Manual Hypermedia HG4000

Hypermedia HG-4000
Product Manual
3U and 6U Cellular / VoIP Gateways
Release 5.3 (October 2013)
Hypermedia Systems Ltd.

2b, Professor Bergman St., Rabin Science Park,
Rehovot, 7670504, Israel
Telephone: (+972)-77-4445000
Fax: (+972)-8-936-3066
For general inquiries: info@hyperms.com
For sales inquiries: sales@hyperms.com
For Technical Support: support@hyperms.com
Web site: http://www.hyperms.com/
PROPRIETARY AND CONFIDENTIAL

Copyright 2013 by Hypermedia Systems Ltd. All rights reserved.
No part of this document may be reproduced, transmitted or copied in any form or by any
means- graphic, electronic, or mechanical, including photocopying, typing or information
retrieval systems- without the express written permission of Hypermedia Systems Ltd.

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Hypermedia System
Hypermedia Systems Ltd. LICENSE AGREEMENT AND WARRANTY

IMPORTANT READ CAREFULLY
This Hypermedia Systems Ltd. License Agreement (the "AGREEMENT") is a legal agreement between you
(either an individual or a single entity) and Hypermedia Systems Ltd. for the product accompanying this
AGREEMENT. The product includes computer software, associated media and printed materials, and may
include "online" or electronic documentation (the "SOFTWARE"). The PRODUCT may also include hardware (the
HARDWARE). The SOFTWARE and the HARDWARE are referred to, collectively, as the PRODUCT.
BY INSTALLING AND/OR USING THE PRODUCT YOU AGREE TO BE BOUND BY THE TERMS OF THIS
AGREEMENT.
IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, PROMPTLY ERASE ALL COPIES OF THE
SOFTWARE IN YOUR POSSESSION, AND RETURN THE SOFTWARE AND ANY ACCOMPANYING
HARDWARE TO THE PLACE FROM WHICH YOU OBTAINED IT.
COPYRIGHT.
All title and copyrights in and to the PRODUCT are owned by Hypermedia Systems Ltd. The PRODUCT is
protected by copyright laws and international copyright treaties, as well as other intellectual property laws and
treaties.
GRANT OF LICENSE FOR THE SOFTWARE.
The SOFTWARE is licensed, not sold. Hypermedia Systems Ltd. grants to you a non-exclusive, non-transferable,
royalty-free right to install and use the SOFTWARE, provided that the SOFTWARE will be used by a single
person on a single computer and for personal non-commercial, internal use only. If accompanied by a proof-ofpurchase document specifying "site license," "company license," or any other multiple-user type license scheme,
then the terms of that document shall override this single-user restriction. Any rights not expressly granted herein
are retained by Hypermedia Systems Ltd.
OTHER RESTRICTIONS.
This AGREEMENT is your proof of license to exercise the rights granted herein and must be retained by you.
You may not rent, lease, reverse engineer, decompile, modify, or disassemble the PRODUCT, or create
derivative works based on the PRODUCT.
LIMITED HARDWARE WARRANTY
The HARDWARE is protected against defects in material and workmanship, under normal use, for one (1) year
from the original purchase date.
If the HARDWARE fails to perform within the abovementioned warranty period, you must return the PRODUCT to
Hypermedia Systems Ltd. and prepay any shipping charges, export taxes, custom duties and taxes, or any
charges associated with transportation of the Product. In addition, you are responsible for insuring the PRODUCT
shipped or returned and assume the risk of loss during shipment.
All returned PRODUCTS must be accompanied by a description of the problem, a proof of the place and date of
purchase, and the original shipping and packing materials.
Hypermedia Systems Ltd. shall, at its sole discretion, either repair the PRODUCT or replace it with a product of
the same functionally. Replacement products may be refurbished or contain refurbished materials. If Hypermedia
Systems Ltd. cannot repair or replace the PRODUCT, Hypermedia Systems Ltd. will refund the depreciated
purchase price of the PRODUCT.
This limited warranty does not apply to any PRODUCT not purchased from Hypermedia Systems Ltd., or from a
Hypermedia Systems Ltd. authorized reseller, or on which the serial number has been removed or defaced. This
limited warranty also does not cover any PRODUCT that has been damaged or rendered defective as a result of
(a) improper transportation or packing when returning the PRODUCT to Hypermedia Systems Ltd.; (b) use of the
PRODUCT other than in accordance with its instructions, or other misuse or abuse of the PRODUCT; (c)
modification of the PRODUCT; (d) service by anyone other than a Hypermedia Systems Ltd.-approved agent; (e)
unusual physical or electrical stress or interference, failure or fluctuation of electrical power, lightning, static
electricity, improper temperature or humidity, fire, or acts of God.
The maximum liability of Hypermedia Systems Ltd. under this limited warranty is limited to the purchase price of
the PRODUCT covered by the warranty.

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Hypermedia System
Hypermedia Systems Ltd. reserves the right to refuse PRODUCTS (i) that are not covered by the warranty; or (ii)
for which there is no problem found. Such PRODUCTS shall be returned to the purchaser at purchasers
expense.
DISCLAIMER.
EXCEPT AS EXPRESSLY STATED ABOVE OR AS REQUIRED BY LAW, Hypermedia Systems Ltd.
DISCLAIMS ANY WARRANTY FOR THE PRODUCT. THE PRODUCT IS PROVIDED "AS IS" WITHOUT
REPRESENTATION OR WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING,
WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, OR NONINFRINGEMENT. Hypermedia Systems Ltd. ASSUMES NO RISK ARISING
OUT OF THE USE OR PERFORMANCE OF THE PRODUCT.
NO LIABILITY FOR CONSEQUENTIAL DAMAGES.
IN NO EVENT SHALL Hypermedia Systems Ltd., ITS AGENTS OR ITS SUPPLIERS BE LIABLE FOR ANY
DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, SPECIAL OR OTHER
CONSEQUENTIAL OR INCIDENTAL DAMAGES; DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING
DIRECTLY OR INDIRECTLY OUT OF THE USE OF OR INABILITY TO USE THE PRODUCT, EVEN IF
Hypermedia Systems Ltd. HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or
incidental damages, the above limitation may not apply to you.
U.S. GOVERNMENT RESTRICTED RIGHTS.
For purchases made in the United States: The SOFTWARE and any accompanying documentation are provided
with restricted rights. Use, duplication or disclosure by the Government is subject to restrictions as set forth in
subparagraph (b) (3) and (c) (1) (ii) of The Rights in Technical Data and Computer Software clause at DFARS
252.227-7013 or subparagraphs (c) (1) and (2) of the Commercial Computer Software-Restricted Rights at 48
CFR 52.227-19, as applicable.
AMENDMENTS.
Hypermedia Systems Ltd. may amend these terms and conditions at any time by posting a notice on one or more
of its websites. Your continued use of the PRODUCT shall constitute your acceptance of such amended terms.
Accordingly, we urge you to visit our websites periodically to review the current and effective terms and
conditions for use of our products. Certain provisions of these terms and conditions may be superseded by
expressly designated legal notices or terms outlined on our websites.
GOVERNING LAW.
This AGREEMENT and any and all claims relating to the PRODUCT shall be governed by the laws of the State
of Israel, without regard to or application of choice of law or principles, and the courts of Tel-Aviv Jaffa shall have
sole and exclusive jurisdiction over any dispute arising in connection with this Agreement and/or the use of the
PRODUCT.
NO WAIVER.
No delay or failure to take action under these terms and conditions will constitute a waiver by Hypermedia
Systems Ltd. unless expressly waived in writing by a duly authorized officer of Hypermedia Systems Ltd.

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Table of Contents
Table of Contents
Before You Begin ........................................................ x
1
Hardware and Installation .................................... 1
1.1 Overview .......................................................................................2

1.1.1 Contents of Package ........................................................................................ 2
1.2 Safety Information ........................................................................3

1.3 System Components ....................................................................4
1.4 Typical Board Configurations......................................................5
1.4.1 Standard Series ................................................................................................ 6
1.4.2 Heavy-Duty Series ........................................................................................... 7
1.5 Installation ....................................................................................9

1.5.1 Pre-Installation Preparations ............................................................................ 9
1.6 Cable Connections .....................................................................10

1.6.1 Standard Gateway - Hybrid Based (HBN, HBS and HBD) ............................. 10
1.6.2 Heavy-Duty Gateway PC Based (MC, MG+SU) .......................................... 13
1.6.3 Router Settings RO 1.X ............................................................................... 16
1.7 Inserting the SIM Cards and Antennas .....................................20

1.7.1 Inserting the SD Card (Standard Gateway) .................................................... 21
1.8 Powering Up and LEDs .............................................................. 22

1.8.1 Powering Up ................................................................................................... 22
1.8.2 LEDs............................................................................................................... 23
HMC Quick Start ................................................. 29
2.1 Installation .................................................................................. 30

2.2 Start-up and Initial Connection.................................................. 32
2.3 Save, Backup and Restore......................................................... 35
2.3.1 Save All .......................................................................................................... 35
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2.3.2 Save All Settings on Cards ............................................................................. 35

2.3.3 Backup/Restore .............................................................................................. 35
Configuring a Cellular Card ............................... 37
3.1 Cellular Card and System Terminology ....................................38

3.2 Volume Settings ......................................................................... 39
3.3 Media Connections.....................................................................40
3.3.1 Associating/Linking Cellular Channels ........................................................... 40
3.3.2 Auto Linking.................................................................................................... 42
3.3.3 Unlinking Cellular Allocations ......................................................................... 42
3.4 PIN Codes ................................................................................... 43

3.5 MSN Values ................................................................................. 44
3.6 Reset ........................................................................................... 45
3.7 Information Screens ...................................................................46
3.7.1 Module Info..................................................................................................... 46
3.7.2 Serial Numbers ............................................................................................... 46
3.8 Locks ........................................................................................... 47

3.9 SIM Select ................................................................................... 48
3.10 SIM Counters .............................................................................. 50
3.11 SIM Auto Manage........................................................................ 51
3.12 Call Counter Steps .....................................................................52
3.13 CLI Blocking ............................................................................... 53
3.14 Call Limits ................................................................................... 54
3.15 Cell Selection .............................................................................. 55
3.16 Settings ....................................................................................... 57
3.17 Network Parameters ...................................................................58
3.18 USSD SIM Balance .....................................................................59
3.19 Monitoring Cellular Cards .......................................................... 60
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Table of Contents
3.19.1 All Cells ....................................................................................................... 60

3.19.2 Reception .................................................................................................... 61
3.19.3 Status .......................................................................................................... 62
Configuring the VoIP Card ................................. 63
4.1 VoIP Media Connection .............................................................. 64

4.1.1 Associating/Linking VoIP Channels ................................................................ 64
4.1.2 Unlinking VoIP Allocations.............................................................................. 66
4.2 VoIP Settings .............................................................................. 67

4.3 VoIP Management Features ....................................................... 70
4.3.1 IP Filters ......................................................................................................... 70
4.3.2 DDI Filters (Direct Dial-in)............................................................................... 72
4.3.3 Dial Filters ...................................................................................................... 73
4.3.4 Call Routing .................................................................................................... 74
4.3.5 Phone2Net Dial Plan ...................................................................................... 75
4.3.6 DDI Blocking................................................................................................... 76
4.3.7 Cause Codes.................................................................................................. 77
4.4 Monitoring VoIP Cards ............................................................... 78

4.4.1 Reviewing the VoIP Card Information ............................................................ 78
4.4.2 Controlling VoIP Line Activity ......................................................................... 79
4.4.3 VoIP CDRs ..................................................................................................... 80
4.4.4 Deciphering the VoIP CDR File ...................................................................... 81
Configuring LCR ................................................. 83
5.1 Overview ..................................................................................... 84

5.2 Activating LCR ............................................................................ 85
5.3 Linking to LCR ............................................................................ 87
5.3.1 Linking from a Media Branch .......................................................................... 87
5.3.2 Linking from the LCR Branch ......................................................................... 89
5.3.3 Editing a Target Link....................................................................................... 90
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Hypermedia System
5.3.4 Breaking a Link (Unlink) ................................................................................. 91
5.4 Groups ........................................................................................ 92

5.4.1 Creating a Group ............................................................................................ 92
5.4.2 Using the Default Group Settings ................................................................... 93
5.5 Resource Map ............................................................................. 94

5.5.1 Sample Assignment........................................................................................ 94
5.5.2 Assigning LCR Resources.............................................................................. 95
5.6 Rules ........................................................................................... 97

5.6.1 Creating a Rule .............................................................................................. 97
5.6.2 Deleting a Rule ............................................................................................... 98
5.7 Filters .......................................................................................... 99

5.8 Advanced Call Routing ............................................................ 101
5.8.1 Modifying the Existing ACR Number List ...................................................... 101
5.8.2 Creating a New ACR Number List File ......................................................... 102
5.8.3 ACR Rules.................................................................................................... 103
5.9 CDR ........................................................................................... 106

5.9.1 Enabling Collection of CDR .......................................................................... 106
5.9.2 Downloading a CDR File .............................................................................. 107
5.9.3 Deciphering the CDR File ............................................................................. 107
Managing via the HMC...................................... 109
6.1 Number Filters .......................................................................... 110

6.2 Scheduler .................................................................................. 112
6.2.1 Switch SIM per Slot ...................................................................................... 112
6.2.2 Switch SIM per System ................................................................................ 114
6.2.3 Reset SIM Counter ....................................................................................... 115
6.2.4 Set Multi SIM ................................................................................................ 117
6.2.5 VoIP Channels ............................................................................................. 119
6.2.6 Manual Command ........................................................................................ 120

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Table of Contents
Console Suite and Other Tools ....................... 123
7.1 Console Suite ........................................................................... 124

7.1.1 CDR Console ............................................................................................... 124
7.1.2 Log Console ................................................................................................. 125
7.1.3 Decoding Logs ............................................................................................. 126
7.1.4 Service Console ........................................................................................... 134
7.2 Hypermedia Gateway Server List ............................................ 135

7.2.1 Adding a New Server.................................................................................... 135
7.2.2 Accessing Other Tools via the Server List .................................................... 136
Troubleshooting................................................ 137

ix
Hardware and Installation

Before You Begin
Before You Begin

Conventions
The following symbols have been inserted on the left hand side of the operating
instructions in order to make it easier for the User to perform procedures:
Symbol
Description
Note:
Information given in a note describes how the System functions or

provides a tip on how best to use it.
Caution:
Information given in a message labeled caution refers to the safe

operation of the System and provides warnings where the possibility
for loss of data or damage to the equipment exists.
Danger:
Information given in a message labeled danger warns of possible

hazard to personnel and extreme hazard to the System.
Notice
Information given in this document is subject to change without any notice.

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Hypermedia System

Note: Hardware and installation vary depending upon the features included with the
Hypermedia Gateway system. Skip the sections that do not apply to your system.
This chapter contains:
Contents of Package (section 1.1.1)
Safety Information (section 1.2)
System Components (section 1.3)
Typical Board Configurations (section 1.4)
Pre-Installation Preparation (section 1.5.1)
Router Settings RO 1.X (section 1.6.3)
Inserting the SIM Cards (section 1.7)
Powering Up and LEDs (section 1.8)

1

Overview
1.1 Overview
The HyperGateway family of scalable platforms empowers cost-effective corporate
telephony over fixed, cellular and IP networks. HyperGateway systems provide
integrated voice communications for both on-site and remote users of small-to-large
enterprises. Acting as legacy PBX VoIP enablers, the flexible systems are easily
expanded to meet evolving corporate telephony needs over time.
The Hypermedia Gateway unit is a 19" x 6U or 19" x 3U rack-mountable box that
connects to the local PBX or network via a PRI card or VoIP card. It also connects
to the cellular network via up to 8 cellular cards, each card with 4 modules of
cellular channels. The system enables any combination of connectivity between its
various interfaces.
1.1.1 Contents of Package

Depending upon configuration, the package should contain some or all of the
following:
The Hypermedia Gateway unit
Ethernet cables
1 or 2 power cords, depending upon the configuration
1 to 8 indoor antennas, depending upon the configuration
Hypermedia Software CD-ROM
The warranty certificate
1 SD card (standard gateway)

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Hypermedia System
1.2 Safety Information

Hypermedia Gateway works with a nominal mains supply voltage of 110 240V
AC. Hazardous voltages are present inside of this equipment. Some of the parts can
also have high operating temperatures.
To avoid injury and prevent equipment damage, observe the following safety
precautions:
Installation, service, and maintenance of the Hypermedia Gateway should be

done by qualified technicians only.
Do not connect the Hypermedia Gateway to any power source other than the
indicated nominal source.
The power supply cord must be connected to a socket with a valid ground. This
equipment should only be used in buildings with proper safety ground.
When connecting the equipment, first, ensure that the ground connection is
connected to the rack ground or building ground.
When disconnecting the equipment, disconnect the ground connection last.
Opening the housing may be dangerous and invalidates the warranty. Only a
qualified technician should open the housing. Before opening, disconnect the
power cable from the equipment.
The Hypermedia Gateway complies with all necessary safety standards.

Equipment connected to the Hypermedia Gateway must also comply with the
applicable safety standards.
The packaging is designed to protect against mechanical damage and should be

stored. Do not ship equipment unless it is properly packed in its original
wrapping and shipping containers.
Make sure that the equipment top and bottom are not blocked to air movement.
Leave 1U under and on top of the equipment for proper ventilation.
Do not operate the Hypermedia Gateway in close proximity to potentially

hazardous areas. These includes areas such as, but not exclusively, fuel stations,
fuel depots, chemical works or during blasting.
The operation of radio transmitters, which includes cellular engines, can impair
the function of medical devices that have not been properly shielded. Please ask
the advice of your doctor or the manufacturer of the medical device.
To avoid moisture condensation, allow time for the unit to adapt to the ambient
temperature before switching it on.

3

System Components
1.3 System Components

The HG-4000 Gateway comes in two main series:
Standard based on an embedded CPU and is designed for the enterprise user.
Heavy-Duty based on a PC board and is designed for the VoIP call operator.
The Hypermedia Gateway is a 19" 6U or 19" 3U rack-mount unit that

connects to the local PBX or network. The system enables any combination of
connectivity between its PRI and cellular interfaces (VoIP and BRI are
optional).
The unit is built of a backplane and slots for the system boards, as described in
the following Table 1. The placement of the boards varies according to product
configuration.
The unit contains a single power supply module. A dual power supply module
is also available.
Depending upon system configuration, the Hypermedia Server is an application

that is embedded on the HBN, HBS, HBD or on the PC1/2 board. The
Hypermedia Server is controlled and managed by the browser-based
Hypermedia Management Console.
The Hypermedia Management Console (HMC) is used by the system

administrator for remote configuration and monitoring of the Hypermedia
Gateway system. It connects to the gateway using TCP/IP and is accessed via a
standard WEB browser.

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Hypermedia System
1.4 Typical Board Configurations

The placement of the HG-4000 boards varies according to the product series. The
names and function of the boards is described in the following Table 1.
Table 1. HG-4000 Boards and Function
Board Name
Description
Standard Gateway's Boards
HBN, HBD, HBS
These Hybrid boards provide the gateway management

function as well as VoIP functionality. Optionally, these
cards can also support PRI functionality. The HBD supports
dual PRI ports and the HBS supports a single PRI port.
Heavy-Duty Gateway's Boards
PC1/PC2
The PC board runs the HyperGateway Server along with one

of the following boards: MC, SU or MG.
MC1.0, MC1.1, MC1.2
These boards provide support for VoIP functionality (MC1.0)

and the PRI connectivity function (MC1.1, MC1.2). Installed
on PC-based systems. The MC1.2 card supports dual PRI
ports and the MC1.1 card supports a single PRI port.
SU
This board provides support for VoIP functionality (32 ports)

in 3U form board along with MG2.1
MG 2.1
This board contains a media matrix, and is used with an SU

board.
MG1.2
This board provides support for VoIP functionality where 72

ports expansion is required. It also contains a media matrix.
Cross-Gateways Boards
CG41/CC41/CU41
CG41 for GSM, CC41 for CDMA and CU41 for UMTS is a
single-slot board that enables four (4) inbound and outbound
cellular voice calls for the various cellular networks.
RO 1.X
This is an embedded router board
S-HUB
This board provides SIM server connectivity

5

Typical Board Configurations
1.4.1 Standard Series

1.4.1.1 3U Standard Gateway, up to 12 ports, SIP or H.323
CG Boards
3U
HBN Board
Router Board
Power Supply
Figure 1. 3U Standard Gateway (up to 12 ports)

1.4.1.2 6U Standard Gateway, up to 32 ports, SIP
CG Boards
Router Board
Power Supply
6U
HBN Board
Figure 2. 6U Standard Gateway (up to 32 ports)

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Hypermedia System
1.4.2 Heavy-Duty Series

1.4.2.1 6U Heavy-Duty, 32 ports PC + MC, SIP or H.323
CG Boards
Router Board
Power Supply
6U
MC Board
PC Board
Figure 3. 6U Heavy-Duty (32 ports)

1.4.2.2 6U Heavy-Duty, up to 32 ports PC +SU, SIP or H.323
CG Boards
Power Supply
Router Board
6U
PC Card
SU Board
MG Board
Figure 4. 6U Heavy-Duty (up to 32 ports)

7

Typical Board Configurations
1.4.2.3 6U Heavy-Duty, expandable up to 72 ports PC+MG, SIP or H.323

CG Boards
Router Board
Power Supply
6U
PC Card
MG Board
Figure 5. Heavy-Duty (expandable up to72 ports)

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Hypermedia System
1.5 Installation
Note: Installation varies depending upon the boards included with the Hypermedia
Gateway system. Skip the sections that do not apply to your system.
1.5.1 Pre-Installation Preparations

1. Install the Hypermedia Gateway in a 19 rack. Depending upon the physical
configuration, the unit requires a height of either 3U or 6U. In addition, we
recommend: the following
Avoid installing the device near computer rooms, computer monitors,

electrical cabinets, metal objects, and windows with fold aluminum sheet.
Perform a cellular signal check before mounting the system. This can be
done by checking the Signal Strength and the Bit Error Rate ratio on another
mobile phone's display from the same operator and system.
Ensure that the device is protected against direct sunlight and heat. This
increases both the reliability of the operation as well as its service life.
The provided antennas are for indoor use only. RF combiners and external
antennas are sold separately.
The cables to the devices should be installed so that they do not cause any
physical risk. Power cables should be installed separate from the signal
cables.
2. Depending upon the configuration of your system, verify that you have some or
all of the following:
an Ethernet or WAN socket with a fixed IP address
a spare card in your PBX
SIM cards from your GSM operator. One SIM card is required for each
GSM channel
3. To configure the Router, get the following information from your Internet
Service Provider:
WAN IP Address
Subnet Mask, and WAN Gateway
Note:
The RO 1.X default LAN IP address for the Hybrid-Based Gateway is
192.168.9.254
The RO 1.X default LAN IP address for the PC-Based Gateway is

192.168.0.1

9

Cable Connections
1.6 Cable Connections

There are two types of connections:
Standard Gateway Hybrid based (HBN, HBS, HBD)
Heavy-Duty Gateway PC Based (MC, MG+SU)
1.6.1 Standard Gateway - Hybrid Based (HBN, HBS and HBD)
Figure 6. HG4000 - HBN Connection Settings

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Hypermedia System
Figure 7. HG-4100 - HBS Connection Settings

11

Cable Connections
Figure 8. HG-4200 - HBD Connection Settings

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Hypermedia System
1.6.2 Heavy-Duty Gateway PC Based (MC, MG+SU)
Figure 9. HG-4000 PC-MC Connection Settings

13

Cable Connections
Figure 10. HG-4000 PC-SU+MG Connection Settings

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Hypermedia System
Figure 11. HG-4000 PC + MG Connection Settings

15

Cable Connections
1.6.3 Router Settings RO 1.X

The RO 1.X board is an Ethernet Broadband Router with NAT network address
translation technology. It enables the Hypermedia Gateway to connect to a public IP
and to operate behind firewalls equipped with Network Address Translation (NAT).
Note: A router exists only on VoIP enabled gateway.
1.6.3.1 Standard Gateway (HBN, HBS, HBD) Router Setup

1.6.3.1.1 Assigning a Static WAN IP address (Public IP address)
Setting-up the RO 1.X board requires proper configuration of the computer network
settings. The default LAN IP address of the RO 1.X is 192.168.9.254 and the default
subnet mask is 255.255.255.0. These addresses cannot be changed. If changed,
connection with the Gateway will be lost.
If the TCP/IP environment of your computer has not yet been configured, refer to
configuring your PCs to connect to one of the free LAN ports of the RO 1.X board.
Configure your computers to automatically obtain TCP/IP settings from the DHCP
server embedded in the RO 1.X.
1.6.3.1.2 Start-up and Login
1. While connected to a free LAN port, activate your web browser and type in the
IP address of the RO 1.X / DIR-100 into the Address field and press Enter.
The default LAN IP address of the RO 1.X / DIR-100 is 192.168.9.254
2. After the connection is established, the logon screen opens. To log in as an

administrator, enter the username of admin and the password
hypergateway".
3. Click the Log In button. The Setup Wizard screen appears.

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Hypermedia System
4. Click on Manual Internet Connection Setup. The following screen appears.
5. Fill in the Public IP address information provided by your ISP.

6. Fill in the Subnet Mask, ISP Gateway address and Primary DNS address
(optional).
7. Click Save Settings.

17

Cable Connections
1.6.3.2 Heavy-Duty Gateway (PC Based) Router Setup

1.6.3.2.1 Assigning a Static IP address (Public IP address)
Setting-up the RO 1.X board requires proper configuration of the computer network
settings. The default LAN IP address of the RO 1.X is 192.168.0.1 and the default
subnet mask is 255.255.255.0. These addresses cannot be changed. If changed,
connection with Gateway will be lost and the default values are used in this manual.
If the TCP/IP environment of your computer has not yet been configured, refer to
configuring your PCs to connect to one of the free LAN ports of RO 1.X board.
Configure your computers to automatically obtain TCP/IP settings from the DHCP
server embedded in the RO 1.X.
1.6.3.2.2 Start-up and Login
1. While connected to a free LAN port, activate your web browser and type in the
IP address of the RO 1.X into the Address field and press Enter. The default
IP address of the RO 1.X is 192.168.0.1.
2. After the connection is established, the logon screen appears. To log in as an

administrator, enter the username admin and the password hypergateway".
3. Click the Log In button. The Setup Wizard screen appears.

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Hypermedia System
4. Click on Manual Internet Connection Setup. The following page appears.
5. Fill in the Public IP address information provided by your ISP.

6. Fill in the Subnet Mask, ISP Gateway address and Primary DNS address
(optional).

19

Inserting the SIM Cards and Antennas
1.7 Inserting the SIM Cards and Antennas

1. Insert the GSM SIM Cards. One SIM card for each cellular channel.
The front SIM ports are spring loaded. Slide the SIM card into the slot until it is
held in place. Press the SIM card until it pops out to remove.
Figure 12. SIM Card Slots

Note: Some versions of the CG board have SIM drawers. Push the small yellow button for
the SIM drawer to exit. Remove the SIM drawer, place the SIM card in the SIM drawer and
replace the SIM drawer.
SIM Card
SIM Drawer
Yellow button for drawer
Figure 13. SIM Drawers

If more than four cellular channels are used, insert the additional required SIM
cards into the CG boards multi-SIM extender:
a.
Pull out the CG board.
Multi-SIM
Extender
Antenna Socket
Figure 14. CG Card with a 12 Multi-SIM Extender

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Hypermedia System
b.
Slide back and pull up the SIM socket.
Caution: Do not use force on the SIM sockets.
c.
Slide in the SIM cards.
d.
Lock the SIM sockets.
2. Install the antennas. Each cellular card requires one antenna.

a.
Locate the antenna socket (see Figure 14).
b.
Fasten the antenna using the SMA connector. Do not use excess force.
c.
Tether all cables securely. Tethering helps prevents breakage of connectors

and damage to cellular cards.
Caution: The antennas are for indoor use only. The antennas will be irreversibly damaged
if placed outdoors.
d.
Place the antenna indoors, where the reception level is high.
e.
Optionally, to improve reception, place the magnetic back of the antenna on

a metal plate larger than 20 x 20 cm.
1.7.1 Inserting the SD Card (Standard Gateway)

The Gateway saves Call Detail Records (CDRs) on a Secure Digital (SD) flash
memory card that is supplied by Hypermedia. If CDRs are required, the SD card
should be inserted.
Insert the SD card into the SD port of the HBN/HBS/HBD card.
Figure 15. SD Card and Port

Note: CDRs are displaced on a FIFO basis.

21

Powering Up and LEDs
1.8 Powering Up and LEDs

1.8.1 Powering Up
1. Turn on the unit. The power panel is located at the top right corner of the
system.
Figure 16. Power Panel

Note: Redundant power supplies are optional. When installed, if one fails, or if the system
is powered up with just one power supply, an alarm will sound. To stop the alarm, press the
Alarm Reset button at the top left of the panel.
2. Check the LEDs:
For HBN, HBS and HBD LEDs, see Table 2
For PC Board status LEDs, see Table 3
For MC Board Status LEDs, see Table 4
For SU Board Status LEDs, see Table 5
For MG Board Status LEDs, see Table 6
For Cellular Card Green SIM LEDs, see Table 7
For RO 1.X Board Status LEDs, see Table 8

22
Hypermedia System
1.8.2 LEDs
Following are explanations of LED behavior for each of the Hypermedia Gateways
cards.
Table 2. HBN LEDs
State
Explanation
HBN Status LEDs
Main ETH
Yellow
LAN Traffic
Green
LAN Connection
Media ETH
Yellow
LAN Traffic
Green
LAN Connection
Red Led - ERR

Blinking
Board Error:
Short blinks are usually due to a
configuration error
A 50% duty cycle usually means a
hardware failure
Yellow Led - RDY

Off
Power is OFF
Short Blink
Board Ready
Fast Blink
Maintenance mode
Green Led - RX
On
Internal Communication
Yellow Led - TX
On
HBS and HBD PRI LEDs

Green Led
On
Blinking
PRI connection OK
Powering- On
Yellow Led
On / Blinking
Connection Error

23

Table 3. PC Board status LEDs

State
Explanation
LAN 1
Yellow
LAN Traffic
Green
LAN Connection
Yellow
LAN Traffic
Green
LAN Connection
LAN 2
Red Led - ERR

Blinking
Board Error
Yellow Led - RDY

Off
Power is OFF
Short Blink
Board Ready
Fast Blink
Maintenance mode
Green Led - HDD

On
HD Activities
Yellow Led - Status

On

24
Internal communication
Hypermedia System
Table 4. MC Board Status LEDs

State
Explanation
MC1.0 Status LEDs
SVC ETH
Yellow
LAN Traffic
Green
LAN Connection
Media ETH
Yellow
LAN Traffic
Green
LAN Connection
Red Led - ERR

Blinking
Board Error
Yellow Led - RDY

Off
Power is OFF
Short Blink
Board Ready
Fast Blink
Maintenance mode
Green Led - RX
On
Yellow Led - TX
On
MC1.1 and MC1.2 PRI LEDs

Green Led
On
Blinking
PRI connection OK
Powering- On
Yellow Led
On / Blinking
Connection Error

25

Table 5. SU Board status LEDs

State
Explanation
MAIN ETH
Yellow
LAN Traffic
Green
LAN Connection
MEDIA ETH
Yellow
LAN Traffic
Green
LAN Connection
Table 6. MG1.2 / MG 2.1 Board Status LEDs

State
Explanation
ETHERNET
ACT
LAN Traffic
Link
LAN Connection
Red Led - ERR

Blinking
Board Error:
Short blinks are usually
due to a configuration error
A 50% duty cycle usually
means a hardware failure
Yellow Led - RDY

Off
Power is OFF
Short Blink
Board Ready
Fast Blink
Maintenance mode
Green Led - RX
On
Yellow Led - TX
On

26
Hypermedia System
Table 7. Cellular Card LEDs Status

State
Explanation
Red - On
Board Error
Yellow - Short blink
Board Ready
SIM Cards - Green LED :

Flashing
A SIM card is not installed in this channel or

the port is still being initialized.
LED is off
No reception; the channel is not registered to

a cellular network.
Short blink
Stand by; the channel is registered but no call

is in progress.
Long blink
User is either dialing out or receiving a call on

this channel.
Steady on
In use. A call is in progress.
Table 8. RO 1.X Board Status LEDs

State
Explanation
Power Led - On
Router is powered on
WAN Led
Connection is established
On
Link established
Blinking
Network activity
Off
No link
LAN Led 1-4

On
Link established
Blinking
Network activity
Off
No link

27

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28
Hypermedia System
HMC Quick Start
HMC Quick Start

Use the Hypermedia Management Console (HMC) to configure and monitor a
Hypermedia Gateway from a remote location. Access to the Gateway is over TCP/IP
using a standard version of Internet Explorer.
Installation (section 2.1)
Start-up and Initial Connection (section 2.2)
Save, Backup and Restore (section 2.3)

29
HMC Quick Start

Installation
2.1 Installation
To install the Hypermedia Management Console program:
1. Ensure that the computer matches the following minimum system requirements:
Windows XP, Vista, Windows 7 or 8
Internet Explorer 7 or above
2. Ensure that you have access to the installation file. It is included with the
Hypermedia Gateway CD-ROM.
Figure 17. Hypermedia Gateway CD-ROM

The installation file-name begins with the letters HMC and ends with the extension
.exe. The specific name depends on the type of installation.
3. Double-click the file HMCxxx-xxx.exe file. The Setup program starts.
Figure 18. Setup Welcome Screen

4. Click Next. The License Agreement is displayed.
30
Hypermedia System
HMC Quick Start
5. To continue, you must accept the terms of the agreement. Click I accept the
agreement and click Next. The Select Destination Location window is
displayed.
6. Define the location where the program files will be installed. The default
location is "C:\ProgramFiles\Hypermedia". Click Next. The Select Start Menu
Folder is displayed.
7. Define the name of the program group that will be added to the Start Menu. The
default name is Hypermedia. Click Next. The Additional Tasks window is
displayed.
8. Optionally, select the checkbox to create a Desktop shortcut. Click Next. The
Ready to Install window is displayed.
Figure 19. Setup Ready to Install Screen

9. Click Install. The installation process begins. A progress bar reports on the
progress of the installation.
10. After the installation is complete, click Finish. The installation program creates
a program group in the Start menu and, optionally, a Desktop shortcut.
Figure 20. Setup Finish Screen

31
HMC Quick Start

Start-up and Initial Connection
2.2 Start-up and Initial Connection

To run the Hypermedia Management Console:
1. Click the Windows Start button > Programs > Hypermedia. The Hypermedia
program group expands.
2. Click Hypermedia Management Console. The program opens in the default
browser.
Figure 20. HMC Connection Screen

3. Click the warning bar at the top of the screen and, from the dropdown menu,
click Allow Blocked Content. Confirm your choice by clicking Yes at the
confirmation message.
Figure 21. HMC Connection Screen

Note: To avoid recurring displays of the warning bar, from the menu bar click Tools >
Internet Options > Advanced > Allow active content to run in files on My Computer.

32
Hypermedia System
HMC Quick Start
4. Enter the IP address:

a.
Expand the Configure branch.
b.
Expand the Server Settings branch.
c.
Select IP address. The Server Address screen is displayed.
d.
Enter the IP address and click Apply Settings
Figure 22. HMC Server Address Screen

Note: If the Gateway is located behind a firewall, enable traffic on TCP ports 8878, 8879,
80 and 22. Contact the network administrator for details.
Note: The IP address setting above does not affect the gateways address but only defines
the IP address to which HMC will attempt to connect.
5. Either press F5 or click the browsers Refresh button. The authorization screen
is displayed.
Figure 23. HMC Login Authorization Request

Note: The default password is admin.

33
HMC Quick Start

Start-up and Initial Connection
6. Enter the password and click Submit. A confirmation message is displayed

which indicates that you have successfully connected to the Hypermedia
Gateway. The Connection State screen is displayed.
Figure 24. HMC Connection State Display

A list of all services will be displayed, including their versions and current
activation/installation state.

34
Hypermedia System
HMC Quick Start
2.3 Save, Backup and Restore

2.3.1 Save All
Use the configuration branch to permanently save all the configuration settings in
the HyperGateway.
Figure 25. Save All Settings configuration branch
2.3.2 Save All Settings on Cards

Use this option to permanently save all the configuration settings in the Hypermedia
Gateway. This process might take up to 60 seconds.
2.3.3 Backup/Restore
Use this option to download the entire configuration of the gateway to your PC. The
downloaded backup file can then be uploaded by preforming a system restore.
Figure 26. Backup and Restore

35
HMC Quick Start

Save, Backup and Restore

36
Hypermedia System
Configuring a Cellular Card

Cellular Card and System Terminology (section 3.1)
Volume Settings (section 3.2)
Media Connections (section 3.3)
PIN Codes (section 3.4)
MSN Values (section 3.5)
Reset (section 3.6)
Information Screens (section 3.7)
Locks (section 3.8)
SIM Select (section 3.9)
SIM Counters (section 3.10)
SIM Auto Manage (section 3.11)
Call Counter Steps (section 3.12)
CLI Blocking (section 3.13)
Call Limits (section 3.14)
Cell Selection (section 3.15)
Settings (section 3.16)
Network Parameters (section 3.17)
USSD SIM Balance (section 3.18)
Monitoring Cellular Cards (section 3.19)

37

Cellular Card and System Terminology
3.1 Cellular Card and System Terminology

A cellular card has 4 modules, each of which can have 1 to 4 SIM holders.
Therefore, each card can hold up to 16 SIM cards. The Hypermedia Gateway can
include several cards.
The first SIM cards of each module are loaded into the spring-loaded SIM port from
the front of the Cellular Card.
Additional
SIM cards
Spring-loaded
SIM ports
Some parameters can be applied either to specific SIM cards, or to specific modules,
or to the entire cellular card, or to all the cards in the system.

38
Hypermedia System
3.2 Volume Settings

Use Volume Settings to adjust a cellular modules audio level. This can be done for
each of the cellular modules on a Hypermedia Gateway.
To adjust the audio level:
1. From the Cellular Cards branch of the HMC navigation pane, click the Volume
Settings sub-branch. The Volume Settings screen is displayed.
Note: Hypermedia recommends not adjusting these
Figure 27. HMC Volume Settings Screen

2. If more than one slot is displayed, select a specific Cellular Card. The Volume
Settings screen of that cellular card is displayed.
3. To increase the volume, move the slider to the right. Each module includes two
sliders:
In
In adjusts the volume heard by the party on the PBX (or local network) side of
the conversation.
Out
Out adjusts the volume heard by the remote party.

Note: Changes to volume are saved automatically. The message New volumes set
successfully is displayed.
4. Select or clear the Echo Canceller checkbox. There are several causes for the
echo effect. Selecting Echo Canceller minimizes or cancels the echo effect.
5. After selecting the Echo Canceller mode (from the HMC navigation pane), click
the Save/Load branch and then click Save All Settings.
39

Media Connections
3.3 Media Connections

Use the Media Connection screen to configure the connections from the channels of
a Cellular card to other cards and channels in the system, including PRI and VoIP.
Connections can be either static or dynamic, as in the case of LCR.
For example, you can assign each cellular channel to a specific E1 channel. In this
case, every time there is an incoming call from a specific E1 channel, it will be
routed to the configured channel on the cellular card and vice versa.
Note: The media matrix can be configured in any combination. Routing can be assigned
between any cellular channel and any other channel in the system, including other cellular
channels.
3.3.1 Associating/Linking Cellular Channels

To associate a cellular channel with another media channel:
1. From the Cellular Cards branch of the HMC navigation pane, click the Media
Connections sub-branch. The Media Matrix is displayed.
Figure 28. Cellular Media Matrix screen

2. If more than one slot is displayed, select a specific cellular card. The Media
Matrix of that cellular card is displayed.
3. Click within a channel row. The row turns yellow.
4. Click Edit. The row becomes configurable.

40
Hypermedia System
Figure 21. Media Matrix Row when Configurable

5. From the first dropdown list, allocate this channel to a card by selecting the card.
Note: If all of the cards channels are already allocated, the message Fully allocated
appears.
6. From the second dropdown list, assign this channel to a specific channel on the
target card.
Figure 22. Assigning a Target Link

7. Click Save. The configuration dropdown boxes are hidden.
8. Optionally, repeat the process for additional channels and other media types.
9. Click Apply Settings and wait for Configuration Saved to be displayed.

41

Media Connections
3.3.2 Auto Linking

Enables associating all channels of one media card to another media card.
To create an auto-link:
1. From the Cellular Cards branch of the HMC navigation pane, click the Media
Figure 23. Auto Media connecting

2. If more than one slot is displayed, select a specific cellular card. The Media
Matrix of that cellular card is displayed.
4. Click Auto Link.
5. All channels can be associated of one media card to another media card: Card X
channel 1 to Card Y channel 1, Card X channel 2 to Card Y channel 2 etc.
3.3.3 Unlinking Cellular Allocations

To break an allocation:
1. From the Cellular Card branch of the HMC navigation pane, click the Media
Figure 24. Breaking a Target Link

3. Click Unlink.

42
Hypermedia System
3.4 PIN Codes

Use the PIN Codes screen to configure the PIN code that the gateway uses when a
SIM card with an active PIN is inserted. Consult your cellular provider for more
information regarding the PIN code.
To enter a SIM cards PIN code:
1. From the Cellular Cards branch of the HMC navigation pane, click the PIN
Codes sub-branch. The PIN Codes screen is displayed.
Figure 25. HMC Cellular PIN Codes Screen

2. If more than one slot is displayed, select a specific Cellular Card. The PIN
Codes screen of that cellular card is displayed.
3. Enter the PIN code into the associated Modules field.

43

MSN Values
3.5 MSN Values

Use Multiple Subscriber Number (MSN) values to route incoming calls to a specific
extension on the PBX. You can assign a different extension for each channel or
route all channels to the same extension.
Note: Hypermedias use of MSN differs from the traditional ISDN use. MSN is an incoming
call routing method in which a group of phone numbers is assigned to a particular PRI ISDN
line by the telephone company.
To route incoming calls to a specific extension on the PBX:

1. From the Cellular Cards branch of the HMC navigation pane, click the MSN
Values sub-branch. The MSN Values screen is displayed.
Figure 26. Cellular MSN Values

2. If more than one slot is displayed, select a specific Cellular Card. The MSN
Values screen of that cellular card is displayed.
3. Enter a PBX extension number.
4. Select or clear the Auto MSN checkbox. When selected, if a local user A
called a remote user B through a cellular module and later B calls the
cellular modules number, the system will automatically route the incoming call
to A. The system remembers that A was the last local user to call B
through that cellular module.

44
Hypermedia System
3.6 Reset
Use the Cellular Card Reset screen to reset either the entire cellular card or a specific
cellular module.
To reset a cellular card or module:
1. From the Cellular Cards branch of the HMC navigation pane, click the Reset
sub-branch. The Reset screen is displayed.
Figure 27. Cellular Card Reset screen

2. If more than one slot is displayed, select a specific Cellular Card. The Reset
screen of that cellular card is displayed.
Caution: There is no confirmation message. The Reset command is sent as soon as the
reset button is clicked.
3. Click Reset. The screen confirms that the Reset command has been sent.
Figure 28. Reset Screen After Sending the Reset Command

45

Information Screens
3.7 Information Screens

Several of the HMC screens display information.
3.7.1 Module Info

Use the Module Info screen to review information about the modules of a cellular
card.
1. From the Cellular Cards branch of the HMC navigation pane, click the Module
Info sub-branch. The Module Info screen is displayed.
Figure 29. HMC Module Info Screen

2. If more than one slot is displayed, select a specific Cellular Card. The Module
Info screen of that cellular card is displayed
3.7.2 Serial Numbers

Use the Serial Numbers screen to view the GSM Modules International Mobile
Equipment Identity (IMEI) and the SIMs International Mobile Subscriber Identity
(IMSI) and Integrated Circuit Card Identifier (ICCID) values.
1. From the Cellular Cards branch of the HMC navigation pane, click the Serial
Numbers sub-branch. The Serial Numbers screen is displayed.
Figure 30. HMC Serial Numbers Screen

2. If more than one slot is displayed, select a specific Cellular Card.
46
Hypermedia System
3.8 Locks
Use Locks to restrict access to specific GSM operators and/or a specific SIM card.
When a lock is defined, the Gateway will only register to an operator network or
allow a SIM card that matches the Lock number.
In addition, use Locks to prevent roaming handover in cases where the Gateway is
located close to county or country borders.
To define a Lock number:
1. Ensure that:
you have obtained the codes from the cellular operator
the cellular modules support SIM locks
2. From the Cellular Cards branch of the HMC navigation pane, click the Locks
sub-branch. The Locks screen is displayed.
Figure 31. HMC Cellular Locks Screen

3. If more than one slot is displayed, select a specific Cellular Card. The Locks
screen of that cellular card is displayed.
4. Enter:
SIM Lock
Use SIM Locks to avoid using SIM cards other than those whose Mobile
Network Code (MNC) and Mobile Country Code (MCC) values have been
entered.
Operator Lock
Use Operator Locks to avoid registration to any network other than the one
whose MNC and MCC values have been entered.
47

SIM Select
3.9 SIM Select

Use the SIM Select screen to manually select and activate a SIM card for current
use. SIM Select should not be used when SIM Auto-Manage is active (see
section 3.11, SIM Auto Manage). The definition can be applied just to the module,
to all 4 modules on the card, or to all the cellular cards in the system (see section 3.1,
Cellular Card and System Terminology).
To define which of the modules SIM cards is associated with the SIM Auto Manage
feature:
1. From the Cellular Cards branch of the HMC navigation pane, click the SIM
Select sub-branch. The SIM Select screen is displayed.
Figure 32. HMC SIM Select Screen

2. If more than one slot is displayed, select a specific Cellular Card. The SIM
Select screen of that cellular card is displayed.
3. Select an application option.
Module Settings
Applies the SIM configuration to the specific module.

Entire Card
Applies the SIM configuration to all the modules on the card.

48
Hypermedia System
Entire System
Applies the SIM configuration to all the cards in the system.

49

SIM Counters
3.10 SIM Counters

Use the SIM Counter screen to review the actual usage time of each SIM card and to
set counter steps per module.
Counters sub-branch. The SIM Counters screen is displayed.
Figure 33. HMC SIM Counters Screen

Counters screen of that cellular card is displayed.
3. Optionally, select from the following controls:
Reset
Resets the counter for the specific step.

Reset All
Resets all the counters in that module.

Refresh
Updates the information.

4. Optionally, click Set Counter Steps per Module to set the exact period of time
per counting step. The Cellular Card Call Counters Steps screen is displayed
(see section 3.12, Call Counter Steps).
Note: Setting Counter Steps is important when using the SIM Auto Manage with prepaid
SIM cards.

50
Hypermedia System
3.11 SIM Auto Manage

Use the SIM Auto Manage screen to configure the Gateway to automatically
alternate and/or discontinue use of SIM cards. This enables load-balancing between
a GSM modules SIM cards based on preconfigured switched time cycle.
To enable automatic management of SIM cards:
Auto Manage sub-branch. The SIM Auto Manage screen is displayed.
Figure 34. HMC SIM Auto Manage Screen

2. If more than one slot is displayed, select a specific Cellular Card. The SIM Auto
Manage screen of that cellular card is displayed.
3. Select the checkbox beside a module number in the Enable Auto Switch column.
The SIM column checkboxes and Minutes column fields are displayed.
4. To assign a SIM card to a module, select the checkboxes in the SIM column.
Note: In Figure 34, each module has two SIM cards assigned to it. The Gateway will allow
a SIM card to function for 1000 minutes and then switch to the second SIM card. Once a
SIM card has functioned for 4000 minutesthat is, 4 cyclesit is blocked. It can only be
unblocked manually.
5. In the Minutes until SIM is switched field, enter an amount of time measured
in minutes. This is the how long each SIM card will be used until the Gateway
automatically switches to the next SIM card assigned to that module.
6. In the Minutes until SIM is blocked field, enter an amount of time measured in
minutes. This is the total amount of time a SIM card is used before the Gateway
discontinues use of it.

51

Call Counter Steps
3.12 Call Counter Steps

Steps, Time Periods and Repetitions work as follows: If Time Period = 60 seconds,
Repetition = 3 and the caller speaks for 10 seconds, the charge will be for the Time
Period = 60 seconds. If the caller speaks for 110 seconds, the charge will be for
Time Period = 120 seconds. This step charging policy expires after 180 seconds,
which is the Time Period (= 60 seconds) times the Repetition (= 3). Then, the next
step is applied. The final step will always be 1 x Unlimited.
Figure 35. HMC Cellular Call Counter Steps Screen

To configure Counters Steps:
Counters screen of that cellular card is displayed.
2. Select a checkbox to enable the step. When enabled, the area is displayed in the
color green.
3. From the upper dropdown menu, select either Seconds or Minutes. This
determines the duration of time indicated by the numbers in the Time Period
column.
4. Increase the number of steps by clicking the plus sign beside the module
number.
5. For each step, define the Time Periodthat is, how longthe step is applied.
6. For each step, define the number of repetitions.
7. Repeat the procedure for additional modules.
8. Click Save Settings and wait for Configuration Saved to be displayed.

52
Hypermedia System
3.13 CLI Blocking

Use the Calling Line Identification (CLI) Blocking screen to hide the callers phone
number from the person receiving the call.
Note: Some operators do not allow CLI Blocking. In some cases, if the CLI is blocked, the
call does not go through. Check the operators policy.
To block CLI:
1. From the Cellular Cards branch of the HMC navigation pane, click the CLI
Blocking sub-branch. The CLI Blocking screen is displayed.
Figure 36. HMC Cellular CLI Blocking Screen

2. If more than one slot is displayed, select a specific Cellular Card. The CLI
Blocking screen of that cellular card is displayed.
3. Use one of the two options:
Card
Block
Click Block to block CLI for all 4 of a cards SIM modules.
Unblock
Click Unblock to allow CLI for all 4 of a cards SIM modules.
Module
Block enforced
Select Block enforced to block CLI for a specific SIM card.
Block not enforced

Select Block not enforced to allow CLI for a specific SIM card.

53

Call Limits
3.14 Call Limits

Use the Call Limits screen to configure various call-related timing parameters.
To set Call Limits:
1. From the Cellular Cards branch of the HMC navigation pane, click the Call
Limits sub-branch. The Call Limits the screen is displayed.
Figure 37. HMC Cellular Call Limits Screen

2. If more than one slot is displayed, select a specific Cellular Card. The Call
Limits screen of that cellular card is displayed.
3. Select or clear the following limits:
Set the limit for an outgoing cellular call to be answered
When enabled, enter a time duration (measured in seconds) that the gateway will
wait for the call to be answered before ending the call.
Set the maximum length of an outgoing call
When enabled, enter a time duration (measured in seconds) for the maximum
permitted length of an outgoing phone call through any of the cards cellular
channels. Calls are disconnected at the beginning of the last minute, rather than
its end.
Round the call length up to the maximum length
When enabled, a call counter for a specific cellular channel will be rounded up
to reflect the maximum length of an outgoing call through that channel (defined
above) when such a call ends; even when the conversation is shorter than the
maximum length
Note: Round the call up to the maximum length cannot be used with SIM Counters steps
(see section 3
.12, Call Counter Steps).

54
Hypermedia System
3.15 Cell Selection

Use the Cell Selection screen to manually camp on a cellular site. Most often, a user
selects the strongest cell site. However, if the Base Transceiver Station (BTS) or
tower is locked, this service cannot be applied.
To camp on a site:
1. From the Cellular Cards branch of the HMC navigation pane, click the Cell
Selection sub-branch. The Cell Selection screen is displayed.
Figure 38. HMC Cellular Cell Selection Screen

2. If more than one slot is displayed, select a specific Cellular Card. The Cell
Selection screen of that cellular card is displayed.
3. From the Select module dropdown box, select a module. This is the module that
the Camp selection will be applied to.
4. In one of the CellID boxes, click Camp. The screen indicates Camp Cell and
new controls are displayed at the top of the screen.

55

Cell Selection
Figure 39. HMC Cellular Cell Selection with Options Screen

5. Optionally, to camp all the cards modules on the same cell, click Camp all
modules on.

56
Hypermedia System
3.16 Settings
Use the Settings screen to enable and disable advanced parameters. For assistance
with these, contact Technical Support.
1. From the Cellular Cards branch of the HMC navigation pane, click the Settings
sub-branch. The Cellular Card Settings screen is displayed.
Figure 40. HMC Cellular Card Settings Screen

2. If more than one slot is displayed, select a specific Cellular Card. The Cellular
Card Settings screen of that cellular card is displayed.

57

Network Parameters
3.17 Network Parameters

Use the Network Parameters screen to define the bandwidth used by a carrier.
Note: Do not change the Voice Rate Selection unless instructed to do so by Technical
Support.
1. From the Cellular Cards branch of the HMC navigation pane, click the Network
Parameters sub-branch. The Cellular Card Network Parameters screen is
displayed.
Figure 41. HMC Cellular Card Network Parameters Screen

2. If more than one slot is displayed, select a specific Cellular Card. The Network
Parameters screen of that cellular card is displayed.
3. From the dropdown menu, select the required GSM bands for the cellular
network to which you wish to connect. For a table of GSM bands per mobile
carrier and per country, see en.wikipedia.org/wiki/Mobile_country_code.
4. From the HMC navigation pane, click the Save/Load branch and then click
Save All Settings.

58
Hypermedia System
3.18 USSD SIM Balance

Use the USSD SIM Balance screen to check the balance remaining on a prepaid SIM
card and to add value to a SIM card (recharge/top-up).
1. Ensure that your Service Provider has given you a USSD string for checking
balance and a second string for adding value (recharging) the SIM card.
2. From the Cellular Cards branch of the HMC navigation pane, click the USSD
SIM Balance sub-branch.
Figure 42. HMC Cellular USSD SIM Balance Screen

3. Enter the Balance checking USSD string.
4. Enter the Recharging USSD string.
5. Select or clear the Check All checkbox. When selected, the Hypermedia
Management Console will check the balance of all the SIM cards.
6. Click
(Check Balance). The balance is displayed in the USSD Reply
column.
7. Optionally, recharge the SIM card:
a.
Ensure that you have a recharge string. Often, the string is displayed on
recharge cards after a removing a layer of ink that hides the string.
b.
Enter the string into the Recharge Balance field.

i.
Click the
8. Optionally, click the
(Recharge Balance) button.

(Excel) icon to save the results as an Excel file.

59

Monitoring Cellular Cards
3.19 Monitoring Cellular Cards

To monitor the status of cellular cards, open Hypermedia Management Console
branch Monitor > Cellular. There are three views.
3.19.1 All Cells

To view information about all the cellular modules on all cards, expand the Monitor
> Cellular Cards sub-branch and select All Cells. The Cellular Cards Reception
screen is displayed.
Figure 43. Cellular Cards Reception Screen

The screen displays the following information:
Module
This indicates the card and the SIM slot number.

Type
The module can support GSM, CDMA or UTMS.

Operator
This is the cellular network associated with the SIM card and the Cell ID.
RX Level
This indicates the received power level in dBm. The value can be between
51dBm and 110 dBm.
RX BER
Bit Error Rate (BER) is a calculated figure for the signal quality received from
the base. It is an indication of the number of errors detected in the signal
received by the cellular channel, graded into quality ratings according to the
percentage of errors in the data. Typical values for BER are between less than
0.2% and 6.4%. BER of more than 6.4 will result in calls being disconnected as
well as noisy calls. If this occurs, find a better location for the antenna or
check the antenna connections.
Status
This displays the status of the specific module.

60
Hypermedia System
3.19.2 Reception
To view information about the SIM slots on a specific cellular module, especially
the reception level and the BER level:
1. Expand the Monitor > Cellular Cards sub-branch and select Reception.
2. Select a specific slot. The Cellular Cards Reception screen for that card is
displayed.
Figure 44. Specific Cards Cellular Reception Screen

The screen displays the following information:
Operator
This is the cellular network associated with the SIM card and the Cell ID.
RX Level
This indicates the received power level in dBm. The value can be between
51dBm and 110 dBm.
RX BER
Bit Error Rate (BER) is a calculated figure for the quality of the signal received
from the cellular base-station (see more details in above section 3.19.1).

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Monitoring Cellular Cards
3.19.3 Status
To view information about the status of cellular modules on a specific card:
1. Expand the Monitor > Cellular Cards sub-branch and select Status.
2. Select a specific slot. The Cellular Cards Status screen for that card is displayed.
Figure 45. Cellular Cards Status Screen

3. Review the status. Common possibilities include:
Module doesnt exist or is faulty
Idle
Incoming call from cellular network
Remote side ringing
Call connected
Call cleared
Dialing out through cellular network
No Signal
Missing SIM card

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Hypermedia System
Configuring the VoIP Card

VoIP Media Connection (section 4.1)
VoIP Settings (section 4.2)
VoIP Management Features (section 4.3)
Monitoring VoIP Cards (section 4.4)

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VoIP Media Connection
4.1 VoIP Media Connection

Use the Media Connection screen to configure the connections from a VoIP card to
other cards and channels in the system, including the Cellular cards (CG) and the
PRI cards (E1). The matrix can be configured in any combination.
4.1.1 Associating/Linking VoIP Channels

To associate a VoIP channel with another media channel:
1. From the VoIP Card branch of the HMC navigation pane, click the Media
Figure 46. HMC VoIP Card Media Matrix Screen

2. If more than one slot is displayed, select a specific VoIP card. The Media Matrix
of that VoIP card is displayed.
Figure 47. Media Matrix Row when Configurable

5. From the first dropdown list, allocate this channel to a card by selecting the card.
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Hypermedia System
Note: If all of the cards channels are already allocated, the message Fully allocated
appears.
6. From the second dropdown list, assign this channel to a specific channel on the
target card.
Figure 48. Assigning a Target Link


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VoIP Media Connection
4.1.2 Unlinking VoIP Allocations

To break an allocation:
1. From the VoIP Card branch of the HMC navigation pane, click the Media
Figure 49. Breaking a PRI Target Link

3. Click Unlink.

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Hypermedia System
4.2 VoIP Settings

An extensive set of parameters is used to support a Voice over IP network. Use the
VoIP Settings screen to configure VoIP parameters.
Note: Different versions of the VoIP Settings screen exist depending upon which VoIP
protocol is installed, H.323 or SIP.
1. From the VoIP Card branch of the HMC navigation pane, click the VoIP
Settings sub-branch. The VoIP Parameters screen is displayed.
Figure 50. HMC VoIP Card VoIP Parameters Screen

2. Configure the settings:
Public IP
Enter the Hypergateway public.

SIP Transport protocol
Select the protocol type. Modifying this setting will restart the VoIP service.
SIP Port
Changing this setting requires updating the port forwarding in your router.
Modifying this setting will restart the VoIP service.
VoIP to Line: Cyclic Channel Allocation
Select either Yes or No. When Yes is selected, incoming VoIP calls are assigned
in a cyclic mode. When No is selected, incoming VoIP calls are assigned to the
first available channel (applies only to incoming VoIP calls).
Early Media
Select either Yes or No. When Yes is selected, the VoIP media is transmitted as
soon as the media channel is opened. When No is selected, the media stream
starts upon receiving the answer supervision from the phone being dialed
(applies only to incoming VoIP calls).

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VoIP Settings
IP Precedence
Sets the value of the IP precedence field in the IP headers of the RTP media
stream. Use IP Precedence to prioritize types of traffic:
0 Routine Precedence
1 Priority Precedence
2 Immediate Precedence
3 Flash Precedence
4 Flash Override Precedence
5 Critical Precedence
6 Internetwork Precedence
7 Network Precedence
IP Type of Service
Sets the value of the IP Type of Service field in the IP headers of the RTP media
stream. Use Type of Service (ToS) to manage the Quality of Service (QoS)
throughout a network.
0 Normal Service
1 Minimize Monetary Cost
2 Maximize Reliability
4 Maximize Throughput
8 Minimize Delay
Number of Calls for ASR/ACD Statistics
Select the number of last calls on which to base the ASR (Answer Seizure Ratio
or Average Success Rate) and ACD (Average Call Duration) averages.
For example, if the number 80 is selected then the ASR and ACD average values
will be calculated according to the history of the last 80 calls.
Note: Changing to a new value resets all existing ASR/ACD statistics.
Minimum ASR allowed
Minimum ASR allowed before channel is blocked.

Minimum ACD allowed
Minimum ACD allowed before channel is blocked.

User Input Indication
Defines the SIP user input indication method (protocol).

RFC2833 Payload
Set the payload value of RFC2833 in the RTP packets when using RFC2833 as
the user input method in SIP.
Enable Codecs
Select which audio codecs the Gateway will support for incoming and outgoing
SIP & H.323 calls.
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Hypermedia System
Payloads per Packet
Sets the number of codec payloads that are packed into an RTP packet for G723
and G729. This can be changed to better utilize the available bandwidth.
Silence Compression / VAD
If set to Yes, Silence Compression will be enabled.

SIP Proxy
Set the Enable field to Yes in order to register with a SIP proxy. If set to Yes,
the SIP proxy address and authentication information entered in the fields below
will be used to register with the SIP proxy.
PIN Code Send Delay
Set the period (in milliseconds) after which PIN code, if exists, will be sent to
remote gateway.
PIN Code Inter-Digit Delay
Set the delay period (in milliseconds) between each PIN code digit sent.
3. Click Submit.
4. From the HMC navigation pane, click Save Configuration. Initialization takes
about 15 seconds.

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VoIP Management Features
4.3 VoIP Management Features

Use VoIP Management Features to enhance the overall performance of the VoIP
network. VoIP Management Features enable you to restrict incoming calls, refined
routing, and review VoIP messages.
4.3.1 IP Filters
Use IP Filters to create a White List of IP addresses. This is a list of destinations
prefixes that can be dialed through the system.
1. From the HMC navigation pane, expand the Manage branch.
2. Expand the VoIP branch.
3. Click IP Filters. The IP Filter List screen is displayed.
Figure 51. HMC VoIP Card IP Filters List Screen

4. In the Group Name field, enter the name of an existing group or of a new group.

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Hypermedia System
5. Enter an endpoint IP Address that the user is permitted to access via the VoIP
Gateway.
6. Click Add IP to list. The new IP address appears in the IP Address White List
box.
7. Repeat steps 56 until all IP addresses associated with that Group have been
entered.
Figure 52. Configuring IP White List

8. Click Add Entry. The new Group and the IP White List are displayed in the box
below.
To review the list of IP addresses associated with a Group, open the dropdown list in
the Groups Row.

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4.3.2 DDI Filters (Direct Dial-in)

Use DDI Filters to create a White List of Direct Dial-In numbers and prefixes. This
is a list of endpoints from which a user is permitted to receive calls via the VoIP
Gateway.
3. Click DDI Filters. The DDI Filter List screen is displayed.
Figure 53. HMC VoIP Card DDI Filters List Screen

4. In the Group Name field, enter the name of an existing group or of a new group.
5. Enter a phone numberor a prefix to allow a group of numbersfrom which a
user is permitted to receive calls via the VoIP Gateway.
6. Click Add DDI to list. The new DDI appears in the DDI Prefix White List box.
7. Repeat steps 56 until all DDI Prefixes associated with that Group have been
entered.
Figure 54. Configuring DDI White List

8. Click Add Entry. The new Group and the DDI White List are displayed in the
box below.
Note: To review the list of DDI Prefixes associated with a Group, open the dropdown list in
the Groups Row.

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Hypermedia System
4.3.3 Dial Filters

Use the VoIP Dial Filters screen to apply Number Filters to a VoIP channel.
Note: For information on defining Number Filters, see, Number Filters in section 6.1.

3. Click Dial Filters. The VoIP Dial Filter List screen is displayed.
Figure 55. HMC VoIP Card Dial Filter List Screen

4. Click Edit. A dropdown list of existing filters is displayed in the Filter Name
column.
5. Select a filter from the dropdown list. The prompt in the Action column changes
to Save.
Figure 56. Configuring Dial Filters

6. Click Save.

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4.3.4 Call Routing

Use Call Routing to create a list of IP resources that can dial through the system.
1. Ensure that the required DDI filters (see p. 58) and IP filters (see p. 57) are
defined. Call Routing makes use of pre-defined DDI filters and IP filters.
4. Click Call Routing. The VoIP Channel Restrictions screen is displayed.
5. From the Channel box, select the channel that the restrictions will be applied to.
Figure 57. HMC VoIP Card VoIP Channel Restrictions Screen

6. From the IP restriction group dropdown menu, select a pre-defined filter.
7. From the DDI Prefix restriction group dropdown menu, select a predefined
DDI filter.
8. Click Add Entry. The restrictions are displayed in the table in the channels
row.

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Hypermedia System
4.3.5 Phone2Net Dial Plan

The Phone2Net Dial Plan connects phone calls to IP network phones.
For example, when the Hypermedia Gateway system receives an incoming call to:
Dialed Number = 077444 it can forward the call to the IP Phone at Destination
IP = 192.168.1.67.
3. Click Phone2Net Dial Plan. The Phone2Net Dialing Plan screen is displayed.
Figure 58. HMC VoIP Card Phone to Net Dialing Plan Screen
4. In the Dialed Number field, enter the phone number received by the Gateway.
5. Enter either:
The IP address that the call will be connected to in the Dest. IP field
The phone number that the call will be connected to in the Dest. Number
field
6. If necessary, in the PIN Code field, enter the PIN code.

7. Click Add Entry. The new entry is displayed in the area below.

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4.3.6 DDI Blocking

Use the DDI Blocking screen to import a comma-separated file (csv) file of phone
numbers. The Hypermedia Gateway will not dial those phone numbers.
3. Click DDI Blocking. The DDI Blocking screen is displayed.
Figure 59. HMC VoIP Card DDI Blocking Screen

4. Click Browse and locate the file containing the DDIs.
5. Click Import DDIs.
6. Use the two dropdown lists to refine the list of DDI numbers that will be
blocked.
7. Click Submit. The list is displayed in the area below.

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Hypermedia System
4.3.7 Cause Codes

Cause codes represent the reason for releasing a call. The Hypermedia Gateway can
manipulate the releasing Cause codethat is, convert to Value if we do not want
to report the exact reason for call release.
3. Click Cause Codes. The Cause Codes screen is displayed.
Figure 60. HMC VoIP Card Cause Codes Screen

4. On a code description line, click Edit. A dropdown menu is displayed in the
Convert to Value field.
Figure 61. Editable Value Field

5. Select a new value.
6. Click Save and then Submit.
7. Two additional options exist:
Show Converted
Displays the converted values.

Reset Codes
Assigns the original cause code values.

8. Click Save Conversions.

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Monitoring VoIP Cards
4.4 Monitoring VoIP Cards

Use the Monitor VoIP Cards > VoIP Status screen to review information about the
status of the VoIP card and to control line activity.
4.4.1 Reviewing the VoIP Card Information

To review VoIP Card information:
1. Expand the Monitor > VoIP Cards sub-branch and select VoIP Status.
Figure 62. Figure 63: VoIP Card Status Screen

2. Review the status of VoIP Lines. The following information is displayed:
Direction/Type
Calls can either be from network to the line or from the line to network.
State
Connected indicates that the channel is busy. Idle indicates that there is no
call activity on a channel.
To
This displays the destination number that the call is being made to.
Remote IP
This displays the IP address of destination endpoint or gateway.

ASR (Answer-Seizure Ratio)
This is the ratio of successfully connected calls to attempted calls and is also
known as the Call Completion Rate.
ACD (Average Call Duration)
This is the average duration of the calls routed by a VoIP provider. It is a quality
parameter given by the VoIP providers.
3. Review the totals. The total numbers of lines connected, lines dialing, and global
ASR and ACD are displayed below table.
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Hypermedia System
4.4.2 Controlling VoIP Line Activity

To control VoIP line activity:
1. Expand the Monitor > VoIP Cards sub-branch and select VoIP Status.
2. Right-click within a line. The line turns yellow and a popup menu is displayed.
Figure 63. VoIP Card Monitor Dropdown Menu

3. Select from the following controls:
Fast Block
Changes the State to Fast Blocked. The line cannot be used.

Fast Unblock
Returns the State to Idle. The line is available.

Send DTMF
Opens the Send DTMF tool. Enter the number of the DTMF and click Send.
Reset ASR
Restarts the calculating of the ASR.

Reset ACD
Restarts the calculating of the ACD.

Reset Both
Restarts the calculating of both the ASR and the ACD.

Clear Call
Disconnects the current call. A confirmation message is displayed. Click OK to

disconnect the call.

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4.4.3 VoIP CDRs

To manage and download the daily VoIP CDR files:
1. Expand the Monitor > VoIP Cards sub-branch and select VoIP CDRs. The VoIP
CDR Files screen is displayed.
Figure 64. VoIP CDR Files Screen

2. Double-click a log-file. The standard browser Open or Save dialog box is
displayed.
3. Click either Open or Save.
4. Review the file.

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Hypermedia System
4.4.4 Deciphering the VoIP CDR File

A CDR line is created in the file each time a VoIP call ends. All CDR fields appear
on a single line without text-wrapping. Below is an example of a VoIP CDR entry
but distorted by text-wrapping:
60,2009-01-12 T 11:48:51,2009-01-12 T 11:48:51,"102",0774445003,,2009- 01-12
T 11:48:55,,212.143.136.19,212.143.136.19,16386,2,12,0,0,0,0,0,10
The entries are explained in following Table 9.
Table 9. Deciphering the VoIP CDR File
Column
Number
Field Name
Description
CallID
A unique identifier for the call
Received
The time when the incoming call was

received
Dialed
The time when the remote party was dialed

to (may be empty if no resources were
available to place the call)
Alerting
The time when an alerting signal was

received from the remote party (may be in
case no resources were available to complete
the call or a fan error or hangup event was
received prior to this stage).
E164Src
The number that the call is being made from.
E164Dest
The number that the call is being made to.
Start Time
Time when the call started in ISO 8601

format (two- way RTP audio channels open)
(e.g. 2004-08-08 T 10:24:18 +0200). May
be empty if call did not connect.
End Time
Time when call ended in ISO 8601 format

(two-way RTP audio channels closed)
Duration
Duration of call in seconds
10
Remote Signal IP
IP address of remote H.323/SIP endpoint /

gateway
11
RemoteMediaADDR
IP address of remote RTP endpoint
12
Remote Media Port
IP Port of remote RTP endpoint
13
Local Channel
Channel used on VoIP card
14
Remote Card Slot
Slot number of card connected to VoIP

channel
81

Column
Number
Field Name
Description
15
Slot, Module and SIM
Slot#module.sim (24#1.1) that the VoIP call

is connected to.
16
Module IMEI
Modules IMEI that the VoIP call is

connected to.
17
Called Direction
Direction of call. Possible values are:

0 Call from network to line
1 Call from line to network
18
Hangup Initiator
Initiator of hang-up. Possible values are:

0 Network
1 Line
19
TxRTP
Number of RTP packets sent during the

session
20
RxRTP
Number of RTP packets received during the

session
21
Lost RTP
Number of RTP packets lost during the

session
22
Hangup Reason
Q.931 reason for call hang-up

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Hypermedia System
Configuring LCR
Configuring LCR
Overview (section 5.1)
Activating LCR (section 5.2)
Linking to LCR (section 5.3)
Groups (section 5.4)
Resource Map (section 5.5)
Rules (section 5.6)
Filters (section 5.7)
Advanced Call Routing (section 5.8)
CDR (section 5.9)

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Configuring LCR
Overview
5.1 Overview
Gateways with Least Cost Routing (LCR) route calls based on rules that are created
by the administrator. This results in per-call routing. In contrast, when using
gateways without LCR, all call routes are fixed.
LCR enables greater customizing, and potentially saves money. The best-practice
order for building the LCR plan is:
1. Activate LCR
2. Link media to the LCR module
3. Create Groups
4. Assign the LCR Resources to Groups
5. Create Rules
Note: A best-practice is a technique or methodology that, through experience and research,
has been proven to efficiently and reliably lead to the desired result.
The following are optional:
Create IN or OUT filters, to manipulate over dialed numbers
Create Time Frames, to determine the time of day each of the Rules is active
Configure the ACR, to analyze source and destination numbers and to enable
rout/block/manipulate actions
This section follows the best-practice order.

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Hypermedia System
Configuring LCR
5.2 Activating LCR

On some systems (mainly VoIP-enabled ones) the LCR service must be manually
activated.
To manually activate LCR:
1. Click the Windows Start button > All Programs.
2. From the Hypermedia program group, select HGS Setup Parameters. The
HGS Setup Parameters logon screen is displayed.
3. Enter your password and click Submit. The HGS Setup Parameters screen is
displayed.
Figure 65. HGS Setup Parameters Screen

4. From the HGS Server system function line, click Stop. A confirmation message
indicates that the service was stopped successfully.
5. Refresh the browser page, reenter your password and click Submit. The HGS
Setup Parameters screen is displayed in Edit mode.
Figure 66. HGS Setup Parameters Screen in Edit Mode

6. On the Disable LCR line, click Edit. The Value field becomes editable.

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Configuring LCR
Activating LCR
Figure 67. Editable Disable LCR Value Field

7. Select from the dropdown list Yes to enable the LCR or No to disable the LCR.
8. Click Save.
9. Click Submit.
10. From the HGS Server system function line, click Start. A confirmation message
indicates that the service was started successfully.

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Hypermedia System
Configuring LCR
5.3 Linking to LCR

Each media type must be configured to refer calls to the LCR module. This can be
done either from the specific media branch or from the LCR branch.
Note: Each of the media type branches (such as Cellular, BRI, PRI, and VoIP) includes a
sub-branch named Media Connections.
5.3.1 Linking from a Media Branch

To link a media to LCR:
1. From the HMC navigation pane, click a Media Connections sub-branch. The
Media Matrix is displayed.
Figure 68. Media Matrix before LCR

Figure 69. Channel Row when Configurable

4. From the dropdown lists, select LCR and the Resource number.

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Configuring LCR
Linking to LCR
Figure 70. Channel Row Dropdown Lists

Figure 71. Channel Row Configured

8. When finished, from the LCR branch, select Media Connections. The LCR
Media Matrix displays the links.
Figure 72. Two Views of the LCR Media Matrix Display

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Hypermedia System
Configuring LCR
5.3.2 Linking from the LCR Branch

To link a media to LCR:
1. From the HMC navigation panes LCR branch, click the Media Connections
sub-branch. The LCR Media Matrix is displayed.
Figure 73. LCR Media Matrix

2. Click within a Resource row. The row turns yellow.
Figure 74. LCR Row when Configurable

4. From the dropdown menus, select the media and the Resource number.
Figure 75. LCR Row Dropdown Lists

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Configuring LCR
Linking to LCR
Figure 76. LCR Row Configured

5.3.3 Editing a Target Link

To edit a link:
Figure 77. LCR Media Matrix

4. From the dropdown menus, edit the settings.

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Hypermedia System
Configuring LCR
5.3.4 Breaking a Link (Unlink)

To break a link:
3. Click Unlink. The settings disappear.

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Configuring LCR
Groups
5.4 Groups
Creating Groups simplifies consistent application of LCR strategies.
5.4.1 Creating a Group

To create a group:
1. From the HMC navigation panes LCR branch, click the Groups sub-branch.
The Groups screen is displayed.
Figure 78. LCR Groups Screen

2. Name the Group. Since the Group name appears in other places, we recommend
using an identifiable name.
3. In the Cyclic column dropdown menu, define whether or not the Group will be
cyclic:
Yes
The LCR module begins searching for an available channel from the last used
channel.
No
The LCR module begins searching for an available channel from the first
channel in that group.
4. Optionally, and if already defined, from the In Filter dropdown menu, select an
In Filter. See 5.7, Filters.
5. Optionally, and if already defined, from the Out Filter dropdown menu, select
an Out Filter. See 5.7, Filters.
6. From the Route to Group dropdown menu, define whether or not calls arriving
to that Group will be rerouted to a specific Group, or dynamically routed
according to the LCR rules:
none
The LCR Rules are applied and the call is routed to a specific channel
accordingly.

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Hypermedia System
Configuring LCR
< Specific Group Name >
All calls coming from Resources assigned to this Group are rerouted to the
selected Group. The LCR rules are not analyzed for calls entering the LCR
module from this group.
7. Select or clear the Int. Routing checkbox. When selected, all outgoing calls
through the group are logged. The logs are then checked to determine the
destination number for incoming calls. If a match is found, the original
destination number is ignored.
8. Select or clear the Report Calls checkbox. When selected, calls are sent to an
external Hypermedia application for billing.
5.4.2 Using the Default Group Settings

The HMC includes pre-defined Group settings. These can be used instead of
customized settings.
To apply the default Group settings:
2. Scroll to the bottom of the screen. The Create Default Groups button appears
within the Default Groups prompt.
Figure 79. Create Default Groups Button

3. Click Create Default Groups.
4. Scroll to the top of the page.

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Configuring LCR
Resource Map
5.5 Resource Map

Use the LCR Resource Map to assign Resources to Groups.
5.5.1 Sample Assignment

The picture below illustrates Resource assignment. The first 30 Resources are
assigned to the PBX, the second 30 are assigned to the PSTN, and the final 4 are
assigned to Cellular.
Figure 80. Sample Resource Assignment

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Hypermedia System
Configuring LCR
5.5.2 Assigning LCR Resources

To assign LCR Resources to Groups:
1. From the HMC navigation panes LCR branch, click the Resource Map subbranch. The Resource Map screen is displayed.
Figure 81. LCR Resource Map Before Assignments

2. Click a cell to select it. To select many cells, hold down the Shift key and click a
cell elsewhere on the map. The selected cells are shaded blue and the Set Group
and Set Resource Type dropdown lists appear near the top of the screen.
Figure 82. Selecting LCR Resources

3. From the Select Group dropdown list, select a Group. This is the Group the
shaded cells will be associated with.

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Configuring LCR
Resource Map
Figure 83. Group Dropdown List

4. Click Set. The assignment is applied and saved.
5. From the Resource Type dropdown list, select either:
Bi Directional
This Resource can be used for both incoming calls and for outbound calls.
Outbound Only
This Resource can only be used for outbound calls.

6. Click Set. This completes the procedure.

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Hypermedia System
Configuring LCR
5.6 Rules
Rules determine to which Group a call is routed.
5.6.1 Creating a Rule

To create a Rule:
1. From the HMC navigation panes LCR branch, click the Rules sub-branch. The
Rules screen is displayed.
Figure 84. LCR Rules Screen

2. Place the cursor in an empty Rule # Prefix cell.
3. Enter the Prefix, that is, the first numbers of the destination number. The Prefix
is often the first numbers of a mobile phone service provider.
4. Configure the following:
1st Group
From the dropdown list, select the Group to which the LCR module will first
route calls with this prefix.
2nd / 3rd Group
Optionally, enter a second and third choice for where the call should be routed.
These choices are used when the 1st Groups Resources are busy.
ACR
When this checkbox is selected, the gateway redirects the call to a database
containing Advanced Call Routing lists. The call is routed according to rules on
an external application with advanced routing options.
5. Optionally, repeats steps 2 until 4 for additional rules.

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Configuring LCR
Rules
6. Ensure that the Rules are in the correct order. Rules are applied from top to
bottom. Therefore, place a Rule with a prefix identical to but shorter than
another Rules prefix after the longer Rule.
For example, if Rule 1s prefix is 082 and Rule 2s prefix is 08, calls beginning
with 082 will be routed according to Rule 1 and all other calls beginning with 08
will be routed according to Rule 2. If Rule 2 is placed above, the 082 calls will
also be routed according to it and the 082 Rule will be rendered ineffective.
7. Optionally, select a Default Rule.
This rule is applied when a calls prefix does not match one of the defined
prefixes. Time Frames are not applied to the Default Rule.
a.
From the dropdown list, select a rule.
b.
Select or clear the ACR checkbox. When selected, the gateway redirects the
call to a database containing Advanced Call Routing lists. The call is routed
according to rules on an external application with advanced routing options.
8. Disregard the Default Text Rule. For more information, contact Technical
Support.
5.6.2 Deleting a Rule

To delete a Rule:
2. Place the cursor in the Prefix cell on the Rules row.
3. Delete the entry.

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Hypermedia System
Configuring LCR
5.7 Filters
Filters enable consistent, automatic management of phone numbers before they are
routed.
An IN filter changes the destination number before the list of rules is processed.
An OUT filter changes the destination number after the list of rules has been
processed and the destination group has been chosen. The process is identical for
both.
To create a Filter:
1. From the HMC navigation panes LCR branch, click either the IN or OUT
Filters sub-branch. The Filters screen is displayed.
Figure 85. LCR Filters Screen

2. Configure the following for up to eight filters:
Trim Left
From the dropdown menu, select the amount of digits that will be deleted from
the beginning of the destination number.
Add Left
Optionally enter the numeric prefix that will be added to the beginning of the
destination number.
Match Condition
Optionally enter the exact expected numeric prefix with which the dialed
number should begin, for this filter to be applied.

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Configuring LCR
Filters
5. Optionally, from a Groups In Filter dropdown menu, select an In Filter. The IN

filter will be applied to calls entering the LCR module from one of the systems
interfaces.
6. Optionally, from a Groups Out Filter dropdown menu, select an Out Filter. The
OUT filter will be applied to calls exiting the LCR module to one of the system's
interfaces.

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Hypermedia System
Configuring LCR
5.8 Advanced Call Routing

Use ACR to define, for example, white lists and black lists. ACR supplements the
LCR rules created on the Rules screen.
Note: A white list includes the phone numbers that are authorized as dialed destinations
whereas a black list includes the phone numbers that are prevented from being dialed.
Enabling ACR requires the following steps:

a.
Prepare and upload the Number List (optional)
b.
Define the ACR rules.
c.
Prioritize the rules by re-arranging them. The list of rules is scanned and
applied from top to bottom.
d.
Set the default action to be carried out when none of the rules above it were
a match, or no rule provided an LCR group selection.
5.8.1 Modifying the Existing ACR Number List

To modify the existing ACR Number List:
1. From the HMC navigation panes LCR branch, click the ACR Numbers Lists
sub-branch. The ACR Number Lists screen is displayed.
Figure 86. ACR Number Lists Screen

2. Click Export. The standard Windows browse dialog box is displayed.
3. Save the .csv file.
4. Open the file in a text-editor, such as Notepad.
5. Modify the file. Preserve the format; that is, the words tag,number must appear
as the first row of the list.
6. Save and close the file.
7. On the ACR Number Lists Screen, click Browse. The standard Windows
browse dialog box is displayed.

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Configuring LCR
Advanced Call Routing
8. Locate the .csv file containing the lists. Select it and click Open. The path to the
.csv file is displayed on the Number Lists Screen.
9. Select either:
Overwrite
When selected, the old .csv file is deleted and the new file replaces it.
Append
When selected, the entries on the new .csv file are added to the entries on the old
.csv file.
10. Click Import. The report of total lists and total numbers is automatically
updated.
5.8.2 Creating a New ACR Number List File

To define a number list:
1. Create a new file whose file-name ends with the extension .csv.
2. Open the file in a text-editor, such as Notepad.
3. Enter the words tag,number as the first row of the list.
Note: In step 4, the term list indicates all entries that are share the same tag.
4. Add the tag and number of each entry. Ensure that a comma separates the tag
and number.
The following example includes 5 lists:
tag,number
XYZ,0774445004
XYZ,0509080704
XYZ,0523030303
ABC,0509380137
ABC,0509380136
CLCOM,052
PHONE,054
CELLC,050
Caution: A comma must separate the tag and the number or the list will not register
properly.
5. From the HMC navigation panes LCR branch, click the ACR Numbers Lists
sub-branch. The ACR Number Lists screen is displayed.

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Hypermedia System
Configuring LCR
Figure 87. ACR Number Lists Screen

6. Click Browse. The standard Windows browse dialog box is displayed.
7. Locate the .csv file containing the lists. Select it and click Open. The path to the
.csv file is displayed on the Number Lists Screen.
8. Select either:
Overwrite
When selected, the old .csv file is deleted and the new file replaces it.
Append
When selected, the entries on the new .csv file are added to the entries on the old
.csv file.
9. Click Import. The report of total lists and total numbers is automatically
updated.
5.8.3 ACR Rules

To create an ACR Rule:
1. Ensure that an up-to-date ACR Number Lists .csv file has been uploaded to the
Gateway.
2. From the HMC navigation panes LCR branch, click the ACR Rules subbranch. The ACR Rules screen is displayed.
Figure 88. ACR Rules Screen

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Configuring LCR
Advanced Call Routing
3. Click Add new rule. The Add New Rule screen is displayed.
Figure 89. Add New Rule Screen

4. In the Rule Name field, enter the name of the rule.
5. In the Check area, from either or both the On Source and the On Destination
dropdown menu, define the indication the rule will evaluate.
Note: On Source checks the origination phone number, that is, the phone number from
which the call was placed. On Destination checks the target phone number, that is, the
phone number of the called party.
If an indication is selected, a dialog box similar to the following is displayed:
Figure 90. Sample Check Dialog Box

No Check
The rule does not check the Source number.

Begins With
The rule checks if the On Source begins with either specific digits or a tag that
appears on the list.
Ends With
The rule checks if the On Source ends with either specific digits or a tag that
appears on the list.

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Hypermedia System
Configuring LCR
In Range
The rule checks if the On Source range is within a specific range.

Identical to
The rule checks if the On Source is exactly the specific digits or tag that appears
on the list.
6. Complete the dialog box and click Save.
7. In the Actions area, define what ACR does when it identifies a number matching
the indications defined in the Check area.
No Actions are Defined
If no actions are defined, the call is allowed as is.

Block
Calls matching the indications are not allowed.

Change Group
Calls matching the indications are routed through the LCR Group defined here.
On Source
Phone numbers of calls matching the indications are altered as defined here.
On Destination
Phone numbers of calls matching the indications are altered as defined here.
8. Click Save. The new rule is added to the ACR Rules screen.
9. Prioritize the rule. Use the arrows in the Priority column to increase or decrease
a rules prioritization.
Figure 91. Rule Prioritization Arrows

11. From the ACR column, select the checkbox in the LCR rule row that the ACR
rules will be applied to and click Save Settings.

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Configuring LCR
CDR
5.9 CDR
Use the LCR Settings branch to enable the collection of Call Detail Records (CDR)
and to access CDR files.
On systems equipped with an HBS/HBD card, an external storage device (an SD
card) must be used. The active file is located within the internal system memory
while completed files are moved onto the external storage device during the night.
Caution: Failure to plug in an external storage device will result in loss of CDR data. The
memory device should not be removed.
On PC-based systems, the CDR files are stored on the hard-drive.

On all systems (HBS/HBD based as well as PC based) the user is responsible for
deleting old CDR files. This is required both in order to prevent memory overflow as
well as to be able to easily locate a file.
5.9.1 Enabling Collection of CDR

To enable collection of CDR files:
1. From the HMC navigation panes LCR branch, click the Settings sub-branch.
The Feature list is displayed.
2. Select or clear the checkbox. When selected, the HMC collects Call Detail
Records.
Note: Unless its size exceeds a predefined limit, only one CDR file is created each day.

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Hypermedia System
Configuring LCR
5.9.2 Downloading a CDR File

To download a CDR file:
1. From the HMC navigation pane, expand the Monitor branch.
2. Expand the LCR Card sub-branch and select LCR CDRs. The list of CDR files
is displayed.
3. Click a file name. The standard Windows Open dialog box is displayed.
4. Define the location where the file will be saved and click OK. The file is
downloaded to that location.
5.9.3 Deciphering the CDR File

A CDR line is created in the file each time a LCR call ends. All CDR fields appear
on a single line. For example:
12364,5003,0546858576,0546858576,1,2,2008-09-05 13:48:13,2008-09-05
13:48:14,2008-09-05 13:48:24,2008-09-05 13:50:42,31,23,1,0,10,138
The entries are explained in Table 10. The format of the line is:
Call Index Number, Source Number, Original Destination Number, Filtered
Destination Number, Source Group Number, Destination Group Number, Dial Date
& Time, Alert Date & Time, Answer Date & Time, Hangup Date & Time, From
Resource, To Resource, Source Hangup Direction, Destination Hangup Direction,
Hangup Reason, Call Duration

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Configuring LCR
CDR
Table 10. CDR Line Entries Explained
Entry
Explanation
Call Index Number
Counts from 0, does not reset when a new

file is created (i.e. when the date changes).
Source Number, Original Destination

Number
Dialing and dialed numbers respectively.
Filtered Destination Number
Dialed number after a filter was applied to

it (where relevant). Otherwise identical to
the Original Destination Number.
Source Group Number, Destination

Group Number
Group of LCR resources from which the

call had arrived to the LCR, as well as the
group through which the call is sent out
from the LCR.
Dial Date & Time
The moment the gateway received the call

request (format = YYYY-MM-DD
HH:MM:SS).
Alert Date & Time
The moment the remote party had begun

ringing (if reported by the remote party,
and supported by the outgoing resource).
Answer Date & Time
The moment the call had been connected

(i.e. answered by the remote party).
Hangup Date & Time
The moment any of the parties had

terminated the call.
From Resource
The resource through which the call

entered the LCR entity.
To Resource
The resource through which the call was

placed (after being routed according to the
LCR rules).
Source Hangup Direction
0 = source party had terminated the call, 1

= call was terminated by LCR (due to
termination by the destination party, no
route to destination, unavailable
destination resource, etc.)
Destination Hangup Direction
0 = destination party had terminated the

call, 1 = call was terminated by LCR (due
to termination by the source party etc.)
Hangup Reason
Cause code as reported by the party that

had first terminated the call.
Call Duration
In seconds, measured between AnswerTime and Hangup-Time.

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Hypermedia System
Managing via the HMC

Number Filters (section 6.1)
Scheduler (section 6.2)

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Number Filters
6.1 Number Filters

Use Number Filters to perform advanced manipulations on numbers that are sent to,
or received by, the Gateway. All numbers are compared to the configured set of
rules. If the number matches a rule, the rule is applied and a new number is dialed.
Note: The Number Filters feature is relevant only to Hypermedia HG4000 Gateways.
To create a Number Filter:

2. Click the Number Filters sub-branch. The Number Filters screen is displayed.
Figure 92. Number Filters Screen

3. In the Add New Filter Name field, enter a name for the new filter.
4. Click Submit. The Number Filters screen is displayed; the new filter appears in
the list of Filter Names.
5. Click the Edit button beside the new filters name. The Rules for Filter
<name> screen is displayed.
Figure 93. Edit Number Filters Screen

6. Select a Rule Direction.

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Hypermedia System
Out
Use Out filters to apply the filters to outgoing calls. For example, if a number
begins with the Country Code 44 and is followed by seven or more digits, this
filter ^44(d\d\d\d\d\d\d+) $1 removes the country code and dials only the
digits following the Country Code.
This second example is an Out filter that adds the suffix 9 to all outgoing calls
which have five or more digits (for getting an outside line) (\d\d\d\d\d+) 9$1
In
Use In filters to apply the filters to incoming calls.

7. Using standard Regular Expressions, enter the Match Pattern and the Action that
will occur when the pattern is matched.
Note: For more information about Regular Expressions, see: http://www.regularexpressions.info
8. Click Submit. The Rule is listed in either the Out Filter Rules or the In Filter
Rules list.
Figure 94. New Filter is Displayed

9. Click the Number Filters sub-branch.
10. Click Update Filters.

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Scheduler
6.2 Scheduler
Use the Task Scheduler to configure the Gateway to repeat commands at scheduled
intervals. Five commands are preconfigured. In addition, it is possible to manually
configure a command.
Figure 95. Dropdown Menu of Tasks and Table of Scheduled Tasks
6.2.1 Switch SIM per Slot

Use the Switch SIM per Slot task to configure a GSM slot to use specific SIM cards
for a defined period of time.
2. Click the Scheduler sub-branch. The Task Scheduler screen is displayed.
3. From the Add New Command dropdown menu, select Switch SIM per Slot.
The Task Scheduler automatically advances to the next screen.

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Hypermedia System
Figure 96. Task Scheduler Switch SIM per Slot Screen

4. Configure the task parameters:
Slot
Select or clear the checkboxes. Each checkbox represents the GSM card located
in the numbered slot counting from the left.
SIM
From each modules dropdown menu, select the SIM card that that module will
use. Select As Is if the Gateway does not change the SIM activity.
Note: Use the All dropdown menu to assign the same SIM card to all four modules.
5. Click Next. The Set Command screen, with the command syntax, is displayed.
Figure 97. Task Scheduler Set Command Screen

Caution: Clicking menu deletes the new task. The table of schedules tasks is redisplayed.
6. Configure the tasks schedule:

a.
Click
(calendar icon). A calendar opens in a new browser tab.
Note: First, set the time. As soon as you click the date, the browser tab closes and the date
and time are entered into the Start Time field.
b.
Enter the time that the command will start.

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Scheduler
c.
Enter the date that the command will start. When you click the date, the
browser tab closes and the date and time are entered into the Start Time
field.
d.
From the Repeat drop-down menu, select either Yes or No.
e.
If the task is configured to repeat, select a Repeat Period. The Repeat

Period can be either months, days, hours, or minutes.
7. Click Set Command. The new Task is displayed in the Task Scheduler screen.
8. Click Upload Schedule. The Server activates the schedule according to the
defined dates and times.
6.2.2 Switch SIM per System

Use the Switch SIM per System task to configure a Gateway to use one specific SIM
card for a defined period of time.
3. From the Add New Command dropdown menu, select Switch SIM per
System. The Task Scheduler automatically advances to the next screen.
Figure 98. Task Scheduler Switch SIM per System Screen

4. From the Set Active SIM per System dropdown menu, select the SIM card that
the entire system will use.

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Hypermedia System
6. Configure the tasks schedule

a.
Click
b.
c.
field.
d.
e.

6.2.3 Reset SIM Counter

Use the Reset SIM Counter task to configure a GSM slots module to restart the
recording of time in use.
3. From the Add New Command dropdown menu, select Reset SIM Counter.
The Task Scheduler automatically advances to the next screen.
Figure 100. Task Scheduler Reset SIM Counter Screen

4. Configure the task parameters
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Scheduler
Slot
Select or clear the checkboxes. Each checkbox represents the GSM card located
in the numbered slot counting from the left.
Module
From the Module column, select the module upon which the task will be
performed. Only one Module can be selected.
SIM
From the modules SIM dropdown menu, select the SIM card for which the
count will be reset.
Note: Select All to reset the count on all of the modules SIM cards.


a.
Click
b.
c.
field.
d.
e.


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Hypermedia System
6.2.4 Set Multi SIM

Use the Set Multi SIM task to create cycles that define when each SIM card is used
and after how much time a SIM card is removed from usage.
3. From the Add New Command dropdown menu, select Set Multi SIM. The Task
Scheduler automatically advances to the next screen.
Figure 102. Task Scheduler Set Multi SIM Screen

4. Configure the task parameters:
Slot
Select or clear the checkboxes. Each checkbox represents the cellular card
located in the numbered slot counting from the left.
Module
From the Module row, select the module number on the cellular card upon
which the task will be performed. Only one Module can be selected.
SIM
From the SIM row, select the checkbox to include the SIM card in the cycle.
Switch Period
Enter an amount of time measured in minutes that each SIM card is active.
When the period of time expires, the next SIM card become active.
Lock Period
Enter an amount of time measured in minutes after which the SIM cards can no
longer be used to place calls.
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Scheduler


a.
Click
b.
c.
field.
d.
e.


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Hypermedia System
6.2.5 VoIP Channels

Use the VoIP Channels task to block, open, or clear VoIP channels at a specific
time.
3. From the Add New Command dropdown menu, select VoIP Channels. The
Task Scheduler automatically advances to the next screen.
Figure 104. Task Scheduler Set VoIP Channels Screen

4. From the Choose Command dropdown menu, select either:
Block
Disables the selected channels.

Open
Enables the selected channels.

Clear
Disconnects all current calls on the selected channels.

5. Select the checkboxes of the channels that the task will be applied to.
Note: Select All to apply the task to all the channels.

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Scheduler

a.
Click
b.
c.
field.
d.
e.
If the task is configured to repeat, select a Repeat Period. The Repeat Period
can be either months, days, hours, or minutes.
6.2.6 Manual Command

Use the Manual Command task to customize a task and its schedule.
3. From the Add New Command dropdown menu, select Manual Command. The
Task Scheduler automatically advances to the next screen.
Figure 106. Task Scheduler Manual Command Screen

4. Configure the task and its schedule:

a.
Click
b.

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Hypermedia System
c.
field.
d.
Enter the command. For help with command syntax, click
e.
f.


121

Scheduler

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Hypermedia System
Console Suite and Other Tools

Console Suite (section 7.1)
Hypermedia Gateway Server List (section 7.2)
Troubleshooting (section 8)

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Console Suite
7.1 Console Suite

7.1.1 CDR Console
Use the CDR Console to download and review Call Detail Records.
Note: The CDR Console feature is relevant only to Hypermedia HG4000 Gateways.
To run the CDR Console:

2. From the Hypermedia program group, select CDR Console. The CDR Console
logon screen opens in the default browser.
4. Enter your password and click Submit. The CDR Console screen is displayed.
Figure 107. CDR Console Screen

5. Click a file name. The standard Windows Open dialog box is displayed.
6. Define the location where the file will be saved and click OK. The file is
downloaded to that location.

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Hypermedia System
7.1.2 Log Console

Use the Log Console to review the primary system log. All events and alarms are
printed to this log.
To run the Log Console:
2. From the Hypermedia program group, select Log Console. The Log Console
logon screen opens in the default browser.
4. Enter your password and click Submit. The Log Console screen is displayed.
Figure 108. Log Console Screen

5. Select a log level from 1 to 10. The Log Console filters the recorded logs and
displays only the logs matching the level.

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Console Suite
7.1.3 Decoding Logs

Following are sample Logs that have been edited. Only the relevant entries remain.
The excerpted content is explained in following the Log sample.
7.1.3.1 VoIP to GSM Log
Following are excerpts from a VoIP to GSM Log.
[25/03-09:56:24.032] [debug] getRemoteSignalIP=192.168.1.67
[25/03-09:56:24.067] [debug] CreateIncomingSession token: 2cf9b58a-f8f3ae56-ad3c20dad44bfdec@192.168.1.67 remoteNumber: 30 localNumber: 0774445016 remoteIP:

192.168.1.67
[25/03-09:56:24.089] [debug] source DDI:0774445016 allowed DDI:^*[25/0309:56:24.093] [debug] FindLocalMediaResources (2cf9b58a-f8f3ae56-ad3c20dad44bfdec@192.168.1.67/3) LocalHwyTS: 11:0 RemoteHwyTS: 5:31 media resource: 11.0
[25/03-09:56:24.121] getApplication for:MG.1-VoIP
[25/03-09:56:24.242] [debug] provideAnswer
[25/03-09:56:24.302] [debug] Started media, accepting call [2cf9b58a-f8f3ae56-ad3c20dad44bfdec@192.168.1.67]
[25/03-09:57:04.233] * Received Packet: HangingUp /A24/I3/o1/R10
[25/03-09:57:04.380] [debug] Close (2cf9b58a-f8f3ae56-ad3c20dad44bfdec@192.168.1.67/3) closing session timeslot:0 handle: -1
[25/03-09:57:04.392] [debug] (2cf9b58a-f8f3ae56-ad3c20da-d44bfdec@192.168.1.67/3)

remove media resoruce: 11.0
[25/03-09:57:04.991] * Received Packet: GenericReply /#90/@2b/x0,1/I2974/G
Explanation:
1. CreateIncomingSession indicates that the HG has received an incoming VoIP
call and is attempting to establish the call.
2. In this case, SIP phone 192.168.1.67 is calling 0774445016 via the HG GSM
module.
3. A unique token is produced for each call. In this case, the token is: 2cf9b58af8f3ae56-ad3c20da-d44bfdec
4. The HG checks connection authorization for each call before connecting the
call. In this case, the authorization is: source DDI:0774445016 allowed DDI:^*
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Hypermedia System
5. The HG analyzes to which application the call should be connected. In this case:
getApplication for:MG.1-VoIP.
6. When the call recipient answers the call, the HG prints the following to the Log:
provideAnswer.
7. Started media indicates that the HG has started streaming between both parties.
8. When one party hangs-up, the HG closes the session and removes the media
resources.
7.1.3.2 GSM to VoIP Log
Following are excerpts from a GSM to VoIP Log.
[25/03-10:07:14.422] HMCServer received [ping] from 127.0.0.1/127.0.0.1:3883
[25/03-10:07:21.791] * Received Packet: Dialing /A24/I1031/o0/H5/S31/h11/s0/n0210/

N0774445016
[25/03-10:07:22.114] [debug] Sending INVITE

[YWZmYjRiMjY3OGMyYzJkMGU1MjQxZDcxODkzMDBjYTY],
m_tokenToSession.insert
[25/03-10:07:24.283] [debug] Started media, accepting call

[YWZmYjRiMjY3OGMyYzJkMGU1MjQxZDcxODkzMDBjYTY.] [25/03-10:07:24.288]
Received from MGW: [Answering /A24/I1031/x0,0/o1/#0]
[25/03-10:08:00.224] [debug] CloseResources

(YWZmYjRiMjY3OGMyYzJkMGU1MjQxZDcxODkzMDBjYTY./1031)
[25/03-10:08:00.544] updateReplyContext: no effect
Explanation:
1. CreateIncomingSession indicates that the HG has received an incoming VoIP
call and is attempting to establish the call.
2. In this case, analog phone 0774445016 is calling the SIM number 0546858579.
This causes the HG to dial the MSN Value=0210.
3. The HG extracts the related called partys IP Address from the Phone2Net table.
In our case: 192.168.1.67.

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Console Suite
4. A unique token is produced for each call. In this case, the token is:
YWZmYjRiMjY3OGMyYzJkMGU1MjQxZDcxODkzMDBjYTY.
5. JAVA analyzes to which application the call should be connected. In this case:
getApplication for: 24.1-VoIP (24.1=CG card).
6. When the call recipient answers the call, the HG prints the following to the Log:
Received from MGW: [Answering. . .
resources.
7.1.3.3 Callthrough Log
Following are excerpts from a Callthrough Log.
N0544331123
[25/03-10:21:42.327] Application: Callthrough-Leg1
[25/03-10:21:42.563] MGWCallthrough (1032) Authentication successful, CLI found:

0544331123
[25/03-10:21:45.997] [debug] OnDTMF notification: Digit=0, nHW=11, nTS.Type=0.2
[25/03-10:21:53.339] Sending: [Dialing /A24/x0,0/I0/o0/H5/S31/h5/s32/N0544331123/

n0774445016], Client ID:11

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Hypermedia System
[25/03-10:21:57.688] MGWCallthrough (1032) Leg2 event [SysAlerting /A24/I0/o1]
[25/03-10:22:09.470] Sending: [.MGWRequest /AMG/I888531/*resCloseChannel/H11/S0],

Client ID:8
[25/03-10:22:20.969] ConnectionPing /AMG/I56/S1
Explanation:
Callthrough works as follows. The User dials the SIM number. The SIM is
recognized as a register user and the HG sends the user a dial tone. The User can dial
the destination number. HG successfully establishes the call between both parties.
1. An external cellular phone number (in our case: 0544331123) dials to the SIM
number.
2. Application: Callthrough-Leg1 indicates that the HG has established the
connection between the authorized user and Leg1.
3. Authentication successful, CLI found: 0544331123 indicates that the HG has
checked user authentication.
4. The HG matches between the originating user (CLI and/or PIN Code) and the
predefined registered user.
5. After the HG assumes the correct user authentication, the User gets a dial tone
from the HG.
6. The User can dial the destination number by sending each digit of the
destination number using DTMF. In our case, that is 0774445016.
7. The HG dials to the destination called party (0774445016) and connects between
Leg1 and Leg2. This is indicated by: MGWCallthrough (1032) Leg2 event
[SysAlerting . . .
8. When one party hangs-up the call, the HG Closes Resources and removes media
resources.
7.1.3.4 CallBack Log
Following are excerpts from a Callthrough Log.
[26/03-10:21:01.422] ConnectionPing /AMG/I16/S1

N0544331123
[26/03-10:21:17.660] getApplication for: 24.1-Callback-Trigger
[26/03-10:21:25.824] Error: no users defined for DDI 0210, cheking CLI

[26/03-10:21:25.826] Looking up CLI: 0544331123
[25/03-10:21:42.846] Authentication successful, CLI found: 0544331123
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Console Suite
[26/03-10:21:25.862] Creating session: Code=[0602], UserId=[udi2], AccessNum=[],
EventSource=[null]
[26/03-10:21:25.866] Sending: [Dialing /A24/x0,0/I0/o0/H5/S33/h5/s32/N/n0544331123],
Client ID:10
[26/03-10:21:26.041] MGWCallback (0) Leg1 event [DialAck /A24/I0/o1]
[26/03-10:21:36.752] playDialTone 0 5.32
[26/03-10:21:39.113] [debug] OnDTMF /c11.0/d0/t438010
[26/03-10:21:41.082] [debug] OnDTMF /c11.0/d7/t1770
[26/03-10:21:41.812] [debug] OnDTMF /c11.0/d7/t510
[26/03-10:21:43.712] [debug] OnDTMF /c11.0/d4/t1680
[26/03-10:21:44.233] [debug] OnDTMF /c11.0/d4/t330
[26/03-10:21:44.892] [debug] OnDTMF /c11.0/d4/t360
[26/03-10:21:45.442] [debug] OnDTMF /c11.0/d5/t330
[26/03-10:21:46.023] [debug] OnDTMF /c11.0/d0/t330
[26/03-10:21:46.632] [debug] OnDTMF /c11.0/d1/t420
[26/03-10:21:47.213] [debug] OnDTMF /c11.0/d6/t330
[26/03-10:21:50.365] Sending: [Dialing /A24/x0,0/I1/o0/H5/S32/h5/s33/N/n0774445016],

Client ID:10
Explanation:
Callback works as follows. SIM 1 is defined to listen for an incoming call from a
registered user. SIM 2 is defined as LEG 1 and calls back the registered user and
cross-connects with SIM 3. SIM 3 is defined as LEG 2 and calls to the destination
party and cross connects with SIM 2.
1. In this case, the registered user 0544331123 is calling to the number of SIM1.
2. The HG answers the call, starts its callback engineindicated by:
getApplication for: 24.1-Callback-Triggerand hangs up the users line.

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Hypermedia System
Note: The HG always prints the following error message: Error: no users defined for DDI
0210, checking CLI Ignore this message.
3. The HG checks user authentication. Successful authentication is indicated by:

Authentication successful, CLI found: 0544331123.
4. The HG matches the originating user (CLI and/or PIN Code) to the predefined
registered user.
5. After HG assumes a correct user authentication, the HG redials to the registered
user. This is indicated by: MGWCallback (0) Leg1 event [DialAck.
6. After the User answers, the HG plays a dial tone. This is indicated by:
playDialTone.
7. The User can dial the desired destination called party by sending each digit of
the destination called party number using DTMF: 0774445016.
8. When one party hangs-up the call, the HG starts to Close Resources and
removes media resources.
7.1.3.5 SMS Callback Log
Following are excerpts from a SMS Callback Log.
SMSRawCallback /A24/z/I1050/r1/N"+972544331123"/i0/G"0774445016"
[26/03-10:39:44.391] Adding message [SMSRawCallback /A24/z/I1050/r1/

N"+972544331123"/i0/G"0774445016"] to eventQueue for Client -1 Application ID 0
[26/03-10:39:47.459] Creating session: Code=[0602], UserId=[udi2], AccessNum=[],

EventSource=[/tSMS/A24/r1]
[26/03-10:40:44.917] * Received Packet: Ack /A2b/x0,1/I32
Explanation
SMS Callback works as follows. SIM 1 is defined to listen for an incoming SMS
from a registered user. SIM 2 is defined as LEG 1 and calls back the registered user
and cross-connects with SIM 3. SIM 3 is defined as LEG 2 and calls to the
destination party and cross connects with SIM 2.
1. In this case the registered user 0544331123 is sending an SMS message to the
number of SIM1. The SMS message contains the destination number.

131

Console Suite
2. The HG receives the SMS and starting its SMS callback engine. This is
indicated by: Adding message [SMSRawCallback . . .
3. The HG checks user authentication. Successful authentication is indicated by:
Authentication successful, CLI found: 0544331123.
4. The HG matches the originating user (CLI and/or PIN Code) to the predefined
registered user.
5. After HG assumes a correct user authentication, the HG redials to the registered
user. This is indicated by: MGWCallback (4) Leg1 event [DialAck.
6. The HG calls the destination called party (Leg2) and connects it to Leg 1. This is
indicated by: MGWCallback (4) Leg2 event [DialAck /A24/I5/o1
7. When one party hangs-up the call, the HG starts to Close Resources and
removes media resources.
7.1.3.6 LCR Log
Following are excerpts from an LCR Log.
[26/03-10:52:16.490] [debug] getRemoteSignalIP=192.168.1.70
[26/03-10:52:16.516] [debug] CreateIncomingSession token: 5ea9f5a3-6193c5d452634512-50c08bcf@192.168.1.70 remoteNumber: 8888 localNumber: 750 remoteIP:
192.168.1.70
[26/03-10:52:16.534] [debug] Number is not in BlockedDDIs list

[26/03-10:52:16.537] [debug] source DDI:750 allowed DDI:^*
[26/03-10:52:16.541] [debug] FindLocalMediaResources (5ea9f5a3-6193c5d4-5263451250c08bcf@192.168.1.70/4) LocalHwyTS: 11:1 RemoteHwyTS: 12:2 media resource: 11.1
[26/03-10:52:46.353] [debug] onReadyToSend replaced h_CallID with

[OGNhOTYwODA4MTZlNzQzZTM0ZTkzNDYyNzUwMjEzZTA
Explanation:
1. In this case, the originating party, 8888@192.168.1.70, is calling to the
destination party, 750@192.168.1.67.
2. CreateIncomingSession indicates that a call is coming from (192.168.1.70) VoIP
and the HG is starting to establish the call.
3. The originating party dials the digits: 750. The HG checks that this number is
not in the BlockedDDIs list.
4. FindLocalMediaResources indicates that the HG is preparing to allocate local
recourses.
5. In this case, the HG has been configured to have two uppermost LCR media
connections at the top of the VoIP Media Matrix. As a result, every incoming

132
Hypermedia System
VoIP call to the VoIP Media Matrix will be forwarded to LCR resources. In our
case, the incoming call (192.168.1.70) is forwarded to LCR.
6. As a regular LCR configuration it was separated for two groups - incoming and
terminating:
1st LCR Group accepts the incoming VoIP call from 192.168.1.70.
2nd LCR Group moves the incoming VoIP call to the terminating LCR
channel.
7. In order to make the connection between the originating party and destination
party, the HG was configured as follows:
8. Every incoming VoIP call that dialed the digits 750 will terminate at the
destination party 192.168.1.67.
133

Console Suite
9. When the destination party answers the call, the HG prints the following to the
Log: provideAnswer.
resources.
7.1.4 Service Console

Hypermedia Technical Support might ask you to assist them by completing tasks
using the Service Console.
To run the Service Console tool:
2. From the Hypermedia program group, select Service Console. The Service
Console logon screen opens in the default browser.
4. Enter your password and click Connect. The Service Console screen is
displayed.
Figure 109. Service Console Screen

5. Follow the instructions given to you by Hypermedia Technical Support.

134
Hypermedia System
7.2 Hypermedia Gateway Server List

Use the Hypermedia Gateway Server list to review a list of existing servers, to add a
new server, and to edit an existing server. Other Hypermedia configuration and
management tools can be accessed from the Hypermedia Gateway Server list. When
accessed from here, the IP address and the password from the list are used, avoiding
the need to re-enter these.
To run the Hypermedia Gateway Server List tool:
2. From the Hypermedia program group, select Server List. The Hyper-Gateway
Servers Address List screen opens in the default browser.
Figure 110. Hypermedia Gateway Server List

7.2.1 Adding a New Server

To add a new server:
1. Ensure that you know the IP address of the new server.
2. From the top of the screen, click Add. An additional dialog box is displayed.
Figure 111. Add a New Server Screen

135

Hypermedia Gateway Server List
3. Enter the server parameters.

4. Click
. The new server is added to the list.
Figure 112. New Server Appears in List
7.2.2 Accessing Other Tools via the Server List

Use the Gateway Server List to open:
Table 11. Tools Available from the Server List
Clicking Action
Clicking the name that appears
in the Server Name column
Clicking Edit
Click Result
Opens the Hypermedia Management Console
Opens the Server Information window
Opens the HGS Setup Parameters tool
Launches the Log Console
Launches the Service Console
Launches the CDR Console
Deletes the entry

136
Hypermedia System
Troubleshooting
Troubleshooting
Following are possible causes and solutions for various possible issues.
Table 12. Power
Display
Possible Cause
Solution
System does not start up
No power to the unit
Connect power cables
Alarm sounds every time

the system boots up
When a dual power supply is

used, one power unit is not
functioning or only one
power unit is present
Replace faulty power unit.

Add a power unit.
Table 13. PRI
Display
Sync. LED (Orange) is
blinking
Possible Cause
No synchronization of PRI
card
Solution
Check connections to the

PRI card at the PBX or
line.
Verify that the PRI cable
is connected.
Verify that all pins in the
PRI connector are
connected in accordance
to the PRI specifications.
Ready LED (Yellow) does

not light. Error LED (Red)
is blinking
Card is either not inserted

correctly, or faulty Card is
faulty
Reinsert the card and restart

the system. If problem
continues replace the card.
Noise on the line while call

in progress
Synchronization of PRI card

is not set correctly.
Verify PRI settings for

synchronization. Typically
the PRI Sync. settings at the
HyperGateway should be
Slave.

137
Troubleshooting
Hypermedia Gateway Server List
Table 14. Cellular
Display
Possible Cause
Solution
No sync. with network

(Green LED is off)
Antenna is not located

properly
Position the antenna in a

place with better reception.
No sync. with network

(Green LED blinks)
No SIM card
Put a working SIM card in

the appropriate channel
Error LED (Red) is blinking

not light

correctly, or faulty

the system. If problem
continues replace the card.
Table 15. MG
Display
Possible Cause
Solution
LINK LED (Green) does

not light
No LAN Connection
Check connections to the

Router.
Error LED (Red) is blinking

(50% duty cycle, not
twinkling)
Card is faulty

the system.

not light

correctly, or faulty
If problem continues replace

the card.
Table 16. VoIP
Display
Possible Cause
Solution
Call connected
One way audio
On VoIP Settings screen

validate Public IP (should be
same IP as RO card WAN IP
address. See
section 1.6.3.2.2).
Error on HMC media

connection screen
Cannot connect any card to

VoIP card
No LAN cable connected to

Media ETH interface.
HMC->Monitor->VoIP
Card Status=No Signal
The connected cellular card

has no signal
Check the Antenna is

properly connected to the
Cellular card.

138
Hypermedia System
Troubleshooting

139

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Hypermedia HG-4000

3U and 6U Cellular / VoIP Gateways

Release 5.3 (October 2013)

Hypermedia Systems Ltd.

PROPRIETARY AND CONFIDENTIAL

Hypermedia Systems Ltd.

Hypermedia Systems Ltd. LICENSE AGREEMENT AND WARRANTY

Release 5.3 (October 2013)

Hypermedia Systems Ltd.

Hardware and Installation .................................... 1

1.1 Overview .......................................................................................2

1.2 Safety Information ........................................................................3

1.5 Installation ....................................................................................9

1.6 Cable Connections .....................................................................10

1.7 Inserting the SIM Cards and Antennas .....................................20

1.8 Powering Up and LEDs .............................................................. 22

HMC Quick Start ................................................. 29

2.1 Installation .................................................................................. 30

2.3.2 Save All Settings on Cards ............................................................................. 35

Configuring a Cellular Card ............................... 37

3.1 Cellular Card and System Terminology ....................................38

3.4 PIN Codes ................................................................................... 43

3.8 Locks ........................................................................................... 47

3.19.1 All Cells ....................................................................................................... 60

Configuring the VoIP Card ................................. 63

4.1 VoIP Media Connection .............................................................. 64

4.2 VoIP Settings .............................................................................. 67

4.4 Monitoring VoIP Cards ............................................................... 78

Configuring LCR ................................................. 83

5.1 Overview ..................................................................................... 84

5.3.4 Breaking a Link (Unlink) ................................................................................. 91

5.4 Groups ........................................................................................ 92

5.5 Resource Map ............................................................................. 94

5.6 Rules ........................................................................................... 97

5.7 Filters .......................................................................................... 99

5.9 CDR ........................................................................................... 106

Managing via the HMC...................................... 109

6.1 Number Filters .......................................................................... 110

Hypermedia Systems Ltd.

Console Suite and Other Tools ....................... 123

7.1 Console Suite ........................................................................... 124

7.2 Hypermedia Gateway Server List ............................................ 135

Release 5.3 (October 2013)

Hardware and Installation

Before You Begin

Information given in a note describes how the System functions or

Information given in a message labeled caution refers to the safe

Information given in a message labeled danger warns of possible

Hypermedia Systems Ltd.

Hardware and Installation

This chapter contains:

Contents of Package (section 1.1.1)

Safety Information (section 1.2)

System Components (section 1.3)

Typical Board Configurations (section 1.4)

Pre-Installation Preparation (section 1.5.1)

Router Settings RO 1.X (section 1.6.3)

Inserting the SIM Cards (section 1.7)

Powering Up and LEDs (section 1.8)

Release 5.3 (October 2013)