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    Starting and Ending A Call

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    Dee Nur Hidayati
    This document provides a lesson on starting and ending telephone calls in English for business situations. It includes sample dialogs for making and receiving calls, phrases for common telephone interactions, and role plays for practicing starting and ending calls. Key topics covered are introducing oneself formally and informally, asking to speak to someone, checking telephone numbers, and stating the reason for the call. The lesson emphasizes proper etiquette and communication for business telephone interactions in English.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Starting and Ending A Call

    Uploaded by

    Dee Nur Hidayati
    828 views4 pages
    This document provides a lesson on starting and ending telephone calls in English for business situations. It includes sample dialogs for making and receiving calls, phrases for common telephone interactions, and role plays for practicing starting and ending calls. Key topics covered are introducing oneself formally and informally, asking to speak to someone, checking telephone numbers, and stating the reason for the call. The lesson emphasizes proper etiquette and communication for business telephone interactions in English.

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    biz english

    Original Title

    Starting and Ending a Call

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    This document provides a lesson on starting and ending telephone calls in English for business situations. It includes sample dialogs for making and receiving calls, phrases for common telephone interactions, and role plays for practicing starting and ending calls. Key topics covered are introducing oneself formally and informally, asking to speak to someone, checking telephone numbers, and stating the reason for the call. The lesson emphasizes proper etiquette and communication for business telephone interactions in English.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    828 views4 pages

    Starting and Ending A Call

    Uploaded by

    Dee Nur Hidayati
    This document provides a lesson on starting and ending telephone calls in English for business situations. It includes sample dialogs for making and receiving calls, phrases for common telephone interactions, and role plays for practicing starting and ending calls. Key topics covered are introducing oneself formally and informally, asking to speak to someone, checking telephone numbers, and stating the reason for the call. The lesson emphasizes proper etiquette and communication for business telephone interactions in English.

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    You are on page 1of 4

    lingua house

    TM

    Innovation in Learning

    BUSINESS SITUATIONS

    Starting and ending a call


    Lesson code: CBI7-EJNB-983C-2

    INTERMEDIATE

    1 Warm-up
    Do you need to make or receive a lot of calls in English in your work? Who do you talk to? What typical
    communication problems do you have?

    2 Telephone phrases
    Match the two columns to form telephone phrases. Put `S' (start a call) or `E' (end a call) next to each
    expression.
    1. make

    a. a number

    2. hang

    b. a phone call

    3. put the phone

    c. a ring

    4. dial

    d. down

    5. give someone

    e. the phone

    6. answer

    f. through (to someone)

    7. put someone

    g. up

    Now complete the following questions with the phrases above:


    1. Have you ever
    2. Do you need to

    on someone who was being rude?


    a lot of

    3. Do you always

    in your job?
    when it rings?

    4. When was the last time you

    the wrong

    5. Who was the last person to

    you

    ?
    ?

    6. Have you ever had to wait more than five minutes for an operator to
    to someone?

    you

    1/4

    c
    Linguahouse.com

    PI

    Go to www.linguahouse.com and enter Lesson code: CBI7-EJNB-983C-2

    AB

    Learn faster, forget less! Review this lesson with the Expemo memorization system.

    LE

    In pairs, ask and answer the questions.

    P H OT

    OC

    lingua house

    Starting and ending a call


    A

    TM

    Innovation in Learning

    BUSINESS SITUATIONS

    3 Starting a call
    Listen and complete the following extracts from six telephone conversations.

    Dialogue 1
    Maria Gomez:

    Good morning , Simtech Ltd. How may I help you ? (1)


    the sales department, please? (2)

    Daniel Goldman:

    Good morning,

    Maria Gomez:

    Certainly, sir. One moment, please.

    Dialogue 2
    Susan Clarke.
    Xcel
    Miles Henderson, please. (4)

    Susan Clarke:
    Systems. (3)
    Simtech employee: Certainly. Just a moment.
    Dialogue 3

    Anthony Smart, please? (5)

    Miles Henderson: Hello,


    Anthony Smart:

    Speaking.
    Miles. (6)

    Miles Henderson: Oh, hi Anthony,


    meeting. (7)

    tomorrow's

    Dialogue 4
    Susan Clarke:
    Maria Gomez:

    , Susan Clarke
    Hi Susan, Maria
    tomorrow. (10)

    . (8)

    . (9)

    confirm our meeting

    Dialogue 5
    Miles Henderson: Hello.
    Mike Smith:

    Hello,

    Peter

    ? (11)

    Miles Henderson: I'm sorry, there's no one here called Peter.


    27453010? (12)

    Mike Smith:

    Miles Henderson: No, it's 27453011


    Mike Smith:

    Oh sorry, it looks like I dialled the wrong number.

    Dialogue 6
    Paul Groves:

    Accounts department.

    Maria Gomez:

    Hello,

    Maria Gomez
    Simtech Ltd. (13)
    we haven't received any payment for the last invoice

    2/4

    c
    Linguahouse.com

    PI

    Go to www.linguahouse.com and enter Lesson code: CBI7-EJNB-983C-2

    AB

    Learn faster, forget less! Review this lesson with the Expemo memorization system.

    LE

    we sent you. (14)

    P H OT

    OC

    lingua house

    Starting and ending a call


    A

    TM

    Innovation in Learning

    BUSINESS SITUATIONS

    Now put the expressions into the following categories:

    Answering the phone:


    Introducing yourself to the receiver (formal):
    Introducing yourself to the receiver (informal):
    Asking to speak to somebody:
    Checking the number:
    Stating the reason for the call:

    4 Role play
    In pairs, role-play the following situations. Take turns to be the caller and receiver:
    1. Caller: John Smith, TDI Ltd., Receiver: receptionist, Micro Global
    Purpose of call: you want to speak to someone in the marketing department
    2. Caller: Dominic Price, Receiver: Franco DeAngelo, sales department
    Purpose of call: you need to speak to Mr Gomez about a product order
    3. Caller: your own name, position, Receiver: Jack Jones (telephone number: 963128743)
    Purpose of call: you want to speak to Anna Carlton (telephone number: 963128744)
    4. Caller: Jan Kowalski, Receiver: Jane Williams
    Purpose of call: you want to ask how her interview went
    5. Caller: your own name, position, Receiver: David Shultz
    Purpose of call: you want to know the date of a conference

    5 Ending a call
    Listen to the five short telephone dialogues. What was the likely topic of each telephone conversation?
    Write 1-5 next to the following topics:
    1. Arranging a meeting (informal)
    2. Arranging a meeting (formal)
    3. Enquiring about a product
    4. Chatting about something

    3/4

    c
    Linguahouse.com

    PI

    Go to www.linguahouse.com and enter Lesson code: CBI7-EJNB-983C-2

    AB

    Learn faster, forget less! Review this lesson with the Expemo memorization system.

    LE

    5. Making a complaint

    P H OT

    OC

    lingua house

    Starting and ending a call


    A

    TM

    Innovation in Learning

    BUSINESS SITUATIONS

    Now complete the dialogues:


    Dialogue 1 Anthony Smart: Ok,

    1
    . I look forward to seeing you on Tuesday.
    if you have any problems.
    3

    Daniel Goldman: Fine.


    4

    Anthony Smart:

    to your boss.

    . Goodbye.

    Daniel Goldman: Goodbye.


    Dialogue 2 Maria Gomez:
    Susan Clarke:

    So,

    all your help.


    6

    Not at all.

    Dialogue 3 Daniel Goldman: So,


    Miles Henderson: Great.

    next Monday.
    8

    .
    9

    Dialogue 4 Anthony Smart: Anyway,


    Susan Clarke:
    Dialogue 5 Susan Clarke:

    . Goodbye.

    . I know you have a lot of work to do.


    10

    OK Anthony, it was good talking to you again.


    11

    I apologize once again.


    help.

    Maria Gomez:

    Right,

    Susan Clarke:

    Goodbye.

    12

    . Bye.

    we can be of any further

    . Goodbye, then.

    6 Role play
    In pairs, practise ending the following telephone conversations:
    1. You have arranged to meet a friend at 7pm on Friday.
    2. You have solved a difficult problem for one of your customers.
    3. You have been chatting with a friend who is now very busy.
    4. You have called a potential supplier to enquire about their products.

    7 Flashcard review

    4/4

    c
    Linguahouse.com

    PI

    Go to www.linguahouse.com and enter Lesson code: CBI7-EJNB-983C-2

    AB

    Learn faster, forget less! Review this lesson with the Expemo memorization system.

    LE

    Don't forget what you learned in this lesson! Go to www.linguahouse.com, click `Learning English' and
    enter Lesson code: CBI7-EJNB-983C-2.

    P H OT

    OC

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