Supplier Handbook
Supplier Handbook
Supplier Handbook
Section: 1- Definitions
Applicable QMS Clause: 7.4
Reference Documents: (see within)
TERM
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DEFINITION/PURPOSE
Supplier
An organization, which supplies product and/or services to Setex and from which Setex
orders such product and/or services.
STR
(F-0011)
SMRR
Setex Material Reject Report. A form used to track the disposition of product
and/or time related to nonconformities (and conveying any associated debits).
(FO-0583)
QAV
Quality Assurance Visit. A visit to the suppliers location for the purpose of verifying
process(es).
FIFO
First In First Out. Refers to receiving, using and supplying product in the order in
which they were produced.
RFC
(F-0057)
IPP Tag
Initial Production Parts tag. Used to identify product supplied to Setex which
indicates the first incorporation of a change point, or other deviation from normal
processing.
(F-0025)
RFQ
Request for Quote. This is the form that is supplied to a current/potential supplier in
order to initiate a cost response for product.
(FO-0402)
SQF
(OS-POS-FR-06-07-02)
Setex Quotation Form. This is the form that a current/potential supplier is to use in
order to communicate quoted product price to Setex.
MQR
5P
A 5 why problem solving discipline used to identify and report root cause and
corrective actions.
(F-0060)
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Completed by the supplier to describe tooling, tooling build schedule and tooling cost,
prior to change a cost impacted tooling change.
Purple visual management tag that is to be applied by the supplier to all event product
prior to mass production.
Section: 1- Definitions
Applicable QMS Clause: 7.4
Reference Documents: (see within)
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(F-0074)
Light blue visual management tag that is to be applied by the supplier to all service part
deliveries.
(F-0404)
(F-0056)
Lot
A group of parts produced under the same circumstances and during a finite period of
time is called a lot.
Lot Control/Traceability
Tracking parts by creating lots, identifying the parts with lot number
identification, shipping and using the lots in sequence.
DS Supplier
SDS Supplier
SSN
(F-0098)
Setex facility for which product is supplied and /or utilized by.
IMDS
International Material Data System - Database for recording components, subcomponents, materials, and basic substances used in the production of vehicles.
Conflict Minerals
Conflict Minerals - The term "conflict minerals" is used to describe certain minerals such
as gold, wolframite, casserite, columbite-tantalite and their derivative metals, which
include tin, tungsten, tantalum and any other compounds designated by the U.S. Secretary
of State that are sourced from mines under the control of violent forces in the Democratic
Republic of Congo (DRC) or the surrounding countries. Tantalum, tin, tungsten, gold and
their derivatives are used in numerous automotive components with various applications
(AIAG).
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2.1
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2.1.1 Suppliers that provide production materials and/or components to Setex are required to maintain a quality
system which is conformant to the current revision of the ISO/TS16949, or ISO9001 Quality Management
System standards.
2.2
2.2.1 Setex requires suppliers to fulfill minimum process requirements for but not limited to, the specific products and
processes. Please contact your Setex quality window to obtain these requirements. The products and processes
with minimum process requirements include but are not limited to the following
ABCDEFGHI-
2.3
2.3.1 Suppliers that provide production materials and/or components to Setex are required to enter their part numbers
Into IMDS and propose their entries to Setex per the IMDS protocol.
2.3.2 PPAP submissions will not be approved until proper IMDS submissions are made and accepted by Setex
2.3.3 All IMDS submissions must use Setex / Tachi-S part numbers
2.3.4 IMDS submission is required for each of the following:
New program launches
All mass production and service parts
Engineering changes
o Weight
o Part number
o Supplier
o Material
2.4
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2.5
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Minerals as defined by section 1502 of the Dodd-Frank Wall Street Reform and Consumer Protection Act.
There are numerous training seminars and documents available to suppliers to learn about the details.
IMDS System also provides a filter to search for conflict minerals in product submissions.
This requirement, like IMDS, must be cascaded through the supply chain.
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3.1
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Identification
3.1.1 All supplied components, WIP, and/or finished product that are intended for Setex commercial sales
A- Are to be manufactured for Setex in discrete and identifiable groups that have been produced
under the same circumstances and during a finite period(LOT).
B- Shall have each lot identified with a unique lot number or code.
C- Shall have lot identification clearly identified on the product and/or container as provided to Setex, which
provides traceability that allows the supplier to trace to the supply origin.
3.2
Lot Establishment
3.2.1
Supplier must have the ability to provide lot traceability from the finished product back through and
including
raw material.
Suppliers are to manufacture parts in discrete and identifiable groups. A group of parts produced under the
same circumstances and during a finite period of time is called a lot.
Each lot shall be identified with a unique lot number or code.
3.2.2
3.2.3
3.2 Traceability
3.2.1
3.2.2
3.2.3
3.2.4
3.2.5
3.2.6
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The manufacturing conditions, component part, and material lot numbers are to be recorded for each
manufacturing lot.
Lots must be traceable by the supplier from the lot number identification as delivered to Setex, back through
each process to and including the original raw material.
The supplier shall maintain FIFO (First in, first out) usage of component parts and materials, work in process
(WIP), and shipping of finished goods.
Product removed from the normal process flow (e.g., rework or repair) must maintain traceability.
Traceability shall include the initial component parts and materials tracking as well as records of repair
or rework performed and identification of any component parts used in the repair.
Suppliers are to ensure that provisions of these lot control and traceability requirements are required of all
sub-suppliers.
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4.1
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4.1.1
Upon awareness by a supplier of a nonconforming condition the supplier is required to communicate via the following
flow diagram.
LEGEND
STR
SSN
"DS"
"SDS" supplier
Setex Destination facility
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= Setex Trouble Report. Used to communicate problem to source and request countermeasure
= Suspect Supplier Notification form. Used by a DS supplier to notify Setex destination facility of a problem with an SDS supplier
=(Direct Supplier)component supplier direct to Setex office or mfg. facility.
= (Setex Directed Supplier)component supplier directed by Setex for use by a DS supplier
= Setex facility for which product is supplied and/or utilized by and/or by contracted mfg/assembly facility.
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4.2
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4.2.1
If a supplier provides nonconforming product (fails to provide product in accordance with established requirements of
delivery and quality) they will be notified via an STR (Setex Trouble Report).
NOTE: Initial communication may come in the form of more expeditious means prior to the supplier receiving the STR.
4.2.2
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4.3
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Response
4.3.1
The supplier is responsible to notify Setex immediately if they (supplier) have been notified by the National
Highway Traffic Safety Administration (NHTSA), other governmental authority, or another motor vehicle
manufacturer that the product they have supplied to a Setex production facility or to another vehicle
manufacturer that is identical to or substantially similar to the product that was supplied to a Setex production
facility, could reasonably impact motor vehicle safety or result in non-conformance with Federal Motor
Vehicle Safety Standards (FMVS)
4.3.2
When the supplier becomes aware of actual and/or potential nonconforming product, the supplier is required
to immediately
A- Undertake inspection, segregation, and/or repair of suspect parts using the following 5C guideline for
problem containment and response
CUSTOMER (Setex) All affected Setex product should be prioritized and immediately contained and verified
a)
CONTAIN All included affected product that has not been received at Setex
b)
i.
ii.
Does the supplier have product in transit to Setex that is suspect and requires action?
Does the supplier have product on the shipping dock (prepared for transit to Setex) that is suspect and requires
action?
iii. Does the supplier have finished product in inventories that is suspect and requires action?
CONTROL Supplier must immediately confirm and initiate control at all stages that are at risk of producing
c)
d)
i.
e)
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Utilize a problem solving method such as fishbone, 8D, 5p etc,, for identification-correction-confirmation to
identify the root cause and provide countermeasure to Setex on or before the due date.[NOTE: All submitted
countermeasures must be written in English]
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4.4
Responsibilities
4.4.1
The Supplier is responsible for arranging, instituting, administration and on-site management of associates performing
work on the suppliers behalf.
4.4.2
The supplier is responsible for the dress and behavior of associates performing work on the suppliers behalf including
A- Setex Corporate (Ohio) EAST:
a) All supplier associates or contracted temporary workers must wear safety glasses, long pants, long sleeve shirt, and
appropriate shoes with closed toe and heel, and Kevlar (or equivalent) cut resistant gloves. Setex reserves the right
to refuse admittance if clothing is deemed to be unsafe and/or inappropriate.
b) The supplier is responsible for the care and return of any additional safety equipment (e.g. bump caps or sleeve
covers) which may be provided by Setex.
B- Setex Corporate (Ohio)WEST:
a) All supplier associates or contracted temporary workers must wear safety glasses, long pants, shirt, and appropriate
shoes with closed toe and heel, and Kevlar (or equivalent) cut resistant gloves. Setex reserves the right to refuse
admittance if clothing is deemed to be unsafe and/or inappropriate.
b) The supplier is responsible for the care and return of any additional safety equipment (e.g. bump caps or sleeve covers)
which may be provided by Setex.
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4.5
The supplier is responsible to provide the necessary tools and supplies for repair/rework/sort, including 3rd party sort
companies and/or other human resources.
4.5.2
The supplier is responsible for all labor and material, costs of inspection, segregation, and/or repair for
the repair of assemblies/components due to the suppliers (including sub-suppliers) non-conforming parts. This includes
time spent by Setex personnel containing and/or repairing parts/units.
4.5.3
The supplier is responsible for the costs of any expendable items (e.g. gloves, sandpaper, sealer, etc.) used in the
inspection, segregation, and/or repair.
4.5.4
The supplier is responsible for the cost of any complete or partially complete vehicle or engine that cannot be offered for
retail sale due to the suppliers non-conforming part.
4.5.5
Setex reserves the right to disposition nonconforming parts (repair, scrap or return to supplier). The supplier is
responsible for all cost of returning nonconforming product.
4.5.6
At Setexs discretion, suspect lot(s) of parts may be returned to the supplier for inspection, segregation, and/or repair. In
this case, the entire lot(s) may be charged as rejects for financial and inventory reconciliation.
4.5.7
The supplier shall be responsible for the cost of any non-conforming product provided by the supplier in addition to any
collateral damaged parts as result of repair, inspection, or other activities that are a result of the suppliers nonconformity.
4.5.8
The supplier shall be responsible for any cost related to administration of a problem caused by the supplier providing
non-conforming condition (including non-product non-conformities such as but not limited to labeling, FIFO, delivery
etc...)
4.5.9
The supplier shall be responsible for any assigned costs as result of line stoppages at Setex and/or Setexs customer as
the result of the supplier providing a non-conforming condition.
4.5.10
Costs deemed to be the suppliers responsibility will be communicated via the SMRR document (FO-0583). These fees
include, but are not limited to:
Seat Teardown Fee: $80/unit
Line Downtime/Repair Fee: $40/hour x # of team members
SMMR Debit Admin Fee: $45/SMRR
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RFC
(F-0057)
NOTE:
This step does NOT
indicate RFC has been
approved and does NOT
indicate authorization to
change.
Is the RFC
deemed
feasible by
Setex ?
N
Rejected RFC is returned to supplier.
Supplier
RFC
(F-0057)
Is a a Setex
drawing
change
required?
Setex
Drawing
RFQ
Tooling (FO-0402)
P.O.
FOS-POSFR-06-1004
Supplier
Does Setex
reject RFC?
RFQ
(FO-0402)
RFC
(F-0057)
Do Setex
QUALITY and
PURCHASING
departments both
sign the approval
IPP Tag
(F-0025)
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A- Design Change
i.
The part drawing changes, altering the physical structure of the part and/or the product part
number
ii.
New part design
B- New Supplier
a) A supplier or sub-supplier, who has never produced the part or component, begins manufacturing the part
for Setex.
i.
Addition of a new supplier or sub-supplier
ii.
Changing the supplier or sub-supplier
iii.
New delivery location
iv.
Change from in-house production to outside supplier (or vice versa)
v.
Change in factory location
C- Material Change
a) The material(s) used to manufacture the part is changed.
i.
Change of material supplier
ii.
Material supplier changed from outside to self-supplied (or vice versa)
iii.
Change in material composition (including anti-rust oil or lubrication oil)
D- Manufacturing Method Change
a) A process method, setting or condition used in manufacturing the part is changed or modified. This
includes any change that effects the way the parts are produced as reflected in the control plan. This
applies when the normal control range changes, not for routine adjustments.
i.
Casting or forging method change
ii.
Sintering condition change
iii.
Heat treatment condition change
iv.
Rubber or plastic molding condition change
v.
Welding condition change
vi.
Plating or coating condition change
vii.
Machining or cutting condition change
E- Process Order Change
a) The manufacturing process order is changed or deviates from the control plan.
i.
Change to the order of the process, or adding or deleting process steps
ii.
Change a temporary process to a permanent one (or vice versa)
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F- Machine Change
a) When the machine initially used to produce the parts during the approval process has been changed or
replaced by another machine. (Machine examples: stamping press, assembly line, injection or blow
molding, forge press, etc.)
i.
Initial use of a new machine
ii.
Major modification or repair of a machine
iii.
Equipment relocation outside plant or building
G- Jig/Tool Change
a) The primary or secondary tooling or jigs are changed, potentially affecting the quality, function,
appearance, or reliability of the part. (Jig and tool examples: welding or assembly fixtures used in
manufacturing process, cooling fixtures, sonic or heat welding, etc.)
i.
New or modified jigs and tools
H- Die/Mold Change
a) A die or mold that is used in the manufacturing process is new or changed.
i.
New or renewed die or mold
ii.
Revision or repair of the die or mold
I- Inspection Method Change.
a) Change to the equipment (or control logic) that performs product evaluation
J- Pack Load- Transportation Method Change.
a) The method of packing changes from the method used during the approval process. The method of
packing (i.e. bundle, carton, dunnage bagging, carton, protection), and/or loading (i.e. order, arrangement,
etc..) changes from the method used during the approval process.
K- Deviation Request.
a) In order to request approval to temporarily deviate from product specifications (including color and
performance) and/or the control plan.
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RFC
(Request For Change)
Supplier/Partner Information
Supplier/Partner:
Supplier/Partner No:/Location:
Supplier/Partner Fax Number:
Supplier/Partner Issuer/Date:
Supplier/Partner Approval/Date:
Detailed Description of Requested Change. Including Sketch/Photos if Necessary and WHY change is being requested: (completed by requesting party)
Quality Confirmation
Requirements:
Gage Study
Process Capability Results
Production Trial Parts
MP Effective Date
RFC Approval
Setex Ohio Reviewed by / Date
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Earliest allowed
date of deviation
delivery.
X All
Applicable
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X All
Applicable
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5.2 Approval
5.2.1 Requirements for approval of change requests will be communicated to the supplier via return of the suppliers
submitted
Setex RFC (Request for Change) form F-0057. Typical requests may include but are not limited to ..
A- A QAV (Quality Assurance Visit) by Setex to the suppliers location to verify the controls relative to the
proposed change.
B- Level 3 PPAP including but not limited to
a) Supporting data including A-B (previous condition vs proposed condition) capability study data.
b) Updated control plans and FMEA reflecting the controls for the proposed changes.
c) Functional and/or safety confirmation data.
NOTE: Any proposed change, which (as determined by Setex) requires verification by Setex and/or
design/testing resources available to Setex), is subject to testing fees, which will be the responsibility of the
requesting supplier.
5.2.2 Formal approval of the proposed change is identified by the suppliers receipt of the previously submitted Setex
RFC (Request For Change) form F-0057, which contains a Setex judgment of PASS as indicated by the PASS
field being circled and applied Setex approval signatures within the RFC Approval section of the RFC form.
5.2.3 Failure to gain approval prior to delivery.
A- If changed parts that require advance approval are shipped without that approval, those parts may be
rejected.
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5.3 Delivery
5.3.1Initial shipments of the change point product must be sent consistent with FIFO methodology, wherein, all
products produced prior to the approved and implemented change point is delivered (and/or arranged with Setex
otherwise) prior to delivery of the initial product affected by the change.
5.3.2 The initial lot of change point affected product must be identified via an IPP (Initial Production Parts) tag
(Setex form F- 0025)
NOTE: It is preferred that the initial shipment of affected product is unique to the affected product and not a
split (both old and new product), however, in the event of a spit shipment, then each item and/or
container of NEW product must be grouped together and clearly identified as NEW STYLE clearly
distinguishable from the OLD STYLE parts.
NOTE: Do NOT use IPP tags for New Model event deliveries. (see section 6- New Model)
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Section: 6
DELIVERY
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6.1 General
6.1.1
General Requirements
A- Import suppliers to the United States must have brokerage arranged at primary Point of Entry and a
minimum of two contingent entry locations. These brokerage arrangements and locations must be
communicated to Setex Ohio via the Import Brokerage Contingency form [IBC] (F-0118)
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Section: 6
Applicable QMS Clause: 7.4; 7.5.3
Reference Documents: New Model Event Tag (F-0045)
6.1.1
DELIVERY
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Section: 6
Applicable QMS Clause: 7.4; 7.5.3
Reference Documents: New Model Event Tag (F-0045)
6.2
6.2.1
DELIVERY
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New Model
Events
A- Events are trials and/or builds that precede mass production.
B- Each Setex New Model event requirement will be identified on the P.O. and will reference the
corresponding new model Event code.
C- Event codes will utilize terms such as DAN (dankaku [i.e. trial event] ), QC (quality confirmation),
RC (rate confirmation), PP (pre-production), etc
6.2.2
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Section: 6
Applicable QMS Clause: 7.4; 7.5.3
Reference Documents: New Model Event Tag (F-0045)
6.2.3
DELIVERY
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Approval
A- Prior to mass production start and delivery, new model product must be approved by Setex.
B- Approval requirements include but are not limited to
a) Level 3 PPAP including but not limited to
i.
Supporting data including A-B (previous vs proposed) capability study data.
ii.
Updated control plans and FMEA reflecting the controls for the proposed changes.
iii.
Functional and/or safety confirmation data...
NOTE: Any new model product, which (as determined by Setex) requires verification by Setex and/or design/testing
resources available to Setex), is subject to testing fees, which will be the responsibility of the product supplier.
C- Additional approval requirements may include, but are not limited to.
a) A QAV (Quality Assurance Visit) by Setex to the suppliers location to verify the controls relative to
the proposed change.
i. Formal approval of the new model product is identified by the suppliers receipt of the
previously submitted Warrant as level 3 PPAP Warrant, which contains a Setex judgment of
APPROVED and corresponding Setex approval signature.
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Section: 6
Applicable QMS Clause: 7.4; 7.5.3
Reference Documents: New Model Event Tag (F-0045)
6.2.4
DELIVERY
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Identification
A- All new model Event (see section 6.2.1 of this of this handbook) deliveries, must have a New Model
Event Tag (Setex form F-0045) applied to each container and/or skid/rack of product.
NOTE: New Model event information is conveyed to the supplier via the Purchase Order.
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Section: 6
DELIVERY
6.3
6.3.1
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Service Parts
Identification
A- All Service Part deliveries, must have a Service Parts Tag (Setex form F-0074) applied to each
container and/or skid/rack of product.
NOTE: New Model event information is conveyed to the supplier via Setex Service Parts Component
Order (form OS-MOS-FR-06-10-04)
P.O.#:
(this form must ONLY be used on LIGHT BLUE paper)
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Section: 6
Applicable QMS Clause: 7.4; 7.5.3
Reference Documents: New Model Event Tag (F-0045)
6.4
DELIVERY
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Labeling
6.4.1
6.4.2
Format
A- All received shipments shall be labeled with labeling conformant to AIAG B-10 requirements.
B- All labels must include at minimum the following information.
a) Setex part number as indicated on the P.O.
b) Ship from (supplier) information
c) Quantity
d) Product serial number (when applicable)
e) Manufactures lot number
f) Color (when applicable)
g) Customer part number (when directed by Setex).
h) Product Description.
Placement
A- All product shall have label(s) applied to each container and/or skid/rack of product as per arranged
packaging agreement.
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Section: 7
Page 1 of 1
The supplier is required to identify the methods and frequencies for the monitoring and measurement
of product characteristics and process controls to ensure continued conformance to product
requirements and the control plan.
7.1.2
Monitoring and measurement of the product and process shall be performed at appropriate stages
throughout the entire product realization process in order to ensure conformance is maintained.
7.1.3
Methods and frequencies of monitoring and measurement must be identified on the control plan.
7.2 Records
7.2.1
Records of product and process conformity shall be maintained and readily available for Setex review at the
request of Setex.
7.2.2
The supplier must maintain records that are readily available for Setex review for any product that has been
released from a process, wherein, the results of monitoring and measurement have detected a non-conformity
of the product and/or process. These records must indicate the person(s) that authorized the release.
NOTE: Product release shall not proceed until planned arrangements for control of non-conforming product have been
completed including the notification to and the gaining of approval by Setex prior to the delivery of non-conforming
product to Setex.
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8.1
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Quotation Requirements:
8.1.1 Suppliers that provide production materials and/or components to Setex are required to abide by
A- Setex USA Terms and Conditions [OS-POS-FR-06-02-02)]
B- Setex ESTA Early Sourcing Trade Agreement [OS-POS-FR-06-02-01].
8.1.2 At initial quote provided by a potentially new Setex supplier the supplier must complete and send the following
to their Setex Purchasing Agent
A- Supplier Profile Form [F-0056]
8.1.3 At initial quote for each part number quoted, the supplier must complete and send the following to their Setex
Purchasing Agent
A- SPIF (Setex Packing Information Form) [F-0128]
8.1.4 Additional requirements (as applicable) include but are not limited to
A- Tooling Purchase Order Requirements [OS-POS-FR-06-16-01]
B- USA Mass Production Purchase Order Requirements [OS-POS-FR-06-10-02 ]
C- Mexico Mass Production Purchase Order Requirements [OS-POS-FR-06-10-03 ]
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