Diploma Syllabus

The Professional Association for IS Professionals

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The Institute for the Management

of Information Systems Syllabus
The Institute for the Management of Information Systems

DIPLOMA SYLLABUS

Development
of Information
Systems

Management
of
Information
Systems

Technological People
Support for Issues
Information
Systems
 DIPLOMA AIMS

Engage in
development,
implementation
and operation

Development
of Information
Understanding Systems
of business
organisations

Management
of
Information
Systems

Technological People
Support for Issues
Information
Systems

Understanding of the Professional standards,

technologies and tools legal issues, and
transferable skills

2
CONTENTS

PAGE DESCRIPTION

4 INTRODUCTION

5 MAPPING OF QUALIFICATIONS AND PROPOSED IMIS EQUIVALENTS

6 THE DIPLOMA MODULES

7 COURSE COMPARISON

8 DIPLOMA AIMS AND LEARNING OUTCOMES

9 DIPLOMA MODULE MAPPING TO LEARNING OUTCOMES

10 SYLLABUS GUIDANCE NOTES

12 THE DIPLOMA MODULES

12 D21 INFORMATION SYSTEMS PRACTICE

15 D22 BUSINESS FUNDAMENTALS

19 D23 COMMUNICATIONS AND BUSINESS TECHNOLOGY

22 D24 PROGRAMMING AND WEB APPLICATIONS

26 D25 BUSINESS INFORMATION SYSTEMS

29 D26 INFORMATION SYSTEMS BUILDING

3
 INTRODUCTION

The syllabus across all levels is based on four themes, which are
developed within and across the levels. Concepts, principles, methods
and ideas may be introduced at one level and be expanded in a
conceptually more demanding next level. Modules may be based
predominantly on one theme but of necessity topics will be integrated.
The principal theme, Management of Information Systems (IS), includes
the study of IS and decision making at all levels in organisations
together with the management of IS from the development of business
and IS strategies through to eventual information system obsolescence.
Structural and organisational issues regarding the Management of the
Information Systems Development Process are included.

It is recognised that IS professionals will play a part in the planning,

development, use and/or control of information systems. Therefore,
additional supporting themes have been identified. The theme,
Development of Information Systems, enables students to understand
the process and apply techniques involved in the development and
implementation of high quality technology-based solutions to business
problems. The emphasis is on requirements determination,
specification and design. However, students will have the opportunity
to build a simple system. Implications for legacy systems will also be
included. The theme, Technological Support for Information Systems,
includes an understanding of the technology used within information
systems and how current and emerging technologies can influence the
success of business organisations. Appropriate tools to support the
techniques used in IS development and management are addressed.
The theme, People Issues, focuses on issues relating to all stakeholders
involved in the management, development, implementation and
operation of information systems. Knowledge and application of the
IMIS Code of Ethics will enable students to understand the standards
required for working as an Information Systems professional. Students
will consider the wider societal implications of such professionals. The
concepts and processes associated with project management are
addressed.

4
 MAPPING OF QUALIFICATIONS AND PROPOSED IMIS EQUIVALENTS

Typical IMIS
QAA HE IMIS
NQF Level CATS General Occupational Other Membership
Level Qualification
Equivalent* & SFIA Level
8 HE5 PhD/DPhil (Research)
PhD/DPhil (Taught)
NVQ Level 5
7 HE4 MPhil/Masters/PG
Cert/PG Dip
6 HE3 360/120@3 Honours Degree MIMIS
SFIA Level 5
5 HE2 240/120@2 Diploma of HE HND/HNC Higher AIMIS
NVQ Level 4
BCS Diploma Diploma SFIA Level 4
4 HE1 120/100@1 Cert. of HE Diploma LIMIS SFIA
Level 3
3 Advanced A Free-standing NVQ Level 3 BTEC Foundation Practitioner
Level Level mathematics Nationals Diploma SFIA Level
units level 3 1/2
2 Intermediate GCSE Free-standing NVQ Level 2 BTEC First
Level A* - C mathematics
units level 2

1 Foundation GCSE Free-standing NVQ Level 1 BTEC

Level D–G mathematics Introductory
units level 1 Cert/Diploma
Entry Level Certificate of (educational) achievement

* CATS – The CATS values are given as the total number of credits followed by the minimum at a specified level.

5
 DIPLOMA MODULES
The diagram shows the primary focus for each module:

Modules:
Information Systems Building
Programming and Web Applications

Modules: Aim:
Business Information Systems Engage in
Business Fundamentals development,
implementation
and operation
Theme:
Development
Aim: of Information
Understanding Systems
of business
organisations

Theme:
Management
of Information
Systems

Theme: Theme:
Technological People
Support for Issues
Information

Aim:
Understanding of the Aim:
technologies and tools Professional standards,
legal issues, and
transferable skills

Module:
Communications and Business Technology Module:
Information Systems Practice

6
 COURSE COMPARISON
Diploma

Comms and Bus Technology Information Technology 1

Business Information Systems Information Technology 2

Business Fundamentals Microcomputers & Networked Systems

Information Systems Building Business Communications

Programming and Web Applications Financial & Quantitative Methods

Information Systems Practice Programming Project

A student who has successfully completed the existing Diploma will require appropriate prior learning of the following
modules in order to prepare for studying the Higher Diploma:
• Information Systems Building
• Programming and Web Applications

7
 Diploma Aims and Learning Outcomes

Aims:
To provide students with:

D1. Management of IS
An understanding of business organisations in terms of types and
structures, and the information systems needed to enable those
business organisations to operate successfully within their
environment.
D2. Development of IS
The knowledge to enable them to engage in the processes of
development, implementation and operation of technology-
based information systems.
D3. Development of IS/Technological Support for IS
An understanding of the technologies and tools that may be
used to support those information systems and their
development.
D4. People Issues
Recognition of the need for professional standards together with
the knowledge of legal issues and social responsibilities required
in their work as Information Systems professionals.
Appropriate transferable skills.

Learning outcomes:

Management of IS
D1.1 Compare different types of business organisations, their
structures and how they operate within and interact with their
environment.
D1.2 Identify the information needed to support decision making at all
levels within business organisations.
D1.3 Describe information systems and work flows that support the
functional areas of business at the operational level, and explain
how information may be used for planning, decision making and
control.
Development of IS
D2.1 Explain the need for a disciplined approach to all stages of IS
development, with emphasis on those techniques used within
requirements definition.
Development of IS/Technological Support for IS
D3.1 Demonstrate the basic principles of programming, and apply the
techniques suitable for developing simple web applications.
D3.2 Describe the role of user participation in the IS development
process, and explain how prototyping may help this process.
D3.3 Describe the technology required to support IS, and explain how
such technology may be acquired, and the role of security
systems.
People Issues
D4.1 Demonstrate the communication and problem solving skills
required by Information Systems professionals in the workplace.
D4.2 Explain the IMIS Code of Ethics.
D4.3 Develop an understanding of the legal issues and social
responsibility within the IMIS Code of Ethics.
8
 Diploma Module Mapping to Learning Outcomes
Mapping includes primary and secondary foci.

Information Systems Practice

Business Fundamentals
Comms and Business Technology
Programming & Web Applications
Business Information Systems
Information Systems Building

D1.1 Compare different types of business organisations, their structures and how they operate within and interact with their environment. X

D1.2 Identify the information needed to support decision making at all levels within business organisations. X X
Describe information systems and work flows that support the functional areas of business at the operational level, and explain how
D1.3 information may be used for planning, decision making and control.
X
Explain the need for a disciplined approach to all stages of IS development, with emphasis on those techniques used within require-
D2.1 ments definition.
X

D3.1 Demonstrate the basic principles of programming, and apply the techniques suitable for developing simple web applications. X

D3.2 Describe the role of user participation in the IS development process, and explain how prototyping may help this process. X X X

D3.3 Describe the technology required to support IS, and explain how such technology may be acquired, and the role of security systems. X

D4.1 Demonstrate the communication and problem solving skills required by Information Systems professionals in the workplace. X X X X

D4.2 Explain the IMIS Code of Ethics. X

D4.3 Develop an understanding of the legal issues and social responsibility within the IMIS Code of Ethics. X

9
 Syllabus Guidance Notes

1. The syllabus modules are documented in the sequence in which

they should be studied. This is for your guidance, as prior
knowledge may be required. It is also suggested that
Information Systems Building and Programming and Web
Applications could be studied in parallel.

2. IMIS members who log on to the IMIS website (www.imis.org.uk)

have access to (www.emeraldinsight.com). This website allows
IMIS members instant and unlimited full text access to over
35,000 articles from Emerald’s international management
portfolio of more than 100 Emerald Journals, complete with full
text articles back to 1994. Subject coverage spans a spectrum of
management disciplines including strategy, leadership, quality,
information management, marketing, HR and much more.

3. Within the recommended reading section for each module there

is also a section for some modules entitled Additional Reading.
This follow-up work is suggested to extend the student's
knowledge in various topic areas and they should not necessarily
expect to be able to follow up everything. Also, colleges should
expect to provide assistance with acquisition to resources, either
by acquiring the resources, or by providing students with access
to these resources through electronic information services (which
may require subscriptions). Obviously, colleges and students may
also gain access to such services as provided through their IMIS
membership.

4. Where specific modules refer to the consideration of the

following resource: CASE (Computer Aided Software Engineering)
tools, these general guidelines apply:
• Must cover at least the analysis phase of structured system
development.
• Should include the following models:
• Data Flow Diagrams (DFDs)
• Entity Relationship Diagrams (ERDs).
• Should allow models to be individually correlated and verified.
• Should allow models to be validated against each other.
• Should provide syntactic rules for constructing models.
• Should include a data dictionary facility for describing system
and model elements and providing consistency and completeness
checking.

10
 The choice of CASE tool in an academic environment will usually
depend on factors such as:
• Ease of use – particularly important for students who need to
make quick progress with using a CASE tool
• Cost –integrated CASE tools tend to be proprietary and
therefore come with expensive licences. Look for freeware in the
public domain.
• Required functions and features.

A CASE tool may cover both the structured analysis and design
development stages, but the degree of vertical integration
between the phases can differ widely between products.
Alternatively, a separate CASE tool designed specifically to aid
the building of structured design models could be used (in which
case there might be no vertical integration with an analysis tool).

Note that SSADM (Structured Systems Analysis and Design

Method) is a relatively prescriptive methodology and therefore
CASE tools that support SSADM will necessarily be ones that
support a prescribed set of steps and a prescribed notation for
models. Nevertheless, such a CASE tool may be flexible enough to
support the drawing of DFD and ERD (Logical Data Model)
models and the description of them into a data dictionary.

5. All data flow diagrams presented in examinations will use the

notation (i.e. De Marco) specified in the main course text . The
one exception to this will be that the notation for data stores will
be shown by including the data store name between two
horizontal parallel lines. When drawing DFDs in answer to a
question, students should be advised that they may use an
alternative notation provided that this is named e.g. Yourdon
notation.

6. All data models should conform to the Chen notation.

Examination questions involving data models will adopt this
notation.

11
 The Diploma Modules

Theme: People Issues

Course: Diploma
Module Title: Information Systems Practice
Module Code: D21
Resources:
Assessment: By a single 3-hour externally set examination paper
CATS Equivalent: 200 Notional Hours:
80 Hours Structured, 120 Hours Directed Self-Study

SPECIFIC COURSE AIMS AND LEARNING OUTCOMES:

D3.2 Describe the role of user participation in the IS development
process, and explain how prototyping may help this process.
D4.1 Demonstrate the communication and problem solving skills
required by Information Systems professionals in the workplace.
D4.2 Explain the IMIS Code of Ethics.
D4.3 Develop an understanding of the legal issues and social
responsibility within the IMIS Code of Ethics.

MODULE AIMS:
To provide students with:
• An understanding of the role of a code of conduct in professional
practice. (A1)
• An awareness of the legal issues related to information systems
development and operation. (A2)
• A broad appreciation of the social and ethical impacts of
information systems. (A3)
• An understanding of the key personal skills required by the
Information Systems (IS) professional. (A4)
• An understanding of career development within the IS area. (A5)

MODULE LEARNING OUTCOMES:

Students should be able to:
A1:
• Explain the relevance of a code of conduct to professional
practice within IS. (LO1)
• Identify principal codes of conduct. (LO2)
A2:
• Describe the legal issues related to information systems
development and operation. (LO3)
• Identify the main national and international laws relevant to
information systems development and operation. (LO4)
A3:
• Recognise the social and ethical aspects of information systems
applications. (LO5)
A4:
• Identify the key personal skills of the IS professional. (LO6)
A5:
• Explain the main elements of career advancement and
professional development within IS. (LO7)

12
DETAILED MODULE CONTENT:
LO1: The Code of Conduct in Professional Practice within IS
• Professional responsibility.
• Functions of codes of conduct.
• Licensing.
• Code of conduct components.
LO2: Example Codes of Conduct
• IMIS Code of Ethics.
• ACM/IEEE-CS The Software Engineering Code of Ethics and
Professional Practice.
• BCS Code of Conduct
LO3: Legal Issues Relating to IS Development and Operation
• Data protection.
• Computer crime:
• software theft
• unauthorised access, denial of service, sabotage
• fraud
• viruses.
LO4: National and International Laws
• Local national laws and regulation relating to information
systems development and operation.
• International laws and regulation relating to information
systems development and operation.
LO5: Social and Ethical Aspects of IS Applications
• Ethics in the Information Age.
• Privacy.
• Intellectual property rights.
• Security and human values.
• Stakeholder participation.
LO6: Personal Skills of the IS Professional
• Personal skills and self-awareness.
• Time management.
• Handling information.
• Verbal and non-verbal communication.
• Written communication.
• Interviewing.
• Assessment.
• Systematic problem solving.
• Decision making.
• Review and evaluation.
LO7: Professional Development
• Continuous professional development.
• Staff appraisal and its role in career progression.
• Career planning.

13
 RECOMMENDED READING REFERENCES:

Main course texts:

Bynum, T W & Rogerson, S (2004)
Computer Ethics and Professional Responsibility
Blackwell Publishing
ISBN: 1855548453

Thompson, N (2002)
People Skills (2nd Ed.)
Palgrave Macmillan
ISBN: 0333987462

Additional reading:
Ayres, R (1999)
The Essence of Professional Issues in Computing
Pearson Education
ISBN: 0139087400

Burnett, R (2003)
IT Legal Risk Management
Faculty of IT, Institute of Chartered Accountants in England & Wales
ISBN: 184152185X

Prior, M, Fairweather, N B, & Rogerson, S (2002)

IS IT Ethical? Survey of Professional Practice
Institute for the Management of Information Systems
ISBN: 0953511626

Useful web sites:

Association for Computing Machinery (ACM): www.acm.org
British Computer Society (BCS): www.bcs.org
Institute for the Management of Information Systems (IMIS):
www.imis.org.uk
Institute of Electrical and Electronic Engineers (IEEE) Inc:
www.ieee.org

14
Theme: Management of Information Systems
Course: Diploma
Module Title: Business Fundamentals
Module Code: D22
Resources: Software: Accounting Package (SAGE, Pastel or
equivalent), and Spreadsheet Package
Assessment: By a single 3-hour externally set examination paper
CATS Equivalent: 200 Notional Hours:
80 Hours Structured, 120 Hours Directed Self-Study

SPECIFIC COURSE AIMS AND LEARNING OUTCOMES:

D1.1 Compare different types of business organisations, their
structures and how they operate within and interact with their
environment.
D1.2 Identify the information needed to support decision making at all
levels within business organisations.

MODULE AIMS:
To provide students with:
• An understanding of business organisations in terms of types and
structures, and the information systems needed to enable those
business organisations to operate successfully within their
environment. (A1)
• An understanding of the ways in which businesses may be
supported by the deployment of information systems. (A2)
• An understanding of the basics of business finance. (A3)
• An awareness of fundamental human resource issues arising in
different businesses entities. (A4)

MODULE LEARNING OUTCOMES:

Students should be able to:
A1:
• Identify and describe different types of business entities. (LO1)
• Explain the significance of various types of environmental
disturbance to particular businesses. (LO2)
• Describe the accounting process in terms of, recording, analysing
and interpreting financial data and statements. (LO3)
• Describe a range of organisational structures and explain the
implications for reporting systems. (LO4)
A2:
• Describe the following key business sub-units (Purchases and
stock control; Sales and marketing; Production and
manufacturing systems; Distribution and Logistics). (LO5)
• Demonstrate the application of computerised accounting systems
for a range of business structures. (LO6)
• Explain the importance of budgeting; describe the budgeting
process and the way it is supported by information systems.
(LO7)

15
 A3:
• Identify alternative sources of capital. (LO8)
• Identify and discuss transfer pricing policies. (LO9)
• Explain the time value of money and its implication for
businesses. (LO10)
A4:
• Identify fundamental human resource issues associated with
managing various types of business entity. (LO11)

DETAILED MODULE CONTENT:

LO1: The Nature of Business Entities
• Partnerships.
• Sole traders.
• Corporations:
• private companies
• public companies.
• Obligations as regards record keeping, accounting and
auditing.
• Stakeholders for different entities.
• Basic capital structures and reward systems for business
owners.
LO2: Business and the Environment
• Recognise the significance of environmental disturbance to
particular businesses, noting:
• behaviour of customers and competitors
• the impact of interventions by government (for example,
health and safety, control measures, or licensing)
• fundamental micro-economic issues, supply and demand,
elasticity of demand, as they might affect a particular
entity.
• Recognise the impact on business of technological advances
that might have positive or adverse effects on the entity.
LO3: The Accounting Process and Interpretation of Financial
Statements
• Develop the accounting equation and recognise operating
statements (Profit and Loss Accounts, Income and Expenditure
Statements) and Balance Sheets.
• The accounting process, recording, analysing and interpreting
financial data:
• recording – control systems for source data, data
preparation, batch controls
• analysing financial transactions - distinctions between
capital and revenue, coding for creation of management
reports, chart of accounts for computerised accounting
systems, recording fixed assets and depreciation.
• Interpretation of financial statements:
• analysing profitability:
• gross and net profit
• Return on Capital Employed
• Earnings Per Share (EPS) (for companies) and Price
Earnings Ratio.

16
 • assessing efficiency:
• Debtors and Creditors Ratios
• Current Ratio and Acid Test
• stock turn.
• analysing risk:
• Balance Sheet Gearing Ratio
• Income Gearing Ratio.
LO4: Organisational Structures and Implications for Reporting
Systems
• Subsidiaries.
• Divisions.
LO5: The Business Sub-Units
• Purchases and stock control:
• Inventory Management:
• economic order quantities and re-order level
• Just In Time (JIT).
• Stock valuation and implications for assessing
performance:
• Last In First Out (LIFO)
• First In First Out (FIFO).
• Sales and marketing:
• understanding discounts and promotional costs
• break even calculations and understanding
‘contribution’
• amortising marketing expenditure
• treatment of research and product development
expenditure.
• Production and manufacturing systems (part one):
• basics of resource planning and other integrated
systems
• accounting for manufacturing costs
• allocation of overheads.
• Production and manufacturing systems (part two):
• systems design implications of cost recording
requirements:
• Cost Centres
• Profit Centres
• approaches to cost accounting:
• Marginal costing
• Absorption costing
• Standard costing (principles only)
• Activity Based costing (principles only).
• Distribution and Logistics:
• accounting for distribution costs
• implications of Just in Time (JIT) for businesses and
their customers
• information requirements for fleet management
• implications of outsourcing of transport
management.

17
 LO6: Computerised Accounting Systems
• Chart of accounts.
• Simple transaction processing systems.
• Modular accounting packages.
• Access, audit and security issues:
• verification and validation procedures.
LO7: Introduction to Budgeting
• The basic model.
• Zero-based budgeting.
• Incremental budgeting.
LO8: Capital Funding
• Selecting sources of capital for specific projects.
LO9: Transfer Pricing
• Introductory issues.
LO10: Broader Financial Issues
• Time value of money.
• Interest rates.
• Cost of capital.
LO11: Human Resource Management Issues
• Recruiting.
• Training.
• Reward schemes.
• Motivation.
• Managers and finance.
• Consultation and the budget process.

RECOMMENDED READING REFERENCES:

Main course text:

Glynn, J, Murphy, M, Abraham, A & Perrin, J (2003)
Accounting for Managers (3rd Ed.)
Thomson Learning
ISBN: 186152904X

Fardon M, Adcock F, Birth I, Cox D, Matchan M, O’Byrne

S, Prokopiw J (2000)
Advanced Business
Osborne Books
ISBN: 1872962041

Secondary course text:

Weightman, J (2004)
Managing People (2nd Ed.)
Chartered Institute of Personnel Development
ISBN: 0852929943

Study for this module will be enhanced by reading the local

business press (newspapers and journals) and by the study of
additional reputable accounting and general business texts.

18
Theme: Technological Support for Information Systems
Course: Diploma
Module Title: Communications and Business Technology
Module Code: D23
Resources: Internet connections
Assessment: By a single 3-hour externally set
examination paper
CATS Equivalent: 200 Notional Hours:
80 Hours Structured,
120 Hours Directed Self-Study

SPECIFIC COURSE AIMS AND LEARNING OUTCOMES:

D3.3 Describe the technology required to support
Information Systems (IS), and explain how such
technology may be acquired, and the role of security
systems.
MODULE AIMS:
To provide students with:
• An understanding of the information systems
infrastructure: hardware, software, data storage, and
telecommunications technology. (A1)
• Knowledge of how all this information technology
works together with the Internet to create a new
infrastructure for the digital integration of the
enterprise. (A2)
• An awareness of the opportunities created by the power
of contemporary information systems and the global
connectivity of the Internet, ensuring security and
control. (A3)
MODULE LEARNING OUTCOMES:
Students should be able to:
A1:
• Identify the hardware components in a typical computer
system and interactive multimedia and their role in
processing information. (LO1)
• Compare the capabilities of mainframes, midrange
computers, Personal Computers (PC), workstations,
servers and supercomputers and identify different
arrangements of computer processing. (LO2)
• Describe the major types of software and compare
leading PC operating systems. (LO3)
• Analyse the strengths and limitations of the major
application programming languages and software tools
and describe contemporary approaches to software
development. (LO4)
• Describe the characteristics, advantages and
disadvantages of distributed systems. (LO5)
A2:
• Describe the basic components of a telecommunications
system. (LO6)
• Identify t he capacity of telecommunications channels,
analyse transmission media and compare the various
types of telecommunications networks. (LO7)
• Analyse the alternative network services and identify
the principal telecommunications applications for
supporting electronic commerce and electronic
business. (LO8)
19
 • Identify the features of the new information technology
(IT) infrastructure and important connectivity standards.
(LO9)
• Describe how the Internet works, identify its major
capabilities, recognise the benefits the Internet offers
organisations and describe the principal technologies for
supporting electronic commerce. (LO10)
A3:
• Demonstrate why information systems are so vulnerable
to destruction, error, abuse, and system quality problems
and compare general controls and application controls
for information systems. (LO11)
• Identify the special measures required to ensure the
reliability, availability and security of electronic
commerce and digital business processes. (LO12)
• Demonstrate the importance of auditing information
systems and safeguarding data quality. (LO13)
• Analyse important issues in managing hardware
technology and organisational software assets. (LO14)
DETAILED MODULE CONTENT:
LO1: The Computer Hardware and IT Infrastructure
• The computer system, how computers represent data,
the Central Processing Unit (CPU) and primary
storage, microprocessors and processing power,
multiprocessors and parallel processing.
• Storage, input and output technology: magnetic
disks, optical disks, magnetic tape, new storage
alternatives, input and output devices, interactive
multimedia.
LO2: Categories of Computers and Computer Systems
• Categories of computers, computer networks and
client/server computing, network computers, peer-to-
peer computing.
LO3: System Software
• Functions of the operating system,
multiprogramming, virtual storage, time-sharing and
multiprocessing, graphical user interfaces.
LO4: Application Software
• Programming languages, fourth-generation
languages and PC software tools, software for
enterprise integration.
LO5: Distributed Processing Systems
• Distributed systems definitions, evolution of
distributed systems, duplicated databases and
inconsistent data, centralisation and its
disadvantages, networked systems, distributed file
systems.
• Advantages and disadvantages of distributed systems.
LO6: Components and Functions of a Telecommunications
System
• Telecommunication system components, functions of
telecommunications systems, types of signals,
communications channels, communications processors
and software.
LO7: Communications networks
• Network topologies, private branch exchanges, local

20 area networks, wide area networks, network services

and broadband technologies, and network
convergence.
LO8: Electronic Business and Electronic Commerce
Technologies
• Electronic mail and groupware, voice mail and fax,
teleconferencing, data conferencing and video
conferencing, and electronic data interchange.
• The information superhighway.
LO9: New IT Infrastructure for the Digital Firm
• Enterprise networking and internetworking,
standards and connectivity for digital integration.
LO10: The Internet and Electronic Commerce
• What is the Internet, Internet technology and
services, next generation Internet.
• The world-wide web:
• searching for information on the web, intranet
and extranet technology
• wireless communications.
• Web servers and e-commerce servers, web content
management tools, web performance monitoring
tools, web hosting services.
LO11: System Vulnerability and Abuse
• Why systems are vulnerable, system quality problems
– software and data.
LO12: Creating a Control Environment
• General controls and application controls, internet
security challenges, security and e-commerce,
developing a control structure – costs and benefits.
LO13: System Audits, Privacy, and Data Integrity Implications
• The role of auditing in the control process, analyse
security vulnerabilities, data quality audits and data
cleansing.
• Information rights: privacy and freedom in an
information society, property rights, system quality:
data quality and system errors.
LO14: Managing Hardware and Software Assets
• Hardware technology requirements for electronic
commerce, hardware acquisition and the total cost of
ownership of technology assets, monitoring
technology trends.
• Rent or build decisions, software maintenance,
selecting software for the organisation.

RECOMMENDED READING REFERENCES:

Main course texts:
Laudon, K C & Laudon, J P (2004)
Management Information Systems – Managing the
Digital Firm (8th Ed.)
Pearson Education
ISBN: 0131206818
Stamper, D A & Case, T L (2002)
Business Data Communications
Pearson Education
ISBN: 0131202049

Additional reading:
Walrand, J (1997)
Communication Networks – A First Course
McGraw-Hill
ISBN: 0071448586
Englander, I (2003)
The Architecture of Computer Hardware and
Systems Software
– An Information Technology Approach
Wiley Europe
21
ISBN: 0471368970
 Theme: Development of Information Systems
Course: Diploma
Module Title: Programming and Web Applications
Module Code: D24
Resources: Software: Visual Basic (at least V6), Notepad
Assessment: By a single 3-hour externally set
examination paper
CATS Equivalent: 200 Notional Hours:
80 Hours Structured,
120 Hours Directed Self-Study

SPECIFIC COURSE AIMS AND LEARNING OUTCOMES:

D3.1 Demonstrate the basic principles of programming, and
apply the techniques suitable for developing simple web
applications.
D3.2 Describe the role of user participation in the
Information Systems (IS) development process, and
explain how prototyping may help this process.
D4.1 Demonstrate the communication and problem solving
skills required by Information Systems professionals in
the workplace.

MODULE AIMS:
To provide students with:
• An awareness of the development environment in which
the programming activity is carried out, and the
participants in that environment. (A1)
• An introductory programming course in the Visual Basic
(VB) programming language. (A2)
• An introduction to Hyper Text Markup Language (HTML)
and the design of web pages. (A3)
• An overview of the use of Visual Basic Script (VBScript)
to enhance the functionality of a web page displayed in
a web browser. (A4)

MODULE LEARNING OUTCOMES:

Students should be able to:
A1:
• Identify the commonly accepted levels of programming
languages. (LO1)
• Recognise that computer programs are usually written
to solve problems or perform tasks on a computer, and
as part of an information system, are used to support
business functions. (LO2)
• Describe the basic software required to create and run a
computer program. (LO3)
• Describe the steps involved in the program development
cycle. (LO4)
• Identify areas that may involve interaction with users
and other developers. (LO5)
A2:
• Demonstrate competence in the use of the Visual Basic's
Integrated Development Environment (IDE). (LO6)
• Demonstrate the ability to write simple programs in
Visual Basic (VB) using some or all of the following:
fundamental data types, control structures, procedures,
functions and arrays. (LO7)
• Demonstrate the ability to create a Graphical User
Interface (GUI) using a variety of VB GUI controls. (LO8)
• Demonstrate the ability to employ simple error handling
and debugging strategies. (LO9)
• Demonstrate the ability to create, read, write and close
sequential and random-access files. (LO10)
22
A3:
• Describe how a web browser communicates with a web
server. (LO11)
• Demonstrate the ability to create a formatted HTML
document and display it in a web browser. (LO12)
• Demonstrate the ability to create and display a
structured web page containing text and graphics using
HTML features. (LO13)
A4:
• Demonstrate the ability to access the Internet with
Visual Basic. (LO14)
• Demonstrate the ability to create web pages with HTML
and VBScript. (LO15)

DETAILED MODULE CONTENT:

LO1: Levels of Programming Languages
• Machine languages, assembly languages and high-
level languages.
LO2: Why Programs are Developed
• Problem-solving process represented as
Input/Processing/Output.
• Programming support for the IT function; legacy
systems.
• Programming-in-the-small: programs created by one
or two programmers in a short space of time,
typically to support small business units.
• Programming-in-the-large: Building large, enterprise-
wide systems employing teams of systems developers
and programmers.
LO3: Supporting Program Development
• Programming tools: flow charts, pseudocode,
hierarchy charts.
• Program editors, compilers, interpreters, debuggers,
executables, and integrated development
environments (IDEs).
LO4: Program Development Cycle
• Program development cycle: analyse, design, select
interface, code, test and debug, document code and
program.
LO5: Interaction with Others
• User involvement: requirements determination;
verification, end-user programming; acceptance
testing.
• Interaction with other developers.
LO6: Visual Basic’s Integrated Development Environment
• Overview of the Visual Basic IDE features: Projects,
Forms, and Properties; Toolbox and Controls; Form
Layout Window and Properties Window.
LO7: Writing Simple Programs
• Visual programming and event-driven programming.
• Arithmetic operators; number formats; declaring
variables; numeric constants; expressions.
• Using text boxes for input and output.
• Decision making: comparison operators.
• Formulating algorithms with top-down, step-wise
refinement.
• Introduction to control structures: If/Then and
If/Then/Else; While/Wend, Do While/Loop and Do
Until/Loop.

23
 • Further control structures: For/Next, Do/Loop While
and Do/Loop Until; Select Case; Exit Do and Exit For;
data type Boolean and logical operators.
• Sub procedures and Function procedures.
• Arrays: Creating and accessing arrays; ordered and
unordered arrays; control arrays; dynamic arrays;
passing arrays to procedures.
• Strings: data type String; string constants and string
variables; string concatenation with & and +; string
functions.
LO8: Creating a Graphical User Interface
• Graphical User Interface (GUI): consistency of user
interfaces for business applications, common "look
and feel", ease of customisation.
• GUI components: event-driven control approach;
default controls in Visual Basic; ActiveX controls.
• Designing and creating forms in Visual Basic: TextBox
Control, MaskEdit Control, ComboBox Control,
ListBox Control, Scrollbars, Menu Editor, Pop-Up
Menus, the function MsgBox.
• Designing user interfaces consisting of multiple
forms: creating additional forms using Add Form,
using the Hide and Show methods to determine
which forms appear, modal forms, the Common
Dialog Control.
LO9: Error Handling and Debugging Strategies
• Program errors; trapping errors with On Error;
writing error-handling routines.
• Debugging: desk-checking simple programs or
algorithms; placing Print methods at strategic points
in the program.
• Stepping through a program:
• executing a program one statement at a time
(stepping into)
• executing the statements of a procedure one at a
time (stepping through the procedure)
• executing the entire procedure at once (stepping
over the procedure)
• execute the remainder of the procedure at once
(stepping out of the procedure)
• setting breakpoints.
• Using the Visual Basic debugger: the Immediate
Window, the Watch Window and the Locals Window.
LO10: Sequential and Random-Access Files
• Creating and using sequential files.
• Defining records and declaring them using a Type
declaration.
• Creating and using random-access files; reading and
writing records.
LO11: Communication Between Browser and Server
• Web server; web client/browser, how a browser
communicates with a web server.
LO12: Creating and Displaying a Formatted HTML Document
• Hyper Text Markup Language (HTML); HTML tags;
attributes of tags.
• Commonly used HTML commands: the structure of an
HTML program; document head; document body.
• Titles and footers.
• Text formatting: paragraph breaks, line breaks.
• Emphasising material in a web page: heading styles,
drawing lines.
• Text styles: bold, italic, underline; other text effects:
for example, text justification.
24 • Lists: Types of lists: unordered lists (bullets), ordered
lists (numbering), definition lists.
LO13: Creating and Displaying a Structured Web Page using
HTML Features
• Adding graphics to HTML documents: picture file
formats .GIF and .JPG, the tag <IMG>, image
attributes ALIGN, BORDER, WIDTH, HEIGHT, HSPACE,
VSPACE, ALT.
• Tables: <TABLE> </TABLE, headers rows <TH> </TH>,
data rows <TD> </TD>, the caption tag; using WIDTH
and BORDER attributes, the CELLPADDING attribute,
the CELLSPACING attribute, the COLSPAN and
ROWSPAN attributes, the BGCOLOR attribute.
• Linking documents: external document references,
internal document references; images as hyperlinks:
image maps, HREF.
LO14: Accessing the Internet with Visual Basic
• Adding the Web Browser control to the Visual Basic
Toolbox; properties and methods of the Web Browser
control; programming in Visual Basic with the Web
Browser control.
LO15: Creating Web Pages with HTML and VBScript
• Overview of VBScript:
• Using client-side VBScript in HTML documents: in the
<HEAD> </HEAD> section, the <SCRIPT> </SCRIPT>
tag; using in-line scripting code in the <BODY>
</BODY> section; HTML GUI controls and common
events; HTML tags for HTML controls; using inline
VBScript to respond to an event; using the Document
object's Location property to specify the URL of the
page to display.

RECOMMENDED READING REFERENCES:

Main course text:
Schneider, D I (2004)
An Introduction to Programming with
Visual Basic 6.0 (4th Ed.)
Pearson Education
ISBN: 0131219189

Additional reading:
Deitel, H M, Deitel, P J, & Nieto, T R (2003)
Visual Basic 6: How to Program
Pearson Education
ISBN: 013122817X

McGrath, M (2003)
HTML in Easy Steps (3rd Ed.)
Computer Step
ISBN: 1840782544

25
 Theme: Management of Information Systems
Course: Diploma
Module Title: Business Information Systems
Module Code: D25
Resources: Software: Accounting Package (SAGE, Pastel or
equivalent), Spreadsheet Package, and
CAD/CAM Package
Assessment: By a single 3-hour externally set
examination paper
CATS Equivalent: 200 Notional Hours:
80 Hours Structured,
120 Hours Directed Self-Study

SPECIFIC COURSE AIMS AND LEARNING OUTCOMES:

D1.2 Identify the information needed to support decision
making at all levels within business organisations.
D1.3 Describe information systems and work flows that
support the functional areas of business at the
operational level, and explain how information may be
used for planning, decision making and control.
D4.1 Demonstrate the communication and problem solving
skills required by Information Systems (IS) professionals
in the workplace.

MODULE AIMS:
To provide students with:
• An understanding of information, systems, information
systems (IS) and their relationship with business systems
and information technologies. (A1)
• The ability to relate information systems to the
functional areas of a business and to decision making at
various levels of the organisation. (A2)
• Knowledge of how information systems relate to
developing technologies and modern business methods.
(A3)
• An awareness of the security issues relating to
information systems in business. (A4)
• An appreciation of the organisation of the IS function in
business along with career paths and aspects of
professionalism required by IS staff in the workplace.
(A5)

MODULE LEARNING OUTCOMES:

Students should be able to:
A1:
• Describe the characteristics of information, systems and
different types of information systems in business. (LO1)
• Identify the relationship between information systems
and the Information Technology (IT) infrastructure and
relate developments in IT with developments in business
and information systems. (LO2)
• Describe business processes and corresponding
information systems. (LO3)
A2:
• Explain how information systems can support the
functional areas of an organisation. (LO4)
• Describe how information systems can support business
decision making in relation to the organisational
hierarchy. (LO5)
A3:
• Recognise internet-based developments and their
impact on business and information systems. (LO6)
• Describe the use of information systems for the
implementation of Supply Chain (SC) management.
26 (LO7)
A4:
• Describe security issues that relate to business
information systems. (LO8)
A5:
• Describe the organisation of the IS function in business
and the pattern of careers in information systems. (LO9)
• Demonstrate professional skills in relation to
information systems. (LO10)

DETAILED MODULE CONTENT:

LO1: Information, Systems, and Information Systems
• The field of information systems.
• Definition of a system.
• System components.
• Definition of data and information.
• How data becomes information.
• Characteristics of information.
LO2: Relationship Between IS and IT
• Information systems in relation to Information
Technology (IT).
• The IT infrastructure for business and IS.
LO3: Business Processes and Information Systems
• The structure of business by level and function.
• Management reporting systems.
• Introduction to decision making in business:
structured and unstructured decisions.
• Types of information systems, decision making and
levels of support.
• Introduction to Information systems for strategic
business advantage.
• Opportunities and challenges of information systems.
• Transaction processing (TP).
• Information systems for transaction processing.
• Making operational decisions with TP systems.
• Batch processing.
LO4: IS Support for Business Functions
• Information systems by functional area:
• production and operations management
• logistics and material management
• planning production and operations
• manufacturing
• Computer-Aided Design (CAD), Computer-
Aided Engineering (CAE), Computer-Aided
Manufacturing (CAM), Computer-Integrated
Manufacturing (CIM)
• introduction to agile manufacturing and
Enterprise Resource Planning (ERP)
• marketing
• customer service
• telemarketing and on-line shopping
• marketing management
• Point-of-Sale systems (POS)
• finance and accounting
• financial planning and budgeting
• financial and economic forecasting
• managing financial transactions
• inventory management
• control and auditing
• Human Resource Management (HRM)
• recruitment
• development
• planning and management.
• Introduction to Customer Relationship 27
Management (CRM).
• Cross-functional coordination.
 LO5: IS Support in Decision Making
• Information systems for decision making at levels in
the business hierarchy.
• An introduction to Management Information Systems
(MIS), Decision Support Systems (DSS), Group DSS
(GDSS), Executive Information Systems (EIS), Artificial
Intelligence (AI) and Expert Systems (ES).
LO6: The Impact of Internet-Based Developments
• Internet, intranets, extranets in business.
• Information retrieval and communications tools for
the internet; the World-Wide Web (WWW).
• Electronic Commerce (e-commerce) and information
systems.
• Models of e-commerce.
• Effective e-commerce, difficulties and costs.
• Global commerce and country-by-country
developments.
LO7: Supply Chain Management
• Introduction to Supply Chain (SC) management.
• SC components.
• Upstream, internal and downstream SC.
• SC and the value chain.
• SC problems and solutions.
LO8: Security Issues
• Information systems security.
• Why information systems are vulnerable.
• Types of security breach.
• Security controls.
• Disaster recovery planning.
LO9: The IS Department
• The IS department and careers in information
systems.
LO10: Professional Issues
• Professional issues in information systems.

RECOMMENDED READING REFERENCES

Main course text:

Gupta, U (2000)
Information Systems: Success in the 21st Century
Pearson Education
ISBN: 013010857X

Secondary course text:

Turban, E, McLean, E, & Wetherbe, J (2002)
Information Technology for Management –
Transforming the Business in the
Digital Economy (3rd Ed.)
Wiley Europe
ISBN: 0471215333

28
Theme: Development of Information Systems
Course: Diploma
Module Title: Information Systems Building
Module Code: D26
Resources: Software: Visual Basic, Access.
Spreadsheet Package. CASE Tools.
Assessment: By a single 3-hour externally set
examination paper
CATS Equivalent: 200 Notional Hours:
80 Hours Structured,
120 Hours Directed Self-Study

SPECIFIC COURSE AIMS AND LEARNING OUTCOMES:

D2.1 Explain the need for a disciplined approach to all stages
of Information Systems (IS) development, with emphasis
on those techniques used within requirements
definition.
D3.2 Describe the role of user participation in the IS
development process, and explain how prototyping may
help this process.
D4.1 Demonstrate the communication and problem solving
skills required by Information Systems professionals in
the workplace.

MODULE AIMS:
To provide students with:
• An overview of the development process, managed
in the context of the systems life cycle, for designing
and implementing an information system. (A1)
• Knowledge of the structured models commonly used
within each stage of the development of an
information system, and the structured methods and
techniques for specifying, documenting and
constructing them. (A2)
• A perspective of information systems building in an
organisational context that includes working in a
project-based environment, human and technical
aspects of design, and quality-assured processes. (A3)

MODULE LEARNING OUTCOMES:

Students should be able to:
A1:
• Describe a simple system in terms of basic system
principles, and describe the relationship between
people, process and information technology. (LO1)
• Describe the stages in the Systems Development
Lifecycle (SDLC) that most systems development projects
follow and alternative software development processes
(LO2)
A2:
• Explain the need to specify and document a
computerised information system from the three
modelling perspectives: process, data and behaviour.
(LO3)

29
 • Identify functional and non-functional system
requirements and describe methods for specifying them.
(LO4)
• Describe methods used for modelling system process and
system data. (LO5)
• Describe the major elements of system design. (LO6)
• Explain why testing should be regarded as a significant
part of an information systems development project,
and identify the different types of testing that may be
carried out during the SDLC. (LO7)
• Design, document and implement from a requirements
specification, a relatively simple information system that
incorporates a Graphical User Interface (GUI), and the
facility for the persistent storage of data from several
entities using either a database package or files. (LO9)
A3:
• Describe the supporting activities needed in the systems
development process. (LO8)
• Describe the role of the end-user in the stages of
systems development. (LO10)
• Describe and compare organisational strategies for
managing the changeover to a new information system
from an old system. (LO11)
• Give an account of the ethical, moral and legal issues
facing the information systems professional. (LO12)
• Describe data entry controls and controls for managing
threats to an information system. (LO13)

DETAILED MODULE CONTENT:

LO1: The System Development Environment
• System environment, system boundary and subsys-
tems; how people use information technology and
processes in their work; the basic components of
computer-based information systems.
LO2: Systems Development Lifecycle
• Stages of the SDLC and their major activities and
deliverables: Initiation; Feasibility study; Systems
analysis; Systems design; System implementation;
System changeover; Review and Maintenance; the
linear/waterfall lifecycle.
• Bespoke development; off-the-shelf packages; end-
user development.
• Problems with the linear/waterfall lifecycle; incremen-
tal/staged development; prototyping in system devel-
opment; Rapid Application Development (RAD);
Dynamic Systems Development Method (DSDM); evo-
lutionary design and the spiral model (Boehm); quali-
ty assurance in the development process.
LO3: Why We ModeI Information Systems
• Modelling the three aspects of a system: processes,
data and relationships, and behaviour.
• Modelling information systems with different charac-
teristics: process-oriented systems; event-driven sys-
tems; real-time systems.
• Validating and verifying system models: checking the
syntactic accuracy and the semantic accuracy of each
model.

30
 • Maintaining consistency of information between
models: cross-validating system models.
• Distinction between a physical model and a logical
model.
• Modelling existing systems and modelling new sys-
tems; green-field and brown-field development; lega-
cy systems: creating new front-ends; understanding
and capturing information about the current system;
re-engineering and forward engineering.
LO4: Systems Analysis: Requirements Determination
• Contrast between modelling an existing system and
modelling the requirements for a new system.
• Problem definition; feasibility analysis.
• The analysis phase of systems development; require-
ments determination and analysis.
• Determining requirements: gathering information
and data collection methods.
• Functional and non-functional requirements.
• Expressing functional requirements as a list of system
features by short, high-level descriptions.
• Expressing functional requirements with Use Cases.
LO5: Systems Analysis: Modelling Methods and Techniques
• Contrast between using Data Flow Diagrams (DFDs)
for modelling the flow of information between
processes and Flow Charts for modelling the
sequence of control between processes.
• Context diagrams; physical DFDs; logical DFDs; level-
ling DFDs.
• Describing data: the Chen Entity-Relationship
Diagram (ERD), identifying candidate entities; distin-
guishing between an entity and an attribute of an
entity; relationships between entities; drawing an
ERD using the Chen notation; resolving many-to-
many relationships.
• Process descriptions.
• Hard and soft methods and techniques in systems
analysis; human activity systems; Checkland's Soft
Systems Methodology (SSM): rich pictures, outline of
stages in SSM, using SSM as a 'front end' to more tra-
ditional structured development methodologies.
LO6: System Design
• Creating the system specification; transition from
analysis to design.
• Program and module design: creating subsystems;
structure charts and structured design; completing
module definitions.
• User interface design: as part of the field of Human-
Computer Interaction (HCI); interface elements, for
example, forms, dialogues and menus.
• Input design: user input and data capture techniques:
for example, on-screen forms, files, bar-code scan-
ning; data validation.

31
 • Output design: specifying how production of reports
will occur, for example, source of data (which records
and fields); processing requirements for example,
aggregation, calculation and sorting; and whether
output to screen, printer, file or database.
• Logical database design: logical data structures; rela-
tions and tables in the relational database model.
• Physical design:
• converting a logical record structure to a relational
database definition
• specifying access requirements
• packaging the program design into load modules
• system deployment.
LO7: System Development Testing
• The purpose of testing: checking that the require-
ments have been implemented; identifying errors or
bugs.
• Test specification; systematic testing using a test
script; test plan.
• Relating analysis and design activities to testing activ-
ities: the V-model.
• Testing carried out by the developer; testing carried
out by the user, for example, user acceptance testing.
• Quality assurance: reviews, inspections and walk-
throughs.
LO8: Supporting System Development
• Project management activities and tools.
• Development teams; inclusion of end-users in the
stages of development work.
• Configuration management: builds and release ver-
sions; alpha releases and alpha testing; beta releases
and beta testing.
• Using CASE tools; component CASE tools; integrated
CASE tools.
LO9: Information Systems Building
• Students should design, build and implement a sim-
ple system starting from a set of system require-
ments. Note that this is not intended as an exercise
in requirements determination, but as an exercise in
specifying and constructing a system from a given set
of requirements. This will typically involve:
• the production of relevant systems analysis models
• use of a Computer Aided Software Engineering
(CASE) tool for at least part of the system building
process
• production of a design specification to include the
following:
• program structure chart
• Structured English for at least one module
• an appropriate user interface design incorporating
input/output (I/O) design
• coding the system and implementing it.
• Students should be encouraged to build incremental-
ly with the first build dealing with input and output
to the screen, the second build dealing with file I/O
or database I/O.

32
LO10: Role of the End-user
• Participation of the end-user in stages of the devel-
opment process: for example, use of prototyping in
systems analysis; opportunities for end-user develop-
ment; acceptance testing.
LO11: Selecting a Changeover Method
• Factors to consider: cost; time; quality of new system
after changeover; impact on customers; impact on
employees; technical issues.
• Alternative methods for changeover: immediate
cutover; parallel running; phased implementation;
pilot system.
• Using combinations of changeover methods.
• Deployment planning.
LO12: Ethical, Legal and Moral Constraints on Information
Systems
• Computer ethics: ethical behaviour as morally accept-
able conduct; stakeholders; codes of professional con-
duct (for example, IMIS Code of Ethics); privacy and
confidentiality.
LO13: Data Controls and Information Systems Security
• Validation of data entry: controls for interactive
transaction input, controls with offline input.
• Data security: authentication, authorisation, privacy,
and data integrity.
• The need for controls upon information systems: dif-
ferent types of threats, control strategies, types of
controls.

RECOMMENDED READING REFERENCES:

Main course text:
Hawryszkiewycz, I (2001)
Introduction to Systems Analysis and Design (5th Ed.)
Pearson Education
ISBN: 1740092805

Secondary course text:

Bocij, P, Chaffey, D, Greasley, A, & Hickie, S (2003)
Business Information Systems: Technology, Development
and Management for the e-business (2nd Ed.)
Pearson Education
ISBN: 027365540X

Additional reading:
Kendall, K E, & Kendall, J E (2004)
Systems Analysis and Design (6th Ed.)
Pearson Education
ISBN: 013127323X

Dennis, A, & Wixom, B H (2002)

Systems Analysis and Design
Wiley Europe
ISBN: 0471073229

Lejk, M, & Deeks, D (2002)

An Introduction to Systems Analysis and
Techniques (2nd Ed.)
Pearson Education 33
ISBN: 0201797135
 Johnson, P (1991)
Human Computer Interaction: Psychology, Task Analysis
and Software Engineering
McGraw-Hill
ISBN: 0077072359

Nielsen, J (1994)
Usability Engineering
Academic Press
ISBN: 0125184069

Neilsen, J, & Mack, R L (1994)

Usability Inspection Methods
Wiley Europe
ISBN: 0471018775

Wood, J, & Silver, D (1989)

Joint Application Design: How to Design Quality Systems
in 40 Per Cent Less Time
Wiley Europe
ISBN: 0471504629

Dumas, J S, & Redish, J C (1999)

A Practical Guide to Usability Testing
Intellect Books
ISBN: 1841500208

Rubin, J (1994)
Handbook of Usability Testing: How to Plan, Design, and
Conduct Effective Tests
Wiley Europe
ISBN: 0471594032

Macaulay, L (1996)
Requirements Engineering
Springer-Verlag Berlin & Heidelberg
ISBN: 3540760067

34
 Institute for the Management of Information Systems
5 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG
United Kingdom
Tel: +44 (0) 700 00 23456
Fax: +44 (0) 700 00 23023
Email: central@imis.org.uk
Internet: www.imis.org.uk

The Professional Association for IS Professionals