Project

Management
Professional
1

About EXCEED

Founded in 1998
Small Disadvantaged Business
ISO 9001:2008 Certified
ISO 20000-1:2011 Certification in Process
MDOT MBE Certified
VA SWAM Certified
Headquartered in Lanham, MD
125 Employees
Exemplary Performance Record
2

Service Offerings
Document Management Records Processing, Scanning/Imaging, File Operations, Data
Entry
Enterprise Service Desk Helpdesk, Contact Center, IT Operations and Maintenance

Integrated Security Consulting IT/Physical Security, Policies/Procedures, Threat/Risk

Assessment
Integrated Systems Design and Planning Technical Data Development, Configurations,
CONOPS
Systems Integration and Implementation Physical, Electronic, and IT Security Integration

Acquisition Support Procurement Support, Contract Close-out, Grants Management

3

PMO Definition
A PMO is an organizational body or entity assigned various responsibilities
related to the centralized and coordinated management of those projects
under its domain - PMBOK

Other responsibilities include:

Manage shared resources across all projects

Identify and develop a project management methodology, best practices, and standards
Coach, mentor, train, and provide oversight
Monitor compliance with project management standards, policies, procedures, and templates via
project audits
Develop and manage project policies, procedures, templates, and other shared documentation
Coordinate communication

A strategic driver for organizational excellence

4

http://www.examcollectionvce.com/vce-PMP.html

Why have a PMO???

http://www.examcollectionvce.com/vce-PMP.html

PMO Benefits
Projects Align with Organizational Goals:
The PMO ensures that all projects worked in an organization have benefits that truly align to the
most important needs and objectives of the business
If the nature of the business environment changes significantly, the PMO will decide what impact
if any this will have on the active projects

Project Success Rates Increase:

The PMO ensures that all needed resources are available and allocated before the start of the
project
The PMO monitors the project plan and budget throughout the lifecycle to ensure that the project
remains on track, and that resources are available as needed
These activities increase the number of projects completed on time, on budget and in scope

PMO Benefits
Project Management Competence Increases:
Skill and competence of project management activities improve over time
Formal or informal mentoring programs for all project managers improves
project management skills

Standards and Templates are Developed and

Improved:
The PMO provides useful, practical and helpful project templates
These templates are revised as often as necessary to ensure that the right
type of documentation is being created
Clear guidance is provided to ensure that the minimum number of
7
documents are created for any particular project

EXCEEDs PMO
EXCEEDs PMO is managed by certified Project Management Professionals
(PMPs) and ITIL certified Project Managers
EXCEEDs PMO framework abides by International Organization for
Standardization (ISO) 9001:2008 and ISO 20000-1:2011 standards
EXCEEDs PMO utilizes best practices established by the Project
Management Institute (PMI) and the Information Technology Infrastructure
Library (ITIL)
Through standardization, our PMO allows EXCEED to manage projects more
consistently, with better visibility, while lowering overall project costs
EXCEEDs PMO is a centralized team striving to bring standardization to
projects within the company
8

http://www.examcollectionvce.com/vce-PMP.html

EXCEEDs PMO
The PMO provides:
Industry standards
Processes
Templates
Metrics
Knowledge Base

http://www.examcollectionvce.com/vce-PMP.html

Industry Standards
EXCEEDs PMO bases its framework around ISO 9001:2008 and
ISO 20000-1:2011 AND project management principles, practices
and processes based on industry standard methodologies such as
the Project Management Body of Knowledge (PMBOK) and the
Information Technology Infrastructure Library (ITIL)

10

http://www.examcollectionvce.com/vce-PMP.html

PMO Framework

11

http://www.examcollectionvce.com/vce-PMP.html

Industry Standards
ISO 9001:2008
Certification for Quality Management Systems (QMS)
Designed to assist organizations ensure they meet the needs of the customer and other
stakeholders
Over 1M organizations worldwide are certified
One of the most widely used management tools in the world
EXCEED is currently certified
Our QMS supports:

Operations
Business Development
Human Resources
Contracts and Administration
Purchasing
Finance
Information Technology

12

http://www.examcollectionvce.com/vce-PMP.html

Industry Standards
As an ISO 9001:2008 certified organization, we maintain a Quality
Management System (QMS). This system ensures our:

Operating policies and procedures are standardized

Quality processes are repeatable and quality driven
Process improvements are continuous actions that are monitored to completion
Performance meets and exceeds the clients objectives

13

http://www.examcollectionvce.com/vce-PMP.html

Client Satisfaction

Reliability
Cost
Accuracy
Delivery/timeliness
Quality
Business Relations
Personnel
Customer Support
Responsiveness
Sub-contractors (if applicable)

14

http://www.examcollectionvce.com/vce-PMP.html

Client Satisfaction
December 2011 Client Satisfaction Survey:
Surveyed 10 clients
Overall rating of:

4.92
Key: 5.0 - 4.1 = Excellent

Key: 4.0 - 3.1 = Above Average

Key: 3.0 - 2.1 = Average

2011 4.96
2010 4.90
2009 4.91
2008 4.93
2007 4.90
15

http://www.examcollectionvce.com/vce-PMP.html

Industry Standards
ISO 20000-1:2011

First international standard for IT service management

Established in 2005 and revised in 2011
Growing quickly because of the close alignment with ITIL principles
Organizations that achieve certification can apply techniques to government contracts
The Standard is comprised of ten sections:

Scope
Terms & Definitions
Planning and Implementing Service Management
Requirements for a Management System
Planning & Implementing New or Changed Services
Service Delivery Processes
Relationship Processes
Control Processes
Resolution Processes
16
Release Process
http://www.examcollectionvce.com/vce-PMP.html

ISO 20000-1:2011
Service Management Framework

BS ISO/IEC 20000-1:2011

17

http://www.examcollectionvce.com/vce-PMP.html

Service Management Framework

ISO 20000 requires the application of the methodology known as Plan-DoCheck-Act (W. Edwards Deming) to all parts of the Service Management
System:
PLAN: Establish, document, and agree to the SMS to include policies, objectives, plans and
processes to fulfill the service requirement
DO: Implement and operate the SMS for the design, transition, delivery and improvement of
services
CHECK: Monitor, measure, and review the SMS and the services against the policies, objectives,
plans, and service requirements and reporting the results
ACT: Take actions to continually improve performance of the SMS and the services
18

ISO 20000-1:2011
Service Delivery Processes

19

ISO 20000-1:2011
Relationship Management Processes

20

http://www.examcollectionvce.com/vce-PMP.html

ISO 20000-1:2011
Resolution Processes

21

http://www.examcollectionvce.com/vce-PMP.html

ISO 20000-1:2011
Control Processes

22

http://www.examcollectionvce.com/vce-PMP.html

PMO Build-out

23

http://www.examcollectionvce.com/vce-PMP.html

Industry Standards
Project Management Institute (PMI)
Worlds leading not-for-profit membership association for the project management
profession, with more than half a million members and credential holders
Worldwide advocacy for project management supported by globally-recognized
standards and credentials, extensive research programs, and professional development
opportunities
Project Management Professional (PMP) credential (internationally recognized
certification)
PMP certification is the most widely recognized standard in the profession
Approximately 370,000 certified PMPs located in 185 countries
Government, commercial and other organizations employ PMP certified project
managers in an attempt to improve the success rate of projects in all areas of knowledge,
by applying a standardized and evolving set of project management principles
24
Project Management Body of Knowledge (PMBOK) 42 processes

PMBOK Processes

25

http://www.examcollectionvce.com/vce-PMP.html

Industry Standards
ITIL v3
Pronounced idle
Established in the mid-1990s by the UK government who wanted to identify efficiencies
from IT services and learn how the most successful organizations approached service
management
Serves as the definitive guide to best practices in IT
Not limited to IT!
Best practices lead to good practices and good practices lead to best practices
Standards for service management
Microsoft adopted ITIL in 2000
Has gone from 30 titles to 5 (23 processes)
26

http://www.examcollectionvce.com/vce-PMP.html

ITIL Processes

27

http://www.examcollectionvce.com/vce-PMP.html

Processes

Our PMO ensures all projects go through a review for applicable implementation of the PMBOKs 42
processes for project management and when applicable, ITILs 23 processes for IT service
management, all the while maintaining compliance w/ ISO 9001:2008 and ISO 20000-1:2011standards

Our PMO ensures that these standardized processes are in place for total project management from
managing risks, to planning schedules, to managing communications, to delivering services, etc.

The outcomes of these processes produces artifacts and evidence which are needed to maintain ISO
certifications and future CMMI certification

28

http://www.examcollectionvce.com/vce-PMP.html

Templates
Our PMO will provide standardized templates for all contracts:

Project Charter
Feasibility Study
Business Case
Project Management Plan
Change Management
Communications Management
Cost Management
HR Management
Procurement Management
Quality Management
Risk Management
Risk Register
Schedule Management
Work Breakdown Structure
Scope Management
Transition Out Planning
Lessons Learned
Project Acceptance
http://www.examcollectionvce.com/vce-PMP.html

Metrics
Over time, our PMO will establish objective metrics which will provide an
independent view as to how a contract is progressing, provided in addition to
the Project Managers status report
This will work in coordination with our current ISO metrics
Client Satisfaction Surveys

Profitability margins
Yellow, red, green ratings
A value-add to the client

http://www.examcollectionvce.com/vce-PMP.html

Knowledge Base
The PMO will build, maintain, and share a knowledge base of
lessons learned and best practices from previous contracts:
Organizational process assets
Lessons learned database
Everyone should contribute

31

http://www.examcollectionvce.com/vce-PMP.html

Challenges

Executive level management must be on board and support 100%

Employee support is also critical
Implementing a process culture
Documentation, documentation, and more documentation
Understanding the purpose behind the extra work!

Training
Enforcement in a positive way
Audits
Internal
External

Staying current
32

http://www.examcollectionvce.com/vce-PMP.html

Successful PMO Implementation

http://www.examcollectionvce.com/vce-PMP.html

Questions and Discussion

34

http://www.examcollectionvce.com/vce-PMP.html