Citizens Charter Procurement

Republic of the Philippines
Department of Environment and Natural Resources

Region XII, Aurora Street,
City of Koronadal, 9506 Philippines
CITIZENS CHARTER PROCESS NO. 3
Name of Agency
Frontline Services
Schedule of Availability of Service
:
:
Administrative Division (Procurement Section)

DENR Regional Office No. 12
Procurement Services
8:00AM 5:00PM, Monday to Friday
NO.
CUSTOMER ACTIVITY
DENR ACTION
(A)
(B)
(C)
Request for Common Use Supplies and Office

Equipment
Verifies purchase request against annual

procurement plan
Selection of appropriate procurement mode
Records and controls the purchase request
Chief Procurement
and Staff
Conduct of Competitive Bidding:

Prepare schedule of procurement
based on GPPB timeline
Prepare bidding documents
Post to PhilGeps and newspaper, if
necessary
BAC and BAC

Secretariat, TWG
(Goods, Infra, and
Consulting Services)
1.
OFFICE/PERSON
RESPONSIBLE
(D)
DURATION
(E)
5 minutes
1 week
DOCUMENTARY
REQUIREMENTS
(F)
AMOUNT OF
FEES
(G)
Approved purchase
request with fund
availability,
specification and term
of reference
None required
GOODS:
1. Specification
2. Terms of
Reference
INFRA:
1. Specification
2. Bill of quantities/
Estimates
3. Appoved Plan
4. Terms of
Referance
None required
CONSULTING
SERVICES:
1.Specification
2.Criteria
3.Terms of Reference
NO.
(A)
2
CUSTOMER ACTIVITY
(B)
Request for Bidding Documents
DENR ACTION
(C)
Issues Order of Payment
Negotiated Procurement Sec. 53.1 & Sec.

53.9
Two failed bidding
Prepare request for quotation
Post to PhilGeps for at least 7
consecutive days
OFFICE/PERSON
RESPONSIBLE
(D)
Disbursing Officer
Chief Procurement
and Staff
DURATION
(E)
10 minutes
Prepared by:
CINDY J. CUICO
Administrative Officer II
Fax the purchase request to

Procurement Service-DBM and
prepare purchase order, expense
monitoring and voucher and submit
it to the Finance Division for
payment
AMOUNT OF
FEES
(G)
Depends on the
intricacies in
the preparation
of the bid
documents
None required
1 hour
Agency to Agency:
DOCUMENTARY
REQUIREMENTS
(F)
Official Receipt
None Required
Chief Procurement
and Staff
Noted by:
BAIMONA B. MACABAGO
OIC-Chief, Procurement Section
1 hour
Republic of the Philippines

Department of Environment and Natural Resources
Region XII, Aurora Quezon Street,
City of Koronadal, 9506 Philippines
Citizens Charter Process No. 1

Name of Agency
Frontline Services
Schedule of Availability
of Service
NO
.
:
:
:
ISSUANCE OF PURCHASE ORDER OR CONTRACT

DENR Regional Office No. 12, Procurement Division
Procurement Division
CUSTOMER ACTIVITY
DENR ACTION
(B)
(C)
Present the Identification Card and inform the head of

the Procurement, that He is the awardee of the contract
Procurement division issues noticed of

Award (NOA), Purchase Order (PO) &
noticed to proceed (NTP), not requiring
notice of performance security.
Reviews certificate of acceptance
2.
Present certificate of Acceptance
3.
Delivers Items per PO/ IO/Contract
Procurement Issues Purchase Order

(PO) / contract
Inspect/ Accept delivery
OFFICE/PERSON
RESPONSIBLE
(D)
DURATION
DOCUMENTARY
REQUIREMENTS
(F)
AMOUNT OF
FEES
(G)
Procurement Staff
10 mins
None
None
Procurement Staff
10 mins
None
None
Procurement Staff
30 mins
Registry form
None
(E)
(A)
1.
Prepares Inspection and receiving report

and certificate of acceptance
4.
Submit billing statement where items delivered with

Invoice Delivery Receipt and Original PO/IO/Contract
Head signs certificate of acceptance

Review all attachments
Prepares disbursement voucher for
payment
Forward such at Finance Department for
audit and approval
30 mins
None
None
DOCUMENTARY
REQUIREMENTS
(F)
AMOUNT OF
FEES
(G)
Citizens Charter Process No. 2

Name of Agency
Frontline Services
Schedule of Availability
of Service
NO
.
:
:
:
PROCUREMENT OF GOODS THROUGH PERSONAL- CANVASS

DENR Regional Office No. 12, Procurement Division
Procurement Division
CUSTOMER ACTIVITY
DENR ACTION
DURATION
(C)
OFFICE/PERSON
RESPONSIBLE
(D)
(B)
Forward Purchase Request at Procurement office duly
approved by RD and ARD
Received and Record Purchase from the

concerned office needing the supplies.
Procurement Staff
10 mins
None
None
Procurement Staff
Procurement Staff
10 mins
30 mins
30 mins
None
Registry form
None
None
None
None
(E)
(A)
1.
2.
3.
4.

Citizens Charter Procurement

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Citizens Charter Procurement

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Republic of the Philippines

Department of Environment and Natural Resources

Administrative Division (Procurement Section)

Request for Common Use Supplies and Office

Verifies purchase request against annual

Conduct of Competitive Bidding:

BAC and BAC

Negotiated Procurement Sec. 53.1 & Sec.

Fax the purchase request to

Republic of the Philippines

Citizens Charter Process No. 1

ISSUANCE OF PURCHASE ORDER OR CONTRACT

8:00AM 5:00PM, Monday to Friday

Present the Identification Card and inform the head of

Procurement division issues noticed of

Present certificate of Acceptance

Delivers Items per PO/ IO/Contract

Procurement Issues Purchase Order

Prepares Inspection and receiving report

Submit billing statement where items delivered with

Head signs certificate of acceptance

Citizens Charter Process No. 2

PROCUREMENT OF GOODS THROUGH PERSONAL- CANVASS

8:00AM 5:00PM, Monday to Friday

Received and Record Purchase from the

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