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    This Statement Is A Sample of - "I Would Like To Apologize For The Delay in Returning Your Books"

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    alihamishee
    This document appears to be a practice test containing 30 multiple choice questions about business letter writing. The questions cover topics such as the purpose of different parts of a letter, appropriate salutations and closings to use, letter formats, and the content and purpose of different types of letters like inquiries, orders, complaints, and requests for credit. The document provides the questions, multiple choice answers, and some additional context about the course code, title, and time allotted for the exam.

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    This Statement Is A Sample of - "I Would Like To Apologize For The Delay in Returning Your Books"

    Uploaded by

    alihamishee
    23 views4 pages
    This document appears to be a practice test containing 30 multiple choice questions about business letter writing. The questions cover topics such as the purpose of different parts of a letter, appropriate salutations and closings to use, letter formats, and the content and purpose of different types of letters like inquiries, orders, complaints, and requests for credit. The document provides the questions, multiple choice answers, and some additional context about the course code, title, and time allotted for the exam.

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    This document appears to be a practice test containing 30 multiple choice questions about business letter writing. The questions cover topics such as the purpose of different parts of a letter, appropriate salutations and closings to use, letter formats, and the content and purpose of different types of letters like inquiries, orders, complaints, and requests for credit. The document provides the questions, multiple choice answers, and some additional context about the course code, title, and time allotted for the exam.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    23 views4 pages

    This Statement Is A Sample of - "I Would Like To Apologize For The Delay in Returning Your Books"

    Uploaded by

    alihamishee
    This document appears to be a practice test containing 30 multiple choice questions about business letter writing. The questions cover topics such as the purpose of different parts of a letter, appropriate salutations and closings to use, letter formats, and the content and purpose of different types of letters like inquiries, orders, complaints, and requests for credit. The document provides the questions, multiple choice answers, and some additional context about the course code, title, and time allotted for the exam.

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    www.PnuNews.

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    1- Which of the following is correct about salutaon?


    1. it is a greeting to the writer
    2. it is typed two lines above the inside address
    3. it contains the writers name
    4. it is Flush with the left margin

    2- The purpose of the letter is established in the .


    1. Opening

    2. Middle

    3. Closing

    4. Salutation

    3- This statement is a sample of .

    I would like to apologize for the delay in returning your books.


    1. Formal closing

    2. Informal closing

    3. Formal opening

    4. Informal opening

    4- Which complementary close is mainly used in diplomatic or religious correspondence?


    1. Yours faithfully

    2. Respectfully

    3. Regards

    4. Best wishes

    3. Dr

    4. Professor

    5- Which of these titles follows the writers name?


    1. Ms.

    2. Director

    6- Which one comes first when addressing an envelope for an informal letter?
    1. Apartment number

    2. Name

    3. City plus zip code

    4. Country

    7- The abbreviation R.S.V.P means . .


    1. Only the receiver should open the letter.
    2. Something is added at the end of the letter.
    3. A reply is required.
    4. The guests should be on time.

    8- What kind of letter is usually written in third person?


    1. Formal invitation

    2. Informal invitation

    3. Formal congratulation

    4. Informal congratulation

    9- The following sentence is mainly helpful to be used in .. .

    We look forward with pleasure to seeing you next week.


    1. Accepting an invitation

    2. Declining an invitation

    3. Congratulation letter

    4. Thank-you letter

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    10- Which one is NOT usually stated in a letter of condolence?


    1. Expressing feeling about the loss

    2. Reminding that a reply is required

    3. Expressing sympathy

    4. Offering help

    11- The following sentence will most probably be used in a/an letter.

    You know you can always count on our affection.


    1. Invitation

    2. Thank-you

    3. Congratulation

    4. Condolence

    12- The following is most probably a part of a letter of .. .

    Will you please see that this set is replaced by another one?
    1. Complaint

    2. Recommendation

    3. Resignation

    4. Application

    13- In your application for a job or acceptance into a university, you may be asked to present a/an

    .. .
    1. Thank-you letter

    2. Resignation letter

    3. Resume

    4. Invitation

    14- Which one is less likely to appear in an informal letter?


    1. Complementary close

    2. Postscript

    3. Inside address

    4. Salutation

    15- Which of the following salutations is WRONG?


    1. Dear professor Smith

    2. Dear Dr. Smith

    3. Dear uncle

    4. Dear cousin John

    16- Which one can be an appropriate salutation for the complementary close warmest wishes?
    1. Dear Mr. Richardson

    2. Dear William

    3. Dear Manager

    4. Dear Madam

    17- Which of the following is a letter of social obligation?


    1. Letter of recommendation

    2. Letter of condolence

    3. Letter of application

    4. Letter of complaint

    18- Which one is NOT a type of reference line?


    1. Attention line

    2. Personal and confidential

    3. Document numbers

    4. Dateline

    4 2

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    19- The salutation to whom it may concern is used when.. .


    1. We are writing to a company.

    2. A reply is required.

    3. We dont know who should read our letter.

    4. We dont know the title of the receiver.

    20- The following sentence is a part of .. of a business letter.

    Thank you for your le/er of 19 August which I received today.


    1. The opening

    2. The middle paragraph

    3. The closing

    4. The postscript

    21- Enclosure reminder helps the reader . .


    1. Restate the purpose of the letter
    2. Not to discard the enclosed items by mistake
    3. Reply the letter promptly
    4. Know about the signers identification

    22- Which format is the easiest to use?


    1. Blocked

    2. Semi-blocked

    3. Square-blocked

    4. Full-blocked

    23- In which format, should the name of the reader be mentioned at least once in the body?
    1. Full-blocked

    2. Semi-blocked

    3. Simplified

    4. Blocked

    24- Which one is NOT a purpose of an inquiry letter?


    1. To obtain information

    2. To confirm the agreed terms

    3. To receive catalogue, price-list, etc.

    4. To receive sample products

    25- The following is a part of a letter of .. .

    I would appreciate more details about the university communication system which you are
    advertising on television.
    1. Application

    2. Order

    3. Inquiry

    4. Recommendation

    26- Which one is NOT a part of a reply to an inquiry?


    1. Expressing dissatisfaction

    2. Confirming help

    3. Encouraging the inquirer

    4. Suggesting other suppliers

    27- An order form is usually accompanied by a/an .. letter.


    1. Inquiry

    4 3

    2. Complaint

    3. Credit

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    4. Covering

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    28- In a you should tell your customer that you will put the matters right as soon as

    possible.
    1. Letter of complaint

    2. Letter of inquiry

    3. Reply to a complaint

    4. Reply to an inquiry

    29- In order to convince the supplier to grant you the credit, you should NOT.. .
    1. Mention your previous dealings with that company
    2. Mention your reputation
    3. Offer references
    4. set any conditions

    30- The following sentences are a part of .

    Please follow up the references we have submitted. We look forward to your confirmation that
    payment by 30day bill of exchange is acceptable.
    1. The opening of a letter to request credit

    2. The closing of a letter to request credit

    3. A letter to give the credit

    4. A letter to refuse credit

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