Unit 3
Unit 3
Unit 3
MENU PRICING
Introduction
A primary objective of food and beverage establishments is the selling in its widest
sense of the product : food and/or beverages. This is irrespective of whatever
sector of the market one examines,whether it is an industrial resturent ,a steak bar,
a hospital dinning room or a carvary resturent. The comman and major aid is the
menu , in all of its many forms. Once customers are on the premises of a catring
establishment one of the main sales tolls is some form of a menu. The other aspects
which are also sales tolls ara the facilities provided, the degree of comfdart and
dcor the quality of the staff and the standard of the food and beverages available.
The menu should be an extension of the thre policies-marketing, financial and
catering.
The marketing policy is reflected in the menu by such things as the
requierements of the sector of the market that is being aimed at and the
interpretation by the establishment of the needs of that market. The financial policy
is reflected in the menu by trhe pricing and cost structure and the catering policy,by
the size and type of the menu,and by the quality of the food and beverages offersd
{all being related to the specific needs of the identified customer}.
The main aim of a food menu or beverage list is to inform customers in a clear
way of what is availble to them. As a sales tool it often will,by the use of wellplanned and presented advertising technques,direct the customer as to what to buy.
In oyher words,by the means of a wll-planned and presented menu it is possible to
plan for a profit,or as in the case of the non commerical sector,to aid in controlling
the costs while at the same time fully satisfying customer requierements. With the
careful yet effective application of design,layout,typography and graphics,a menu
can complement the atmosphere and type of service,and with the correct of
lunguage and location of items,will result in a reliable and useful sales are ignorance
and fear by the customer. A good menu sets out consciously to assit customers by
gaining their confidence and setting them at ease.
1. The menu should be attractive. The first impression of the menu should be
that it looks intersting and inviting and that the customers will really want to
read it.
2. It should be clean. Although this appears to be obvious it is something that is
frequently ignored by cateres. If it is intended that a particular menu is to be
offred frequently it is well worth considering having them either plastic
coated so that they can be regularly wiped clean;or printed on inexpensive
paper or card and regularly replaced or contained within a presentable and
durable cover.
3. It should be easy to read. It is usual to use different sizes of typeface for such
things as headings and the items appering under thm. How typeface styles
are used can help customers to make their choice of food and beverage items
more easily. The use of attractive graphics, colour and black space can also
help with aiding customers to mak their selection by directing and attracting
their eye.what is not required is that a menu should resemble a page from a
railway or bus timetable with its mass of infprmationproduced in an
unattractive style which besides failing in so many other ways would also be
annoying to the customer.
4. It should complement the occasion. It is necessary that the general
presentation of the menu is not only in keeping with the dcor of the room
but also suitable and complementary to the occasion. Obvious example are a
restaurant within a holiday camp, a kosher wedding, a state banquet and
bistro, where a diffeent style and presentation are necessary for each.
5. It should reflect current awareness. The menu should take into consideration
the current trends in eating habits, so as to be fully aware of customer
requirements.
6. Design. By the careful use of graphics, typogrephy and colour the menu can
not only be interesting but can direct the customers eye to specific items
that the caterer wishes to sell. The design of a menu can assist in achieving
the uniqueness of a particular food and beverage operation.
MENU CONTENT
The importance of this cannot be stressed too strongly if budgeted
sales or costs are to be achived.the content can be examined under the following
headings:
1 LANGUAGE. the language used must be in keeping with the type of operation. If
a foreign language is being used it must be used accurately.As mentioned before,it
is essential to keep customers at ease when making their selection and therfore
frequantly it will be necessary to provide a simple but accurate translation of the
menu items to aid sales. A descriptive flamboyant type language is also often used
on menus for themed establishments.it Is necessary that customers should clearly
understandwhat the items are,and be left guessing.
2 ACCURACY. A very basic requirement for all menus is that when seen by
customers they are accurate as far as pricing and availability are concerned,with
the correct spelling and description of dishes and drinks. It is all too common to be
presented with a menu or wine list to which untidy alterations have been made in
handwritting.this is not only annoying to customers but also at times leaves them
with the fear that they may be being cheated by the carterer.most,if not only,of
these problems can be alleviated if more carefull proof reading of the menus is done
before they areprinted and more care is taken when pricingitems.in addition,it is not
uncommon to find that the actual dishes when presented to customers do not
match up to the name of the dish as on the menu,either because the catereris not
all that concerned with accuracy,or is of the openion that poetic licence is fully
permisible. However,the knowledgeable customeris not likely to return to this type
of restaurant again.
3 PRICING.
The correct pricing of all food menus and resturant lists is very
important to the success of an operation. It is essential that in total all necessary
costs are covered; that the prices are attractive to the particular segment of the
market that thae operation is in;and that the prices are competitive in relation to
the level of quality of food and drink and service offered.
There are various factors which can affectthe pricing strategy operated-such things
as the size and type of operation,the location,theprofit required,the level of
competition and the sector of the industry.in addition,the caterer would have to take
into account suchthings as the type of menu or beverage list that is being
priced,wheather or not loss leaders or special offers to attract customers,and the
volume of business being done or forecast for each selling outlet.
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sales mix.the term sales mix refers to the composition of the total sales as
between the main components such as food and beverages,and also within a
component such as food,to item such as appetizers and soups,fish andmeat,sweet
dishes,etc. it is very important that the caterer when designing a menu or beverage
list considers the importance of the actual or potensial sales mix of items that the
customers will choose.it is essential that the sales mix is satisfactory or it will be
difficult for caterers to either cover their total food or beverage costs or to make the
necessary total profit. When the sales mix of items chosen is unsatisfactory it may
mean that the customers or special offers; or that they are only choosing from those
items which have a high food or beverage cost and a low gross profit; or that the
overall average spend by customers is lower than expected or forecasted. It is
necessary,therefore, that the average spend by customers is carefully monitored
each day and that a sales history of all items sold is also prepared and anaiysed.
Action to corr4ect an unsatisfactory sales mix could be a new and carefully
constructed and priced menu or beverage list;a more carefully designed menu
directing the customers in their choice of items by the use of
colour,graphics,space,etc. and/or by a short retraining programme on selling for
the service personnel.
SIZE AND FORM
The size and shape of a menu can add to and complement the uniqueness of the
facility.a food or beverage menu must be easy for the customer to handle and in no
way confusing to read. The various forms that the menu can take are unlimeted,
from a menu chalked up on a blackboard,to a large illuminated display board with
(a)
(b)
(c)
(d)
(e)
Being a set menu offered often for twelve to eighteen hours of the
day.
Being reasonably priced, with often each dish or section of the
menu individually priced.
Offering a range and choice of items that are suitable for snacks,
light meals, lunch or dinner.
Offering a limited range of foods that are either already cooked, are
of the convenience type food category and requie little preparation
time, or are simple and quick to cook, for example omelettes,
hamburgers, etc.
A simplified form of service being offered,for example plate
service,counter service etc.
In some establishment the coffee shop menu way be replaced for
two to three hours with a special breakfast menu offering a
restricted choice when there is a need to serve a very large number
of people in the shortest possible time.
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cyclical menus. These are a series of table dhote menus,for
example for three weeks,which are repeated again and again for a setperiod of ,for
examples,four months.these are often used in hospitals and industrial catering as
an aid to establishing a pattern of customer demand for a menu item and as a result
assist purchasing.preparation of items,and staffing requirements.
A la carte menus
the term a la carte means from the card.in this menu everything from appertizer
to desert is priced separatel.it provides a choice of items,each of which is prepared
seperately.
The main features of on an a la carte menu are:1.
2.
3.
4.
5.
6.
APPROX.
TIME
Special hors doeuvre
10 mts.
Soup
5 mts.
Eggs
10 mts.
Fish(fried/grilled)
Grilled salmon
Lobster mornay/thermidor
Liver
Rump/fillet steaks according to order
Chateaubriand
10 mts.
10 mts.
20 mts.
10 mts.
15 mts.
15 mts.
Roast chicken
25 mts.
Chicken cocotte
40 mts.
Lamb cutlets
10 mts.
Lamb chops
13 mts.
The fixing of selling price on the a la carte menu is simple as each dish is
individually priced.the cost of one portion of every dish offered on the menu is
obtained from the unit cost card and the minimum menu price at a given gross
profit margin is noted.
The selling price s fixed for every dish after taking the following points into
account:1
2
3
Banquets
Wedding parties
Receptions
Special parties
Conferences
6. Conventions
7. Other special functions.
Since banquet is one full function complete in itself, it is a much larger unit than a
single dish. The actual cost of the banquet can easily be established and leaving
less to be estimated as a percentage of sales. The method of calculating of cost of
food for a banquet is the same is used in dish costing. Other elements such as
additional labour, other direct expenses such as cost of menu, floral decorations,
band hire etc. can be estimated based on experience. General overheads and net
profit is calculated on the basis of percentage of sales.
To cover the food cost, additional labour overheads and make a reasonable
percentage of net profit, calculation is made of the amount to be charged per cover.
Banquet/ special function require special staff, the cost of which can easily be
calculated. Many items, existing staff is also utilized for such occasions. In such
cases, calculaton of direct labour cost will involve apportionment of wages of
existing staff between normal duties and the special functions. The direct labour
cost should be calculated exactly and for indirect labour an estimated percentage
could be added. The steps followed to calculate charge per cover for a banquet are:1. Costing of standard menus and range of prices on multiple costing sheets for
every type of functions.
2. Selection of menus offered to the client and calculate the cost of each dish
obtained from the unit cost card.
3. Caculate the total cost of one cover and multiply it by the number of guest to
catered for.
4. Special functions require extra labour for large number of guests and
concentration of service for over a start period. Include the wages of
additional labour in the cost.
5. Add a certain percentage of the charge in the cost to cover the cost of
overheads.
6. On the basis of managements s pricing policy, add net profit percentage to
get the selling price per cover.
the potential food cost per portion to obtain the total potential cost of food
sold for that week.
2. Multiply the same portions actually sold, as above, by the menu selling
prices, and arrive at the potential total sales.
3. Divide the potential total food cost by the potential total food sales and arrive
at a figure which, when expressed as a percentage, is the potential food cost
percentage.
To be able to do the above calculations it would be necessary to have the following
information to hand:
1
2
3
4
Menu
suitable for present market segment.
Takes into account current trends in customer eating habis.
An extract from a summary of potential food costs for a coffee shop for a specific
period of time explanation of columns.
1-4 information obtained from standard recipe forms.
5
6
7
8
9
10
11
3
4
1
2
3
4
5
6
7
8
9
This would seldom be calculated.the final actual total food cost figure would
be taken from the food cost report for the period.
Column 5 multiplied by column 7.
This would seldom be calculated for each individual item.the final total
sales figure would be taken from the food cost report for the period.
menu is intreesting,imaginative, changes during the year, takes into
account the major food seasons,assists grealy in selling.
Accurately priced,competitive,takes into account the labour content in the
production and service of dishes.
Food control procedures
check and marry up all delivery notes,credit notes,invoices and goods
received report.
Check arithmetic to all paper work.
Check correct discounts are being allowed.
Check delivery notes to bin cards\ledgars.
Maintain certain charges and credits for period inventory.
At set periods complete a full in ventory of all chargeable containers.
At set periods complete a full stocktake of all food stores and food held in
the kitchens and compare to ledgers.
Prepare a stocktaking report and stocktake variance report.
Maintain up to date food control reports.
The major reasons for food cost (and gross profit) varience from the established
standard for a unit include the following:
1. Inaccurate arthmetic to paperwork. This also include the paperwork. This also
includes the paperwork of suppliers.
2. Inefficient stocktaking.
3. Poor revenue control. Lack of systematic procedures and practices.
4. Poor menu. Unrelated to market conditions and requirements, lack of sales
analysis and up-dating of menu.
5. Poor purchasing, resulting in higher food costs, overstocking and wastage.
6. Poor receiving, inferior goods being accepted, short weight of goods being
signed for.
7. Poor storing, poor, rotation of stock resulting in wastage, poor security.
Beverage controlling
Introduction
The objectives of beverage control are similar to those of food control are
similar to those of food control. In simple terms it is to determine and report
on the actual and the potential sales and costs for each beverage outlet and
to take corrective action where necessary.
As mentioned earlier in the book, beverage control is simple than food
control for many reasons including:
1. There are fewer number of beverage items to handle than food.
2. Beverages are purchased in standard unit sizes of known stanard
qualities.
3. Beverages are not as highly perishable as foods.
the system only full bottles are counted, partial bottles are not
counted.
2. The number and type of empty bottles are noted each day, this being
the amount and type to be requisitioned for the day.
3. The potential sales are based on the quantities issued at selling price
and are compared to actual revenue received.
4. Adjustments to be made to be made to the initial selling price if many
mixed drinks are sold. This may only be necessary if the difference
between the potential and actual sales figures gives cause for
investigation.
food cost
labour cost
overhead
profit
20.Additional cost.
as purchange amount
conversion measure
unit purchase
Round streak
Salt
Pepper
Paprika
Flour
Choped onion
Sour cream
Boiling water
Chopped parsley
WASTE PERCENTAGE
Most recipes include ingredants that are one hundred per cent edible
having no waste. Some fresh food products----poultry,fish,sea food,beef,fruits
and roduce have a certain percentage of wastage.The chef must calculate the
amount of wastge a product has so as to be acccurate in the amount of food
product to be purchased.
AS PURCHASED AMOUNT(AP)
It is the amount of the ingrdient in the recipe that includes the waste
product.This is the amount what is to be purchased from the purveyor.To find out
how much should be purchased (AP amount),the chef must use the following
formula:AP=EPX100/100%-W%
Where,
AP = As purchased amount
EP = 1,500 gm.
W% = 2%
AP=1,500X100/100-2 = 150000/98 = 1531 gms.
CONVERSION MEASURE
When there are two different units measurement being used one has
to be converted in to the sme unit of measurement as the other.AP amount is
generally given in grams while the EP price is expressed in kilogram.The men
planner must find out the same unit of measurement.
UNIT PRICE
The price paid to the purvey or for an ingredient is called its unit price.
INGREDIENT COST
The total cost of the ingrdients being used in the recipe by multiplying
the conversion measurement factor and the unit price.
Q FACTOR 1%
Q Factor is the price the chef must charge to cover the cost of all
ingrdients that are too small to calculate---such as dash,or a pinch of an ingredient.
This amount becomes difficult to cost out.This amount varies from time to time;
therefore,to recover the cost of the ingredient a percentage factor is used.The
percentage amount of 1% is based on the following:1. Most recipes do not have more than three Q factors in them.
2. The cost of three Q factor ingrdiets do not add up to 1% of the sub-total of
the recipe. More than 1% of the recipe sub-total could be used if the
ingredient is expnsive such as saffron.
The monetry valiue of the Q factor is calculated by multiplying 1% by th recipe
sub-total
Additional items
When the food items is to be sold as a a la carte item, the portion cost of
any additional food items are added to the original portion cost and the entire plate
cost is marketed-up for a preliminary selling price. When the customer is given a
choice of vegetables or starches, the menu planner must add to the entiree the
highest priced vegetable or starch.
majority of customers would like by offering some high food cost items on the
menu, customers keep patronising the restaurants. You menu must maintain a
good balance to make up the profit margin on the high food cost items.
1. Standard recipe
The ingredients to be used in preparation must be the same at every
time the dish is prepared. In other words , use of standard recipe is
recommended.
2. Portion control
Use of same quantity of ingredients must constantly produce the same
number of served portion of the dish. One will require to adhere to a system
of portion control.
3. Labour cost
You will find that many employees are directly involved in varying
degrees in the oreparation and service of a dish. If you start calculating the exact
value of labour cost, frustrating and time consuming process.
Overheads
It is difficult to calculate the actual overheads. Never calcuate the overhead
cost in term of how much. The best method is to find out what percentage of
change to the customer will be needed to cover overheads. The change to customer
is referred to as sales price and the proportions of sales is expressed as percentage.
Net profit
Then net profit is the difference between the cost of food sold and the sale price
of the dish. A certain percentage of sales price is estimated as net profit.
GROSS PROFIT
Gross profit is the amount left out sales when only the cost of goods have been
deducted.in other words,it is the excess of sales over the cost of materials.in the
food and beverage operation,gross profit is also referred to as kitchen profit or bar
profit,depending on wheather it is the gross profit on food operation or beverage
operation.
Gross profit may be expressed as follows:Gross profit =
40%
40%
Material costs
bar cost
food cost
60%
60%
40%
60%
Gross profit
sales
Food cost
profit
kitchen profit
labour cost
bar
over heads
%
net
%
can be used to see that you are getting the right return from the bar
operations.
The opening stock value; add the deliveries; take a way closing
you are left with the consuption. Value the consumption at selling price
VAT compare this figure with the cash take excluding VAT. The two figures
the same. If they are not, something is worng.
and wine
stock and
excluding
should be
This check can be carried out on a line-by-line basis if a price look-up electronic
register is used.
This simple control check does not work for food because somany commodities
are used in a large number of differednt dishes. This is not the case with beverages.
Some modification may have to be made if the bar has a large cocktails menu. In
some ways this resembles the food menu.
Gross profit
Goods are sold and the rice at which they are bought. It is referred to as kitchen
profit. In a food and beverage output the selling price of a dish is Rs.108. the food
cost of the dish is Rs. 39.60. calculating gross profit as a percentage.
Sol:-
Quality standards:
flavor, texture, color, shape, flair,
consistency, palatability, visual appeal,
aromatic apparel, temperature
Nutritional concerns:
low-fat, high-fiber diets, vegetarian
Commercial
financial restraints
profit objectives
Institutional
minimizing costs
operational budget
Number of Employees
Required Skills
Training Programs
Standard recipe
Availability of the ingredients required during the life span of the menu
Seasonal ingredients
Cost
Miscellaneous cost (flight charges, storage)
Variety and complexity increases, number of personnel increases
Production staff
Service staff
Back-of-house staff
Menu Design
First impression is always important, the entire menu should complement the
operation
Theme
Interior Decor
Design (Merchandising)
Creativity
Material
Color
SpaceMenu Styles
A table d'hte (a complete meal for one price)
A la Carte (items are listed and priced separately)
Combination (combination of the table d'hte and a la carte pricing styles)
Fixed menus: a single menus for several months
Cycle menus: designed to provide variety for guests who eat at an operation
frequently - or even daily
Types Of Menus
Breakfast
(offers fruits, juices, eggs, cereals, pancakes, waffles, and breakfast meats)
Lunch
(features sandwiches, soups, salads, specials; usually lighter than dinner
menu items)
Dinner
(more elaborate, steaks, roasts, chicken, sea food and pasta; wines, cocktails,
etc..)
Menu Balance
Business balance
- balance between food cost, menu prices, popularity of items, financial and
marketing considerations
Aesthetic balance
- colors, textures, flavors of food
Nutritional balance
Menu Pricing
COMPETITION AND PRICING:
Know competitors menus, selling prices, and guest preferences
Lower your prices
Raise your prices
Elasticity of demand:
Elastic: price change creates a larger % in the quantity demanded (pricessensitive)
Inelastic: the % change in quantity demanded is less than the % change in
price
As a new restaurant, one of the toughest things is creating and changing your
menu. The menu is what brings customers in and pays the bills and it is crucial to
balance room for trial and error with the perfect array of dishes. If you are creating a
menu (or about to change your existing one) and need some help getting it right,
consider the following tips from some Silver Chef customers who have seen
success.
Start with your environment
The first and one of the most crucial steps to menu planning is to think about the
location of your restaurant, caf or eatery. What are people looking for in your area?
What is currently popular and where are there niches? What are the socioeconomic
considerations in the area? Conrad Hector from Duck Duck Moose says "you want to
be opulent without alienating clientele you want something different and
interesting that attracts people from all walks of life". Are you surrounded by fish
and chip shops? Perhaps look at some fresh, gourmet eats for your menu. Find
something your audience will find exciting and enticing. David McBey from Middle
Green Sports believes honing in on your audience is also essential, "take a holistic
approach to your menu and consider the location and type of clientele and how this
fits with your menu".
Stick to a theme
Try to match your menu choices to the feel of your restaurant. Every restaurant has
a style, theme, and atmosphere that are important to match to your menu. While
there is room for flexibility, a cohesive menu is important and you don't want to
The design on your menu can have as much impact as the dishes do! Where you
place things, the shape and feel of the menu and what kind of colours and visuals
you include all affect how a guest uses it. Conrad recommends placing importance
on the size of the menu and where dishes are placed. Smaller menus are a tick and
items at the start and end of the menu are usually the most memorable. David
believes A4 books are great, particularly for pubs and similar venues, as they are
easy to read and hold and can be stood up on tables.
Choose the right ingredients
Your ingredients can vary based on your location and clientele, but there are a few
key pointers to maximising profit and minimising wastage. James recommends
reducing wastage by having dishes with several of the same ingredients, "crossing
over produce reduces waste and cost. Less waste, less prep and less equipment all
equals better profits, as well as better prices and service for the customer". Conrad
said that using less red meat helps keep costs down for Duck Duck Moose,
"reducing protein reduces costs. To make up for this we have specials every
weekend with red meat and other more expensive produce". Remember there are
different techniques for different establishments, so find something that works for
your menu, customers and style while keeping costs low.
Running a restaurant can be overwhelming but it can also be extremely rewarding.
Get it right the first time with these tips and if you want more download The Quick
Guide to Boosting Restaurant Profit. Filled with tips and tricks to put your restaurant
on the front foot, Silver Chef's guide takes profitable planning a step further and
covers the entire restaurant.