Project Report on:INFORMATION TECHNOLOGY MANAGEMENT

For
Post Graduation Diploma in Management
(NBA, NAAC and IAO (USA) Accredited)

SUBMITTED TO:
Dr. Tushar Mahajan
015215)

SUBMITTED BY:
Sandeep Agarwal (BM
Raghav Bangar (BM015203)
Pulkit Srivastava(BM

015191)
Sharad Kumar (BM 015227)

INSTITUTE OF MANAGEMENT STUDIES

Lal Quan, G.T. Road, Ghaziabad-201009

DECLARATION
We hereby declare that this report on information
technology mmanagement is written and submitted by
our group under the kind guidance of faculty guide Dr.
Tushar Mahajan.

The findings and interpretation in this report are based

on both primary and secondary data collection. This
report is not copied from any source or other report
submitted for similar purpose.

ACKNOWLEDGEMENT

First of all we would like to take this opportunity to thank my

college for giving this project as a part of the PGDM curriculum.
We wish to express our heartfelt gratitude to the following
individuals who have played a crucial role in the research of this
project. Without their active cooperation the presentation of this
project could not have been completed within the specified time
limit.
The first person we would like to acknowledge our guide
Dr.Tushar Mahajan , of IMS GHAZIABAD, who supported us
throughout the project with utmost co-operation and patience. We
are very much thankful , for sparing your precious and valuable
time for us and for helping us in this project.
Finally, to all our friends who help us in making this project. We
want to thank them for all their help, support, interest and valuable
time.

INDEX
PARTICULAR
GENERAL
INTRODUCTION
-WHAT IS INFORMATION?
-WHAT IS TECHNOLOGY?
-WHAT IS INFORMATION
TECHNOLOGY?
WHO ARE IT MANAGERS?

ROLE OF
MANGER WITH
REFERENCE TO
IT
OVERVIEW OF
CO.
IMPT. OF IS/IT IN
CO.
WHY INFINITE
TECH. SUPPORT

PAGENO.

AS A
SERVICE(iTaas)
CASE STUDY
CONCLUSION
REFERENCE
INTRODUCTION
What is Information?
The term information technology was coined by the Harvard Business Review,
in order to make a distinction between purpose-built machines designed to
perform a limited scope of functions and general-purpose computing
machines that could be programmed for various tasks. As the IT industry
evolved from the mid-20th century, it encompassed transistors and integrated
circuits -- computing capability advanced while device cost and energy
consumption fell lower, a cycle that continues today when new technologies
emerge. Information technology (IT) is the use of any computers, storage,
networking and other physical devices, infrastructure and processes to create,
process, store, secure and exchange all forms of electronic data.

What is Technology?
Technology is the collection of techniques, methods or processes used in
the production of goods or services or in the accomplishment of objectives,
such as scientific investigation. Technology can be the knowledge of

techniques, processes, etc. or it can be embedded in machines,

computers, devices and factories, which can be operated by individuals
without detailed knowledge of the workings of such things.

What is Information Technology?

Information technology (IT) is the application
of computers and telecommunications equipment to store, retrieve, transmit
and manipulate data, often in the context of a business or other enterprise.
The term is commonly used as a synonym for computers and computer
networks, but it also encompasses other information distribution
technologies such as television and telephones. Several industries are
associated with information technology, including computer
hardware, software, electronics, semiconductors, internet, telecom
equipment, engineering, healthcare, e-commerce and computer services.

Who are IT Managers?

IT managers have a lot in common with project managers but their main
difference is one of focus: an IT manager is responsible and accountable
for an ongoing program of IT services while the project manager's
responsibility and accountability are both limited to a project with a clear
start and end date.
For example, an IT manager would likely be involved in any discussions
about updating the internal servers and computer work stations. There is a

good chance that the manager would also work with other personnel in the
selection of software, such as accounting programs or some type of sales
and customer database.

ROLE OF MANAGERS WITH REFERENCE TO IT

An IT manager, also known as an information technology manager,
typically plays many roles within an organization or company. In fact,
everyday IT manager responsibilities can vary greatly, depending on the
size and structure of the company. Managerial tasks often extend beyond
merely supervising the development, maintenance, and security of
computer and information n
etwork systems as well. In addition, many people working in this field
perform duties that create an opportunity to specialize in a specific field of
information technology.

From an operational standpoint, the majority of IT manager

responsibilities involve testing the integrity and performance of
various information networks and software applications. Of course,
since technology tends to evolve rather quickly, the IT manager must
also periodically review and evaluate how current systems and
applications are meeting the needs of the company or organization.
This means that a successful IT manager should be able to identify
and implement new technologies to enhance the long-term
operational and strategic goals of the company.

 For a growing number of IT managers, the position also

includes business planning, particularly in terms of defining the
Internet presence of a company or organization. Depending on the
mission of the employer, the nature of IT manager responsibilities
may range from encrypting and tracking information collected from
consumers visiting the site to developing and monitoring online
community tools, such as message boards, feedback forms, surveys,
etc. IT managers also typically oversee the upgrading and installation
of system-related software and hardware related to Internet and
intranet sites.
IT manager responsibilities are not limited to machines, however. In
fact, IT managers typically supervise and direct the workflow of
various teams of people. For instance, many IT managers assign and
prioritize tasks to be performed by system analysts, computer
programmers, developers, and other support staff. Many managers
also serve as consultants to executive level officers when it comes to
developing and applying information technology policy and standards.
In addition, whenever adverse technical issues are experienced
within the company, the IT department typically serves as the
internal help desk to field questions and troubleshoot problems.

In large companies, there may be more than one IT manager; each

filling a specialized role. For instance, some may primarily act as
project managers, developing budgets and coordinating the roll out of
new projects and ventures. This type of manager typically has a good
deal of contact with outside clients and third party vendors. Other
areas of specialization in IT management include software
development, quality control, security, and knowledge assurance and
training of internal personnel.

 Maintains computer hardware and software applications through the

use of service contractors for the
purpose of ensuring availability of instructional materials and district
operations.
Monitors fund balances of assigned programs and related financial
activity for the purpose of ensuring that
allocations are accurate, related revenues are generated, expenses
are within budget limits and/or fiscal
practices are followed.
Participates in meetings, workshops and seminars for the purpose of
conveying and/or gathering information
required to perform functions.
Performs personnel functions (e.g. interviewing, evaluating,
supervising, etc.) for the purpose of maintaining
adequate staffing, enhancing productivity of personnel and achieving
objectives within budget.

Overview of Infinite Computer Solutions Pvt. Ltd.

Infinite Computer Solutions was founded in 1999 by Sanjay Govil.
Infinite has been ranked among the Top 20 IT Services providers by the
Indian IT Industry body NASSCOM. Infinite offers consulting and
information technology services to companies in the BFSI, Telecom, Media
& Content, Energy & Utilities, and Healthcare fields. Its services include IT
Infrastructure Management Services, Application Management Services,
Mobility & Messaging, and Product Engineering. In 2007, Infinite acquired
US-based telecom firm Comnet International. In 2010, Infinite and Motorola
entered a strategic alliance with Motorola.

Infinite Computer Solutions (India) Ltd. key Products/Revenue Segments

include Software Development Charges which contributed Rs 364.71 Cr to
Sales Value (100.00% of Total Sales), for the year ending 31-Mar-2014.
For the quarter ended 30-Jun-2015, the company has reported a
Standalone sales of Rs. 85.25 Cr., down -2.55% from last quarter Sales of
Rs. 87.48 Cr. and down -13.23% from last year same quarter Sales of Rs.
98.25 Cr. Company has reported net profit after tax of Rs. 19.22 Cr. in
latest quarter. As on 30-Jun-2015, the company has a total of 40,156,459
shares outstanding.

Infinite Vision
Delighted Customers; Proud Employees.

Infinite Mission
To maximize value for customers by delivering high quality solutions
and services; driven by Intellect, Innovation and Integrity; in a fun, and
healthy environment.

Infinite Values
Infinite instills a strong sense of values amongst employees through the
spirit of I-N-F-I-C-S, where each letter has a strong meaning.

Infinite Logo
The Infinite logo reflects the corporate philosophy which is deep-rooted
in our organizational beliefs. The three sides of the equilateral triangle
represent an environment created by the employees, the stakeholders
and the customers, emphasizing the organization's collaborative ethos.

The different IT services provided by the Infinite

Computer Solutions Pvt Ltd.
Application management
Infrastructure management

Importance of IS/IT in Infinite

Computer Solutions Pvt Ltd.

 Application management
In today's uncertain business environment, your business needs IT
applications that enable you to be adaptive through robust
architectures, process transformation and innovation. At every point in
time the focus needs to remain sharply on ROI, ensuring your IT
investments work hard to justify themselves.

Why Infinite?

Rich experience in building and maintaining applications with a strong

focus on integrating legacy and next-generation technologies.

Focus on optimizing processes, aligning IT to business and ultimately

creating increased differentiation and value for your customers.

Overcome budgetary constraints in IT to draw greater value from your

application investment with sharp focus on ROI.

 Infrastructure management
Across the globe CIOs are asking the same challenging questions that
you are. How can you get the maximum, out of your existing IT
infrastructure? Can you leverage IT infrastructure for business growth
and innovation? IT infrastructure management should help businesses
to be more agile and flexible, addressing demands such as ramp-up or
ramp-down considering the prevailing macroeconomic scenario.

Why Infinite?

We help you craft an infrastructure management strategy that can

become a sustainable competitive advantage by allowing for faster
time to market, enhanced customer and employee satisfaction.

Our capabilities include on-site as well as Remote IT Infrastructure

Management and Technical Support for enterprise, with specialized
offerings to 'design, build, integrate, manage and evolve' in the
technology lifecycle.

Our offerings include managed services, integrated solutions and

flexible, cloud-based offerings enabled by iTaaS.

We offer skin-in-the-game engagement models like Revenue Share,

Cost-Plus and Risk-reward based, with a view to becoming a
technology partner in your efforts.

Why Infinite Tech-Support as a Service (iTaaS)?

As user locations and access devices proliferate, iTaaS ensures that

standardized support is available to the end users across these channels
and mediums.

40% of employees in small enterprises want any device, anywhere

work style (Source: BYOD and Virtualization Insights from the Cisco
IBSG Horizons Study, May 2012). iTaaS is easily adaptable to integrate
various devices on the go.

75% of incidents across these devices are repeat in nature (Source:

BYOD and Virtualization Insights from the Cisco IBSG Horizons Study,
May 2012), iTaaS can handle these incidents with automatic routing,
meeting more stringent SLA norms easily.

With CIOs running their IT functions as lean supply chains, help

desks are being increasingly viewed as an operating overhead.
Outsourcing this function using iTaaS ensures you pay for usage and not
headcount.

How does iTaaS work?

iTaaS has been designed to work in a modular fashion to suit unique
needs of your company. It offers

iTaaS Incident Management.

iTaaS Problem Management.

iTaaS Change Management.

iTaas Service Level Management.

iTaas Knowledge Management.

With Infinites iTaaS, you have a partner who responds to changing

business needs, brings flexibility, speeds up technology innovation, and
provides higher business value.

Features and Benefits

Quicker incident resolution translating to greater customer

delight.

Automation of root cause identification and resolution

resulting in the decrease in number of incidents.

Proactive mitigation of risks associated with complex

changes and ensuring business continuity above all else.

Enables prioritization of incidents based upon Service

Contracts and SLAs ensuring that critical customers are
constantly delighted.

Generates a Knowledge Base (KB) which translates into

increase in customer self-help and decrease in the volume of
level-1 incidents.

Case study: Performance Testing Framework

for Leading Online Money Transfer Services
Company
When an American Fortune 500 online money transfer player needed
large scale performance and complex SOA services testing solutions,
they turned to Infinite Computer Solutions proven expertise in the
Banking and Finance domain.

The Customer
The client is a leading fortune 500 company established in Online
Money Transfer and Payment Services. With operations in more than
180 countries, the IT systems support 124 languages with a legacy
mainframe and an SOA based system.

Challenge
When it came to ongoing system upgrades, the client team did not have
a robust release environment. Due to inadequate testing, there were a
huge number of defects moving into production environment, impacting
the clients business objectives. The pre-production staging
environment did not have the capability to allow testing with real time
load scenarios.

Problem or Opportunity

The client needed to create a robust staging environment with a quick

on-boarding of a team of 70 QA members with a blend of offshore and
onshore within a short time period of 8 weeks. This included a
Knowledge Transfer and Shadow Phase within 6 weeks without any
disruption of the existing business.

There needed to be optimization and consolidation of services with

increased productivity and knowledge within 6 months after steady
state was achieved.

The team needed to perform end-to-end UI, Web Services,

Governance, Security, Orchestration and Performance testing
seamlessly with 30% of all the QA tasks being automated within a year
of service.

There were no available benchmarks that the performance testing

could be measured against.

There were multiple systems to test with very minimal documentation,

owing to the involvement of multiple vendors. The client teams were
working from 6 different locations and in different time zones, making
coordination a tough task.

Solution

Drawing on the deep domain expertise in the Banking and Finance

area, the Infinite Team drew on best practices in software testing to
deliver a solution that delivered sustained business value while
ensuring critical functions remained unaffected.

Using QTP & Parasoft SOAtest, Infinite created an automated suite of

test scripts that provided a base for repeatable and improvable testing
practices. The team created and maintained highly re-usable and
easily maintainable automation test scripts for each release.

A risk-based testing approach was adopted for regression which

covered all business critical requirements.

The resources were trained across multiple modules, improving team

staff utilization and productivity. This was further enhanced by the
introduction of automation using tools and frameworks.

The team also proactively worked with the client to come up with a
set of benchmarks that helped the team measure and constantly
improve results delivered by its testing services.

Outcome

The suite of testing services brought down effort by 45% within a year
of operations. This was achieved by automating 85% of all business
scenarios.

The testing processes were standardized and the metrics are reused
across projects to monitor the health of the program.

Risk based/TMAP testing strategy can be adopted for any future

projects.

Technology Overview

Performance Testing using Load Runner

SOA testing using SOAP UI

Test Management tool HP/ALM

Database testing using DB2

SNAPSHOT

Challenge

No robust pre-production staging area for upgrades resulting in

defects in the production environment.
Multiple complex legacy Systems with very minimal documentation.

Web Services, Governance, Security, Orchestration, Performance

testing required
Solution

Using QTP & Parasoft SOAtest, Infinite created an automated suite of

test scripts that provide a base for repeatable and improvable testing
practices.

A risk-based testing approach was adopted for regression which

covered all business critical requirements.

Resources were trained across multiple modules, improving team

staff utilization and productivity.

The work was transitioned within 6 weeks with minimum distraction

on business.

Outcome

The suite of testing services brought down effort by 45% within a year
of operations.
Automating 85% of all business scenarios.
The testing processes were standardized and the metrics are reused
across projects to monitor the health of the program.

Customer Quote
"The team is very responsive, hardworking, has a positive attitude, has
in-depth knowledge of the product, committed to deliver quality work
and proved to be reliable" Vice President Technical, Leading US
Telecom Service Provider.

About Infinite
Infinite Computer Solutions is your partner in growth, providing flexible
solutions that reduce costs, enable new business competences and
drive continuous process improvements that contribute to increased
revenues. With a global team of over 5000, Infinite partners with
Fortune 500 companies from Telecom, Healthcare, Energy & Utilities,
Media & Content and Banking & Finance industries to provide
Application Management, Infrastructure Management and Product
Engineering Services including Mobility & Messaging Products and
Solutions.

CONCLUSION

Foundational IT services and technologies are the backbone

of the business operationand smart computing. They
enable systems to perform at their peak. They protect
information assets from attack. They enable employees,
business partners and customers to interact pro- ductively
and creatively. Perhaps most importantly, they enable the
organization to execute change efficiently and with minimal
risk, an especially valuable attribute for companies looking to
accel- erate or return to growth in a recovering economy.

REFERENCE

www.infinite.com

www.google.com