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SAPISU|SAPExpertiseConsulting

SAPExpertiseConsulting

SachinPatil(sap.globalexpert@gmail.com)

SAPISU

SAPISU/CCS(AnOverview)(http://sap
utilities.blogspot.com/2013/01/sapisuccs
overview.html)
ISU/CCSisabusinessprocessorientedcustomerinformationsystemthathandles
allcategoriesofsupplyandservicesprovidedbyutilityandservicecompanies.YoucanuseIS
U/CCStomanageandbillresidential,nonresidential,andservicecustomersandtomanage
prospectivecustomers.ISU/CCSisexceptionallyflexible.Itsupportsavariedrangeofdivisions
and
businesspartnersandprovidesalargenumberoffunctions.Furthermore,ISU/CCSprocessesall
businesstransactionsandactivitieswithacentralbusinesspartnerjointly,anditoffersaccount
management,whichintegratesallofabusinesspartnerspaymenttransactions.
Inaddition,youcantakeadvantageofpowerfulcustomizingfunctionsandtheflexibilityofthe
R/3SystemtocustomizeISU/CCStomeetyourindividualorganizationalrequirements.
UtilitycompaniescanuseISU/CCStobillallthetraditionaldivisions:
Electricity
Gas
Districtheating
Waterandwastewater
VehicleUtility
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(https://sapscholar.files.wordpress.com/2013/06/screenhunter_61may052112.jpg)
ISUBasicDataModel

ISU/CCSalsohandlesbillingforwastedisposal(asofRelease1.2)andcabletelevision
connections.
BecauseISU/CCSisintegratedwiththeServiceManagement(PMSMA)andSalesand
Distribution(SD)applicationcomponentsoftheR/3System,youcanalsobillserviceordersand
servicecontractsforservicesofalltypes,plusthesaleofgoods,suchasmeters,heatpumps,and
consumptiondevices.
ISU/CCSjointlyinvoices(ifdesiredandappropriateintermsoftime)alltheservicesthatautility
companyprovidestocustomers.Itcombinesthemintoasinglebillandprocessesthemfor
accountsreceivableviaContractAccountsReceivableandPayable.
Moreover,usinganinterfaceyoucanincludethebillingresultsfromexternalbillingsystemsin
invoicing.Thisallowsyoutocollectivelycreatebillsandprocessaccountsreceivablewiththe
billingresultsofISU/CCS(Release2).OfparticularsignificanceinISU/CCSisthecollective
billingofservicesfrommorethanonecompany.Thisincludesconvergentbillingand
intercompanybilling.Withconvergentbilling,autilitycompanycanmanagetheservicesofa
thirdpartyandincludetheminitsownbill.
Examples:
Wastedisposalinbehalfofthecitysanitationdepartment,
Cablechargesfortelecommunicationscompanies
Drainagechargesonbehalfofthemunicipality.
Withintercompanybilling,severalindependentcompanies(eachwiththeirownseparatebalance
sheets)cancombinetheirservicesintoasinglebill.Theservicesarebasedoncontractswith
differentcompanycodes.Integratingservicesfrommorethanonecompanyprovidesadvantages
toboth
consumersandutilitycompanies.Integrationisalsothefoundationforfutureformsofbillingina
deregulatedutilityindustrywheretheservicesofanyonedivisionconsistofservicecomponents
frommorethanonecompany.
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Jan
24

SAPISU/CCS(AnOverview)(http://sap
utilities.blogspot.com/2013/01/sapisuccs
overview.html)
ISU/CCSisabusinessprocessorientedcustomerinformationsystemthathandles
allcategoriesofsupplyandservicesprovidedbyutilityandservicecompanies.YoucanuseIS
U/CCStomanageandbillresidential,nonresidential,andservicecustomersandtomanage
prospectivecustomers.ISU/CCSisexceptionallyflexible.Itsupportsavariedrangeofdivisions
and
businesspartnersandprovidesalargenumberoffunctions.Furthermore,ISU/CCSprocessesall
businesstransactionsandactivitieswithacentralbusinesspartnerjointly,anditoffersaccount
management,whichintegratesallofabusinesspartnerspaymenttransactions.
Inaddition,youcantakeadvantageofpowerfulcustomizingfunctionsandtheflexibilityofthe
R/3SystemtocustomizeISU/CCStomeetyourindividualorganizationalrequirements.
UtilitycompaniescanuseISU/CCStobillallthetraditionaldivisions:
Electricity
Gas
Districtheating
Waterandwastewater

ISU/CCSalsohandlesbillingforwastedisposal(asofRelease1.2)andcabletelevision
connections.
BecauseISU/CCSisintegratedwiththeServiceManagement(PMSMA)andSalesand
Distribution(SD)applicationcomponentsoftheR/3System,youcanalsobillserviceordersand
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servicecontractsforservicesofalltypes,plusthesaleofgoods,suchasmeters,heatpumps,and
consumptiondevices.
ISU/CCSjointlyinvoices(ifdesiredandappropriateintermsoftime)alltheservicesthatautility
companyprovidestocustomers.Itcombinesthemintoasinglebillandprocessesthemfor
accountsreceivableviaContractAccountsReceivableandPayable.
Moreover,usinganinterfaceyoucanincludethebillingresultsfromexternalbillingsystemsin
invoicing.Thisallowsyoutocollectivelycreatebillsandprocessaccountsreceivablewiththe
billingresultsofISU/CCS(Release2).OfparticularsignificanceinISU/CCSisthecollective
billingofservicesfrommorethanonecompany.Thisincludesconvergentbillingand
intercompanybilling.Withconvergentbilling,autilitycompanycanmanagetheservicesofa
thirdpartyandincludetheminitsownbill.
Examples:
Wastedisposalinbehalfofthecitysanitationdepartment,
Cablechargesfortelecommunicationscompanies
Drainagechargesonbehalfofthemunicipality.
Withintercompanybilling,severalindependentcompanies(eachwiththeirownseparatebalance
sheets)cancombinetheirservicesintoasinglebill.Theservicesarebasedoncontractswith
differentcompanycodes.Integratingservicesfrommorethanonecompanyprovidesadvantages
toboth
consumersandutilitycompanies.Integrationisalsothefoundationforfutureformsofbillingina
deregulatedutilityindustrywheretheservicesofanyonedivisionconsistofservicecomponents
frommorethanonecompany.
FunctionsandSpecialFeatures:
MostimportantfunctionsandfeaturesofISU/CCS.

(https://sapscholar.files.wordpress.com/2013/06/functions.png)
ImportantfunctionsandfeaturesofISU/CCS
BasicFunctionsandToolsWiththebasicfunctionsofISU/CCS,youcanmanagetheaddresses
andregionalstructuresandgeneratescheduleddatesformeterreadings,budgetbillings,and
regularbillings.
Theprintworkbenchgivesyouthecapabilityforflexiblelayoutofbillsandothercustomerletters
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usingSAPscript,thewordprocessingsystemofthestandardR/3System.Youcaneithereditthe
datainSAPscriptandpassittotheprinter,oryoucanmakethedataavailableformassprinting
attherawdatainterface(RDI).
Aspartofthemigrationprocess,youcantransferdatafromyourcurrentsystem
toISU/CCS.
Otherfunctionsallowyouto:
Configurescreenswithtabstrips
Enternonstandardizedadditionalinformationasnotes
Storetimedependentdataasinformationinahistory
Maintainnumberrangestoassignuniquesortfeatures
Setupflexibleaccessprotection
Logchanges

MasterData
ThemasterdatainISU/CCSincludes:
Businesspartners
Contractsandcontractaccounts
Connectionobjects(suchasbuildingsorland)andthepremises,utilityinstallations,
anddevicelocationstheycontain

(https://sapscholar.files.wordpress.com/2013/06/screenhunter_70may052115.jpg)
BasicMasterDatainISU
SomeoftheSubModulesinSAPISU:
DeviceManagement
Formanagingutilitycompanydevices,meters,andequipment,ISU/CCSoffersthefollowing
functions:
Thecapabilitytodividedevicesintodevicecategories
Meteranddeviceprocurement,warehousing,andstockmovementsusingintegrationwiththe
MaterialsManagement(MM)component
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Maintaininstallationstructureswiththeirexistingrelationshipsbetweenmeters,devices,
registers,andratedata
Maintainratereferencevaluesandotherinformationaboutthepurchaseofpower
Installation,removal,andreplacementofmetersanddevices
Deviceinspectionandcertificationbasedonasamplingprocedureorindividualcertification
Inaddition,devicemanagementallowsyoutocreatemeterreadingordersandenter
consumptionanddemand.Inthisarea,ISU/CCSoffersthefollowingfunctions:
Createmeterreadingordersanddocumentsinprintedormachinereadableform
Entermeterreadingresultsmanuallyorautomatically
Convenientlyconnectexternalentrysystems
Validatemeterreadingresults
Correctorpostprocessmeterreadingresults
Monitormeterreadings
Valuateatflatratesconsumptionanddemandonthebasisofvariousreplacementvalues(such
asthenumberofcabletelevisionconnectionsortheenergyintakeofstreetlights)
ContractBilling
BillingisthecoreofISU/CCS.Itcoversthebillingofsupplycategoriesandservices.Inaddition,
youcanincorporatetheservicesthatyouprocessedandbilledwiththeServiceManagementand
SalesandDistributioncomponentsandthemeterreadingresultsfromexternalbillingsystemsin
ISU/CCSinvoicing(Release1.2andRelease2).
Acontractisbilledasfollows:
1.Thenecessarydataiscollected.
2.Thedataisprorated.Thesystemaccountsforpriceandtaxchangesduringthebillingperiod.
3.Thesystemconvertsthereadingsintobillablequantities(suchasregisterfactorsorthermal
gasbilling).
4.Thequantitiesarevaluedusingratesinwhichtheutilitycompanyhasstoreditsbillingrules.
5.Themeterreadingresultsarevalidatedandformthebasisforinvoicing.
FormsofbillinginISU/CCS:
Periodicbilling
Floatingbackbilling
Periodendbilling
Interimbilling
Finalbilling
Budgetbillingandaveragemonthlybillingorequalizedbilling(NorthAmerica)
Themostimportantfunctionsofcontractbilling:
ISU/CCSsupportsasbillingcyclesbothannualconsumptionbillingandmonthlybillingcycles
forlessthanayear.
Thesystembillsnonresidentialandresidentialcustomersinthesamedatastructureswiththe
samefunctions.Thetwotypesofcustomeraredifferentiatedonlybythedata.
Youcanreverseallformsofbills.Youcaninitiatecreditmemosandbackbillings.
Inadditiontoautomatedbilling,youcanusemanualbilling(Release2).
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ISU/CCSsupportsmanydivisionspecifictypesofbilling.
Someexamplesare:
oThermalgasbillingprocedures
oBillingofpubliclightingusingelectricityorgas
oWastedisposal(Release1.2)
oCompanyandplantconsumptionoftheutility
oBillingforemployees(Release2)
Invoicing:
Generatesaccountingdocumentsforreceivablesandcreditmemosfrombillingdocuments
Offsetsaccountingdocumentsagainstdownpaymentsmade,particularlypaidbudgetbillings
Formatsdataforbillprintout
Createsnewbudgetbillingplans
Supportsthecalculationoftaxes
Withbillprintoutyoucanflexiblydesignanddisplayyourbillsaccordingtoyourneeds.Youcan
printbillsusingtheISU/CCSprintworkbenchormakethemavailabletoexternalprintsystems
formassprinting.Inaddition,youcaninsertindividualnotificationtextsorflyerswithprinted
documents.
ContractAccountsReceivableandPayable:
Becauseoftheirlargenumbersofcustomersandgenerallymonthlybillingorbudgetbilling
request,utilitycompaniescreatelargevolumesofrequestsforpayment.Sothatyoudonothave
tomaintainthismassdataunderGeneralLedgerAccounting,ISU/CCSoffersanintegrated
subledgercalledcontractaccountsreceivableandpayable.
Contractaccountsreceivableisespeciallydesignedtomeettheneedsofmassprocessing.At
specificintervals,thesystemtransferstheaccumulatedindividualpostingstothegeneralledger
oftheFinancialAccounting(FI)componentortothegeneralledgerofathirdpartysystem.You
canalsotransfersalesorserviceinvoicesfromtheSalesandDistributioncomponenttocontract
accounts
receivableandpayable(Release1.2).
Theobjectiveofcontractaccountsreceivableandpayableistoautomatealltransactionsasfar
possible.Youonlyneedtomanuallyintervenewhenatransactionrequiresadecision.
Themostimportantcharacteristicsofcontractaccountsreceivableandpayable:
Youcanindividuallycustomizeaccountandopenitemdisplays.
Inresponsetocertainbusinesstransactions,thesystemautomaticallycreatesprinteddocuments
(suchaschecks,accountstatements,andreturnscorrespondence)andcorrespondencewithuser
definedtext.
Usinganeutralinterface,thesystemcantransferandautomaticallyperformpostingsthatresult
fromautomatedincomingpayments(fromfrontendsystems,financialinstitutions,oragencies),
fromcollectionprocedures,creditrefunds,orreturnsprocessing.
Thesystemcanprocessandincludeininvoicingdownpaymentsforenergyconsumption
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(budgetbillings)andforservicestobeperformedinthefuture.
Youcanimposepaymentsinadvanceorsecuritydepositsoncustomerswithanegative
paymenthistoryorabadcreditrating.
Flexibledunningisbasedondunninglevelsthatyoucandefineforeachreceivablesitem.Every
utilitycompanycandefinetheindividualstepsofthedunningproceedingsitself.Thesystem
maintainsallinformationrelevanttodunninginahistorythatisthebasisforacreditrating.
Youcancalculateinterestondebitandcredititemsatthelineitemlevel.Youcandetermine
ratesofinterestindividuallydependingonthebusinesspartnerortransactionconcerned(sofar
aslegalrequirements,forexample,exist).
Youcandeferreceivablesitemsortransferthemtoinstallmentplans.
Youcansenddocumentsrelatingtodifferentaccountsorbusinesspartnersjointlytoacollective
billrecipient,forexample,ahousingconstructioncompany).
Youcanidentifyreceivablesasgood,doubtful,andirrecoverableandthenprocessthem
accordingly.
Youcanmanageandprocessunallocatableincomingpayments.
Receivablesitemsareincludedinfinancialaccounting.
SAPBusinessWorkflow:
TheSAPBusinessWorkflowcomponentofthestandardR/3Systemallowsyoutocoordinate
businessprocessflowsacrossapplications.Underlyingtheworkflowsisamodelofthevarious
businessprocessesthatyoudefine.Aworkflowconsistsofindividualstepsperformedbyasingle
person,possiblytimedelayed,orbyanumberofdifferentpeople.Thesystemcanexecutecertain
stepsautomatically,suchasinitiatingaconfirmationletterafteraratechangeorloggingchanges
(suchaschangeinthecontract,bankdata,orbudgetbillings)thatresultfromacustomercontact.
TheSAPBusinessWorkflowcomponentprovidestechnologiesandtoolsforautomaticcontrol
andprocessingofworkflows.ItallowsyoutoadaptISU/CCSandthestandardR/3Systemto
meettheneedsofyourutilitycompany.
Itmakessensetomapabusinessprocessasaworkflowifit:
Keepsoccurringinthesameorinasimilarform
Consistsofanumberofpossiblycrossapplicationprocessingstepsthathavetobeexecutedasa
structuredwhole
Consistsofanumberofprocessingstepsinvolvingmorethanonepersonordepartmentsorthat
aretimedelayed
ISU/CCScontainspredefinedreferenceworkflowsforsomeofthemoreimportantbusiness
processes.Theseincludeprocessesfordisconnectingandreconnectingautilityinstallationand
installingaserviceconnection.TheseworkflowsarediscussedinthechaptertitledBusiness
Processes.Theorganizationalplanoftheutilitycompanydetermineswhichstaffmembersare
involvedinaworkflow.YoucandefinethisorganizationalplanusingtheOrganizational
ManagementcomponentofthestandardR/3System.Thesystemassignstasksautomaticallyto
theappropriatestaffmembers.Thesystemprocessestheassignmentofworkviatheintegrated
inbox,whichsupportsstaffmembersastheywork.Theworkflowalsoensuresthatrequired
actions,suchasthenotification,arenotoverlooked.Alogallowsyoutotraceexactlythesteps
executedforeachprocess.Inaddition,youcantracethestatusofanyworkflow.Ifdeadlinesare
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missed,thesystemcanautomaticallynotifyasupervisor.Aflexibleinformationsystemallows
youtoanalyzetheruntimesofindividualstepsandprocesses.Withthisdatayoucanidentify
weakpointsintheapplicationflow
andoptimizetherelevantprocesses.
CustomerService:
Everyyear,largerutilitycompaniesdealwithseveralhundredthousanddirectcustomercontacts.
Inlightofthislargenumber,efficientprocessingofcontactsisanimportantperformance
characteristicofISU/CCS.Inparticular,enteringbusinesstransactionsplacesconsiderable
demandsontheuserinterface,serviceflow,andresponsetimeofthesystem.
Thefrontofficeisthemostimportantpartofcustomerservice.Thisiswherecustomerscanobtain
informationonalltheimportantdataandstartalltheprocessesthatareimportanttotheirwork
centers.Dependingonthecontentofthebusinessprocesses,itusesR/3workflowmanagementto
supporttheflowofthoseprocesses.
YoucanconfigurethefrontofficetoyourrequirementsinCustomizing.Theseconfigurations
allowyoutosetupaworkenvironmentspecificallysuitedtoaparticularstaffmemberandto
definewhichdataandtransactionsthatthestaffmemberisallowedtoaccess.
InitscustomerinformationISU/CCSoffersvariousreadymadeviewswithwhichstaffcan
providecustomerswithinformationon,forexample,theirdataandaccounts.Workflow
managementcontainspredefinedtransactionswithwhichstaffcanhandlesuchjobsas:
Creatinganewpremise
Processingamovein
Changingacontract
Enteringafaultreport.
Theinitialstepinanycustomercontactinthefrontofficeistheidentificationofthecustomer,
whichissupportedbyapowerfulsearchfunction,theDataFinder.YoudefineinCustomizing
whichdatathesystemusesassearchcriteria.Youcanautomatethisstepbyintegratinga
computertelephoneintegration(CTI)systemanddisplayaninitialinformationscreenthat
containsinformationonthecustomer.Oncethecustomerhasbeenidentified,yourstaffcancall
upinformationscreensandthenbranchfromtheretoadditional,detailedviews.Ifchangesare
required,youcanmakethemonthespot.
Forexample,youcanchangebankdetailsorprocessamovein.
Ifyoucannotcompletethetransactionbecauserequireddataisunavailableorifdetailed
processingisrequired,youcan:
Initiateaworkflow:Dependingonthedefinitionoftheworkflow,youcontinuethetransaction
in
thebackofficewhenthenecessaryeventshaveoccurred
Createafollowupfortheappropriateperson:Inthiscase,youcanentercustomerinformation
inanoteandattachittothefollowup.
ISU/CCSautomaticallylogsthecustomercontact.Youcanenternotes(likemarketingrelevant
remarks)onacustomercontact.Youcanquicklyobtainanoverviewofpriorcontactsandsort
themaccordingtovariouscriteria,suchaspriordunningeventsorfieldserviceoperations.The
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logrecordforthecustomercontactreferencestherelevan
tobjectordocuments.Thismeansthatyoucandisplay
thedunninglettersentforadunningevent,forexample,directlyfromthelog.
WorkManagement:
Theefficientperformanceofservicesisincreasinglyimportantforutilitycompaniesintimesof
growingcompetitionandincreasedcustomerorientation.Utilitycompaniesconsequentlyplan
andcostsuchservicesasworkorders.
Examplesinclude:
Settingupserviceconnections
Maintainingtechnicalequipment,performingperiodicdevicereplacement
Processingrepairsandreportsofdamage
Creatingcollectionanddisconnectionorders
Performingenergyconsulting
InISU/CCS,WorkManagementprocessesthoseworkorders.WorkManagementusesfunctions
fromthestandardPlantMaintenanceandServiceManagementcomponentandintegratesthem
withindustryspecificfunctionsfromISU/CCStoformcrosscomponentbusinessprocesses.In
manycasesyoucanbillcustomersforworkorders.Wherethisisthecase,thesystemexecutesthe
Inquiry>>>Quotation>>>OrdertransactionbeforetheworkorderandtheBilling>>>
Invoicingtransactionaftertheworkorder.Thesystemhandlesthesetransactionsbasedonthe
integrationofthePlantMaintenanceandServiceManagementandtheSalesandDistribution
components.
YoucancombinethebillingresultsforservicesfromSalesandDistributionwiththeresultsfor
energybillingfromISU/CCSinISU/CCSinvoicingandshowthemononebill(Release2).
InformationSystem:
TheInformationSystemenablesyoutoanalyzethedataresourcesunderlyingISU/CCS.
LikeothercomponentsofR/3,ISU/CCSoffersavarietyofformsof
analysis:
Statistics
Thestatisticsarebasedonastatisticaldataset,whichthesystemupdatescontinuously
ormonthlyfromdialogandbatchfunctions.ISU/CCSdistinguishesbetweenthreedifferent
statisticsapplications:
oStockstatistics:Stockstatisticsreflectthecurrentstockofalltheessentialobjectsinthe
datasetataspecificpointintime.
oTransactionstatistics:Transactionstatisticscoverthemostimportantprocessesexecutedduring
aspecificperiodoftime.Thesemightincludemoveinormoveoutordisconnection.
oSalesstatistics:Salesstatisticsprovidecomprehensiveinformationonquantitiessoldin
thevariousdivisionsandtheresultingrevenues.
TheLogisticsInformationSystem(LOLIS)componentofthestandardsystemenablesyouto
evaluatethestatisticaldataset.TheLogisticsInformationSystemoffersmanydifferentoptionsfor
evaluating,analyzingandpresentingdata.
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ISU/CCSNavigator
WiththeISU/CCSNavigatoryoucangetaquickoverviewofhowthedata
interrelateswithinISU/CCS.Startingfromanygivendataobject,suchasa
customer,youcanusegraphicstonavigatethroughtheentiredataenvironment
oftheobject.

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