HANDBOOK FOR

OVERSEAS PAKISTANIS

HAFIZ AHSAN AHMAD KHOKHAR

Grievance Commissioner for Overseas Pakistanis
Federal Ombudsman Secretariat, 36-Constituion Avenue, Islamabad
Phone: 92-51-9217206-10, Fax: 92-51-9217224
Email :hafizahsaan1973@ gmail.com
Website: www.overseaspakistanis.ombudsman.gov.pk

INTRODUCTION
The Honorable Federal Ombudsman appointed Hafiz Ahsaan Ahmed Khokhar,
Senior Advisor (Law), Wafaqi Mohtasib Secretariat as the Grievance Commissioner for
overseas Pakistanis with the objective to, inter alia, advance the welfare of Pakistanis
working or settled abroad and their families living in Pakistan by identifying their
problems and by contributing to the solution of those problems within the scope of
Wafaqi Mohtasib Secretariat. The Grievance Commissioner cell prepared a plan of
action to quickly bring the relevant Ministries, Divisions, De partments and other
relevant agencies on board. A detailed study of the problems of the overseas Pakistanis
was carried out and extensive discussions were undertaken with all the relevant
agencies to redress the complaints of overseas Pakistanis through a multi -pronged
strategy. This strategy also envisaged some immediate measures aimed at resolving
individual and systemic issues of overseas Pakistanis and to advance their welfare and
that of their families living in or outside Pakistan. These measures have now started
bearing fruit and a well-coordinated effort is in hand to build upon the initiatives
taken and to consolidate the arrangements for quick and meaningful resolution of
complaints of overseas Pakistanis. It is encouraging to note that there has been a good
response from the Pakistani diaspora and some useful proposals have been received
from them for improvement of the system. Regular meetings are being convened in
Wafaqi Mohtasib Secretariat with all stakeholders including Federal Ministries and
Departments. It is presumed that with the latest introduction of One Window
Facilitation Desks at the international airports in Pakistan a consi derable chunk of
complaints of Overseas Pakistanis will be adequately addressed. Similarly, the
introduction of online complaint resolution mechanism will facilitate quick redressal
and proper tracking of the complaints. The Foreign Office has been requested to make
necessary arrangement for hearing of complaints through video l ink between Federal
Ombudsmans Secretariat and the Pakistan Missions where concentration of
Pakistanis is higher i.e. USA, UK, Canada, Saudi Arabia and UAE.
This booklet contains information on various decisions taken during the
meetings held between the Wafaqi Mohtasib Secretariat and the concerned Agencies
from time to time and the steps taken to implement those decisions. It also
enumerates the steps taken by the Wafaqi Mohtasib Secretariat in collaboration with
Federal Government Agencies for the welfare of overseas Pakistanis. Besides, it
contains details of the focal persons in the Ministries and Government Agencies as
well as in Pakistan Missions abroad and describes the Standard Operating Procedure
for the recently established One Window Facilitation Desk at various international
airports in Pakistan. The booklet has been brought out to further facilitate the
overseas Pakistanis to establish quick contact with the relevant Agencies for seeking
the required assistance.

DETAILS OF CONTACT OF THE GRIEVANCE COMMISSIONER

FOR OVERSEAS PAKISTANIS, WAFAQI MOHTASIB
SECRETARIAT, ISLAMABAD

Hafiz Ahsaan Ahmed Khokhar

Grievance Commissioner for Overseas Pakistanis
Contact:
E-mail: hafizahsaan1973@gamil.com
Tell No: 051-9217243
Cell No: 0300-8487161
Fax: 92-51-9217224
Website: www.overseaspakistanis.ombudsman.gov.pk
Address: Federal Ombudsman Secretariat, 36-Constituion
Avenue, Islamabad, Pakistan

SUMMARY OF STEPS
TAKEN BY THE GRIEVANCE
COMMISSIONER FOR OVERSEAS PAKISTANIS, WAFAQI
MOHTASIB (FEDERAL OMBUDSMAN) SECRETARIAT IN
COLLABORATION WITH FEDERAL GOVERNMENT MINISTRIES
FOR THE WELFARE OF OVERSEAS PAKISTANIS.
W EBSITE
Online mechanism for resolution of complaints of Overseas Pakistanis has been
established with independent website www.overseaspakistanis.ombudsman.gov.pk.
This system is connected online with all relevant Ministries/Departments.
FOCAL PERSONS
Focal persons have been appointed in all the relevant Ministries, Government Agencies
and in all the concerned Pakistan Missions abroad.
TOLL FREE NUMBER
Toll Free Number has been activated for Overseas Pakistanis.
SYSTEMIC ISSUES
Urgent resolution of systemic issues faced by Overseas Pakistanis is a priority area for
the Grievance Commissioner.
COORDINATION W ITH PAKISTAN MISSIONS ABROAD
The office of Grievance Commissioner coordinates with community Welfare Attaches
(CWA) and Information Officers posted in Pakistan Missions abroad for launching
awareness campaign for overseas Pakistanis and for resolution of complaints of the
aggrieved Pakistanis.
ADVISORY COUNCILS
Agencies have constituted Advisory Councils comprising senior officers and members
from the civil society to identify and resolve systemic issues relating to overseas
Pakistanis.
ONLINE SYSTEM
Agencies are developing online system for tracking of complaints lodged by overseas
Pakistanis.
4

REMITTANCES BY OVERSEAS PAKISTANIS

State Bank of Pakistan (SBP) has been requested to further facilitate overseas
Pakistanis to send remittances through the formal channel.
MRP FACILITY
Machine Readable Passport (MRP) has been recommended to be provided through
Pakistan Missions in those countries where more than 10 thousand Pakistanis are
residing.
PIA SERVICES
PIA authorities have been advised to improve their services to the passengers traveling
through PIA.
ONE W INDOW FACILITATION DESK
One Window Facilitation Desks are being established at all international airports in
Pakistan to facilitate incoming and outgoing overseas Pakistanis. Such Desks have
already been established at Benazir Bhutto International Airport, Islamabad, Allama
Iqbal International Airport, Lahore and Jinnah international Airport, Karachi. These
Desks will be operational round the clock (24/7) and will be manned by the officers
from the concerned agencies.
RESERVATION OF SEATS IN EDUCATIONAL INSTITUTIONS
OPF will arrange for reservation of seats for the children of the poor overseas
Pakistanis in professional educational institutions in Pakistan.
TAXI SERVICE
The concerned authorities have been advised to ensure availability of taxies at all
international airports in Pakistan.
W EBSITE IN ENGLISH AND URDU
The relevant Ministries have been advised to include Urdu version in their respective
websites.
INVESTMENT BY OVERSEAS PAKISTANIS
Board of Investment has been advised to especially prepare policies to attract Overseas
Pakistanis to make investment in Pakistan.
5

HOUSING SOCIETIES OFFERING PLOTS AND BUILT-HOUSES TO OVERSEAS

PAKISTANIS
Development Authorities throughout Pakistan have been advised to publish lists of
registered housing societies.
OVERSEAS PAKISTANIS COMPANIES & TAX REGISTRATION
SECP, FBR and PRAL have been advised to streamline the process of registration of
companies etc. so that Pakistanis could register their companies within the shortest
possible time.
PROVISION OF FACILITIES AT AIRPORTS
Civil Aviation Authority has been advised to provide all the required facilities at
airports and take steps for early clearance of luggage of the passengers at all
international airports in Pakistan.
HEARING OF COMPLAINTS THROUGH VIDEO LINK
Foreign office has been advised to coordinate with Federal Ombudsman Secretariat for
establishing video links with the Pakistan Missions in UK, Canada, Saudi Arab and
UAE for hearing of complaints with the Wafaqi Mohtasib. First such link with the
Pakistan Consulate General, New York is likely be activated shortly. The Foreign office
has further been requested to advise all heads of Pakistan Missions abroad to fix a day
every week for hearing of complaints of overseas Pakistanis in their respective
Missions.
OVERSEAS PAKISTANI PRISONERS
Foreign office has been asked to take necessary steps for early release of Pakistani
prisoners in different jails abroad and to provide the detailed country wise data of
such prisoners.
ATTESTATION OF DOCUMENTS
Foreign office and Higher Education Commission of Pakistan have been requested to
make SOP for early attestation of documents submitted by Pakistanis and to ensure
security of their documents.

RESIDENCE PERMIT FOR OVERSEAS PAKISTANIS

Ministry of Interior, FIA and Foreign office have been requested to make online
verification system of Temporary Residence Permit of overseas Pakistanis working or
living in South Africa, Greece or any other country. It will resolve multiple issues of
immigration of overseas Pakistanis.
E-GATE IMMIGRATION FACILITY AT INTERNATIONAL AIRPORTS OF PAKISTAN
Instruction have been issued to FIA, Directorate of Passport and Immigration, NADRA,
Civil Aviation Authority and other relevant agencies for submitting their views and
implementation strategy for E-gate Immigration at all international airports of
Pakistan. This will facilitate millions of Pakistanis at airports.

FOCAL PERSONS IN PAKISTAN MISSIONS ABROAD FOR

OVERSEAS PAKISTANIS
Location of Pakistan
Mission
Ankara, Turkey
Istanbul, Turkey
Bern, Switzerland
Male, Maldives
Shanghai, China

Name of Focal Person

Contact Number

Mr. Atif Sharif,

First Secretary
Mr. Dildar Ali Abro,
Vice Consul

0090-549-7849291 Mobile
atif.sharif@mofa.gov.pk
0090-5377-809918 Mobile
0090-212-3249154
dildarali19@gmail.com
0041-31-3501796 office
0041-31-3501799 Fax
muradbaseer@mofa.gov.pk

Mr. Murad Baseer,

First Secretary/Head of
Chancery (HOC)
Mr. ShahidMehmood, Head
of Chancery (HOC)
Ms. Farhat Ayesha, Head of
Chancery (HOC)

Bucharest, Romania

Mr.MuhammadSheryar
Khan, Second Secretary

Sanaa, Yemen

Mr. Khalid Hussain Khan

Gudaro,
Head of Chancery (HOC)
Mr. Falak Sher,
First Secretary
Mr. S.M. Hasan Akhtar,
Vice Consul

Pretoria, South Africa

Guangzhou, China

Damascus, Syria
Barcelona, Spain

Chicago, USA
Chengdu, China
Ashgabat,
Turkmenistan

Syed FarrukhMehboob,
Head of Chancery (HOC)
Mr. Muhammad Aslam
Ghauri,
Community
Welfare Attache
Ms. SamanMuneeb,
Vice Consul
Mr. Naveed SafdarBokhari,
Consul
Mr. Shafeeur Rahman
Awan,
ChargedAffiares (a.i)

(+960) 332 3005

0086-21-62377266
0086-21-62377000 Ext.802
0086-21-62377066 Fax
cgpakshanghai@yahoo.com
parepshanghai@mofa.gov.pk
(0040-21) 318.78.73,
318.78.76
(+967) 1-434 045 / 4
(+27-12) 3624324
Tel: 0086-20-8550-5057
Fax: 0086-20-8550-5682
parepguangzhou@mofa.gov.pk
parepguangzhou@hotmail.com
(+963-11) 6132696
Res: 0034-936673439
Mob:0034-66318475
Fax: 0034-934514865
cwabarcelona@gmail.com
00312-781-1834
saman@cgpkchicago.org
Tel: 0086-28-85268051
Mobile: 0086-18683786251
parepchengdu@hotmail.com
00993-12-482128-29
0093-65850213 (mobile)
parepashgabat@gmail.com
shafeeawan@gmail.com

Abdu Dhabi, UAE

Tunis
Beirut

Seoul, South Korea

Dushanbe, Tajikistan
Kabul, Afghanistan
Dhaka, Bangladesh
Los Angeles,
USA
Jakarta, Indonesia
Addis Ababa
Sofia
Nairobi, Kenya

Jeddah,
Saudi
Arabia
Colombo,
Sri Lanka
New York (CG), USA

Pretoria
Tashkent
Beijing,

Dr. Faisal Aziz Ahmed,

Tel: +971-2-444-8282
Deputy Head of Mission/
Community Welfare Attache
(a.i)
Mr. Marwan Alex Ayyash,
(+216) 71 871 330 / 1
First Secretary
Deputy Head of Mission
Tel: No. 00961-01-790327
00961-01-790471
Fax: 00961-01-790471
parepbeirut@mofa.gov.pk
Mr. Muhammad Humair
0082-2-796-8252
Karim, Community Welfare 0082-2-796-0312 Ext 120
Attache
Fax: 0082-2-796-0316
mhumairkarim@yahoo.com
Mr. Muhammad Aslam
(+992-37) 2510065
Khan, First Secretary
Mr. Mohammad Atif,
(+93 20) 2202 746
Third Secretary
thirdsecretary@pakembassyka
bul.com
Mr. Nasir AftabBhaba, First +880.2.882.5388
Secretary (Consular Affairs)
Malik Qamar Abbas
Tel: 0013104415145
Khokhar, Consul/ Head of
Fax: 0013104419256
Mission
Mr. Giyan Chand,
Tel (off) 00622157851836-37
Second Secretary/ Head of
Mob: 006285881238221
Chancery
Mr. Adeel Ashraf,
(+251-11) 6188395
Head of Chancery (HOC)
Mr. Saeed urRehman,
(+359-2) 9712316
Third Secretary
Mr. M. SaleemUllah Khan,
Ph: +254204440503
First Secretary
+254204443911-2
Pahicnairobi@mofa.gov.pk
info@pakhe.or.ke
Pahicnairobi@gmail.com
Mr. Muhammad Junaid
(966-2) 6652867
Wazir, Head of Chancery
Mr. Shehyar Malik,
0094-11-2055756
First Secretary (Culture)
Mr. Muhammad Rahimoon, 0012128796088 (off)
Counsellar, (Community
0013105620222 (Cell)
Welfare)
cws@Pakistanconsulateny.org
Mr. Falak Sher,
First Secretary
Mr. Naveed Anjum,
Second Secretary
Mr. Khalid Majid,
9

(+27-12) 3624324
(+998-71) 2281524
(Off)00861065323411

China

Counsellor

Havana, Cuba

Mr. Naeemullah Khan,

Charged Affairs(a.i)
Mr. Zafar Iqbal, Consellor

Kyiv, Ukraine
Muscat

Baku, Azerbaijan
Canberra
Sydney, Australia
Kuwait
Ottawa, Canada
Brasilia
Cairo, Egypt
Frankfurt, Germany
Belgrade
Khartoum, Sudan
Manila, Philippines
Amman, Jordan
Budapest, Harare
Algiers
Argentina
Austria
Bahrian
Belgium

(M)008618810773142
info@pakbj.com
Khalidmajid15@yahoo.com
(+53-7) 2141172
(+380-44) 2542540

Mr. ShahidJaved,
24603343,
Community Welfare Attache (M): 96250158
(Fax): 24601206
cwaparepmuscat@gmail.com
Mr. Mubashar Ahmed
0099452079188
Tahir, Head of Chancery
Diplomate37@yahoo.com
Mr. Asima Rabbani,
+61 2 92221806
Deputy Head of Chancery,
enquiry@pakistan.org.au
Shifaat Ahmed Kaleem,
Consul
Mr. Noor ud Din,
0096525327651 (Tel)
Community Welfare Attache 0096525322917 (Fax)
Parepkuwaitcwa@hotmail.com
Mr. Abrar H. Hashmi,
+1-604-569-1415
Charge d Affairs
Mr. MubeenMehr,
(+5561-33641632 & 34)
Second Secretary
mubeenmehr@mofa.gov.pk
Mr. Farhan Ali,
(+20-2) 33379139
Third Secretary
Mr. Waqas Ahmed, Head of Pakmissionfrankfurt.de
Chancery
Mr. Mirza Salman Baber
(+381 11) 6304947
Baig, First Secretary
Mr. Shahbaz Mustafa,
00249-927000047
Charged Affairs(a.i)
00249-183262099
embkhartoum@live.com
Mr. Taimur Zulfiqar,
(+63-2) 8172776
Head of Chancery
Mr. Masood Gul,
(00962-6-4622787)/Ext 103
Head of Chancery
Mr. Azeem Khan,
+263-4-762018
Deputy Head of Mission
Mr. JunaidSadiq,
0021321792804
Second Secretary
Mr. ShahrasAsim,
00541147722782
Third Secretary
Mrs. ZaibTayyabAbbasi,
00431368787381
Second Secretary
Mr. Muhammad Ahad,
0097317423069
Second Secretary
Mrs. Sara Ijaz,
006632726
Second Secretary
10

Brazil
Bulgaria
Cambodia

Mr. MobeenMehr,
00556133641632
Second Secretary
Mr. Saeed urRehman, Third 0035929713976
Secretary
Mr. Nazar Jamal,
0088523996895
Second Secretary

Denmark

Mr. Muddassar Chaudhary, 004539625207

First Secretary

Ethiopia

Mr. Muhammad Adeel

Ashraf, Second Secretary
Mr. Ammar Amin, Third
Secretary
Mr. ShafiqatUllah, Third
Secretary

00251116188395

Iran

Mr. Saqib Rauf,

First Secretary

0066944891

Iraq

Mr. Iqbal Hussain,

Second Secretary

009647704843092

Italy

Mr. Aamar Saeed,

Second Secretary

00390687695065

Japan

Mr. Adnan Javed,

Third Secretary

0054213603

Lebanon

Mr. SibtainAfzzal,
Third Secretary

009611785574

Libya

Mr. Liaqat Ali Warich,

Third Secretary

00218213610878

Malaysia

Mr. Murad Ali,

First Secretary
Mr. Ahmed Nadeem
Mustafa,
Second Secretary
Mr. UzairZahid Sher, Third
Secretary
Mr. Shakeel Ahmed
Siddiqui, Second Secretary

0021610167

Mr. Nazar Hussain,

Third Secretary
Mr. Syed Faraz Hussain
Zaidi, First Secretary

0097714374013

France
Greece

Mauritius
Mexico
Myanmar
Nepal
Netherlands

11

0033145626467
00302107220675

002306987669
00525552033636
00951221867

0031703645238

New Zealand
Nigeria
Norway
Philippine
Qatar
Romania
Saudi Arabia

Senegal
Singapore
South Africa
Spain
Sri Lanka
Sweden
Switzerland
Serbia
Tajikistan
Thailand
Turkey
Ukraine
U.A.E
U.K

Mr. Abdul Malik, Head of

Chancery
Mr. Asim Ali Khan,
Third Secretary
Mr. Ibrar Hussain Khan,
Head of Chancery
Mr. TaimourZulifiqar,
Second Secretary
Mr. Wajid Hussain Hashmi,
First Secretary
Mr. Muhammad Sheryar
Khan, Head of Chancery
Mr. Abbas Sarwar Qureshi,
Second Secretary/Head of
Chancery

006444970075

Mr. Shamas urRehman,

Third Secretary
Mr. Suleman Athar,
First Secretary
Mr. Falk Sher,
Second Secretary
Mr. Farhana Asif,
Second Secretary
Mr. Hasan Ali Zaigham,
First Secretary

00221338246137

Mr. NajeebDurani, Deputy

Head of Mission
Mr. Murad Baseer,
Head of Chancery

0046824543

Mr. Mirza Sulaman Baber

Baig, First Secretary
Mr. Muhammad Aslam
Khan,FirstSecretary
Ms. Aqsa Nawaz,
First Secretary
Mian AtifSharif,
First Secretary
Dr. Zafar Iqbal, Counsellor

381116304947

Ms. FaizaHaseeb,
Third Secretary
Mr. Syed Mustaf Rabbani,
Head of Chancery

4449101

12

002349461737
004723136092
006140354
0044831714
0040213187875
(00966-11)4807604

6567320144
27123624342
0034911393371
20556698

0041313501796

992372510165
6622530719
009031246620
00380442542540

00442076649242

LIST OF COMMUNITY WELFARE ATTACHES IN PAKISTAN

MISSIONS ABROAD
Location, City and

Office Tel

Residence Tel

Fax No/ email

Country W ise
EMBASSY

OF PAKISTAN ,

ABU DHABI

009712-

---

4449334

009712-4447037
009712-4447172

009712-4447800Exch
EMBASSY

OF PAKISTAN ,

00973-17245799

00973-

00973-17263807

BAHRAIN

00973-

17754184-R

00973-17255960

Mr. MaqsoodQadir Shah

17244113/104-

00973-

Dip

Exch

39120960-M

cwabahrain@hotmail
.com

CONSULATE GENERAL OF

0034-934510708

0034-

0034-934514865

PAKISTAN , BARCELONA

0034-934512756

936673439-R

0034-934510709

Mr. Muhammad

Exch

0034-66318475-

Dip

cwabarcelona@gmail.

AslamGhauriPathan

com
EMBASSY

OF PAKISTAN ,

00974-44836708

0074-44638844

00974-44832227

DOHA

00974-44832525-

(R)

Rashid_nizam786@Y

Mr. Rashid Nizam

Exch

00974-

ahoon.com

33704250-M
CONSULATE GENERAL OF

00971-43966651

00971-

00971-43971364

PAKISTAN , DUBAI -II

00971-

42388243-R

00971-43971975

Dr. RiazHussainLaang

43973600/117-

00971-

118

551551682-M

00971-43971748

00971-

00971-43971364

567015168-M

00971-43971975

CONSULATE GENERAL OF
PAKISTAN , DUBAI I
Mr. Haroon Waqar

haroonwmalik@yaho
on.com

13

CONSULATE GENERAL OF

009662-6611661

PAKISTAN , JEDDAH I

009662-

---

6692371/225

0096612- 6606275
00966126693309
dip
Vcw1@pakconsulatej
eddah.com

CONSULATE GENERAL OF

00966-2-6633605

00966-

00966-12- 6606275

PAKISTAN , JEDDAH II

00966-2-

582850517-M

00966126693309

Syed Tehseem-ul-Haq

6692371/225

dip
vcw2@pakconsulatej
eddah.com

HIGH COMMISSION OF

00603-21645949

PAKISTAN , KUALA LUMPUR

00603-21618877-

Syed Azhar Raza Hashmi

79

---

0060321648220
00603-21624515
cwamalaysia@gmail.
com

EMBASSY

OF PAKISTAN ,

00965-25327649

0096525648869-

00965-25322917

00965-25327651

00965-25327648

Mr. Noor U Din,

0096555044759

Dip

Community Welfare

Rz_khan25@hotmail.

KUWAIT

Attache

com

CONSULATE GENERAL OF

0044-1612253368

PAKISTAN , MANCHESTER

0044-

0044-1612253281

798350922-M

dip

Mr. SajidMehmoodQazi,
Community Welfare
Attache
CONSULATE GENERAL OF

0039-02-

00393279160000

0039-02-67479076

PAKISTAN , MILAN

66703271(Exch)

(M)

(CWA)

Dr. Akhtar Abbas,

0039-02-66718727

00390267479076

Community Welfare

(Direct)

(Dip)

Attache
EMBASSY

OF PAKISTAN ,

00968-24603343

00968-

00968-

MUSCAT

24699771-R

24601206 Tele-fax

Mr. ShahidJaved

00968-

00968-24697462

96250158-M

shahidj07@gmail.co
m

14

EMBASSY

OF PAKISTAN ,

00966-544458935

00966-1-

00966-114887953

RIYADH I

4607870-R

mueenanwar1@gmail

Mr. Mueenudin

00966-540-

.com

497567-M
EMBASSY

OF PAKISTAN ,

00966-14826473

00966-

00966-11488795

RIYADH II

14632051-R

shammada@yahoo.c

Syed HammadAbid

00966-54-

o.uk

1517192-M
EMBASSY

OF PAKISTAN ,

00822 7968252 &

00822 7960315-

00822 7960313

SEOUL

3&

00822 7960316- CW

Mr. Muhammad

00822 7960312

008210

Wing

HumairKarim

(Extension # 120 or

65056895-M

mhumairkarim@yah

110)

oo.com

00822 7960314
(Off Direct)
EMBASSY

OF PAKISTAN ,

001-310-441-5114

---

ATHENS (GREECE)

001-281-890-1433
consul@pakconsulat
ela.org

CONSULATE GENERAL OF

001-212-879-6088

PAKISTAN , NEW YORK

(direct)

Mr. MureedRahimoon

001-212-879-

001-212-517-6987

5800/234 (Ext)

(CWA)

EMBASSY

OF PAKISTAN ,

BAGHDAD (IRAQ)

---

00964-

---

750595905741-M

Mr. AmirRehman

15

001-212-517-6987
(Dip)

---

FOCAL PERSONS IN THE MINISTRIES AND GOVERNMENT

AGENCIES DEALING WITH OVERSEAS PAKISTANIS
Name of
Ministry/
Government
Agency

Name of Focal
Person

Designation

Phone
Number

Email Address

M/O Foreign
Affairs

Mr. Nadeem
Ahmed

Syed
Mosawwir
Abbas
Syed Khalid Ali Deputy
Director(W&
S)
Mr.M.Arshad
Director
Ali
Coordination

03315422202
051-9207972
03004034924

opdivision@gmail.co
m

M/O Foreign
Affairs

Director
General
(NASA & OP)
Assistant
Director

051-921458
03215105544

md@opf.org.pk

0519206122
03335156781

arshad@opf.org.pk

Overseas
Pakistanis
Foundation
Overseas
Pakistanis
Foundation
Overseas
Pakistanis
Foundation
M/O Overseas
Pakistanis
Ministry of
Overseas
Pakistanis
M/O Interior

mosawwirabbas@gm
ail.com

Mr. Habib
urRehman
Khan
Mr. M.Atta-urRehman
Mr. Fayyaz
Malik

Managing
Director

05-9205122
03335555554

md@opf.org.pk

Assistant
Chief
Chief ,PPU

03008992280
051-9219618

ccophrd@gmail.com

Mr.
WaqasMaqsoo
d

Section
Officer,Feder
al
Investigation
Agency
Deputy
Director

03145634292

051-9262457
051-9261955

directorimmigration
@gmail.com

Deputy
Director
Director
Database
Additional
Director
General

03339116144
03465155165
0333247559

m.aurengzeb60@gma
il.com

Deputy
Director

051-9204335

Federal
Investigation
Agency
Immigration &
Passport
Immigration &
Passport
Bureau of
Emigration

Mr.
SajidAkram
Chaudhry
Mian
Aurangzeb
Mr. Nadeem
Rehman
Mr. Ghulam
Hyder
Khaskheli,

Board of
Investment

Mr. Lal Dino

16

fayyazam@hotmail.c
om
---

--hyderkhasakheli@ya
hoo.com

---

Pakistan
International
Airlines

Capt.S.Adnan
Haris

Director
Safety & Q

03212484905

Director.safety@piac.
aero

Pakistan
International
Airlines
Pakistan
Housing
Authority
Overseas
Employment
Corporation
Overseas
Employment
Corporation
Civil Aviation
Authority

Mr. Shoaib
Ahmed Dahri

General
Manager
Focal Person
Director
General

03232320909

Gm.sbu@piac.aero

Executive
Director

0519253245
03135099989
051-9253241

Hameedrehman2003
@yahoo.com

03028274322

Aghajan61@gmail.co
m

Civil Aviation
Authority
M/O
Information
Broadcasting
M/O
Information
Broadcasting
and &National
Heritage
Capital
Development
Authority
Capital
Development
Authority
Capital
Development
Authority
Associate Press
of Pakistan
Associate Press
of Pakistan
Associate Press
of Pakistan
Ministry of
Finance

Mr.
Muhammad
Irfan
Mr. Hameedur-Rehman

Mr.ShahrukhN Managing
usrat
Director
Mr. Obaid-urSr. Joint
RehmanAbbasi Director
Legal
Mr. Iftikhar
Sr. Joint
Ahmed Mir
Secretary
Mr. Shahzad
Deputy
M. Vaseer
Director

03335113470

03336154947
03214110306

---

Srukh2002@hotmail.
com

--smvaseer@hotmail.c
om

Mr.
MustaeenAlvi

Deputy
051-9203310
Secretary/F.
P

Mr. Arshad
Afridi

Assistant
Director

03329987089

---

Mr. Rafat Ali

Director( IT)

03335570793

grievance.cell@cda.g
ov.pk

Mr. Ali Asghar

Director
(HR)

03330584446

---

Mr. Sheraz
Latif
Mr. Farooq
Ahmed
Mr.M.Jamil

Managing
Director
Director

03425197033
03335223692
03009723846
051-9206818
03335685268

Mr. Iftikhar
Ahmed

Chief Comp
Engr
Joint
Secretary
(HRM)

17

---

----Mj_chaudhary@hotm
ail.com
Iftikharahmad_78@y
ahoo.com

Federal Board
of Revenue
Federal Board
of Revenue
NADRA HQ
NADRA HQ
NADRA HQ

M/O
Information
and
Technology
National
Information
Technology
Board
Pakistan
Broadcasting
Corporation
Radio Pakistan

Mr. Masood
Ahmed

Additional
.Collector
Customs
Mr.
Secretary
RahmatulaVist (Customs
ro
Wing)
Col. Khalid
Director
Usman
Mr. Aamir
Director
Bukhari
Col.SohailMeh Director
mood

0519280446
0519215308

---

051-9215308

Anti.smuggling@fbr.g
ov.pk

03008557192
03225100029
051-9215770
03325195160
05190391912
051-9206277

Khalid.usman@nadr
a.gov.pk
Aamir.bokhari@nadr
a.gov.pk
Sohail.mehmood@na
dra.gov.pk

Syed Khalid
Gardezi

Joint
Secretary

Syed Iftikhar
H. Shah

Executive
Director

051-9208207

siftikhar@moit.gov.p
k

Mr. Nayyar
Jamal

Director
Programmes

051-9214932

jamalnayyer@gmail.c
om

Mr. Khurshid
Malik

Controller
External
Services
Controller
News
Sr. Joint
Secretary
Deputy
Secretary

03007342759

031-5552992

controllerexternalser
vices@
gmail.com
riazhaji@hotmail.co
m
---

03005252246

Msaleem1964@yaho
o.com

Joint
Secretary
(Admin)
Director

03335685268

noorzamanenv@yaho
o.com

02132453522
0300703785
051-910837

Akmal.bhatti@sbp.or
g.pk

03334516368

Khansa5000@gmail.
com

Radio Pakistan

Mr. Riaz
Ahmed
M/O Housing
Mr. Akhtar
and Works
Jan Wazir
M/O Housing& Mr.
Works
Muhammad
Saleem
Religious
Mr. Noor
Affairs
Zaman
State Bank

Mr. M.Akmal

Chief
Commissioner
Islamabad
Capital
Territory
Anti-Narcotics
Force

Ms.NadiaSaqib Director
(Admin)

Mr.
Muhammad
Ayub

Assistant
Director

18

051-9209602

skgardezi@gmail.com

---

Airports
Security Force
Federal Board
of Revenue
Securities and
Exchange
Commission of
Pakistan

Mr. Khalid
Waqar

Chief
Security
Officer
Mr. Akhlaq
Chief
Ahmed Khatak Customs
Mr. Bilal Rasul Director
(Chairman
Secretariat
Islamabad)

19

03345113919

asfopsbbia@yahoo.co
m

03008370315

akhlaqkhattak@gmai
l.com
bila.rasul@secp.gov.
pk

111-117327/327

TELEPHONE/FAX AND E-MAIL ADDRESS OF PRESS OFFICERS

ABROAD
S.
No.

Name of
Mission

Name of
Officer/
Designation

Tele Office

Tele Home Fax

& Mobile
No.

E-mail and
address

1.

Ankara

Mr. Abdul
Akbar

00903124270243

00903124392695

infosec_anka
ra@yahoo.co
m

Press
Attache

M:009053056928
28

00903
1246703
37
HoC:

abdul.akber
@gmail.com

00903
1246710
23
2.

Beijing

Mr. Asif-urRehman

00861065323072

Press
Attache
3.

Berlin

Mr. Ghulam
Haider

M:008613581761
517
0049-3021244140

Press
Counsellor
4.

Brussels

Vacant
Press
Counsellor

5.

Cairo
Press
Attache

00861065321917

0049-3088627449
M:004917662951
846

0032-26632727

0032-26128019
M:003248733154
2

002-0237487806

002-0237499606

002-0237487677

M: 002011422990
04

20

00861
065322
569

pressbeijing
@yahoo.com

00493021244
240

presssection
b@hotmail.c
om

0032267326
69

inforbrussel
s@yahoo.co
m

0020237486
965

pakinfocairo
@yahoo.com

dgilani@gma
il.com

ghaider56@h
otmail.com

6.

7.

Colombo

Dhaka

Mr.
Muhammad
DaudEhtesh
am, Press
Attache

0094-112055815

Ms.
Ambreen
Jan

0088-029880892

0088-028832488

Ex: 0088028825388-9

M:008801766677
283

Press
Attache

0094-114737245
M: 009471360675
3

00941120556
83

papahic@gm
ail.com

00880288347
55

presscounsel
lor@gmail.co
m

HoC:
00880288324
88

8.

Dubai

Mr. Abdul
Wahid Khan

00971-43970692

Press
Counsellor

9.

Hong Kong

Mr. Ali
Nawaz Malik

0097143551160
M: 0097156322594
2

Jeddah

Mr. Sohail
Ali Khan

M: 0085265046103

0085228276
786

presssection
hk@gmail.co
m

0096626605814

0096626989217

00966
266374
54

pakpressjed
@gmail.com

00932023024
91

infokabul@y
ahoo.com

Press
Counsellor
11.

Kabul

presscounsel
lordubai@g
mail.compre
sscounsellor
dxb@gmail.c
omp

0085225780510

Press
Attache
10

00971439736
86

M: 0096656157698
0

Mr. Muneer
Akhtar

0093752023663

0093752004594

Press
Counsellor

009320223
0439

(M) 009379955355
0

21

12.

London

Mr.
Minister
Press

13.

London

Mr. Muneer
Ahmed

0044-207664-9216

0044-2079019096

0044-207664-9253

M: 004474248075
17

0044-2076649253

M: 004479615738
34

Press
Attache

14.

15.

Moscow

New Delhi

Raja Abdul
Qayyum

007-4992547838

007-4991259206

Press
Counsellor

007-4992549791

M:00792651271
24

Vacant

0091-1126886165

00911126145948

Minister
(Press)
16.

New Delhi

Mr. Manzoor
Ali Memon

00919910
337864(M)
0091-1124101980

Press
Attache

17.

New York

Mr. Masood
Anwer
Press
Counsellor

18.

Ottawa

Mrs. Nazia
Khalid

0091-1124114757
M:009199710652
91

001-2128798600/1
26

00191786000
98(M)
00164684002
80 (R)

001-6132387881-

22

001-6134242893

00442076649226

ministerpres
s@phclondo
n.org

00442076649226

pressoffice@
phclondon.o
rg

00749523294
36

pressection
moscow@ya
hoo.com

00911
126888
330

Khalidsarwa
r@alumni.uo
ttawa.ca

009111268883
30

iministerpre
ssnewdelhi@
gmail.com

0012129885346

pakpress2@
gmail.com

00161323872

naziakhalid0
3@gmail.co

muneer.ahm
ad@phclond
on.org

manzooralim
emon@yaho
o.com

judsamerica
@gmail.com

19.

20.

Paris

Singapore

Press
Counsellor

83 Exch.

M:0016136681109

96

Mr. Tahir
Khushnood

0033-14561-4898

0033-140476596

press_paris
@yahoo.com

0033-145622332

M: 003361691086
1

0033145611
017

Press
Counsellor

Syed
0065MobashirToq 67372274
ir

006563455208

006567372
275

presscounsel
lor.sing@gm
ail.com

001-6132382393

Press
Counsellor

21.

Tehran

Mr. M.M.H.
Jaffari

Tokyo

DrRafique
Ahmed
Soomro
Press
Counsellor

23.

Washington

Vacant
Minister
(Press)

press_couns
ellor@yahoo.
ca

samwaq_060
@hotmail.co
m

006596155739
0098-2166944887

Press
Counsellor
22.

M:006590288221

0098-2188077903
M: 009891971382
90

0081-354213605

0081-33445-1028

0081-3542177412

M: 008180354934
63

001-2022433263

001-7037593158
M: 0012027167400

23

00982166944
887

infopaktehra
n@yahoo.co
m

0081354213
612

presswing_to
kyo@yahoo.c
om

0081354212
610
00120268614
95

pressministe
r@embassyof
pakistanusa.
org

24.

Washington

Mr.Ahmed
Nadeem
SadiqHotian
a, Press
Attache

001-2022436501

001-703
533 1135
M: 001301 318
6668

00120268614
95

nhotiana@g
mail.com
pressattache
@embassyof
pakistanusa.
org
pressinfodiv
@embassyof
pakistanusa.
org
dcpressclipp
ings@ebassy
ofpakistanus
a.org

24

STATISTICS OF OVERSEAS PAKISTANIS ABROAD,

COUNTRY-WISE

S. No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.

Name Of Country
Afghanistan
Algeria
Angola
Argentina
Australia
Austria
Azerbaijan and Georgia
Bahrain
Bangladesh
Belgium and Luxembourg
Bolivia
Bosnia & Herzegovina
Brazil
Brunei Darussalam
Bucharest
Bulgaria
Burundi
Cambodia
Canada
Chile
China
Colombia
Comoros
Congo
Cote Devoir
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Djibouti
Ecuador
Egypt (UAR)
Eritrea
Estonia
Ethiopia
Finland
France
Gambia
Germany
25

No. of Pakistanis Living in this

Country as on 31-12-2014
71,000
60
70
45
100,000
10,000
478
110,000
988
15,000
07
20
220
3000
590
100
150
70
175,000
760
17,992
62
15
110
36
10
600
3500
500
35,000
200
1,800
2000
80
57
270
1,700
104,000
76
90513

41.
42.
43.
44.
45.
46.
47.
48.
49.
50.
51.
52.
53.
54.
55.
56.
57.
58.
59.
60.
61.
62.
63.
64.
65.
66.
67.
68.
69.
70.
71.
72.
73.
74.
75.
76.
77.
78.
79.
80.
81.
82.
83.
84.
85.
86.
87.
88.

Ghana
Greece
Guinea
Guinea Bissau
Hong Kong
Hungary
Indonesia
Iran
India
Iraq
Ireland
Italy
Ivory Coast
Lao PDR
Japan
Jordan
Kazakhstan
Kenya
Kuwait
Kyrgyzstan
Latvia
Lebanon
Libya
Madagascar
Malawi
Malaysia
Maldives
Mali
Mauritania
Mauritius
Mexico
Moldova
Morocco
Myanmar
Nepal
Netherlands
New Zeeland
Niger
Nigeria
North Korea
Norway
Oman
Paraguay
Peru
Philippines
Poland
Portugal
Qatar

100
70,000
24
04
18,780
162
500
7000
10,000
4,000
12,000
119,331
45
35
11,119
14,000
1,500
3500
114,142
600
44
400
12,000
65
415
100,000
92
50
40
289
200
10
160
64
94
35,000
4000
22
2,500
08
38000
238,556
05
600
1,300
431
2000
107,000
26

89.
90.
91.
92.
93.
94.
95.
96.
97.
98.
99.
100.

Romania
Russia
Russian Federation
Rwanda
Saudi Arabia
Senegal
Serbia and Montenegro
Seychelles
Sierra Leone
Singapore
Slovak
South Africa(Botswana, Lesotho,
Mozambique
101.
South Korea (Republic of Korea)
102.
Spain
103.
Sri Lanka
104.
Sudan
105.
Surinam
106.
Sweden
107.
Switzerland
108.
Syria
109.
Tajikistan
110.
Tanzania
111.
Thailand
112.
Tunisia
113.
Turkey
114.
Turkmenistan
115.
U.S.A
116.
UAE
117.
Uganda
118.
Ukraine
119.
United Kingdom
120.
Uzbekistan
121.
Vietnam
122.
Yemen
123.
Zambia
124.
Zimbabwe
Total of Overseas Pakistanis as on 31-12-2014

27

562
3560
2,800
120
1,900,000
87
20
15
78
4600
50
100,000
11,209
82,000
203
2000
05
8,700
4,575
325
120
3000
65000
57
500
48
500,000
1,300,000
3800
2100
1,792,000
120
63
3000
350
470
7,467,803

STANDARD OPERATING PROCEDURE

S. No.
1.

2.

3.

4.

5.

6.

7.

Procedure
One Window Facilitation Desks will be operational
round the clock (24/7) and all concerned Agencies
will ensure the presence of their concerned officials
so that no desk would be left unattended.

Agency Involved
ALL STAKEHOLDERS

Names/insignia/flashy display boards of all the

Agencies/stakeholders and Federal Ombudsman
Secretariat will be displayed at prominent place of
One Window Facilitation Desks for Overseas
Pakistanis and other areas of Airports in coordination
with CAA.

ALL STAKEHOLDERS

Equipment/furniture/fixtures/infrastructure/display
boards for One Window Facilitation Desks and
stationery will be provided by OPF and Bureau of
Emigration.

OPF and BOE

Complaint Handling/Coordination Agencies will

regularly submit weekly report to the heads of
Agencies and Grievance Commissioner for Overseas
Pakistanis in the WMS.

OPF & CAA

Each Agency will provide the facility of computer to

their officials and SKYPE facility (audio chatting only)
at their computer at the Desks, enabling the
complainant to directly correspond with the relevant
representative of the Agency if he/she so desires.

ALL STAKEHOLDERS

All Heads of Agencies shall regularly submit

fortnightly reports on the complaints and suggestions
received from Overseas Pakistanis at respective
airports or on their websites and action taken on
those to the Grievance Commissioner for Overseas
Pakistanis.

ALL STAKEHOLDERS

Surprise visits for monitoring the attendance of staff

deputed at airports at Desks as well as adherence to
the SOP for efficient functioning of these Desks will
be ensured by Heads of relevant Agencies.

ALL STAKEHOLDERS

28

8.

9.

10.
11.

Duty officer of each stakeholder/Agency working at

airports will properly maintain the record of resolved
queries independently and will follow-up the
unsettled queries till their resolution under
intimation to the complainant. The respective
Agencies will submit report to their respective Heads
and to the Grievance Commissioner for Overseas
Pakistanis on weekly basis.
Suggestions/Complaint box will be placed at One
Window Facilitation Desks and at other suitable
places in the premises of the airports.

Immigration/Clearance Desks at Lahore Airport for

facilitation of Overseas Pakistanis will be increased.

ALL STAKEHOLDERS

CAA
BUREAU OF
EMIGRATION
& OVERSEAS
EMPLOYMENT
FIA/
CUSTOMS
DEPARTMENT/CAA

Facility of tracking of complaints/issues of

expatriates will be provided on websites of the
Agencies.

ALL STAKEHOLDERS

12.

Electricity and landline telephone facility will be

provided free of cost to the Facilitation Desks.

CAA

13.

Surveillance cameras for security purpose will be

installed at One Window Facilitation Desks which will
be controlled by Airport Security Force.

CAA/ASF

14.

Universal Toll Free Number, Fax Machine and

Email facilities will be made available to all One
Window Facilitation Desks. Expenditure in this
regard would be jointly borne by BOE &OE and OPF.

BOE &OE and OPF

15.
16.

Water dispensers inside airport lounges will be

installed to facilitate the Overseas Pakistanis.
Each Agency will be bound to display their contact
numbers/e-mail/web addresses on boards for the
information of Overseas Pakistanis.

CAA
ALL STAKEHOLDERS

17.

PIAC will attend to and facilitate their passengers at

airports in case of delay of flights and in any
emergency situation.

PIAC

18.

Ministry of Religious Affairs will also look after the

M/O RELIGIOUS

29

passengers proceeding on Hajj and Umrah. Monthly

report in this regard will also be submitted to the
office of Grievance Commissioner for Overseas
Pakistanis
19.

20.

AFFAIRS

URL for online complaint website (Urdu & English)

will be displayed at the Facilitation Desks for the
purpose of raising awareness.

ALL STAKEHOLDERS

All the Agencies will regularly submit the 60 days

duty roster/chart to the Grievance Commissioner for
Overseas Pakistan on email.

ALL STAKEHOLDERS

30

31

PICTURESGALLERY

GROUP PHOTO ATINAUGRAL CEREMONY OF WEBSITE FOR OVERSEAS PAKISTANIS

GROUP PHOTO OF ALL THE FEDERAL AGENCIES AND MINISTRIES DEALING WITH OVERSEAS
PAKISTANI ISSUES

32

FEDERAL OMBUDSMAN OF PAKISTAN CHAIRING THE MEETING

INAUGRATION OF WEBSITE FOR OVERSEAS PAKISTANI

33

Federal Ombudsman of Pakistan inaugurated First One window Facilitation Desk at BBIA, Islamabad

Group Photo at BBIA,Islamabad

34

Federal Ombudsman of Pakistan inaugurated Second One window Facilitation Desk at AIIA, Lahore

Group Photo at Lahore Airport

35