desk
Guest service directory 'C'
Note pad
Pencil
Tissue Box ( in recessed dispenser )
International Adapter ( where required)
Broadband cable ( ready to use)

YES
YES
YES ( logo)
YES
YES ( on request)
YES

YES
YES
YES ( logo)
YES
YES ( on request)
YES

YES
YES
YES ( logo)
N/A
YES ( on request)
YES

YES
YES
YES ( logo)
N/A
YES ( on request)
YES

Guest Stationary (4 letter head sheets, 2 enveloppes, 2 fax

( incorporated into the Guest Directory))

YES

YES

YES

YES

Coffee Station
Coffee tray ( leather)

YES

YES

YES

YES

YES ( Logo)

YES ( Logo)

YES ( Logo)

YES ( Logo)

Where applicable

Where applicable

Where applicable

Where applicable

Closet
Slippers (no logo)
Bathrobe
Umbrella with logo -guest room
Cloth hanger (8 wooden - 4 with clippers (2 satin where
applicable)
Laundry Bag
Shoe shine Cloth
Wooden Shoe Horn
Beach Bag
Bathroom
Bathroom amenity tray
Lofa
Bath Towels
Face Towels
Hand Towels
Bath Mat
Hairdryer with theft device
Metal wastepaper basket ( plastic bag liners not advisable)

Soap dish
Illuminated magnifying mirror
Anti Slip rubber mat ( If no anti slip strips in the tub)
Weight scale
Phone

Drawer

Pool
Pool Towels
Others
1 Ashtray ( including 20 strike matches 'C' if smoking roomonly balcony)

Rebranding Checklist -Linen

Guest Rooms
Item

Dec-11
Centara

Centra

Specifications

City Properties

Resort Properties

City Properties

Resort Properties

Mattress (Spring mattress)

Size as per request- Double Cone Springs, Sunbond

Fabric, Coconut Fibre Coir, Foam Layer & Matress
Cover.

YES

YES

YES

YES

Over Mattress ( Mattress Topper)

Size as per Mattress

Fabric 100% cotton Teflon treated,
white elastics at each angle. Full with 10% goose
down 90% goose feather, 1.70 kg./m2 (Squares 40
cm x 40cm)

YES ( top rooms)

YES ( top rooms)

N/A

N/A

YES

YES

YES

YES

YES

YES

YES

YES

BED

Mattress Protector
Matress Pad

Size as per Mattress

Fabric 50% cotton 50% polyester (CVC)
180 thread count/sq. inch plain white. Fiber type &
Weight, Dacron I - 100 g/sq.m.

Bed Sheet (Flat)

118"x120" for Mattress size 2x2 m.x8"

Fabric 100% cotton 250 thread
count/sq.inch yarn #40 plain white.

YES ( 180 thread

count)

YES ( 180 thread

count)

YES ( 180 thread

count)

YES ( 180 thread

count)

Bed Sheet (Flat) ( under sheet)

100"x120" for Mattress size 1.5x2 m.x8"

Fabric 100% cotton 250 thread
count/sq.inch yarn #40 plain white.

YES ( 180 thread

count)

YES ( 180 thread

count)

YES ( 180 thread

count)

YES ( 180 thread

count)

Draw Sheet

Size as per Mattress

Fabric 100% cotton 210 thread count per
square inch, Teflon treated.

YES

YES

YES

YES

Pillowcase

20"x30"x6" + border 75 mm. 4 sides

Fabric 100% cotton 250 thread
count/sq.inch yarn #40 plain white.

YES ( 180 thread

count)

YES ( 180 thread

count)

YES ( 180 thread

count)

YES ( 180 thread

count)

Pillowcase

21"x37"x6" + border 75 mm. 4 sides

Fabric 100% cotton 250 thread
count/sq.inch yarn #40 plain white.

YES ( 180 thread

count)

YES ( 180 thread

count)

YES ( 180 thread

count)

YES ( 180 thread

count)

Pillow Inner Slip ( pillow protector)

20"x36"x6"
Fabric 50% cotton 50% polyester (CVC)
180 thread count/sq.inch yarn #40 plain white.

YES

YES

YES

YES

N/A

YES

N/A

YES

YES(2S+2L
Standard Rooms)

YES(2S+2L Standard
Rooms)

YES (2S+2L)

YES (2S+2L)

YES (2 Top rooms)

YES (2 Top rooms)

N/A

N/A

N/A

N/A

Decorative Pillows
Standard Pillows:Sizes: S (19"x29") - L(20"x36")
Fabric 50% cotton 50% polyester (CVC) 180
thread count/sq. inch plain white. Fiber type &
Weight, Dacron I - 700 g/sq.m.
Down & Feather Pillows : Size: 20"x36"
Weight 1100 g. 10% White Goose Down + 90%
White Goose Feather Covering Fabric 100%
Downproof Cotton 230 thread.
Pillows

Non alergenic Pillows:

Sleep easy: 850 gram solf support
Sleep head: 700 gram medium support
Feather Pillows :
Sleep dream: 90% feather and 10% down firm
support
Sleep-in: 50%feather and down softer support
Other Pillows:
Contour pillow: For correct neck support
Foam
pillow: For stronger support

On Request
( pillow menu)

On Request
( pillow menu)

Duvet

Duvet Cover

Bed Runner
BATHROOM

Size as per Mattress

Fabric 50% cotton 50% polyester
(CVC) 180 thread count/sq.inch yarn #40 plain
white. Filled with 100% polyester fiber from Dupont
U.S.A.
Size as per Mattress + Flap 15" with border
100 mm. 3 sides.Fabric 100% cotton 250 thread
count/sq.inch Yarn #40 (40x40/110x90) plain white
or satin/mat stripes.
No specifications

YES

YES

YES

YES

YES

YES

YES

YES

YES

YES

N/A

N/A

YES

YES

YES

YES

YES

YES

N/A

N/A

YES

YES

YES

YES

Size: 32"x58", Weight 18 lbs./doz.

100% Cotton Terry Towels, Yarn
Dyed, Double Hemming with Hotel Logo "C". White
colour
Size: 16"x25", Weight 5 lbs./doz.
100% Cotton Terry Towels, Yarn
Dyed, Double Hemming with Hotel Logo "C". White
colour
Size: 12"x12", Weight 1.50 lbs./doz.
100% Cotton Terry Towels, Yarn
Dyed, Double Hemming with Hotel Logo "C". White
colour
Size: 20"x30", Weight 10 lbs./doz.
100% Cotton Terry Towels, Yarn
Dyed, Double Hemming with Hotel Logo "C". White
colour
Size: L & M- 100% Cotton FP 15, Off White colour.
No logo

YES

YES

YES

YES

YES ( Top Rooms

Only)

YES ( Top Rooms

Only)

N/A

N/A

Guest Room Slippers

Size: L & M-100% Cotton FP 15, Off White colour.

No logo

YES ( Top Rooms

Only)

YES ( Top Rooms

Only)

N/A

N/A

Pool Towel

Size: 39"x86", Weight 28 lbs./doz.

100% Cotton Terry Towels, Yarn Dyed,
Double Hemming with Hotel Logo "C". Yellow
colour

YES ( In Pool)

YES ( In Pool)

YES ( In Room)

YES ( In Room)

Spa Bath Towel

Size: 31"x57", Weight 26 lbs./doz.

100%
Cotton Terry Towels, Yarn Dyed, Double Hemming.
Without Hotel Logo. BR2 colour.

YES

YES

Spa Hand Towel

Size: 14.5"x25", Weight 7 lbs./doz.

100%
Cotton Terry Towels, Yarn Dyed, Double Hemming.
Without Hotel Logo. BR2 colour.

YES

YES

Spa Bath Mat

Size: 15"x24", Weight 8 lbs./doz.

Cotton Terry Towels, Yarn Dyed, Double
Hemming. Without Hotel Logo. BR2 colour.

YES

YES

Spa Draping Towel

Size: 42"x76", Weight 28 lbs./doz.

100% Cotton Terry Towels, Yarn Dyed, Double
Hemming. Without Hotel Logo. BR2 colour.

YES

YES

where applicable

where applicable

Spa Face Towel

Size: 12"x12", Weight 1.50 lbs./doz.

100%
Cotton Terry Towels, Yarn Dyed, Double Hemming.
Without Hotel Logo. White colour.

YES

YES

Spa Cold Towel

Size: 12"x12", Weight 1.00 lbs./doz.

100%
Cotton Terry Towels, Yarn Dyed, Double Hemming.
Without Hotel Logo. Brown colour.

YES

YES

Spa Bathrobe

Free size
100% Cotton FP 15, Brown Color. No logo

YES

YES

Spa Slippers

Size: L & M - Bamboo + PVC slipper.

YES

YES

Bath Towel

Hand Towel

Face Towel

Bath Mat
Guest Room Bathrobes

SPA

100%

CHR Bathroom Amenities Programme Stan

Oct-11
Centara

Shampoo (25ml)
Shampoo (50ml)
Conditioner (25ml)
Conditioner (50ml)
Foam bath
Body Lotion(25ml)
Body Lotion(50ml)
Sun Protection Lotion
Bath crystal
Shower gel(25ml)
Shower gel(50ml)
Hydrating gel
Soap small (40 gm)
Soap large (70 gm)
Mouthwash
Tooth brush
Comb/Brush
Vanity set
Shaving kit
Sewing kit
Disposal bag
Shower cap
Shoe mitt

Standard Room

Top Rooms

YES (City Properties)

YES (Resort Properties)
YES (City Properties)
YES (Resort Properties)
YES (Bath)
YES (City Properties)
YES (Resort Properties)
N/A
N/A
YES (City Properties)
YES (Resort Properties)
N/A
YES
N/A
N/A

YES (City Properties)

YES (Resort Properties)
YES (City Properties)
YES (Resort Properties)
YES (Bath)
YES (City Properties)
YES (Resort Properties)
YES
N/A
YES (City Properties)
YES (Resort Properties)
N/A
YES
N/A
YES

N/A
N/A
YES
N/A
YES
YES
YES

YES
YES
YES
YES
YES
YES
YES

YES (City Properties)

YES (City Properties)

KIDS AMENITIES GIFT SET

Shampoo 40ml
Liquid Soap
Sun Lotion 40ml
Zinc Cream ( SPF 30+ , 15ml)

To be offered upon reservation for any booking with children with minimum stay of 3
nights + all VIPs /Top Rooms

1. Top Rooms means all categories that are above the standard room ; ie Deluxe, Club, Suites etc
2. Top room amenities standards apply to VIP rooms ; ie any VIP guests staying in any room type as well as all Club, Suite & Villa gueests.
3. 'Chopard' is the CHR branded amenity label for use in Centara Grand Hotels in Top Room categories only.
4. Boutique * : Due to the wide (price) range of these units and also their individual nature/style, it is possible to have resort-specific amenity
packaging, subject to CHR approval.

Approved By _________________________

nities Programme Standards

Oct-11
Centra
Standard Room

Top Rooms

Dispensers
N/A
N/A
YES (Bath)
N/A
N/A
N/A
N/A

Dispensers
N/A
N/A
YES (Bath)
N/A
N/A
N/A
N/A

Dispensers
N/A
YES
N/A
N/A

Dispensers
N/A
YES
N/A
N/A

N/A
N/A
N/A
N/A
N/A
YES
YES

N/A
N/A
YES
N/A
N/A
YES
YES

N/A

N/A

N/A

b, Suite & Villa gueests.

e resort-specific amenity

_____________

David Good
VP - Operations