Cisco 7821

Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified
Communications Manager 10.0 (SIP)

First Published: May 05, 2015
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of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are
encouraged to try to correct the interference by using one or more of the following measures:
Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
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Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network
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2015
Cisco Systems, Inc. All rights reserved.
CONTENTS
CHAPTER 1
Getting Started 1
Accessibility Features 1
Cisco IP Phone 7811 1
Phone Connections 1
Buttons and Hardware 3
Phone Screen 5
Phone Connections 5
Phone Screen 9
Phone Connections 10
Phone Screen 14
Phone Connections 14
Phone Screen 18
Power Requirements 18
Power Save and Power Save Plus 19
Power Save 19
Power Save Plus 19
Additional Information 20
CHAPTER 2
Phone Setup 21
Connect Footstand 21
Adjust the Handset Rest 21
Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
iii
Contents
CHAPTER 3
Basic Operations 23
Clean the Phone Display 23
Make Calls 24
Predial a Number 24
Place a Call Using the Speakerphone 24
Place a Call Using a Headset 24
Release a Call and Start Another Call 25
Dial an International Number 25
Redial a Number 26
Answer Calls 26
Answer Call Using PickUp 26
Answer Call Using Group PickUp and Group PickUp Number 26
Answer Call Using Group PickUp and Phone Number 27
Answer a Call Using Other PickUp 27
Automatically Answer Calls 28
Respond to Call Waiting Notification 29
Manage Calls 29
Divert a Call 29
Forward All Calls 30
Transfer a Call to Another Number 30
Swap Between Calls 30
Mute Phone 31
Monitor and Record Calls 31
Hold Calls 31
Swap Between Active and Held Calls 31
Put a Call on Hold by Answering a New Call 32
Respond to a Hold Reversion Notification 32
Determine If A Shared Line Is On Hold 32
Remote Hold 32
Setup Call Back Notification 33
Call Park 33
Park a Call Using Assisted Directed Call Park 33
Park a Call Using Manual Directed Call Park 34
Manage Intercom Calls 34
iv
Contents
Place a Dedicated Intercom Call 34

Place a Dialable Intercom Call 35
Receive Intercom Call 35
View Phone Information 35
Sign In To the Cisco Unified Communications Self Care Portal 36
CHAPTER 4
Contacts 39
Corporate Directory 39
Dial Contact from Search 39
Search and Dial While on Call 40
Personal Directory 40
Add Personal Directory Entry 41
Edit Personal Directory Entry 41
Delete Personal Directory Entry 42
Sign In and Out of Personal Directory 42
Dial Number from Personal Directory 42
Search for Entry in Personal Directory 43
Fast-Dial Codes with Personal Directory 43
Assign Fast-Dial Code to Personal Directory Entry 44
Place Call Using Fast-Dial Code 44
Delete Fast-Dial Code 44
Cisco WebDialer 45
Use Cisco WebDialer with Another Online Corporate Directory 45
Change Cisco WebDialer Preferences 45
Sign Out of Cisco WebDialer 46
CHAPTER 5
Recents 47
Recents Overview 47
View Recents 48
View Call Record Details 48
Filter Recents 49
Dial from Recents 49
Edit Phone Number 50
Clear Recents 50
Delete Call Record 51
v
Contents
CHAPTER 6
Voicemail 53
Voicemail Overview 53
Check for Voice Messages 53
Access Voicemail 54
Listen to Voice Messages 54
CHAPTER 7
Calling Features 55
Conference 55
Add Third Party to Conference 56
Combine Calls to Create Conference 56
Swap Between Calls Before Completing a Conference 56
View Conference Participants 57
Remove Conference Participant 57
Meet Me Conference 57
Host a Meet Me Conference 58
Join a Meet Me Conference 58
Speed Dial 58
Pause in Speed Dial 58
Place Call Using Speed-Dial Codes 60
Multilevel Precedence and Preemption 60
Make Priority Call with Login Required 61
Make Priority Call Without Login 62
Do Not Disturb 62
Turn DND On and Off 62
Line Status 63
Malicious Call Identification 64
Trace Suspicious Call 64
Cisco Extension Mobility 64
Enable Extension Mobility 64
Mobile Connect 64
Enable Mobile Connect 65
Turn Mobile Connect On or Off for All Remote Destinations from a Desk Phone 65
Switch a Desk Phone Call to a Mobile Phone 65
Switch a Mobile Call to the Desk Phone 66
vi
Contents
Hand Off a Call from a Mobile Phone to the Desk Phone 66

Hunt Groups 66
Sign In and Out of a Hunt Group 66
Display Queue Statistics 67
cBarge 67
Join Conference on Shared Line 67
CHAPTER 8
Advanced Operations 69
Call Functions 69
Agent Greeting 69
Answer 69
Client Matter Code 70
Forced Authorization Code 71
Secure and Nonsecure Indication Tones 71
Shared Lines 71
Feature Buttons and Softkeys 72
Survivable Remote Site Telephony Overview 74
Mobile and Remote Access Through Expressway 76
Sign in with Mobile and Remote Access Through Expressway 76
Turn Off the Alternate TFTP Server 77
CHAPTER 9
Preferences 79
Change Ringtone 79
Adjust Contrast 80
Adjust Headset Sidetone 80
Adjust Backlight 81
Line Settings 81
Phone Services 81
CHAPTER 10
Frequently Asked Questions 83

Frequently Asked Questions 83
CHAPTER 11
Troubleshooting 85
Conference Button and Softkey Unresponsive 85
Meet Me Conference Busy Tone 85
vii
Contents
Cannot Sign In to Personal Directory 86

No Caller ID on Remote Hold 86
Security Error Message 86
CHAPTER 12
Product Safety and Security 89

Safety and Performance Information 89
Power Outage 89
External Devices 89
Power Information 90
Phone Behavior During Times of Network Congestion 90
FCC Compliance Statements 90
FCC Part 15.21 Statement 90
FCC RF Radiation Exposure Statement 90
FCC Receivers and Class B Digital Statement 91
Cisco Product Security Overview 91
CHAPTER 13
Warranty 93
Cisco One-Year Limited Hardware Warranty Terms 93
viii
CHAPTER
Getting Started
Accessibility Features, page 1
Cisco IP Phone 7811, page 1
Power Requirements, page 18
Power Save and Power Save Plus, page 19
Additional Information, page 20
Accessibility Features
The Cisco IP Phones 7811, 7821, 7841, and 7861 provide accessibility features for the vision impaired, the
blind, and the hearing and mobility impaired.
For detailed information about the accessibility features on these phones, see: http://www.cisco.com/en/US/
products/ps13220/products_feature_guides_list.html
You can also find more information about accessibility at this Cisco website:
http://www.cisco.com/web/about/responsibility/accessibility/index.html
Cisco IP Phone 7811

Phone Connections
Connect your Cisco IP phone to your LAN using an Ethernet cable to enable full functionality of your Cisco
IP phone. If your Ethernet port is equipped with Power over Ethernet (PoE), you can power the Cisco IP
phone through the LAN port. Do not extend the LAN Ethernet cable outside the building. For your phone to
work, it must be connected to the IP telephony network.
1
Getting Started
Phone Connections
DC adaptor port (DC48V).
AC-to-DC power supply (optional). 5
Access port (10/100 PC) connection

(optional).
AC power wall plug (optional).
Handset connection.
Network port (10/100 SW) connection.

IEEE 802.3af power enabled.
2
Getting Started
Buttons and Hardware
Handset light strip
Indicates an incoming call (flashing red) or new voice message (steady

red).
Phone screen
Shows information about your phone, such as directory number, active

call and line status, call duration, softkey options, speed dials, placed calls,
and phone menu listings.
Softkey buttons
Depending on how your system administrator sets up the phone, enable

softkey options displayed on your phone screen.
Navigation ring and
Allows you to scroll through menus, highlight items and select the
highlighted item.
Select button
5
Hold/Resume button
Places an active call on hold and resumes the held call.
Conference button
Creates a conference call.
3
Getting Started
Transfer button
Transfers a call.
Speakerphone button
Toggles the speakerphone on or off. When the speakerphone is on, the

button is lit.
Mute button
Toggles the microphone on or off. When the microphone is muted, the

button is lit.
10
Keypad
Allows you to dial phone numbers, enter letters, and select menu items
(by entering the item number).
11
Controls the handset and speakerphone volume (off-hook) and the ringer
volume (on-hook).
Volume button
12
Contacts button
Opens or closes the Directories menu. Use the Contacts button to access
personal and corporate directories.
13
Applications button
Opens or closes the Applications menu. Use the Applications button to

access call history, user preferences, phone settings, accessories, subscribed
phone services, and phone model information.
14
Messages button
Autodials your voice messaging system (varies by system).
15
Handset
Phone handset.
Note
Cisco IP Phone 7811 supports both narrowband and wideband

handsets. Both the handset produces a magnetic field that attracts
small metallic objects such as pins and staples. To avoid possible
injuries do not keep small metallic objects close to the handset.
4
Getting Started
Phone Screen
Phone Screen
Header
Displays date, time, and directory number.
Softkey labels
Display softkeys for available features or actions.
Cisco IP Phone 7821

Phone Connections
5
Getting Started
Phone Connections
DC adaptor port (DC48V) (optional).
Access port (10/100 PC) connection (optional).
AC-to-DC power supply (optional).
Auxiliary port (optional) .
Handset connection.
Network port (10/100 SW) connection. IEEE

802.3af power enabled.
Analog headset connection (optional).
6
Getting Started
Handset light strip

red).
Programmable feature
buttons
Depending on how your system administrator sets up the phone,

programmable feature buttons provide access to:
Phone lines and intercom lines
Speed-dial numbers (speed-dial buttons, including the Line Status
speed-dial features)
Web-based services (for example, a Personal Address Book button)
Call features (for example, a Privacy button)
Buttons illuminate to indicate status:
Green, steady: Active call or two-way intercom call
Green, flashing: Held call
Amber, steady: Privacy in use, one-way intercom call, DND active,
or logged into Hunt Group
Amber, flashing: Incoming call or reverting call
Red, steady: Remote line in use (shared line or Line Status)
Red, flashing: Remote line on hold
7
Getting Started
Phone screen

Softkey buttons

Navigation ring and
The Navigation and Select button allows you to scroll through menus,
highlight items and select the highlighted item.
Select button
6
Hold/Resume button
Conference button
Transfer button
Transfers a call.
Speakerphone button

button is lit.
10
Headset button
Toggles the headset on or off. When the headset is on, the button is lit.
11
Mute button

button is lit.
12
Keypad
13
Controls the handset, headset, and speakerphone volume (off hook) and
the ringer volume (on hook).
Volume button
8
Getting Started
Phone Screen
14
Contacts button
15
Applications button

16
Messages button
17
Handset
Phone handset.
Phone Screen
Header
Third line details and other phone

information
Displays text label and icon for phone or intercom line, speed-dial
numbers, or services, depending on your configuration.
Primary line details and other phone Displays line label and call details for the primary line, and other
information
phone information such as placed calls, speed dials, and phone
menu listings
Secondary line details and other

phone information
Displays line label and call details for the secondary line, and other
phone information such as placed calls, speed dials, and phone
menu listings.
Softkey labels
9
Getting Started
Cisco IP Phone 7841
Cisco IP Phone 7841

Phone Connections
Access port (10/100/1000 PC) connection

(optional).
Auxiliary port (optional).
Handset connection.
Network port (10/100/1000 SW) connection.

IEEE 802.3af power enabled.
10
Getting Started
Handset light strip

red).
11
Getting Started
buttons

programmable feature buttons (on each side of the phone screen) provide
access to:
Phone screen

Softkey buttons

Navigation ring and
highlight items, and select the highlighted item.
Select button
6
Hold/Resume button
Conference button
Transfer button
Transfers a call.
12
Getting Started
Speakerphone button

button is lit.
10
Headset button
11
Mute button

button is lit.
12
Keypad
13
Volume button
Controls the handset, headset, and speakerphone volume (off hook) and
the ringer volume (on hook).
14
Contacts button
15
Applications button

access call history, user preferences, phone settings, and phone model
information.
16
Messages button
17
Handset
Phone handset.
13
Getting Started
Phone Screen
Phone Screen
Header
Third line details and other phone information
Displays text label and icon for phone or intercom

line, speed-dial numbers, or services, depending
on your configuration.
Primary line details and other phone information Displays line label and call details for the primary
line, and other phone information such as placed
calls, speed dials, and phone menu listings.
Secondary line details and other phone

information
Displays line label and call details for the secondary

line, and other phone information such as placed
calls, speed dials, and phone menu listings.
Softkey labels
Cisco IP Phone 7861

Phone Connections
14
Getting Started
Phone Connections
Access port (10/100 PC) connection (optional).
Auxiliary port (optional).
Handset connection.
Network port (10/100 SW) connection. IEEE

802.3af power enabled.
15
Getting Started
Handset light strip
Indicates an incoming call (flashing red) or new voice message (steady red).
Phone screen
Shows information about your phone, such as directory number, active call
and line status, call duration, softkey options, speed dials, placed calls, and
phone menu listings.
Softkey buttons

Transfer button
Transfers a call.
Conference button
Hold/Resume button
16
Getting Started
Navigation ring and

Select button
buttons
highlight items and select the highlighted item.
programmable feature buttons provide access to:
Headset button
10 Speakerphone button
Toggles the speakerphone on or off. When the speakerphone is on, the button
is lit.
11 Keypad
Allows you to dial phone numbers, enter letters, and select menu items (by
entering the item number).
12 Mute button
Toggles the microphone on or off. When the microphone is muted, the button
is lit.
13
Controls the handset, headset, and speakerphone volume (off hook) and the
ringer volume (on hook).
Volume button
17
Getting Started
Phone Screen
14 Messages button
15 Applications button

16 Contacts button
17 Handset
Phone handset.
Phone Screen
Header
Softkey labels
Line details and other phone

information
During a call, displays details for the active line. If not on a call,
displays line text label and other information such as placed calls,
speed dials, and phone menu listings.
Power Requirements
The following Cisco-approved power adaptors must be used with the Cisco IP Phones 7811, 7821, 7841, and
7861:
Phihong Adaptor (PSC18U-480); Rating: 48 VDC 0.38A
18
Getting Started
Power Save and Power Save Plus
Delta Adaptor (EADP-18VB B); Rating: 48 VDC 0.375A
Power Save and Power Save Plus

There are two levels of energy-saving modes that your system administrator can set up:
Power Save: Backlight turns off when not in use for a period of time, reducing the power requirements.
Power Save Plus: The phone display goes blank, turning the phone off and on at predetermined times.
The power to the phone is significantly reduced.
Power Save
Depending on how your system administrator set up your phone, the phone display may go into a power-save
mode (the backlight turns off).
Backlight can also be configured on or off manually from Applications button of the phone.
Note
The Cisco IP Phone 7811 does not support backlight.

To turn on the phone display, press any button, or pick up the handset.
Power Save Plus

Your phone supports the Cisco EnergyWise (EW) program, also known as Power Save Plus. Your system
administrator sets up sleep (power down) and wake (power up) times for your phone to save energy. If your
phone goes into the Power Save Plus mode, the Select button is lit white.
Note
The Cisco IP Phone 7811 does not support Power Save Plus.
Ten minutes before the scheduled sleep time, the Select button lights up and you receive a message that your
phone will power off at a specific time. If enabled by your system administrator, you also hear your ringtone
play. The ringtone plays according to the following schedule:
At 10 minutes before power off, the ringtone plays four times
At 30 seconds before power off, the ring tone plays 15 times or until the phone powers off
If your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is about
to power down. To keep the phone active, you need to press OK in the message or any key on the phone. If
you do not press the button or any key, your phone powers down.
19
Getting Started
Additional Information
If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of time
before telling you of the pending power shutdown. Before the shutdown happens, you see a message to remind
you that your phone is about to power off.
After your phone goes to sleep, press Select to wake up your phone. After the phone is inactive for a period
of time, a message displays to alert you that the phone is about to power down. At the configured wake time,
your phone powers up.
Wake and sleep times are also linked to the configured days that you normally work. If your requirements
change (for example, your work hours or work days change), contact your system administrator to have your
phone reconfigured.
For more information about EnergyWise and your phone, contact your system administrator.
Additional Information
You can access the Cisco website at this URL:
http://www.cisco.com/
Cisco IP Phone 7811, 7821, 7841, and 7861 user documentation:
http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-7800-series/
tsd-products-support-series-home.html
Licensing information:
http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-7800-series/
products-licensing-information-listing.html
Cisco international web sites:
Allows access to international Cisco web sites from www.cisco.com by clicking the Worldwide [change]
link at the top of the web page.
20
CHAPTER
Phone Setup
Connect Footstand, page 21
Adjust the Handset Rest, page 21
Connect Footstand
If your phone is placed on a table or desk, connect the footstand to the back of the phone.
Procedure
Step 1
Step 2
Insert the curved connectors into the lower slots.

Lift the footstand until the connectors snap into the upper slots.
Note
Connecting and disconnecting the footstand may require a little more force than you expect.
Step 3
Adjust the angle of the phone.

Note
You cannot adjust the Cisco IP Phone 7811
footstand.
Adjust the Handset Rest

If your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does not
slip out of the cradle.
21
Phone Setup
Adjust the Handset Rest
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Remove the handset from the cradle and pull the plastic tab from the handset rest.
Rotate the tab 180 degrees.
Hold the tab between two fingers, with the corner notches facing you.
Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from
the top of the rotated tab.
Return the handset to the handset rest.
22
CHAPTER
Basic Operations
Clean the Phone Display, page 23
Make Calls, page 24
Answer Calls, page 26
Automatically Answer Calls, page 28
Respond to Call Waiting Notification, page 29
Manage Calls, page 29
Mute Phone, page 31
Monitor and Record Calls , page 31
Hold Calls, page 31
Setup Call Back Notification, page 33
Call Park, page 33
Manage Intercom Calls, page 34
View Phone Information, page 35
Sign In To the Cisco Unified Communications Self Care Portal, page 36
Clean the Phone Display

Phone displays that are not touchscreens can be easily cleaned.
Procedure
Wipe the screen with a soft, dry cloth.
Caution
Use only a soft, dry cloth to wipe the phone display. Do not use any liquids or powders on the
phone because they can contaminate phone components and cause failures.
23
Basic Operations
Make Calls
Make Calls
Predial a Number
You can dial a number while your phone is on-hook (without hearing dial tone); this dialing action is called
predial.
Procedure
Step 1
Step 2
Enter a number using the keypad.

Go off-hook using one of the following actions:
Lift the handset.
Press Call.
Press Handset
Press Speakerphone
Place a Call Using the Speakerphone

Your administrator can configure your phone so that the speakerphone is disabled. If the speakerphone is
disabled, the softkeys are dimmed or blank.
Procedure
Step 1
Step 2
Press Speakerphone
Enter a number.
Place a Call Using a Headset

The Cisco IP Phone 7811 does not support a headset.
24
Basic Operations
Release a Call and Start Another Call
Procedure
Step 1
Step 2
Step 3
Press New Call.

Ensure the headset button is lit. If the headset button is not lit, press Headset
Enter a number.
Release a Call and Start Another Call

When you are on an active call or dialing, and want to release the call, the following actions occur:
The active call ends.
The phone provides dial tone.
You can dial the new call.
Procedure
Step 1
Step 2
When you are on an active call, press End Call, or while dialing, press Cancel .
Enter the required number and press Call.
Dial an International Number

Plus Dialing allows you to press and hold the star (*) key for at least 1 second to insert a plus (+) sign as the
first digit in a phone number for international dialing. The plus sign applies only for on-hook or off-hook
calling.
When you see phone numbers with the + sign in them, you can select and dial the entry without having to add
digits for international calls.
Procedure
Step 1
Press and hold star (*) for at least 1 second.

The plus (+) sign displays as the first digit in the phone number. The corresponding tone stops to indicate that
the * has changed to a + sign. You can only hear the tone in off-hook state.
Step 2
Dial the number.
25
Basic Operations
Redial a Number
Redial a Number
Redial allows you to call the most recently dialed phone number.
Procedure
Step 1
Step 2
To place a call from any phone line, press Redial.

To place the call on a specific phone line, select the line to obtain dial tone and press Redial.
Answer Calls
Your system administrator sets up the Answer button depending on your call-handling needs and work
environment. Typically, the Answer is set up if you have multiple lines.
If you are on a call and you receive a second call, you see a notification window on the phone screen. This
notification window is called a call toast. The call toast remains visible for a preset amount of time. If an
incoming call has been call forwarded from another phone, you may see additional information in the call
toast to identify that the call has been forwarded.
For more information, contact your system administrator.
Answer Call Using PickUp

Procedure
Step 1
Perform one of the following actions:

Press PickUp to transfer a ringing call within your pickup group to your phone.
If you have multiple lines and want to pick up the call on a nonprimary line, first press the desired line
button, then press PickUp.
Step 2
If the call rings, press Answer to connect to the call.
Answer Call Using Group PickUp and Group PickUp Number

Procedure
Step 1
26
Basic Operations
Answer Call Using Group PickUp and Phone Number
Press Group PickUp to answer a call on a phone outside your pickup group.
If you have multiple lines and want to pick up the call on another line, first press the desired line button,
then press Group PickUp.
Step 2
Step 3
Enter the group pickup number.

Answer Call Using Group PickUp and Phone Number

Procedure
Step 1

Press Group PickUp to answer a call on a phone outside your pickup group.
then press Group PickUp.
Step 2
Step 3
Enter the number of the phone line with the required call.
Answer a Call Using Other PickUp

Procedure
Step 1

Press OPickUp to answer a call in your pickup group or in an associated group to your phone.
then press OPickUp.
Step 2
27
Basic Operations
Automatically Answer Calls
Automatically Answer Calls

Incoming calls can be answered automatically by your phone after one ring. Your administrator sets up the
Auto Answer feature to work with either your speakerphone or headset. For more information, contact your
administrator.
Note
Because the Cisco IP Phone 7811 does not support a headset, you cannot answer a call automatically using
a headset.
Incoming calls are autoanswered with the headset when the following conditions apply:
Auto Answer with Headset is enabled by your system administrator.
The headset is connected to the phone and the headset icon appears on the phone screen.
Otherwise, calls ring normally and you manually answer them.
If the headset icon appears on the phone screen, you can use the Headset button to place and end calls. Your
administrator sets the headset as the default audio path for Auto Answer.
To have incoming calls autoanswered with the speakerphone, keep the handset in the cradle and ensure there
is no headset icon present. Otherwise, calls ring normally and you must manually answer them.
Procedure
Step 1
When your phone is set up to autoanswer calls using your headset,

a) To answer calls automatically with a headset, prepare your phone in the following way:
Ensure that your headset is connected to the phone.
Ensure that the headset icon is present in the left hand side of the screen.
When you get a call, the call answers automatically and you interact with the caller using the headset.
b) To end or make calls, use the Headset button
c)
If you do not want calls to automatically answer on your headset, press the speakerphone button
turn off the headset and use the speakerphone to make and answer calls.
Step 2
to
When your phone is set up to autoanswer calls using the speakerphone,

a) To answer calls automatically on the speakerphone, prepare your phone in the following way:
Ensure that there is no headset icon present in the left hand side of the screen.
Leave the handset in the cradle.
When you get a call, the call answers automatically and you interact with the caller using the
speakerphone.
b) If you do not want calls to answer automatically on your speakerphone, contact your system administrator.
28
Basic Operations
Respond to Call Waiting Notification
Respond to Call Waiting Notification

This feature is applicable only if your phone supports multiple lines. For more information, contact your
system administrator.
Note
The Cisco IP Phone 7811 does not have line buttons.
Procedure
Step 1
Perform one of the following actions to answer a waiting call:

Press the line button to answer an incoming call (in case of one incoming call) or to list all incoming
calls (in case of more than one incoming call).
Scroll to display the sessions if the call is on the same line but not visible.
Press Select to answer call.
Step 2
Press the flashing amber line button.

If only two sessions exist, your phone puts the original call on hold automatically and connects the ringing
call. If more than two sessions exist, scroll to the call you want to pick up, press Select to answer the call.
Your phone puts the original call on hold automatically and connects the selected session.
Manage Calls
Divert a Call
Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone
number. For more information, contact your system administrator.
You can silence the incoming (ringing) call. Press Volume down once, then let the incoming call go to the
target number (voicemail or predetermined number set up the system administrator).
Procedure
Step 1
Step 2
Step 3
To redirect an incoming (ringing) call while on another call, highlight the incoming call, then press Divert.
Otherwise, press Divert to redirect the current, active call.
To redirect an incoming call while not on a call, press Divert.
To redirect a held call, press Divert.
29
Basic Operations
Forward All Calls
Forward All Calls

Procedure
Step 1
Step 2
Step 3
Step 4
Press Fwd All on a primary line from which you want to forward your calls.
Enter a phone number or select an entry from the Call History list.
Press Messages to forward all calls to voicemail.
Note
If call forward is active, a Forward All icon is displayed in the line label or the forwarding information
is present in the line directory number (DN).
Press Fwd Off to cancel call forwarding.
Note
You can set up conditional call forwarding in the Self Care Portal.
Related Topics
Sign In To the Cisco Unified Communications Self Care Portal, on page 36
Transfer a Call to Another Number

Transfer allows you to redirect a connected call from your phone to another number.
You can redirect a single call to another number that you specify.
You can connect two calls to each other without remaining on the line yourself.
Procedure
Step 1
Step 2
Verify that you are on an active call (not on hold).
Step 3
Enter the transfer recipients phone number or press a speed-dial button.

Wait for the recipient to answer or skip to Step 5 while the call is ringing.
Step 4
Step 5
Press Transfer
Press Transfer
again.
Swap Between Calls

Before completing a transfer procedure, you can press Cancel to cancel the transfer or you can press Swap
to toggle between calls, which allows you to speak privately with each party.
30
Basic Operations
Mute Phone
Procedure
Step 1
Step 2
While on a call, connect to the transfer recipient.

To return to the original call, press Swap.
You can consult privately with each person before you complete the transfer.
Mute Phone
Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear other
parties on the call but they cannot hear you.
Procedure
Step 1
Step 2
Press Mute
to turn Mute on.
Press Mute again to turn Mute off.
Monitor and Record Calls

To configure your phone to monitor and record calls, contact your system administrator.
Hold Calls
Hold allows you to put an active call into a held state. Your phone allows one active call at a time; other calls
are put on hold. Hold works with your phone handset as well as with USB headsets.
Procedure
While on an active call, press Hold.
Swap Between Active and Held Calls

Use the line buttons to swap between held and connected calls.
Procedure
If you have a held call and an active call, press the line button for the held call to resume that call and place
the other call on hold automatically.
31
Basic Operations
Put a Call on Hold by Answering a New Call
Note
The Cisco IP Phone 7811 does not have line buttons. If the phone has a held call and a an active call,
you see the Swap softkey. If the phone has more than two calls, you see the Calls softkey.
Put a Call on Hold by Answering a New Call

If you are already on a call and receive a new call, answering the new call puts the first call on hold
automatically.
Procedure
Press flashing amber line button or press Answer to answer the ringing call.
Respond to a Hold Reversion Notification

Hold Reversion notifies you when a call is left on hold.
A Hold Reversion notification is similar to a new call notification and includes these cues:
Single ring, repeating at intervals
Flashing amber line button
Flashing message indicator on the handset
Visual notification on the phone screen
Procedure
Press the flashing amber line button or Answer to resume the held call.
Determine If A Shared Line Is On Hold

If a call on a shared line has been put on hold remotely by another user, a pulsing red line button and the
Remote Hold icon are displayed.
Remote Hold
When you place a call on hold while using a shared line, the line button pulses green and the phone displays
the Hold icon. When another phone places a call on hold, the line button pulses red and the phone displays
the Remote Hold icon.
32
Basic Operations
Setup Call Back Notification
Setup Call Back Notification

Procedure
Step 1
Step 2
Step 3
Press Callback while listening to the busy tone or ring sound.

Press Cancel to deactivate the call back.
Press Exit to activate the call back.
Call Park
Call Park allows you to use your phone to park (temporarily store) a call, which you can then retrieve from
another phone (such as a phone at a coworkers desk or in a conference room).
There are two ways you can park a call:
Park: Allows you to park an active call that you answered on your phone, and retrieve it from another
phone in the Cisco Unified Communications Manager system.
Directed Call Park: Allows you to park and retrieve an active call in two different ways:
Assisted Directed Call Park: Allows you to park an active call using a feature button.
Manual Directed Call Park: Allows you to park an active call by transferring it to a Directed Call
number.
Park a Call Using Assisted Directed Call Park

Procedure
Step 1
Step 2
During a call, press BLF Directed Call Park on a line that displays an idle Line Status indicator.
Retrieve the call from any other Cisco IP Phone in your network as follows:
a) Enter the park retrieval prefix.
b) Dial the Directed Call number.
Step 3
If you do not retrieve the call within the time that your system administrator has set, you receive an incoming
call with notification of CallPark Reversion. At that time, you can press answer to answer the call. The other
phones can no longer retrieve that call.
Press Resume to resume the call on your phone.
Retrieve the call from another phone.
33
Basic Operations
Park a Call Using Manual Directed Call Park
Park a Call Using Manual Directed Call Park

Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
During a call, press Transfer

.
Enter the Directed Call number where you will park the call.
Press Transfer again to finish parking the call and then hang up.
Retrieve the call from any other Cisco IP Phone in your network as follows:
a) Enter the park retrieval prefix.
b) Dial the Directed Call number.
If you do not retrieve the call within the time that your system administrator has set, you receive an alert tone.
At that time, you can:
Press Resume to resume the call on your phone.
Retrieve the call from another phone.
Manage Intercom Calls

Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.
Note
The Cisco IP Phone 7811 does not support intercom.

When you place an intercom call, the recipients phone autoanswers with mute activated (whisper mode) and
broadcasts your message through the recipients speakerphone, handset, or headset if one of these devices is
active.
After receiving the intercom call, the recipient can initiate two-way audio (connected mode), by pressing the
line button, to allow for further conversation.
Place a Dedicated Intercom Call

Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.
When you place an intercom call, the recipient phone autoanswers with mute activated (whisper mode) and
broadcasts your message through the recipients speakerphone, headset, or handset, if one of these devices is
active.
After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow for
further conversation.
34
Basic Operations
Place a Dialable Intercom Call
Procedure
Step 1
Step 2
Step 3
Press Intercom.
Note
Your phone enters whisper mode until the recipient accepts the intercom call. If you are on an active
call, that call is placed on hold.
Listen for the intercom alert tone, then begin speaking.
Press Intercom to end the call.
Place a Dialable Intercom Call

Procedure
Step 1
Step 2
Step 3
Step 4
Press Intercom.
Enter the intercom code.
Note
Your phone enters whisper mode until the recipient accepts the intercom call. If you are on an active
call, that call is placed on hold.
Listen for the intercom alert tone, then begin speaking.
Press Intercom to end the call.
Receive Intercom Call

When you receive an intercom call, you hear an intercom alert tone and your phone autoanswers the call. Any
current call activity that you are engaged in continues simultaneously, but the intercom caller cannot hear
you.
To speak to the intercom caller, press the active Intercom button.
View Phone Information

Phone Information allows you to view the following model information for your phone:
Model Number
MAC Address
Active Load ID
IP Address
Active Server
Stand-by-Server
35
Basic Operations
Sign In To the Cisco Unified Communications Self Care Portal
Unified Video Advantage

Last Upgrade
Backlight On Times
Backlight On Duration
Backlight Idle Time
Days Backlight Not Active
Note
The Cisco IP Phone 7811 does not have model information: Backlight On Times, Backlight On Duration,
Backlight Idle Time, and Days Backlight Not Active.
Procedure
Step 1
Step 2
Step 3
Press Applications
.
Select Phone Information.
Press Exit to return to the Applications screen.

Your phone is a network device that can share information with other network devices in your company,
including your personal computer. You can use your computer to sign in to the Cisco Unified Communications
Self Care Portal, where you can control features, settings, and services for your phone. For example, you can
manage your phone display language, set up services, add entries to your personal address book, and set up
speed-dial codes.
Before you can access any of your options, such as Speed Dial or Personal Address Book, you must sign in.
When you are finished using portal, you must sign out.
In some cases, you can access the Cisco Unified Communications Self Care Portal without having to sign in.
For assistance in using the portal, see the Cisco Unified Communications Self Care Portal User Guide, located
at http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_list.html.
Procedure
Step 1
Obtain the portal URL, user ID, and default password from your system administrator.
Typically, the portal URL is http://<ip_address or hostname>/ucmuser.
36
Basic Operations
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Open a web browser on your computer and enter the URL.

If prompted to accept security settings, select Yes or Install Certificate.
Enter your user ID in the Username field.
Enter your password in the Password field.
Select Login.
To sign out, select Logout.
37
Basic Operations
38
CHAPTER
Contacts
Corporate Directory, page 39
Personal Directory, page 40
Fast-Dial Codes with Personal Directory, page 43
Cisco WebDialer, page 45
Corporate Directory
The Corporate Directory menu contains corporate contacts that you can access on your phone. Your system
administrator sets up and maintains the directory.
Dial Contact from Search

Procedure
Step 1
Step 2
Step 3
Press Contacts
.
Select Corporate Directory.
Select one of the following options:
First Name
Last Name
Number
Step 4
Step 5
Enter the search criteria information, press Submit, and select a contact.
Press Dial.
Press EditDial to edit contact number, then press Dial.
39
Contacts
Search and Dial While on Call
Press a line button.

Note
The Cisco IP Phone 7811 does not have a line

button.
Press Speakerphone
Press Headset
Note
Cisco IP Phone 7811 does not support a

headset.
Pick up the handset.
Search and Dial While on Call

Procedure
Step 1
Step 2
Step 3
Press Contacts
.
Select Corporate Directory.
Select one of the following options:
First Name
Last Name
Number
Step 4
Step 5
Enter the search criteria information, press Submit, and select a contact.
Press Dial.
Press EditDial to edit contact number, then press Dial.
Note
Note
If you are on a call, and you press Speakerphone

call.
The Cisco IP Phone 7811 does not support a
headset.
or Headset
, you end the current
Personal Directory
The personal directory contains a list of your personal contacts. You can assign fast-dial codes to your personal
directory entries for fast-dialing.
40
Contacts
Add Personal Directory Entry
You can set up your personal directory from your phone or from the Cisco Unified Communications Self
Care Portal. Use your phone to assign fast-dial codes to the directory entries. For more information, see the
Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/c/en/us/td/docs/
voice_ip_comm/cucm/useroptions/10_5_1/CUCM_BK_U437D0F8_00_self-care-user-guide-1051.html .
Add Personal Directory Entry

Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Press Contacts
.
Sign in to Personal Directory.
Select Personal Address Book.
Press Submit.
Press New and enter a name and a nick name.
Press Phones and enter the phone number along with require access codes.
Press Submit.
Edit Personal Directory Entry

Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7

Select Personal Address Directory.
Press Submit.
Select the entry.
Press Edit to change the name or email address.
Change the name and the email address.
Press Update.
41
Contacts
Delete Personal Directory Entry
Delete Personal Directory Entry

Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7

Select Personal Address Directory.
Press Submit to search for an entry.
Select the entry.
Press Edit.
Press Delete.
Press OK to confirm the deletion.
Sign In and Out of Personal Directory

Procedure
Step 1
Step 2
Step 3
Step 4
Press Contacts
.
Select Personal Directory.
Enter the user ID and PIN, and press Submit.
Select Log Out, press Select, and then press OK.
Dial Number from Personal Directory

Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Press Contacts
.
Press Submit to search for an entry.
Select the entry that you want to dial.
Press Dial.
Press a line button.
42
Contacts
Search for Entry in Personal Directory
Note
The Cisco IP Phone 7811 does not have a line

button.
Press Speakerphone.
Press Headset.
Note

headset.
Search for Entry in Personal Directory

Procedure
Step 1
Step 2
Step 3
Step 4
Press Contacts
.
Select one or all of the following:
Last Name
First Name
Nickname
Step 5
Enter the search criteria information and press Submit.
Fast-Dial Codes with Personal Directory

You manage the fast-dial codes with Personal Directory using the Contacts menu on your phone.
43
Contacts
Assign Fast-Dial Code to Personal Directory Entry
Assign Fast-Dial Code to Personal Directory Entry

Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Press Contacts
.
Enter the name and press Submit.
Press Select and then press FastDial.
Select a number and press Select.
Scroll to an unassigned fast-dial index and press Select.
Place Call Using Fast-Dial Code

Procedure
Step 1
Step 2
Step 3
Step 4
Press Contacts
.
Select Personal Fast Dials and scroll to a fast-dial code.
Note
To get more fast-dial codes, press
Next.
Select the required fast-dial code and press Dial.
Delete Fast-Dial Code

Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Contacts
.
Sign in to the Personal Directory.
Select Personal Fast Dials and search for a fast-dial code.
Select the required code and press Remove.
Select the index and press Remove.
44
Contacts
Cisco WebDialer
Cisco WebDialer
Cisco WebDialer allows you to make calls on your Cisco IP Phone to directory contacts by selecting items
in a web browser.
Use Cisco WebDialer with Another Online Corporate Directory

Procedure
Step 1
Step 2
Step 3
In a web browser, type the address of the Cisco WebDialer-enabled page:

https://[CUCM IP]/webdialer/Webdialer
When prompted, enter your user ID and password.
Note
If you are using Cisco WebDialer for the first time, review preferences on the Make Call window.
Choose a line or a phone.
If you have one phone with a single line, the appropriate phone and line are automatically selected.
If you have more than one phone of the same type, the list identifies the phone by device type and MAC
address. To display the MAC address on your phone, select Applications > Phone Information.
Step 4
Step 5
Enter the phone number you want to dial, and select Dial.
Select Hang up or hang up the handset after your call completes.
Change Cisco WebDialer Preferences

Procedure
Step 1
Step 2
Initiate a call using Cisco WebDialer to access the Make Call window.
Select one of the following options from the Make Call window:
Preferred language
Preferred device
Step 3
Step 4
Step 5
Choose a line or a phone.

Note
If you have one phone with a single line, the appropriate phone and line are automatically selected.
If you have more than one phone of the same type, the list identifies the phone by device type and
MAC address. To display the MAC address on your phone, select Applications > Phone Information.
If you have an Extension Mobility profile, select Extension Mobility from the Calling Device drop-down
menu.
Ensure that you do not select Do not display call information nor Disable Auto Close.
45
Contacts
Sign Out of Cisco WebDialer
Note
If you select Do not display call information, the Make Call Window is not displayed when you
next use the phone. If you select Disable auto close, the call window does not automatically close
after 15 seconds.
Sign Out of Cisco WebDialer

Procedure
Step 1
Step 2
Access the Make Call or Hang Up window.

Select Sign Out.
46
CHAPTER
Recents
Recents Overview, page 47
View Recents, page 48
View Call Record Details, page 48
Filter Recents, page 49
Dial from Recents, page 49
Edit Phone Number, page 50
Clear Recents, page 50
Delete Call Record , page 51
Recents Overview
Recents allows you to view information about the most recent 150 calls on your phone. A call icon is displayed
to indicate the type of call:
Missed: lists the last 50 missed calls
Received: lists the last 50 received calls
Recents: lists the last 50 placed calls
All: lists the last 150 calls, including Missed, Received, and Placed
A call icon is displayed to indicate the type of call. The caller ID displays with the call icon. If the caller ID
is unavailable, then the phone number displays. If the phone number is unavailable, Unknown is displayed.
All Recents items display in order by time (latest to oldest).
You can also dial a number directly from the Recents list.
47
Recents
View Recents
View Recents
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Press Applications
.
You can also see recent calls list using Recents softkey.
Select Recents.
If multiple lines exist, select All Lines or the required line.
Scroll and select a call record or call group if available.
If multiple lines exist, press Back to return to the Recents screen.
View Call Record Details

Procedure
Step 1
Step 2
If you are on a connected call, press Details to show the Details screen. This screen displays single call
information.
If you are not on a connected call, follow the steps below.
a)
Press Applications
.
b) Select Recents.
c) If multiple lines exist, select All Lines or the required line.
d) Select a call record or group and press Details.
Note
When you are on a call record, you can keep the Navigation pad highlighted to display the call
details.
e) Press Back to return to the Recents screen.
f) If multiple lines exist, press Back to return to Recents screen.
g) Press Exit to return to the Applications screen.
48
Recents
Filter Recents
Filter Recents
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Applications
and select Recents.
Select the required phone line and view the individual calls for that line and press Missed .
If multiple lines exist, press Back to return to Recents screen.
Dial from Recents

Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications
.
Select Recents.
Select the call record that you want to dial and perform one of the following:
Press Call.
Press EditDial.
Press Details.
Press Speakerphone
Note
or Headset

headset.
Press Select.
Press the index number of the highlighted record.
49
Recents
Edit Phone Number
Edit Phone Number

Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Press Applications
.
Select Recents.
Select the call you want to edit and press EditDial.
Note
Press >> to move the cursor to the right and press << to move the cursor to the
left.
Press any number button to edit the number.
Press Back
to return to the Recents list.
Clear Recents
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Press Applications
.
Select Recents.
Press Clear.
Press Delete to delete the call history list.
If multiple lines exist, press Back to return to Recents screen.
50
Recents
Delete Call Record
Delete Call Record

Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Press Applications
.
Select Recents.
Highlight the individual call record or call group that you want to delete.
Press Delete to delete an individual call record or all calls in a group.
Press Delete to delete the record.
If multiple lines exist, press Back to return to the Recents screen.
51
Recents
Delete Call Record
52
CHAPTER
Voicemail
Voicemail Overview, page 53
Check for Voice Messages, page 53
Access Voicemail, page 54
Listen to Voice Messages, page 54
Voicemail Overview
Voice messages are stored on your voicemail system. Your company determines the voicemail system your
phone uses.
For information about the commands that your voicemail service supports, see the voicemail service user
documentation.
Check for Voice Messages

Procedure
Step 1
Look for the following visual indications:

A solid red light on your handset. Set up the visual message waiting lamp using the Self Care Portal.
Message icon
on a line. If you have more than 99 new voice messages, a 99+ sign replaces the
message count.
Step 2
Listen for the stutter tone (if available) from your handset, headset, or speakerphone when you place a call.
The stutter tone is line-specific and you hear it only when using the line that has new voice messages. You
can set up audible message waiting tones using the Self Care Portal.
53
Voicemail
Access Voicemail
Related Topics
Access Voicemail
Procedure
Step 1
Step 2
Press Messages
.
Follow the voice prompts.
Listen to Voice Messages

Procedure
Step 1
To listen to voice messages, do one of the following:

Press Messages
Press the line button, and then press the directory number of Voicemail
Step 2
Follow the prompts to listen to your voice message.
54
CHAPTER
Calling Features
Conference, page 55
Meet Me Conference, page 57
Speed Dial, page 58
Multilevel Precedence and Preemption, page 60
Do Not Disturb, page 62
Line Status, page 63
Malicious Call Identification, page 64
Cisco Extension Mobility , page 64
Mobile Connect, page 64
Hunt Groups, page 66
cBarge, page 67
Conference
Conference allows you to talk simultaneously with multiple parties.
When you are on a call, you can use Conference to dial another party and add the party to the call. Alternately,
if you have multiple phone lines, you can use Conference to combine calls across two lines.
Before you complete a conference procedure, you can press the Cancel softkey to cancel the procedure. You
can also press the Swap softkey to toggle between calls and allowing you to speak privately with each party.
As the conference host, you can remove individual participants from the conference.
55
Calling Features
Add Third Party to Conference
Add Third Party to Conference

Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Verify that you are on an active call (not on hold).

Press Conference.
Enter the phone number for the party that you want to add or press a speed dial button.
Wait for the party to answer, or skip to step 5 while the call is ringing.
Press Conference again.
The conference begins.
Step 6
(Optional) Repeat these steps to add more parties, if desired.
Combine Calls to Create Conference

Before You Begin
You require multiple phone lines to perform this task.
Procedure
Step 1
Step 2
Step 3
Verify that you have two connected calls and that one of the calls is active (not on hold).
Press Conference.
Press the line button for the other (held) call. If there are more than one held call, a list of calls displays.
For Cisco IP Phone 7811, press Calls softkey and press Yes to join two calls.
Because Cisco IP Phone 7811 does not have a line key, the Calls softkey acts as a line key.
The conference begins. The conference is established on the line with the active call.
Swap Between Calls Before Completing a Conference

You can consult privately with the conference and another person, before adding the person into the conference.
Procedure
Step 1
Call a new conference participant, but do not add the participant to the conference.
You must wait until the call is connected.
56
Calling Features
View Conference Participants
Step 2
Press Swap to toggle between the participant and the conference.
View Conference Participants

You can view the details of the last 16 participants who joined the conference.
Procedure
While in a conference, press Details to view a list of participants.
Note
When you place a call to another party and the person that you called creates a conference with a
third phone, the Details softkey displays for every participant of conference.
Remove Conference Participant

Procedure
Step 1
Step 2
While you are in a conference, press Details to view a list of participants.

Highlight the participant that you want to remove, then press Remove.
Note
The person who creates the conference can only view the Remove softkey.
Meet Me Conference
Meet Me allows you to call a predetermined number at a scheduled time to host or join a Meet Me conference.
The Meet Me conference begins when the host connects. Participants who call the conference before the host
has joined hear a busy tone and must dial again.
The conference ends when all participants hang up; the conference does not automatically end when the host
disconnects.
57
Calling Features
Host a Meet Me Conference
Host a Meet Me Conference

Procedure
Step 1
Step 2
Step 3
Step 4
Obtain a Meet Me phone number from your system administrator.

Distribute the Meet Me phone number to participants.
When you are ready to start the meeting, lift the handset to get a dial tone and press Meet Me.
Dial the Meet Me phone number.
Join a Meet Me Conference

Procedure
Step 1
Step 2
Dial the Meet Me phone number that the conference host provides.
If you hear a busy tone, the host has not yet joined the conference. In this case, hang up and try your call
again.
Speed Dial
Speed Dial allows you to press a button, enter a preset code or select a select a phone screen item to place a
call. Before you can use Speed Dial features on your phone, you must set up speed-dial on your Self Care
Portal.
Depending on setup, the Speed Dial features that your phone supports are:
Speed-dial buttons: Allow you to quickly dial a phone number from one or more line buttons that are
set up for speed dialing.
If your system administrator has set up the Line Status feature, you can monitor the status of a speed-dial
line by using the line status indicators.
Related Topics
Pause in Speed Dial

You can use Speed Dial to reach destinations that require a Forced Authorization Code (FAC), Client
MatterCode (CMC), dialing pauses, or additional digits (such as a user extension, a meeting access code, or
58
Calling Features
Pause in Speed Dial
a voice mail password). When you press the configured Speed Dial, the phone establishes the call to the
destination number and sends the specified FAC, CMC, and additional digits with dialing pauses inserted.
To include dialing pauses in the speed dial, include a comma (,) as part of the speed-dial string. This comma
specifies a pause of 2 seconds. It also allows you to separate FAC and CMC from the other digits in the
speed-dial string.
Note
Be aware of the following requirements when you include FAC and CMC in the speed-dial string:
FAC must always precede CMC in the speed-dial string.
A speed-dial label is required for speed dials with FAC and DTMF digits.
Only one comma is allowed between FAC and CMC digits in the string.
Each comma you include represents an additional pause of 2 seconds. For example, two commas (,,) represent
a pause of 4 seconds.
Note
Before you configure the speed-dial, try to dial the specified digits manually at least once to ensure that
the digit sequence is correct.
The phone does not save the FAC, CMC, or additional digits from the speed dial in the call history. If you
press Redial after connecting to a destination using the speed-dial, the phone prompts you to enter any required
FAC, CMC, or DTMF digits manually.
Example 1
Consider the following requirements to access voicemail:
Called number to access voicemail: 8000
PIN: 123456# after announcement of 2 seconds
Voicemail response: Enter option 3 to read latest message after a pause of 6 seconds (while the automated
announcement lists the available options)
To set up the speed-dial to access this voice mailbox, specify the following speed-dial string:
8000,123456#,,,3
Example 2
Consider the following call requirements
Called number: 95556543
FAC: 1234
CMC: 9876
Automated phone system response, required 4 seconds after the call is connected: 56789#
To access this destination, specify the following speed-dial string:
95556543,1234,9876,,56789#
59
Calling Features
Place Call Using Speed-Dial Codes
Place Call Using Speed-Dial Codes

Before you can use speed-dial codes on your phone, you must set up the codes on the Self Care Portal.
Procedure
Step 1
Step 2
To place a call using speed-dial code while on-hook, enter the speed-dial code and press Speed Dial.
To place a call using speed-dial while off-hook, perform these steps:
a) Lift the handset and press Speed Dial.
b) Enter the speed-dial code and press Speed Dial again to complete the call.
Multilevel Precedence and Preemption

In some environments, such as military or government offices, you may need to make and receive urgent or
critical calls. If you have the need for this specialized call handling, your system administrator can add
Multilevel Precedence and Preemption (MLPP) to your phone.
Keep these terms in mind:
Precedence indicates the priority associated with a call.
Preemption is the process of ending an existing, lower priority call while accepting a higher priority call
that is sent to your phone.
If you want to choose a priority level for an outgoing call, contact your system administrator for a list of
corresponding precedence numbers for calls.
If you want to make a priority call, enter the MLPP credentials provided by your system administrator, followed
by the phone number.
If you hear a special ring that's faster than usual or special call waiting tone, you are receiving a priority call.
Table 1: Multilevel Precedence and Preemption Priority Levels
MLPP
Priority Level
Priority call
Level 1
Medium priority (Immediate) call
Level 2
High priority (Flash) call
Level 3
Flash Override
Level 4
60
Calling Features
Make Priority Call with Login Required
MLPP
Priority Level
Executive Override
Level 5
Note
MLPP icons with white/black background color indicate that the call is selected or not.
Note
Higher-priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority
level of the call is normal.
If you want to accept a higher priority call, answer the call as usual. If necessary, end an active call first.
If you hear a continuous tone interrupting your call, you or the other party are receiving a call that must
preempt the current call. Hang up immediately to allow the higher priority call to ring through to the intended
party.
When you make or receive an MLPP-enabled call, you hear special ringtones and call waiting tones that differ
from the standard tones.
If you enter an invalid MLPP access number, a verbal announcement alerts you to the error.
An MLPP-enabled call retains its priority and preemptive status when you:
Put the call on Hold
Transfer the call
Add the call to a three-way conference
Answer the call using PickUp
Make Priority Call with Login Required

Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Retrieve the handset from the cradle.

Press PrecLevel.
Select a priority level for the call.
Enter your credentials on the authorization screen. You have three opportunities to enter your login information
correctly.
Enter the destination number.
You hear the precedence ringback tone and the precedence level icon displays on the screen.
61
Calling Features
Make Priority Call Without Login
Make Priority Call Without Login

To place a priority call without logging in, follow these steps:
Procedure
Step 1
Step 2
Retrieve the handset from the cradle.

Press PrecLevel.
Step 3
Step 4
Select the desired priority level for the call.

Enter the destination number.
You hear the precedence ring back tone and the precedence level icon displays on the screen.
Do Not Disturb
Do Not Disturb (DND) allows you to turn off one of the following incoming call indicators:
The ringer on your phone
The ringer and any visual notification that you have an incoming call
When DND is enabled, your incoming calls forward to another number, such as your voicemail, if it is set up
and the call is not saved or listed in your Call History.
The DND feature affects all lines on a phone. The feature does not affect intercom or 911 calls.
You can change your DND options from the Self Care Portal. For information on customizing your Do Not
Disturb options, see the Cisco Unified Communications Self Care Portal User Guide, located at http://
www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_list.html.
Turn DND On and Off

Procedure
Step 1
Press DND to turn on DND.

Visual confirmation displays briefly.
Step 2
Press DND again to turn off DND.

62
Calling Features
Line Status
Line Status
Line status indicators allow you to view the state of a phone line that is associated with a speed-dial button.
Note
Because Cisco IP Phone 7811 has only one line, the phone does not support Line Status.
Line status indicators show the state of a line.
Icon
Indicator
Line is in use.
Line is idle.
Line is ringing.
Line is forwarded
Line is on hold
Line status indicators can be set up on speed-dial buttons by your system administrator and can be used with
these features:
Line Status Speed Dial
Allows you to monitor the status of (and dial) a specific number on a speed-dial button. If the monitored
line is unavailable, the Line Status button changes to a normal speed-dial button.
Line Status Directed Call Park
Allows you to monitor the line status of and dial a Directed Call Park number on a speed-dial button.
Call Pickup
Allows you to monitor the line status of (and pick up a ringing call on) a ringing call on a
speed-dial button.
Your phone can play an audible alert when a call rings on the monitored line. For more information, contact
your system administrator.
63
Calling Features
Malicious Call Identification

Malicious Call Identification (MCID) allows you to identify an active call as suspicious, which initiates a
series of automated tracking and notification messages.
Trace Suspicious Call

Procedure
Press MCID to send a silent notification message to your system administrator.
You can send a silent notification only in connected state.
When the silent notification message is sent, your phone provides both a visual and audible confirmation.
Cisco Extension Mobility

Cisco Extension Mobility allows you to temporarily configure a Cisco IP Phone as your own. After you sign
in to Cisco Extension Mobility, the phone displays the message Resetting and then Registering. The
reset enables the phone to adopt your user profile, including your phone lines, features, established services,
and web-based settings. For more information, contact your system administrator.
Enable Extension Mobility

Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Press Applications
.
Select Extension Mobility (name can vary, including EM Service).
Enter your user ID and PIN (provided by your system administrator).
Select a device profile if prompted.
Press Applications
to sign out.
Select Extension Mobility.
Press Yes when prompted to sign out.
Mobile Connect
Mobile Connect allows you to use your mobile phone to handle calls that are associated with your desk phone
number.
64
Calling Features
Enable Mobile Connect
When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make
and receive calls using the same directory numbers as your desk phone. These phones are called remote
destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your
mobile phone.
When you enable Mobile Connect:
Your desk phone and remote destinations (your mobile phones) receive calls simultaneously.
When you answer the call on your desk phone, the remote destinations stop ringing, are disconnected,
and display a missed call message.
When you answer the call on one remote destination, the other remote destinations and desk phone stop
ringing and are disconnected, and a missed call message is shown on the other remote destinations.
When you answer the call on one remote destination and then switch the call to a Cisco Unified device
that shares lines, the Cisco Unified devices that share the same line display a Remote In Use message.
Enable Mobile Connect

Procedure
Step 1
Step 2
Press Mobility to display the current remote destination status (Enabled or Disabled).
Press Select to change the status.
Turn Mobile Connect On or Off for All Remote Destinations from a Desk Phone
Procedure
Step 1
Step 2
Press Mobility or To Mobile to display the current remote destination status (Enabled or Disabled).
Press Select to change the status.
Switch a Desk Phone Call to a Mobile Phone

Procedure
Step 1
Step 2
Step 3
Press Mobility.
Press Select to send a call to mobile phone.
Answer the in-progress call on your mobile phone.
Note
You cannot use the same phone line for any other calls, but if your desk phone supports multiple
lines, you can use another line to make or receive calls.
65
Calling Features
Switch a Mobile Call to the Desk Phone
Switch a Mobile Call to the Desk Phone

Procedure
Step 1
Step 2
Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.
Press the line on your desk phone to resume the call on your desk phone within 5 to 10 seconds and start
talking on the desk phone.
Hand Off a Call from a Mobile Phone to the Desk Phone

Procedure
Step 1
While on your mobile phone, enter the access code for the hand off feature.
Step 2
Step 3
Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.
Press Answer on your desk phone within 10 seconds and start talking on the desk phone.
For more information, contact your system administrator. The Cisco Unified devices that share the same line
display a Remote In Use message.
Hunt Groups
Hunt Groups are used to share the call load in organizations that receive a large number of incoming calls.
Your system administrator sets up a hunt group with a series of directory numbers. When the first directory
number in the hunt group is busy, the system hunts for the next available directory number in the group and
directs the call to that phone.
If you are a member of a hunt group, you sign in to a hunt group when you want to receive calls, and you sign
out of the hunt group when you want to prevent calls from ringing on your phone.
Sign In and Out of a Hunt Group

Signing out of a hunt group does not prevent direct calls from ringing your phone.
66
Calling Features
Display Queue Statistics
Procedure
Step 1
Press Hunt Group to sign in.

Step 2
Press Hunt Group again to sign out.
Display Queue Statistics

Use the queue statistics to check the status of the hunt group queue.
Procedure
Step 1
Press Queue Status.

The Queue status window appears.
Step 2
Step 3
To refresh the statistics, press Update.

To exit, press Exit.
cBarge
The cBarge feature allows you to create a standard (ad hoc) conference by adding yourself to a call on a shared
line.
Join Conference on Shared Line

Procedure
Press the line button of the shared line that is in use. If Privacy is enabled, you cannot add yourself to the
shared line.
Note
The Cisco IP Phone 7811 does not support
Privacy.
67
Calling Features
Join Conference on Shared Line
68
CHAPTER
Advanced Operations
Call Functions, page 69
Feature Buttons and Softkeys, page 72
Survivable Remote Site Telephony Overview, page 74
Mobile and Remote Access Through Expressway, page 76
Call Functions
This section provides information about some of the advanced call functions that are available on Cisco IP
Phones.
Agent Greeting
Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call,
such as a customer call, before you begin the conversation with the caller. You can prerecord a single greeting
or multiple greetings as needed.
When a customer calls, both parties hear the prerecorded greeting. You can remain on mute until the greeting
ends or answer the call over the greeting.
Answer
Pressing Answer allows you to answer the call if there is only one incoming call. But if there are several
incoming calls, pressing Answer will give you a list of the callers, and you can determine which one to answer.
Incoming calls are given priority over Held or Park Reversion calls. The Answer button setup depends on
your call-handling needs and work environment. For more information, contact your system administrator.
Note
Cisco IP Phone 7811 supports a single line.
69
Advanced Operations
Client Matter Code
When you get a call, you see a notification window on the phone screen, called a call toast. Actionable toast
disappears for the following actions:
the user dismisses the call
the caller cancels the incoming call
the call is answered by other phone
If an incoming call has been call forwarded from another phone, you may see additional information to identify
that the call has been forwarded. Additional information can identify the caller details. For more information,
contact your system administrator.
When you get one incoming or multiple incoming calls, you can control the incoming call alerts. You can
enable the incoming call alert and can see the caller details and can answer, ignore, or decline the call based
on your requirement. If required you can disable the incoming call alert. For more information, contact you
system administrator.
Note
For Cisco IP Phone 7811, if there is a second incoming call while connected, the incoming call appears
as a toast. With Answer, Decline, and Ignore softkeys, you can control the incoming call.
When you receive a call, the phone number that displays on the screen contains the string of digits that you
can dial to contact the caller. The digit string can contain the following digits, if required:
Code to obtain an outside line (for example, if you have to dial 9)
Long-distance code
Area code
City code
Telephone number
The phone saves the complete digit string in the call history, and you can save the number in your Personal
Address Book.
Client Matter Code

Your administrator may require that you enter a Client Matter Code (CMC) after you dial a phone number.
The CMC can be used for accounting or billing codes. For more information, contact your system administrator.
When you need to enter a CMC, the phone displays Enter Client Matter Code, the dialed number
changes to ********, and you hear a special tone. Enter the CMC for the call using the keypad.
Related Topics
Forced Authorization Code, on page 71
70
Advanced Operations
Forced Authorization Code
Forced Authorization Code

Your administrator may require that you enter a Forced Authorization Code (FACC) after you dial a phone
number. The FAC controls access to phone numbers. For more information, contact your system administrator.
When you need to enter an FAC, the phone displays Enter Authorization Code, the dialed number
changes to ********, and you hear a special tone. Enter the FAC for the call using the keypad. For security
reasons, the phone displays a * instead of the number entered.
Related Topics
Client Matter Code, on page 70
Secure and Nonsecure Indication Tones

When a phone is configured as secure (encrypted and trusted), it can be given a protected status. After a
phone is protected, it can be configured to play an indication tone at the beginning of a call.
You will hear these secure or nonsecure indication tones only on protected phones. If the overall call status
changes during the call, the protected phone plays the appropriate tone.
When the Play Secure Indication Tone option is enabled (True), the following circumstances determine the
type of tone the protected phone plays:
If end-to-end secure media is established and the call status is secure, the phone plays the secure indication
tone (three long beeps with pauses)
If end-to-end nonsecure media is established and the call status is not secure, the phone plays the nonsecure
indication tone (six short beeps with brief pauses)
When the Play Secure Indication Tone option is disabled, no tone plays.
Shared Lines
Shared lines allow you to use one phone number for multiple phones.
Note
The Cisco IP Phone 7811 does not have a line button.

You might have a shared line if you have multiple phones and want one phone number, if you share
call-handling tasks with coworkers, or if you handle calls on behalf of a manager.
For example, if you share a line with a coworker:
When a call comes in on the shared line:
Your phone rings and the line button flashes amber.
Your coworkers phone rings and the line button flashes amber.
If you answer the call:
71
Advanced Operations
Feature Buttons and Softkeys
Your line button turns green.

Your coworkers line button turns red.
When the line button is red, that line cannot be used to barge in on the call or used to make another
call.
If you put the call on hold:
Your line button flashes green.
Your coworkers line button flashes red.
When the line button flashes red, your coworker can pick up the call.
Your call history shows the status for all calls for shared lines. For example, if a call rings on a shared line
and you answer the call, your coworkers who share the line will see that the call was answered remotely. Your
call history identifies calls that were Placed, Received, Remote Placed, Remote Received, or Missed.

This table provides information about some of the features that are available on dedicated feature buttons,
and some of the features that your system administrator sets up either on programmable feature buttons or
softkeys.
Note
The Cisco IP Phone 7811 does not have programmable feature buttons.
Table 2: Feature Access
Feature Name
Dedicated Feature
Button
Programmable Feature Softkey

Button
cBarge
Call Back
Call Forward All
Call Park
Call Park Line Status
Call Pickup
Call Pickup Line Status
Conference
72
Advanced Operations
Feature Name
Dedicated Feature
Button
Directed Call Park
Programmable Feature Softkey

Button
X
Divert
Do Not Disturb (DND)
Group Pickup
Hold
Hunt Group
Intercom
The Cisco IP Phone

7811 does not
support Intercom.
Note

(MCID)
Meet Me
Mobility
Other Pickup
Privacy
Mute
The Cisco IP Phone

7811 does not
support Privacy.
Note
Quality Reporting Tool

(QRT)
Redial
Monitoring and recording
Speed Dial
Speed Dial Line Status
Transfer
73
Advanced Operations
Survivable Remote Site Telephony Overview

If communication between your phone and the Cisco Unified Communications Manager is interrupted, you
receive an alert message on your phone. If you are on an active call, the call remains established, and you
enter a failover situation. The Survivable Remote Site Telephony (SRST) feature handles this failover.
While in failover, all the features of your phone are not available. The following table describes typical feature
and feature availability, although not all the features may be supported on your phone. For more information,
contact your system administrator.
When your phone loses connectivity, your phone may display a message like this:
Service interruption.
Table 3: Feature Support During Failover
Feature
Supported
New Call
Yes
End Call
Yes
Redial
Yes
Answer
Yes
Hold
Yes
Resume
Yes
Conference
Yes
Notes
The support is only for three way

and local mixing.
Conference to Active Calls (Join) No

Conference List
No
Transfer
Yes
Transfer to Active Calls (Direct

Transfer)
No
Auto Answer
Yes
Call Waiting
Yes
Caller ID
Yes
Consult only
Audible Message Waiting Indicator Yes
74
Advanced Operations
Feature
Supported
Notes
All Calls Programmable Line Key Yes
The Cisco IP Phone 7811 does not

support this feature.
Answer Programmable Line Key
Yes
The Cisco IP Phone 7811 does not

support this feature.
Unified Session Presentation
Yes
Conference is the only feature

supported.
Voicemail
Yes
Your voicemail will not be

synchronized with other users in
the Cisco Unified
Communications Manager cluster.
Speed Dial
Yes
Service IRL Programmable Line

Key
Yes
To Voicemail (iDivert)
No
The iDivert softkey is not

displayed.
Line Filters
Partial
Lines are supported but cannot be

shared.
Park Monitoring
No
The Park softkey is not displayed.
Barge
No
You see the message That

feature is not
currently available.
Enhanced Message Waiting

Indication
No
Message count badges do not

appear on the phone screen.
Only the Message Waiting icon
is displayed.
Directed Call Park
No
The softkey is not displayed.
Line Status
Partial
Line Status feature key works like

Speed Dial keys.
Hold Reversion
No
Calls remain on hold indefinitely.
Remote Hold
No
Calls appear as Local Hold calls.
Meet Me
No
The Meet Me softkey is not

displayed.
75
Advanced Operations
Mobile and Remote Access Through Expressway
Feature
Supported
Notes
PickUp
No
The softkey causes no action.
Group PickUp
No
Other PickUp
No
Malicious Call ID
No
QRT
No
Hunt Group
No
Intercom
No
Mobility
No
Privacy
No
Call Back
No
The Call Back softkey is not

displayed.
Mobile and Remote Access Through Expressway

Mobile and Remote Access Through Expressway lets you easily and securely connect into your corporate
network when working away from your corporate office (off-premises). This feature is enabled by default.
Note
The marketing beta release of Mobile and Remote Access through Expressway allows customers to test
and evaluate the feature, but we do not recommend that you use it in a production environment. There is
no official Cisco TAC support until the feature is officially released in a future firmware load. For those
users who want to provide feedback, send an email to cefeedback@cisco.com. For more information, see
the release notes.
When your phone detects that it is in off-premises mode, the Mobile and Remote Access Through Expressway
Sign-In window appears, and you can connect to your corporate network.
When on-premises, you can expect your phone to function as it would normally.
Sign in with Mobile and Remote Access Through Expressway

Tip
You can store your login information with User Credentials Persistent for Expressway Sign-In. Contact
your administrator to enable this feature.
76
Advanced Operations
Turn Off the Alternate TFTP Server
Before You Begin

Before you can connect to your corporate network using Mobile and Remote Access Through Expressway,
you must have a valid service domain, username, and password. If you do not have this information, contact
your administrator.
You must reset your Network Settings when switching between Mobile and Remote Access Through
Expressway and Cisco Unified Communications Manager modes. This is to clear the Alternate TFTP Server
setting. See the Basic Reset section in the "Maintenance" chapter of this book.
If the DHCP option 150 or option 66 is enabled on your network router, you may have trouble logging in to
the corporate network. Disable DHCP option 150 or option 66 on your router. If you prefer not to disable
these DHCP options, you can configure the static IP address directly.
Procedure
Step 1
Step 2
Step 3
Step 4
Enter your service domain in the Service domain field.

Enter your username in the Username field.
Enter your password in the Password field.
Press Submit.
If you log in successfully, the Mobile and Remote Access Through Expressway sign-in information can be
found in on the Phone Information screen.

If you are off-premises but the Mobile and Remote Access Through Expressway sign-in window does not
appear on your phone, the Alternate TFTP setting may be turned on. The Alternate TFTP setting must be set
to Off. To turn off the Alternate TFTP setting, follow these steps.
Procedure
Step 1
Step 2
Step 3
ChooseApplications
.
Choose Admin Settings > Ethernet Setup > IPv4 Setup.
Set the Alternate TFTP Setting to Off.
The Alternate TFTP for IPv6 must be set to Off when the phone is in dual mode.
77
Advanced Operations
78
CHAPTER
Preferences
Change Ringtone, page 79
Adjust Contrast, page 80
Adjust Headset Sidetone, page 80
Adjust Backlight, page 81
Line Settings, page 81
Phone Services , page 81
Change Ringtone
You can customize how your phone indicates an incoming call. You can also adjust the ringer volume for
your phone.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Press Applications
.
Choose Preferences > Ringtone.
Select the required ringtone.
Press Play to play the ringtone.
Press Set to select the ringtone.
Press Apply to confirm your selection, or press Cancel to go back to the Ringtone screen.
Press
to return to the Preferences screen.
79
Preferences
Adjust Contrast
Adjust Contrast
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications
.
Choose Preferences > Contrast.
Use the up and down arrows on the navigation pad to adjust the contrast.
Press Save to set the contrast, or press Cancel to exit.
Adjust Headset Sidetone

If your system administrator has set the Headset Sidetone Controls feature for your phone, you can specify
the volume of your headset from your phone.
Note
The Cisco IP Phone 7811 does not support a headset.
Procedure
Step 1
Step 2
Step 3
Press Applications
.
Choose Preferences > Headset Sidetone.
Select one of the following sidetone levels:
High
Normal
Low
Off
Step 4
Press
to return to the Preferences screen.
80
Preferences
Adjust Backlight
Adjust Backlight
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications
.
Choose Preferences > Backlight.
Note
The Cisco IP Phone 7811 does not support
backlight.
Press On to set backlight on or press Off to set backlight off.
Press
to exit .
Line Settings
Line settings affect a specific phone line (directory number) on your phone. Line settings can include call
forwarding, visual and audio message-waiting indicators, voice-message indicators, ring patterns, and other
line-specific settings.
You can change your line settings using the Cisco Unified Communications Self Care Portal. For information,
see the Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/c/en/
us/td/docs/voice_ip_comm/cucm/useroptions/10_5_1/CUCM_BK_U437D0F8_00_
self-care-user-guide-1051.html.
Phone Services
Phone services can include special phone features, network data, and web-based information (such as stock
quotes and movie listings). You must subscribe to a phone service using the Self Care Portal before you access
it on your phone.
If only one service is set up, the service opens by default. If more than one service is set up, select an option
from the menu.
Select a service by using one of these feature buttons:
(Feature button that your system administrator sets up)
Note
The Cisco IP Phone 7811 does not support feature buttons.
Messages
Applications
81
Preferences
Phone Services
Contacts
For information on Cisco Unified Communications Self Care Portal, see the Cisco Unified Communications
Self Care Portal User Guide, located at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/
useroptions/10_5_1/CUCM_BK_U437D0F8_00_self-care-user-guide-1051.html.
82
CHAPTER
10
Frequently Asked Questions

Frequently Asked Questions, page 83

The following section describes the FAQs.
Why dont I see the icons shown in the documentation on my phone screen?
Many of the phone screen icons are applicable only to the Cisco IP Phone 7841.
Can I use the second line on my Cisco IP Phone 7821 as a feature button?
Yes. If you do not require two phone lines, your system administrator can set up a feature on your second
line.
How do I resume a call that is on hold?
To resume a call, press the Hold button, Resume softkey or Line button.
Why does my phone not wake up?
If your system administrator has set up your phone for EnergyWise, the phone may be sleeping (powered
down). Your system administrator sets your phone to sleep at a certain time and wake (power up) at a certain
time. Your phone will wake up at the time set by your system administrator. You can press the Select button
to wake your phone up. See your system administrator to have the sleep and wake up times changed.
What do four rings in succession mean?
The phone is notifying you that your phone will power down (sleep) soon to conserve energy (the EnergyWise
feature). Your system administrator sets your phone to sleep at a certain time and wake (power up) at a certain
time. Your phone will wake up at the time set by your system administrator. See your system administrator
to have the sleep and wake up times changed.
What do I do if my phone displays the message Security Error?
Your phone firmware has identified an internal error. Try unplugging the phone from the power source, wait
one minute, and then plug the phone back in. If the message persists, contact your system administrator.
83

84
CHAPTER
11
Troubleshooting
Conference Button and Softkey Unresponsive, page 85
Meet Me Conference Busy Tone, page 85
Cannot Sign In to Personal Directory, page 86
No Caller ID on Remote Hold, page 86
Security Error Message, page 86
Conference Button and Softkey Unresponsive

Problem
You have set up a conference call, but the Conf softkey is not available and the Conference button is
unresponsive.
Possible Cause
You have reached the maximum number of conference participants.
Solution
Ask one of the participants to drop, or drop a conference participant.
Meet Me Conference Busy Tone

Problem
You hear a busy tone after you dial into a Meet Me conference.
Possible Cause
The conference host has not yet joined the conference.
85
Troubleshooting
Cannot Sign In to Personal Directory
Solution
Try calling back again.
Cannot Sign In to Personal Directory

Problem
You are unable to sign in to your personal directory.
Possible Cause
You are using your password to sign in, not your personal identification number (PIN).
Your PIN needs to be reset.
Solution
Use your PIN, not your password.
Contact your system administrator.
No Caller ID on Remote Hold

Problem
You have a shared line on your Cisco IP Phone 7821 and cannot see the caller ID when the remote line is on
hold.
Note
This is applicable to the Cisco IP Phone 7821 only.
Possible Cause
This works as designed.
Solution
None.
Security Error Message

Problem
Your phone displays Security Error.
86
Troubleshooting
Cause
Your phone firmware has identified an internal error.
Solution
If the message persists, contact your system administrator.
87
Troubleshooting
88
CHAPTER
12
Product Safety and Security

Safety and Performance Information, page 89
FCC Compliance Statements, page 90
Cisco Product Security Overview, page 91
Safety and Performance Information

Power Outage
Power outages and other devices can affect your Cisco IP Phone.
Your access to emergency service through the phone requires that the phone receive power. If a power
interruption occurs, Service and Emergency Calling Service dialing will not function until power is restored.
In case of a power failure or disruption, you may need to reset or reconfigure the equipment before you can
use the Service or Emergency Calling Service dialing.
External Devices
We recommend using good-quality external devices, such as headsets, cables, and connectors, that are shielded
against unwanted radio frequency (RF) and audio frequency (AF) signals.
Note
Not all Cisco IP Telephony products support external devices, cords or cables. For more information,
consult the documentation for your endpoint.
Depending on the quality of these devices and their proximity to other devices, such as mobile phones or
two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or
more of these actions:
Move the external device away from the source of the RF or AF signals.
Route the external device cables away from the source of the RF or AF signals.
89

Power Information
Use shielded cables for the external device, or use cables with a better shield and connector.
Shorten the length of the external device cable.
Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of external devices, cables, and connectors.
Caution
In European Union countries, use only external speakers, microphones, and headsets that are fully compliant
with the EMC Directive [89/336/EC].
Power Information
Connect your Cisco IP phone to your LAN using a CAT 5e Ethernet cable to enable full functionality of your
Cisco IP phone. If your Ethernet port is equipped with Power over Ethernet (PoE), your Cisco IP phone can
be powered through the LAN port. Do not extend the LAN Ethernet cable outside the building.
Phone Behavior During Times of Network Congestion

Anything that degrades network performance can affect Cisco IP Phone voice and video quality, and in some
cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following
activities:
Administrative tasks, such as an internal port scan or security scan
Attacks that occur on your network, such as a Denial of Service attack
To reduce or eliminate any adverse effects to the phones, schedule administrative network tasks during a time
when the phones are not being used or exclude the phones from testing.
FCC Compliance Statements

The Federal Communications Commission requires compliance statements for the following:
FCC Part 15.21 Statement

Changes or modifications not expressly approved by the party responsible for compliance could void the
users authority to operate the equipment.
FCC RF Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End
users must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter
must be at least 20 cm from the user and must not be collocated or operating in conjunction with any other
antenna or transmitter.
90

FCC Receivers and Class B Digital Statement
FCC Receivers and Class B Digital Statement

This product has been tested and complies with the specifications for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used according to the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which is found by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna
Increase the separation between the equipment or devices
Connect the equipment to an outlet other than the receiver's
Consult a dealer or an experienced radio/TV technician for assistance
Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing
import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority
to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible
for compliance with U.S. and local country laws. By using this product you agree to comply with applicable
laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.
Further information regarding U.S. export regulations may be found at http://www.bis.doc.gov/
policiesandregulations/ear/index.htm.
91

Cisco Product Security Overview
92
CHAPTER
13
Warranty
Cisco One-Year Limited Hardware Warranty Terms, page 93
Cisco One-Year Limited Hardware Warranty Terms

Special terms apply to your hardware warranty and services that you can use during the warranty period.
Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software,
is available on Cisco.com at the following URL: http://www.cisco.com/go/hwwarranty.
93
Warranty
Cisco One-Year Limited Hardware Warranty Terms
94

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Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified

Communications Manager 10.0 (SIP)

Reorient or relocate the receiving antenna.

Cisco Systems, Inc. All rights reserved.

Place a Dedicated Intercom Call 34

Hand Off a Call from a Mobile Phone to the Desk Phone 66

Frequently Asked Questions 83

Cannot Sign In to Personal Directory 86

Product Safety and Security 89

Cisco IP Phone 7811

DC adaptor port (DC48V).

AC-to-DC power supply (optional). 5

Access port (10/100 PC) connection

AC power wall plug (optional).

Network port (10/100 SW) connection.

Buttons and Hardware

Handset light strip

Indicates an incoming call (flashing red) or new voice message (steady

Shows information about your phone, such as directory number, active

Depending on how your system administrator sets up the phone, enable

Navigation ring and

Places an active call on hold and resumes the held call.

Creates a conference call.

Toggles the speakerphone on or off. When the speakerphone is on, the

Toggles the microphone on or off. When the microphone is muted, the

Opens or closes the Applications menu. Use the Applications button to

Autodials your voice messaging system (varies by system).

Cisco IP Phone 7811 supports both narrowband and wideband

Displays date, time, and directory number.

Display softkeys for available features or actions.

Cisco IP Phone 7821

DC adaptor port (DC48V) (optional).

Access port (10/100 PC) connection (optional).

AC-to-DC power supply (optional).

Auxiliary port (optional) .

AC power wall plug (optional).

Network port (10/100 SW) connection. IEEE

Analog headset connection (optional).

Buttons and Hardware

Handset light strip

Indicates an incoming call (flashing red) or new voice message (steady

Depending on how your system administrator sets up the phone,

Shows information about your phone, such as directory number, active

Depending on how your system administrator sets up the phone, enable

Navigation ring and

Places an active call on hold and resumes the held call.

Creates a conference call.

Toggles the speakerphone on or off. When the speakerphone is on, the

Toggles the microphone on or off. When the microphone is muted, the

Opens or closes the Applications menu. Use the Applications button to

Autodials your voice messaging system (varies by system).

Displays date, time, and directory number.

Third line details and other phone

Secondary line details and other

Display softkeys for available features or actions.

Cisco IP Phone 7841

DC adaptor port (DC48V) (optional).

Access port (10/100/1000 PC) connection

AC-to-DC power supply (optional).

Auxiliary port (optional).